Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

uniuni has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is supposed to delivery one of my packages and it was out for delivery on 9/13. It stayed in that status for 4 days until I finally tried to reach out to find the status of my package. This was Wed, Sep 17 2025, 6:39PM. Shortly after, as I was out on my front porch, I received an email at Wed, Sep 17 2025, 7:27PM saying "Delivery Attempted: Sorry We Missed You!". The email also stated that I simply needed to contact support to make a new delivery time. When I went to contact, my number was unable to get through, so I added another ticket. My status that updated to "Multiple failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible)."This is clearly a scam and I never once needed to even be home to receive the package, but they claimed failed anyway. The delay of this impacts multiple projects I am working on.They should absolutely be investigated.

  

  Business Response

  Date: 21/09/2025

  Dear Giorgos,

  We acknowledge your concerns regarding the delivery process for your package that was out for delivery on September 13th and are pleased to confirm that your package was successfully delivered on September 21, 2025, at 12:03:12.
  We understand your frustration with the extended timeline from the initial delivery date and recognize that the delays impacted your project timelines.
  We have noted your feedback regarding the delivery attempt process and communication methods for future reference.
  Your package has now been completed successfully, and we appreciate your patience throughout this process.
  Sincerely,

  UniUni 

  Customer Answer

  Date: 22/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Giorgos ******

• Initial Complaint

  Date:15/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products from a skincare website. Ive ordered from them before and had my package delivered by UniUni - left at my door- with no issues. At approximately 9:30pm on a Sunday, I received a text saying UniUni attempted delivery but nobody was home. Not only was I home l, but I was sitting in front of the door. Nobody knocked or rang doorbell. 2nd attempt at 10:27am the next day, was home then too and no knock or ring of doorbell. My boyfriend was in the driveway getting ready for work at that time, no delivery driver showed up. I want my package left at my door.

  Customer Answer

  Date: 17/09/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:15/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding UniUnis failure to deliver my package as promised.Order details: I placed my order on September 2, 2025 through a website that exclusively uses UniUni as the shipping provider. I had no ability to choose another **************** promise: I was promised delivery by September 13, 2025, but as of September 15, 2025, the package has still not arrived.Cost: I paid approximately $40 for this package.Service failures:Despite repeated assurances, the delivery never happened.When I called customer service, I was told the driver might have lost it, which is unacceptable for a professional shipping company.I was asked to wait another 24 hours while they contact the warehouse instead of resolving the issue.Tracking has been unreliable, and I was not offered insurance or any guarantee that the package would arrive.I ordered this package specifically to use for my trip, which means it needed to arrive on time. Because of UniUnis delay, I cannot use it for its intended purpose.Resolution requested:1.A full refund of the purchase price, since the delivery was not completed on time and the package is no longer useful.2.Additional compensation for the inconvenience, stress, and disruption caused by this failure, as I specifically ordered this package for a time-sensitive purpose.3.A written explanation of how this failure occurred and assurance of corrective action to prevent similar issues for other ****************************** has failed to meet the basic standards of a professional delivery service. This experience has caused me financial loss, wasted time, and significant stress. I request the BBBs assistance to hold this company accountable and to ensure I receive both a refund and fair compensation.

  Customer Answer

  Date: 15/09/2025

  Please revise resolution to delivery and exclude compensation

  

  Business Response

  Date: 21/09/2025

  Dear Nattanun,

  We acknowledge your concerns regarding the delivery timeline for your September 2nd order and understand your disappointment that it did not arrive by the September 13th date you were expecting.
  Your package was successfully delivered on September 18, 2025, at 16:37:53. We can confirm that the parcel was initially dispatched for delivery on September 12th but was returned to our warehouse by the driver. It was then reprocessed and sent out for delivery again on September 17th, resulting in successful delivery the following day.
  We recognize that the delay impacted your travel plans and understand your frustration with this timing. However, as the delivery service provider, we are unable to offer refunds or replacements for merchandise, as these matters must be addressed directly with your vendor.
  While we strive for timely deliveries, we do not guarantee specific delivery timeframes, and the package has been successfully completed within our service parameters.
  For any refund requests or compensation related to your purchase, we recommend contacting the original vendor from whom you made your September 2nd order.
  Sincerely,

  UniUni

• Initial Complaint

  Date:15/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my package from **** on 8/28/25 and the order total was $12.0 (after a $5 birthday coupon). The package is a pair of Large Grey Blue Customized Pajamas that say Matron of Honor on the back in Silver. I have previously made orders on 7/26 (2 pairs) and 8/22 (6 pairs) that were from Etsy, the same seller, also shipped by UniUni and delivered without issue. The seller has been more than accommodating and helpful. Meanwhile, Ive gotten the runaround from UniUni with this package, false claims of Failed Deliveries with notes like Failed Contact, Inaccessible, and Business Closed. Mind you; someone has always been home during these attempts and I can confirm no one attempted to deliver any package. After the first failed delivery attempt reaching out to UniUni, they tried to claim they there had been multiple failed deliveries and thats why it was going back to warehouse, which was a lie, that was the first delivery attempt. Shame on your company and shame on your drivers for being dishonest. These pajamas are for my wedding and this is unacceptable behavior.

  

  Business Response

  Date: 21/09/2025

  Dear *********

  We acknowledge your concerns regarding the delivery attempts for your Matron of Honor pajamas and understand how important this item is for your upcoming wedding.
  We are pleased to inform you that your package is currently out for its second delivery as of September 20th, and you can expect delivery within 24 hours.
  We recognize that the previous delivery experience did not meet your expectations, and we appreciate your patience as we work to complete this delivery promptly.
  Given the significance of this item for your special day, we have prioritized ensuring this delivery is completed successfully.
  You will receive tracking confirmation once the delivery has been completed.
  Sincerely,

  UniUni 

   

  Customer Answer

  Date: 25/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The pajamas were delivered and received. Thank you. 
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:15/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The delivery service UniUni claims to attempt deliveries but then "returns parcel to warehouse" claiming "contact failed or inaccessible". Calling them to inquire reveals the driver simply did not have time to deliver. Their web site claims they will make two attempts prior to returning the item to the warehouse but on two separate deliveries they returned it to the warehouse after the first failure to deliver. Their automated system is abysmal and when submitting a request for a second delivery it auto responds with a "case closed" email. This company needs to be shut down to prevent continued fraud to unsuspecting people that get forced to use this when purchasing on ****. And **** themselves should know this company is a fraud.

  

  Business Response

  Date: 21/09/2025

  Dear ****,

  We acknowledge the delivery challenges you experienced and are pleased that your package was successfully delivered on September 19th at 19:56 to ****************************************************************
  We understand your concerns regarding our delivery attempt procedures and automated response system. While delivery logistics can sometimes present operational challenges, we recognize that clear communication is essential throughout the process.
  Your feedback regarding our service protocols has been noted and will be shared with the appropriate teams for review.
  Thank you for bringing this matter to our attention.
  Sincerely,

  UniUni 

  Customer Answer

  Date: 22/09/2025

   
  Complaint: 23879476
  
  I am rejecting this response because: It required far too much effort on my part to get a second delivery attempt. That included multiple submissions on the Uniuni's web site and multiple phone calls to their customer service. I received many emails noting the case was closed when clearly Uniuni had not even scheduled a second delivery attempt. Uniuni forces the recipient to make repeated requests for a delivery and that is not right. Uniuni also makes the recipient feel as if they did something wrong when their drivers either run out of time or simply prefer to not make a delivery and then claim the address was not accessible or that attempts to contact the recipient failed. They do not call the recipient like the **************** representatives say they will. 

  Therefore, I expect Uniuni to change their process and to be honest and ethical when they have problems making a delivery.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was contracted by an online seller to deliver a package to me. The package was expected on August 19. The courier was unable to deliver the package, and an attempt was scheduled for the next day. The next day, the courier was unable to deliver the package again.This is where the nightmare begins.I contacted UniUni support multiple times, only to receive automated responses and be ignored. I attempted to work with the company and found they can't deliver to an alternate location, and they don't have a way for me to come pick up the package from a warehouse myself. After 2 weeks of attempting to work with support (and being ignored almost the entire time), they closed the support ticket out of nowhere.I have since contacted the seller who shipped the product through UniUni, however I expect they will only be able to offer a refund and I would really prefer the product that was supposed to be delivered.

  Customer Answer

  Date: 15/09/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:11/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from ****** and my package arrived in the ************* from ***** the company UniUni received my package but has not delivered it they will not answer any of my questions and they are giving me the run around. The company ****** isnt refunding me because the company uniuni still has the package

  

  Business Response

  Date: 21/09/2025

  Dear ******,

  We sincerely apologize for the significant delay in delivering your parcel and understand your frustration with this situation. We acknowledge that your package was assigned to a driver on September 5th but was not delivered until September 17th, which falls well below our service standards.
  We recognize that this extended delay has created complications with your merchant, ******, particularly regarding refund eligibility while the package remained in our system. We understand how concerning it must have been to feel caught between two companies during this time.
  While delivery delays can occasionally occur due to various operational factors, we take full responsibility for not providing you with timely updates throughout this process. We are committed to reviewing our internal procedures to prevent similar situations from affecting our customers in the future.
  Your package has now been successfully delivered to ************************************* on September 17th at 10:25 AM. We hope this resolution allows you to move forward with any outstanding matters with your merchant.
  Thank you for bringing this to our attention and for your patience during this process.
  Sincerely,

  UniUni

• Initial Complaint

  Date:10/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted UniUni support to inquire about my package failing to be delivered, only to be told that they would redeliver in 10 days. It has been past ten days, and still no package. I demand to know what is taking to long to deliver a simple package to my address.

  

  Business Response

  Date: 21/09/2025

  Dear ******,

  We acknowledge your concern regarding the extended delivery timeline for your package and understand your frustration with the delay beyond the 10-day redelivery timeframe you were initially provided.
  We can confirm that your package was successfully delivered on September 12, 2025, at 13:15:37 as a second delivery attempt.
  We recognize that the extended timeline you experienced was longer than expected, and we appreciate your patience throughout this process.
  Your package has now been completed successfully.
  Sincerely,

  UniUni 

  Customer Answer

  Date: 22/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****-slofer

• Initial Complaint

  Date:09/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order through TikTok on July 28, 2025. Went to check the tracking as the delivery date got closer and noticed three failed delivery attempts and the package was delivered back to the warehouse. Not sure how they messed up the address so bad but the address delivered was correct. I submitted a ******** service inquiry and provided additional information about how to find the address and showed pictures that the house was not blocked in any sort of way to prevent delivery. Was told they would ship it out in 10 business days. Patiently waited those 10 days and then inquired as to what the hold up was. Was told they were going to look into the delay which I thanked them for. Two days later I reached back out seeing what the delay was. Never got a response and then my claim was closed like they came to a resolution when there never was one. Have been sitting on hold for ******** service multiple times now with the same message your call will be answered in 3 minutes....30 minutes later still no one answered. I opened up a second ******** service inquiry and have yet to get a response to that one which we are way past the ************************************************************************************************************************************************ else they would have returned the package back to the original seller. I cannot get a refund unless they have done that so I am just out the money for the package.

  

  Business Response

  Date: 21/09/2025

  Dear ****,

  We acknowledge your frustration with the extended timeline since your July 28th order and understand your concerns about the delivery attempts and subsequent delays.
  We can confirm that your parcel is being returned to the vendor as of September 17th. This will allow you to work directly with the original seller regarding refund options for your purchase.
  We recognize that the extended timeframe and communication gaps you experienced were unacceptable, and we apologize for the inconvenience this has caused.
  Once the vendor receives the returned package, you should be able to proceed with refund arrangements through them directly.
  Sincerely,

  UniUni 

  Customer Answer

  Date: 22/09/2025

   
  Complaint: 23859593
  
  I am rejecting this response as the only thing I would have accepted was an actual delivery. I do not agree that is will be easier to retrieve the items I bought now that you are returning them to seller. If they were truly at the warehouse like stated, it would have been easier to deliver the parcel rather than return it. I will not be repurchasing these items or purchasing any further items from any seller if the shipping goes through UniUni because I know they will not be delivered. If sellers truly value getting their items delivered to their customers, they would not use ********************.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package delivered to me that is NOT my package. It was delivered to the wrong address. The street isn't even the same as my ********* now I am in possession of a package that is NOT mine. I can't reach the company. I've filled out a support ticket and tried calling, but to no avail. I've sent a couple follow up emails to figure out how to rectify the situation, but have gotten no response. I've tried to find the sender information to contact them, but there is only an address of a warehouse listed.I am not looking for any kind of compensation, I just want to get the package to the correct person.

  

  Business Response

  Date: 19/09/2025

  Good day,

  Thank you for bringing this to our attention. We understand your concern and appreciate your efforts to ensure the package reaches its rightful recipient.
  In this case, the best course of action is to mark the parcel as Return to Sender (RTS) and hand it to ***** This will ensure the item is returned to UniUni through the appropriate process. Unfortunately, we are not able to coordinate a direct pickup for misdelivered parcels.
  If you are unable or unwilling to return the parcel to ****, you may choose to dispose of it. Please note that the intended customer has already been contacted regarding their delivery, so no further action is required on your part.
  We truly appreciate your understanding and willingness to help.
  Best regards,
  UniUni