Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

• 

  Bloomex

  15324 - 116th Avenue Edmonton, AB T5M 3Z6

• 

  Bloomex

  6431 60 St Beaumont, AB T4X 0J3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:24/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June ** I placed an order for a SAME-DAY flower delivery From **********. As the website advertises orders placed before *pm are eligible for same day delivery. And my friend received some bad news - so I wanted to comfort her with flowers. Immediately after placing and paying for my order I received an email that my delivery date was changed to July *. The email has a signature line "Questions? Problems? Email us" to which I emailed back, requesting to cancel my order as they were unable to fulfil the advertised delivery. Then I received another email that my order was sent to Bloomex (their affiliate) advising again that my order date was changed to July *. Again, the email has a signature line "Questions? Problems? Email us" to which I emailed back, requesting to cancel my order. (All the emails received, I received one from Florist and one from Bloomex all identical. I also received a text message regarding this order, to which I replied "Cancel my order". All of this happened on June **. I reached out to Florist and Bloomex around July * when I returned to town in regards to this order as I had not received any notice of cancellation yet. (The reason the order was placed was to provide immediate comfort for someone - not a week later, and by July 2nd I was able to physically deliver flowers purchased elsewhere to the recipient). After reaching out I was advised by both Bloomex/Florist that they received my email and text responses and that someone would be in contact with me to issue a refund. No one has been in contact with me - when I reached out to the company again today (doing month end banking consolidations and noticed no refund) they advised me they were not going to issue a refund as the flowers essentially got shipped. I requested a cancellation and refund THE day the order was placed. They have scammed me and I want my money back as they are just advertising to steal peoples money and not ship on time.

  Customer Answer

  Date: 24/07/2025

  I received notice from Florist, after my phone call with them advising me that they are refusing to issue a refund, even though I requested an order cancellation SAME day as the order was placed, RIGHT after they informed me they were unable to fulfil their advertised times. I can send over copies of the email thread showing date and time stamp if need be.
  I have also included a snippet from my florist account as of today (date and time stamp in image) showing my order as unfulfilled.
  I just want my money back 

  Business Response

  Date: 25/07/2025

  We regret to hear that the services didnt meet customer's expectations.
  The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.
  Due to the Canada Day Holiday, the order dispatched for delivery via FedEx Couriers with tracking number ************, was successfully delivered on Thursday, 3d of July. An email informing about the delay was sent to ************************* on **** of June.

  We are unable to issue a refund for  orders that are confirmed, prepared or sent out for delivery. However, we would like to offer an extra delivery charge refund that customer spent on the same-day fee. Alternatively, we could issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:17/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not gotten my money back after they were out of stock so Im owed $** and I have contacted them multiple times and nothing back.

  Business Response

  Date: 21/07/2025

  We regret to hear that the services didnt meet customer's expectations.

  The client ordered both flowers and a Gourmet Basket. While the flowers were delivered on time, the Gourmet Basket was delayed due to a stock shortage. As confirmed with the client via email on July **, 2025, we are now sending the Gourmet Basket (valued at $**) from the nearest available facility. We apologize for the delay and appreciate the patience as we work to resolve the issue.

  Thank you,
  Bloomex

   

• Initial Complaint

  Date:16/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered flowers for my mothers birthday. I ordered flowers, a glass vase and a bag of chocolates. She received the flowers in a glass vase but not chocolates. I paid $**** for the chocolates. I advised the company of the missing chocolates and requested a refund for $****. They offered a $* refund or a store credit for "more". I repeated my request for a refund of amount paid, $****. I never did receive an explanation as to why the difference in the refund amount and ended up receiving a $6 refund with no explanation. I thought it important to report this whether I receive the full correct refund amount or not.

  Business Response

  Date: 17/07/2025

  We regret to hear that the services didnt meet customer's expectations.

  The order was fulfilled by a partnered florist, and the value provided matched the amount paid. However, some variations in the product may occur, as the florists pricing is higher than ours. That being said, the total amount of $***** was provided to the florist to fulfill the order. However, this amount only covered the cost of the flowers, vase, delivery fee, and taxes. Upon reviewing the case, we found that the florist charged $***** for the order, leaving us with only $* available for a refund.

  As customer's satisfaction is our top priority, we would like to issue a store credit of $** that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:14/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July **, I placed a flower order with Bloomex. Shortly after placing the order, I contacted customer service to change the product. They told me they are unable to change the product. Instead, I could receive a full refund as store credit for future use. During the call, they did not mention that the store credit was for one-time use only, nor did they explain that the credit would not cover shipping fees, or that any remaining balance would be forfeited if the credit was not fully used.On July **, I placed another flower order online using $** of the store credit and paid an additional $***** with my credit card. I later requested that the remaining $***** of unused store credit be refunded to my credit card, but my request was denied. The business has since ignored my follow-up messages, and no management team member has contacted me to resolve the issue

  Business Response

  Date: 17/07/2025

  We regret to hear that the services didnt meet customer's expectations.

  On July **, 2025 at ********, we provided the client with instructions on how to use their store credit, including all relevant details. Email was sent to ****************** We clarified that store credits do not expire but can only be used once. They do not apply to taxes or delivery fees and cannot be combined with other discounts or coupons. Orders placed with store credit are only eligible for delivery from Tuesday to Friday and must be placed at least one day in advance before **** PM.

  As customer's satisfaction is our top priority, we would like to reissue the remaining $***** as unused credit. We apologize for any inconvenience caused.
  Bloomex
  

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for a death in a family. I paid extra for same day delivery. The flowers were ordered on Monday, June *******. The order was not delivered until June *******. I received an email that they could not fill the order with the chosen selection. When this order arrived the box was crumpled and the flowers were drooping a great deal. When I filed a complaint the business would not give me a refund, saying only a credit would be offered. I did not want a credit because of the complete dissatisfaction of the flowers that were sent. I was very embarrassed to have the flowers arriving in such poor condition.

  Business Response

  Date: 04/07/2025

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 05/07/2025

  I am not satisfied with the companys response. They gave no answer to the delay in delivery. It was * days late from the extra I paid for same day delivery. As well, my embarrassment that the family received such a disastrous arrangement is beyond repair. The flowers had to be paid for before any flowers were prepared and sent to the recipient. There was no choice in paying for the flowers afterwards, if I was satisfied. The flowers that were sent were not even close to the advertised arrangement that I selected! Whatever happened to satisfaction to the consumer?
  I  have since spoken to another person who ordered from this company and it seems I am not the only person who has had a huge disappointment. Should this company be in business if they cannot supply appropriate flowers in good condition to the receiver. I will be sure to give them the review they deserve. I still feel they should supply a refund for such a huge disappointment. 

  Business Response

  Date: 12/07/2025

  We regret to hear that the services didnt meet customer's expectations.

  The customers order was shipped with ********* and experienced a delay due to weather conditions, according to the records. The tracking number is ************, and full order history is available through Purolators tracking system. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:23/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flowers with delivery was purchased. Delivery not completed and Bloomex wants recipient to pick up flowers. ****** requested but denied. Policy states not responsible for delay. I believe this is lack of contracted service between myself and bloomex

  Business Response

  Date: 24/06/2025

  We regret to hear that the services didn’t meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase.
  Refund from Bloomex Inc
  
  Receipt **********
  
  
  
  Refunded
  C$*****
  
  Date issued
  *** *** ***** ******* **
  
  Refunded to
  Mastercard - ****
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 26/06/2025

  Thank you for your assistance. To date no refund has been issued. 
  

  Please let me know the next steps. 
  

  Regards, 

  *******

• Initial Complaint

  Date:23/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flowers were ordered May *** (totaling $*****) and during checkout it showed a delivery range up to May ****. Order confirmation only shows that I accepted a "delayed" delivery and not the details that were shown during the checkout process. Flowers were delivered May 15th with no updates in between that they would not be delivered by May ****. I used the customer support chat to ask for a refund and they said they cannot as per their "policy" but they offered a $** credit which doesn't help me and didn't even cover the delivery fee. They also have a clearly stated policy on their site that says flowers will be delivered within the date range (screengrab attached to submission) which they were not. I'm looking for a refund as I wouldn't have used their service if they weren't going to follow their own policies and I'm not interested in a credit as I would not use their service again.
  

  Business Response

  Date: 23/06/2025

  We regret to hear that the services didn’t meet customer's expectations.
  At the checkout delivery dates between May ***** were blended. As per our policies: Orders will be delivered within the
  date range as specified and selected. We cannot commit to delivering
  your order on a specific date within a date range. On May **** we sent an email about the delivery on upcoming Wednesday. We are unable to
  issue a refund for orders that are confirmed, prepared or sent out for
  delivery. We would like to provide a delivery fee refund for the
  inconveniences caused to a customer. As stated in our policy presented
  on the website, we are unable to process cancellations for any order
  that has already been prepared, or is already out with the courier for
  delivery. Customer's order has been delivered with Purolator Couriers, tracking ************.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 24/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to express my extreme disappointment in my order ********.
  While the service was impeccable when placing the order, the actual product was far from adequate. Between what I ordered (even an upgraded size) did not come close to what the picture was on your website.
  What a true disappointment. I’m actually in shock at what was sent.
  Here is what I ordered …and upgraded to deluxe. (See attached photos)
  This is false advertising to its fullest. The truffle cookies were an add on because I requested Tuesday delivery and they mistakenly confirmed Tuesday delivery and come to find out that they couldn’t deliver until Wednesday.
  I have attempted numerous times to
  Contact their customer service for a refund and they have come back saying they will give me a store credit. They believe what was advertised is what I received. Not even close.
  After further review of this company, I now see that this is a common occurrence for them. I did not do my research on this company.
  While I understand I won’t get exactly what’s on their website photo… what was delivered is not even close. There is only 1 purple flower and the display is far from adequate. I even upgraded!

  Business Response

  Date: 05/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  We
  are unable to process cancellations for any order that has already been
  prepared, or is already out with the courier for delivery. As per the
  photo received we would like to confirm the order was sent with
  substitution. Due to our order volume fluctuation, we reserve the right
  to substitute with similar products of equal or greater value. The
  following rules for substitution will apply:
  Flowers:
  In arrangements of assorted flowers, the colours shown online will be
  used if at all possible, even if this means substituting other kinds of
  flowers of equal or greater value.
  As
  customer's satisfaction is our top priority, we would like to offer a
  replacement order free of charge. Alternatively, we could send a gift
  basket of equal value or issue a store credit that the customer can use
  at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 06/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this is not acceptable. You did not replace any flower with any substitute.  You provided 1 purple flower and rest of the arrangement was the correct flower but red or yellow. 

  lets be honest.  This is not even close to what is displayed on the website. Even if you had to substitute… what was substituted?and If that was the case, a phone call or email would have been nice to let me know.

  It’s clear to me that the response is made up to try and rip the buyer off!  They tried to pull off a piss poor display with limited efforts.
  
  
  
  Sincerely,
  
  
  
  ***** *** ********

  Business Response

  Date: 06/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  The
  customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business.
  However, we are working to turn this situation around by resolving their
  concerns and ensuring the experience is positive. Our goal is not only
  to address the immediate issue but to maintain and even strengthen the
  customer’s relationship with the business going forward.
  We
  understand concerns regarding the substitutions and the
  arrangements customer's received. As per our policy, substitutions may occur
  due to availability, and while every effort is made to maintain the
  integrity of the design, some variations are sometimes unavoidable. We
  regret any inconvenience caused, but all items were delivered as closely
  as possible to the order specifications within these guidelines.

  Replacement order or a store credit offer still stands.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 06/06/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I would like to know what substitutes were done????! Lol it’s the same flowers in the picture but not the display that was promised. They are *****.  Tell me what substitutes were done!?

  If you google their name you will see that this is a common occurrence for this brand. Facebook has a page created specifically about this company and the reviews are all the same. Customers are upset over what was displayed and what was received!

  this isn’t a situation of a substitute.  You are ripping people off and you know it.

  what’s the difference of a store credit vs a refund?  Either way you’re out the money!

  
  
  
  Sincerely,
  
  
  
  ***** *** ********

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Wednesday April ** Transaction amount: $*****. Company committed to provide me with a flower ******************** scheduled to arrive on May **** for Mothers Day. Flower arrangement arrived Friday May *** (not Mothers Day). They arrived wilted & unappealing with no vase. Chocolate truffles were in the package - I assume in lieu of the vase however my mother is newly diagnosed diabetic and can not consume chocolate. Wilted flowers- * days before Mothers *************** she cant eat- not at all a nice Mothers Day surprise for my mom. I contacted the business in regards to this disappointing flower arrangement via email. I was offered a credit. I accepted the offer for a store credit on May 16th. I have not heard back from them since. I have followed up recently and still have not heard anything.

  Business Response

  Date: 03/06/2025

  We regret to hear that the services didn't meet customer's expectations.

  The customer ordered a product that clearly states Vase not included in the description. The flowers delivered were tulips, which can appear soft during transit but typically revive once placed in fresh water.
  The chocolates were part of the package, not a replacement for a vase.

  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex
  

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:30/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for delivery of flowers on May **** to be delivered on May **** (********). During order placement, there was a notifications that delivery may take up to May ****. I accepted the delay. When the flowers did not arrive by May **** EOD, I called Bloomex requesting to cancel the order as the recipient had already left the delivery address. I was advised that order was in packaging and could not be stopped. The agent promised me someone would call back and follow up with me about about a possible refund or store credit. Despite the advice that order was on its way, it did not arrive until late on May **** (* days later than requested and * days later than delayed notice). The intended recipient did not get the flowers and I had to ask the neighbour to pick it up at door step. Another issue is the bouquet was nowhere near what I had ordered. Not comparable in size and entirely different colour scheme and flower selection. After seeing what was delivered, I reached out to Bloomex via chat, uploaded the photos and asked for a resolution. The chat live agent asked me to email the photos and wait for a response. I emailed the same information to Bloomex customer care on May **** requesting a refund as the company failed to deliver the service and product they promised. None of my emails, calls or chats were addressed to day (May 30th). I am requesting a full refund due to unacceptable conduct of this organization.

  Business Response

  Date: 03/06/2025

  We regret to hear that the services didn't meet customer's expectations.
  Please note that the customer's order experienced a delay due to an unforeseen surge in volume related to the Mother's Day holiday rush. We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  Wed be happy to offer a replacement order at no additional cost. Alternatively, we can send a gift basket of equal value or provide a store credit that can be used at any time in the future.
  We sincerely apologize for any inconvenience this may have caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will accept store credit for the value of my order. 
  
  Sincerely,
  
  ***** *******