Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex Inc

  902 Magnetic Dr North York, ON M3J 2C4

• 

  Bloomex

  20-B Rosedale Drive Dartmouth, NS B3A 1L8

• 

  Bloomex

  19133 Shaughnessy St Vancouver, BC V6P 6R9

• 

  Bloomex

  15324 - 116th Avenue Edmonton, AB T5M 3Z6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a seasonal flower package for a friend who has recently gone through a loss. On the website it said next day shipping was available, I selected the next day (Saturday) because I knew she would be home and the flowers wouldnt sit outside and die in the cold. I received a confirmation email, then the next morning I received a message the flowers wouldnt be delivered until Tuesday. I responded and said she is at work Tuesday and I dont want the flowers to die. About an hour after I was informed my information had been lost and they needed me to re enter the details I had previously entered twice before- To deliver the flowers on Tuesday. I emailed back and forth a handful of times before they stopped responding to me all together when I asked if I could pick up the flowers myself, or get a refund so I can get her flowers elsewhere. I work with a great number of brides and they havent had these sort of issues, I am extremely disappointed in the service from Bloomex.

  Business Response

  Date: 21/12/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** CAD to the original form of payment used for the purchase. 
  
  Transaction Adjusted By:
  
  
  Trans. Id Date Amount Type Transaction Response
  
  ******** ********** **************** ***** CAD  R  Approved
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 21/12/2023

  Thank you for addressing this issue. A refund has been issued. This complaint can be closed. 

• Initial Complaint

  Date:14/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and paid for a flower arrangement from Bloomex.** on December **, 2023. The arrangement that was delivered on December **, *********************************************************************** the photo on their website. A vase was supposed to be included and the arrangement arrived with no vase.I have called the call centre mulitple times to receive a refund, I have emailed many times and provided photos as per their request. I was advised that no manager was available to speak to me, and that they would 'launch an investigation'.

  Business Response

  Date: 05/01/2024

  Hello, 
  We would like to clarify the situation occurred.

  The initial product ordered by customer online has a description which says: 
  Bouquet includes white asiatic lilies and alstroemeria, lavender roses, and chrysanthemums accented with fresh greens. Vase not included.

  With that being said, order was completed in accordance to a policy. We would like to highlight that the vase was not purchased. It has to be added at the checkout. It states in the description of the product that was is not included.

  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery.  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.

  Regards, Bloomex 

  
  

  Customer Answer

  Date: 05/01/2024

   
  Complaint: ********
  
  I am rejecting this response because: Bloomex should be charged with false advertising. The explanation is abysmal, as was the bouquet that was delivered. The photos displayed on the website completely misrepresent what was delivered, and this cannot be argued.

  This is exactly why there is a current LAWSUIT against BLOOMEX in *********, and the next one will be in ******, if this is how the business operates.

  I DEMAND A REFUND IN FULL.

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/01/2024

  We regret to hear that the services didn't meet customer's expectations.
  As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been delivered. Full amount the customer paid of $79.18 had been spent to create the arrangement of received white asiatic lilies and alstroemeria, lavender roses, and chrysanthemums.
  Replacement order or a store credit offer still stands.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 08/01/2024

   
  Complaint: ********
  
  I am rejecting this response because: the order was not fulfilled as per the description and photo on the website. If Bloomex ****** is interested in having the same lawsuit as Bloomex *********, we can keep this going. Otherwise, Im waiting for a refund in FULL. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered Flowers from Bloomex on the **** on October top be delivered on the ****.... The **** came around and no delivery - After Numerous follow-*** with the company... We kept getting the excuse "Will be delivered next week" with no confirmation...Called on November ****... The person assured me "They were delivered on November ****"....So... In the future? We waited till November **** and still no flowers delivered, no communication - nothing! On a Corporate account... these were a gift for someone's husband who passed...The website promises 3-day delivery... We waited over a month... With no follow-*** of confirmation delivery and rude staff.Price paid was in USD - so ***** USD

  Business Response

  Date: 05/12/2023

  We regret to hear that the services didnt meet customer's expectations. As per our data, order was delivered on Tuesday, November **** 2023 at the requested address: **************************************************************. We would like our customer to recheck whether the address provided was correct. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused. Thank you, Bloomex
  

  Customer Answer

  Date: 07/12/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  Please see attached - the Item was NOT Delivered. We Constantly send mail to the address provided so we know its correct...

  It has been almost * weeks since I placed the order and I have not received any communication from Bloomex regarding the delivery. I find it unacceptable that a company like Bloomex, which claims to be in the business of delivering items, has failed to deliver my order on time and communicate with me about it...

  I find it absurd that Bloomex claims to have delivered the item on Tuesday, yet I have not received any confirmation or received the item. Ive actually contacted Bloomex since Tuesday... And when I get to the order number, online or over the phone, afterwards i'm completely ignored. I have contacted Bloomex on several occasions, and each time, I have been given vague and unsatisfactory and **** responses of "Next week" delivery... and this has gone on since October ****!

  I want to remind Bloomex that every delivery company sends a confirmation, and it is a basic business practice. I have not received any communication from Bloomex regarding the delivery of my item, which is unacceptable. I demand that Bloomex takes this issue seriously.

  Sincerely,
  

  ***************************

  Business Response

  Date: 08/12/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  Trans. IdDateAmountTypeTransaction Response
  ****************** ********************* *** * ********
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 11/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:23/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter order flowers to be delivered by this company on my birthday ******2023 The flowers was not delivered and the call centre refuses to give her a refund. I have 24/7 running video footage that shows there was NO DELIVERY MADE TO my address on ******2023 and no other days after that. This is a complete ****. Please refund the money for services NOT rendered. I have the video evidence which I'd like to submit. My neighbors did not see a package, my video that runs 24/7 doesn't show of any delivery services coming to my home and the address is correct. PLEASE REFUND HER MONEY ASAP

  Business Response

  Date: 24/11/2023

  We regret to hear that the services didnt meet customer's expectations.

  We take delivery issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. In order to expedite this process and ensure accuracy, we require some specific information related to the order. Would it be possible for the recipient to supply us with the following details associated with the order: Order Number; Full Name of the Purchaser; Email Address of the Actual Customer;

  As customer satisfaction is our top commitment, we aim to offer every available option to make things right. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

   

  Customer Answer

  Date: 24/11/2023

   
  Complaint: ********
  
  Please see the information that was requested. Please issue a refund as soon as you can. Also, If you need me to send the video footage upload of the entire day, please send an email address where I can forward it to as evidence nothing was delivered that day.

   

  Order #: ********

  *************************

  **********************************************

  It was coming to me her mom for my birthday *****

  *******************************
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 27/11/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  Trans. IdDateAmountTypeTransaction Response
  ****************** ********************* *** * ******************
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:21/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order last week in November. I placed the order to arrive yesterday. However, this was not even shipped. I had emails upon emails and texts upon texts of how to resolve it. I sent back lots of communication, none of it was replied back to. They said the christmas items are out of stock. If they are out of stock, why are they on the website and I was able to purchase it? I then talked to an associate there, who told me I could exchange for another pair of flowers. None of them were christmas, which was what I was looking for. I then picked a bouquet, which was denied. After all of this (no communication and no delivery on the date i set), dont you think you would at least get your customer the set? The delivery date has passed and now I need to set it to another day since my aunt (the one I am gifting) is on vacation. She will not even be able to receive the flowers.I then had to order in a totally different bouquet (not what I asked for).The live chat took about over an hour. I gave them the benefit of the doubt. I have never had an experience like this.All I ask for is to send my aunt a nice big bouquet of flowers.# - ********

  Business Response

  Date: 22/11/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take communication issues very seriously and seek to provide valuable service at all times and for all orders. As per the data on the order file we had offered customer options and customer agreed to substitute initial product for delivery on November **. Additionally, we would like to offer our customer a $** store credit as a complimentary gesture. We're sorry once more that our communication and resolution process didn't meet expectations.
  Bloomex

  Customer Answer

  Date: 22/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:16/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November **, 2023 I started an order on Bloomex.ca. At a point during the checkout process I wanted to go back to edit something but the website design didn't allow that. So, I stopped the checkout process and exited the page. At no point did I click "complete order". A few hours later I got an email indicating that I was being charged for the order, even though I had never completed it. I contacted the company and was told they could not reverse the charge if it had been more than an hour, even though the email came more than an hour after the fact. They refused to help me and even stopped responding to my messages on their customer support chat. Again, I never completed an order. They stole my credit card information before I had clicked "complete order" and charged me. I hadn't given them some of the key information to complete the order, yet they charged me anyway. All I am asking is for the charges to be reversed, since I never completed the order.

  Business Response

  Date: 17/11/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Transaction Adjusted By: *****. Id Date Amount Type Transaction Response ******** ********** **************** ***** CAD R Approved Authorized
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:02/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against Bloomex ******-Mon, Oct **, 2023 I placed the order over the phone with a rep who confirmed delivery on Wed, Oct ** to **********, **. No email confirmation of the purchase was sent to me or my husband who has the Bloomex account (not in inbox or **** folder). I called daily for the order status asking for confirmation email and to speak with a supervisor, which not one of the reps would allow me to speak to. On Wed, Oct ** I was told the delivery was changed to Fri, Oct **. Still no confirmation email so I asked them to forward copy of the order to my email. My **** old godfather and his daughter waited the whole day to receive the basket, which DID NOT arrive! My husband ***** called Bloomex on Sat, Oct ** asking for a supervisor to call him. When the phone rang we both answered from different extensions and heard the click as the caller hung up (from 613/****** area code). This happened 2x. I have repeatedly asked for a full refund as this was intended for a Funeral. Bloomex is now offering to deliver a package for free (it has already been paid for!); for no reason now because the funeral was last week and the entire family has returned to their own homes in other states, the funeral has passed! All the staff have been difficult to deal with, always giving different information, NEVER allowing me to speak with a supervisor/manager, and ****** hanging up on me. AND the order was never delivered! I spoke with my godfather several times since and he has not received anything. I was charged for goods that were NEVER delivered! I just want my refund and to NEVER again have anything to do with this company! I will give as many NEGATIVE reviews as I can not to mention telling as many people as I can how unprofessional this company is notwithstanding the fact that they cannot be trusted to deliver what was ordered, if at all! I have personally tried to follow the status of this situation and the whole thing has been a COMPLETE DISASTER FROM THE START!

  Business Response

  Date: 02/11/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of ****** USD to the original form of payment used for the purchase. 
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** ********** **************** ****** USD R Approved
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 02/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance in resolving this issue.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: October ** 2023 Delivery date: October *, 2023 Payment for flowers: $***** -The description for the order I placed was one (1) ** oz. ************** Mug with colourful Birthday theme, bouquet of fresh cut flowers, Lindt Lindor Chocolate Truffles, *" Mylar Birthday Balloon and Full Size Birthday Card to put your wishes to paper.-What was delivered was the flowers in a vase with a 3 inch Mylar balloon. There was no ceramic mug, * inch mylar balloon or chocolates like the description said.I have sent Bloomex * emails in regards to this and went on the online chat on Oct * and was told someone would respond within ** hours. I have received zero response. I went on the online chat today and waited ** mins before ending the chat because ******* wouldn't respond back after I explained my situation.Order #******** This was a birthday gift for my mother in law and I'm pretty disappointed that the product wasn't delivered but I'm even more upset that I'm being completely ignored by this company. This is my *rd order with them.

  Business Response

  Date: 06/10/2023

  We regret to hear that the services didn't meet customer's expectations.
  We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. The following rules for substitution will apply:
  Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
  As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 10/10/2023

   
  Complaint: ********

  
  I'm just writing in response to the email back from Bloomex. They have offered a couple of different options. I'd like a store credit.
   
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/10/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a full price store credit under customer's email address.

  Complete instructions on how to use the credit are going to be forwarded to our customer from customer service department during the day.

  Best regards,
  Bloomex

• Initial Complaint

  Date:25/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bouquet and a card from Bloomex and they only delivered the bouquet. I called them three times and emailed them, to let them know that I would like a refund for ***** or the card. When I finally got a hold of them, they refused. They offered me store credit which I refused as I won't buy from them again.

  Business Response

  Date: 26/09/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take every issue very seriously and seek to provide excellent service at all times and for all orders. The initial complaint received stated lack of greeting card on the order, agent requested customer to send us photos to the email address. For all our urn orders with flowers, the greeting card is always in the urn on a cardette with the address together. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a complimentary flower arrangement to be delivered to the customer's address. Alternatively, we could send a gift basket instead or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 26/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:22/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I made a purchase from an online *************** called Bloomex on Sept **** to send flowers to a friend for her birthday (Sept ****). As soon as I received the email order confirmation (also confirming that the flowers would be delivered as asked on Sept ****) I noticed that I had not write the sending address at the right place on the filling form so I contacted the customer service which is only by chat. I asked the first man *** and than **** (their names appeared) to cxx my order that I had misunderstood the form and that I would redo it. It seemed to be the easiest way. While I was chatting to **** it would take him 10 to 15 minutes to come back to me each and every time I would answer his question. He finally answered no that he would make the correction and I gave him the address, The man called **** did change the address but not the postal code. On the Sept **** ( one day after the flowers should have been delivered) I received a phone call from Purolator which was in St-****** to deliver the flowers. They said that they did not have the postal code of the delivery. They could only promise to bring the flower to *********** not before the ****. The ********* employee did confirm to me that I had the right to cxx the delivery at that point since it was already * days after the delivery date and I had no idea how the flowers would look like after such a long time. I now have tried to get my money back for the past ** minutes on chat line but they cut me off and I had to contact them again and again. The same names appears as their customer service name such as *** and ****. The transaction was made on Sept 18th, I paid $***** for the flowers. They promised to deliver on the **** of Sept but was set to arrived on the **** anyway. ********* has the order to report to them when the service is cxx and I did cxx it. I asked for a refund and they play with me dishonestly. My order number is *******. Thank you in advance for anything that you can do.

  Business Response

  Date: 22/09/2023

  We regret to hear that the services didnt meet customer's expectations.
  We attempted to deliver an order for *************************;at the originally requested address ****************************************************************************************************************************. Turns out the address does not complete information to succeed with the delivery without any further investigation. On ** of Sept we sent an email at ********************* with the request to double-check the address with the recipient. We've never heard from the customer until now. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order to an alternative address free of charge. Otherwise, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 28/09/2023

   
  Complaint: ********
  
  I am rejecting this response because: First I want to thank you for responding quickly. I need to explain that I work as a care giver on the field and I'm not connected to my computer during day time for that reason that did not see Bloomex email on the **** of Sept nor the days after. To explain why I do not want the offer is because I reached them right after the ordering mistake asking to cxx the order so that I could redo it myself. It was late at night for me as I was getting up early the next day and while I was on chat with the customer service ( *** and then *******) who did not want to cxx my order but rather change the address for me) It took close to an hour to give him the new address which I consider a very bad customer service. I gave him the address and I don't understand why he put my home postal code instead of the one for ***********. My intention to send flowers to a great friend of mine to her workplace on her birthday was to surprise and please her with it, she was turning **. Sending flowers now would not do that since her birthday has past. Now, I will wait for next year to surprise her with flowers or otherwise. And the last reason I don't accept their offer is that when I tried to have their support and help the second time around on the **** not only didn't they offer what they are offering now but they were contemptuous and bad-mannered. I hope to have your help in getting back my money and I hope that they will learn from this experience. At most I would accept a credit for next year but honestly I just can't trust the company anymore after this experience so that's the reason I hope to be refunded. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 28/09/2023

  We regret to hear that the services didnt meet customer's expectations.
  After reviewing our records and the relevant documentation, it appears that there were no request from customer for a postal code change. Cancellation is not an available option for a case our customer having.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to keep an offer of a full price store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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