Business Profile

Retail Florist

Bloomex

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

418 total complaints in the last 3 years.
135 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:15/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased flowers for Valentines Day and the bouquet that arrived was an embarrassment. It was not at all that was advertised. I contact customer service and they were **** and just didnt care at all. They told me to send a picture to an email *************** What a joke. I attempted to use the live chat, no response. I was deceived and this is honestly **********. I want a refund for the whole order. I paid extra for early delivery, you failed to meet that. I paid extra for a larger bouquet, you failed to even provide the bouquet that I placed the order for well in advance of Valentines Day. I will never use Bloomex ever again.
Business Response
Date: 16/02/2024
We regret to hear that the services didn't meet customer's expectations.
We are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. As per the photo received we would like to confirm the order was sent accordingly to the product description. Bouquet includes Designers choice of either a beautiful mix of at least ** stems of assorted Valentines theme flowers or a single type of flower, like Red Roses.
As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future. We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 16/02/2024

Complaint: ********

I am rejecting this response because:
Bloomex misrepresented themselves and the products they sell online. I paid for delivery between * am and ** pm. You failed to deliver and said you would refund my delivery. You **** and refused to communicate and using the excuse that it was a busy day. I dont care. If you cant service the customers you are selling services to, you should cease operations. Where is the delivery fee you owe me? I will accept a refund of my delivery fees and I would like a store credit. Im never using Bloomex again. I will physically have to go into a shop because you lie and just deliver you feel is satisfactory. I cannot never trust using your online services again. You have ruined your reputation with me and countless others who have filed similar complaints online as a result of your Valentines Day disorganization and shortage of staff.

Sincerely,

***********************
Customer Answer
Date: 16/02/2024
So I reply to their offer which does not include refunding my shipping. You simply close the case? What a joke. You are just as ******* as Bloomex.
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flower from :************ (Bloomex.**) on the ** January, ****. for my sister who,s very sick at the hospital. She never got her flowers, I called many time Bloomex by phone and by emails and always the same answer: we don't know, we will check, we will contact you. Really they didn't care at all. one of them said mu order number provided by them didn't work and can't help. It's the second time it happen with them and the first time after weeks to get refund from them , they agree to give me a store credit and when I tried to use it....it didn'r work. This time i don't want a store credit , but a full refun on my ****** credit cart : *******
Business Response
Date: 02/02/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of ****** to the original form of payment used for the purchase.
Transaction Adjusted By:
Trans* *************************** ********
****************** ********************* *** * ******************

Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:30/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday January ****, I made a same-day delivery order for flowers and a bottle of champagne to be delivered at a location in *******, ******. This order cost me: $******* Thirty minutes later I got a phone call saying that the same day delivery (that I paid extra for) was not possible and I was asked if I could approve it being delivered on Friday and was promised an upgrade to my order. I said yes.On Friday January ***** I called around *pm to ask the status of my delivery. Someone from Bloomex told me it was in fact in transit as we were speaking and would **** be delivered before *** that evening. Nothing came.On Saturday January ****, I called and had a very rude customer service agent **** #***) who would not stop speaking over me and went as far to say as it was my fault it wasn't delivered. I still don't understand what he meant. He said he'd call me with an update. Hours later I called back without hearing anything and he said "Oh it'll be delivered Tuesday".I was lied to. When I told them that someone from Bloomex had told me it was in transit and about to be delivered the previous day, he said that was not true because due to "acts of god and extreme weather" it was not delivered. However, this was being delivered to my fiancee who said the weather was PERFECTLY FINE that day. I called them out on the **** and they just denied it.The agent never called me to update me about the new delivery date being Tuesday because he was frustrated with our first call. This was supposed to be a SAME DAY delivery on Thursday. The person receiving the gift was no longer going to be at the delivery location on Tuesday.I have been told that I will not be receiving a refund despite never getting the package. It's apparently company policy that they do not refund in this case. However, I've read many reviews now that prove they do this to people all of the time and use **** reasons as to why items weren't delivered and a refund is not available.
Business Response
Date: 02/02/2024
We regret to hear that the services didnt meet customer's expectations.
On **** of January **** customer service had a verbal conversation with customer about the delivery on upcoming Friday. An order was dispatched on **** for overnight delivery via GLS Couriers, tracking ********** We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As it got delayed by third party courier, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Initial Complaint
Date:29/01/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: * November 2023 Amount of transaction: *** My mother in law, located in *******. Ordered flowers online, through bloomex ******. She ordered them as a congratulations for the birth of my ********. These flowers were not only pitiful, they were thrown over a * foot fence in November, in *******. The company had our phone number, but decided not to call us to arrange delivery, nor to notify us of their delivery. I have no idea how long they were sitting for before we found them, but they were frozen solid. Im not fond of leaving negative reviews, but when I went to leave one on ****** I found that I had actually left them a negative review * years ago when they failed to deliver a bunch of flowers to me at all. Again the same mother in law ordered them, but they never arrived. Absolutely appalling service on the two times they were used.
Business Response
Date: 30/01/2024
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. The order dispatched for delivery via ********* ******** with tracking number ************, was successfully delivered on *** of November, 2023 as originally requested. Usually third-party couriers do not call prior to delivery, this action documented in accordance with our policy. We apologize again for any frustration or inconvenience this may have caused. As customer's experience is our topmost priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
Regards,
Bloomex Team
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Provided I receive the replacement flowers as promised.

Sincerely,

*********************************
Initial Complaint
Date:12/01/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered flowers for my daughter's urn on Tuesday Jan. *, **** for product # *********. (picture attached). I had mentioned to them the funeral service was on Friday Jan. ****. They told me that they would deliver it to the funeral home in Hawkesbury by **** pm on Jan. ***4 and would get a confirmation of delivery. It was around **** PM and I contacted Bloomex to make sure that it was going to be delivered on time. They had mentioned that their warehouse wasn't nearby and that they would have the flowers delivered the next day by **** am. I mentioned to them that they should have notified me if they weren't local as I would of made other arrangements. It was completely different from what I had ordered and not for the urn. I had paid $****** for services not rendered. When I called them several times and asked to speak to the supervisor or manager or have them call me, I would only get an email stating that they do not give refunds and that they could place another order for the deceased family or issue a credit for the store. I told them how important this was to me and that I wanted everything to be perfect for my daughter's funeral service and that they were the only ones that has let me down. I also mentioned to them that I do not want anything to do with Bloomex ever again and would only accept a refund and that I knew that they gave refunds because I had seen it in the BBB reviews. I have kept all emails and have pictures of the flowers that they sent but I cannot download it as this is not my computer but can forwarded to BBB if required. Also to let you know that my sister had also ordered from Bloomex and the note and flowers were not what she wanted. Order *******
Business Response
Date: 12/01/2024
We regret to hear that the services didnt meet customer's expectations.
The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ******* ********* *********, *******, ********, ********, ******* *** ******* *********. Overnight courier (next business day) will be used for delivery outside of these areas. Customer's order was fulfilled to the value of the price paid with the local florist to ensure the sympathy arrangement received before the service.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 12/01/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 12/01/2024
Bloomex should have mentioned this at the time of placing the order. Once again it was for my daughter's urn. They had promised delivery by *** on Thursday Jan. * and instead got sorry our warehouse is not near there but will have it delivered the next day by ****am got a simple $***** bouquet as I have already sent you and this suppose to be ok? Would you accept anything less than what you ordered for your child's funeral service? Come on! That's the reason why I no longer want anything to do with them but have a refund for $****** on top of it, I also upgraded the flower arrangement for an extra $*****
Business Response
Date: 17/01/2024
We regret to hear that the services didn't meet customer's expectations.
As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been delivered. The reason of the change for the delivery frames are behind the fact that florist got in touch with funeral home to assure the delivery of arrangement before the service. Full amount the customer paid of $233.88 had been spent to create the arrangement received with acceptance of a price conflict between Bloomex and any other retail floral shops. Their prices are higher and they do not carry our specials.
Replacement order or a store credit offer still stands.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 17/01/2024
I will accept on the condition that they send me the original order to be sent to my residence and with no extra charge. I do not want a replacement for the flowers but the exact same thing. If not, then I refuse to accept and get my full refund. As mentioned before Bloomex has refunded full refund to the customer as mentioned in the ******************** REVIEWS
Customer Answer
Date: 22/01/2024
They offer me a credit and now they are saying the local florist that delivered the flowers was not even close to ****** as I have sent you the pictures. The only solution that they have is either send me the original flowers that I ordered to my residence. Then we can close this file for once and for all.Complaint: ********

I am rejecting this response because:

Sincerely,

*****************************
Business Response
Date: 25/01/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of $****** to the original form of payment used for the purchase.
Transaction Adjusted By:
****** *************************** ********
****************** ********************** *** * ******************
Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Customer Answer
Date: 25/01/2024
I accept the refund from the company for the amount o* *******.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Didnt deliver the $** *** **** ******** * added to the order. Never informed me that it wasnt delivered with the flowers. When I found out from the recipient I contacted your company. Was told that a local flourist had to be used because it was a delivery on a Monday and because the address was outside of the area where you deliver Monday deliveries the wine couldnt be sent as you didnt have a license to not send wine thats not from your warehouse. Looking at your delivery policies after completing this order you state that same day and Monday deliveries can only be done in certain cities you listed. Why was I able to even complete the order if I wasnt sending it to one of these cities and you knew you wouldnt be able to send the **** /the flowers I ordered from your warehouse. When I ask for a refund for the wine that wasnt delivered you say you can only refund $** to my credit card because you ended up spending more on the flowers from a local flourist and $** is all that is left from what I paid for the order. Your substitution policy says that you will get flowers that are of equal or higher value which you did but then refuse to refund me the whole amount for the part of the order you didnt deliver. And the fact that you were already aware the wine wasnt delivered but never contacted me to tell me that and were just going to let me pay for it anyways. I have been told that I have been refunded $** for the *** **** ******** that was never delivered and I would like a full refund of what I paid for the *** **** ********* Order #********
Business Response
Date: 12/01/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a refund in the amount of Red ************* $***** ** the original form of payment used for the purchase.

Transaction Adjusted By:
Trans. IdDateAmountTypeTransaction Response
****************** ********************* *** * ******************
*********** ******** *** ****************** ******************** *** * ********

Please note that it may take a few business days for the refund to appear on your account.
Best regards,
Bloomex
Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the ******* **** basket and paid extra to have it delivered before Christmas. They said they tried to deliver but the unit number wasn’t there so they didn’t. No one called the recipient or me and our phone numbers were clearly indicated on the order form. When I called the day after it should’ve delivered, I agreed to pay yet another $** to deliver before Christmas and they did deliver an order on Christmas Eve. But….They delivered a cut arrangement of flowers in a glass vase looking like it came from the grocery store in Christmas Eve. They did not deliver the Noel basket of ********** *** ********** etc. that I ordered. Please see attached description on their website of what the Noel basket looks like, my order form indicating the Noel basket, and the cut flower arrangement.
I contacted them after these flowers delivered annd ant this point asked for a refund. They did not reply for several days but when they did, they said they were sorry I was not happy with my order and offered me a $** credit to use on a future order. I replied that was not acceptable as this was a Christmas order and I now do not want it. I also indicated it was possible that the recipient might now be out of town as it was after New Year’s. I reiterated that I wanted a refund after having paid for the original arrangement and twice paid for a delivery fee to have it arrive before Christmas. Instead, they chose to ignore my request and delivered an even uglier arrangement, which is a basket of dirt with two house plants on the edge. This picture is also attached. I wish to receive a full refund from the company, including what the arrangement cost and the two delivery charges. Thank you.
Business Response
Date: 08/01/2024
We regret to hear that the services didn't meet customer's expectations.
As
stated in our policy presented on the website, we are unable to process
cancellations for any order that has already been prepared, or is
already out with the courier for delivery. However, we would like to
offer a replacement order free of charge. Alternatively, we could send a
gift basket of equal value or issue a store credit that the customer
can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 08/01/2024

Complaint: ********

I am rejecting this response because:
The business already sent a replacement arrangement and it was a **** basket not in the slight resembling the original order. These pictures were included with my complaint.
This was a Christmas arrangement, and therefore it is already after the celebration period of time, and a replacement order is not suitable. I require a full refund to satisfy the mess up by this business.

Sincerely,

****** ********
Business Response
Date: 11/01/2024
We regret to hear that the services didn’t meet customer's expectations.
After reviewing our records and the relevant documentation, it appears that cancellation was not an available option for a case our customer had.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. Requested area is ********** and is not local to any of our facilities. We aim to proceed with overnight couriers for any not local area deliveries. To avoid quality concerns, we suggest our customer to proceed with non-perishable item as Gourmet Gift basket or to accept a full price store credit that could be used in future. We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 11/01/2024
As per the most recent response from the business, I did not at any time attempt to cancel my order so I do t know why they have mentioned that. My complaint was about the arrangement delivered being a completely different arrangement. I ordered a beautiful shocker basket of lin* ****** ********** *** *******. What they delivered was a glass vase of cut flowers. Only cut flowers. When I asked them for a refund, they delivered instead a basket of dead house plants and uprooted dirt. It is an understatement to say that is a huge misrepresentation of the product. It is now after Christmas, I don’t want another arrangement and never intend to use this fraudulent business again. If I don’t receive a refund I will pursue all avenues to settlement and ensure using all available legal options that others are informed of the scam nature that this business. It doesn’t matter what you think you are ordering, they will deliver whatever they want to deliver, that’s the fact of the matter.
Customer Answer
Date: 11/01/2024
As per the most recent response from the business, I did not at any time attempt to cancel my order so I do t know why they have mentioned that. My complaint was about the arrangement delivered being a completely different arrangement. I ordered a beautiful shocker basket of line cones, evergreens and flowers. What they delivered was a glass vase of cut flowers. Only cut flowers. When I asked them for a refund, they delivered instead a basket of dead house plants and uprooted dirt. It is an understatement to say that is a huge misrepresentation of the product. It is now after Christmas, I don’t want another arrangement and never intend to use this ********** business again. If I don’t receive a refund I will pursue all avenues to settlement and ensure using all available legal options that others are informed of the scam nature that this business. It doesn’t matter what you think you are ordering, they will deliver whatever they want to deliver, that’s the fact of the matter.
Initial Complaint
Date:02/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Christmas plant arrangement on Dec ** to be delivered to my mother on Dec **. My mother found a frozen plant at her front door that was nothing like the plant that I ordered. In fact, it had a card from someone else so obviously a plant meant for someone else. My mother was home all day and she said no one knocked on her door. The temperatures were below freezing so its ridiculous that anyone would leave a plant outside? My mother was concerned that it was a **** so she didnt know what to do. It was supposed to be a surprise but I had to ask her if she received a delivery. When she sent me a picture of what had been delivered I contacted Bloomex. Firstly I could barely understand the guy on the phone. Next he insisted that I send a picture of what was delivered. I actually sent it twice as I was not getting a response. I just received an email stating I would not be getting a refund since the plant was confirmed and delivered? This is terrible customer service. I paid for something that I did not receive. I told them it was meant to be a Christmas gift. Today is Dec **** and my Mother still hasnt received her gift. I do not understand nor accept that I am not eligible for a refund?
Business Response
Date: 08/01/2024
We regret to hear that the services didn't meet customer's expectations.
We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint received stated bad quality of flowers and our customer service agent requested customer to send us photos to the email address. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Thank you,
Bloomex
Customer Answer
Date: 08/01/2024

Complaint: ********

I am rejecting this response because: The plant that was delivered was not only frozen but it was NOT the plant I ordered. It had a card that was signed from someone else so clearly it was someone else's order. I did send a picture when asked. This was clearly not my fault so I do not understand why a refund is not being given??
I have no intention of using this service again so why would I want a store credit? The plant arrangement was a Christmas gift for my elderly mother- now that Christmas is over, it doesn't seem appropriate. This is terrible customer service. This company has almost $** of my hard- earned money. I paid for a service / product that my Mother did not receive. Plain and simple- I should get a full refund.

Sincerely,

*****************************
Business Response
Date: 11/01/2024
We regret to hear that the services didn't meet customer's expectations.
Original order was delivered on December ****, please refer to transit history via Purolator Couriers, tracking ************. Recipient found the product on December ****. As per photo received we would like to confirm the order was sent with substitution. Due to our order volume fluctuation, we reserve the right to substitute with similar products of equal or greater value. Quality concern could be explained by the fact of product being discovered only the next day after delivery. We would like to find resolution to the case and offer a replacement order free of charge, however Holiday Poinsettia Basket are out of stock currently. We could send a designer's choice planter basket, flower arrangement or gift basket of equal value. Alternatively, we could issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 11/01/2024

Complaint: ********

I am rejecting this response because: the information you have provided is not accurate. The plant was not delivered on the **** but on the ****. My parents were home all day and had other deliveries.
Also, I can appreciate when ordering flowers and plants that you will use local places and plants may not always be exact as shown in the pictures, however, the plant that arrived was nowhere near what I had ordered in terms of quality, variety and size plus it included a small ***** bear and more importantly- a card signed by someone else clearly meant for someone else.
You need to acknowledge and accept responsibility that you did not send my order to my parents- someone else has got my order in error and we got someone else's order in error. Your error not mine. The level of customer service is ridiculous! I expect a full refund.

Sincerely,

*****************************
Initial Complaint
Date:21/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered flowers from Bloomex.ca for the death of a loved one on December **, 2023. The flower arrangement was delivered to the funeral home on December **, 2023. The arrangement in the photo on the website was beautiful and full of white flowers and a ***** ******. The arrangement that was delivered to the funeral home was horrendous and looked absolutely nothing like the photo on the website. It looked like young children assembled it. The flowers were sparse and drooping. There was no satin ribbon at all. To say we were mortified would be an understatement. The company should be embarrassed to admit this is their product. Even the staff at the funeral home said it was the worst they had ever seen and recommended never ordering online. ****** learned. I will upload a photo of the flowers they claim we were going to receive and a photo of the flower arrangement we actually received for comparison. This company is a scam, ripping people off and claiming to offer a great product but actually providing garbage to unsuspecting customers, some of whom are grieving a loss. What a ********** thing to do. I have requested a refund from the company.
Business Response
Date: 08/01/2024
We regret to hear that the services didn't meet customer's expectations.
As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. Full amount the customer paid of $****** had been spent to create the spray arrangement of white roses, lilies and carnations received. Please note, easel and a bow mentioned on the picture are not included and serves as an example of arrangement. We regret to hear that customer is dissatisfied with the product. We would like to offer a sympathy bouquet arrangement free of charge to the grieving family home address. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Customer Answer
Date: 09/01/2024

Complaint: ********

I am rejecting this response because:

The business reply states that the easel and ribbon were not included. The website did state that the easel was not included and would be provided by the funeral home. However there was nothing mentioned on the website that said the white ribbon, which is part of the arrangement in the photo, was not included. This company ***** customers. They deliberately provide a product that does not resemble what is advertised on their website. I did not receive what was promised on their website. The product I paid for did not resemble what was advertised on their website AT ALL.

Sincerely,

*************************
Business Response
Date: 11/01/2024
We regret to hear that the services didn't meet customer's expectations.
We regret we ran into a misunderstanding of desired arrangement and actual sold product.
As stated in our policy presented on the website, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery. However, we would like to save an offer of a sympathy bouquet replacement to the grieving family side free of charge or a gourmet basket of equal value. As alternative way, we could issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused.
Bloomex
Initial Complaint
Date:20/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I orderd flowers for a friends Birthday. I was going to be out of the Country so I ordered them early. I ordered them on Nov **, 2023 with a delivery date of Dec **, 2023. I received an email and a text from ***** from bloomex on November **, 2023 telling me to check my email. After checking it I was advised that they could not make the delivery date on the *** of December and that they would have to deliver on the ***. I agreed to the change. They did not deliver on the *** when called on the *** they said it would be delivered that day. It was not. It was finally delivered on the *** after my friends birthday. it was not what I ordered and paid for. Bloomex issued me a full credit on the *** of December than took it back and issued me a ** dollar credit. I have been going back and forth with them to get my full credit, I am not the one who made the mistakes, I am not the one who sent the wrong flowers and a smaller bouquet than I had ordered.
Business Response
Date: 05/01/2024
We regret to hear that the services didnt meet customer's expectations.
We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
We apologize for any inconvenience caused. Regards, Bloomex
Customer Answer
Date: 05/01/2024
I will accept a store credit for the amount for future use. However this has already been offered, sent to me then it was replaced by a ***** credit. If bloomex can guarantee that it will remain for the full purchase price and they will not turn around and change it again, I will accept this solution.

Thank you
Business Response
Date: 08/01/2024
We regret to hear that the services didnt meet customer's expectations.
To make things right, we have issued a full price store credit of $***** under customer's email address. Instructions on how to use a credit could be found in forwarded email to **************************.
Best regards,
Bloomex
Customer Answer
Date: 08/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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