Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two packages of mine have been held in limbo by this company they refuse to do anything about it. And the merchants wont refund me for UniUnis continued mistakes. Back to back I had two packages lost or kept due to bad address. But I get packages daily. I have sat on hold for hours to not get a resolution.This is stealing. Below are the two tracking numbers. AliExpress- UUSC000005981002 *****- UUS4BR0575648956792 I just want my things I paid for. I can provide a phone number upon request. But I just want the driver to leave my package outside.

  

  Business Response

  Date: 13/12/2024

  Dear Nandee,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience you have experienced regarding the delivery of your packages.

  After reviewing the provided tracking numbers:
  UUS4BR0575648956792 (delivered on December 9, 2024, at 2:08 PM)
  UUSC000005981002 (delivered on December 10, 2024, at 12:07 PM)
  
  We can confirm that both packages have been marked as delivered. We understand that this outcome is not consistent with your experience, and we truly regret any confusion or lack of resolution you have encountered.
  

  We acknowledge your concerns about the delivery process and the challenges youve faced in reaching a resolution, including extended wait times and the frustration of not receiving your items. Please rest assured that we are taking this feedback seriously and will investigate the matter further to ensure appropriate follow-up.
  

  Thank you for your patience and understanding.
  

  Best regards,
  UniUni

  Customer Answer

  Date: 13/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is holding my package and refusing to communicate with me. I have sent 3 emails to get my package.

  

  Business Response

  Date: 13/12/2024

  Good day,

  Thank you for reaching out to us. We sincerely apologize for any inconvenience this situation may have caused.
  We would like to confirm whether you may have received our previous email responses in your junk or spam folder, as our records indicate that updates were sent to you. Kindly check and let us know so we can ensure our communications are reaching you effectively.
  Additionally, we need to verify your contact information, as the driver has reported that the details provided were incorrect. For your convenience, we have included screenshots for your review. Please confirm if the information is accurate or provide the correct details so we can address this issue promptly.
  We truly appreciate your cooperation and look forward to resolving this matter as quickly as possible.
  Best regards,
  UniUni

  Customer Answer

  Date: 13/12/2024

   
  Complaint: 22655991
  
  I am rejecting this response because:
  I live on a military base and have contacted you guys multiple times asking for your driver to call me so I can pick it up from the gate. The address and number are all correct. No one has tried calling me. Please have your driver call me next time. 
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 22/12/2024

  Dear ******,
  Thank you for contacting UniUni and sharing your concerns about your recent delivery experience.
  After reviewing the details of your parcel, we can confirm that it returned to our warehouse on December 20, 2024, as the second delivery attempt also failed. Unfortunately, entrance to the base was denied, and our driver was unable to proceed with the delivery.
  We sincerely apologize for the inconvenience this has caused and for any miscommunication regarding the delivery process. As the parcel is now marked for return to the vendor, we recommend contacting the vendor directly for further assistance or to arrange a replacement.
  We value your feedback and will review our processes to improve coordination for deliveries to secure locations such as military bases. We understand the importance of providing clear communication and will strive to enhance our service for similar situations in the future.
  Should you have additional questions or require further assistance, please dont hesitate to contact us.
  Best regards,

  UniUni

  Customer Answer

  Date: 30/12/2024

   
  Complaint: 22655991
  
  I am rejecting this response because:  I informed your customer service I needed the package by the 16th of December. You guys failed to schedule a second delivery attempt after I followed the instructions on your email, I attached to this complaint. I even tried to get in contact with you guys so I can go pick it up myself. Our military families being treated unfairly because your drivers refuse to make a simple phone call. 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/01/2025

  Dear ******,
  Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience youve experienced, especially as it pertains to the timely delivery of your parcel. We greatly value our military families and want to assure you that we take your feedback seriously.
  While we strive to deliver every package as efficiently as possible, certain delivery locations, including military bases, present unique logistical challenges that may require additional steps outside of our standard procedures. In this case, the vendor should have ensured that the shipping method selected was compatible with delivery to your address.
  That said, we acknowledge that the process did not meet your expectations, and we sincerely apologize for the delays and any miscommunication you encountered. Your experience has been shared with our team, and we are taking steps to improve communication and streamline resolutions for situations like yours in the future.
  If you have additional concerns or questions, please dont hesitate to reach out. We appreciate your patience and understanding as we work to address this matter.
  Thank you for your services,
  UniUni 

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package has been "out for delivery" since 12/03. After calling and waiting on hold for 37 minutes I was told there was a "problem" with the delivery to my single family home. They could not tell me what the problem was. They said I had to contact them after the item returned to their warehouse to schedule a new delivery and then hung up. No word on where my package is. No instructions on how to know if it is back in their "warehouse".Find and deliver my package.

  

  Business Response

  Date: 06/12/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns regarding your delivery. We sincerely apologize for the confusion and frustration this situation has caused.
  Upon review, your parcel has been in transit since December 3, 2024, at 1:09:56 PM. While we typically provide our drivers 48 hours to complete deliveries, this is our peak season, and we are experiencing higher-than-usual volumes, which may result in some delays.
  We want to assure you that there have been no issues or failed delivery attempts with your parcel. Based on our current tracking information, your package is still with the driver and is expected to be delivered by the end of the day today.
  We understand how important timely deliveries are, especially during this busy time of year, and we deeply regret any inconvenience this has caused. If you have any further concerns or need additional assistance, please dont hesitate to let us know.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The package I ordered was $90. Everything was going smoothly until it reached the out for delivery stage in *****, ** . The city Im in . It stated out for delivery since November 30th. December 3rd at 6:30 pm I got a text saying they missed me during delivery and would try again the next day. I was home the entire day, nobody showed up to my house. I even put in a ticket to put delivery instructions for the driver. Its been 48 hours since the first attempt and still havent received anything. I ask the customer service bot but all I get is they will attempt again ***** hours and that its still on schedule for delivery ***************** is impossible to reach on the phone. My address is correct, all other carriers dont have issues delivering to my house . I just want to know what the issue is and to receive my package.

  

  Business Response

  Date: 06/12/2024

  Good day,

  Thank you for reaching out and sharing your concerns regarding your delivery experience. We sincerely apologize for the frustration caused by the delay and for any confusion surrounding the status of your package.
  Upon review, your parcel was marked with a failed delivery attempt on December 3rd at 6:30 PM. We understand how frustrating it must be, especially since you were home all day. Its possible the driver encountered an issue unrelated to the address itself.
  Your package is currently back in transit, and we expect the driver to reattempt delivery by the end of the day today. While we aim to complete deliveries within 48 hours, peak season volumes can sometimes result in minor delays, and we truly regret any inconvenience this has caused.
  Please rest assured that your address has been confirmed as correct, and the driver has your delivery instructions on file. If you encounter any further issues or need additional assistance, please dont hesitate to reach out.
  Thank you for your patience and understanding as we work to ensure your package is delivered promptly.
  Best regards,

  UniUni

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22648304
  
  I am rejecting this response because:
  You stated that the driver will attempt to deliver again on Friday December 6th but I still havent had my package delivered. I keep getting the 48 hour window response with no actual update on where my package is and when it will actually be delivered. 
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 13/12/2024

  Good day,

  Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced, especially as you were waiting for your package.
  Due to peak season call volumes, we understand it may have been difficult to reach us, and we regret not being able to assist you sooner. After reviewing your case, we can confirm that your parcel was delivered on December 12, 2024, at 11:48 AM.
  If you are unable to locate your package or have any concerns about the delivery, please let us know so we can investigate further and work towards a resolution as quickly as possible.
  We appreciate your understanding and patience as we continuously strive to improve.
  Best regards,
  UniUni

  Customer Answer

  Date: 14/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni is not a reliable source in handling ANY package. They said they attempted to deliver on Dec 3rd, but we have cameras and my grandfather was home and no delivery attempt was made! Said they would retry in ***** hours, still haven't. Now it says they have no update on my package not when it should be recieved?? Where is it?? I love the company I ordered from but UniUni just ruins it man

  

  Business Response

  Date: 09/12/2024

  Dear Yasmari,

  We sincerely apologize for the frustration and confusion caused by the delays and the initial delivery issues with your parcel. We understand how concerning it must have been to experience these challenges and lack of updates.
  After reviewing your case, we are pleased to confirm that your parcel was successfully delivered on 2024-12-08 at 11:32:48. We have included the proof-of-delivery photo for your reference.
  We take full accountability for the delay and the inconvenience this caused. Your feedback is important to us and helps us identify areas for improvement to prevent similar situations in the future.
  Thank you for your patience, and were delighted that your parcel has reached you. We appreciate your understanding and look forward to serving you better in the future.
  Sincerely,
  UniUni

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a blanket and ******* is the final delivery company the first day delivery attempt failed for no lot number on parcel even though office at front gate could of helped called customer support waited about an hour to correct address even provided gate code and phone number and was told should ha e tomorrow which second attempt failed wrong contact info called customer service again was told that there is no way of contacting driver and cannot pickup at warehouse noway of contacting any one at warehouse hopefully they will try again this is not the way to run a company they need to find my package and get it to me Tracking #UUS4BL0567632769151

  

  Business Response

  Date: 09/12/2024

  Dear *******,

  We apologize for the inconvenience and frustration caused by the delivery delays for your package (Tracking #UUS4BL0567632769151). We understand how important it is for you to receive your order promptly and regret the challenges youve experienced in resolving this matter.
  Upon reviewing your case, we have determined that your parcel was brought back to the warehouse due to incomplete contact information. We have also located your support ticket, and an agent is actively working on your case. A response has been sent to you requesting verification of your shipping and contact details.
  We acknowledge your concerns about the delivery process and the difficulty in reaching support. While our drivers are unable to be directly contacted for security and safety reasons, we are working to ensure your updated information is processed so that a successful delivery can be scheduled as soon as possible.
  Thank you for your patience and understanding as we work to resolve this matter. Your feedback is valuable, and we are committed to ensuring your package reaches you promptly.
  Sincerely,
  UniUni

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22646270
  
  I am rejecting this response because:
  The original address was correct if the driver would have gone into office which was open this would not have happened I gave customer service the lot number verified phone number and gate code before second attempt and it was still returned I have talked to customer service 4 times about this as well as filling out 2 tickets your driver is incompetent I hope your next attempt will resolve this but I will not hold my breath remember no package no resolution 
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 13/12/2024

  Dear *******,

  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the delays in delivering your parcel.
  After reviewing your case, we located your support ticket and have verified that your address has been updated and a second delivery has been successfully booked. Our team is actively working to ensure your package is delivered as soon as possible.
  We understand the challenges you faced and the impact this has had on your experience. Please rest assured that we are continuously working to improve our processes and communication to prevent situations like this from happening in the future.
  If you have any further concerns or need additional assistance, please dont hesitate to let us know.
  Best regards,
  UniUni

  Customer Answer

  Date: 14/12/2024

   
  Complaint: 22646270
  
  I am rejecting this response because:
  I still don't have package so problem not solved package should take top priority you people should not be in delivery business your own customer service has no phone numbers or addresses for warehouse I was told the package is in ******** I should have been able to pick up 
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 23/12/2024

  Dear *******,

  Thank you for reaching out and sharing your experience with us. We apologize for the inconvenience and frustration you've encountered with your delivery.
  According to our records, your parcel was delivered on December 15, 2024, at 12:35:49 to ********************************************************************************. We understand there were issues with the initial delivery attempts due to missing information.
  We are actively working to improve our communication and delivery processes to prevent such issues in the future. Your feedback is invaluable in helping us enhance our service.
  Please let us know if there is anything else we can do to assist you further. We appreciate your patience and understanding during this process.
  Best regards,
  UniUni

• Initial Complaint

  Date:05/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a total scam. They said the delivery of a package failed, but never were at my residence and never even attempted a delivery. Their customer service number doesnt work and they dont actually answer the phones I was on hold for hours. Then, the form to fill out on their website is also fake because it says failed ticket every time you attempt to submit one for help. There are forums of other people stating this company doesnt actually address customer concerns or exist! No one is getting their packages. I want my package immediately in a timely manner for my wedding. Theres a reason this isnt a commonly used delivery service. Im convinced my package was stolen by a driver.

  

  Business Response

  Date: 09/12/2024

  Dear ******,

  We sincerely apologize for the frustration and inconvenience youve experienced regarding the delivery of your package. We understand how important this shipment is, especially for your wedding, and regret the difficulty you encountered while trying to contact us.
  After reviewing your case, we can confirm that your parcel was delivered on 2024-12-06 at 17:22:47. Proof-of-delivery photos have been enclosed for your reference.
  We also apologize for the challenges you faced in reaching our support team. During our peak season, our phone lines are experiencing exceptionally high call volumes. Additionally, we are aware of the issue with our support form returning a "failed ticket" message, and we have shared this matter with our IT team to ensure it is addressed promptly.
  We appreciate you bringing this to our attention and deeply regret the inconvenience caused. Your feedback helps us improve, and we are committed to providing a better experience moving forward.
  Thank you for your understanding, and we appreciate the opportunity to address your concerns.
  Sincerely,
  UniUni

• Initial Complaint

  Date:03/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from ***** and it unfortunately uses uniuni as my local carrier. My package was supposed to arrive on November 30th as it was out for delivery starting 8:30 ish am of that day. However, when it rolled around to 8:30 pm on the day( which is apparently the end of the day for delivery drivers according to the agent I spoke with ON THE PHONE), I still hadn't recieved it. Thus, I was under the impression that I would recieve it the following day. But no. It rolls around to 9:30 pm and I get a email notification from uniuni that they had "missed me". For me this was quite confusing as I was home ALL DAY and had cleared my ENTIRE schedule to wait for this delivery. The funny part is that no delivery driver had actually shown up to my place that day, so how could they have missed me? Now my package is still in the hands of the driver and STILL hasn't been returned to a warehouse ever since the night of Nov30th. This is absolutely crazy and I don't know what kind of scam this company is running, not to mention I had PAID for their services too. What an absolute joke of a service. I just want my package delivered, is that too much to ask for?

  

  Business Response

  Date: 05/12/2024

  Dear ******,

  Thank you for reaching out and sharing your concerns regarding your recent delivery experience. We sincerely apologize for the frustration and confusion caused by the delay in delivering your parcel.
  Upon review, we can confirm that your package was successfully delivered on December 3, 2024, at 10:33:23 AM. While we are pleased to see the delivery was completed, we regret the delay and lack of communication surrounding the situation.
  It is unclear why the driver experienced issues with this delivery. To address this, we have shared the tracking history and delivery details with the drivers manager to ensure proper protocols are followed moving forward. This includes requiring drivers to update tracking information with detailed notes about any delivery challenges.
  We deeply regret the inconvenience this situation has caused and appreciate your patience as we work to improve our service. Should you have any further questions or concerns, please dont hesitate to reach out.
  Thank you for bringing this to our attention, and we hope to provide a smoother experience in the future.
  Sincerely,

  UniUni

• Initial Complaint

  Date:03/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered parcel to be delivered from *****. arrived in *** on Nov 22nd. two times failed delivery and parcel has been "returned to warehouse". contacted customer support via phone, chatbot, and email, but have had no response. looking to rebook for delivery or figure out why there has been an issue with delivery. every other parcel from any other delivery service has been delivered without a problem. happy to provide an alternative address. very disappointing service.

  

  Business Response

  Date: 05/12/2024

  Good day,

  Thank you for sharing your concerns about your recent delivery experience. We sincerely apologize for any frustration this situation may have caused and appreciate the opportunity to clarify the details.
  After reviewing your case, we can confirm the following:
  Ticket Submission and Response:
  Your ticket, submitted on Monday, December 2, 2024, at 8:03 AM via our chatbot, was responded to the same day at 8:29 AM, confirming the second delivery booking.
  Second Delivery Booking:
  The second delivery was successfully scheduled and assigned to a driver on Tuesday, December 3, 2024, at 7:24:15 AM. The driver has up to 48 hours to complete the delivery, and you can expect to receive your parcel by the end of today if the driver does not experience any delays. 
  We understand your concerns and regret any inconvenience caused. Please rest assured that we are committed to ensuring your parcel reaches you as quickly as possible.
  Thank you for your patience and for giving us the opportunity to address this matter.
  Sincerely,

  UniUni

• Initial Complaint

  Date:03/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted UniUni several times through online form with delivery instructions. Driver never followed the instructions; therefore causing multiple missed deliveries. On 11/30/24 , driver rang my apartment door, by the time I went downstairs to open the door, then driver has already left the premise with the package, therefore another missed delivery. This is completely unprofessional. I then tried to reach out to customer service via phone but not only experienced long wait times, but also each time the representative picked up they would hang up or remain silent on the line to create an illusion that they are doing their job but in fact just falsifying their work.

  

  Business Response

  Date: 05/12/2024

  Dear ********,

  Thank you for bringing this situation to our attention. We sincerely apologize for the frustration youve experienced, both with the delivery process and when attempting to contact us for assistance.
  We acknowledge your concerns regarding missed deliveries despite providing clear instructions. Its disappointing that the driver did not wait long enough during the most recent attempt, resulting in another failed delivery. Additionally, we deeply regret the challenges you faced when calling our support team. Long wait times and unhelpful responses are unacceptable, and we take these issues seriously as they do not reflect the level of service we aim to provide.
  To address this matter, weve notified a manager to connect with you directly to clarify your delivery instructions and ensure they are followed during the next attempt. We are committed to resolving this as quickly as possible so you can receive your parcel without further delays.
  Your feedback is invaluable, and we are actively reviewing the processes that led to these issues to prevent similar experiences in the future. Thank you for your patience and understanding as we work to make this right.
  If you have any additional details or concerns, please dont hesitate to share them.
  Sincerely,

  UniUni

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 22621733
  
  I am rejecting this response because:
  

  Manager ****** ****** reached out only once thus far inquiring about old information which I have updated since then. I responded to her email with clarification that I just want the package to be delivered as soon as possible even if I am not at home. I have not yet received any additional responses and my package is still waiting at the warehouse. 

  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 13/12/2024

  Hello ********,
  Thank you for your message, and we sincerely apologize for the ongoing frustration and inconvenience you have experienced.
  Despite our efforts to escalate the second delivery for booking, we regret to inform you that the warehouse missed this directive and has since returned your parcel to the vendor. Unfortunately, this means that you will need to reach out to your vendor directly to request either a replacement or a refund.
  We deeply regret how this situation has unfolded and the inconvenience it has caused you. Please rest assured that we are taking steps to ensure such miscommunications do not happen again.
  If there is anything further we can assist you with during this process, please dont hesitate to let us know.
  Best regards,
  UniUni