Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:30/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package through the shop app and later got an email from UniUni stating that my package was on the way. There were two failed delivery attempts to my apartment over the course of a couple of days. This is somewhat understandable, as I live in an apartment downtown and have a gate code, although they cited an incorrect address which is confusing since I ordered through the shop app which has my address saved and I have never had an issue with delivery from anything that Ive ordered from there. Immediately after the first failed delivery attempts I submitted a customer ticket providing the gate code. This ticket was closed without anyone reaching out to me. Another failed delivery attempts occurred, and I submitted another ticket confirming my address, phone number, gate code, and delivery instructions. Again, this ticket was closed without anyone reaching out to me, and without the package being delivered. Now, the package is said to be out for delivery for about 5 days now with no update. Please deliver my package, or at least contact me and tell me what is going on. Thank you.

  

  Business Response

  Date: 04/11/2025

  Dear ********,
  Were pleased to confirm that the parcel in question was delivered on November 1, and the proof of delivery (POD) was sent to you on the same day.
  Thank you for your patience and understanding.
  Kind regards,
  UniUni Support Team

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:29/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an order marked out for delivery on October 23rd. It never arrived and the tracking updated to say 1st delivery attempt failed. I was home all day. I have cameras all over my yard. My address is correct. No one tried to deliver this. It said pending 2nd delivery I assumed Id get it the 24th. Still nothing. Ive been calling and messaging them for a week now and continue to be told itll be delivered in ***** hours. And again, its been 6 days. Tracking hasnt updated since the 24th. They continue to give me the run around with 0 actual updates and no updates to tracking. Completely unacceptable and no one will help. My tracking number was UUS5AM2278103265328 and still, 0 updates and the same ******** ***** hours itll be delivered c*** from their chatbot, email ***ly and their customer service *** I talked to yesterday on the phone. Clearly no one know whats going on but they need to fix this immediately

  

  Business Response

  Date: 04/11/2025

  Dear ******,
  We sincerely apologize for the delay in your delivery. Were pleased to confirm that your parcel was delivered on October 31, and the proof of delivery (POD) has been sent for your reference.
  Thank you for your patience and understanding.
  Kind regards,
  UniUni Support Team

  Customer Answer

  Date: 05/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********-**********

• Initial Complaint

  Date:28/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni From:****************************************************************************************** To:Thu, Oct 23 at 2:24 PM Hi , Thank you for reaching out to us regarding the delay in the delivery of your parcel. We sincerely apologize for the inconvenience this has caused and understand the frustration you may be feeling.We want to assure you that we are currently investigating the delay and have reached out to our warehouse team for further verification. We are actively working to resolve the issue and will provide you with an update as soon as we have more ************** the meantime, we appreciate your patience and understanding. Please rest assured that your case is being prioritized, and we will keep you informed of any progress.If you have any further questions, feel free to reply to this message or contact us at any time.Thank you again for your ****************** regards,UniUni Customer Support Team On Thu, 16 Oct at 8:11 AM , ***** ********* ******************** wrote: What? closed you did even answer my concern. You lost my package and close the claim. I hope the seller files a claim against your company!!!!!! you have had my packae 1 1/2 weeks and never delivered it. Thanks for nothing AND I GET THIS AFTERWARDS WITHOUT ANY HELP OR FURTHER RESPONSES UniUni From:****************************************************************************************** To:Mon, Oct 27 at 3:29 PM Dear ,Your ticket - Delivery Inquiry - has been closed.We hope that your support inquiry was resolved to your satisfaction. If the issue experienced or the question submitted has not been resolved, please reply to this email.Sincerely,UniUni Support Team How would you rate overall UniUni support experience?Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied I am not at all happy with this company. I guess they liked my package and stole it if i could I would sue them ************************************************************************************ my very dissatisfied and remark does not phase them at all, they do not care.

  

  Business Response

  Date: 04/11/2025

  Dear *****,
  We previously sent you the Parcel Issue Confirmation, and you confirmed that you have received your refund. As the parcel was not received at our warehouse, it has been deemed lost.
  We sincerely apologize for the inconvenience this situation may have caused. If you experience any further issues or have additional concerns, please dont hesitate to let us know well be happy to address them promptly.
  Thank you for your patience and understanding.
  Kind regards,
  UniUni Support Team

  Customer Answer

  Date: 05/11/2025

  The refund I got was from the seller not from you. The refund YOU are referring to is to the seller. All I ever asked was to recieve my item which you guys most likely stole. Most of your messages kept saying for me to contact the seller and I kept telling you over and over again I did, and that the seller contacted you numreous times too. Your company is nothing but fraud. 

  Also as you can see my complaint was for to get the package. The seller agreed you guys "lost" the package. I am sure the package was in the original box of the item I bought, so one of your staff saw it and kept it. Bad business practices

   
  Complaint: 24072893
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:28/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is the delivery service for Temu. I placed 2 orders and they said delivery attempt failed. No such attempt was made (I have cameras) no gates or dogs and the address was correct. After calling Uni they then told me their driver said the package was refused (absolute lie) they dont know where my package is and told me I cant file for a refund.

  

  Business Response

  Date: 04/11/2025

  Dear *******,

  We sincerely apologize for the delay and fully understand your frustration regarding this matter. Please be assured that UniUni is taking your concern very seriously. Our operations team is actively reviewing the cause of the delay to ensure your delivery is completed as soon as possible and to prevent similar issues in the future.
  Kind regards,
  UniUni Support Team

  Customer Answer

  Date: 13/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:27/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about ******* a delivery company that is known to scam delivery attempts and steal packages. I have order multiple items from ***** and have had ******* as the logistics delivery company and have had them lie saying packages were attempted to be delivered with no attempts at all. They are consistently unable to resolve the issue with no information as to where my package is.

  

  Business Response

  Date: 04/11/2025

  Dear *********,
  I hope this message finds you well.
  According to our records, your package was delivered on October 28, and the proof of delivery (***) was sent to you on October 29. We did not receive a response to that message indicating that the parcel was not received.
  If you have still not received your package, please provide any available CCTV or doorbell camera footage from the delivery date. You may send the footage by replying to the same email thread where the *** was shared on October 29.
  Thank you for your cooperation, and we appreciate your assistance in helping us investigate this matter.
  Kind regards,
  UniUni Escalation Team

• Initial Complaint

  Date:27/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  States that first delivery was a failed attempt and a second would be attempted in ***** hours. That was three days ago with no update. This is unacceptable. **************** is beyond unhelpful. Just give scripted responses.

  

  Business Response

  Date: 04/11/2025

  Dear ******,
  Were pleased to confirm that your parcel was delivered on November 3, 2025, and the proof of delivery (POD) has been sent for your reference.
  Thank you for your patience and understanding.
  Kind regards,
  UniUni Support Team

• Initial Complaint

  Date:27/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a shipment that is at the ***************** (?) since sep,26 and never moved Called UniUni, but they told me never got my shipment. Whoever my supplier proved me that they received my shipment The another one also is delivering by ******* hopefully it will arriver - its also stuck since oct, 23 Its 1 hour drive from warehouse to be shipped to my home Such a disappointment shipping company attaching two tracking numbers stuck since September UUS59J1758866544734 another October one GV25USA0U037651836

  

  Business Response

  Date: 04/11/2025

  Dear *******,
  We sincerely apologize for the delay in resolving your concern. A Parcel Issue Confirmation was sent to you on October 27, and we truly regret any inconvenience caused by the delay in communication or processing.
  Thank you for your patience and understanding as we continue to work to ensure your matter is properly addressed.
  Kind regards,
  UniUni Support Team

• Initial Complaint

  Date:20/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a fraud. The package was marked as out for delivery on Oct 17th 2025 at 8:30am. No one ever came to the door. Its later on marked as Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible) at 1am!? The customer service keeps lying as well. One stating that failed delivery is caused by incomplete address. One said nothing is wrong and a specific team will return package to warehouse. The other person said the package has been with the driver! On Oct 18th 5:30pm, the status changed to out for delivery again. Where is the package!

  

  Business Response

  Date: 28/10/2025

  Dear Zoey,
  The shipment in question was in transit on October 18, 2025, and successfully delivered on October 20, 2025, at 16:36:15. This falls within the standard 2448-hour delivery timeframe.
  We noticed that two tickets were opened regarding this matter #*******, which was merged into the original #*******. Weve been communicating with you under the original ticket and have already provided the Proof of Delivery (POD).
  If any incorrect information was provided to you by one of our agents, please rest assured that we will review the call and address the issue internally. We apologize for any misunderstanding and are pleased to confirm that your package has safely reached its final destination.
  Kind regards,
  The UniUni Team

• Initial Complaint

  Date:16/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to repeated delivery failures and poor customer service from ************************** time I have a package shipped through UniUni, I experience the same issue packages are marked as delivery attempted even though no one ever comes to my address, and I never receive a call from the driver. This issue only occurs with UniUni. Other carriers have no problems delivering to my home.I have provided clear proof that my address is valid and accurate, including:Google Maps screenshots showing my home and exact location.A photo from a previous order successfully delivered by UniUni that clearly shows my address on the package and my home in the background.Despite this, my delivery ticket was closed by UniUni without resolution. I contacted support again to ask that the case be reopened and properly investigated, but I only received generic responses instructing me to contact the vendor. This completely ignores the root issue UniUnis drivers are not making real delivery attempts or contacting ************ is unacceptable for a courier to repeatedly fail deliveries, provide no communication, and close cases without addressing the problem. The lack of accountability feels deceptive and negligent.I am requesting that UniUni:1. Reopen my delivery case and investigate the repeated failed attempts.2. Provide a written explanation of why no phone calls are being made when deliveries fail.3. Ensure future deliveries to my address are properly handled and communicated.Please have this complaint escalated to a supervisor or manager within UniUni for proper review.Attachments provided:Google Maps screenshots Photo of previous successful delivery by UniUni (showing address and home)Recent failed delivery email from UniUni Desired Outcome:A full investigation, confirmation that my address is valid in UniUnis system, and assurance that future deliveries will be completed correctly.

  

  Business Response

  Date: 24/10/2025

  Dear Shannta,
  I sincerely apologize for the inconvenience and frustration this situation has caused. We completely understand how disappointing it is when a delivery doesnt go as expected.
  As mentioned previously, this package was outside of our delivery area and has been returned to the sender. Once the sender receives the returned parcel, they will be able to process your refund.
  We truly regret that were unable to assist further from our side, but we recommend reaching out directly to the seller for more information or next steps regarding your refund.
  Thank you for your understanding.
  Sincerely,
  UniUni

  Customer Answer

  Date: 27/10/2025

   
  Complaint: 24023862
  
  I am rejecting this response because my address is not outside of the service area. I have attached documentation from a previous order that was successfully delivered to the same address. This issue has not been resolved, and the ticket should not have been closed. Please ensure it is properly investigated.

  
  

  I have already provided valid proof confirming that my address is correct, including ****** Maps images clearly showing my home and location. Additionally, I am attaching a photo from a prior delivery made by UniUni that shows both the correct address on the package and my residence.

  
  

  It is therefore inaccurate for UniUni to claim that my address is outside their service area when there is clear evidence to the contrary. It is concerning that despite multiple pieces of proof, this false claim persists.

  
  

  UniUnis repeated failure to deliver packageswhile providing inconsistent and unsupported explanationswarrants a formal investigation. Given the volume of similar complaints from other customers, I strongly believe ********************* operations should be reviewed for potential misconduct, as this situation is unacceptable and undermines customer trust.
  
  Sincerely,
  ******* *****

  Customer Answer

  Date: 28/10/2025

  1.) Phone number is ************

  2.) Thank you for your message. However, I would like to note that my complaint was specifically regarding UniUnis handling and delivery of the package, as the issue occurred while the shipment was in their possession. The address was correct and within their delivery area, and I previously provided supporting proof, including a prior successful delivery by UniUni to the same address.

  I understand the package has since been marked as returned to seller, but I request that this information remain attached to the record, as the original issue was caused by UniUnis failure to deliver to the correct address.

  
  

  Please ensure that UniUnis issue remains documented for accuracy.

  
  

  Thank you for your time and assistance.

  
  

  Sincerely,

  ******* *****

• Initial Complaint

  Date:15/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package was attempted to be delivered after hours at our delivery location ******************, which is a business open to the public Monday through Friday 8am to 4:30pm. We have in fact received dozens of UniUni packages to this address successfully.For this package UD00000002075925 someone attempted to deliver after hours, and then never tried again. It's now been nearly 2 weeks and I have opened 14 to 15 tickets with UniUni and sat on hold at least 4 separate times (and it's an hour of hold time every time). They keep saying they've "escalated" the case, but no one ever contacts me. They keep saying they are "checking the warehouse" and "checking with the driver" but no one ever contacts me.Their customer contact center is heavily under-staffed and not very knowledgeable. If you ask to speak to someone with authority you get the run-around. The customer *** will say they will email you, and they never ***** this point, I can only presume the driver has the package, but no one will answer me. I'm not sure what else to do other than complain. The worst part is, there's now a second package (UNID000000376556) they "tried" to deliver -- business was wide open at the time but no one showed -- and now we're waiting on that one too, we have no idea where that is either. All the while, dozens of other packages keep coming in, but these packages they are just stealing? I don't know. The nail in the coffin here is that I purchased the goods for around $200 but it will now cost me 3x as much to re-order them from separate sellers if they've lost the package.

  

  Business Response

  Date: 24/10/2025

  Dear ******

  We apologize that the package was delayed . This was delivered on Oct. 17 2025.

  Sincerely

  UniUni

  Customer Answer

  Date: 27/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, enough to close this complaint at least.

  I do want to note that the service level of UniUni to its customers remains completely unsatisfactory, and it seems to me there are plenty of cases out there showing things do not get resolved UNTIL the BBB complaints get opened, but the complaint itself can be closed as there are no further actions. 

  
  Sincerely,
  ****************