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Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bloomex has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bloomex

      6 3510 27 St Ne Calgary, AB T1Y 5E2

    • Bloomex Inc

      902 Magnetic Dr North York, ON M3J 2C4

    • Bloomex

      20-B Rosedale Drive Dartmouth, NS B3A 1L8

    • Bloomex

      19133 Shaughnessy St Vancouver, BC V6P 6R9

    • Bloomex

      15324 - 116th Avenue Edmonton, AB T5M 3Z6

    Customer Complaints Summary

    • 411 total complaints in the last 3 years.
    • 152 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/11/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov. 16, 2022, I purchased a balloon bouquet and snapdragon flowers for my husband's birthday. Spending $64.35, that included an express delivery service fee of $18.98 to ensure that delivery of items would occur on November 17th, 2022 by 12 noon. At 12:05pm I reached out to Bloomex to inquire as to where the delivery was, explaining that after 1:30pm my husband would not be home to receive delivery. Representative said they would look into this. At 1:30pm, I received an email from Bloomex stating that the order was delivered. As this delivery was to come to our home address and I work from home. I was surprised to learn this. I came downstairs and inquired with my husband if he received anything and he advised me that he had not. I reached out to Bloomex stating that we did not receive the delivery she stated that the items was signed by a name that i did not recognize. I explained to her that whoever was in receipt of this delivery was not at this address and i did not recognize the name. That it was just myself, my husband and the dog here and we are all at home and from my home office i have a clear view of the road and there were no deliveries. She indicated that she would look into this. It is now 5:30pm and i have not heard back. I was offered a store credit which i admit I scoffed at, indicating do you really think i will do business with Bloomex again.Please resolve this situation.

      Business Response

      Date: 21/11/2022

      We regret to hear that the services didnt meet customer's expectations. ?The order was not sent on time due to a technical glitch in our system.
      As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show ** in customer's account.? Thank you, Bloomex

      Customer Answer

      Date: 21/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:14/11/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordering a gift for my friend across country I ordered around 12 pm and had no update there would be any issue the the next day delivery. They confirmed the order. The next morning at 4:50 am they called me and sent an email saying they only looked at my order now and they missed the cut off time for delivery. They refused to use the local florist as they were too cheap to pay the price difference . When I called for a refund they refused. I didnt want my friend to receive flowers the day after her birthday. They assured me she would receive an upgrade and I would get a 15 credit on account. I told my friend i was sorry but her flowers would come the next day. Today (the day after) her birthday she received the flowers with the upgrade... They were wilted and broke and the balloon was half inflated. When I called for a refund they said it was not possible as she got her flowers. Dead flowers a day late with no promised upgrade or credit on account. Once again no one cared and just said well she got flowers and I'll see if you can get you credit... I never got my initial 15 but why would I ever want to use this company again.

      Customer Answer

      Date: 14/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      To whomever it may concern the company Bloomex has returned to me with a reasonable resolution.

      Complaint  #******** can be closed.


      Sincerely,

      *****************************

    Bloomex is NOT a BBB Accredited Business.

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