Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromEmmalen G

  Date: 06/11/2025

  1 star
  They left my package to get stolen, gave me no way to alter the driver of exact delivery locations, took almost a week to get back to me when I complained, and the email I received when they did get back to me seemed as though they did not take responsibility for leaving my package in an unsafe area of my building after the driver had to walk past the "Please deliver packages to the package room" sign to get to their delivery location. How this company has only one alter and an A+ rating is absolutely baffling to me

• Review fromChris O

  Date: 06/11/2025

  1 star
  Worst company I have ever dealt with. They keep closing my ticket and asking for me to rate there service which I gave them a one after they closed my ticket three times with out receiving my package. I called them and was told they were going to deliver it in ten days they once they found a carrier to deliver it. I have emailed them back three times with a one rating each time they close my ticket with a response it will be another ten days this has been going one ten days now. I finally told them to return my package so I could get a refund. There response was it will be here in ten days same response from when I called them

• Review fromWILLIAM H

  Date: 05/11/2025

  1 star
  I'm not sure how this company gets an A+ rating, this is absolutely the worst delivery service I have ever see in my entire life. They leave packages on the sidewalk outside of commercial buildings by stairway exits where 100's of people walk by and enjoy the free gifts. I have emailed them on 4 different occasions for this issue. All of the other delivery companies deliver to the Lobby that is open 24/7 with a reception desk. 5 packages stolen on different occasions, 5 refunds from sellers. UniUni support is a joke, they make a ticket show you the picture and say it was delivered and close the file... LOL, the picture even shows it ***** on the sidewalk by and exit door...

• Review fromLogan H

  Date: 04/11/2025

  1 star
  Why is this stupid company still in business, they keep delivering my package to the wrong address and running off with the package.
  

  uniuni

  Date: 06/11/2025

  Dear *****

  We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how upsetting it is when a delivery does not arrive as expected, and we truly regret that your experience with UniUni has not met your expectations.
  Please be assured that we take these matters very seriously. We are currently reviewing your delivery details to determine what went wrong and to ensure that this issue is addressed promptly. If your package was misdelivered, we will work with the driver and our operations team to locate it or provide the appropriate next steps.
  To assist us in resolving this as quickly as possible, please contact us directly at ********************************************************************* or call:

  ******************** in ******:
  For Pacific and Mountain time zones, please use:
  **************
  For Central, Eastern, and Atlantic time zones, please use:
  **************
  ******************** in the *************:
  For Pacific and Mountain time zones, please use:
  **************
  For Central and Eastern time zones, please use:
  ************** with your tracking number and delivery address. This will allow us to investigate and take corrective action immediately.

  Once again, we apologize for the inconvenience and appreciate you bringing this to our attention. We are committed to improving your delivery experience and ensuring this does not happen again.

  Kind regards,
  VIP ******************start="1321" data-end="1324">UniUni Support Team

• Review fromGary S

  Date: 04/11/2025

  1 star
  I wouldn't let UniUni put air in my bicycle tire. If I could give them negative stars they would be counting them for weeks. The most inept, incompetent rank amateurs I've ever encountered in my lifetime. I am amazed that they are still in business in any capacity.
  

  uniuni

  Date: 06/11/2025

  Dear ****,
  We sincerely apologize for the negative experience youve had and truly regret that our service did not meet your expectations. We understand how frustrating this must have been and appreciate you taking the time to share your feedback.
  At UniUni, we strive to provide reliable and professional service, and we take customer concerns very seriously. Your comments have been shared with our management team for internal review to ensure we identify areas for improvement.
  Thank you again for bringing this to our attention, and we apologize for any inconvenience caused.
  Kind regards,
  *****
  VIP ******************start="1123" data-end="1126">UniUni Support Team

• Review fromCheryl

  Date: 03/11/2025

  1 star
  Worst service I have ever encountered in my entire life!!! It's not a delivery service because they DO NOT deliver!! Absolutely disgusting! I placed an order through ****** in September. After tracking my parcel, finally got an update. Here is a cut and paste posted below. Can someone please explain how it can be assigned to a driver, out for delivery, then failed delivery, returned to warehouse all in 14 seconds. Apparently Uniuni drivers can teleport! Insane. Their website is pathetic. Their "submit a ticket" doesn't work. Every time I fill in their form and press submit...it says, "Unable to submit ticket - please try again later." Ugh. Call them and you get no where. Latest email they sent was that my address is out of their delivery area. Wow. I received two deliveries from them this past year but apparently now I'm outside their area. Wow - help me make sense of this. It is so frustrating. I've offered to drive to their warehouse to pick up my parcel. They won't allow that. I am beginning to think their drivers may be stealing packages. That's the only thing that makes sense. Uniuni would have received payment from the seller when the parcel was shipped but they won't deliver to the customer. So, essentially, ********************** is stealing money from shippers. ****************. Avoid them at all costs.10:20:41 Parcel returned to warehouse.2025-10-09 ********** ** 10:20:34 Failed delivery attempt, returning to the warehouse (Wrong Address).2025-10-09 ********** ** 10:20:27 Out for delivery.2025-10-09 ********** ** 10:20:27 Your parcel has been assigned to a delivery driver.2025-10-09 **********
  

  uniuni

  Date: 05/11/2025

  Dear ******,
  I truly understand how frustrating this experience has been for you, and I sincerely apologize for the inconvenience and confusion caused by the recent tracking updates and communication difficulties. This is certainly not the level of service UniUni strives to provide.
  Please rest assured that your package has not been lost or stolen it is still in transit and scheduled for delivery. The tracking activity showing multiple status changes within seconds was the result of a system or routing update, not the actual movement of the parcel. We recognize how misleading that can appear and apologize for the confusion it caused.
  We are currently working with our operations team to address the delay and ensure your delivery is completed as soon as possible. While we understand your frustration, we appreciate your patience as we resolve this matter.
  Thank you again for bringing your concerns to our attention. We value your feedback and are actively reviewing this situation to prevent similar issues in the future.
  Kind regards,
  UniUni Support Team

  Cheryl

  Date: 08/11/2025

  Uniuni is a joke. I just tracked the package again and see an update on 2025-11-05 ********** 16:21:06 A delivery was attempted. Another attempt will be made within the next ***** hours. Another lie. There was NO delivery even attempted. I was home and my husband was home. No one attempted a delivery. Plus look at the timestamp. 4:21pm. I live a hour away from *******. Uniuni is heading out to make a delivery an hour away at 4:21pm.? I doubt it. There is so much dishonesty with this company.

• Review fromDerek K

  Date: 02/11/2025

  1 star
  They've had my package for 14 days with zero attempts to deliver. I've made numerous enquiries, by email, chat bot, and phone, and still haven't received an answer as to where my package is. Brutal, pathetic, non-existent customer service.
  

  uniuni

  Date: 06/11/2025

  Dear *****,

  We sincerely apologize for the delay and the lack of communication youve experienced. We completely understand how frustrating it is to wait for a delivery without receiving clear updates, and we truly regret that our service did not meet your expectations in this instance.
  Please rest assured that we take this matter very seriously. Delays of this nature are not typical of our service, and we are actively reviewing your case to determine what caused the extended transit time and communication gap.
  To assist us in resolving this promptly, we kindly ask that you provide your tracking number and delivery address by contacting us directly at ***********************************************. This will allow our team to investigate and provide you with an accurate update as soon as possible.
  Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to make this right.
  Kind regards,
  UniUni Support Team

• Review fromJamie P

  Date: 30/10/2025

  1 star
  Absolute worse. They leave my clearly marked driveway and joy ride through my yard like they own the place. First delivery guy parked on top of my septic tank (speaks no English), second guy attempted to leave my driveway and joy ride through my front yard and I hollered at him and he stopped (he didnt speak English either). They show up in personal unmarked vehicles like they own the place.

• Review fromTJ M

  Date: 30/10/2025

  1 star
  Absolute worst service! I would leave a 0 star if I could!I work at a college where the street number is 1001. We have had packages delivered to home addresses around us. When they do manage to find us -THE ONLY COLLEGE IN TOWN - they will not go in but just drop at random buildings, front, back, side. Never the same building. Unreliable, not local, and never caring.

• Review fromRachel G

  Date: 30/10/2025

  1 star
  They consistently deliver my packages to the wrong address. They do not answer their phone. The automated tickets their AI chatbots generate are never responded to. Their website will not accept my complaint submissions.
  

  uniuni

  Date: 06/11/2025

  Dear ******,

  We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how upsetting it is when deliveries do not arrive as expected and communication feels unresponsive.
  Weve reviewed your case and have already responded to ticket #*******, confirming that the issue is in processed. The credit may take up to 7 business days for it to be fully applied. Once that timeframe has passed, we kindly ask that you contact the seller directly to arrange your refund or replacement, as they will receive the credit from our system.
  We truly regret the difficulties youve experienced and appreciate your patience and understanding as we work to ensure better communication and service going forward.
  Kind regards,
  UniUni Support Team