Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

• 

  Bloomex

  7532 Chemin de la Côte-de-Liesse Saint-Laurent, QC H4T 1E7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a christmas arrangement on Dec 19th through Bloomex and it was delivered on Dec 21st not only was it not what i had ordered but this company defended their actions and put it back on me the customer. I had ordered a arrangement with roses and carnations and they got literally carnations thrown in a vase and thats what they delivered. In an attempt to give this company a chance i had requested the arrangement ordered to be remade and re delivered which they refused as this is what "they had available and their substitutions are allowed that are close to the product description. Which is not even close what a disappointment . This company shouldn't even be in business as they promise something that they cannot even come close to delivering!

  Business Response

  Date: 24/12/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

  Customer Answer

  Date: 04/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:20/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fruit basket and 2 ***** bears for my son, daughter in law and granddaughters that were in hospital very sick. I ordered around 10am and it said same day delivery, the reason I used them is because it was same day and I wasn't sure how much longer they would be in hospital. I gave specific instructions that if they couldn't deliver into hospital to call my son's cell phone and he would meet them out front. They did not deliver that day, my son did not miss any calls and checked with nurses station to ask if anything had been delivered and it hadn't. They went home the next day so I called Bloomex immediately first thing in the morning explaining the situation and they said they'd look into it and get back to me. I waited until ******* the next day after not hearing anything back and called again. I explained that I no longer wanted to order and to please refund me my money for which they said they opened a trace file and had to see what happened with their supplier in ****** and would again get back to me. I was very upset explaining that I didn't get my product and no longer wanted it and that getting my money back didn't have anything to do with what went wrong on their end. I just wanted my money back and they could figure the rest out for themselves. I was again put off, I got an email on the 14th saying they'd opened a trace and would get back to me. I then waited another day and still hear nothing, called AGAIN on the 15th asking to speak to a manager, which the gentlemen said he was, explained it all again demanding my money back and again was told they couldn't do it and that someone would get back to me asap. I heard nothing for a couple days and I called yesterday giving them until today at noon to resolve the situation or I was going to contact you. I've heard nothing at all so this is why I am writing. Date: December 12th, 2022 Order # ******* Amount $127.62

  Business Response

  Date: 21/12/2022

  We regret to hear that the services didnt meet customer's expectations.
  As per our records, the order has been sent out and we have a confirmation that it has been successfully delivered on the requested date.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  On top of that, we are not responsible for the stolen orders. As customer satisfaction is our topmost priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex

• Initial Complaint

  Date:19/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers ro be delivered to my partner at her school before 12 pm and they never made it. I requested a refund and they said it was dilevered at 4:41 pm to a different address. However, after an investigation they are claiming that I gave the wrong address. Nonetheless, the delivery was made at a much later time and my request was for before 12 and the address was incorrect.

  Business Response

  Date: 20/12/2022

  We regret to hear that the services didnt meet customer's expectations.
  Order was sent out with a local courier.  Unfortunately, there was a delay due to the incorrect address provided. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge to the reconfirmed address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.?We apologize for any inconvenience caused. Thank you, Bloomex

• Initial Complaint

  Date:19/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to use this service to order flowers for my mother's birthday. I was then advised she wouldn't be there and that I needed to seek something else for her once I received a message from my brother at the delivery stage. I thought that the order was not complete at this point so I left the page as I had thought the order was not complete. I then get an email saying they've processed my order, I immediately get on with support and are told there is nothing they can do and I'll have to speak with management. I said great, thank you please let them email **** then get an email today saying they refuse to refund as they have a 1 hour cancellation policy? How on earth when my order wasn't even completed? I want my money back ASAP otherwise I'll have to seek other ways of getting my money back.81$ spent approximately

  Business Response

  Date: 19/12/2022

  We regret to hear that the services didnt meet customer's expectations. We have refunded the amount of the order paid.
  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** *** * ********

  Regards, Bloomex

• Initial Complaint

  Date:16/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers on Dec 14th to be delivered same day to a business during business hours to which Bloomex states is between 9am and 5pm mon-fri. Paid additional fee to be same day delivery. Email received stating flowers picked up and ready for delivery at 1:26 pm. By end of day flowers had not been delivered, emailed inquiring why not. Received response that attempt to deliver was made but business closed. This business is open until 5pm, it is not possible that they attempted delivery within states hours. Called bloomex on Dec 15th at 2:24pn dec 15th told by customer service agent same info , she refused to concede that delivery person was lying about delivery time. Asked for shipping cost refund and was refused stating flowers would be delivered today (Dec 15th). Received anther email at 2:39 that flowers would not be delivered because of "freshness". Emailed demanding cancelation and refund for order, Received response that this was against their "policy" . They offered a credit while still charging my credit card. I responded refusing their offer.

  Business Response

  Date: 17/12/2022

  We regret to hear that the services didnt meet customer's expectations.
  On the requested delivery date we attempted to deliver the parcel but ****************** was closed upon arrival.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.

  Customer Answer

  Date: 20/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:  The flowers were not delivered during the agreed upon timeline.  I've checked with the business front desk reception and confirmed that the doors were not locked prior to 5pm and no deliver attempts were made.  This was for both December 14th and December 16th.  As for the December 16th attempt, I've not received any follow-up of any kind from Bloomex.  I've paid this company for a product and a service and they have not fulfilled their part of the contract.  I would like my money returned to me, they are not entitled to payment for a service they are not providing.  I don't understand why Bloomex is not asking questions of the delivery person when the delivery person is stating that they are attempting delivery when clearly they are not.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 21/12/2022

  We're sorry to hear the services didn't meet the customer expectation. As per the data on the order file we had offered customer options and they were refused. In order to face customer's satisfaction we ready to hold the delivery fee spent on the first attempt we processed and ready to refund the remaining amount back to the original method of payment. We apologize for any inconvenience caused.? Bloomex

  Customer Answer

  Date: 21/12/2022

  
  Complaint: ********
  
  I am rejecting this response because: unfortunately Bloomex has incorrect data, the items were not delivered as per the contract.  What is it that I'm paying for?  To date the item has not been delivered.  Bloomex has not provided any service whatsoever, I do not understand what I am paying for  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:16/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my Mother on Dec. 8th for next day delivery. The flowers did not arrive until 4 days later and have been left in the delivery vehicle for several days. As a result they were dead and frozen upon delivery. The company is refusing to provide a refund because they said it is beyond their control.I no longer require the flowers as my mother is out of the hospital.

  Business Response

  Date: 16/12/2022

  We regret to hear that the services didnt meet customer's expectations. 
  The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the courier from Tuesday to Friday.
  The email stating Tuesday delivery was sent to a client as soon as order was received. Order was sent out with a ********* courier, tracking number ************.  Unfortunately, there was a one day delay and order was delivered on 12 of December, Monday by a courier.  According to our policy, Bloomex is not responsible for delays caused by third party couriers such as ***************** *****, and ****** ****.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.?We apologize for any inconvenience caused. Thank you, Bloomex

  Customer Answer

  Date: 16/12/2022

  
  Complaint: ********
  
  I am rejecting this response because as I mentioned in my original compliant I no longer require these flowers. My mother is no longer in the hospital.  The original service stated same or next day service which they did not comply to. The offer for replacement seems to come with strings attached. Discount on next order, credit etc. In my opinion, a legitimate business would offer a refund for defective and late product received. I am quite suspicious this organization is a **** and if you read multiple reviews this is common practice. I would a refund issued and an explanation of why this has not been possible. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 19/12/2022

  We're sorry to hear the services didn't meet the customer expectation. As per the data on the order file we had offered customer options. Replacement order or a store credit offer still stands. We are unable to issue refunds for orders that are confirmed, prepared or sent out for delivery. 
  Thank you, Bloomex 

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of purchasing an arrangement for a family member before doing my research on this company. Within 15 minutes I called to cancel my order as I couldn't take the risk of being embarrassed with what ever they planed on sending. She first told me that wasn't possible, then she said, ok, but would give me a credit. I then told her the policy on the website for a refund was a cancelation within an hour, which was my case, she said ok. I had to ask for a confirmation of the refund, she said yes you'll get it in ***** hrs and hung up. I then get an email not confirming the cancelation and refund, but confirming the order was on hold. Now trying to access their website to look at the order status and can't get in. It appears that they blocked me somehow. absolutely unacceptable. I just want my money back and to warn others to stay away. They have my money and have not stayed true to their agreement of a cancelation and refund. I am also very upset about their manipulation of my access on the internet. Very unethical

  Business Response

  Date: 12/12/2022

  We regret to hear that the services didnt meet customer's expectations.
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.? Thank you, **********************

  Customer Answer

  Date: 13/12/2022

  
  Complaint: ********
  
  I am rejecting this response because:  the call centre representative clearly misrepresented the situation on December 8, stating the charge would be reversed from my credit card within ***** hrs. I am still waiting this reversal.  Now I am being told I am getting a refund? was there no intention of reversing the charge on Dec 8? I can't trust anything I am told.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 14/12/2022

  We regret to hear that the services didnt meet customer's expectations. 

  Your order has been cancelled and refunded. Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2022-12-14 **************** ***** CAD R Approved Authorized We regret to hear you decided not to continue to proceed with our service.

  We apologize for any inconvenience caused.

  Thank you,
  Bloomex

  Customer Answer

  Date: 14/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1/22, I ordered the 'Citrus Sunkissed' flower arrangement from Bloomex, for a friend of mine that had just had surgery. Four of my friends also went in on the purchase. What I ordered, and what was delivered on Dec. 2nd, was two totally different things! When I sent Bloomex a pic, they told me the florist was out of stock and made an arrangement with what they had. I told them that they should have called me to tell me that they did not have all of the flowers, and I would have chosen something else, or told them to wait until they did get more of a flower selection in. My friends and I spent $100 on this arrangement, and ultimately, I could have just gone to the local grocery store and bought a bouquet - it would have been better! On the first day of my complaint, Bloomex offered a $20 onsite credit, which I said was not acceptable, and that I wanted at least $65 back. They told me that wouldn't happen, because I had confirmed the purchase and they had shipped it out. I told them, I can understand if there is a little bit of change to an arrangement, due to a florist not having all of the flowers in, but the arrangement that was delivered was terrible. Today, they told me that they would give me back an on-site $10 credit, and basically shut down any further conversation on the matter! My friends and I are embarrassed about what was actually delivered and think that Bloomex should refund our money in full. I am attaching a copy of the full bill - with actual description of what we purchased, along with the pic of what we thought we were getting, and then a pic of what was delivered.

  Business Response

  Date: 12/12/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was send with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

  I would like to have a full credit applied to my account.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online order on December 3 for same day flower delivery in *******, **. The Bloomex website indicates same day flower delivery is available to this location. I was emailed on December 5 indicating that they cannot deliver flowers to *******, as it takes 2 days (!) for a delivery vehicle to travel there. I was offered the option of a gift basket, to be delivered on the following Wednesday. As my loved one would no longer be in hospital by Wednesday, I declined, and requested a refund.They responded the next day to say that their "policy" is to only honour cancellations made 1 hour after ordering, and that I would not be getting a refund. They did not respond to my queries about why they were advertising same day flower delivery when they couldn't fulfill that claim.Their refund policy can be found here: https://bloomex.ca/order-and-return-policy/It states: Changes and updates that are requested after this one (1) hour period are not guaranteed.Their policy seems to allow for discretion. Given they were unable to fulfill my order (and advertised that they could) it seems as though they can refund my money but are unwilling to do so.I made the order based on their website claims that they provided same day flower delivery to this location. While I appreciate their offer of a gift basket, that did not meet my needs and, given they falsely advertised a service which lead to my purchase, they should use their policy discretion and refund my money.Order: ******** Amount: $89.54

  Business Response

  Date: 07/12/2022

  We regret to hear that the services didnt meet customer's expectations. ?The order was not sent on time due to a technical glitch in our system.
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.? Thank you, **********************

  Customer Answer

  Date: 07/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:17/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 16, 2022, I purchased a balloon bouquet and snapdragon flowers for my husband's birthday. Spending $64.35, that included an express delivery service fee of $18.98 to ensure that delivery of items would occur on November 17th, 2022 by 12 noon. At 12:05pm I reached out to Bloomex to inquire as to where the delivery was, explaining that after 1:30pm my husband would not be home to receive delivery. Representative said they would look into this. At 1:30pm, I received an email from Bloomex stating that the order was delivered. As this delivery was to come to our home address and I work from home. I was surprised to learn this. I came downstairs and inquired with my husband if he received anything and he advised me that he had not. I reached out to Bloomex stating that we did not receive the delivery she stated that the items was signed by a name that i did not recognize. I explained to her that whoever was in receipt of this delivery was not at this address and i did not recognize the name. That it was just myself, my husband and the dog here and we are all at home and from my home office i have a clear view of the road and there were no deliveries. She indicated that she would look into this. It is now 5:30pm and i have not heard back. I was offered a store credit which i admit I scoffed at, indicating do you really think i will do business with Bloomex again.Please resolve this situation.

  Business Response

  Date: 21/11/2022

  We regret to hear that the services didnt meet customer's expectations. ?The order was not sent on time due to a technical glitch in our system.
  As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.? Thank you, Bloomex

  Customer Answer

  Date: 21/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************