Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my sister on February 2nd, 2023. Delivery was between 9-5. I am living in ***************** so I used Bloomex as they do ******* delivery. I ordered a Hydrangea in a ***** jar, not that hard to put together. After 5 pm the flowers had not be delivered. I called customer service, and was told they would try call the driver. There was no response from the driver, and was promised delivery the next morning, first thing. Next morning, there are no flowers. I chatted with **** on line chat and she put an open investigation into the flowers. She said a manager would contact me when there is more information. Then I get an email saying my status is updated, and the driver had been to my sisters house, no one was home and it was unsafe to leave the flowers. They claim the driver had called my sister and she did not respond. My brother in law works from home and was expecting the flowers and no one came to the house and no one called my sister. I contacted live chat and wanted a refund and they told me that ********* have delivered the flowers and I must double check with my sister that its been delivered. They gave me a tracking number and said any more questions ! They gave me a ********* tracking number, which doesnt work. No flowers have ever been delivered. I want my $46.66 dollars back. There has been no updates to my account of flowers delivered. And I also told them that my mom was in hospital and the flowers were for my sister for helping our mom and they still never sent the flowers. I enabled the delivery tracking and never got a confirmation of delivery. I got one text from them saying order confirmed .No updates since then. I have sent an email to customer care with all the copies I saved from different chats. I never received any explanation of what happened to the flowers.

  Business Response

  Date: 09/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  We attempted to deliver the product on the requested delivery date, however recipient was unavailable. As customer's satisfaction is our top priority, we have issued a full refund back to the original method of payment.

  Transaction Adjusted By:
  
  ****** ** **** ****** **** *********** ********
  ******** ********** **************** ***** ***  *  ********

  Regards,

  Bloomex

  Customer Answer

  Date: 09/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:23/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered flowers for bereavement the day before on Saturday January 21 for 2 oclock on Sunday, January 22 I was told by the lady no worries we can have it ready for 2 oclock. There is a flower factory close by so I ordered the flowers and paid in full today. I got an email saying that the flowers will not get there in time that they will only be there for the second visitation at 6 PM, I am very upset as I called back and there is no manager to speak to, and I am not compensated for this mistake. I tried to cancel the order and there is no option to cancel as well. I am extremely upset as I was lied to, and you cant cancel an order that you made a mistake on would like a full refund. But I still want the flowers to be delivered because now its too late to find a florist to send to the funeral home.

  Business Response

  Date: 24/01/2023

  We regret to hear that the services didnt meet customer's expectations.

  The order was not sent on time due to a logistic issue. We have offered customer an option to face the second view time at 6PM, however it was refused.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in the customer's account.
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** ********** **************** ****** CAD R Approved Authorized

  Thank you,

  Bloomex
  

  
  

• Initial Complaint

  Date:13/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $53.09 for flowers to be delivered December 31st. I received multiple notifications that they couldnt find a local supplier so it would be delayed to January 4th. January 4th came and went, no flowers delivered. When I called and spoke to them they gave me a ***** number ************ and told me that they would be there that day but that it wasnt their problem and beyond their control. The tracking still says that its not delivered and there is no date for delivery. The flowers would have been coming from hours away too which means they werent local as advertised and likely wouldnt have been nice looking once arrived. Had they arrived at all. Order number *******

  Business Response

  Date: 17/01/2023

  We regret to hear that the services didnt meet customer's expectations.
  The address provided for delivery is not in one of our local delivery areas. Order was sent out with a ***** courier, tracking number ************. According to our policy, Bloomex is not responsible for delays caused by third party couriers such as **************************** and ****** ****.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex

• Initial Complaint

  Date:10/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** jan 6 @ 742am called ************ spoke w/operator ******-PAID $89.20-was told delivery will be same day, pls wait as it will be delivered ******* time between 1pm-8pm -pls tell person to wait for flowers.confirmation email-money taken out of account NO flowers-they guarantee same day.parents called above number sat jan 7-speaking too ******* who works in *******, no money refunded 'as they do not refund anyone-there is no place that they can pick up flowers-delivery is moved to tues jan 10 as there is no one". no manger to talk too as well. offered my parents 'an upgrade' yet could not tell what upgrade was-they need to wait until tues jan 10 & flowers will be 'delivered some time on tues jan 10."i called same number ************ sat jan 7 @ 510pm speaking to ****** who works in ******, want my money back. no money can ever be refunded, they do not have anywhere to pick up flowers, they have **************** must 'understand that they are doing everything they can, pushed up delivery to tues *** 10th & we have added 'extra ************* ********* could not tell either of us what items being added are". I confirmed MY order #******* was confirmed & paid for & to be delivered on fri jan 6 & now have to wait until tues jan 10th & this is all they can do". went over website says same day delivery, unacceptable to have delivery 5 DAYS LATER, no i dont want upgrades & filing w/BBB. i want my money back they ruined my moms bday. my parents waited to go on birthday *********** had a neighbour looking/waiting for delivery as my mom had dinner plans. unacceptable.

  Business Response

  Date: 11/01/2023

  We regret to hear that the services didnt meet customer's expectations. 
  The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the courier from Tuesday to Friday.
  While we do have partnered florists that fill our orders, their prices are much higher than ours and they rejected our request to fulfill an order for the customer. As per our data, customer agreed for delivery on Tuesday, the earliest via phone call conversation on January 7. Order was sent out with a ********* courier, tracking number ************. Order was delivered on Tue. Jan. 10, 2023 by a courier. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a complimentary store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers. Order number *******. It was suppose to be a dozen assorted roses. Instead she got three red roses and a Teddy ******** cost was $59.86. I was not happy that it cost $59.86 for three roses and a Teddy **** which is no use to her. I phoned and sent emails and they said they would get back to me. Havent heard anything. Not good service.

  Business Response

  Date: 16/01/2023

  We regret to hear that the services didnt meet customer's expectations.
  The email confirmation sent to customer stated ******************** & Truffles Special product ordered, SKU: RP53. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a complimentary store credit that the customer can use at any time in the future.
  We apologize for any misunderstanding appeared.
  Bloomex

  Customer Answer

  Date: 16/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: They say they are going to give me a discount on future purchase.

  How much discount?
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 17/01/2023

  We're sorry to hear the customer rejected the response.

  We would like to express apologies for all the obvious stress caused to a customer by every issue reached and issue an in-store credit for the inconvenience caused in the amount of 20% of the product price purchased.

  Regards,

  Bloomex

  Customer Answer

  Date: 17/01/2023

  
  Complaint: ********
  I dont think 20% is reasonable when they were to send a dozen roses and they sent a Teddy **** and three roses.  They should of got back to me to tell me they did not have the roses!
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 28, 2022 Delivery Ordered a beautiful arrangement from Bloomex for a close friend's funeral, totally embarrassed by what arrived in comparison. Sure the flowers that arrived were pretty for say a $30 host gift, not a suitable replacement for a $120 premium funeral order. What's the point of extensive bouquet photos to choose from if they just send whatever.

  Business Response

  Date: 07/01/2023

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 3 items with Bloomex; flowers,balloon and a gourmet gift basket. Order #*** *** Delivery was scheduled for Friday dec 23/22. Only flowers were delivered. Called ************** and was told they will look into it but it will be delivered later that same day (I had chosen Same day delivery.) nothing arrived I called the next day and was told they will look into it and email me the update. No delivery and no email update. Sunday was Christmas Day and I didnt call them Called Monday and same answer; will look into it and will email me. No email. Today I called and requested to speak with a supervisor and the gentleman put me on hold then came back and said, let me check into this and email you an update. Finally I requested a refund as this clearly wasnt going anywhere.He said let me check on this first. I said 3 people before you have checked and Bloomex has taken money from my credit card and not delivered the product so please refund the difference; he got a little upset and said I am trying to help you and you are not listening then disconnected the call! ( This action prompted me to file this complaint.) Right after that Bloomex sent me a text message asking me to rate the phone service. I could hardly believe it. How do I get a refund? I dont care for an apology Thank you for your help *************************

  Business Response

  Date: 06/01/2023

  We regret to hear that the services didnt meet customer's expectations. 
  The initial complaint received stated Gourmet Gift basket missing. Immediately after, the client was offered options on December 24 rectifying the situation. Options were rejected.
  We have refunded the amount of the Gourmet Gift Basket.
  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** ****** *** * ********* Thank you, Bloomex

  Customer Answer

  Date: 09/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received an email from BBB where they posted the response from Bloomex

  I have received the refund however, I want to note that no options were offered to me as Bloomex notes in their response. They can check their recorded calls and in fact, the last rep for Bloomex became rude and disconnected the call.

  Thank you for all your help 

  You have been most professional 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased flowers for my daughter's funeral and paid extra to have them delivered in the AM of her funeral. They arrived late and they were not the flowers I ordered. I also did not get a vase either for one of the bouquets. I have called numerous times and the overall customer service has been terrible with promises of supervisors calling back to rectify the situation and they never do. These flowers were for a funeral and I am arguing and dealing with a business that will not own its incompentencies. Today I was offered a store credit or the flower arrangement that I was suppose to get in the first place. Why do I have to fight for a refund. I did not get the floral arrangements I requested, a vase and I paid extra to have it delivered in time for my daughter's Dec 23rd funeral. I would like a refund and they will not resolve this issue with me in a timely manner.

  Business Response

  Date: 07/01/2023

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. The initial complaint received stated late delivery, missing vase and the flowers were different from what was ordered. Our customer service agent requested customer to send us photos to the email address. As per the photo received we would like to confirm the order of one glass vase, Celestial Lilies Bouquet (supersize) and Mandarin Swirls was send with substitution and delivered on time on December 23, 12:30 local time, ********, *******. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge to the grieving family home address or any other valid ******** address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

  Customer Answer

  Date: 09/01/2023

  
  Complaint: ********
  I am rejecting this response because:
  Bloomex has not adequately compensated me for the major hardship they caused by not completing my order to my satisfaction, and providing degrading, argumentative and dismissive customer service.
  Facts are: 
  1. Substitution policy or not, the flowers arrangement looked sloppy and thrown together in a small vase.
  I chose these arrangements because they were vibrant. There was nothing vibrant about either arrangement and had time and care been given, I'm sure that a "proper" color substitution could have been provided.
  2. I paid extra for the flowers to be delivered by noon and can prove that they were not.
  3. Poor value for the price  paid for the bouquets. Overpriced and wilty.
  4. Based on principal alone this issue could've been resolved with a simple
  apology and a refund. The classy thing would've been to do that AND send a gift basket. 
  5. I have been provided different explanations, talked to horrifically, blamed for my order being wrong, talked down to by Bloomex customer service reps and supervisors, all while trying to grief for my dead daughter whom I just wanted nice, vibrant bouquets to represent her life with.
  Can we please resolve this issue with a refund and both be done with this matter.
  Sincerely,
  
  ***********************
  

  Business Response

  Date: 11/01/2023

  We regret to hear that the services didnt meet customer's expectations. As customer's satisfaction is our top priority, we have issues a complete refund of $260.34 in total back to the original payment method used. 
  *********** ******** ***
  ****** *************************** ********
  ****************** ********************* *** * ******************
  ****************** ********************** *** * ******************
  Please allow up to 5 business days for the refund to show up in customer's account.
  ?Thank you, **********************
  

  Customer Answer

  Date: 11/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:23/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 arrangements online on Tuesday December 20th, put them in my cart and paid, they were to go to 3 different people. They only allowed 1 delivery address. I immediately replied to their email and text to request the transaction be cancelled. I tried to use the chat bot, which requested more time to investigate, then disconnected claiming I had left the computer. I called four times, put on hold and then it hangs up. I finally reached someone in sales who passed me to customer service. **** refused to pass me to a manager claimed management would send me an email to cancel, I have still not received an email from management, only and email to let me know they have put my order on hold, for a store credit. I don't want a credit, I want my money back. I went elsewhere to send the 3 arrangements, a store credit is useless to me, as I will never use this company again. They have my $156 and refuse to issue a refund. I have never been provided with a receipt. What is wrong with a company that doesn't provide the service yet refuses to refund the transaction? Should this not be against the law somewhere?

  Business Response

  Date: 24/12/2022

  We regret to hear that the services didnt meet customer's expectations. However, we have refunded the amount of the complete order paid.
  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** *********************** *** * ******** **********

  Best regards,

  Bloomex

• Initial Complaint

  Date:22/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers from this company for my mother-in-law. Flower arrangement arrived completely frozen. Asked for a refund. No go. Will only "investigate" with a photo. My mother in law is ** years old, does not use a cell phone camera. They will not move forward. This company, as many, many reviews on multiple sites say, is a ****. Avoid at all cost or just burn your money

  Business Response

  Date: 24/12/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  As per order ********, order was delivered on December 21st, the initial complaint received stated flowers were frozen. Our customer service agent requested customer to send us photos to the email address. We've never heard from the customer until now.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex