Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now 3 orders via TEMU that UniUni have failed to deliver. The reason being incorrect address and multiple failed attempts The address is CORRECT and no attempts have been made. This is so frustrating. **************** is horrible.

  

  Business Response

  Date: 19/08/2025

  Dear ****,

  We sincerely apologize for the frustration this situation has caused. After reviewing your case, we did identify that both of your orders encountered an address formatting issue. While the address itself was correct, the formatting within our system caused delays in the delivery process. We shared screenshots with you to illustrate this formatting discrepancy.
  We are pleased to confirm that both parcels have now been successfully delivered:
  Tracking JY258510U446199558 on August 12, 2025, at 11:58
  Tracking JY258710U446184376 on August 13, 2025, at 15:34
  We sincerely regret the inconvenience this caused. For future deliveries, we recommend submitting a ticket once you receive your UniUni tracking number so that we can manually confirm the address formatting and prevent further issues.
  Additionally, this matter has been shared with our Operations Team, as we are continuously seeking ways to improve our systems and ensure customers receive a more seamless delivery experience.
  Thank you for bringing this to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** How

• Initial Complaint

  Date:11/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with UNIUNI has reached an unacceptable point, and your customer service team has been completely unable (or unwilling) to resolve it.I placed an order from *****, shipped via UNIUNI, in the amount of C$511.62. It was picked up on July 30 from customs by your driver. It has now been 10 days in UNIUNIs possession with no delivery and no clear update.Over the past week, I have called customer service more than eight times. Each time I have received a different, contradictory explanation - stuck at customs, sent back to *****, driver picked it up but didnt deliver it. I have spoken with two supervisors, but neither has given me a straight answer or followed through on their promise to call me back within 24 ******** this point, the only explanation is that my package has been stolen or lost due to negligence. The complete lack of transparency, urgency, or accountability from UNIUNI is unacceptable.

  

  Business Response

  Date: 19/08/2025

  Dear ******,

  We sincerely apologize for the frustration and concern this experience has caused. We recognize the importance of timely, transparent updates and regret that this was not your experience with us.
  After reviewing your case, we confirmed the following timeline:
  Shipping details were received on July 26, 2025.
  The parcel was released from customs and picked up by UniUni on July 30, 2025.
  There was a delay between customs pick-up and the parcels arrival at our warehouse on August 12, 2025, at 06:36. During this period, the package was still in transit within the network, but no additional scan event was generated to provide visibility for you or our customer service team.
  The parcel was successfully delivered on August 12, 2025, at 16:23.
  We fully understand why the lack of updates led to concerns about transparency. Please accept our sincere apologies for the gap in information during this period. We are actively reviewing our processes to improve tracking visibility and communication so that customers do not face this kind of uncertainty in the future.
  Thank you for bringing this matter to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Hemat

• Initial Complaint

  Date:08/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dress was ordered on July ****** Order number ZZ6721174921 Tracking number UUS57N520552815758 Out for delivery starting July 28, 2025 - returned to Warehouse Aug 4, 2025 - Failed attempt due to wrong address.When i called *************** ordered from) they showed the right address on file.When I contacted UNIUNI I had put the wron address on the package.I was not contacted and it was only the first attempt at delivery ad according to website it would only be sent back to warehouse after 2nd attempt.There is also no chat bot on the website This is a dress for my daughters weeding on Aug 31---I can not get anyone to call me back, anser an email, or a customer support ticket---when I finally get thru, no one has any idea when it will be shipped and then once it does will take 10 business days.I need this to be over nighted so that I have a dress....I have put the amount, but I would rather have the dress

  

  Business Response

  Date: 19/08/2025

  Dear *********,

  We sincerely apologize for the difficulties youve experienced with this delivery and fully understand the urgency of receiving your dress in time for your daughters wedding.
  After reviewing your case, we confirmed that your address has been corrected and a second delivery has already been booked by our customer service team. Your tracking number has also been escalated to the warehouse for priority handling so that it is dispatched without further delay.
  We regret that you were not contacted sooner regarding the address issue and that this caused unnecessary stress during such an important time. Please be assured that our team is actively monitoring your case and will continue to follow up with the warehouse until the delivery is successfully completed.
  We greatly appreciate your patience and thank you for giving us the opportunity to resolve this matter.
  Sincerely,
  UniUni

  Customer Answer

  Date: 19/08/2025

   
  Complaint: 23715065
  
  I am rejecting this response because: the dress will not arrive in time.

  Also, since UNIUNI did not respond to me or Azazie (dress company), Azazie has handled the situation.

   

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to get a delivery on Aug 1. I was home all day. My apartment has a lobby open until at least 5:00 PM EST and has another entrance through the parking area that has had a 24/7 open gate for the last few weeks. Therefore my building was accessible by anyone at any time. I also have a camera that proved no one came by. I submitted tickets but jokingly immediate response. I called their customer service number and the associate refused to help me. No contacting the delivery person. No setting up a new delivery date. No adding of additional delivery instructions. He told me on Aug 1 that I had to follow the tracking myself, wait until it got back to their warehouse, THEN call again or it would return to sender. Aug 2 it was still "returning to warehouse". Aug 3 10:37AM I got an email saying it was out for delivery again. I sent more emails to make sure instructions we up to date just in case the garage gate was fixed and closed again. No delivery ever came. Aug 4 it still says out for delivery. I tried calling customer service but never got an answer. ******* I sent another email. 2:56 PM I get an email saying they couldn't deliver yet again!!! The lobby and garage ARE STILL OPEN. And no one called either. This is a shady, lazy, lying, delivery service. I have never had issues like this coupled with essentially zero customer service support.

• Initial Complaint

  Date:01/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am total frustrated with *********************** orders were to arrive the 28th of July, and they did arrive the 29th and then they said out for delivery immediately after arriving in my area. Its now Thursday eveningthe 30th at 8:30pm and still no product.I checked the delivery status at 7pm and one of the items said failed delivery attempt. REALLY! I have been home all day and I also have a ring camera that shows the whole front of my house and No One attempted any delivery. I called UniUni support and sat on hold 55 minutes, the gentleman who answered said he would leave a note that no one tried to deliver it. And that the second order would be delivered by different driver??? Why??? That makes no sense.why wouldn't they be delivered together. I would just like my orders delivered and not to lied to. This has been a terrible experience with this company.

  

  Business Response

  Date: 05/08/2025

  Dear ********,

  Two packages associated with your order were delivered to *************************************** on August 1, 2025. ******** times were as follows:
  U999856175360461 at 6:53 AM
  U999856195451102 at 3:54 PM
  We understand your frustration with the conflicting updates and the failed delivery scan that did not reflect your experience. Your point about being home with surveillance in place is noted, and we agree that delivery status should always reflect what actually occurs at the door.
  Regarding the delivery timing and separation, our system dispatches parcels as they are received into the local delivery network. We do not always receive multiple parcels for the same customer at the same time, and as a result, they may be delivered by different drivers on separate routes. This is not a decision made manually but a reflection of how the parcels enter and move through the system.
  That said, the experience leading up to your delivery, including the hold time and unclear communication, did not meet the standard we expect. We are reviewing this case with the relevant teams to ensure that delivery statuses are accurate and support interactions are clear and helpful.
  UniUni.

• Initial Complaint

  Date:29/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni is the last carrier for an order I purchase through mercari. After it has been shipped to their warehouse, they said that they would deliver by July 21. Now, my package has been "supposedly" in the warehouse for almost 10 days now. When I try to contact them, I'm left with a bot response that they're sorry they didn't ship on time. Additionally, I made a complaint on their website and they said they would respond in 48 hours and they didn't. They have officially either lost my package or stole it because they will not even provide me an update on where it could possibly be in the warehouse.

  

  Business Response

  Date: 05/08/2025

  Dear Jasmine,

  The parcel tied to your order was delivered on July 31, 2025, at 5:25 PM to *************************************. Tracking records confirm that prior to reaching our network, the parcel was delayed at customs.
  Once the parcel was released and entered our network on the morning of July 31, it was scanned, routed, and delivered within the same day. There were no delays on our end once the parcel was in our possession.
  We acknowledge that the lack of proactive communication during the customs hold created unnecessary frustration. Our system did not provide meaningful updates during that period, and thats something we are actively working to improve.
  We appreciate your patience and understand that waiting with no clear updates is unacceptable, regardless of where the delay originates.
  UniUni.

• Initial Complaint

  Date:23/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this complaint due to two of my packages marked as undelivered. To further explain, how reaching out to company I have still not received a package or resolution. First Package/First Encounter One of the companies (RAW Activeware) that I ordered from reached out on my behalf attaching me to every email in reference to this email. I even offered to pick up my own package. The tracking information on the site will suggest they made attempt but failed. They will request additional information to attempt another delivery. Just to inform you later that your address is outside of their service area and to contact the vendor. The company (**************) followed up let them know that they would be willing to use another courier to make sure the items get to me. They NEVER RESPONDED.Second Encounter/Second Package I realize this company I was ordering from was using the same courier and that when I realized I would be reliving the same nightmare. The product I purchase was daily journal from ********. I reached out to the company email let them know that I would just like a refund because I didnt even feel like living through the misery again. I have attached all proof. I also contacted them today 7/22/25, no resolution. Package 1: Raw Activewear UUS5621262315304152 Package 2: UUS5770452478344018

  

  Business Response

  Date: 29/07/2025

  Good day,

  Thank you for reaching out, and we sincerely regret the inconvenience youve experienced.
  After reviewing both tracking numbers, it appears that your delivery address falls outside of our current service area. As a result, delivery attempts could not be completed, and per UniUnis U.S. operational policies, customer pickups from the warehouse are not available at this time.
  Both parcels are currently being returned to the respective vendors. Once received, the vendors will be able to either issue a refund or arrange alternative delivery using a different courier, depending on their policies.
  We understand how frustrating this situation has been and appreciate your patience. If you need further assistance or documentation to support your communication with the vendors, please let us know.
  Regards,
  UniUni 

  Customer Answer

  Date: 31/07/2025

   
  Complaint: 23638292
  
  I am rejecting this response because
  Id like documentation to support your communication with the vendors and the tracking for the return of these products to the vendor.

  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 05/08/2025

  Good day,

  We have contacted our operations team regarding both tracking numbers and are currently confirming the return status for each parcel.
  As previously shared, the delivery address provided falls outside of our current service area. Because of this, the parcels could not be delivered and are being returned to the vendors. At this time, our U.S. operations do not support customer pickups from the warehouse.
  We understand your request for documentation and tracking to support confirmation of the returns. This request has been added to your support ticket, and once we receive updated scan or return confirmation from the warehouse, we will follow up directly through that channel.
  Thank you for your patience while we wait for the necessary details from our internal team.
  UniUni.

• Initial Complaint

  Date:21/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are several issues I want to bring to your attention:Tracking Information Visibility: I was unable to view the UniUni tracking number until after the package was marked as delivered. This prevented me from leaving any delivery instructions or monitoring the final delivery process.Lack of Delivery Attempt Notification: My phone number was clearly listed on the shipping label, and I have a functioning doorbell. Yet, the courier made no attempt to contact me or notify me of their delivery. No call, knock, or ring was made.Package Left Unattended: Instead of ensuring safe delivery or at least notifying me, the package was left in an open, unsecured areamaking it easy for anyone passing by to take it. This is *************** a result, my package is now missing, and I am extremely dissatisfied with how this delivery was handled. I request an immediate investigation and a resolution for the lost item.

  

  Business Response

  Date: 22/07/2025

  Dear ********,

  Thank you for your message. Weve reviewed the delivery for tracking number UUS57C0568503210919 and would like to provide the following clarification.
  The tracking number has been publicly visible and accessible on our website prior to delivery. Weve included a screenshot confirming this and have reached out to our IT team to verify if any delivery notifications were issued. We will follow up once we receive confirmation.
  The driver did not call at the time of delivery. Drivers are not required to call unless they are unable to access the address or locate the unit. The delivery photo shows the package was placed at the unit door. Drivers are instructed to knock or ring the bell, and we are currently reviewing whether that was done in this case.
  If you recognize the door in the delivery photo as your unit, the package is considered successfully delivered. If the item is now missing, we recommend contacting the vendor directly to initiate a claim. UniUni cannot issue replacements or refunds, but we will fully support the vendors investigation if they reach out.
  For future deliveries, we recommend exploring home-based solutions such as lockable parcel benches, drop boxes, or door-mounted hangers to help secure deliveries when no one is home.
  We will follow up regarding delivery notifications once we complete the IT review.
  Sincerely,

  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni was supposed to deliver a package to my address which is an apartment. They claimed it was inaccessible and that another attempt would be made within ***** hours. I still submitted a 2nd delivery request to add instructions to use the call box which provides 24 hour access. No 2nd delivery was attempted and the item is marked as being returned to the warehouse meaning I won't get what I paid for and I have the huge hassle of dealing with requesting a refund.

  

  Business Response

  Date: 29/07/2025

  Dear ********,

  Thank you for contacting UniUni.
  After reviewing the delivery details for your parcel, we can confirm it was delivered on July 23, 2025, at 12:55 PM to the address provided: N312, ***********************************************
  We acknowledge your concern and understand the frustration regarding the prior access issue and second delivery request. Although a return was initially triggered due to building inaccessibility, the parcel was ultimately delivered successfully and should now be in your possession.
  If this is not the case or if you believe the parcel was left in an incorrect location, please reply with a confirmation so we can follow up accordingly.
  Thank you for your patience and for giving us the opportunity to resolve this.
  Sincerely,
  UniUni

• Initial Complaint

  Date:21/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my order was marked as delivered. the driver even took pictures of the package in front of my house and on my front steps. as soon as i got the notification it was delivered, i went to collect it from the porch and it wasnt there. i dont think it was even left on my porch but if it was, it was left in the direct middle of my front steps in an extremely visible place. i probably wont be able to get a refund because the driver did take pictures but this is frustrating because the time between delivery and my attempt to collect was less than 5 minutes because i was concerned about the item being in the heat, so im out the product and the money. cool.

  

  Business Response

  Date: 29/07/2025

  Dear *****,

  Thank you for your message.
  Our records confirm that your parcel was successfully delivered on July 20, 2025, at 12:08 PM to *********************************. The driver completed the delivery and documented it with a photo showing the package placed clearly at your front steps.
  We understand your frustration. However, once a parcel is confirmed delivered to the correct address, our responsibility as the final-mile carrier is considered fulfilled. If the parcel was removed from your property after delivery, we regret that were unable to intervene further.
  We encourage you to report the incident to your vendor, who will determine the appropriate resolution.
  Regards,
  UniUni