Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company uniuni is holding my package hostage and is refusing to deliver even though they accepted the parcel knowing that they can't deliver it. The took possession of my package on or around 1 November and transported it to ************** ****. It arrived there on 7 November and have failed to reach out to attempt any sort of delivery since. I've talked to there customer service 7-8 times over the last few weeks where the tell me either a driver will call me and I will have to meet them elsewhere for the delivery or been told a supervisor will reach out to figure out the next steps. I have yet to receive any phone call about trying to resolve this matter. I finally told the carrier to send my package back to the point of origin and it is yet to be moved within their system. I've wasted about ************************************************************************************************* this process. No business should be able to operate and treat people in such a manner.

  

  Business Response

  Date: 05/12/2024

  Dear ****,

  Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience you have experienced during this process. We want to address your concerns and clarify the current situation.
  An agent has responded to your query, requesting an alternate delivery address. Unfortunately, we are unable to deliver to military bases or PO Boxes due to delivery restrictions. While the vendor is provided with our delivery area guidelines, we understand that mistakes can sometimes occur at this level.
  Your parcel is ready for delivery, and we are eager to resolve this matter quickly. To proceed, we kindly ask that you provide a different delivery address where the parcel can be successfully delivered. Once we receive this information, we will promptly update the delivery details and ensure that your parcel is on its way.
  We deeply regret the time and effort this situation has required on your part and appreciate your patience as we work to resolve it.
  Thank you for your understanding, and we look forward to assisting you further.
  Sincerely,

  UniUni

  Customer Answer

  Date: 05/12/2024

   
  Complaint: 22621078
  
  I am rejecting this response because: no one ever prompted me for an alternate delivery address.  They just stated that the couldn't deliver to a military installation and that a delivery driver would contact me to meet them outside the gate.  I never received a phone call and no meeting occurred.  As for providing an alternate delivery address, what address can be provided as I dont live outside the base.  A po box costs money that I refuse to pay for to accept 1 delivery.  I've asked for my package to be handed off to ************** etc. As anyone of them can deliver to my address or I can pick up from their stores, but I don't want to pay for any additional postage or shipping and handling as I have already paid.  
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 09/12/2024

  Dear ****,

  We sincerely apologize for the frustration and inconvenience youve experienced regarding the delivery of your package. We understand how disappointing this situation has been, and we truly regret the time and effort youve spent trying to resolve it.
  After reviewing your case, we would like to provide some clarification. UniUni is unable to forward parcels to another carrier without the vendors consent. To proceed, we kindly recommend contacting the vendor directly to request authorization for UniUni to use another carrier for delivery. Please note that any costs associated with this arrangement would need to be coordinated with the vendor.
  At this time, UniUni is unable to schedule another delivery attempt. If the parcel remains in our warehouse beyond the allotted timeframe, it will be returned to the vendors warehouse. The vendor can then decide on an alternative last-mile carrier authorized to deliver to Military Bases.
  We regret the inconvenience caused and truly appreciate your understanding as we work within these constraints.
  Thank you for your patience and for bringing this to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22621078
  
  I am rejecting this response until the vendor accepts the change of carrier.  This should have been the option given from the get go instead of dragging this whole process out.  The frustration I have experienced and numerous hours on hold could have been mitigated if this was the first response.  Once the transfer to a different carrier is initiated I will be satisfied and close the case.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 13/12/2024

  Hello ****,
  Thank you for your feedback and for sharing your concerns. We sincerely apologize for the frustration and time youve spent on this matter.
  We want to clarify that the process of changing carriers is handled solely by the vendor and not by UniUni. As the final-mile delivery service selected by the vendor, we do not have control over the choice of carrier or the ability to initiate a transfer. If you wish to pursue this change, we recommend reaching out to the vendor directly to request an alternative delivery method.
  If you would like to respond to this reply with any additional concerns or questions, please feel free to do so.
  We truly appreciate your patience and understanding as we work within our scope to assist you.
  Best regards,
  UniUni

  Customer Answer

  Date: 13/12/2024

   
  Complaint: 22621078
  
  I am rejecting this response because: This is not what was last discussed.  The last message I received I thought we were in agreement to hand my package off to a different carrier, and I have reached out to the vendor for you to be able to hand off my package to another service.  It would be best if you could contact them on your end as well to ensure a quick resolution to this issue given you have had ownership of my package for over 30 days.  I do not have another address to provide you with and will not get a po box unless you want to foot the bill for one.  I feel like you are intentionally dragging your feet so that enough time will elapse that you will send my package back to the vendor.  

  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 22/12/2024

  Dear ****,

  Thank you for reaching out to us and sharing your concerns.
  After reviewing the situation, we regret to inform you that your parcel was returned to the vendor on December 18, 2024, as the delivery could not be successfully completed. We sincerely apologize for the inconvenience this has caused and understand how frustrating this situation must be.
  As the parcel is now with the vendor, we recommend contacting them directly to discuss further steps, such as arranging a replacement or alternative resolution. Unfortunately, we are unable to provide additional assistance with this matter, as the parcel is no longer within our network.
  We value your feedback and will use this as an opportunity to improve our processes to ensure better outcomes in the future. Should you have any other concerns or require clarification, please feel free to reach out to us.
  Thank you for your understanding.
  Best regards,

  UniUni

  Customer Answer

  Date: 30/12/2024

   
  Complaint: 22621078
  
  I am rejecting this response because:
  My tracking number indicates that my package is no longer here and ready to deliver as it shows it's headed back to the sender.  You either have no idea what's going on or your tracking is off.  You have failed to resolve this issue or even attempt to resolve as you keep stating the same paragraph for each message you send and I'm tired of talking in circles with no resolution to my issue.  Please get with your people and confirm where my package is.
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 08/01/2025

  Dear ****,
  Thank you for reaching out and sharing your concerns. We deeply regret the frustration and inconvenience this situation has caused.
  After thoroughly reviewing your case, we have confirmed that the warehouse was unable to book a second delivery for your parcel, and as a result, it was returned to the vendor. We sincerely apologize for being unable to successfully complete the delivery.
  To resolve this matter, we recommend contacting your vendor directly to discuss a replacement or refund. We understand how disappointing this experience has been and truly regret that it did not meet your expectations.
  Should you require further assistance or have any additional questions, please do not hesitate to contact us.
  Best regards,
  UniUni

• Initial Complaint

  Date:03/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding 2 shipments, tracking numbers are UUSC000004974039 and UUSC000005559352. Both packages show failed delivery attempt statuses. I have called the customer service number and have been told that a redelivery will be scheduled. I verified that they have the correct address but the package is never delivered. Perhaps a criminal investigation needs to be opened regarding UniUni if it hasnt been done so already. Reading through the complaints, its obvious that this form of package theft is a pattern of behavior and not an isolated incident.

  Customer Answer

  Date: 05/12/2024

  Full 1st name is ***

  

  Business Response

  Date: 09/12/2024

  Dear ***,

  We acknowledge your complaint regarding the failed delivery attempts for your shipments, tracking numbers UUSC000004974039 and UUSC000005559352. We recognize how frustrating it must be to verify your address multiple times and yet face ongoing delivery challenges. Please accept our sincerest apologies for the inconvenience caused.
  Upon review, customer support ticket ******* has been updated with proof-of-delivery photos. While the drivers assigned to these deliveries faced challenges in completing them, we acknowledge the impact this has had on your experience and take your concerns very seriously.
  Your feedback is invaluable in helping us identify areas where we need to improve, and we are committed to addressing the issues raised in your case thoroughly.
  Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to deliver a better experience.
  Sincerely,
  UniUni

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22619047
  
  I am rejecting this response because:

  Although they finally delivered one package after 3+ weeks of failure, UniUni still has not delivered or explained their inability to deliver the other package, tracking number UUSC000004974039. They have had this package for 5 weeks and have been unable to deliver, unable to give me an honest answer as to why they havent delivered it, or told me where I could pick it up. 

  
  Sincerely,
  
  *** E Sample

  

  Business Response

  Date: 13/12/2024

  Dear ***,

  Thank you for bringing this to our attention. We sincerely apologize for the ongoing delays and frustration caused by this situation.
  We have escalated tracking number UUSC000004974039 to the warehouse manager for priority booking of the second delivery. Our team is actively working to resolve this issue and ensure your package is delivered as quickly as possible.
  We understand how important this is to you and truly appreciate your patience while we address the matter. If you have any further questions or concerns, please dont hesitate to reach out to us.
  Best regards,
  UniUni

  Customer Answer

  Date: 13/12/2024

   
  Complaint: 22619047
  
  I am rejecting this response because:

  There are still no updates to package UUSC000004974039. Still nothing but empty promises and canned responses. 
  
  Sincerely,
  
  *** E Sample

  

  Business Response

  Date: 22/12/2024

  Dear ***,
  We sincerely apologize for the delay in booking the second delivery for your package with tracking number UUSC000004974039.
  Please know that we have escalated this issue twice already, and we understand your frustration with the lack of updates. To ensure this matter is resolved as quickly as possible, we are now reaching out to the highest-ranking manager to prioritize and expedite the booking of your second delivery.
  We deeply regret the inconvenience this has caused and appreciate your patience as we work to address this matter promptly. We will keep you updated on the progress and provide confirmation as soon as the delivery is scheduled.
  Thank you for bringing this to our attention, and please dont hesitate to reach out if you have any further concerns in the meantime.
  Best regards,

  UniUni

  Customer Answer

  Date: 30/12/2024

   
  Better Business Bureau:
  
  Package was finally delivered on 12/18/24, about 6 weeks from the date that they initially had the package for delivery.
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** E Sample

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received email on 11/28 that after attempted deliveries of order #UUS4BG0489618805724 were unsuccessful item being returned to warehouse unless I contacted them within 10 days. I checked tracking information on their website which said address did not exist. I contacted UniUni through chat online confirming address correct, it is a single residence very near a major thoroughfare so, in other words, quite accessible. I receive packages quite often from other delivery services so their excuse that attempts to deliver were made repeatedly is hard to believe. I was told I would have delivery within 24 hours. That did not happen. Status is still on truck out for delivery. I tried repeatedly contacting through on line chat as this is the only way to get any kind of response automated though it is.What concerns me is the appearance of some sort of scam especially in light of the other reviews I have read about difficulties with this company.

  

  Business Response

  Date: 02/12/2024

  Dear *****,

  Thank you for reaching out to us. After reviewing your case, we can confirm that your previous three tickets were merged into one, which was responded to earlier today. In that response, we requested confirmation of whether your parcel (tracking number UUS4BG0489618805724) had been received, as our records indicate it has been marked as delivered.
  We appreciate the effort you took to confirm your address details and provide additional feedback. If you have not yet received your parcel, please reply to the email associated with your support ticket so that we can investigate further and assist you promptly.
  Your feedback is important to us, and we remain committed to resolving this matter effectively. Thank you for your patience and understanding.
  Sincerely,

  UniUni

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* have essentially robbed me of two orders. I put two orders in a few weeks ago with various companies and both were transacted with ******* as the shipping company. The tracking was absolutely vague until one day I got an email saying sorry we missed you and email that they hadnt delivered my package for some vague reason. I called into customer service (waited on hold for 35 minutes) and they said they would request a second delivery. A few days later I got the same email that they had missed me. I had even waited at home all day for the courier. Nobody came by all day. They just sent me an email saying it couldnt be delivered but there wasnt even an attempt. Called in again customer service *** said he would release my information to the courier and I havent heard anything about my package since. Same thing happened a few days later with the second order. Theres no way to contact the courier. The customer service ***s told me they can not give me the address of the warehouse so I can just pick it up from that location. It has not only wasted a ton of my time but I still have no idea how to get either of my orders. Theyve all but intentionally robbed me of my packages.

  

  Business Response

  Date: 05/12/2024

  Dear *******,

  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the frustration and inconvenience youve experienced with the delivery of your orders.
  We understand the importance of timely and accurate deliveries and regret that this situation has caused you undue stress. After thoroughly reviewing your case, wed like to provide you with an update:
  Address Verification:
  Our team has been working closely with our warehouse team to address the issue with your address. Unfortunately, our main system, which utilizes ****** Maps for address verification, had removed the *** from the address field for reasons unknown. However, we have cross-verified the address using the **** website and confirmed that it is correct.
  Next Steps:
  To ensure a successful resolution, we have provided the corrected address to the warehouse team and escalated the issue, requesting that a senior driver handle your delivery. We are committed to resolving this matter promptly and ensuring that your packages reach you without further delays.
  We deeply regret the time youve spent waiting and the repeated failed delivery attempts. Please rest assured that we are taking your concerns seriously and have escalated this issue to the appropriate teams to prevent similar occurrences in the future.
  Thank you for your patience and understanding as we work to address this matter.
  Sincerely,

  UniUni

• Initial Complaint

  Date:28/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for a mobile home community. For the last 2-3 weeks we have been finding packages delivered by UniUni dumped by our office door, on top of community mailboxes, and this morning they were left outside our gate on top of the gate box. Every single package has clearly had a house number on it. I personally have finished delivering these packages to protect my residents. I am done. I have tried calling UniUni, no one ever answers. I am going to start taking pictures and contact the local news station if this continues.

  

  Business Response

  Date: 29/11/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration caused by the recent delivery issues youve encountered in your community.
  Unfortunately, we were unable to locate a support ticket in our system based on the email address provided. However, we have forwarded your complaint to the Station Manager responsible for your area to address these concerns promptly.
  We deeply regret the difficulties youve experienced and appreciate you taking the extra effort to ensure the packages reached their intended recipients. Your feedback is invaluable and will help us ensure that proper delivery standards are upheld moving forward.
  If you would like to provide additional details, please feel free to contact us, and we will continue to work toward resolving this matter. We truly appreciate your patience and understanding as we work to address this issue.
  Sincerely,

  UniUni

• Initial Complaint

  Date:28/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally placed an order with an online clothing company on November 4, 2024. I had it shipped to my usual mailing address, where all other delivery services have sent my packages in the past. However, Uniuni refused to bring my packages inside the lobby and leave them at the front desk, marking the attempt as a "delivery failure." They did not respond to emails, calls, or customer complaint tickets so I could find out when a reattempt would be made. After waiting a few days, the clothing company kindly offered to send a replacement order out, but Uniuni refused to deliver this package as well. My packages were held hostage for a few more weeks while I and the clothing company repeatedly tried to get a response from Uniuni. They then claimed my address was undeliverable (again, all other delivery companies have delivered here, but this is what they were saying). I also asked about picking up the packages myself at their warehouse, but was told that this is not an option. So I finally got an alternative shipping address for them to redeliver the packages. I gave them the new address almost a week ago, and I am still waiting for a response - Uniuni is not letting me know the status of my packages, where they are currently located, or when they will be redelivered. Again, this has been going on for nearly a month. Is this company a scam? The two tracking numbers are UUS4B91185597765098 and UUS4B91188597764838

  

  Business Response

  Date: 29/11/2024

  Dear *****,

  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you have experienced throughout this process.
  We have reviewed your case and found your support ticket (#*******), where our team has been working to address your concerns. Regarding your packages (tracking numbers UUS4B91185597765098 and UUS4B91188597764838), we understand how important it is to resolve this matter promptly.
  Typically, post offices may reject our delivery attempts, and our warehouses often deny second delivery bookings to these locations. However, based on your feedback, we have reached out to our warehouse team directly to inquire whether an exception can be made in this case.
  We will provide you with an update through your support ticket as soon as we receive a response from the warehouse. We truly appreciate your patience and understanding as we work to find a resolution.
  If you have any additional questions or concerns in the meantime, please dont hesitate to reach out via your support ticket.
  Sincerely,

  UniUni

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 22614508
  
  I am rejecting this response because:

  -The excuse of having a *********** address does not hold water. I provided a non-*********** address a week before filing this complaint, but there was no attempt made to redeliver it to the new address.

  -A few days after filing this complaint, one of the two packages (UUS4B91188597764838) did arrive at the new address. However, the condition of the package was unacceptable. The outer envelope had been ripped open and re-taped, and one of the four items I ordered was missing. I had to notify the vendor and report the torn-open package and the missing item.

  -The other package, UUS4B91185597765098, has still not arrived and there has been no communication from Uniuni regarding its whereabouts.

  -A third package, UUS4BT1181659331051 (ordered after this complaint was filed), was marked as a "failed delivery," with the driver claiming they attempted to deliver the package on 11/30. However, this is a total lie. After I got the "failed delivery" message from your driver, I immediately called the business owner of the shipping address. They stated that no delivery attempt was ever made - they were sitting at the counter by the front door the entire day, and a Uniuni delivery driver never came to the front door. It is still unclear where this package is.
  

  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 05/12/2024

  Dear *****,

  Thank you for following up and sharing your concerns. We sincerely apologize for the confusion and delays you have experienced with your deliveries. We understand how frustrating this situation has been and want to provide clarity on the status of your parcels and the steps we are taking to resolve this matter.
  After reviewing your case, we can confirm the following:
  Parcel Status Updates:
  Parcel UUS4BT1181659331051 was successfully delivered on December 4, 2024, at 11:18:54 AM.
  Parcel UUS4B91185597765098 was delivered shortly after, on December 4, 2024, at 11:21:05 AM.
  Outstanding Parcels:
  For parcels UUS4B91188597764838 and UUS4B41187583136696, we are currently working to book second deliveries. To ensure they are delivered to the correct address, a manager has reached out to verify the address you would like them sent to, as it appears the two parcels have different addresses on file. Our goal is to confirm these details and proceed with delivery as quickly as possible.
  We also want to acknowledge your frustration regarding deliveries to *********** box stores. While we strive to complete every delivery successfully, we have experienced challenges with certain locations, including being turned away in the past when attempting deliveries to similar addresses. We apologize for any confusion caused by this and are committed to improving our processes to minimize such issues in the future.
  We deeply regret the inconvenience and confusion this situation has caused and appreciate your patience as we work to ensure the successful delivery of your outstanding parcels.
  Sincerely,

  UniUni

  Customer Answer

  Date: 05/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided that the terms are completed by Uniuni within a reasonable timeframe. If not, I will open a new case.
  
  Sincerely,
  
  ***** **********

  Customer Answer

  Date: 03/01/2025

   Hello,
  
  I had originally filed a complaint against UniUni in November for non-delivery of two parcels. When they responded, they promised to deliver the items.
  
  BBB only gives you three days to accept the terms, which was not enough time for me to see if they would follow through with delivery. So I had to accept their response.
  
  But now, several weeks have passed and they never followed through. I tried filing a new complaint, but it is not eligible since it is being considered part of the original complaint.
  
  So I would like to reopen my complaint. I also give permission to copy/paste the update to the original complaint.
  
  Thank you,
  *****

  

  Business Response

  Date: 10/01/2025

  Dear *****,
  Thank you for bringing this to our attention and for your patience as we work to resolve your concerns. We sincerely apologize for the inconvenience caused by the delay in delivering your parcels and the miscommunication surrounding your original complaint.
  Upon investigation, we have confirmed the following:
  Parcel UUS4B91188597764838: This parcel is still awaiting to be booked for delivery. We have contacted the warehouse to understand why it was missed and are working to have it booked as a priority.
  Parcel UUS4B91185597765098: This parcel was successfully delivered on December 4, 2024, at 11:21 AM. We have enclosed the Proof of Delivery (POD) for your reference.
  We deeply regret any frustration this experience has caused and are committed to ensuring this matter is resolved as quickly as possible. Should you have any further questions or need additional assistance, please do not hesitate to contact our support team.
  Sincerely,

  UniUni

  Customer Answer

  Date: 30/01/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:27/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package has the tracking number UD00000001010506. The company said there was a delivery attempt on Friday November 22 even though I was home that day and did not see an attempt made. They reassured me my package would be redelivered on Monday. Monday can and went no call no email no nothing. I called once again and was given no new information. No one can tell me where the package is or who the driver is or when the package will come. I called Tuesday same thing.. now I asked for it to be escalated . They advised Id revive a an email in 3 hours.. 24 hours pasted no email no call. I called again Wednesday morning no update.. no nothing. I need this package it is very important. Their **************** is no help at all. They care 0 about the customer. Its been way past my delivery time and up to now no one can tell me where my package is or when its coming. The driver by ***** was called and I was suppose to be called back within an hour.. no call. ***

  

  Business Response

  Date: 29/11/2024

  Dear *********,

  Thank you for reaching out and sharing your experience. We deeply regret the frustration and inconvenience caused by the delay in receiving your package and the lack of communication throughout this process.
  After reviewing your case, we can confirm that your parcel (tracking number UD00000001010506) was marked with a failed delivery attempt on November 22, 2024, at 5:38 PM. Unfortunately, the driver has not yet attempted another delivery. To resolve this, we have escalated the matter and sent a request to our warehouse to verify the parcel's location and ensure it is prepared for redelivery.
  We understand how critical this package is to you and sincerely apologize for the delays and lack of updates you have experienced. Your feedback is extremely important to us, and we are committed to providing a resolution as quickly as possible. Once we receive confirmation from the warehouse, we will prioritize rebooking the delivery and update you immediately.
  Thank you for your patience as we work to resolve this matter.
  Sincerely,

  UniUni

• Initial Complaint

  Date:27/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has apparently been 2 attempts to deliver my package. The thing is, no one has rang my doorbell. Nobody has tried to deliver to my house. I want to know where my package actually is. I want the delivery driver to call me when they arrive also. That way there won't be any confusion.

  

  Business Response

  Date: 29/11/2024

  Dear ****,

  Thank you for reaching out regarding your recent delivery. We sincerely apologize for any confusion and frustration caused by the two failed delivery attempts.
  After reviewing your case, we can confirm that your parcel was successfully delivered on November 27, 2024, at 4:09 PM. For your reference, we have enclosed the Proof of Delivery (POD) photos.
  Unfortunately, the driver did not provide specific reasons for the two failed attempts, and we regret any inconvenience this has caused. We understand how important it is to have clear communication during the delivery process and appreciate your feedback.
  If you have any further concerns or questions, please dont hesitate to reach out. Thank you for your understanding, and we appreciate the opportunity to address your concerns.
  Sincerely,

  UniUni

• Initial Complaint

  Date:27/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company claims to have delivered my package, however, I was getting home at the time they claimed it was delivered and there was no delivery truck or driver and I have no package. They did not take photos of the delivery, so I have no clue which house it was delivered to

  

  Business Response

  Date: 29/11/2024

  Dear ******,

  Thank you for bringing this matter to our attention. We understand how frustrating and concerning it can be when a package is marked as delivered but cannot be located.
  We have reviewed your case and located your support ticket (#*******). The agent assisting you has already submitted an investigation into the Proof of Delivery (POD) photos to clarify the delivery details. Please rest assured that we are fully committed to resolving this matter, and we have confidence that your concern will be addressed promptly through your support ticket.
  If you have any additional information or questions, please feel free to reply to your support ticket so we can continue assisting you. We sincerely appreciate your patience and understanding as we work to provide a resolution.
  Sincerely,

  UniUni

• Initial Complaint

  Date:26/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a hairdryer from TikTok, I got the tracking info and a notification the order was out for delivery today. I received a text stating that UniUni had attempted a delivery and it failed, I went and checked my two cameras as I had not heard nor seen anyone through my glass windowed front door, one for the street and one for the door. No truck has been in front of my house, no one has been to my door, no delivery attempt was made. I have now been on the phone for 29 minutes and I keep getting told my wait time is 3 minutes, but there has been no change.

  

  Business Response

  Date: 29/11/2024

  Dear *******,

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for the frustration and inconvenience youve experienced with your delivery.
  After reviewing your tracking information, we can confirm that two failed delivery attempts have been marked on your parcel, the most recent being on 2024-11-29 at 10:28:45. Unfortunately, the driver did not provide specific details as to why the delivery attempts were unsuccessful. At this point, the parcel will be returned to our warehouse.
  We have also located your support ticket and see that our team has requested you review your shipping details and provide any additional delivery instructions that may assist with the next attempt. Once the parcel is back at the warehouse, we will ensure the second delivery is rebooked with a senior driver for a more reliable delivery experience.
  We truly appreciate your patience and understanding as we work to resolve this matter. If there is anything further you would like to share or discuss, please feel free to respond to your support ticket, and we will assist promptly.
  Sincerely,

  UniUni