Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've emailed this company about this issue before. My parcel has been stuck in a warehouse near its destination for almost 2 weeks. I have contacted them multiple times to rectify this issue. I just want to make sure this parcel gets to me as soon as possible? I have called customer service, who hung up on me after I waited for 48 minutes and then again after waiting for almost an hour. The customer service line is terribly run, with wait times that are 4 to 5 times longer than the estimates provided. This is all completely unacceptable service. This has taken over 3 hours of my time. I ask UniUni to please have my package delivered as soon as possible to the correct address, which I have provided to you in other communication over a week ago.

  

  Business Response

  Date: 29/11/2024

  Dear *******,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience caused by the delay in resolving your parcel delivery issue.
  After reviewing your case, we acknowledge that your ticket was previously assigned to an agent who failed to follow up appropriately. This was not acceptable, and we take full responsibility for this oversight. To ensure this matter is addressed promptly, we have reassigned your ticket to a senior agent who will prioritize booking your second delivery.
  We truly regret the time and effort youve spent trying to resolve this issue, including the extended wait times on our customer service line. Your feedback is invaluable, and we are taking steps to improve our processes to ensure a better experience for all our customers.
  Your parcel delivery is now being prioritized, and you will receive updates shortly. Thank you for your patience and understanding as we work to resolve this for you. If there are any additional concerns or details youd like to share, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Initial Complaint

  Date:26/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time it is out for delivery they send it back to their warehouse saying the address is wrong. The ADDRESS IS CORRECT. They DO NOT ANSWER ANY EMAILS OR COMPLAINTS AT ALL!! THIS COMPANY SHOULD NOT BE IN BUSINESS. I CALLED AND WAS ON HOLD FOR OVER AN HOUR ONLY TO BE HUNG UP ON!!! I WANT MY PACKAGE DELIVERED OR MY MONEY BACK!!!!THEY ARE LIARS AND SCAMMERS. THEY STEAL PEOPLE'S PACKAGES AND GET AWAY WITH IT!

  

  Business Response

  Date: 29/11/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns with us. We understand your frustration and sincerely apologize for any inconvenience caused during your delivery experience.
  Upon reviewing your case, we found that you submitted your support ticket on Thursday, November 21, 2024, at 12:56 PM, and our team responded promptly on the same day at 1:10 PM. The customer support team followed proper procedures to have your parcel rebooked for a second delivery.
  Your parcel was successfully delivered on November 27, 2024, at 09:34:51, to the following address:
  Address: *********************************************************************
  A delivery confirmation email was sent to you on November 28, 2024, at 8:54 AM. Additionally, we have included Proof of Delivery (POD) photos for your reference.
  We appreciate your patience as we worked to ensure this matter was resolved. If you have any additional concerns or questions, please do not hesitate to reach out. Your feedback is valuable and helps us improve our service.
  Thank you for giving us the opportunity to address this situation.
  Sincerely,

  UniUni

• Initial Complaint

  Date:25/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package tracking information has not been updated since the 19th and was scheduled to be delivered between the 19th and 22nd of November on the evening of the 22nd I called the customer service number and was told it would be delivered on the 24th which came and went with no package or tracking information updates I then tried to submit a online support ticket on the website but it doesn't work all you get is an error message telling you to try again so I went on BBB and sent an email which I haven't gotten a response from it is now November the 25th with no updates to my tracking information since the 19th and no package to be seen so I called again today and after being on hold for 1hr and 15 mins I spoke to a agent who told me conflicting information to the previous agent I talked to on the 22nd and when I tried to tell him about the discrepancy in information he told me to have a nice day and hung up so as of now I feel I have no other option than submitting this complaint in the hope I can finally get some concrete answers and hopefully get my package

  

  Business Response

  Date: 29/11/2024

  Dear *******,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration caused during the delivery process.
  Upon reviewing your case, we found that your parcel experienced a slight delay while transitioning from the customs pickup bay to our sorting facility. However, once it reached our facility, it was promptly assigned for delivery and successfully delivered on November 26, 2024, at 12:30:09 PM.
  We understand how concerning delays can be, and we appreciate your patience throughout this process. If you have any further questions or concerns, please dont hesitate to let us know.
  Thank you for bringing this to our attention, and were glad to confirm that your package has now been delivered.
  Sincerely,

  UniUni

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:25/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme frustration with the repeated failed delivery attempts for my package with UniUni tracking number UUS4BF0762613320989.Despite confirming the accuracy of the shipping address with the seller, and despite receiving numerous deliveries from various carriers at this address, the package was as a Failed delivery. This was made delivery on Friday November 22nd. I put in the delivery instructions for them to leave it in the mail room and they failed to do so. I as well emailed them instructions on how to deliver the package and they still failed to do so. The driver rather marked the delivery as failed. They didn't contact me well to let me know they were delivering my order. Then I was told I would receive a delivery within ***** hours but it has now been 4 days. I have already contacted Uniuni customer support multiple times, but the repeated promise of delivery within 10 days has proven to be I am deeply concerned that this situation may be indicative of a more serious issue., such as fraudulent delivery attempts. This concern is further supported by reports from other customers on ******. I urge you to investigate this matter promptly and take immediate action to resolve this issue. I expect a swift resolution, whether it's a redelivery attempt, a change in delivery method, or a refund .Thank you for your immediate attention to this matter.Below I have provided proof of me providing delivery instructions to the driver.

  

  Business Response

  Date: 28/11/2024

  Dear ******,

  **** you for reaching out regarding your parcel with tracking number UUS4BF0762613320989. After reviewing your case, we can confirm that your package was successfully delivered on November 26, 2024, at 9:19 AM.
  We understand your concerns about the earlier delivery attempts and the perception that your delivery instructions may not have been fully followed. According to our records, the parcel was delivered within the expected timeframe, and a proof of delivery photo was taken to confirm its successful delivery.
  If you have not received your package or noticed any issues with where it was left, please share those details with us. We are committed to investigating any discrepancies and addressing your concerns promptly.
  We sincerely apologize for any inconvenience or confusion during this process and appreciate your patience and understanding. Please dont hesitate to let us know how we can further assist you.
  Sincerely,

  UniUni

• Initial Complaint

  Date:25/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shirt on 11/07/24, which was supposed to be delivered to my residence on 11/23/24. The item was not delivered and a second delivery was not attempted. The tracking number is UUS4BD0469606937382.I attempted to make contact with UniUni via their website but the link is broken showing only 403 Forbidden. I have sent a service ticket to try to resolve this with no answer. The company that sold me the product has not responded to my service ticket either. UniUni has been updating the tracking of my purchase back to their warehouse, with no further information on how to get my delivery. I am unable to find the warehouse that has my purchase or I would attempt to pick it up. UniUni still has not contacted me with a means to receive my delivery. This has been a very unprofessional display by UniUni. I fear, after reading similar accounts from others regarding their experience with this shipment company, that my product being lost or stolen (and the reputational harm done to their name), means nothing to them. As this complaint form seems to be the only way to get a response from UniUni, I want my money back or my product delivered.

  

  Business Response

  Date: 29/11/2024

  Dear *. ******,

  Thank you for reaching out and sharing your concerns regarding your parcel with tracking number UUS4BD0469606937382. We sincerely apologize for the frustration and confusion caused by this situation, and we appreciate your patience as we work to resolve the issue.
  After reviewing your case, we can confirm that your parcel is currently in storage at our warehouse. The driver marked the initial delivery as unsuccessful due to an incorrect address. We have located your support ticket (#*******) and are currently awaiting your confirmation of the correct address and contact information. Once this information is received, we will proceed to book a second delivery for your parcel promptly.
  We deeply regret any inconvenience caused by the delays and understand how important it is for you to receive your order. We also apologize for any technical issues you may have experienced with our website and will ensure our team is notified to address this promptly.
  Please provide the requested information through your support ticket so we can move forward with the delivery. Should you have any further concerns or questions, please dont hesitate to let us knowwere here to assist you.
  Thank you for your understanding, and we are committed to resolving this matter as quickly as possible.
  Sincerely,

  UniUni

• Initial Complaint

  Date:25/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from **** and had the order rushed due to trying to revive the order before Thanksgiving. UniUni received my package and said it was out for delivery by 11/23/2024 at 9:24am. At 7:30pm I reached out to their customer service team to see if I would still be receiving the package because it was getting late. The representative stated Id be receiving the package that night. At 10:32pm I got a message about a failed delivery attempt, retrying to warehouse. (Contact failed and Inaccessible). Confused as to why the delivery would have failed when the front gate was open like it always is, which I have proof of from the same night the failed delivery took place. Furthermore NO ONE tried to contact me. I sent multiple tickets which have not been responded to as of late. The next day 11/24/2024 the package was out for delivery again at 8:44am and again I still havent received my package. If I had a choice I would NEVER have any package sent or delivered by them. I have never had a single issue with getting any packages delivered to my FRONT DOOR. This delivery service is one I would absolutely NOT recommend.

  

  Business Response

  Date: 28/11/2024

  Dear Jordynne,

  Thank you for sharing your concerns with us. We understand how important it was for you to receive your order before Thanksgiving, and we sincerely apologize for the delay in delivering your package.
  After reviewing your case, we see that our customer service team documented your calls and added notes to your tracking number. Your package was out for delivery on November 23rd, but due to the high volume of parcels during our peak holiday season, there was a minor delay, and the delivery was completed on November 27th at 19:54:15.
  While we strive to meet delivery expectations even during busy times, we regret any inconvenience this delay may have caused. Your feedback is important to us and will help us improve our processes to ensure timely deliveries, even during periods of high demand.
  Thank you for your understanding, and we truly appreciate your patience. If you have any additional concerns or questions, please dont hesitate to reach out.
  Sincerely,

  UniUni

• Initial Complaint

  Date:25/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package try to be delivered via Uni Uni on 11/22/24, which was unsuccessful because they could not get into my neighborhood. My attempts at contacting the company to reschedule the delivery have been unsuccessful and my email has gone unanswered. They also never answered the phone via the number provided on their website. On the tracking website it says my package is "out for delivery" but has not been redelivered in the time window they provided. I also never received an email stating my package was out for delivery in the first place, hence why I didn't know they were trying to enter my neighborhood. I ordered my package via *****, the total of which was $50.00.

  

  Business Response

  Date: 28/11/2024

  Dear ******,

  Thank you for reaching out to us and sharing your concerns regarding your recent delivery. We sincerely apologize for the delays in communication and the inconvenience caused by the initial delivery attempt.
  After reviewing your case, we can confirm that your parcel was successfully delivered on November 24th, 2024, at 21:56:19, and an email with proof of delivery photos was sent to you. However, we acknowledge that this email was sent three days beyond our expected timeframe due to an exceptionally high volume of calls and tickets during this busy season.
  We regret any frustration this may have caused and understand the importance of clear and timely communication. Your feedback is invaluable and helps us improve our processes to provide a better experience for our customers, especially during peak times.
  If you have any additional concerns or need further assistance, please dont hesitate to reach out. We truly appreciate your patience and understanding.
  Sincerely,

  UniUni

• Initial Complaint

  Date:22/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business doesn't delivery my parcel. Probably they lost it but they don't admitted or take any responsibility

  

  Business Response

  Date: 27/11/2024

  Dear Bruna,

  Thank you for bringing this matter to our attention. We sincerely apologize for the lack of updates regarding your parcel and for any frustration this situation has caused.
  After reviewing your support ticket (#*******), we can confirm that our customer support team has been actively engaged with you. However, we noticed that you were informed of a second delivery being booked, which appears to have been an error on the agents part.
  Our records indicate that the parcel was assigned to a driver on November 7th for delivery, but there have been no updates since then. To address this, we have initiated a track and trace with our warehouse to verify the parcels location and determine the next steps.
  We deeply regret this oversight and any inconvenience it has caused. Please rest assured that we are working diligently to resolve this matter, and we will provide you with an update through your support ticket as soon as we have more information.
  Thank you for your patience and understanding as we work to address this issue.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 27/11/2024

   
  Complaint: 22592563
  
  I am rejecting this response because:

  After the email saying my package was going to be delivered in 48hrs (14th of November) on the 19th I received another email saying the my second delivery was successfully booked. And now they saying they still need to track the whereabouts of my parcel. Its clear all the messages about the delivery been booked all lies, they don't admitted my parcel is lost, that's the reason no updates where made in my tracking. They keep feeding me lies and pushing resolutions for 20 days. I think would be more respectful since the beginning just admitting the true that they have lost the package and most issue would be resolved from all parts
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 29/11/2024

  Dear Ms. *************** you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience caused by the delays and miscommunication regarding your parcel.
  After a thorough review, we located your support ticket (#*******). The driver initially marked your parcel as "in transit" on November 7, 2024, at 8:31:04, but unfortunately, there were no further updates after that. A track and trace request was sent to the warehouse to investigate, and as of today, we have confirmed that your parcel is lost.
  We sincerely apologize for the lack of clarity in our previous communications. While our team was working to track the parcel and explore all possibilities, we understand that providing timely and accurate updates would have better respected your time and trust.
  A customer service agent will be responding to your ticket today with a resolution for this matter. We are committed to ensuring you receive the support you need, and we greatly appreciate your patience and understanding as we work to resolve this situation.
  Thank you again for your feedback, which is invaluable in helping us improve our services moving forward.
  Sincerely,

  UniUni

• Initial Complaint

  Date:21/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order that was contracted to be delivered by UniUni. On 11/19, I received a notification that the delivery failed. This made little sense, as my building not only has a front desk until midnight and the doors freely open until then, but the building has a sign on the side door that deliveries are to be made in the front of the building only. Therefore, I highly doubt a serious attempt to deliver was made.On 11/21, I was told a 2nd delivery attempted was made and failed (therefore being sent to the "warehouse"), even although I did not receive further delivery updates. I was then told that "sometimes the customer will not receive updates." When I inquired when another attempt would be made, I was told it takes up to two days to go back to the warehouse and it may be with a driver. I find this to be grossly unacceptable and exceptionally bad customer service. I would like a resolution to this matter as soon as possible.

  

  Business Response

  Date: 29/11/2024

  Good day,

  Thank you for reaching out to us and sharing your concerns regarding your delivery experience. We sincerely apologize for the inconvenience caused by the failed delivery attempts and the lack of clarity in communication.
  After reviewing your case, we can confirm that your parcel was successfully delivered on November 21, 2024, at 4:25 PM. For your reference, we have enclosed the Proof of Delivery (POD) photos with this email.
  We acknowledge that there were two prior failed delivery attempts, and unfortunately, the driver did not provide the required details regarding the reasons for these failures. We apologize for this oversight and the frustration it may have caused. Your feedback regarding this matter is invaluable, and we will address this with the appropriate team to prevent such occurrences in the future.
  If you have any additional questions or concerns, please dont hesitate to reach out. Thank you for your patience, and we truly appreciate the opportunity to address this matter.
  Sincerely,

  UniUni

• Initial Complaint

  Date:21/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni attempted to deliver to my locked office building on Veteran's Day, returning it to the warehouse as 'undeliverable due to missing unit number'. The unit number was included. I have contacted UniUni numerous times in the last 10 days attempting to have my package delivered. I have multiple support tickets, sent confirmation that the address was correct twice, called three times, and now they've sent the package back to the shipper's warehouse. I requested from the shipper to contact UniUni to force the delivery days ago, which they did. Now that it's returning, their support agents are unable to do anything.UniUni NEVER attempted a second delivery, which is listed on their website as their policy. Clearly their policies and procedures mean nothing. I even had a support ticket for redelivery. Still no results. I am now angry with UniUni and the seller.

  

  Business Response

  Date: 27/11/2024

  Dear Ayian,

  Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience caused by the premature return of your parcel to the vendors warehouse.
  Typically, we hold parcels for up to ******************************************************************************* this case, the parcel entered storage on November 12th, 2024, but was returned to the vendors warehouse on November 19th, 2024, before the standard holding period expired. While our customer support team attempted to arrange a second delivery on November 10th, the request was denied. We are currently investigating with our warehouse team to determine why the parcel was returned prematurely.
  Unfortunately, as the parcel is no longer in our possession, we are unable to arrange another delivery. We recommend contacting the vendor directly to request a replacement or refund for your order.
  We understand how frustrating this experience has been and truly regret the inconvenience caused. Your feedback is incredibly important, and we are taking steps to review and improve our processes to prevent similar situations in the future. Should you need further assistance, please do not hesitate to reach out.
  Sincerely,
  UniUni

  Customer Answer

  Date: 27/11/2024

   
  Complaint: 22586935
  
  There is absolutely nothing UniUni can do short of the following measures that could resolve this conflict: 

  1. Either: 

       Update the missed delivery policy on UniUni's website 

  or

       Adhere to the missed delivery policy as stated on UniUni's website and enforce next day default redelivery attempts. 

  2. Fully investigate and provide to me the reason redelivery was refused by UniUni after multiple requests to deliver by myself and the original shipper. 

  3. Provide disciplinary action to responsible parties who did not follow policy. 

  4. Institute a new policy that automatically rejects all attempts to return items to the shipper's warehouse when any support ticket is opened for that tracking number until the super ticket is resolved. 

   

  Anything less than all four actions will not be satisfactory. These measures are designed to prevent this from happening to other customers in the future, thus guarding against additional complaints of this nature.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 29/11/2024

  Good day,

  Thank you for reaching out and providing your detailed feedback and suggestions. We sincerely apologize for the frustration and inconvenience caused by your parcel being returned to the warehouse prematurely.
  To address each of your concerns:
  Missed Delivery Policy:
  We acknowledge your suggestion regarding updating or adhering strictly to the missed delivery policy. This feedback has been forwarded to our Operations Team for review and consideration to ensure better alignment between stated policies and actual practices.
  Reason for Premature Return to the Vendor:
  After investigating, we have determined that the second delivery was not refused. The warehouse sent the parcel back to the vendor before processing the request for a second delivery. This was an operational oversight, and we sincerely apologize for the error and the inconvenience it has caused.
  Disciplinary Action:
  While we cannot disclose specific actions taken internally, please rest assured that this incident has been reviewed by our management team, and steps are being taken to ensure accountability and prevent similar occurrences in the future.
  Policy to Prevent Premature Returns:
  Your recommendation to implement a policy that prevents returns to the vendor while a support ticket is open has been forwarded to our Operations Team for consideration. We value this suggestion and will explore its feasibility.
  We deeply regret the challenges youve faced and appreciate your thoughtful feedback. Your input is instrumental in helping us identify areas for improvement and ensuring a better customer experience moving forward.
  If you have any further concerns or questions, please dont hesitate to contact us.
  Sincerely,

  UniUni

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  
  I accept that the measures desired have been taken or are being considered to the best of the support team's ability at this time. 
  
  Sincerely,
  
  ***** ********