Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

411 total complaints in the last 3 years.
156 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:26/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered bouquet and greeting card but delivery looked old and flowers not like on the picture and no greeting card.I complained several times to bloomex but with no result. The delivery was in **********, **
Business Response
Date: 27/11/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Due to that we had to contact our partner florist in the area. Customer's order was fulfilled to the value of the price paid, to not cause a delay and ensure the recipient receives the gift on the day planned.
As customer's satisfaction is our top priority, we would like to offer a full store credit to be used for their next purchase. However, the store credit will be issued for only Canadian website.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 27/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:19/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against: Bloomex Canada Order Number: ******* Customer Name: ****** ****** Email: ********************** Phone: ************ Complaint Description:I ordered a supersized flower arrangement from Bloomex (Order #*******) for $******. The arrangement delivered was not as described, not as pictured, and arrived one day late.The arrangement shown on Bloomexs website was full, lush, included a bow, and appeared significantly larger. What I received was extremely sparse, missing the bow and greenery, and nowhere near the size advertised. It looked nothing like what I paid for. I have photos that clearly show the discrepancy.This qualifies as goods not as described.I contacted Bloomex immediately with photos. They refused a refund, citing their internal policy, and only offered a replacement bouquet, a gift basket, or in-store credit. This is not an acceptable solution since the product did not match the advertisement and the occasion for the flowers has passed.I requested a full refund to my original method of payment ******* which Bloomex has refused.Desired Resolution:A full refund of $****** to my original payment method.Attachments:Photos of the arrangement delivered Screenshot of the product listing advertised Email correspondence Please note that Im having a difficult time uploading and sending email correspondence and photos . Please verify to my email and I can forward them if need be. **********************
Business Response
Date: 21/11/2025
We regret to hear that the services didnt meet customer's expectations.
Kindly note, the customers order was placed and paid for five minutes before the cut off time for sameday delivery, which is 1 p.m. Unfortunately, our production team did not have enough time to prepare the order within five minutes and dispatch it on the same day. Because of this, an email regarding next-day delivery was sent to the customer. According to our production team, the correct stem sizes were used, and the arrangement matches the recipe for the item ordered. No substitutions were made. Unfortunately, based on the pictures provided by the customer, we are unable to properly assess the quality. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge to be sent to any address in ******. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 21/11/2025
I am updating my complaint to clarify that the bouquet I received from Bloomex was materially different from what was advertised on their website. This is not a minor substitution it is a significant downgrade in quality, size, and flower type.

Bloomex refused to provide a full refund, offering only store credit despite the misrepresentation. Under the Ontario Consumer Protection Act, goods must match their advertised description. The product I received does not match the representations made at the time of purchase.

Based on the large number of similar complaints, this appears to reflect a pattern of misleading advertising and substitution practices. I am also filing a complaint with the **************************** regarding deceptive marketing practices.
They have a policy for customer satisfaction which they clearly do not stand by. I will never do business with them ever again .

I am requesting a full refund back to my original payment method.
Customer Answer
Date: 21/11/2025
Just an added note to my response I just made . They said my order was 5 minutes before the cut off time . They did not tell me that they would not be able to delivery that same day as they promised. This was clear deception-on their part . They could have said at the time that this order will need to be fulfilled the next day . They however took my money knowing full well that what they promised would not possibly be fulfilled. This is deceptive and criminal intent .
Customer Answer
Date: 21/11/2025
Just an added note to my response I just made . They said my order was 5 minutes before the cut off time . They did not tell me that they would not be able to delivery that same day as they promised. This was clear deception-on their part . They could have said at the time that this order will need to be fulfilled the next day . They however took my money knowing full well that what they promised would not possibly be fulfilled. This is deceptive and criminal intent .
Customer Answer
Date: 21/11/2025
With an added note for your information:
Doing my investigation research in this Bloomex company I have learned that there is a class action law suit against this company .

The law firm ******************************* filed a class action against Bloomex, alleging that they failed to adequately disclose surcharge fees that are added on at checkout.
These kinds of undisclosed or under-disclosed fees are referred to as drip pricing.
The suit claims this is misleading / false advertising, in violation of the Competition Act (federal) and, in ******, the Consumer Protection Act.

Where the lawsuit is filed

One of the class actions was filed in the ***********************.
There is also a parallel action in Quebecs Superior Court.

Business Response
Date: 26/11/2025
We regret to hear that the services didnt meet customer's expectations. Kindly note, as previously stated, the bouquet matches the description of what was ordered and no substitutions were made. As much as we would like to provide a full refund, unfortunately our policies do not allow us to do so. We sincerely apologize for the inconvenience.
We would be happy to offer the customer a resend of the order or any other product of equal value to any address within ******. If flowers are not preferred, we can also resend a gift basket instead. If a resend is not a satisfactory option, we can issue a full store credit for the amount paid. Once again, we apologize for the inconvenience.
Kind regards,
Bloomex
Customer Answer
Date: 26/11/2025

RESPONSE TO BLOOMEX NOT SATISFIED

Dear BBB,

Thank you for the update. I am writing to confirm that I am not satisfied with Bloomexs response.

1. Goods Not as Described
Bloomexs claim that the bouquet matches the description is incorrect. The delivered arrangement was:

Much smaller than the advertised supersized version,
Missing greenery, fullness, and the bow shown,
Not comparable in quality, quantity, or presentation.
This is a clear misrepresentation and violates the Ontario Consumer Protection Act.

2. Delivery Issues and Lack of Disclosure
Bloomex states the order was placed five minutes before cut-off, but:

The website did not indicate same-day delivery was unavailable,
Payment was taken without warning,
Only after checkout was I informed delivery would be delayed.
This is misleading. Had I known, I would not have ordered.

3. Improper Refusal of Refund
Their policy cannot override consumer-protection law. A refund is required when:

Goods dont match what was advertised,
The service is not provided as promised, or
Material information is withheld.
A replacement or store credit is not acceptable, especially after the occasion has passed.

4. Pattern of Problems
Bloomex has a documented history of similar complaintsmisrepresentation, failed deliveries, refusal to refund, and substitutions without noticeas well as an active class action regarding deceptive practices.

Requested Resolution
My request remains unchanged:
? A full refund of $****** to my Visa.
This is the only appropriate remedy given the misrepresentation and delivery failure.

Thank you for your continued assistance.

Sincerely,
****** ******
Initial Complaint
Date:12/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order #******* Flowers were ordered Sept 18, 2025 to be delivered to ********************** ********, ************************************************** MB to a patient there. The patient did not receive them, I called Bloomex on Oct *** regarding the problem was told they had delivered them on the ****, but would send flowers free of charge since she had not received them, I called again on Oct 11th , no flowers, this time I was told that they couldn't deliver the flowers as this was not in their route and they'd give me a store credit, I requested a reimbursement to my credit card, which the lady agreed she do. I know this takes a some time to appear on a credit card but to date I have not received a refund. All I want is a refund of my money. These flowers were to go to a lady that had lost her husband. I believe that the phone calls were to Bloomex in ****** Ph: **************
Business Response
Date: 13/11/2025
We regret to hear that the services didnt meet customer's expectations.
We attempted to deliver an order for ****** ***** at the originally requested address *******************************************************************. Turns out the address does not match Canada Post System and it's incorrect. Accotding to the order history a full refund was never offered to the customer. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge to any address in ****** which matches with *********** website. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 13/11/2025

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *********
Initial Complaint
Date:03/11/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October ****** I ordered flowers from **********. They stated that they delivered Canada wide. I paid for the flowers taxes and delivery which came to $***** with my credit card. I then received a message from them stating that they do not deliver to where I wanted them to go and that I can send them to a different address? I chose another company and got flowers sent assuming they would refund my credit card as they could not fulfill their end of the contract. They then sent me an email stating that I would only get a credit for the amount from **********. I called and asked to speak to someone and was told that somebody would call me back. I called multiple times asking to speak to a manager which there were not any available and then they would send me another email telling me about my credit - which also states that if I use the credit in the future it did not include deliver or taxes? So I have to spend more money to use my credit? Again I tried to contact somebody and got the repeat email. I do not send flowers often and apparently if I do they dont deliver there so I cant and I really dont want to spend more or use this company again after this. I also had reply emails from Bloomex so I guess they are one of the same? They stated that it is their policy to not refund in this circumstance but I do not see that anywhere only that they want their costumers satisfied. In my eyes they could not hold up their end of the transaction so I should get my money back and this is all I want. I am not sure if this is a scam but terrible business and I feel that I have been scammed. I do not want a credit in this situation I want a full refund of money to my credit card.
Customer Answer
Date: 03/11/2025
I received a notice today that they will be giving me a full refund.
thank you,
***** ******
Business Response
Date: 04/11/2025
We regret to hear that the services didnt meet customer's expectations.
Kindly note we a refund in the amount of $***** was issued on *** of October to the original form of payment used for the purchase.
Authorization key *************************** Message Transaction approved Amount $***** (***%) Status Success
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:31/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed a phone order for our grandson's grand opening of his new business in ******* ********. Was insured by the agent that delivery would be guaranteed. Soon thereafter, Bloomex delayed the arrival by * days and rather than call us which was our choice of communication for our order, they sent an email to our spam folder. When we eventually found out nothing had been sent to the grand opening we did find the delay notice and called to cancel the grossly late delivery before the new arrival time. We were not so politely informed that it was too late and they were going to be delivered whether we liked it or not. Turns out if they were delivered it was too a dumpster because nothing ever showed up at the business and no notice of the failed delivery was sent to us until we forced the question. Now Bloomex is refusing a refund as that is their POLICY. I do not want a credit for a company with which I do not intend to ever do business with again. I want a REFUND!
Business Response
Date: 01/11/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones. The email regarding delivery date change was sent to the customer on 2025-****** our customer service team also tried to contact customer via phone but we were led to the voicemail box. After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 04/11/2025

Complaint: ********

I am rejecting this response because:
Information that the business attempted to contact us by the same medium by which we placed the order is incorrect. There were no messages on either our cell or home phone lines.
The complete and abject failure to deliver my order to a once in a lifetime celebration is absolutely unacceptable. I want a complete refund of my order and not a credit for a company which I do not intend to buy from ever again.

Sincerely,

***** *******
Business Response
Date: 05/11/2025
We regret to hear that the services didnt meet customer's expectations.
The delivery address fall outside of our local delivery areas. We deliver such areas overnight with an external courier partner from Tuesday to Friday. Although we collaborate with affiliated ******** to fulfill our orders, their pricing is notably higher than ours, and they do not offer our promotional deals. As stated previously, an email informing about the delay was sent to a customer as soon as we were informed about the delay. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We can promptly resend the order with fresh flowers to any address in ******. Alternatively, we can send a gift basket filled with gourmet items like chocolates, sweets, cookies, and crackers. If none of the options are suitable, we can issue an in-store credit for future use. Sincerely, Bloomex
Customer Answer
Date: 05/11/2025

Complaint: ********

I am rejecting this response because:
This is just a rehash of their standard response which remains unacceptable. I may have no choice but to pursue this matter in small claims court to attain a refund unless Bloomex relents. I wish to leave this complaint open pending potential resolution through the court.

Sincerely,

***** *******
Initial Complaint
Date:20/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rather expensive sympathy bouquet, around $** with taxes and delivery. What my family received was a limp and dying bouquet that arrived in a box. The receipt and status of the bouquet suggests it was sent October **. Unfortunately it did not arrive until October **, * days later. A bouquet in a box for * days is sure to **** and die and look horrible upon arrival; which it did. I cannot believe any business would think this was a smart thing to do.
Business Response
Date: 21/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********,********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.The order dispatched for delivery via Purolator Couriers with tracking number ************, was delayed in transit due to missed connection. We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 23/10/2025
If there is no refund available, I will accept that you send a gourmet basket of equal value to the same address. Thank you!
Initial Complaint
Date:15/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers (Order #*******) from Bloomex to be delivered September 26th to an ****** for my wifes birthday. Bloomex confirmed the order and charged my credit card. Without my consent, the company changed the delivery date to October 1. Despite repeated objections by email, phone and text, the flowers were delivered late (on September **), after my wife had checked out.Bloomex has since acknowledged the delay but refuses to refund the purchase beyond $* refund for extra delivery costs, instead offering only store credit. I never received the product or service paid for, and the company has not honored its stated delivery commitment. I am seeking a full refund of the original purchase amount ($*****, less the $* already refunded).
Business Response
Date: 20/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order had to be delivered is outside of local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. We were unable to use our local partner to deliver your order to this location. Based on this and due to the National Day for Truth and Reconciliation on Tuesday, the order was rescheduled for Wednesday delivery. Keep in mind the address never stated that the delivery was going to an ******. An email informing about the delay was sent to a customer. We have refunded the customer extra delivery fee that was paid for delivery on 2025-*****. We are unable to issue full refunds for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge to any address within ******. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 27/10/2025

Complaint: ********

I am rejecting this response because: I do not accept Bloomexs response because the company failed to deliver the product on the confirmed delivery date of September **, 2025, which was explicitly agreed to at the time of purchase and payment. The order arrived four days late (September **), when the recipient was no longer present at the address.

Bloomexs explanation that the location was outside of local delivery areas is not valid, as the address was accepted, confirmed, and payment processed through their website without any notice that timely delivery would be impossible. The order confirmation constituted a contract for delivery on September **.
The companys internal policy that denies refunds once an order is prepared or sent out cannot override consumer protection laws requiring a refund when a service is not provided as agreed. The flowers were never received and the purpose of the purchase (a birthday gift) was not fulfilled.
A partial refund and offers of store credit or replacement product are not appropriate remedies for a non-delivered order. I am therefore maintaining my request for a full refund to the original payment method.

Sincerely,

***** *******
Business Response
Date: 28/10/2025
We regret to hear that the services didnt meet customer's expectations.
After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Per tracking, order has been successfully delivered on 2025-*****, a closest delivery date to what our customer wanted it to be delivered on. We are committed to resolving this issue. To achieve this, we recommend the following options for our customer:
1. A flower arrangement to be delivered to the customer's address or any other valid address in ******;
2. We could send a complimentary gift basket instead value to the price paid;
3. If the above step does not provide a satisfactory resolution, we could issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 28/10/2025

Complaint: ********

I am rejecting this response because the proposed resolution is exactly the same as the one I rejected previously.

Sincerely,

***** *******
Initial Complaint
Date:14/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my Mom flowers for her birthday and paid an additional ***** for same day delivery on August **, **25. I recieved a message late in the day stating the delivery address was out of their typical service area and because it was a long weekend, the flowers would be delivered * days later (September *, **25)! **************** assured me they would "upgrade" my order and refund the same day delivery fee. It was too late to order flowers from a florist for same day delivery, so I was stuck to accept the late order.The flowers delivered looked nothing like what I requested and the "upgrade" consisted of a cheap box of chocolate covered nuts that you get from the dollar store. The flowers pictured on the internet were a mis***utation.After numerous emails and requests for my refund (that they promised) over a month. I receive an email on September **, **25 again stating I would receive a refund for the same day delivery fee. I recieved another email October **, **25 that they were unable to provide a refund, but pleased to offer me a credit for future use. I have a screen shot of their customer service *** stating a refund would be provided, and I have an email stating I would receive a refund. I would like an apology and the promised refund.
Business Response
Date: 20/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order had to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones. Kindly note that we require pictures of the items received in order to assist our customers effectively. According to our records, the free upgrade was also explained to the customer. We are unable to issue a full refund for orders that are confirmed, prepared or sent out for delivery but we will be glad to issue a refund for the extra charge for the same day delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you, Bloomex
Customer Answer
Date: 20/10/2025

Complaint: ********

I am rejecting this response because:
I am only rejecting the response because I would like a clear definition on what I will be receiving from the company. There were choices/alternatives, and I would not be able to let the company know which settlement I agree to.
Also, let me clarify that I never asked for a full refund, I wanted what was fair and promised to me. I also provided Bloomex with pictures of the product(s) delivered when I originally complained. I have attached pictures again.
I will agree to take the refund for the same day delivery fee and a replacement of the order.
Sincerely,

****** *****
Business Response
Date: 21/10/2025
We regret to hear that the services didn't meet customer's expectations. As a resolution, we will be glad to proceed with a refund of the $5 sameday delivery fee. In addition, we would be happy to provide a replacement flower order. We can resend the same type of flowers originally ordered, or if preferred, we can send a different arrangement of equal value. If the flowers are no longer needed, we can alternatively offer a gift basket of equal value instead.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 22/10/2025

Complaint: ********

I am rejecting this response because:
The same day delivery fee was $***** plus tax, not $* as stated in your message. I have attached the order invoice for your reference.
I will agree to a refund of ***** plus tax for the delivery fee I paid for and a replacement of the flowers ordered.
Sincerely,

****** *****
Initial Complaint
Date:07/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers for an occasion oct */25. They did not arrive. I was texted and informed we were out.of.their delivery area and ******** a day later. I said okay. They still did not arrive. I called and was told they do not do refunds. I paid with credit card. I demanded ********* put back on card. I asked for a manager and was told he/she was busy and would text me back. Hasn't happened. I would like a refund.
Business Response
Date: 09/10/2025
We regret to hear that the services didn't meet customer's expectations.
The order was shipped via FedEx Couriers. According to tracking number ************, the order was delivered on Thursday, 1********** ** ****** We are unable to issue a refund for orders that are
confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 09/10/2025
Theories arrived a full week late and shriveled up and disgusting. I asked for a refund immediately as my order was late for the first day. They said they would deliver it on Friday, it did not come. They use another courier service they said *****. It came by purolator. I ********** a refund to my credit card.
*** Campbell
Customer Answer
Date: 11/10/2025
I wanted to add that i cannot understand that I was never informed that there was a no refund policy before I ordered flowers. I would never order anything without a quarantee to get a refund if item was not satisfactory. I still have a big problem that a full week later parcel was delivered. *********** doesn't understand that this is wrong..
*** Campbell
Customer Answer
Date: 15/10/2025

Complaint: ********

I am rejecting this response because: i was never informed there was a no refund policy. Furthermore the flowers arrived a week later and not by the courier mentioned by Bloomex. The flowers were shriveled and not good quality. I've called a number of times for a manager to be told over again that they would get back in touch with me. No response.
I even called today oct *****25 to be told the manager would get in touch with me within an hour, that was noonish. It is now ****pm
*** ********
***** ********
************
Sincerely,

****** ******** * ***** ********
Business Response
Date: 20/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********,********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.The order dispatched for delivery via Purolator Couriers with tracking number ************, was delayed in transit due to missed connection.We are constrained by our company policies and cannot issue refunds for orders that have already been prepared and shipped out for delivery. Please be informed that our policies are listed on our website for our customers to view before placing an order. By submitting an order, you therefore consent to be bounded by these policies. We hope that clarifies the matter. However, we would like to offer a replacement order free of charge to any address in ******. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 20/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:29/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for two bouquets and only received one. When calling Bloomex I was told a supervisor would contact me and no such thing happened. When I called again the representative I spoke with was extremely patronizing and told me that the best they could do was resend the flowers and told me he thought that was the best thing to do and the recipient would really appreciate the flowers whether it was her birthday other not, and a refund was refused. He kept talking over me and then he told me I was being disrespectful and hung up on me.
Business Response
Date: 06/10/2025
We regret to hear that the services didn't meet customer's expectations.
We attempted to deliver an order on ** of September, As soon as we found out that a part of the product was missing, we resent the missing part on September the **.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********

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