Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 744 Customer Reviews
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Review fromGianna H
Date: 18/09/2025
1 starI have had multiple packages deliver to me with uniuni, and they consistently leave my packages at the wrong address even when i make MULTIPLE efforts to contact their team and make a ticket. They never respond, never bother fixing any issues, and the one time it was delivered correctly i had a driver call my cell and could not even speak english to properly communicate or understand anything i was saying. I had to text him my address when this is an issue that could been solved quickly. Their phone number for contact also does not work at all, *** tried texting and calling it. Just terrible service.
uniuni
Date: 21/09/2025
Dear Gianna,
We acknowledge your frustration with the repeated delivery location issues you have experienced and understand your concerns regarding our response to your support tickets.
Your ticket is currently being actively worked on by one of our agents who has already responded and will be assisting in getting your delivery issues resolved.
We recognize that the communication challenges and delivery accuracy problems you've encountered have not met acceptable service standards.
Our agent will work with you directly to address these ongoing delivery concerns.
Sincerely,UniUni
Review fromSarah B
Date: 18/09/2025
5 starsI had one order get separated into 6 packages, some drivers found it hard to find my house as there's a garage behind it that can make it a tad weird to figure out where to bring the parcel to. most were able to bring it to the right door no problem and scheduling the redelivery attempts was super easy through their ticket support system. I did end up having to call in for one package, it was a **************************************************************************************************** without complication. I have really enjoyed UniUni's customer experience so far, their customer support team and drivers are kind people. Thank you!!uniuni
Date: 21/09/2025
Dear *****,
Thank you for taking the time to share your positive experience with UniUni. We truly appreciate your feedback regarding our drivers and customer support team.
We're pleased to hear that most of our drivers were able to successfully navigate the unique layout of your property and that our ticket support system made rescheduling redelivery attempts straightforward for you.
We're especially grateful for your patience during the 32-minute wait time for phone support and are delighted that our customer service team was able to provide you with the kind and understanding assistance you needed.
Your recognition of our drivers and support staff means a great deal to us, and we'll be sure to share your positive feedback with our teams.
Thank you for choosing UniUni, and we look forward to continuing to serve you.
Sincerely,UniUni
Review fromMarita H
Date: 15/09/2025
1 starI would give 0 stars if I could. This company is clearly shady and the people working for them. They are clearly stealing people packages. They send a picture of a house with a completely different address and the driver takes a picture of the package in they car not on no porch. The drivers and company are stealing our stuff. I had been waiting for about a week to get my stuff or refund. This company is a scam and needs to be shut down. Immediately. I'm so mad.Review fromNicole N
Date: 14/09/2025
1 starWould leave zero stars if I could. I had 2 packages dumped on the side of the road, miles away from my house. UniUni did not refund for a missing package, and the vendor rejected my request even with email evidence. I have 2 more packaged with them and the company lied and said they were undeliverable that I wasnt home. They never even drove to my home, they just dont pay their drivers enough to get them to deliver to my rural location. So, I called the company and arranged a delivery. Got email confirmation that they would be delivered in 10 days. 12 days later, NOTHING. How is this not theft?Review fromJohn D
Date: 10/09/2025
1 starThey delivered my package to the wrong house. Their confirmation came with picture of the wrong house and address. I contacted them and was told Id hear back in 24hours with a resolution. It has been over a week and they have not return any emails or phone calls. The company does not seem to know how to deliver packages. Had to contact the seller who offer to ship through a different carrier and has also mention theyve received several complaint about UniUni mid delivering their packages. If its something you need do not use them as a service.Review fromMike B
Date: 09/09/2025
1 starThey delivered my package to a gas station 10 miles from my house in different town. They said the drive took package with him. I opened a case then they closed case and never delivered to correct address. **** shows they delivered it so they wont refund my money. Want a jokeReview fromGrant J
Date: 09/09/2025
1 starAbsolutely TERRIBLE company. I have tried to reach them for the past week about a failed delivery attempt and I think they mightve stolen my package. ****************Review fromHolly T
Date: 05/09/2025
1 starDelivered my package to the wrong address several miles from my house, the house numbers weren't even close to mine. Now the replacement package has been out for delivery since early this morning, having my doubts I will ever get it.uniuni
Date: 08/09/2025
Hello *****,
Were very sorry to hear about the trouble youve had with your deliveries. That experience is understandably frustrating, and we want to make sure its properly resolved.
At the moment, were unable to locate your information in our system. To assist you directly, please submit a support ticket through ******************************************************************** using the same email address you used to write this review. Once submitted, our agents will be able to pull up your case and work with you to ensure your package reaches you.
We truly appreciate your patience and the chance to make this right. Our team is here to help.
Thank you,
UniUniReview fromJosh B
Date: 05/09/2025
1 starWhen trying to track down my miss9ng package. They went me a picture of the package being delivered. But it wasn't in my mail box like they said or even on my door step. Its on the grass across the walkway from my house.uniuni
Date: 08/09/2025
Dear ****,
Hello,
We understand your concern and genuinely appreciate you bringing this to our attention. Weve located your support ticket and provided a resolution, allowing our team to assist you directly. Please refer to your ticket reply for the next steps.
Thank you for giving us the opportunity to support you,
UniUniReview fromDarren g
Date: 05/09/2025
1 starAfter sending many emails and two phone calls to customer support to tell them my address and building number they said the delivery driver still cant find the address... no other delivery company has this issue. when I see ******* is assigned to deliver my package I know there will be an issue and i probably wont get my package.uniuni
Date: 08/09/2025
Dear ******,
Thank you for sharing your experience with us. We reviewed this case and found that the issue was related to the formatting of the address in our system, which required an adjustment. Were pleased to see that since this review was posted, your parcel has been successfully delivered.
We appreciate your patience and the opportunity to serve you.
Thank you,
UniUni
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