Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding REMOVEDand their handling of my shipment (Tracking: BAUNI000290017355046).The carrier allegedly attempted delivery twice on November 18 and 19 while I was at work. Immediately afterward, I contacted REMOVEDmultiple times (through their ticketing system and customer service channels) to schedule a redelivery, as instructed on their website. Each time, the ticket was opened and then closed with no action taken. No redelivery was attempted, and no option was offered to pick up the package at their facility.REMOVEDtracking information currently shows only that the package was returned to their Ottawa warehouse. It has not been returned to the seller, contrary to what REMOVEDhas stated based on the same tracking link. There have been no scans indicating a return shipment, and the package has been sitting in REMOVEDfor weeks with no updates and no way for me to retrieve it.REMOVEDhas effectively taken possession of my paid-for item and is refusing or failing to deliver it, respond to my requests, or provide a solution. This has left me without my item and without any recourse, as REMOVEDis relying on UNI REMOVEDinaccurate or incomplete tracking information.I am requesting that REMOVEDUNI:Release and deliver my package immediately, or Provide verifiable documentation that the package has actually been returned to the seller.UNI UNIs lack of transparency, failure to provide service, and repeated closure of support tickets without action have caused significant inconvenience and financial loss.I appreciate the BBBs assistance in obtaining a resolution.

  

  Business Response

  Date: 14/12/2025

  Hello REMOVED,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the handling of this shipment.
  
  To resolve this matter, we confirm that a second delivery has now been successfully scheduled for your parcel to the following address: REMOVED
  
  Our delivery team has been instructed to prioritize this shipment, and they will do their best to complete the delivery within the next 3 business days. The tracking information will be updated accordingly once the parcel is out for delivery.
  
  Please rest assured that the parcel has not been withheld intentionally, and we regret the lack of communication that led to this escalation. We appreciate your patience while we work to complete this delivery and close this matter promptly.
  
  Should you require any further assistance, we encourage you to contact us directly, and we will ensure your inquiry is handled with the appropriate priority.
  
  Best regards,
  UniUni.

  Customer Answer

  Date: 17/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. Package was finally delivered on Dec. 15, 2025.
  
  Sincerely,
  
  REMOVED-REMOVED

• Initial Complaint

  Date:10/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was used to deliver a package I ordered from REMOVED, I've been trying to get in touch with them for 2 days in regards to my package sitting in a warehouse in REMOVEDfor the past 6 days, with no movement. I've submitted 2 tickets , both of which went unanswered, I just want to know where my package is.

  

  Business Response

  Date: 12/12/2025

  Hello REMOVED
  
  Thank you for reaching out, and we sincerely apologize for the frustration and lack of communication you experienced while trying to obtain an update on your parcel. We understand how concerning it is to see your package showing no movement for several days, especially when support tickets go unanswered.
  
  After reviewing your case, we would like to clarify that your parcel was received from customs and processed at our local facility on December 10, 2025. We also confirm that as of December 12, 2025, your parcel is out for delivery to the following address: REMOVED
  
  The expected delivery timeframe is within the next 48 hours.
  
  We sincerely apologize for the delay in updating your ticket and for any inconvenience this lack of response may have caused. Your feedback is extremely important, and we are taking steps to improve the reliability of our communication channels.
  
  If you have any additional questions or require further assistance, please feel free to let us knowwere here to help.
  
  Kind regards,
  UniUni
  
  

  Customer Answer

  Date: 13/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

   

  The package was successfully delivered, I just hope they're being serious about improving the ways they deal with tickets going forward, 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package has been "out for delivery" since November 27th, I have filed a complaint through the website but nobody has given me an answer as to why it is missing. I received a response on December 6th saying it is being investigated, only for the ticket on December 10th being closed without an answer. I asked the delivery driver for an update and he did not have an answer. This is the second time UniUni has had delivery issues at my residence with no proper support or response being provided.

  

  Business Response

  Date: 12/12/2025

  Hello Yuri,
  
  Thank you for taking the time to share your concerns. We sincerely apologize for the inconvenience and frustration caused by the delay and the lack of clarity surrounding your parcel. We fully understand how disappointing it is to see an item listed as out for delivery for an extended period without receiving proper updates.
  
  After thoroughly reviewing your case, we can confirm that this parcel has been declared lost in transit. Despite multiple checks and follow-ups, our team was unable to locate it within our network.
  
  In accordance with our procedures, an REMOVED(Lost Parcel Confirmation) was issued and sent to you by email through your existing support ticket on December 12, 2025. This document serves as the official verification that the parcel could not be recovered. We kindly ask that you forward this REMOVEDto your vendor, as it is the formal justification required for them to proceed with a refund or replacement.
  
  We sincerely apologize for the delays in communication and for the previous ticket being closed without a proper resolution. We recognize how frustrating this experience has been, especially given that this is not the first issue you have encountered at your address, and we are committed to improving the consistency of our support.
  
  If you require the REMOVEDto be resent, or if there is anything else we can assist you with, please let us knowwe are here to help.
  
  Kind regards,
  UniUni.
  
  

  Customer Answer

  Date: 12/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several issues with this company stating my delivery address is incorrect yet I've received a package from a company and then a second package from the same company to the same address was listed as address incorrect. I normally paste both REMOVEDMaps and Apple maps direct address in my complaint ticket and that normally gets my package delivered however this time they have stated "Thank you for contacting UniUni.We regret to inform you that your parcel's delivery address is outside our service area, and we cannot deliver it to this REMOVEDresolve this, we recommend contacting your vendor and asking them to choose an alternative carrier to deliver to your address and reship your parcel. Unfortunately, we cannot make further changes or deliver to areas outside our network.We apologize for the inconvenience and appreciate your understanding. If you need any more help, feel free to contact us."Why on earth as the consumer am I responsible for this company accepting a delivery to an address from another company isn't that UniUni responsibility prior to agreeing to deliver a package.

  

  Business Response

  Date: 12/12/2025

  Hello REMOVED,

  Thank you for reaching out, and we sincerely apologize for the frustration this situation has caused.

  After reviewing your case, we can confirm that the parcel associated with this complaint was successfully delivered on December 12, 2025, at 11:52 AM to the following address: 182176 20 Sideroad, REMOVED, ON L9W 7L5

  Regarding the previous message you received about your address being outside our service area this was a mistake on our end, and we sincerely apologize for the conflicting information provided. We understand how confusing and frustrating this must have been.

  Please rest assured that for this shipment, the delivery was completed successfully.

  To view details such as the date and time of delivery and proof of delivery photos, please visit REMOVEDand proceed with the following instructions: 

  - Enter and search your tracking number. 
  - Scroll down and click "Delivered" to view your tracking history. 
  - Click "Download POD" and follow the prompt to enter your zip code or postal code. 

  If you have entered a valid tracking number and the correct zip code or postal code, you will be able to download and view a confirmation of your delivery. 
  
  Please don't hesitate to let us know if you need any more help. 
  
  Best regards,
  UniUni
  

  Customer Answer

  Date: 13/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:08/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on a package to be a delivered to a business I work at. The first time they tried to deliver it was on Thanksgiving (closed). 2nd time past 10pm (closed) I emailed them to tell them the business hours no response. 3rd time they still try to deliver it past 10pm. Ive called (line continuously busy) and email over 10 times still no response. Finally its out for delivery a 4th time where they say the package was rejected. I was at the place of business so that is a flat out lie. They are either not even trying to deliver it or the driver stole my package. The fact that they cant even get in contact with me is what upsets me. This is the second time REMOVEDhad the same issue with this company.

  

  Business Response

  Date: 17/12/2025

  Dear REMOVED,

  Thank you for bringing this matter to our attention. We sincerely apologize for the repeated delivery attempts made outside of business hours, the lack of communication, and the frustration this has caused. This is not the level of service we strive to provide, and we understand how concerning it is to experience these issues more than once.
  After reviewing your case, we can confirm that your parcel is currently at the UniUni warehouse. Your feedback regarding improper delivery timing, the inability to reach our support team, and the inaccurate rejected scan has been documented and escalated to our Station Manager for review and follow-up to help prevent such miscommunication from occurring again.
  We have also reopened and prioritized your support ticket to ensure proper handling moving forward. A member of our team will follow up with you via email within 24 hours to proceed with the next steps.
  We sincerely apologize once again for the inconvenience and frustration this situation has caused and appreciate your patience while we work to resolve it.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 18/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my package, under tracking number UUS5BP2238421733397, has experienced an unacceptable delay and Uni Uni has been completely unresponsive to contact attempts.The package has been stalled for four consecutive days with no tracking updates or movement. The last status update was on 12/01/2025 and indicated the package was at a REMOVEDin REMOVED, REMOVED. I reside approximately 30 minutes away from the REMOVEDarea, meaning the package is within very close proximity to its final destination.Despite the close location, there has been no attempt to move or deliver the package, and the tracking has not been scanned or updated since the initial notification.I have attempted to resolve this issue directly by contacting Uni Uni multiple times via telephone at [List the phone number you called, if known, otherwise state 'their publicly listed customer REMOVED. I have been unable to reach a live representative and cannot get through to anyone who can provide an explanation or solution. The lack of movement combined with the total failure of customer service is unacceptable.

  

  Business Response

  Date: 12/12/2025

  Dear REMOVED,

  Thank you for bringing this matter to our attention. We sincerely apologize for the delay in your shipment and for the lack of timely communication while you attempted to reach our support team. This is not the experience we strive to provide, and we understand how concerning it is to see a parcel stalled without updatesespecially when it is already near its destination.
  We have reviewed the details of your shipment and acknowledge your concerns regarding the lack of movement and tracking updates since December 1, 2025. Your feedback has been documented and forwarded for internal review to help prevent similar situations moving forward.
  To address this matter, the case has been escalated to our driver management and local warehouse teams to verify the current status of the parcel and determine next steps. Additionally, we have reopened your support ticket to ensure continuity and proper follow-up. An update and resolution will be provided directly through that ticket once the review is complete.
  We apologize again for the inconvenience, delay, and frustration this situation has caused, and we appreciate your patience while this matter is being reviewed.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 17/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive sent an email to Uniuni delivery and it has been more than 24 hours and I havent received any response. Theres warning on internet for people not to use the company, because Uniuni is running a scam. In my email I informed Uniuni, that delivery will be rejected, because the order was cancelled. The order is coming from the company REMOVEDfitness. Ape Born fitness doesnt any legitimate address or the phone number listed on its website or any other sites. The company provides only an email address and all my emails wasnt answered. I suspect both of those companies are Chinese based businesses and both of those companies should be investigating for scam and stealing peoples money.

  

  Business Response

  Date: 12/12/2025

  Dear REMOVED,

  We sincerely apologize for the delay in our response and for the frustration this situation has caused, we understand the importance of receiving timely responses and we regret that this experience fell short of your expectations.
  After reviewing the shipment details, the parcel is currently in Status 190 (Order Received). This indicates that UniUni has not physically received the parcel, and only the electronic order information has been transmitted to us by the vendor. As such, no delivery attempt has been made at this time.
  We have noted your request to reject the shipment. However, since the parcel has not yet been received by UniUni, any cancellation, rejection, or refund requests must be handled directly with the vendor from whom the order was placed. The vendor is responsible for order processing, fulfillment, and refund arrangements.
  Please be assured that your concerns have been documented. We recommend continuing to follow up with the vendor regarding the refund or order cancellation, as they will be best positioned to assist further.
  Thank you for your understanding.
  Sincerely,
  UniUni

  Customer Answer

  Date: 12/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item not delivered. Delivery attempted on weekend when business was closed and marked as rejected. Multiple calls and support tickets but no resolution.

  

  Business Response

  Date: 12/12/2025

  Dear REMOVED,

  We sincerely apologize for the frustration and inconvenience caused by the delay in delivery and the communication issues you experienced following the initial delivery attempt.
  Our records confirm that the parcel was successfully delivered on December 11, 2025, at 5:08 PM. For your convenience, the proof of delivery has been attached for reference.
  We understand how the earlier delivery attempt and subsequent lack of timely updates may have caused concern, and we regret any confusion or disruption this may have created. Your feedback regarding weekend delivery attempts and follow-up communication has been noted and shared internally for review and service improvement.
  Thank you for your patience, and please let us know if there are any remaining concerns regarding this delivery.
  Sincerely,
  UniUni

  Customer Answer

  Date: 12/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item 11/21 from SharkNinja that was shipped on 11/22/25 (UUS5BM1775402688429). I received a failed delivery attempt email on 11/27/25 with a note that "delivery rescheduled for 2nd attempt (force Majeure). I guarantee you that they were not delivering packages on Thanksgiving Day (1st RED FLAG)! Tracking indicates that there was a rescheduled 2nd delivery attempt on 11/28/25 and would be rescheduled for a 3rd attempt. I called UniUni customer support (US #) on 12/1/25 and informed them that I was home on vacation from 11/26/25-11/30/25 and can prove via my video surveillance at my house that (1) no attempt was made to deliver on either days, nor (2) did a delivery truck even come into my cul-de-sac. I submitted a support ticket 12/1/25 and the REMOVEDat UniUni asked me to give it 24 hours. If no updated tracking activity, he'd escalate it. Today, 12/2/25, I received a THIRD FAILED DELIVERY ATTEMPT email, indicating that they tried to deliver at 1:28pm EST and again, my video surveillance proves that THAT'S A LIE! Once again, there has been no activity at my residence and no delivery trucks in the culdesac. I tried to call customer support today and cant even get a person or even a ring tone. The phone beeps REAL FAST like it's out of service (not a normal beep for a busy line). I submitted a 2nd support ticket today and still have had no response on the 1st ticket submitted! I believe that their driver has stolen the package because why else would they LIE about attempting to deliver a package when most homes (including mine) has video surveillance at ALL ENTRANCES?! Looking at reviews online for this delivery company (after the fact) shows that this is a COMMON COMPLAINT for this delivery company. They lie about making attempts to deliver when in fact no attempts have been made. I am now left without my order from SharkNinja and UniUni has a driver possibly stealing packages and lying about delivery attempts to cover it!

  

  Business Response

  Date: 11/12/2025

  Dear REMOVED,

  Thank you for bringing this matter to our attention.
  We understand how concerning it was to receive multiple failed delivery attempt notifications while your video surveillance showed no activity at your residence. Your efforts to reach our team, along with the lack of clear follow up, understandably created frustration and uncertainty. We acknowledge the inconvenience this caused and we apologize that our communication did not provide the clarity you deserved.
  We have reviewed the full tracking history for your parcel. Although the early delivery attempt scans did not reflect your experience at the time, we can confirm that your package was successfully delivered on December 3 at 3:05 p.m. to the address on file at REMOVED
  Your concerns regarding the accuracy of the initial delivery attempt scans are taken seriously. We are forwarding this case to the Station Manager responsible for your area to ensure the events leading up to the final delivery are properly reviewed. Accurate scan reporting is essential, and we will be reinforcing expectations with the local team.
  We also recognize that your attempts to contact customer support on December 1 and December 2 did not result in the follow through you were promised. We are reviewing this internally so that our communication and escalation processes better support our customers during delivery investigations.
  We appreciate you taking the time to document your experience. Your feedback is important and will be used to improve our service.
  Sincerely,
  UniUni

  Customer Answer

  Date: 12/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Tiktok that was supposed to be delivered on 11/25/2025. My package was listed as out for delivery on 11/24/2025 on both Tiktok and the uniuni website. That day came and went. I reached out on the 25th and several times with Tiktok and the seller as well, even opened a ticket on the uniuni website. They say they will get back to me in 48 hours but all that happened was my ticket was closed on 11/30/2025. I replied to that email and asked why was my ticket closed when my package was still out for delivery/with a uniuni driver since the 24th. No reply. Went online to chat with the chatbot and received the same response that my parcel is with a uniuni driver. It is December 1st and the status of my package is still out for delivery as of 11/24/2025. At this point, since uniuni is adamant that my package is still with the driver my only assumption is the driver has stolen my package or lost it. Either way, uniuni did not seem to do any investigating outside of closing my ticket. This will be the second time Uniuni has said my package was out for delivery when it wasn't. I did speak with a customer service representative today 12/1/25 named REMOVEDand was told that he would check with the warehouse because it has been 7 days with no update. He will reach out to the warehouse for an update then send me an email. Since all of my other tickets opened were just closed regarding this package I am hoping to receive an accurate update. Immediately upon hanging up I received an email that he had already checked with the warehouse and they are looking into this. I then received another email that says my package is out for delivery. Not sure what is happening.

  

  Business Response

  Date: 11/12/2025

  Dear Sharmiesha,

  Thank you for taking the time to share your experience with us.
  We understand how frustrating it was to see repeated out for delivery updates without clear follow through, and we acknowledge the confusion created by the ticket closures and inconsistent communication. You should not have had to reach out multiple times to understand the status of your parcel, and we are sorry for the inconvenience this caused.
  We have reviewed your case, including your contact on December 1 and the updates you received afterward. Based on our investigation and the final scan information, we can confirm that your parcel was successfully delivered on December 2 at 8:20 p.m. to the address on file at REMOVED
  We recognize that the conflicting updates you received prior to delivery created understandable concern about the handling of your package. We are addressing this internally to ensure that our support team provides accurate and timely information, especially when a parcel investigation is underway.
  We appreciate your patience as this was resolved and thank you for bringing this matter to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 13/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. Thank you for acknowledging the inconsistencies.  I hope to have better experiences should I have another package that is delivered via uniuni.
  
  Sincerely,
  
  Sharmiesha REMOVED