Complaintsforuniuni

• Initial Complaint

  21/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We are waiting on paclage shipped through uniuni. They tracking information is not correct, it's impossible to get throough on the phone. If you call them them and manage to get through they hang up.Tracking number UUSC000001582678

  

  Business response

  23/05/2024

  Good day,

  We apologize for the inconvenience and understand your frustration.

  After reviewing your case, we determined that your parcel was assigned to a driver on May 15th for delivery but appears to have stalled.
  

  We have escalated a track and trace request to the warehouse and will follow up with you via your open customer support ticket.

  Thank you for your patience, and we are committed to resolving this issue promptly.

  If you have any further questions, please feel free to reach out to us.

  Sincerely, 

  UniUni

• Initial Complaint

  21/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had a package that UNIUNI said they tried to deliver to my house but no one was home, I tried to call this company but no one ever answers the phone, the phone rings, you get a recording, it will say for example your wait time is 20 minutes then the next alert will say your wait time is 60 minutes, the minutes keep getting higher and no one ever picks up the phone, I spent an hour holding on the line in vain. I emailed the customer support they ask me to submit my tracking number on 5/14/24 witch is the same day they claimed the tried to deliver to my home, it is now 5/20/24 and I never got any new update from them nor did I ever receive my package. this is the second time I've had this problem with this company, I don't understand why they are still in business. they don't care about the customer, they never deliver your package to your apartment, some times I come home and I see dozens of packages sitting in the lobby of my building from UNIUNI that was never delivered to peoples apartment. This is disgusting and frustrating, I just want my product that I paid for.

  

  Business response

  23/05/2024

  Good day,

  We apologize for the inconvenience and frustration you have experienced with your package delivery. To assist you further and expedite the resolution of your issue, could you please provide us with your tracking number?

  We are committed to ensuring that you receive your package and addressing any concerns you may have.

  Thank you for your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out to us.

  Have a great day,

  UniUni

• Initial Complaint

  20/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 16 clothing items from ***** ($176.48) on May 11, 2024. Two out of the 16 items were delivered on May 16, 2024 from the delivery company UniUni USA with the same address provided to them. However, they were unable to deliver the rest of my items for some unknown reason even though the address is the same as the one they were able to deliver the 2 items to. After multiple failed delivery attempts they sent it back to the warehouse May 19th. I kept emailing them to no response and today I am trying to call them but they keep increasing their wait times and as of now it will be almost 2 hours waiting on the phone so I can see what is going on with my package.

  

  Business response

  23/05/2024

  Good day,

  We sincerely apologize for the inconvenience you have experienced with the delivery of your items from *****.
  We have found your customer support ticket and confirmed your address. A second delivery was booked on May 23rd, 2024, to ensure you receive the remaining items.
  We understand your frustration, especially considering that two items were successfully delivered to the same address on May 16th. It is unclear why the subsequent deliveries failed, but we are actively addressing this issue to prevent it from happening again.
  Thank you for your patience, and we appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  Sincerely,

  UniUni

  Customer response

  23/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  17/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  This company has done nothing to help me with my package. I ordered a desk **** from a vender I bought, and they used Uni as their delivery service. Uni gave me a tracking number: ******************* to keep track of my package. Everything went well until May 7, I got an email that said, "Failed delivery attempt". I filed an inquiry the next day for a reschedule and confirmed it be ready within ***** hours. On May 9, I get an email saying, it failed delivery which annoyed me because I was present, along with my uncle watching to see the if it arrived but it never did. I call customer service for help only to be on hold for over an hour. I file a second inquiry and confirm a reschedule. On May 12, I get again an email saying it failed, which was weird because we had a Mother's Day party at the house meaning me and my family were present if it arrived, but it never did. Called customer service again only to be put on hold and filed a complaint for the delivery which resulted in a reschedule and not to my surprise on May 15, I get an email saying "Failed delivery attempt" even though I was in my house watching to see if it arrived, but it didn't. Which leads me to today, I received an email saying that this were unable to reschedule a second delivery and wanted me to confirm some details before delivery, When I opened it, the tracking number, address, name and phone number were empty which tells me that they don't even have all the information for the delivery in the first place. To add insult to injury, when I tracked my package, it said "Please contact **************** Immediately to reschedule the final delivery." Final delivery meaning their last attempt before being shipped back to the vender. To add even more insult to injury, once I confirm the information and special instructions I sent them, they will arrange for delivery within 7 business days. All I want is my package to be delivered.

  

  Business response

  23/05/2024

  Good day,

  We sincerely apologize for the inconvenience and frustration you've experienced with your package delivery. We understand how important it is to receive your order, and we are committed to resolving this issue for you.
  We have booked your second delivery and reassigned it to a driver on May 22nd. You can expect to receive your order within the next 24 hours. Please rest assured that we are doing everything we can to ensure this delivery is successful.
  Thank you for your patience, and if you have any further questions or concerns, please do not hesitate to contact us directly. We appreciate your understanding and are here to help.

  Sincerely,

  UniUni

  

  Business response

  23/05/2024

  Good day,

  We sincerely apologize for the inconvenience and frustration you've experienced with your package delivery. We understand how important it is to receive your order, and we are committed to resolving this issue for you.
  We have booked your second delivery and reassigned it to a driver on May 22nd. You can expect to receive your order within the next 24 hours. Please rest assured that we are doing everything we can to ensure this delivery is successful.
  Thank you for your patience, and if you have any further questions or concerns, please do not hesitate to contact us directly. We appreciate your understanding and are here to help.

  Sincerely,

  UniUni

  Customer response

  24/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************************

• Initial Complaint

  17/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received a failed delivery notice due to UniUni supposedly having the wrong address. I submitted a ticket online to which no one has yet replied. The parcel then got marked as out for delivery the next day despite the fact that no one contacted me to verify my address. In addition I verified that I provided the correct address when I placed the order, which I did. The parcel has now been out for delivery for over 24 hours which I have never experienced before and I order everything online. I have been trying to call customer service for 30 minutes but keep getting hung up on my your confusing system. I have had parcels delivered to my address by uniuni before with no issue so I would like to understand what the issue is this time and why the driver cannot locate my house and leave the package.

  

  Business response

  21/05/2024

  Good day,

  Thank you for your patience as we investigated your delivery issue.
  Please find the Proof of Delivery (POD) pictures attached. According to our records, the delivery occurred on May 18, 2024, at 10:27 AM to the address:
  747 ********************** Rd,
  ***********, **,
  L5C1A5, CA
  If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and want to ensure your satisfaction.
  Best regards,

  UniUni

• Initial Complaint

  17/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Two orders that was supposed to be delivered by Uniuni from Aliexpress with these two tracking number.UUSC000001482944 UUSC000001495860 These order has been out of delivery for 4 days, submit a ticket for help with received no response. I checked online and this seems to be a very common occurrence for this company, The package just vanished without any updates and support provided to the customer. The drivers are probably stealing customer's packages left and right. I have never seen any delivery companies that are as unreliable as this one.

  

  Business response

  21/05/2024

  Good day,

  Thank you for your patience as we investigated your delivery issue.
  Please find the Proof of Delivery (POD) pictures attached. According to our records, the delivery occurred on May 20, 2024, at 10:30 AM to the address:
  *****************,
  **********, *******,
  US
  If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and want to ensure your satisfaction.
  Best regards,

  UniUni

• Initial Complaint

  16/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have been anticipating a time sensitive package that UniUni failed to deliver. According to UniUni the failed delivery attempt was due to an improper mailing address. This is not the case!**************** : was supposed to be delivered Sunday the 12th at 1:44 pm. The driver chose to keep my package rather than deliver it to my address.This is both confusing and frustrating due to the fact UniUni has successfully delivered to my address as recent as the day prior!There is no exaggeration when I say I've been trying to reach UniUni for several hours for 4 days in a row now. Hours waiting on hold on the phone with no response. I've opened several email tickets with no response whatsoever! There have been 0 attempts to redeliver...This is outrageous. How can a shipping company of this scale be so negligent!

  

  Business response

  21/05/2024

  Good day, 

  We are writing to confirm that your package has been successfully delivered. Below are the details of the delivery:
  Delivery Date: May 20, 2024
  Delivery Address: ********************************************************************************************
  We apologize for any confusion caused by the initial delivery attempt. The tracking number does not provide details on why the driver initially brought the parcel back to the warehouse on May 12th. However, we can confirm that another driver was assigned on May 18th, and the package was delivered within the driver's delivery deadline on May 20th.
  Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
  Best regards,

  UniUni

  Customer response

  22/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  13/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company is very unprofessional. They claim to have delivered my package but offer no picture as proof and no package found anywhere near my building. I had to have my package resent and now it is being held with no delivery information. Likely it is the drivers stealing the packages as so many complaints state. There tracking says the package is coming but it never arrives. No call to arrange delivery, nothing. This company appears to be stealing from and lying to its customers.

  Customer response

  13/05/2024

  I have attached a screenshot of the tracking info for the reissue of my package.

  

  Business response

  21/05/2024

  Good day, ********,
  Thank you for sharing your experience with us.
  Our team has successfully verified your tracking number JY243X10U409056081 and confirmed that your parcel was delivered on April 6, 2024, at 12:11 PM. We have attached your proof of delivery photos for your review.
  Additionally, we have identified that you have another parcel on the way. We received your shipping details on May 19th, and the parcel is currently en route to ****** from your vendor. You can verify the status of this parcel at www.uniuni.com. The tracking number for this second parcel is JY245K10U446101226, and we have noted that the address for this delivery is *****************************************, Kitchener, ON, not **** Ave as with your previous parcel.
  Please let us know if we can assist you further.
  Thank you,UniUni

• Initial Complaint

  09/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Complaint Regarding UniUni **************** Lack of Military Base Access and Poor Customer Support Dear ************************ am writing to file a formal complaint against UniUni Delivery concerning a series of service failures that culminated on May 8th. My primary concern is UniUnis inability to deliver packages to military bases, compounded by a lack of accessible customer support. It is a huge inconvenience to have to find someones home to deliver a package too when I do not know anyone here. Why couldnt the driver contact me to meet me at the gate? On the mentioned date, I expected a delivery that never arrived because UniUni does not service military basesa fact not clearly communicated during the shipping process. Attempts to resolve this issue through customer service were met with an automated message inaccurately claiming I was calling from a private number, preventing any chance of speaking directly with a representative. Other avenues led me to being on hold for an hour and then once answered there way no one on the line and my call was disconnected. Although I received a prompt initial email response, the follow-up has been non-existent, which seems to be a consistent issue based on other customers experiences.Furthermore, there are alarming reports online of UniUni drivers mishandling packages, including throwing them and leaving them in insecure locations, susceptible to theft. This disregard for customer property and the absence of measures to address such behavior reflect poorly on UniUnis operational practices.I am requesting that the BBB intervene to help facilitate a dialogue between myself and UniUni to address these issues. I would appreciate guidance on ensuring that my package is either properly delivered, let me pick it up somewhere asap, or safely returned to the sender at no additional inconvenience or cost to me.Thank you for your attention to this matter.

  

  Business response

  23/05/2024

  Good day,

  We sincerely apologize for the inconvenience and frustration you have experienced with our delivery service and customer support.

  We have reviewed your customer support ticket and found that it was closed on May 9th due to no response from your end. An email was sent on the same day notifying you that the ticket had been closed due to a lack of contact.

  To resolve the issue, our team has gone ahead and booked a second delivery with specific instructions for the driver to call you upon arrival so that you can meet them at the gate. We understand the challenges you face with deliveries to military bases and are taking steps to ensure a smoother process for you.

  We apologize for the lack of clear communication regarding our delivery limitations and the difficulties you encountered with our customer support. We are committed to improving our services and ensuring that such issues do not occur in the future.

  Thank you for bringing these concerns to our attention. If you have any further questions or need additional assistance, please do not hesitate to reach out.

  Sincerely,

  UniUni

• Initial Complaint

  08/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a package from a company that uses UniUni as their shipping provider. I have received deliveries from this company several times in the past (always to the same address). They have never provided me with any email updates or photos of delivery; however, I always track through the company I purchased from and usually no issues receiving my package in a timely manner. I got an update from purchasing company on Sunday May 5, 2024 (at 09:26 am) that package was out for delivery. I waited all day as I have had delivery on weekends before. It did not arrive. I waited several hours in the morning on Monday May 6, 2024 and it still didn't arrive. I eventually contacted the company I originally purchased from and they couldn't provide me with any further updates. I contacted UniUni directly and waited on hold for over 40 mins waiting to speak to a person before call was disconnected. I called back again right away, waited another 35 mins on hold to finally speak to a representative. When I inquired to see where my package was and what the *** was I was simply advised that it might come today (May 6th) or tomorrow (May 7). I asked politely if there was a particular reason why it was taking so much longer than usual, as I live in a relatively small city (not a large metropolis) that literally takes less than 30 mins to get anywhere. The road conditions are ideal (dry, warm, sunny). There isn't any significant traffic construction or accidents that are shutting roads down. The agent snapped back at me rudely, saying, "I already told you that if it doesn't come today it will be tomorrow." I have now waited another full day to get my package. By tomorrow morning it will be well over 50 hours it's been "out for delivery." I would like an actual update on the location of my package and a reasonable time frame as to when/if I will receive it. I am extremely frustrated that no one seems to provide me with a clear update. I am struggling to understand why it's taking 48 hrs

  

  Business response

  23/05/2024

  Good day,

  We are writing to inform you that your package was successfully delivered on May 6th, 2024, at 3:01 PM to the following address:

  
  ***************************, Basement
  Kelowna, **

  
  Please find the attached Proof of Delivery (POD) pictures for your reference. If you have any questions or need further assistance, please do not hesitate to reach out.
  
  Best regards,

  UniUni

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩