Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromMike K

  Date: 10/10/2025

  1 star
  Similar feedback as others. They supposedly attempted delivery twice (to a *** store that was open). Waiting 30 minutes on hold they were having suppose to deliver to home address and drop off... Was returned to the sender but couldnt examplain why they couldnt deliver. **** organization.

• Review fromDana F

  Date: 10/10/2025

  1 star
  I ordered an item from AliExpress. The fact that the item happened to be relatively expensive, only adds to the issue. The seller chose to use UniUni Shipping for "the final mile" of delivery. This company is awful, amateurish and really just doesn't give a s*** My package was marked as "delivered" and indeed it was, however it was "delivered" to the wrong address. I have submitted photos of my front door as compared to the proof of delivery photo. Photos of the door at my address do not come close to matching the door in the delivery photo. My front door is orange with windows. In the delivery photo the door is white, no windows, facing a different direction and older. Plus the house isn't the same color as mine. So far my claim has been denied because the package was marked "delivered". This is pure fraud.

• Review fromHans L

  Date: 10/10/2025

  1 star
  Was worried about this company after getting shipped an item using them and looking them up on reddit to see other's past experiences with ******** an email that they tried to deliver my package at 930pm and failed to because of no apartment unit listed... I live in a house and was also home and awake at the time reported.Their drivers often just don't deliver things apparently.

• Review fromBill C

  Date: 09/10/2025

  1 star
  Are they still in business? I have a parcel that arrived at their warehouse on Sep 11th but still not delivered today, even though I scheduled a second delivery which was confirmed.I tried to create another ticket on their website, but got a "failed to create ticket" message.I tried to call them at 16:00 PDT time and the robot said the call center is closed, but it's not past 9:00 PM EST yet.What's going on with them?

• Review fromNicolas P

  Date: 09/10/2025

  1 star
  I wish I could leave zero stars, I provided my unit number after the first failed attempt which was prompted by the unit number not being available to the delivery driver. That's my fault. But every other supposed attempt they made. Over the course of two other attempts, they never made a phone call, sent a message, or sent an email nothing. Just an update, when you search the tracking number, they've sent it back to their warehouse multiple times. It's been a week, and at this point, they're telling me that we're in second delivery mode and that I can anticipate up to 10 days before seeing my package. This company is a joke; they made me wait almost 3 weeks to get a package that, by the way, ships from the city I live in. All things said, I'm not sure how this business is around besides the failure of Canada Post to adapt with the times. It's despicable to think that these companies can be run autonomously using technology, which is supposed to streamline business but actually places the entire **** on the consumer. What's the point of calling it a delivery service, If I have to work harder than any of your drivers, have ever worked to deliver this parcel. Egregious, disgusting, and futile dealing with these tech-first, humans-last companies. Kindly, go *** yourself.

• Review fromPaige T

  Date: 09/10/2025

  1 star
  Doesnt respond to emails, if you call one person will tell you one thing about the status of your email but if you speak to someone else theyll tell you the exact opposite. Parcels tracking hasnt been updated in 3 days and it was supposed to be delivered 2 days ago. Opened a ticket and received an email that they would investigate if there was no movement for three days but once I told them it had in fact been three days, no one reached back out to me. Companies should quite literally use any other service BUT UniUni. Trash.

• Review fromMichelle M

  Date: 08/10/2025

  1 star
  Worst delivery experience ever. I never received my package. I was notified by email that package was scheduled for delivery, but it never arrived on the expected delivery date. I then got notice that the delivery was missed and another attempt would be made next day - still never arrived & this time email said wrong address (despite address being correct & in my past 18-year experience ordering from the same company I never had a problem when they used **** or ******* I submitted a request to get reschedule delivery, but they immediately sent me an email closing my ticket. I hope to never have another package assigned to this delivery service! I cancelled my order when the company I ordered from could not correct the delivery problem & only offered for me to submit a new order.

• Review fromAllie C

  Date: 08/10/2025

  1 star
  The driver took a photo of my apartment building, walked 4 buildings down, took a photo of the package in his hand, then of an apartment door that wasn't mine, set the package down, picked it up, and walked away. I only know all of this because he was caught on camera as he did it! I have video footage of the whole thing. I called uniuni to file a complaint and they never sent me the email with the ticket number so I filed a complaint about that as well as about the driver using their online form. I got the emails but they didn't even have a ticket number on them.

• Review fromTammy W

  Date: 05/10/2025

  1 star
  The delivery drivers throw fragile packages, which sometimes damages the items. I do not recommend using this delivery service provider!

• Review fromMakayla S

  Date: 05/10/2025

  1 star
  Ordered a package and they said that it was the wrong address and would not let me reschedule a time for a new delivery. Even went as far as to send me and email asking for my address and then immediately sent another email saying they threw out my ticket! If you end up using this company I wouldnt!!