Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromTerri S

  Date: 29/08/2025

  1 star
  My experience with UniUni was extremely disappointing and dishonest. A driver came to my home with a package that I refused at the door. The driver knew I was refusing it and even marked the box, but later reported it as delivered. To make matters worse, the delivery photo posted wasnt even at my addressit was at someone elses home, pretending the package had been delivered to **** tried calling UniUni multiple timesno answer. I submitted a ticketno response. I have security cameras all around my property that clearly show I never accepted the package. The driver never returned it to the sender, which makes it clear to me that the package was stolen.This company not only ignores customers, but also engages in shady and untrustworthy practices. Beware: do not rely on UniUni for your deliveries.

• Review fromShelisha D

  Date: 28/08/2025

  1 star
  Mind you my address is correct in the system, their driver was to lazy to get out the car to look for the front door which some townhomes doors faced inside and some the road. Uniuni doesnt care about making things right with their customers, I didnt choose to ********************** unfortunately ******** used them, they returned my packages to ***** in a day, I live in ************* and 1. You have to request a redelivery, 2. Its going to take 10 days to get my packages that took them 1 day to return. They ****, they dont return calls, they lie and most awful thing they STEAL packages. DO NOT USE!!!!! I had to give 1 star to leave a review, they delivered once before to the wrong address, had to walk passed my door to deliver to wrong address.

• Review fromcindy D

  Date: 22/08/2025

  1 star
  They deserve a big fat zero. They are as bad as ontrac. Someone listen to us. This is not a good thing.
  

  uniuni

  Date: 24/08/2025

  Dear *****,

  Were very sorry to hear about your experience. We take feedback like this seriously and would greatly appreciate the opportunity to assist you directly. Please get in touch with us through our support portal at ******************************************************************** to submit a ticket, and a member of our team will follow up with you.

  Sincerely,
  UniUni

• Review fromC. R.

  Date: 21/08/2025

  1 star
  Have lost several of my packages. **************** team is non-existent and unresponsive. Weeks of waiting for email responses from team members that claim they will respond in 24 hours. By that point my packages are long gone and most likely stolen, never to be seen again. My home address listed on packages is incorrect so they either didn't arrive at all to any location or they are mis-delivered to unknown residences. No attempt at all from the company to look for missing items, speak to the driver who delivered or to make it right for the customer in general at all.
  

  uniuni

  Date: 24/08/2025

  Dear *******,

  Were sorry for the frustration youve experienced. Our review shows your May ticket was answered the same day, and your August inquiries were merged and resolved on Aug 21. One delay did occur when a ticket was placed into pending, and weve already corrected that with the agent.
  We want to help if there are still packages outstanding. Please reach us at ******************************************************************** so we can review the latest tracking and get this resolved for you.
  Sincerely,
  UniUni 

  C. R.

  Date: 27/08/2025

  I reached out to your support team several times concerning the August order in particular. I had to confirm and re-confirm that you had even received my emails because I received no response other than "we will respond to you in 24 hours." I have email trails of all these correspondences so please dont event act like you are trying to resolve this issue at all. I never heard from anyone again after that and my package is long gone. The customer service emails are performative at best, you are not even trying to find out what happened.

• Review fromBen M

  Date: 19/08/2025

  1 star
  On video, delivery driver tossed package onto front porch from a distance of about 12 ft. Thankfully package was not damaged. Filed complaint with delivery service and uploaded video, no response.The very next day another delivery person delivered a package destined for 204 **** to 504 ****. They even took a photo that would show the front door with the incorrect address.

• Review fromDaria A

  Date: 19/08/2025

  1 star
  The drivers and company are liars! They marked my package undeliverable but wouldn't tell me why. My address is correct and I was home all day and my cameras (i have 4) do not show anyone attempting delivery. Hold times on the phone kept going up not down and then they disconnected me after being on hold for 43 min. Their email customer service **** are useless and refuse to help. I complained to the company I bought the products from and waiting for a response.

• Review fromSusan Harrington

  Date: 18/08/2025

  1 star
  F solute to deliver my items. I even provided a map and directions with a picture of my house. Still my packages went to the wrong location. Find out who they ship with before you place an order as you may not get it.
  

  uniuni

  Date: 19/08/2025

  Dear *****,

  We reviewed your case and can confirm that you submitted a support ticket. Our team responded to your inquiry, but you did not advise us that your parcel had not been received. At that point, the ticket was considered resolved.
  If you are still experiencing an issue, please reply directly to the support email so we can reopen your case and ensure it is addressed.
  Sincerely,
  UniUni

  Susan Harrington

  Date: 23/08/2025

  If you review my 4 cases I filed for 4 separate deliveries that I NEVER received. In you last email to me you admitted that my item was not delivered to me. It was how I received my refund from the seller. I did not leave this review based on a single incident but rather several.

• Review fromJessica T

  Date: 18/08/2025

  1 star
  Why is this company not shut down yet? There are years worth of complaints on them. I just recently had a package come up missing -- "delivered" to the wrong address. UniUni should be banned.
  

  uniuni

  Date: 19/08/2025

  Dear *******,

  We understand how frustrating this experience must be, and we sincerely apologize for the inconvenience. After reviewing your case, we also confirmed that your parcel was delivered to the wrong address.
  Our team is already working on a resolution through your support ticket, and you will receive an update within 24 hours. We are committed to making this right as quickly as possible.
  Sincerely,
  UniUni

• Review fromPaula G

  Date: 15/08/2025

  1 star
  Ok, 2nd delivery this week from Uniuni that never made it to MY front door. They rely solely on a street name in whatever city they deliver to, paying no attention to the zip codes ON THE PACKAGE. There could be TWO MAIN STREETS within a city, but 2 different zip codes, opposite ends of the same city. Guess someone is going to get screwed out of a package. And they don't care if you get your package or not. It's a fly-by-night company with no right to be in the delivery business. My package from 2 days ago, the homeowner stopped the driver from delivery, told driver to check the zip code on the package, he did..and the driver yelled "that's 10 miles from here!!".. you can guess I never got the package. Learned my lesson...now have different delivery address, that I KNOW will get to ***** advice to everyone...check the street name where you live, double check there isn't that same street NAME within your city, but with a different zip code.

• Review fromGregory H

  Date: 15/08/2025

  1 star
  ******* is so bad. I ordered a bike parts. Said delivery take 17 days. When it finally said it out for delivery. Never came. I got a message said business is closed. Day 2. Same thing happened. I tried to reach out to them. Never responded back.