Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive a package today with the tracking number GV25US00U003703110 from TikTok. This company delivered it and the photo they uploaded is NOT of my home. They delivered my package to the WRONG address and I cannot figure out where because they DO NOT ANSWER THE PHONE! I have tried to call for 2 hours and no one ever picks up. I NEED TO KNOW WHERE YOUR DRIVER DELIVERED MY PACKAGE!

  

  Business Response

  Date: 22/07/2025

  Dear ********,

  Thank you for your patience. Weve completed a full review and can confirm that your parcel (Tracking #GV25US00U003703110) was delivered to the wrong address. This was our error, and we sincerely apologize for the inconvenience this has caused.
  Your support ticket (#*******) is active and currently being handled by our senior support team. The most recent update was sent on Tuesday, July 22, 2025 at 5:54 AM, and you can expect a resolution update directly within the next 48 hours.
  Please rest assured your case remains a top priority and will continue to be managed until resolved.
  Sincerely,
  UniUni
  

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23622730
  
  I am rejecting this response because: I would like to keep this case opened until I receive the next response within 48 hours. That package was extremely important so I am patiently waiting for a response/resolution. I am unable to contact you all by phone due to no one ever answering so this is my only means to ensure that this situation is properly handled. Thank you so much. 
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 28/07/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:21/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni driver DUMPED three packages for three different addresses at my mobile home park office instead of delivering them to our homes. The packages were out in the open, able to be stolen by anyone walking by. I had to use the "delivery confirmation photos ( see screenshots) to find them. On two previous deliveries, my packages were sent to a completely different mobile home park!No one is answering Uniuni ****************** phone.I am so sick of the HORRIBLE service!

  

  Business Response

  Date: 22/07/2025

  Dear ****,

  Thank you for bringing this to our attention. We sincerely regret the poor delivery experience youve described, and we understand the frustration this has caused, especially given your past issues with incorrect deliveries.
  We have escalated this incident to the station manager overseeing deliveries in your area, and the drivers performance is currently under review. Delivering multiple parcels to an unsecured location and failing to follow proper address protocols is unacceptable and is being addressed internally.
  To ensure proper closure on our end, could you kindly confirm whether youve received your package related to this incident?
  We appreciate your time in reporting this and are committed to improving the handling of future deliveries to your location.
  Sincerely,

  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Complaint: 23611310
  
  I am rejecting this response because: On May 24, 2025, after I emailed your company reporting the second delivery sent to the wrong address, I received an email stating the incident was under review and I would be contacted of the resolution. On July 11 and 16, I received the exact same email in regards to the botched delivery in this BBB complaint. I never heard back from you of the action you took.

  In regards to your question: did you receive your package? By observing the three photos I attached to my complaint, of course, I got my package after having to go to the office of my mobile home park after realizing it could have been stolen. You also will see two other packages in the photos that belong to two of my neighbors. I hand delivered them so they weren't stolen. 

  A reputable company would never let their driver(s) continue to be so incompetent, one, two, THREE times.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:15/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been the most difficult shipping company I have ever dealt with. My package was returned to the *** due to it being a PO BOX. However, the carrier never mentioned or care to inform when they use my address that it would not work for a PO BOX. My package has been held in the *** since July 4th 2025 and it is now the 15th of July 2025.I have tried to contact customer service via email and phones. I emailed customer service 3 times and getting automated message to correct address which I then replied but never heard back. I called several times but was put on hold for so long that I never got to talk to representative.This is the 2nd time I have dealt with Uniuni and BOTH times its always difficult and frustrating. I wish to never do business again with them and I ONLY want my PACKAGE to be delivered.

  

  Business Response

  Date: 22/07/2025

  Dear ******,

  Thank you for your message. We understand your frustration and agree this situation should have been handled more efficiently.
  Weve reviewed your case and confirmed that the parcel was returned to our warehouse due to the original address being a PO Box, which our network does not support for final delivery. Unfortunately, this wasnt flagged during initial processing, and we recognize how that created unnecessary confusion and delay.
  While your corrected address was received, it appears the second delivery was not properly booked by the warehouse. Weve now escalated this directly to the warehouse management team, and the parcel has been flagged for priority booking. You can expect movement on the delivery within the next 2448 hours.
  We understand your concerns based on your previous experience, and while we cant undo the delay, we are focused on completing this delivery as quickly as possible.
  Thank you for your patience,

  UniUni

  Customer Answer

  Date: 25/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Within 48 hours my package was delivered. However, I wish I didnt have to make a complaint for my package to be delivered, it should have been the standard for a shipping company to have a good streamlines. I imagine many other customers have similar problems looking at ********************** ratings. I hope this never happens again in the future.

  
  ****** Sungkono

• Initial Complaint

  Date:15/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 packages out for delivery for the past 3 days. One is for my business and is time sensitive for my customers. It was suppose to had been delivered Saturday. I have had UniUni deliver other packages to me on Sunday as well as on Monday following the 2 "missing" packages. I can understand it the driver's vehicle has broken down or what have you; but it would be professional if the lines of communication was open and you would let me just go and retrieve my package from them. If I am not able to retrieve my parcels, I would like the value of the monies spent to be recovered from the company that had the last possession of the merchandise. The 2 tracking numbers in question are: UUSC000010887030 and UUSC000010936111

  

  Business Response

  Date: 22/07/2025

  Dear Ralondra,

  Thank you for reaching out. Weve reviewed the delivery records for your parcels and can confirm the following:
  UUSC000010887030 was delivered on July 15, 2025, at 4:35 PM to:
  **************************************************************************
  UUSC000010936111 was delivered on July 15, 2025, at 4:35 PM to the same address.
  While both parcels have now been delivered, we recognize that the driver exceeded the standard 48-hour delivery window by one day. Although our drivers are expected to complete deliveries within two business days of assignment, occasional delays can occur due to routing, vehicle capacity, or scheduling constraints.
  We understand the importance of timely delivery, especially when one of the shipments is tied to your business, and we appreciate your patience as the matter was resolved. If there are any remaining concerns or if anything about the delivery is incorrect, please let us know and well address it promptly.
  Sincerely,

  UniUni

  Customer Answer

  Date: 23/07/2025

  I received the missing parcels shortly after filing and am satisfied with the outcome.
  

• Initial Complaint

  Date:14/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 4th and it was in transit to me until it got to ***. After that I havent had any updates and the package is way over the delivery date. The last update was on June 23 and no one seems to know where the package is. I will like my package found and delivered

  

  Business Response

  Date: 16/07/2025

  Dear ***,

  Thank you for taking the time to share your concerns. We sincerely apologize for the lack of clarity regarding your parcels delivery status and the inconvenience this has caused.
  Upon internal investigation, weve confirmed that your parcel was recalled by the vendor and redirected back to their facility. This type of recall is typically initiated by the merchant due to an issue with the order itself, such as a stock concern or address error. As the carrier, UniUni acts upon the instructions provided by the vendor and does not have the authority to override a recall directive.
  We understand how frustrating it can be when expected deliveries are disrupted. To move forward, we kindly recommend reaching out to the vendor directly to confirm the reason for the recall and to discuss next steps for either redelivery or a replacement.
  Sincerely,
  UniUni

• Initial Complaint

  Date:11/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about UniUni, the courier responsible for delivering my two packages: GV25CAA0U016690642 GV25CAA0U016715726 The packages were marked as Failed Delivery Attempt on July 8, 2025. I was home all day and received no call, no knock, no notice, and no delivery attempt. I also did not receive any tracking update or notification from UniUni before or after this.After seeing the failed delivery status, I submitted multiple redelivery requests through their website and wrote to their email support ************************************* but I have received no response at all.I then offered to pick up the packages in person at their depot, and again was completely ignored. Now the tracking status shows Inbound Return, meaning the packages are being returned to the sender without my consent.This is unacceptable. I never refused the delivery, and I made multiple attempts to get help from UniUni they completely ignored **** am requesting:- A full explanation of why delivery failed - Immediate redelivery of the packages (if still possible) - Or accountability and compensation if the items are already returned I hope the BBB will help hold this company accountable and prevent this experience for other customers in ******

  

  Business Response

  Date: 16/07/2025

  Dear Vlada,

  Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and communication breakdown you experienced regarding your two packages: GV25CAA0U016690642 and GV25CAA0U016715726.
  After reviewing the delivery history, we can confirm the following:
  GV25CAA0U016690642 is currently in transit as of July 16, 2025, and is scheduled for delivery within the next 48 hours.
  GV25CAA0U016715726 is currently at our warehouse and has been booked for second delivery, which is now being prioritized.
  The initial delivery attempts on July 8, 2025, were marked as Contact Failed and Inaccessible by the driver. While these notations typically indicate difficulty accessing the property or reaching the recipient, we fully understand your concern that no clear delivery attempt was visible. This falls short of the service standards we aim to uphold.
  We appreciate your continued patience and want to assure you that UniUni is committed to resolving this matter swiftly. Our team is taking immediate steps to ensure both packages are delivered without further delay and that your experience informs ongoing improvements to our service.
  Sincerely,
  UniUni

  
  

• Initial Complaint

  Date:11/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the morning on 7-10-25 my Uniuni tracking #UUS5750560466779783 showed my package was in ******** and was out for delivery. Later in the afternoon on the same day, I received an email from Uniuni stating "their delivery attempt failed". There was NEVER any attempt made because I was at home all day & even left my gate open for them. I immediately sent an email to their customer support team regarding this issue. They responded back stating they received my message & would text back to me within 24 to 48 hours. I was not satisfied with such a long wait, so I called the # shown for them, which was to be in the *************. After being on hold for over 15 minutes, I finally was able to speak with someone, evidently NOT in *****************, saying she couldn't help me but would transfer me to someone in ****** & to hold on but then it just hung up on me. Now I have to pay for an expensive International call. I really wanted this package so again, I sent another email to the support team to re-schedule another delivery. They have not responded to this message. I am hoping this was not a scam because, as I previously stated, I really wanted this order.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you experienced.
  After reviewing the tracking history, we can confirm that your parcel tracking number UUS5750560466779783, was successfully delivered on July 13, 2025 at 3:05 PM to ****************************************************************************
  It appears the delay and initial delivery failure stemmed from a formatting issue with the original address, which caused routing complications. Once this was identified, our warehouse team corrected the address and prioritized the parcel for redelivery.
  We also want to acknowledge your attempts to resolve the matter through multiple channels. While our standard response window is 24 to 48 hours, we understand how important timely service is, especially when a package is delayed. We regret the technical issue you encountered while calling our support line and are reviewing the matter to ensure it does not occur again.
  Please rest assured that UniUni is a legitimate logistics provider and we take the integrity of every delivery seriously. We understand how this experience may have raised concerns, and we deeply regret the impact it had on your trust in our service.
  Thank you again for your patience and for giving us the opportunity to address this matter.
  Sincerely,
  UniUni

  Customer Answer

  Date: 17/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since yesterday at 7:35 am for a delivery. It is a gift and need to receive asap. After reading all the reviews clearly your deliveries are questionable. Both *** and ********* send email in the morning and delivery is within 5 or 6 hours on the same day. The support line is useless. They just tell you "out for delivery" and that's all they say. Very difficult to stay home waiting when I have a dog to walk.

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your message. We understand how important timely delivery isespecially when it involves a giftand we regret any frustration caused during your wait.
  After reviewing the full delivery timeline, we can confirm that your parcel was delivered on July 10, 2025, at 3:06 PM to the correct address: ***********************************************************************************. This falls within our standard operating window of 48 hours once a parcel has been assigned to a driver.
  For full transparency, here is a summary of your parcels journey:
  Shipping info received: July 3, 2025 at 1:30 AM
  Cleared customs: July 7, 2025 at 9:21 PM
  Entered UniUni network: July 8, 2025 at 7:02 AM
  Assigned to driver: July 8, 2025 at 7:35 AM
  Delivered: July 10, 2025 at 3:06 PM
  Your inquiry on July 9 at 8:42 PM was answered by our Support Team, who confirmed your parcel was out for delivery. As a third-party logistics provider, we do not provide direct contact details for our drivers due to privacy and safety protocols. That said, we rely on our tracking system to provide real-time updates and work continuously to ensure the most efficient delivery process possible.
  We understand the comparison to other carriers and respect that every delivery experience matters. Well continue to improve our communications and service, and we appreciate your feedback in helping us do so.
  Sincerely,
  UniUni

  Customer Answer

  Date: 16/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is all 5 I bought and pay for ,and never received they keep saying attempt delivery but my security camera shows No one attempt to deliver,I want all my money back full refund for all my orders I bought and pay for and never got,I stay on phone to reach support for almost a hour and same issue they say it will be there tomorrow but for my items I never get ,

  Customer Answer

  Date: 08/07/2025

  I bought and pay for items and all I get is message attempts to deliver but my security camera shows no one attempts to deliver 

  Customer Answer

  Date: 10/07/2025

  I sented you that in pictures,I contacted the seller,they was of no help exc pt lies,I am still at this very day waiting for items I have not received,I sent you proof in the picture I sent you,if that is not. Enough there is always small claims court I am tired of getting rip off,thank you for your attemp to help I will take care of this now 

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your feedback. We acknowledge your concerns and regret any inconvenience caused throughout this experience.
  We can confirm that your parcel was successfully delivered on July 8, 2025, at 5:09 PM to the following address on file:
  ***********************************************************************
  This delivery fell outside our standard 48-hour timeframe, as the parcel was initially assigned to the driver on July 5, 2025, at 3:40 PM. We recognize this delay and agree that any deviation from expected timelines can cause understandable frustration, especially when communication does not meet expectations.
  Please know that we have flagged this instance for internal review to reinforce our delivery standards and ensure improved performance going forward.
  We appreciate your patience, and we're pleased to confirm that the matter has now been resolved with successful delivery.
  Sincerely,
  UniUni

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni failed to deliver my package twice, says it's an invalid address but it is the correct **** address that I've received packages from Temu bwfore.

  Customer Answer

  Date: 08/07/2025

  UUS56T1783426121294

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for your feedback. We sincerely regret that your recent delivery experience did not meet expectations.
  According to our records, the address provided for delivery, *********************************************************************************************, was marked as invalid by the assigned driver. We understand your concern, particularly since this location has previously received parcels. In some cases, routing issues or formatting discrepancies from the vendor's shipping file can cause confusion during final delivery attempts, even when the address itself is correct.
  We also want to clarify that for certain merchants, including Temu, our ability to book a second delivery is restricted due to their internal policies. As such, when an address is flagged as undeliverable and no correction or authorization is permitted, the parcel must be returned to the vendor.
  We sincerely apologize for the inconvenience this has caused and encourage you to reach out to your merchant to confirm the shipping address format used in the original order and discuss your options for a replacement or a refund. 
  Sincerely,
  UniUni