Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromCheryl T

  Date: 03/11/2025

  1 star
  Worst service I have ever encountered in my entire life!!! It's not a delivery service because they DO NOT deliver!! Absolutely disgusting! I placed an order through ****** in September. After tracking my parcel, finally got an update. Here is a cut and paste posted below. Can someone please explain how it can be assigned to a driver, out for delivery, then failed delivery, returned to warehouse all in 14 seconds. Apparently Uniuni drivers can teleport! Insane. Their website is pathetic. Their "submit a ticket" doesn't work. Every time I fill in their form and press submit...it says, "Unable to submit ticket - please try again later." Ugh. Call them and you get no where. Latest email they sent was that my address is out of their delivery area. Wow. I received two deliveries from them this past year but apparently now I'm outside their area. Wow - help me make sense of this. It is so frustrating. I've offered to drive to their warehouse to pick up my parcel. They won't allow that. I am beginning to think their drivers may be stealing packages. That's the only thing that makes sense. Uniuni would have received payment from the seller when the parcel was shipped but they won't deliver to the customer. So, essentially, ********************** is stealing money from shippers. ****************. Avoid them at all costs.10:20:41 Parcel returned to warehouse.2025-10-09 ********** ** 10:20:34 Failed delivery attempt, returning to the warehouse (Wrong Address).2025-10-09 ********** ** 10:20:27 Out for delivery.2025-10-09 ********** ** 10:20:27 Your parcel has been assigned to a delivery driver.2025-10-09 **********

• Review fromDerek K

  Date: 02/11/2025

  1 star
  They've had my package for 14 days with zero attempts to deliver. I've made numerous enquiries, by email, chat bot, and phone, and still haven't received an answer as to where my package is. Brutal, pathetic, non-existent customer service.
  

  uniuni

  Date: 06/11/2025

  Dear *****,

  We sincerely apologize for the delay and the lack of communication youve experienced. We completely understand how frustrating it is to wait for a delivery without receiving clear updates, and we truly regret that our service did not meet your expectations in this instance.
  Please rest assured that we take this matter very seriously. Delays of this nature are not typical of our service, and we are actively reviewing your case to determine what caused the extended transit time and communication gap.
  To assist us in resolving this promptly, we kindly ask that you provide your tracking number and delivery address by contacting us directly at ***********************************************. This will allow our team to investigate and provide you with an accurate update as soon as possible.
  Once again, we apologize for the inconvenience and appreciate your patience and understanding as we work to make this right.
  Kind regards,
  UniUni Support Team

• Review fromJamie P

  Date: 30/10/2025

  1 star
  Absolute worse. They leave my clearly marked driveway and joy ride through my yard like they own the place. First delivery guy parked on top of my septic tank (speaks no English), second guy attempted to leave my driveway and joy ride through my front yard and I hollered at him and he stopped (he didnt speak English either). They show up in personal unmarked vehicles like they own the place.

• Review fromTJ M

  Date: 30/10/2025

  1 star
  Absolute worst service! I would leave a 0 star if I could!I work at a college where the street number is 1001. We have had packages delivered to home addresses around us. When they do manage to find us -THE ONLY COLLEGE IN TOWN - they will not go in but just drop at random buildings, front, back, side. Never the same building. Unreliable, not local, and never caring.

• Review fromRachel G

  Date: 30/10/2025

  1 star
  They consistently deliver my packages to the wrong address. They do not answer their phone. The automated tickets their AI chatbots generate are never responded to. Their website will not accept my complaint submissions.
  

  uniuni

  Date: 06/11/2025

  Dear ******,

  We sincerely apologize for the frustration and inconvenience this situation has caused. We understand how upsetting it is when deliveries do not arrive as expected and communication feels unresponsive.
  Weve reviewed your case and have already responded to ticket #*******, confirming that the issue is in processed. The credit may take up to 7 business days for it to be fully applied. Once that timeframe has passed, we kindly ask that you contact the seller directly to arrange your refund or replacement, as they will receive the credit from our system.
  We truly regret the difficulties youve experienced and appreciate your patience and understanding as we work to ensure better communication and service going forward.
  Kind regards,
  UniUni Support Team

• Review fromCheng G

  Date: 29/10/2025

  1 star
  How this company is A+ accredited is beyond me. I have had them deliver my packages from ***** and ***** 10+ times. Only once have I had a ***************. Sometimes they deliver it to the wrong location, other times they "failed to deliver" due to me not being there (but I was there the entire time and no one came). They seriously lack internal controls, competent management and professional standards. It typically takes 2-3 days for last mile deliver which is horrendous. They keep referring you to an online chatbot. Unfortunately, they don't have an online chatbot. There are just so many problems and it is the BBB's fault that a company as bad as this with this many horrendous reviews actually has an A+. This puts the BBB in a very bad light!

• Review fromErica G

  Date: 29/10/2025

  1 star
  My package was never delivered. I opened multiple service tickets, all of which were closed without any resolution. I was told the issue was due to a missing apartment number; however, after calling several times and confirming that my apartment number was indeed on the package, UniUni still failed to provide a solution.There were even fake delivery attempts reported. I provided my phone number in case the driver needed assistance, but I never received a call or message. This company is terrible. They stole my items, which I still have receipts and timestamps for, along with all communication between UniUni and the company that shipped the order, confirming that UniUni had the package and my address was correct. Terrible experience.

• Review fromNicholas R

  Date: 28/10/2025

  1 star
  Had multiple packages left on the public sidewalk in front of the business I work for. No attempt to ring the doorbell or contact myself or reception. Tried to make a complaint on their website, but their ticketing system does not seem to work as it kept giving me errors.

• Review fromDag B

  Date: 28/10/2025

  1 star
  Their delivery drivers (MORONS) can't follow SIMPLE SIGNS that explain where to deliver any packages !!! **********************...EVER !!! I have sent 4 complaints(with photos) to their "support" (WHAT A JOKE), they answer with premade answers !

• Review fromJeremiah B

  Date: 28/10/2025

  1 star
  Between their drivers being unable to follow GPS directions and their refusal to read the delivery notes left by the customer service agent to help offset the ineptitude of the drivers, they don't even deserve 1 star.Their on-hold automated recording also lies to you every 40-ish seconds. "Start a chat with our chatbot on our website." There is no chat bot. Yet they try to get you to hang up and use a feature that doesn't exist. With the amount of time that we had waste with the multiple attempts on the same delivery, they owe us a pay check and a written apology from the C-Level officers. Their logistics team needs to be fired and they should outsource to **** ****, or *****. You know, an organization that's capable of doing their job.