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Complaints
This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 417 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:27/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 20, 2023, I received a package from an online order by a third party that was delivered by UNI. The driver had tossed the package at my front door and had broken the outdoor light fixture that was attached to the ceiling above the door. Causing the fixture to drop and break glass over our front steps. When we open the door to investigate the sound the driver pulled away in their vehicle. Our parcel had a tear in it and we went to follow up with both companies. We sent photos and documentation to the third party. When following up with UNI the customer service IA called "Pearl Wilson" (not a person and is automated) directs you to another 3rd party stating:
"****** *** * ******** **** **** **** **** ***** *** * ***** ** ********** **** *********** ***** ***** **** ********** **** ***** ******** ***** **** ******* *** ** *** ******** ****** *** *** **** **** **** ** ******** *** *** *** **** *** **** ****** ** **** ********"
They automatically put you into a monthly membership. Charges you CA$86 while you never get a hold of anyone from the company. Without providing any information that is actually needed.
Business Response
Date: 02/05/2023
Good Day,
Thank you for providing your review.
We can see that the light bulb in the fixture was broken. However, it is not clear if this was a result of the driver "throwing" the parcel at your door? or by another passerby. Do you have further video or pictures to prove that the driver threw your parcel and broke the light bulb? We can understand that coming home to your light bulb being broken is concerning. We would like further clarification of how this opinion was formed.
To further clarify, was it just the lightbulb that was broken or is the light fixture itself damaged?
We look forward to hearing from you.
UniUni
Customer Answer
Date: 04/05/2023
Complaint: ********
I am rejecting this response because: The light and the light bulb were broken. I was not able to retrieve any video of the actual event in process. To be clear the uni driver was the only individual who approached my home with in that time frame. I was working from home that day.
Sincerely,
***** *******Business Response
Date: 18/05/2023
Hello *****,
We appreciate your response and thank you for bringing this matter to our attention.
We have forwarded your correspondence to the Station Manager for further review and investigation. We apologize for the damage to the light fixture and bulb. In order to assist you further and address the situation appropriately, we kindly request that you provide us with the cost details for the repair.
Thank you for your cooperation, and we apologize once again for any inconvenience caused.
Best regards,
UniUni
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