Complaintsforuniuni

• Initial Complaint

  27/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Have reported several times that the picture in the email. My package was delivered to the wrong address. I received a response with a ticket open and asking to send a picture to check the discrepancies which clearly shows I live upstairs. The picture the delivery person sent me shows a wooded fence I have an iron fence upstairs. The issue was then that they could not open up my attachments. Finally the issue was to be escalated within 1-2 business days. It has now been 4 business days. When I called ******* told me it was in escalation process when I requested a supervisor or his name he hung up on me.

  

  Business response

  02/04/2024

  Good day, 

  Thank you for reaching out to us and expressing your concerns regarding the delivery of your package and the follow-up service you received. We truly apologize for any frustration and inconvenience you have experienced.
  Upon reviewing our records, we have located your resolved customer support ticket. Approximately 6 days ago, our team offered a resolution to the issue you reported concerning the delivery of your package to the wrong address. Since we did not receive a response to this resolution, it was understood that the matter had been resolved to your satisfaction.
  However, given your recent message, it seems there may still be unresolved concerns. We take your feedback seriously and are committed to ensuring your complete satisfaction. To address this matter effectively and ensure a prompt resolution, we would like to revisit the issue and provide any necessary assistance.
  Please let us know if there are specific aspects of the resolution that were not satisfactory, or if there are further actions we can take to rectify the situation. We are here to help and ensure that your concerns are fully addressed.
  Again, we apologize for the inconvenience and the service experience you described. We appreciate your patience and are dedicated to improving our customer service and delivery processes.
  Warm regards,

  UniUni

  Customer response

  02/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  19/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This carrier company is hold my package and not delivering it. I called the customer service everyday and got different answer each time. Sometime they say they will deliver it and the other time saying the driver having the package and not responding. They saying they will resolve within 24 to 48 hours each time but it has been 5 days and they still saying the same thing to me. The package for now is still with them and they still doing nothing to resolve it. My tracking # is ****************. Please help us to resolve this issue.

  

  Business response

  25/03/2024

  Good day,

  Thank you for reaching out and sharing your concerns regarding the delivery of your package. We apologize for the inconvenience and confusion you've experienced. According to our records, your package (Tracking # ****************) was delivered on 2024-03-20 at 14:24:11 to **********************************************************************************.
  Your experience is not reflective of the service standards we strive to uphold. We are committed to resolving this issue for you as quickly as possible. I have escalated this matter to our logistics team for urgent review. To assist us in expediting a resolution, could you please provide any additional details you may have about your interactions?
  We value your business and patience as we work to resolve this matter. Please rest assured that we are doing everything we can to locate your package and ensure its safe delivery.
  Warm regards,

  UniUni

  Customer response

  25/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  18/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I recently ordered items to be delivered by Uni. I stayed home all day, waiting, no problem. I had to call the delivery driver back which I'll explain. When I called, he barely let me get a word in. He ******** at me continually saying... My # doesn't work in the intercom. Me: No it's long distance. It can't be programmed in. Then he ********.. You never answer your phone. Me: No, I won't answer my phone if I don't know the #. I get prank calls since my last name is spelled ***. Then he ********.. You're never home for delivery. Me: I've been home all day, waiting. Three times I've had deliveries by Uni. Twice I've had to go pick it up elsewhere when I was home, waiting, not notified in a timely manner. Meaning by the time I could get back to the delivery person, they were long gone. This delivery, I had to get this package from another suite in my bldg who I don't even know. So this **** delivery guy gave my package to someone else, he doesn't even know if I know them or not? It's likely I'll never order from **** again thanks totally to this **** delivery driver x 3 & its possible its been the same delivery person too. Unless they get better delivery drivers that is. Thx.

  

  Business response

  25/03/2024

  Good day,

  Thank you for bringing this to our attention. We're truly sorry to hear about your recent experience with our delivery service. Ensuring our customers receive their orders efficiently and with courtesy is of utmost importance to us. It's concerning to hear about the behavior of the delivery driver and the inconvenience you've faced, especially considering your efforts to be available for the delivery.
  We take feedback like yours seriously as it helps us improve. Rest assured, we'll address this issue with the delivery team to ensure better service in the future. We value your business and would like to make things right. Could you please send us your tracking number so we can look into this matter further?
  Thank you for your patience and understanding. We hope to have the opportunity to provide you with a much better experience in the future.

  Thank you,

  UniUni

  Customer response

  25/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  12/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered clothes from online store in the beginning of February. The shop shipped out the package less than 2 days. I waited for 3 weeks and I got the email saying my package was delayed. I waited another week and contacted the shop. They said they will ****** it. That was beginning of this month. And now I got another email saying my package is delayed!!! No way it keeps happening. I really wish the shop changes the delivery company. ** ** ********* 

  

  Business response

  14/03/2024

  Good day, 

  We are sorry to hear that you are having issues with your delivery. 

  Can you please provide us your tracking number as we were unable to find a customer support ticket within our system.

  Thank you,

  UniUni

• Initial Complaint

  08/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have had a package that was supposed to be delivered over a week ago. One of the delivery attempts, the driver disregarded the notes to leave the package or call. My package was sent back to the warehouse. The customer service email had stated it takes 48 hours to deliver after the package is assigned to a driver, it has been over that. My concern is why does a driver have so many packages that they cannot deliver them in a timely manner. And where are the packages held while out for delivery for multiple days? Does it just stay with the delivery driver, or held at a secure location? It has taken at least a week to get my package, when it should have already been delivered.

  

  Business response

  14/03/2024

  Good day, 
  We sincerely apologize for the experience you had with UniUni.
  May we have your tracking number to further investigate. 
  Thank you,
  UniUni

• Initial Complaint

  08/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered something from *****. ***** shipped it to ** in two days flat once it arrived at ***************************. UNI UNI DELIVERY DROPPED THE ***** It sat in customs for three days. ***** tracking stated it cleared customs. Called Uni uni asking them to expedite the package from customs deliver it and update the uni uni system tracking because it wadnt showing as picked up by Uni uni in three days. Once uni uni finally pick it up at ******* facility. Next day out for delivery. 9 hrs waiting no delivery no tracking and once I called the number for an ETA . An AI generated says I'm calling from a private number and hangs up the phone. I am still waiting for an ETA. I need to fly to ** with this package but this uni uni is a nightmare. Even **** from ***** arrived faster than Uni uni who doesnt have competent staff or dispatchers. I'm at a lost for words never had such a terrible experience. ***** did fantastic but one uni uni gets you package forget about anything normal

  

  Business response

  14/03/2024

  Good day,
  We appreciate you taking the time to share your experience with UniUni.
  Upon reviewing your customer support ticket, we've confirmed that there wasn't a significant delay with your order. UniUni received your shipping details on March 1st. Subsequently, it cleared Customs on March 6th, 2024, and was successfully delivered on March 7th, 2024. We understand that you may have expected a quicker delivery, and for any inconvenience this may have caused, we sincerely apologize. Please know that your parcel followed a normal delivery schedule without any disruptions. We're genuinely pleased to hear that your parcel was received.
  Thank you for your understanding and continued support.
  Warm regards,
  UniUni

• Initial Complaint

  20/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased an item through a store in *********, **** ******. They then ship the item from the ** to my home address. The shipping company they use in the ** is ********, and once the item reaches ******, UniUni is the delivery company. February 7th the UniUni driver attempted delivery but unfortunately I wasnt able to buzz him in at the time. No notice was left, and the online tracking said the driver would reattempt to deliver. I waited until February 12 with no new delivery attempts before following up with UniUnis customer service. Since February 12th I have called and emailed UniUni every day requesting information on my package. Each time I call I ask to be transferred to a supervisor and each time the agent says they are not able to do that, but will ensure I supervisor calls back that day. I am beyond frustrated at this point, and also shocked that no one can give me any info on my package. Once again I called this morning requesting to speak to a supervisor and once again I was told they would have someone call me back. I let them know that given the numerous attempts I have tried to get information, I would now be contacting BBB for support.

  

  Business response

  22/02/2024

  Good day,

  Our records indicate that you have now received your parcel. We are truly relieved to hear that your item has been delivered successfully. However, we deeply apologize for the frustrations and inconveniences you experienced during the delivery process.

  
  We understand the importance of clear communication and timely responses, especially in situations where delivery attempts are missed and re-delivery is expected. The lack of notification and difficulty in reaching a supervisor for updates are not in line with the high standards of customer service we strive to maintain at ********************.

  
  Rest assured, we are taking your feedback very seriously. Our team is currently reviewing the escalation process to identify and rectify any shortcomings in our service. We are committed to ensuring that such instances are minimized and that our customer support is responsive and effective.

  
  Thank you for your patience and for bringing this matter to our attention. We value your business and are dedicated to improving our services based on your experience. If there's anything more we can do to assist you, please don't hesitate to reach out.

  
  Warm regards,
  UniUni

  Customer response

  23/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company has had my package marked "out for delivery" for multiple days, but hasn't delivered it. Their online complaint form doesn't work. When you press "submit" there is an error. No one answers their various phone numbers.

  

  Business response

  16/02/2024

  Dear *******,

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with the delivery of your package and the difficulties encountered while trying to reach us through our online complaint form and phone lines.
  We are committed to providing a prompt and efficient solution. Our **************** Manager will be reaching out to you via email to verify your tracking number and offer additional assistance. We want to ensure that your concerns are addressed and resolved to your satisfaction as quickly as possible.
  We understand how important timely delivery is and we appreciate your patience as we work to improve our services, including our online and telephonic communication channels. Your feedback is invaluable to us in making these improvements.
  Please look out for an email from our team, and do not hesitate to provide any additional information that could help us expedite the resolution of your issue.
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

  Sincerely,

  UniUni

  

  Business response

  16/02/2024

  Dear *******,

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with the delivery of your package and the difficulties encountered while trying to reach us through our online complaint form and phone lines.
  We are committed to providing a prompt and efficient solution. Our **************** Manager will be reaching out to you via email to verify your tracking number and offer additional assistance. We want to ensure that your concerns are addressed and resolved to your satisfaction as quickly as possible.
  We understand how important timely delivery is and we appreciate your patience as we work to improve our services, including our online and telephonic communication channels. Your feedback is invaluable to us in making these improvements.
  Please look out for an email from our team, and do not hesitate to provide any additional information that could help us expedite the resolution of your issue.
  Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

  Sincerely,

  UniUni

• Initial Complaint

  02/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have a problem with the delivery of my order. The package was returned to the warehouse and I don't know what the problem is.The Tracking N is: **************** Order date: December 18, 2023

  

  Business response

  16/02/2024

  Dear ********,

  We sincerely apologize for the delay and any confusion regarding the delivery of your order. We understand how important it is for you to receive your package promptly and regret the inconvenience this situation has caused.

  We have taken immediate action to address this issue. Our team has reached out to the warehouse to ascertain the cause of the return and to ensure a swift resolution. I am pleased to inform you that we have coordinated with our Station Manager to book a second delivery for your order, tracking number ****************, placed on December 18, 2023.

  You can expect to receive your package by Tuesday February 20th . We are making every effort to expedite the delivery process and ensure that it reaches you without further delay. We appreciate your patience and understanding as we work to rectify this issue.

  If you have any further questions or concerns, please feel free to reach out to us. We are here to help and ensure that your experience with us is a positive one.

  Thank you,

  UniUni

  Customer response

  20/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 01/18/2024, I placed an order on ***** and it was delivered through UNIUNI. My order was split into two packages and we’re out for delivery AT THR SAME TIME on 01/23/2024 but when I got a message that I got a delivery, I only received one package while the other said “failed delivery”. UNIUNI then proceeded to attempt the delivery two more times but still failed. Now it says my package is at a warehouse and I can’t get a hold of customer support. I’ve already sent in two support tickets and managed to get a hold of customer service over the phone ONCE and she said I hadn’t received a call because they didn’t have my number on file. After giving her my number, I called back the next day and now I’m being told I’m “calling from a private number” now i don’t know what to do. Since it hasn’t been delivered, ***** isn’t giving me the option to refund it. Please, I just want my package or my money back. Someone please answer my support ticket or call me back!!

  

  Business response

  16/02/2024

  Dear ******,

  Thank you for reaching out and sharing your concerns regarding your recent experience with UniUni and your order from *****. We understand how frustrating it can be to face delivery issues and challenges in communication, and we sincerely apologize for any inconvenience this has caused you.

  We are committed to resolving this matter for you. Our Customer Service Manager will be reaching out to you via email to confirm your tracking number and offer additional assistance. We aim to ensure that you receive your package promptly or find an alternative solution that meets your satisfaction.

  Your experience is important to us, and we are taking steps to improve our service to prevent such situations from occurring in the future. Please keep an eye on your inbox for our email, and do not hesitate to respond with any further information or questions you may have.

  Once again, we apologize for the inconvenience and thank you for your patience and understanding as we work to rectify this issue. Your satisfaction is our priority, and we are here to assist you in every way we can.

  Sincerely, 

  UniUni

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩