Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex Flowers

  106 326 E Kent Ave Vancouver, BC V5X 4N6

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers in the amount of $75.13 on the morning of February 26, 2023 to be delivered the same day. I received a notification the flowers were delivered which they were... to the incorrect address. After requesting a picture (proof of delivery) multiple times, I finally received it the following day and it clearly showed the incorrect house. I sent Bloomex a ****** Maps picture of the correct house (which included the address from ****** Maps) and they would not acknowledge there was an error made by the courier until February 28, 2023. They have offered a credit or flowers of an equivalent value to which I have refused.

  Business Response

  Date: 02/03/2023

  We regret to hear that the services didnt meet customer's expectations. ?The order was indeed deliver to a wrong address due to unforeseen courier's mistake.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.? Thank you, **********************

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:27/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi i had flowers delivered on feb 14 these flowers especially the lilies have been brown and moldy looking since my wife received them, on feb 14 I'm not happy about this i want my money back here is pictures of them and i will never order again as these are not fresh flowers at all as they shouldn't have been like that in the first place for what i paid for them very disappointed and i want a full refund

  Business Response

  Date: 28/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. As per order ********, order was delivered on February 14th, the initial complaint received on February 19 stated bad quality. Our customer service agent advised customer on the policy, due to the perishable nature of our products, we only accept complaints regarding quality/composition within 24 hours following the delivery date.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

• Initial Complaint

  Date:16/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 14, 2023- I ordered flowers, vase and a card for my Daughter for Valentine's **** I paid $***** for same delivery. I called customer service to add her unit number (as there was no place to add online) They stated delivery would be by 8 pm that evening.I also gave them my phone number to call if she wasn't home and would arrange to leave at concierge. 8pm came and went and the package was not delivered. On Feb 15/23 the order updated to "out for delivery" I called customer service and stated I paid for same delivery and wanted a refund for the delivery as it was not delivered when it was supposed to be.The man said I'd get a refund. Feb 15 at 730pm i called back to inquire and asked to speak to a manger as the package had still not been delivered.they told me to call back Feb 16 as there was no manager available. I called back and after several minutes on hold and getting disconnected. I spoke to ****** (supervisor) He refused to issue a refund for the ***** same delivery fee I already paid.and offered to "re deliver at no cost" They actually charge another fee to "re deliver" I said that wasn't acceptable and its been 2 days since the flowers were supposed to be delivered. I said I want to cancel the order and want a full refund.I paid for products and service that were not delivered. He said someone would get back to me. When I asked when -he said" 24 hrs". I asked to speak to his Manger -he stated he's the supervisor Worst customer service I've ever experienced.

  Business Response

  Date: 17/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  As per our records, the order ******** was placed on 14th of February without the unit number. During Valentine's *** week we were unable to apply any changes to the orders. Delivery was attempted, however, phone number of the recipient ********** was unreachable and security refused to take the order in.
  As of now, order returned to the warehouse. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Regards,
  Bloomex

  Customer Answer

  Date: 19/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:The product was not delivered on the date specified . The notes on the account to contact myself if the recipient wasnt available were not followed. Offering to re deliver the product is not an option I am willing to accept. This was for Valentines Day. It now Feb 19. I do not want a store credit as I will never shop with company again. I will accept nothing less than a refund. As far as them stating its already been put together, I certainly wouldnt accept flowers that have been sitting in a warehouse sinceFeb 14. So I guess theyd have to re do the order. So it seems pretty easy to refund. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 25/02/2023

  We regret to hear that the services didnt meet customer's expectations.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.
  Transaction Adjusted By:
  
  ****** ** **** ****** **** *********** ********
  ******** ********** **************** ***** ***  *  ********

  ?Thank you, Bloomex

• Initial Complaint

  Date:16/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my Valentines day order delivered and opened it up to see my order incorrect. I had ordered extra long stem roses, which per the listing on their website are supposed to be 70cm. The flowers delivered were barely 30cm. When I contacted customer service ********************** stated that their policies allow for them to not deliver what was ordered. In what business is it ever acceptable to deliver provide a completely different product than was ordered and call it good??Bloomex has offered a $30 credit to their site for the inconvenience. There is no world where that even comes close to making up for the ***** they are committing. Order number *******

  Business Response

  Date: 16/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. As per order ********, the initial complaint received stated stems were different size from what was expected. Our customer service agent requested customer to send us photos to the email address. As per the photo received we would like to confirm the order was send with size substitution.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge, please mind the substitution policy. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 16/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:16/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a flower bouquet with vase on 13th Feb 2023 from Bloomex, order #******* for $65.72. I paid $24.98 for delivery plus extra $1.99 for it to be delivered on 14 Feb. My order was not delivered on Feb ************************************************* that it would be delivered on Feb 15. It wasnt delivered on Feb ********************************************************* but they refused that they cannot do anything right now I will just have to wait for the delivery.I wanted to gift the flowers on Valentines Day, delivering it 2,3 days later it not what I wanted. If I wanted it delivered later I would have chosen another delivery date with lesser charge.Why did they accept the order if they cant fulfill it. Also not even canceling my order to refund me.

  Business Response

  Date: 16/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  At the checkout delivery dates between 14th February - 15th February were blended. As per our policies: Orders will be delivered within the date "range" as specified and selected. We cannot commit to delivering your order on a specific date within a date range. ?We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. We would like to provide delivery fee refund for the inconvenience caused to a customer.? As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.?However, since customer claims non-delivery we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused.? Bloomex

• Initial Complaint

  Date:15/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 11 2023. I ordered a birthday basket to be delivered Feb 13, 2023 for my husband. Order #******* in the amount of $86.93. Called yesterday they said it would be delivered. Either deliver or refund

  Business Response

  Date: 15/02/2023

  We regret to hear that the services didnt meet customer's expectations.?The order was not sent on time due to a technical glitch in our system.
  As customer's satisfaction is our top priority, we would like to offer a belated delivery of an order. Alternatively, issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex

  Customer Answer

  Date: 15/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I want my original order delivered or my money back.
  Sincerely,
  
  ***********************

  Business Response

  Date: 16/02/2023

  We regret to hear that the services didnt meet customer's expectations.? As customer's satisfaction is our top priority, we will issue a full refund back to the original payment method used. Please allow up to 5 business days for the refund to show up in customer's account.?

  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2023-02-16 14:17:********** ***** CAD R Approved Authorized

  Thank you,

  Bloomex

  Customer Answer

  Date: 16/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:14/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase was made online on February 7, 2023. The order number is *******. Details of the advertised offer are per ******** document titled "Purchase - Extract from website". Flowers that were received were broken, petals falling, greenery turning brown, flowers were tied with a zip tie, three broken heads and no card as advertised. Several attempts to contact the company have failed. They confirm that they have received the emails with ******** photos and that someone will call back and then when I follow-up, they say they have not received the email. They refuse to put me through to anyone that is able to resolve and they keep giving conflicting information. Please also see link to a news article (****************************************************************************) from **** showing the same symptoms surrounding this company.

  Business Response

  Date: 15/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders.
  The initial complaint received stated a few broken stems and our customer service agent requested customer to send us photos to the email address. 
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you, Bloomex

• Initial Complaint

  Date:13/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an order and sent 5 minutes later noticed I had forgotten to put delivery address where flowers needed to be sent I called immediately after talking to 4 different people non of which was willing or could just put proper delivery address and said they could not delete order so I could renter order with proper info Customer policy says under 1 hour changes or cancellations but after 5 minutes they refused I asked by chat 4 attempts to get help and they wouldnt even respond to my pleas for help Disgusting

  Business Response

  Date: 14/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  As per our records, the order was placed on February 13th, 2023. During Valentine's *** week we were unable to apply any changes to the orders.
  Our production facilities provide Same *** delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same *** delivery zones.
  As of now, order is in transit with ***** courier, tracking number: ************ and will be delivered today.
  We would like to issue customer a complementary store credit for future use.
  Regards, Bloomex

  Customer Answer

  Date: 14/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:I read bloomex policy , it states if there is a change it should be within the hour , I placed order and called 5 minutes later when I noticed address issue . I am aware valentine *** is a very busy time , there was no help what so ever with adding the correct address. Beyond that I had paid the extra for EXPRESS delivery times 9am-12 noon the next day, when my flowers did not arrive by 12 I tried to live chat and I was flat out ignored. I have screen shot to show this. I had to leave for work by 1pm so it is now 9:35 at night Valentines *** , I finish work at 11 pm , my daughter did NOT get flowers today as I was unable to deliver myself due to ridged staff. She had a heartbreaking break up a day ago so I can not put into words how gutted I feel!
  the ***** voucher is useless as I will never trust bloomex again

   Sincerely,

  
  
  *******************

  Business Response

  Date: 15/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  As per order ********, order was delivered on February 14th at 2:57 pm via ***** Couriers, tracking number ************ to the originally requested address, the initial complaint received stated the request to change the address, however at the moment customer reached out to us order was already confirmed. We were unable to apply any changes to the order. We have refunded customer extra delivery fee that was paid for morning delivery.
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2023-02-** **************** **** CAD R Approved Authorized

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge to the new address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.? We apologize for any inconvenience caused. Thank you, Bloomex
  

  Customer Answer

  Date: 16/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:13/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers on February 9th, 2023 and it is now February 13th and still the flowers have not been delivered. I have called customer service, and used their live chat asking for a full refund. They will not issue me a full refund and this was a very expensive bouquet. I also asked to speak with a supervisor when I called, but the customer service agent refused. I can provide my order number if required. Terrible service as this company is happy to take your money and run!

  Business Response

  Date: 14/02/2023

  We regret to hear that the services didnt meet customer's expectations.
  The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, Greater Montreal, Cambridge, *******, ********, ********, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday and Monday delivery is only available within Same Day delivery zones. February 11, the original requested delivery date, was Saturday.
  The order is to be delivered as soon as possible with ***** ************. We have issued customer a store credit in the amount of $20 for the inconveniences.
  Bloomex Team

  Customer Answer

  Date: 14/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

   a 20 store credit is not sufficient. I would like a credit to my credit card. The order still has not been delivered - it is now 5 days late beyond the order date. I could understand a day or two late, however 5 days it totally unacceptable. The delivery area is not the customers problem and if this was an issue I should have been notified that the order would be 5 days behind what was promised. I should have been told this at the time of delivery. 

  I would like my credit card credited 50% of what the total amount was. 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 15/02/2023

  We're sorry to hear the services didn't meet the customer expectation. As per the data on the order file ******** and ***** Courier report, tracking ************ - order was delivered on 2023-02-14 at 4:27 PM to *********************** at 31 ************, ********.

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 15/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  the flowers did arrive on Feb 14th 5 days after promised snd the flowers arrived dead. So you will make an exception and issue me a full refund asap. I can provide pictures of the dead delivery. 

   Sincerely,

  
  *********************

• Initial Complaint

  Date:09/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order flowers online from Bloomex and I didnt complete the order however I was charged via order number ******* for $79.26 on June 3 2022 against purchase I never completed. Called **************** next day , did not offer refund but store credit which I accepted as I had no choice. Now since Feb 7 and 8 I have been calling them to place order and use my store credit no one is ready to help but keep on transferring call from customer service to ******* have called 8 times until now. No one has clue of my store credit. Their store credit email indicates I have to input my email address into coupon field. When I do that it doesnt work. Please help as I have been calling or going online nothing seems to work against the credit I have. I feel they dont have intention to help me use store credit. Thank u

  Business Response

  Date: 10/02/2023

  We regret to hear that the services didnt meet customer's expectations.

  Customer service department is always ready to clarify any issue customer had. As per order, ******** we have issued customer a full price store credit in the amount of $79.49 which was succesfully used to place an order ******** for delivery to ****************************** Coupon Discount: -$74.99. We apologize for any inconvenience caused.

  Regard,

  Bloomex