Description

On July 20, 2025 I placed an order with Bubuverse for a Labubu plush toy, order number order #****. The company's website and marketing materials presented these products as genuine and authentic. Upon receiving the item, I discovered it was a counterfeit. I own a genuine Labubu plush that I purchased directly from Pop Mart, and the differences between the two products are significant. The item from Bubuverse is of inferior quality, the materials are cheap, the stitching is poor, and the facial features are distorted. It is clearly a fake. I have attached an image showing a side by side comparison of the product from Bubuverse and the genuine item from Pop Mart. The product from Bubuverse is on the left, and the genuine one is on the right. I contacted the company on September 3, 2025 to request a full refund and return instructions. I have not received a satisfactory response, and the company has not taken any action to resolve this issue. This company is knowingly engaging in deceptive business practices by selling fake, counterfeit products to customers who believe they are purchasing genuine merchandise. This is a clear case of false advertising and is a scam. I am seeking a full refund of $295.34 for this fraudulent purchase. I am also filing this complaint to warn other consumers about their misleading business practices. I hope this helps. Let me know if you need to make any changes to this complaint.