Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bloomex has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bloomex

      6 3510 27 St Ne Calgary, AB T1Y 5E2

    • Bloomex

      20-B Rosedale Drive Dartmouth, NS B3A 1L8

    • Bloomex

      19133 Shaughnessy St Vancouver, BC V6P 6R9

    • Bloomex

      15324 - 116th Avenue Edmonton, AB T5M 3Z6

    • Bloomex

      6431 60 St Beaumont, AB T4X 0J3

    Customer Complaints Summary

    • 418 total complaints in the last 3 years.
    • 132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for a funeral service the day before and asked if they could be delivered by 1 p.m. on August 5th 2022. I had to pay an extra $5 for "early delivery". I saw the flowers I wanted which were advertised as being on sale. I spoke to a lady, and it was very hard to hear her. I could hear a very loud t.v. in the background. She helped me decide on flowers and said they'd be delivered by 1 p.m. on Aug. 5th. I told her that the funeral service was a short one, only between 1-4. The flowers did not get delivered until after the service and family left the funeral home at 4:10. I was there and saw the delivery person bringing in flowers with a box that said "Bloomex". When I spotted I asked "could I see those flowers please? I think I ordered these ones" The guy let me take a peak inside the box, and I was mortified at the flowers, and asked if I could take a picture of these because they WERE DEFINITELY not what I ordered. He let me take a picture , and then I asked the funeral director, if the family will come back to get these flowers, after the wake. She said they already left and that they'll keep them at the front desk just in case they pick them up. When I got home I called and spoke to the Bloomex on phone, and was upset that I didn't get the $95.00 flowersI ordered and that my family never received and they're probably sitting at the funeral home now, that I wasted my money. They told me to "calm down" and after being on the phone with them for over an hour, the only resolution that they could offer me was to deliver flowers to me, but with no exact time or date, and the office would first need to get this email. They said they couldn't credit my account, and that the only resolution, was to resend flowers to my house. I searched Bloomex and found many people were scammed in the past, and that they didn't get what they ordered at all. I've ******** what I ordered and what walked in late and was never received my the family.

      Business Response

      Date: 17/08/2022

      We regret to hear that the services didnt meet customer's expectations. 
      We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. 

      As far as we see from the order history, customer reached out to our customer service line and order was redelivered. 

      Regards, Bloomex 

      Customer Answer

      Date: 18/08/2022


      Complaint: ********

      I am rejecting this response because:
      Sending me flowers was the only thing they offered me.  They would not offer me a full refund. Since my flowers were not received by the family I was sending them to in a timely as a professional manner.  The funeral was over at 4:00, they weren't delivered until 4:10, the flowers had no purpose being sent and were not received as a gift to the fault in which I purchased them for.  

      I had no choices,  they told me the only thing they could do for me was to send me flowers to my home.  I told them that did not seem like a fair resolution,  and that flowers for me wasn't going to make this better. They offered only that as part of the resolution, and since I was out some cash, and the family didn't even receive a gift from me,  I took that offer, but told them I'm terribly upset about this.  

      i wanted a full refund for service not fulfilled. I have read reviews after the fact and seems like there are spot of customers complaining about the same thing.  How are they even still in business? ??
      Sincerely,

      ***********************

      Business Response

      Date: 23/08/2022

      We apologise the services did not meet customer's expectations.

      The original order was attempted for a delivery with a delay. Customer Service team has been in touch with a customer and offered possible options. Customer agreed to an option of resend. The order was re-delivered on 6th of August. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a store credit that the customer can use at any time in the future.
      We apologize for any inconvenience caused.
      Bloomex Team 

      Customer Answer

      Date: 24/08/2022


      Complaint: ********

      I am rejecting this response because:

      the company have me teo options, to resend it  or store credit. I explained to them,  that I won't be using their company any more,  so a store credit wasn't reasonable. They told me that the only other thing they could do was the I could have the flowers resent. But I told them,  I knew the funeral adress, nothing else.  I don't have any information for the family's address to send to them.  They said they could send flowers to me then.  After a very long time in the phone,  not getting anywhere with them,  I accepted the free flowers. But,  I'm not happy with that response.  

      If flowers were delivered late and not received by the family to whom we sent them to, because the funeral was over and the family left, does it even matter that they were still delivered to a funeral home to sit on a counter? 

      I want a refund,  not a credit or gift card,  I won't be giving Bloomex business ever again. 

      Sincerely,

      ***********************

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.