Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bloomex has 24 locations, listed below.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

• 

  Bloomex

  7532 Chemin de la Côte-de-Liesse Saint-Laurent, QC H4T 1E7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordering a gift for my friend across country I ordered around 12 pm and had no update there would be any issue the the next day delivery. They confirmed the order. The next morning at 4:50 am they called me and sent an email saying they only looked at my order now and they missed the cut off time for delivery. They refused to use the local florist as they were too cheap to pay the price difference . When I called for a refund they refused. I didnt want my friend to receive flowers the day after her birthday. They assured me she would receive an upgrade and I would get a 15 credit on account. I told my friend i was sorry but her flowers would come the next day. Today (the day after) her birthday she received the flowers with the upgrade... They were wilted and broke and the balloon was half inflated. When I called for a refund they said it was not possible as she got her flowers. Dead flowers a day late with no promised upgrade or credit on account. Once again no one cared and just said well she got flowers and I'll see if you can get you credit... I never got my initial 15 but why would I ever want to use this company again.

  Customer Answer

  Date: 14/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  To whomever it may concern the company Bloomex has returned to me with a reasonable resolution.

  
  Complaint  #******** can be closed.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never have I pre ordered a bouquet or gift basket and had such a terrible experience. I ordered for a special occasion and they never showed up. Wasnt notified of the delay, I had to call to ask where they were. I was assured they were on route. Hours later I call again. Theres a delay until next day. Not acceptable. This was for my grandmothers 90th birthday and now shes sat all day thinking none of her family thought of her because we were all anxiously awaiting her beautiful gift to arrive. The only solution they offered me was to give me a store credit for the delivery fee. Unbelievable. No one tried to call ***** to see whats going on. And no one would speak to me from management team. No one would refund me. I would not recommend using this service if your trying to make someones special day.

  Business Response

  Date: 07/11/2022

  We regret to hear that the services didnt meet customer's expectations. 
  The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ********************************************, Greater
  Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day
  delivery zones.
  
  Order was sent out with a ***** courier, tracking number ************.  Unfortunately, there was a one day delay and order was
  delivered on Thursday, 2022-11-03 by a courier.  According to our policy, Bloomex is not responsible for delays caused by third party couriers such as *********, *****, *****, and ****** ****.
  
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. ?We apologize for any inconvenience caused.
  Thank you, Bloomex

  Customer Answer

  Date: 07/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not what they should be doing, but after reading many other poor reviews of having the exact same thing happen to many other people, I realize this is all these cheapskates will do. I will accept the store credit and donate it to my local dog rescues charity auction that is running this month. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower arrangement to be sent using Bloomex online. The order was for a family member that had lost her spouse. The order was placed on October 29 to be sent on Oct 31. The order was not sent on the date requested and was only delivered on November 2. The order was delivered to the recipient with the vase broken. When I called to get my order refunded, the person who answered asked me to send photos. I did not want to bother a grieving family about this, but he insisted. I then tried to follow up using the chat option. I explained the issue, the chat person immediately said they couldn't issue a refund and would need to follow up with a manager. They then disappeared, to be replaced with another individual who did not reply to me at all. Then they suddenly ended the chat (the chat says I stepped away from the computer, I did not). I will continue to pursue a refund, as this is completely unacceptable for this situation.

  Business Response

  Date: 04/11/2022

  We regret to hear that the services didnt meet customer's expectations. 
  The address provided for delivery is not in one of our local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas.
  
  Order was sent out with a ********* courier, tracking number ************.  Unfortunately, there was a one day delay and order was delivered on Wednesday, Nov. 2, 2022 by a courier. According to our policy, Bloomex is not responsible for delays caused by third party couriers such as ***************** *****, and ****** ****.
  
  As per customer's claim about the vase arrived broken -- customer was requested to send photos to the email address to assist. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  As customer's satisfaction is our top priority, we can issue a refund for the damaged vase back to the original payment method used. Alternatevely we can issue a store credit on a customer's account with us.
   Thank you, Bloomex

  Customer Answer

  Date: 06/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The individual I spoke to on the phone originally did not give me the email address I was to send the photos to, and so I was unable to do so. I did try contacting them using an email address I found on their website and I have still received no reply as of this moment. The individuals I spoke to via chat disappeared, and I also did not receive any instructions on how to send the photos.
  

  I am willing to accept the business' offer, if it is a reasonable amount for a refund for the vase.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 1, I received an email from Bloomex confirming that they've sent bad flowers to a friend as they were celebrating a special occasion. "We are sorry to hear of your dissatisfaction with what was received. Upon having reviewed the pictures sent to us we are able to determine that the arrangement you received was in accordance with our policy. We noticed a few damaged stems on your bouquet and we do want to come to a suitable solution and we would like to express apologies for the obvious stress caused and issue you an in-store credit for the inconvenience caused. We want to keep your valuable business and we appreciate your understanding."After speaking with the client service associate, I was advised there is not much they can only issue an in-store credit for $20. My question is, why would you send bad flowers in the first place and if you did, please try to make it right and not offer $20 for in-store credit. Why is there an expectation that I will shop with Bloomex again and get bad service. The Service Associate was not that helpful and it has left a bad taste for sure.

  Business Response

  Date: 04/11/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.  
  The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

  Customer Answer

  Date: 04/11/2022

   
  Better Business Bureau:

  A store credit is fine. Thank you. 
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:25/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a bouquet/wicker basket of flowers, card with balloons for my moms 80th birthday.a cheap glass vase with flowers,The wrong card and no balloons showed up. this was just left on her door step in cold weather.After contacting the company I was questioned as to why I'm complaining, they said my mother got flowers whats the problem. they don't seem to be willing to fix the issue. they don't seem to care.I didn't get what was ordered, not even close. If they didn't have what we ordered it should have been cancelled.

  Business Response

  Date: 27/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we confirmed the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

• Initial Complaint

  Date:24/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hijacked my ****** search as I was looking for a local Florist. Used a local phone number. Called themselves a ficticious name. Was contacted at 3pm to confirm the orer - it was amended at 5pm to a delevery four days later ."We were unable to use our local partner to deliver your order to this location. The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. DO NOT DEAL WITH THIS COMPANY

  Business Response

  Date: 26/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
  The area the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier is to be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.
  The order has been delivered on the first available date on Tue. Oct. 25, 2022 via Purolator Couriers, tracking number is 333788010655. As per the courier, order has been delivered on October 25th.
  
  As customer's satisfaction is our top priority, we have issued a full delivery fee refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.
  
  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** *** * *********
  Regards,
  
  Bloomex  

  Customer Answer

  Date: 26/10/2022

  
  Complaint: ********
  
  I am rejecting this response because: *********** Hi-jacks the community name (in this case ******) on ******** provides a fake phone number that rings into their main line so you think you are dealing with a local *** style Florist. It is deceptive. I will not deal with again. The delivery was three days late and the fee was refunded. But there was tons of back and forth **** other complaints, and no one to refer the issue to in real time.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:14/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and called to cancel the same day. Refused to cancel, refused to put me through to a manager. Said will contact the warehouse and someone will get back to me.

  Business Response

  Date: 19/10/2022

  We regret to hear that the customer faced troubles and frustration with the recent ordering experience. The request to stop and to cancel an order was received same day customer made an order. As customer's satisfaction is our top priority, we have issued a full refund 5 hours after following the request as soon as we discovered that our customer declining to accept the help from our Customer Support Team in finding a suitable resolution with the case appeared. 
  
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2022-10-14 16:05:48.4190153 ***** CAD R Approved 
  
  We would like to highlight that according to our policy any request is taking 24 hours to process an action. 
  
  We apologize for any inconvenience caused.
  Thank you, Bloomex

  Customer Answer

  Date: 19/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is horrible. An incomplete order was done and my credit card was automatically charged. After receiving notification of the charge on my phone I immediately called Bloonex to advise them that this was not an authorized charge on my credit and I would have this charge cancelled or refunded. They advised they would have that done. There was no delivery address on this order neither was it completed. I contacted my credit card company to inform them of this unauthorized charge. I keep receiving emails from Bloomex stating that they can give me a store credit instead of a refund although I keep telling them that I want a refund. They are horrible and is quick at taking your money, charging your credit on orders that are not even completed and dont not want to have this refund. I need my refund.

  Business Response

  Date: 06/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
  As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.
  Thank you, Bloomex

  Customer Answer

  Date: 06/10/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Complaint Officer,I am from ********* and I ordered online a flower arrangements to be delivered to my friend in ******************************** ** 30th Aug 2022 and paid $98.28. On 1st of Sep AEST (31st Aug ******** date) I contacted Bloomex via online chat assistant and inquired about my delivery. I was told that there was an attempt made to deliver and as there were no recipient at the place it was not delivered. This arrangement was for a special occasion and I am unable to believe they couldn't contact the recipient or no one was at the premises. After a long discussion, I have told them to re-deliver it after 2 weeks. Then again this was not send. I have not received any communication from until now. The online chat customer service officer said there was an reply sent to my formal complaint and the reply said that their server has an issue sending mails to yahoo id. I have provided alternative contact email and told them to send a copy of the emails to the alternative address. But no communication received so far. I then asked the online chat customer service officer, for a supervisor or manager to call me to resolve this dispute and I was told they cannot do that. I have tried to call them multiple time on the number listed on the website and it gets disconnected after selecting the inquiry option. I am so disappointed with the kinda service I received from Bloomex. I wanted the money to be refunded, but again I was told that option is not available and they can give a store credit. I have informed them that I have lost faith in them as twice they failed to fulfil my request thus to refund my money. But this was not heard.In the last chat, I have told them I will have to take this complaint to the appropriate entity and I was told that they will discuss it with the management and get back to me. But I have not heard from them at all.Can please look into this dispute and request them to refund the payment amount I have made. Thanks & Regards ******

  Business Response

  Date: 04/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
  The order was attempted for a delivery and customer requested a resend. We have been in touch with customer as of what address is the one that we should send it to, however we never received a confirmation. The order is on hold to be delivered anytime customer preferred. 

  We are unable to process cancellations for any order that has already been prepared, or was already out with the courier for delivery.

  Regards, Bloomex 

  Customer Answer

  Date: 04/10/2022

  
  Complaint: ********
  

  Hi ***, 

  Thank you for obtaining the response from the business asap.

  I am rejecting this response because:
  

  1) I have not received any communication from the business. When the customer service assistant told told me about the mail issue for the very first time, I have given alternative email id and asked them multiple times to send a copy of the communication to my alternative email, which they failed. 

  2) I already confirmed via online chat to send the order again on such date and reconfirmed the address and contact no. The customer service officer took note of everything assured me they got all the details and the order will be delivered on that date, That time too I said about the email issue and asked them to send any communication to my alternative email id.  The customer servicer officer confirmed that the order will be delivered on Saturday which did not happen (You can verify this by obtaining the chat conversation from 1st September 2022) instead Bloomex sent another email which I never received.

  3) They have failed twice and the customer voice was not heard and they followed their standard practice.

  4) I sent two formal complaint email for which I have not received any response.

  5) I cannot ask them to deliver it again as it would be odd, as the flower delivery was meant for a special occasion.

  6) I lost trust in Bloomex. 

  7) This issue has caused me tremendous distress.

  Therefore I want them to refund the amount they charged including delivery fee back to my credit card as I do not want to go through this pain again.

  Once again thank you for looking after my complaint asap.
  

  I really appreciate your service and I hope all the organisation to provide same level of service.  

  Thanks and Regards

  ******.

  Sincerely,
  
  *****************************************

  Business Response

  Date: 06/10/2022

  As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery attempt.
  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. The address, date and product can be changed.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 06/10/2022

  Dear Complaint Officer,
  

  Complaint: ********
  
  I am rejecting this response because:

  Bloomex failed to provide the expected customer service more than once. I have honoured their cancelation policy and requested them to resend the order. 
  However,they have failed me for the 2nd time as well. When I have confirmed the address and date to resend, and given them the alternative contact email ID,and requested that they send a copy of all the communication to gmail id I provided, they have not taken any interest in doing so.
  

  The customer service officer confirmed me that he/she updated the system with alternative email, however no action was taken from Bloomex to resend the order on such date or contact me via alternate email id or contact number that I have provided.
  

  I understand Bloomex does not prefer to refund the money, but in this instance,they can definitely make an exemption and refund the money back to my credit card, without ripping off the customer. If their payment system allows to charge the credit card if should also be able to refund it back to the credit card.
  

  In addition, I have dealt with many online businesses such as ****** ***************** and no of other businesses where they had perishable items (food/cake/ flowers delivery) and I have never had such experience with any business.If they fail to provide the expected service, they always refunded the money. I have never come across any business saying that they cannot refund the money,which is not a good customer service practice. 

  Therefore, I request Bloomex is to refund the money.

  
  Sincerely,
  
  *****************************************

• Initial Complaint

  Date:28/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Bloomex Florist and they were to deliver flowers to my wife for our anniversary on Sept 27th. The driver couldn't find our apartment. I saw him outside our place. He dialed my wife, let it ring once and left. He then ignored my attempt to call him back until an hour and a half later. He picked up the phone and spoke very rudely to me while on speaker phone with my wife and kids. "What!?! I went home! I am done! Stop calling me!" I gave them one more chance to try a delivery the following day, but the company does not have a way for paid customers to reach customer support - they only want to talk to sales leads. They refused to correct my address over the phone and referred me to their online chat. I chatted for 40 minutes. The person I chatted with told me he was dealing with 4 customers at a time. Two hours later and I still had no resolution. So I told them I would rather just cancel. I didn't want that rude delivery driver coming to my home anyway. And our anniversary was over, I spent two hours trying to solve the issue by phone and chat. The next day, I received an email. They refused to ***** a refund and told me I should accept a gift voucher instead. I would do a chargeback, but unfortunately I used my **** debit card. I would like my refund processed immediately. Thank you!****

  Business Response

  Date: 04/10/2022

  We regret to hear that the services didnt meet customer's expectations. 
   As customer's satisfaction is our top priority, we have issued a full refund back to the original payment method used.
  Thank you, Bloomex