Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

412 total complaints in the last 3 years.
152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October ****** I ordered flowers from **********. They stated that they delivered Canada wide. I paid for the flowers taxes and delivery which came to $***** with my credit card. I then received a message from them stating that they do not deliver to where I wanted them to go and that I can send them to a different address? I chose another company and got flowers sent assuming they would refund my credit card as they could not fulfill their end of the contract. They then sent me an email stating that I would only get a credit for the amount from **********. I called and asked to speak to someone and was told that somebody would call me back. I called multiple times asking to speak to a manager which there were not any available and then they would send me another email telling me about my credit - which also states that if I use the credit in the future it did not include deliver or taxes? So I have to spend more money to use my credit? Again I tried to contact somebody and got the repeat email. I do not send flowers often and apparently if I do they dont deliver there so I cant and I really dont want to spend more or use this company again after this. I also had reply emails from Bloomex so I guess they are one of the same? They stated that it is their policy to not refund in this circumstance but I do not see that anywhere only that they want their costumers satisfied. In my eyes they could not hold up their end of the transaction so I should get my money back and this is all I want. I am not sure if this is a scam but terrible business and I feel that I have been scammed. I do not want a credit in this situation I want a full refund of money to my credit card.
Customer Answer
Date: 03/11/2025
I received a notice today that they will be giving me a full refund.
thank you,
***** ******
Business Response
Date: 04/11/2025
We regret to hear that the services didnt meet customer's expectations.
Kindly note we a refund in the amount of $***** was issued on *** of October to the original form of payment used for the purchase.
Authorization key *************************** Message Transaction approved Amount $***** (***%) Status Success
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:20/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rather expensive sympathy bouquet, around $** with taxes and delivery. What my family received was a limp and dying bouquet that arrived in a box. The receipt and status of the bouquet suggests it was sent October **. Unfortunately it did not arrive until October **, * days later. A bouquet in a box for * days is sure to **** and die and look horrible upon arrival; which it did. I cannot believe any business would think this was a smart thing to do.
Business Response
Date: 21/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********,********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.The order dispatched for delivery via Purolator Couriers with tracking number ************, was delayed in transit due to missed connection. We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 23/10/2025
If there is no refund available, I will accept that you send a gourmet basket of equal value to the same address. Thank you!
Initial Complaint
Date:15/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers (Order #*******) from Bloomex to be delivered September 26th to an ****** for my wifes birthday. Bloomex confirmed the order and charged my credit card. Without my consent, the company changed the delivery date to October 1. Despite repeated objections by email, phone and text, the flowers were delivered late (on September **), after my wife had checked out.Bloomex has since acknowledged the delay but refuses to refund the purchase beyond $* refund for extra delivery costs, instead offering only store credit. I never received the product or service paid for, and the company has not honored its stated delivery commitment. I am seeking a full refund of the original purchase amount ($*****, less the $* already refunded).
Business Response
Date: 20/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order had to be delivered is outside of local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. We were unable to use our local partner to deliver your order to this location. Based on this and due to the National Day for Truth and Reconciliation on Tuesday, the order was rescheduled for Wednesday delivery. Keep in mind the address never stated that the delivery was going to an ******. An email informing about the delay was sent to a customer. We have refunded the customer extra delivery fee that was paid for delivery on 2025-*****. We are unable to issue full refunds for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge to any address within ******. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 27/10/2025

Complaint: ********

I am rejecting this response because: I do not accept Bloomexs response because the company failed to deliver the product on the confirmed delivery date of September **, 2025, which was explicitly agreed to at the time of purchase and payment. The order arrived four days late (September **), when the recipient was no longer present at the address.

Bloomexs explanation that the location was outside of local delivery areas is not valid, as the address was accepted, confirmed, and payment processed through their website without any notice that timely delivery would be impossible. The order confirmation constituted a contract for delivery on September **.
The companys internal policy that denies refunds once an order is prepared or sent out cannot override consumer protection laws requiring a refund when a service is not provided as agreed. The flowers were never received and the purpose of the purchase (a birthday gift) was not fulfilled.
A partial refund and offers of store credit or replacement product are not appropriate remedies for a non-delivered order. I am therefore maintaining my request for a full refund to the original payment method.

Sincerely,

***** *******
Business Response
Date: 28/10/2025
We regret to hear that the services didnt meet customer's expectations.
After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Per tracking, order has been successfully delivered on 2025-*****, a closest delivery date to what our customer wanted it to be delivered on. We are committed to resolving this issue. To achieve this, we recommend the following options for our customer:
1. A flower arrangement to be delivered to the customer's address or any other valid address in ******;
2. We could send a complimentary gift basket instead value to the price paid;
3. If the above step does not provide a satisfactory resolution, we could issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 28/10/2025

Complaint: ********

I am rejecting this response because the proposed resolution is exactly the same as the one I rejected previously.

Sincerely,

***** *******
Initial Complaint
Date:14/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered my Mom flowers for her birthday and paid an additional ***** for same day delivery on August **, **25. I recieved a message late in the day stating the delivery address was out of their typical service area and because it was a long weekend, the flowers would be delivered * days later (September *, **25)! **************** assured me they would "upgrade" my order and refund the same day delivery fee. It was too late to order flowers from a florist for same day delivery, so I was stuck to accept the late order.The flowers delivered looked nothing like what I requested and the "upgrade" consisted of a cheap box of chocolate covered nuts that you get from the dollar store. The flowers pictured on the internet were a mis***utation.After numerous emails and requests for my refund (that they promised) over a month. I receive an email on September **, **25 again stating I would receive a refund for the same day delivery fee. I recieved another email October **, **25 that they were unable to provide a refund, but pleased to offer me a credit for future use. I have a screen shot of their customer service *** stating a refund would be provided, and I have an email stating I would receive a refund. I would like an apology and the promised refund.
Business Response
Date: 20/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order had to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********, ********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones. Kindly note that we require pictures of the items received in order to assist our customers effectively. According to our records, the free upgrade was also explained to the customer. We are unable to issue a full refund for orders that are confirmed, prepared or sent out for delivery but we will be glad to issue a refund for the extra charge for the same day delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you, Bloomex
Customer Answer
Date: 20/10/2025

Complaint: ********

I am rejecting this response because:
I am only rejecting the response because I would like a clear definition on what I will be receiving from the company. There were choices/alternatives, and I would not be able to let the company know which settlement I agree to.
Also, let me clarify that I never asked for a full refund, I wanted what was fair and promised to me. I also provided Bloomex with pictures of the product(s) delivered when I originally complained. I have attached pictures again.
I will agree to take the refund for the same day delivery fee and a replacement of the order.
Sincerely,

****** *****
Business Response
Date: 21/10/2025
We regret to hear that the services didn't meet customer's expectations. As a resolution, we will be glad to proceed with a refund of the $5 sameday delivery fee. In addition, we would be happy to provide a replacement flower order. We can resend the same type of flowers originally ordered, or if preferred, we can send a different arrangement of equal value. If the flowers are no longer needed, we can alternatively offer a gift basket of equal value instead.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 22/10/2025

Complaint: ********

I am rejecting this response because:
The same day delivery fee was $***** plus tax, not $* as stated in your message. I have attached the order invoice for your reference.
I will agree to a refund of ***** plus tax for the delivery fee I paid for and a replacement of the flowers ordered.
Sincerely,

****** *****
Initial Complaint
Date:07/10/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers for an occasion oct */25. They did not arrive. I was texted and informed we were out.of.their delivery area and ******** a day later. I said okay. They still did not arrive. I called and was told they do not do refunds. I paid with credit card. I demanded ********* put back on card. I asked for a manager and was told he/she was busy and would text me back. Hasn't happened. I would like a refund.
Business Response
Date: 09/10/2025
We regret to hear that the services didn't meet customer's expectations.
The order was shipped via FedEx Couriers. According to tracking number ************, the order was delivered on Thursday, 1********** ** ****** We are unable to issue a refund for orders that are
confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 09/10/2025
Theories arrived a full week late and shriveled up and disgusting. I asked for a refund immediately as my order was late for the first day. They said they would deliver it on Friday, it did not come. They use another courier service they said *****. It came by purolator. I ********** a refund to my credit card.
*** Campbell
Customer Answer
Date: 11/10/2025
I wanted to add that i cannot understand that I was never informed that there was a no refund policy before I ordered flowers. I would never order anything without a quarantee to get a refund if item was not satisfactory. I still have a big problem that a full week later parcel was delivered. *********** doesn't understand that this is wrong..
*** Campbell
Customer Answer
Date: 15/10/2025

Complaint: ********

I am rejecting this response because: i was never informed there was a no refund policy. Furthermore the flowers arrived a week later and not by the courier mentioned by Bloomex. The flowers were shriveled and not good quality. I've called a number of times for a manager to be told over again that they would get back in touch with me. No response.
I even called today oct *****25 to be told the manager would get in touch with me within an hour, that was noonish. It is now ****pm
*** ********
***** ********
************
Sincerely,

****** ******** * ***** ********
Business Response
Date: 20/10/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********,********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.The order dispatched for delivery via Purolator Couriers with tracking number ************, was delayed in transit due to missed connection.We are constrained by our company policies and cannot issue refunds for orders that have already been prepared and shipped out for delivery. Please be informed that our policies are listed on our website for our customers to view before placing an order. By submitting an order, you therefore consent to be bounded by these policies. We hope that clarifies the matter. However, we would like to offer a replacement order free of charge to any address in ******. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 20/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:29/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for two bouquets and only received one. When calling Bloomex I was told a supervisor would contact me and no such thing happened. When I called again the representative I spoke with was extremely patronizing and told me that the best they could do was resend the flowers and told me he thought that was the best thing to do and the recipient would really appreciate the flowers whether it was her birthday other not, and a refund was refused. He kept talking over me and then he told me I was being disrespectful and hung up on me.
Business Response
Date: 06/10/2025
We regret to hear that the services didn't meet customer's expectations.
We attempted to deliver an order on ** of September, As soon as we found out that a part of the product was missing, we resent the missing part on September the **.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:22/09/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers from Bloomex to be delivered to my friend in ********** ON on Tuesday Sept ****. On the **** they sent an email saying that it would be delivered on Wed. Tried to contact them by email and phone with no success. The flowers were eventually delivered on Friday 19th.Between Tuesday and Friday the flowers were with Purolator so you can imagine how fresh they were after * days. They virually have no customer service. I should have checked reviews prior to ordering, however, hind sight is ****** I hope that other people can be warned not to use Bloomex.
Business Response
Date: 24/09/2025
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ****************, *********, *******, ********,********, ******* and *****************. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones.The order dispatched for delivery via Purolator Couriers with tracking number ************, was delayed in transit due to sorting error. An email informing about the delay was sent to a customer as soon as we were informed by a third party company. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gourmet basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Initial Complaint
Date:02/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: August **, 2025 The amount of money you paid: $***** What the business committed to provide you: A Classic Fruit Basket (**********************************************************************************)The nature of the dispute:The fruit basket was not delivered as the product advertised on their website, they sent a small bouquet of flowers instead, and the mix-up ruined my wife's birthday surprise.I received a significantly less valuable item.The second delivery of the fruit basket was still not what was advertised.Order Number: ******* Whether or not the business has tried to resolve the problem:I reported the wrong item and I was initially offered a resend or in-store credit, but you requested a full refund which they refused multiple times.After much back and forth, I agreed to a resend of the original product I purchased, but Bloomex initially demanded a $***** re-delivery fee.Bloomex eventually disregarded the re-delivery fee and resent the fruit basket.I contacted Bloomex **************** on Saturday, August **, 2025, stating that the resent fruit basket still did not resemble the advertised product and that I intended to file a consumer complaint.
Business Response
Date: 04/09/2025
We regret to hear that the services didn't meet customer's expectations.
We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 09/09/2025

Complaint: ********

I am rejecting this response because:
Since I had the first issue, they ruined the surprise for my wife by sending the wrong item, which was small. For two weeks, I tried insisting on a refund. I know that it is bad for their business and I don't want to take advantage, but after they refused any credit back, I accepted a replacement. However, they failed again by delivering an item of lower quality than the one they promote on their website. If I accept the replacement, how do I know it is going to be the quality I am expecting? I also reject the in-store credit because I am so frustrated with this business that I don't intend to buy anything else. I really can't trust them.
Sincerely,

******* ******
Business Response
Date: 16/09/2025
We regret to hear that the services didn't meet customer's expectations.
The customer had a negative experience and is requesting a refund, indicating they no longer wish to engage with the business. However, we are working to turn this situation around by resolving their concerns and ensuring the experience is positive. Our goal is not only to address the immediate issue but to maintain and even strengthen the customers relationship with the business going forward.
We understand concerns regarding the substitutions and the arrangements customer's received. As per our policy, substitutions may occur due to availability, and while every effort is made to maintain the integrity of the design, some variations are sometimes unavoidable. We regret any inconvenience caused, but all items were delivered as closely as possible to the order specifications within these guidelines.
Regards,
Bloomex
Customer Answer
Date: 16/09/2025

I am writing to formally reject the response provided by the business in reference to complaint ID ********. Their proposed resolution fails to address the core of my complaint.
The fundamental issue is the significant misrepresentation of the product I purchased. The item was advertised as a fruit basket with flowers, which were the primary reason for the purchase and central to the gift's intent. The business delivered a product with no flowers at all, which is a material difference, not a minor substitution as they claim. This practice is deceptive and ruins the customer's experience.
My frustration is compounded by the company's dismissive customer service. Instead of acknowledging their error, they have relied on generic, canned responses that ignore the specifics of my complaint. Their claim that the delivered item was "close" to the advertised product is factually incorrect and demonstrates a complete lack of accountability.
Due to this poor experience and the company's refusal to take responsibility, I have no desire to be their customer again. Therefore, an in-store credit that forces me to use their services is not an acceptable solution.
However, I am willing to consider their offer of credit, but only under the following two conditions:
1. The company must first inform me of the exact dollar amount of the credit being offered.
2. The credit must be issued as a transferable gift card that is not tied to my name or account, allowing me to give it to someone else.
Thank you for your assistance in this matter. I look forward to a fair resolution.
Sincerely,

Business Response
Date: 19/09/2025
We acknowledge the customers concerns regarding their recent order and the difference between the advertised and delivered product. We sincerely regret the disappointment caused and understand the importance of the gifts presentation.

As a resolution, we are offering the customer a store credit valued at $*****. This credit will be issued in the form of a transferable coupon code: ************************* which can be entered in the discount/coupon code field at checkout. The code is not tied to the customers account and can be used by anyone they choose to share it with.
We appreciate the opportunity to address this matter and hope this resolution demonstrates our commitment to making things right.
Sincerely,
Bloomex
Customer Answer
Date: 21/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:28/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product and service I purchased not fulfilled. A flower arrangement for my daughter who just lost a pregnancy. I was charged ***** for same day delivery on August ** for a total of $*****. Later that day they informed me they could not deliver same day, I asked for a change of address for the next day as no one would be home that day to receive to flowers. They agreed and promised an upgrade for the inconvenience. This delivery and upgrade did not happen. I started to track the product and discovered it was in a different province. I spent three days on the phone and in chats and emailing back and forth with Bloomex and **********. they assured me the address had been corrected and delivery was always promised for the next day. I decided to check up with the courier to ensure the correct information had been submitted, it had not. I was promised a refund for the delivery fee, that has not happened. Tried to cancel the order, was told by one rep an the phone and via many emails that it is cancelled. Asked for a refund, they only once offered store credit, not satisfactory. The flowers finally arrived 4 days later thanks to my own due diligence. The flowers are not dead, but certainly not as fresh as on day one and there is no upgrade include. The arrangement does not look like what I ordered and I since reordered from another company and received prompt one day service. I expect a full refund for the disappointing service and time and stress I endured at a time when my family is grieving.
Business Response
Date: 29/08/2025
We regret to hear that the services didnt meet customer's expectations.
The order was placed on August **** at ***** a.m. for same-day delivery. As ******, ****** is outside our local service area, it was to be rescheduled, but the customer declined, as no one would be available to receive it. Instead, the customer provided a new address, and the order was shipped on Tuesday, August **, 2025, at **** p.m. (tracking: ************). Instead, the customer provided a new address, and the order was shipped on Tuesday, August **, 2025, at **** p.m. (tracking: ************) and subsequently refused by the recipient on August ****, causing further delay. We can refund the same-day delivery fee, but a full refund is not possible once an order is confirmed, prepared, or dispatched. As alternatives, we can offer a replacement order at no charge (please reconfirm the delivery address), a gourmet basket of equal value, or store credit for future use.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 29/08/2025

Complaint: ********

I am rejecting this response because: Bloomex states the facts incorrectly. I have the time line in emails and chats. I did not decline rescheduling, I spent * days facilitating correct re scheduling details, had to call the courier as Bloomex could not get this done. When the order finally arrived, it was not as shown on the web site, was not in good condition as it was now * days old, and no upgrade as promised was included. Bloomex should own up to their incompetence and compensate an unsatisfied customer.

Sincerely,

***** ********
Business Response
Date: 02/09/2025
We regret to hear that the services didn't meet customer's expectations.
As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 09/09/2025
I dont like your response, but will accept your gift basket if you can send it to me at:
*********************;
*********, **
******
************
Initial Complaint
Date:21/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
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The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
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I ordered the bouquet shown in the first picture from Bloomex. We received the * bouquets I ordered but they were very small and less than half the size I ordered. The wedding planner who put the flowers into vases and placed them along the isle had to rush to purchase hydrangeas to add volume to the bouquet. It was embarrassing as this was my son's wedding and my daughter-in-law only asked me to take care of this task. I called Bloomex and they confirmed the size of the bouquets and we paid for the size shown in the first picture. I contacted them and they told me they are willing to give me a store credit, but I will never use this company again so I believe it is only fair to get **% of what we paid back.
Business Response
Date: 21/08/2025
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated the wrong size of flowers. The client ordered the Regular size of the Designer Sympathy Collection I arrangement, which was fulfilled as requested. For a look closer to the website photo, the Deluxe or Supersize option would have been more suitable. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a complimentary store credit.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 21/08/2025

Complaint: ********

I am rejecting this response because:
The picture shows the exact bouquet I purchased for ***** each as per email attached. The flowers they sent were not even half of the amount on the bouquet I ordered.
After this experience, I have read thousands of similar reviews from people who experienced the same or even worse situations with Bloomex. I think this company ***** people out of their money and they need to be help responsible for all the mistakes and inaccuracies. My son's wedding was an important day and the flowers disappointed everyone, especially the poor planner who had to run all over town to find extra flowers and greenery to add to the bouquets.
The pictures I sent speak for themselves and now they are lying saying I ordered a different bouquet??? This is unacceptable.

Sincerely,

****** ******
Business Response
Date: 25/08/2025
We regret to hear that the services didn't meet customer's expectations.
As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 26/08/2025

Complaint: ********

I am rejecting this response because:
I need to know what the value of the gift card is.

Sincerely,

****** ******
Business Response
Date: 29/08/2025
We regret to hear that the services didnt meet customer's expectations.
The client ordered the Regular size of the Designer Sympathy Collection I arrangement, which was fulfilled as requested. While the customer is dissatisfied, all seven bouquets were prepared in accordance with policy.
As a gesture of goodwill, we are offering $** in store credit. The client paid $*** for the bouquets, with the remaining amount covering delivery and taxes. This compensation represents over **% of the product value.
We apologize for any inconvenience caused.
Bloomex

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