Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromKev L

  Date: 01/12/2025

  1 star
  1 hour wait time every single time I call to get a hold of someone, dont bother with online response as it doesnt answer anything and they trust a low grade AI system to resolve a problem. Due to there lack of response delayed timing and mishandling of my package that clearly was not my house address I can no longer receive a refund. This is a horrible example of a business this should fall on there insurer to provide a new product or money back. DO NOT USE THEM
  

  uniuni

  Date: 04/12/2025

  Hello,
  Thank you for taking the time to share your experience. We sincerely apologize for the long wait times, the frustration caused by the delivery issue, and the inconvenience this has caused. We understand how important timely and clear support is, and we regret that this was not your experience.
  Please be assured that we are taking your concerns seriously. We have escalated your case, and a manager will be reaching out to you directly to review the situation and work toward a resolution. Our goal is to ensure you receive the support and assistance you deserve.
  Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns.
  Warm regards,
  Customer ****************start="805" data-end="808"> UniUni

• Review fromB. R.

  Date: 01/12/2025

  1 star
  I've ordered tons of orders from Temu and not once in 3 years have I have any delivery issues. This week I had two deliveries, one from Temu and one from **************. Both are being delivered by *******. One has been out for delivery for 3 days, the other for 4 days. I have contacted them daily and they tell me to wait for 48 hours which has long past.I called them today *** was in queue for 1 hour and a half. Finally a customer service *** answered and told me they would look into it and he'd send me an email to confirm. No email and no update. I find it very odd that two parcels from two different company both are late. I think this is theft or gross incompetance. I find it disgusting that this company lets their driver's steal or lose peoples mail. And at Christmas time? Thanks alot.
  

  uniuni

  Date: 04/12/2025

  Hello,
  Thank you for taking the time to share your concerns. We sincerely apologize for the frustration caused by the delivery delays and the difficulty you experienced in reaching our support team. We understand how stressful this situation can be, especially during the holiday season, and we regret that this was your experience.
  After reviewing your shipments, we can confirm that both packages were successfully delivered on December 3rd. The delays were unexpected, and we recognize how concerning it must have felt to see both parcels held up for several days. We want to assure you that we take concerns about lost or mishandled packages very seriously. In this case, the issue was due to a delay, not loss or theft, and your items have now been delivered.
  We appreciate your patience throughout this process and understand the inconvenience the delay may have caused. If you have any additional questions or require further assistance, please feel free to reach outwe are here to help.
  Warm regards,
  Customer ****************start="1194" data-end="1197"> UniUni

• Review fromJustin B

  Date: 30/11/2025

  1 star
  In August my child ordered a toy from ****. **** refused to help. The item cost over 116$ and still this company stole from a child. ****** reddit even talks about this company theft and stealing from 100s of people theres so so much proof of this company stealing people
  

  uniuni

  Date: 04/12/2025

  Hello,
  Thank you for bringing this matter to our attention. We sincerely apologize for the distress and frustration this situation has caused, especially given that this order was for your child. We take concerns regarding lost or delayed packages very seriously and want to assure you that your experience does not reflect the standards we strive to uphold.
  We are taking immediate action to resolve this issue and are arranging for the delivery to be completed as quickly as possible. Our team is monitoring the shipment closely to ensure it reaches you without further delay.
  We truly regret the inconvenience and worry this situation has caused and appreciate your patience as we work to make this right.
  Warm regards,
  Customer ****************start="830" data-end="833"> UniUni

• Review fromMaria(Ria) C

  Date: 30/11/2025

  1 star
  Still havent received my order, I ordered and it was supposed to be delivered in 3 days which would have been the 19th of November, it went from ** to **,bypassed NC where it will be delivered, where its been sitting since the 23rd awaiting transit. When I check the tracking it says they are trying to get my package to me.
  

  uniuni

  Date: 04/12/2025

  Hello,
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and the frustration this has caused. We understand how inconvenient this situation must be and want to help resolve it as quickly as possible.
  To assist you properly, we kindly ask that you open a support ticket and provide your tracking number. This will allow our team to review the shipment details, investigate the delay, and take the necessary steps to get your package delivered to you.
  We appreciate your patience and the opportunity to assist you.
  Warm regards,
  Customer ****************start="671" data-end="674"> UniUni

• Review fromMarilyn M

  Date: 29/11/2025

  1 star
  Terrible, terrible! First time they "delivered" a package it was tossed onto my back deck and I discovered it by accident. Second time (yesterday) I got a parcel delivered e-mail. Photo showed it on the grass in my backyard! Totally inaccessible as I have mobility issues. Again they stood at back fence and lobbed. When I tried to deal with them they said delivery was complete as shown in photo and then asked me where I expected it to be delivered. Didn't seem to feel I was reasonable when I suggested the front door. Wish there was a minus star choice. It is difficult when you rely on on-line shopping but have no control over delivery service
  

  uniuni

  Date: 04/12/2025

  Hello,
  Thank you for bringing this matter to our attention. We sincerely apologize for the way your recent deliveries were handled and for the frustration this has caused, especially given your mobility challenges. This is not the standard of service we strive to provide, and we understand how concerning and inconvenient these delivery practices must have been.
  Please be assured that we are taking your feedback seriously and are actively working to improve our delivery processes. Our goal is to ensure packages are delivered safely, securely, and in a way that meets the needs of all our customers.
  We appreciate your patience and the opportunity to make this right.
  Warm regards,
  Customer ****************start="807" data-end="810"> UniUni

• Review fromAndelucia B

  Date: 29/11/2025

  1 star
  I really wish that when I leave a complaint about my package that has been "out for delivery" for 7-8 days, the response wouldn't just be that "We're sorry for the delay" and "We cannot provide a definitive delivery time at this moment". This is money I have spent to order something, and being told to contact the seller, when the seller has nothing to do with the shipping, and to contact the local carrier, when there is not only no number available for the specific warehouses, but you are the local last-mile carrier, is absolutely upsetting and unacceptable. Closing my tickets when I am not given a definitive answer, or when I have not received an answer AT ALL, is also pretty rank, because it comes off as uncaring, even if that is not the service representative's intention. Please do better. Stop giving lackluster run-around messages and actually do something about people's missing packages. It is YOUR warehouses, YOU have access to the carriers, not I. Do not display "Out for delivery" if the package is not actively out on the road. That is misleading information. I shouldn't have to request refunds for packages that I need within a certain time, especially if there were limited numbers of the purchase in the first place. Not to mention, in some circumstances you can't even do so because it is so far out of the seller's jurisdiction that you aren't even granted one.
  

  uniuni

  Date: 01/12/2025

  Good day,

  Thank you for sharing your concerns. We understand how frustrating it is to see a package marked Out for Delivery for several days without clear updates, and we sincerely apologize for the inconvenience this has caused.
  Your feedback about unclear communication and tickets being closed prematurely is valid. We are reviewing this internally to ensure you receive complete and accurate updates moving forward.
  The extended Out for Delivery status can occur when a parcel is delayed at a local depot, but the tracking should reflect its true location. We are addressing this with our operations team to improve tracking accuracy and avoid misleading information.
  We have reopened your case and are actively investigating with the local depot to determine the packages exact location. You will receive a direct update as soon as more information is available. You do not need to contact the seller.
  Thank you for your patience, and we appreciate you bringing this to our attention.
  Sincerely,
  UniUni Customer Support

• Review fromMorgan S

  Date: 29/11/2025

  1 star
  Delivery driver said they "tried" to deliver my package . I was home all day and they did not. Created 2 support tickets and no one seems to care that my package has not been delivered. They also seem to not care that their drivers lie about trying to deliver something . These are christmas presents and now i have to cancel these orders and get a refund, and try to come up with other gifts before christmas. If you buy something online I would suggest doing your research to be sure the company/person is NOT using uni. save yourself the trouble and headache
  

  uniuni

  Date: 01/12/2025

  Good day,

  Thank you for sharing your concerns. We understand how frustrating it is to be told a delivery attempt was made when you were home, especially with holiday gifts involved. We sincerely apologize for the inconvenience.
  Please note that your package is currently out for delivery, and our local operations team is reviewing the reported missed attempt. Please be aware that factors such as weather, traffic, or other unforeseen circumstances can sometimes cause delays, though this does not excuse inaccurate delivery information. We take this seriously and are addressing it with the drivers team.
  We also regret that your earlier support tickets did not receive the timely assistance you expected. We are following up internally to ensure better communication moving forward.
  Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this.
  Sincerely,
  UniUni Customer Support

• Review fromLisa V

  Date: 28/11/2025

  1 star
  Zero stars. Received an email saying sorry we missed you. Total lie, I have been home all day, I have security cameras, there was NO ATTEMPTED DELIVERY. Called customer service right away. Was on hold for 50 minutes in the middle of the afternoon and right at the *********************************** to call back during business hours and call is disconnected. Horrible service.

• Review fromC. S.

  Date: 28/11/2025

  1 star
  Said delivery was attempted and address is undeliverable. I was loading my vehicle for Thanksgiving and outside. ZERO attempt to deliver was made. The company I ordered from is in **** and uses this shipping company so I didnt have a choice. **************** for ********************** said its already headed back to the warehouse and will attempt a second delivery once it comes back. Tracking says it arrived in *********** today at 09:56am and delivery attempt in ************, ** (3 hours away) was made at 10:12am stating my address is undeliverable. Ive contacted the company and waiting for their reply when they have customer service on Monday
  

  uniuni

  Date: 01/12/2025

  Good day,

  Thank you for bringing this to our attention. We understand how frustrating it is to receive an attempted delivery notice when you were home, and we apologize for the inconvenience.
  The first attempt was marked as undeliverable, but we recognize this does not reflect your experience. The parcel is being returned to the local facility, and a second delivery attempt has already been scheduled. We have also updated the delivery instructions to help prevent any further issues.
  We are reviewing the tracking discrepancies with our operations team to ensure greater accuracy going forward.
  Thank you for your patience as we work to resolve this.
  Sincerely,
  UniUni Customer Support

  C. S.

  Date: 03/12/2025

  A second delivery attempt has NOT been scheduled. I tried and have not received and confirmation of a second delivery scheduled. Ive sent an email and Ive called the phone number and the tracking number only shows that it was returned to the warehouse even though it never left ********* and I am not in LA county. I had to reach out to the company. I purchased a product from for them to resend my order with a different shipping company only to inform me that theyve had many issues with UniUni and will note my account to not use ******************** for delivery.

• Review fromQueen E

  Date: 27/11/2025

  1 star
  SCAM!!! driver took pictures of my "delivered" package but stole the package once pictures were sent. This was my first time ordering from TikTok shop and my first time hearing of uniuni. There is no customer service. Cannot dispute with **********************. Have to dispute with my bank. Never again.
  

  uniuni

  Date: 01/12/2025

  Good day 

  Thank you for sharing your experience. We understand how upsetting it is to receive a delivery marked as complete when you did not receive your package, and we sincerely apologize for the frustration this has caused.
  To assist you as quickly as possible, please open a support ticket with your tracking number so our team can investigate the issue and work toward a resolution. We take concerns like this very seriously and are committed to helping ensure your package is accounted for.
  We appreciate your patience and the opportunity to address this matter.
  Sincerely,
  UniUni Customer Support

  Queen E

  Date: 02/12/2025

  Tracking number for package that was never received: UUS5BR**SSN**518