Complaints

This profile includes complaints for Bloomex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bloomex

  6 3510 27 St Ne Calgary, AB T1Y 5E2

• 

  Bloomex

  8 4095 Belgreen Dr Ottawa, ON K1G 3N2

• 

  Bloomex

  20 Wright Ave, Unit 5 Halifax, NS B3B 1G6

• 

  Bloomex

  902 Magnetic Dr Toronto, ON M3J 2C4

• 

  Bloomex Inc.

  1100 Main Street Winnipeg, MB R2W 3S2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered baskets for corporate clients for this upcoming Christmas season, Bloomex took my payment immediatley. Should be no issues, right? The I get so many emails telling me to send in my credit card statement proving I made the payment and that my account was flagged as *****. I responded to all emails for help with this. The I called and received a foreign workers call centre. I thought, here is the *****, you want my credit card statements, meanwhile, I was on chat with customer service who told me my order was shipped????? Then that chat refused to respond to me again...I called another local Bloomex number to be treated horribly by **************** Rep ***** employee number ***. She told me to go ahead and report them to my bank that she really didn't care what I did. If my money isn't refunded soon, I will hire a lawyer

  Business Response

  Date: 25/09/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $****** to the original form of payment used for the purchase. 
  Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** ********** **************** ****** CAD R Approved Authorized
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 25/09/2023

   
  Complaint: ********
  
  I am rejecting this response because: It wasn't just the money, it was the relentless emails saying my account was a fraud...I needed what I ordered not my money back.  Your company asked to see my credit card statement as proof???  Who is comitting *****?  Bloomex.  Your customer service staff was so very very rude to, she told me she didn't care what happened to me or my order!!!  You think refunding me money is going to make this satisfactory!!!!?????

  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers on sept ** 2023 for same day delivery for my daughters **th birthday. I picked the flowers with a pink vase, ***** bear, * Mylar balloon and full size birthday card. The delivery came, but was missing the ***** bear, the card and was a min balloon not full size. I paid a total of $*** for everything taxes, delivery etc. the note with the flowers was printed on a piece of paper and the ink had run out so they went over some of it with a pen. Looked liked happy **h not **. I called and they said no problem send us pictures. I did. Heard nothing. I called sept * 2023, they said oh its because we dont deliver to ******, I said well thats not true as I got the flowers , I am missing and told Then. They said well Pick a different address to have the remainder of the order delivered. They dont deliver to ******. I said I dont have a different address I live here. And you do or I wouldnt have gotten the flowers. Then they said they could give me a credit for another order. I said why would o do that when you dont deliver to ******. They told me to call back sept * or maybe the *th. Im only asking for $** back. I would appreciate more for the s**** up but prob wont get anything. The quality wasnt great but thats what you get. If they didnt deliver to my area then I should Have reciebed a phone call Or email But o didnt . When I asked them They didnt say anything. They keep saying policy. I looked up the policy and says not refunds for perishable items. Im Not asking for the flowers. Anyways I dont want someone else to waste their money either. They are not answering emails or anything. I have included the pictures and screen shots of the emails. I can also forward any emails if needed now problem

  Business Response

  Date: 07/09/2023

  We regret to hear that the services didnt meet customer's expectations.
  The Order was placed *st of September for same day delivery. The area where the order has to be delivered is outside of local delivery areas. Our production facilities provide Same Day delivery to ***************, ******, ******* ********* ********** *******, ********, ********, ******* *** ******* ********** Overnight courier (next business day) will be used for delivery outside of these areas. Customer's order was fulfilled to the value of the price paid with the local floral shop, to not cause a delay and ensure the recipient receives the gift on the day planned.
  As customer's satisfaction is our top priority, we would like to offer an additional delivery straight from Bloomex depot. Missing ***** bear with a proper greeting card plus complimentary fresh flower arrangement free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit of $** that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

• Initial Complaint

  Date:06/09/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Sept *** I was asked by my Manager to send flowers to a coworkers partner out ****** way who was not doing well. Someone suggested Bloomex.ca. I was on the web site and even used the chat feature to find the best floral arrangement. I saw what I liked and place it in the on line basket long with my information (not the recipient information. ) I got busy and left it in the on line cart. In the meantime, my Manager told me to cancel the order. I dont know what may have happened but I knew I did not place the order. A while later, I got an email from Bloomex.ca indicating " Complete your Bloomex purchase NOW and receive **% OFF!" I did nothing further as I knew the order was not completed. Later in the day when I was looking at my **** on line statement, Bloomex charged me $** for an order that was never ordered or shipped. I immediately called their ****************** line and spoke with someone to inquire about the charge and obtain a credit. They inform me the order was placed and a credit at this point could not be issued. Apparently if you leave something on line for more than an hour they consider this an order. I did not even provide the recipient name or address so how can they charge me for an order that was never place. My credit card and my address were on the order so they feel it was justified to charge my credit card but not to issue a credit. I did not proceed with any ********** as they say I did. Now they sent me an email quoting an apparent order number (which I never knew of) which states "the Status of your Order No. ******* has been changed. Hello *****, Thank you for your business with Bloomex. Kindly note, on 2023-09-** ******** you clicked the button ********** via Bloomex website. Exact moment your order was successfully placed. Shipping information page always comes last for our customers to investigate the details with the recipients on the later date. Please note we still would like to make it right for you. Please note, the following options are available for you. We can put your order on hold and you can use it whenever you need it. Alternatively, we can change the delivery address/delivery date/recipient/product and send the order when it is convenient to you. We can also issue you a store credit for a future use. Please kindly advise us which option would you like to proceed with. We look forward to rectify this situation and keep your valuable business. Best regards, Bloomex Team"I simply feel I deserve a full $** credit and am reaching out to my bank to put in a dispute. This is the poorest business practice I've ever heard of. How do you charge someone in full yet never receive a "service" for it.

  Business Response

  Date: 07/09/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 

  Transaction Adjusted By:
  
  Trans. Id Date Amount Type Transaction Response
  ******** ********** **************** ***** CAD  R  Approved
  
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 07/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me once I receive the full credit to my Visa.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:30/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ****** *** **** I ordered flowers and fruit to be delivered to a colleague who's father passed away on ****** *** ***** The delivery date was for ****** *** ***** Order #******** As of ****** *** **** we haven't received our order. The customer service advised it was a mechanical issue with the courier company. I understand that, but delivery of bereavement flowers after this much time is inappropriate. We have been back and forth with them the last two weeks and they won't issue a refund to our corporate card. They want to send new flowers (which we don't want now as we've sent a gift from another florist) or to offer an in-store credit, which we also do not want because we won't be utilizing the services of Bloomex as a company any longer due to the poor customer service we have received. Which is rather unfortunate because they have been our go-to for the last 2 years.

  Business Response

  Date: 01/09/2023

  We regret to hear that the services didnt meet customer's expectations.
  On **** ** ****** we sent an email about the delivery on upcoming Tuesday to ************************* at **************** as it was an email mentioned in the billing info. Order was sent out with a ***** courier, tracking number ************. Unfortunately, there was a delay and order was delivered on Saturday, ********** by a courier. According to our policy, Bloomex is not responsible for delays caused by third party couriers such as ********** ****** *****, and ************ We would like to provide a delivery fee refund for the inconveniences caused to a customer. As long as we would like to keep the offer of a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.?
  We apologize for any inconvenience caused.
  Bloomex

  Customer Answer

  Date: 01/09/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  1. They advised the delivery would take place on ****** ****. I have since confirmed that delivery was made on ****** ****. However, since this order had been not shipped, and Bloomex wouldn't follow-up on it for is, this order sat somewhere in a shipping area for 8 days. This order was damaged, rotten, and leaking rotten fruit juices from the box. 

  2. We will not accept a new product from them because I absolutely do not want to spend another 2 weeks of my valuable time, chasing this product. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/09/2023

  
  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $****** to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  
  ****** ** **** ****** **** *********** ********
  ******** ********** **************** ****** ***  *  ********
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

  Customer Answer

  Date: 01/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I greatly appreciate the resolution in this matter.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:28/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered flowers ******** site .ca Prices did not quote in USD Was charged in USD Flowers arrived tipped over, bruised and broken

  Business Response

  Date: 29/08/2023

  We regret to hear that the services didnt meet customer's expectations.?As per our policy:
  Orders placed outside of ******:?Orders placed outside of ****** or with an international credit card for delivery to ****** will be charged in USD. Provincial taxes of destination will apply.
  As per order ********, order was delivered on August ***d, the initial complaint received stated flowers were different from what was ordered. Our customer service agent requested customer to send us photos to the email address. Upon having reviewed the pictures sent to us, we are able to determine that the arrangement you received was in accordance with our policy.
  We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Bloomex
  
  

• Initial Complaint

  Date:25/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug. *th, 2023, my ***************************************************** to go online and order funeral flowers from her and the family for a friend who had died. I live in *********, ** and I ordered the flowers to be delivered on Aug. **th, for the viewing and funeral in *******. I paid extra to ensure that they would arrive before noon on Aug. **th, 2023. The total was $******. ** Aug. *th, I received an email from Bloomex stating the order was confirmed.The morning of the funeral, I happened to check my emails and found a Bloomex email stating "updated". I phoned Bloomex and was told that my order would not be able to be filled. At this point, I had one hour to deal with this situation before driving to ******* to the funeral. I phoned Bloomex and asked if in all of *******, there was no way that an arrangement could arrive at the funeral by *****. He didn't think that it was possible. I asked him to try his best and he said that he would make some phone calls and see. I exited the call as now I needed to get ready for the funeral and phone a local florist and beg them to create an arrangement within the hour that I could personally transport to *******. Fortunately, I got an arrangement.I attended the funeral. Bloomex did not provide any flowers. Later, in the coming days, I received an email from Bloomex stating that they could send a sympathy booklet to the grieving family. I emailed them back and asked for a full refund. My mother's **** had been charged for flowers that were never received!Bloomex sent me a new email saying that the status was now "On Hold". I was quite upset and once again emailed them and asked them to return all of the money. Nothing happened so I phoned. I was promised an email regarding a refund. That did not happen. The following day, I received an update that stated "Refunded". My mother has now checked her **** several times and has gone down to her bank and no money has been returned. Please help!

  Business Response

  Date: 29/08/2023

  We regret to hear that the services didnt meet customer's expectations. The order has been canceled and refunded. Transaction Adjusted By: Trans. Id Date Amount Type Transaction Response ******** 2023-08-22 ********.***********.** CAD R Approved Authorized. Kind regards, Bloomex

  Customer Answer

  Date: 29/08/2023

  Although the business did finally refund the money, their service was completely unsatisfactory. Business associations, the government and the media need to seriously do something to ensure that no one else is swindled by this business. No one should have to contact the Better Business Bureau, complain of diligently fight to have their money returned when they pay for a service that is not received. 

  Customer Answer

  Date: 29/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered & paid for flowers to be delivered & the recipient did not receive them. I sent documentation to the Company supporting this, and they refuse to reimburse me. They offered "store credit". To me, that means they know she did not receive them. However, I do not wish to use their services again, as I was treated very poorly by their **************************** I just want my money refunded.

  Business Response

  Date: 07/08/2023

  We regret to hear that the services didnt meet customer's expectations. On the 1st  of August we have received a complain that the order was never delivered. As per our record the order was delivered on the **** ** ***** what is can be prooved by Purolator tracking number ************.
  However, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.

   

  Customer Answer

  Date: 08/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Of the three choices, I wish to have replacement flowers delivered, including a vase. I believe the Purolator Driver previously delivered the flowers to the wrong Nursing Home, somewhere in **** ***** and, further, he did not get a signature. As a result ***************** did not receive her flowers. Therefore, I would like the replacement flowers to be delivered to her daughter, **********************************, who will then take the flowers to **** herself. *************************** address is: ************************************************************** I would also like to see a signature or, if no-one is home, a photo of the flowers on the doorstep of the house so that I have confirmation that the flowers were delivered.

  Please advise when the flowers will be delivered and also provide the requested delivery confirmation.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:26/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Date of Transaction: **** *** **** -The amount of money I paid the business: ****** -What the business committed to provide me: Product( Fruit Gourmet gift basket)-What the nature of the dispute is: Never received product on promised date, called the business but refuse to provide refund -Whether or not the business has tried to resolved the problem: Been contacting with business customer service line for more than three days. They refuse to provide a refund and deliver the product that I purchased on the promised delivery date.-Account or tracking number: Order number ******** I placed the order on **** *** **** on Bloomex CA website and requested to be delivered on **** ****. Called the customer service team to make sure the item will be deliver on time as is the birthday gift. The business said they cannot promise so I decided to cancel the order over the phone with the agent. After I requested to cancel my order, they agent became rude and ****** ** **** ****** *** **** * **** ** ******* *** ** * **** ** ** ****** ** * ********* ********** **** I tried explained to him this is a special gift and as they cannot be complete on the certain time, therefore I have to cancel it. He then hang up on my call. I called back again shortly to speak with a different agent. They are refuse to provide a refund and hang up again. As of today, I have never received any communication after I placed the order on **** ****. This includes: no order confirmation email, email communication for the incident, delivery time as they said they cannot cancel so I was expecting the item to arrive.Until today, I have not received the product yet and it has pass the delivery date. *** ***** ******* **** ******** ** ******** ***** *** *** *** *** **** *** **** *** ********** **** ***** ** ***** *** ****** *******

  Business Response

  Date: 26/07/2023

  
  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  *********** ******** *** ****** ** **** ****** **** *********** ******** ******** ********** **************** ***** *** * ******** ********** 
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex

• Initial Complaint

  Date:20/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter ordered ******* to be delivered to me on Mother's Day. When they arrived, they were in very bad condition, with most of the petals falling off, yellow leaves, drooping blossoms. I notified my daughter immediately and she contacted Bloomex as per their instructions with the information and photos. Bloomex never responded directly to her concern, but sent me a *** credit. As I was going to be out of town after this was received, I waited to order new flowers until the following month, and was able to identify choices within this $** limit. However, when I went to place the order, the form accepted the credit, but charged a further $20 for delivery. I cancelled the order and contacted the Bloomex customer service e-mail with the information and pictures, requesting that the delivery charge be waived. After not receiving a reply, I re-emailed them, and to date, have still not had a reply. Ideally, we would simply receive a refund, but if it is to be a credit, I would not expect to pay an additional delivery fee.

  Business Response

  Date: 21/07/2023

  We regret to hear that the services didnt meet customer's expectations.
  
  Per our records of Mother's Day order ******** from customer ***********************, we've been emailing resolution to the originally presented in billing info an email address of *********************. 
  
  As of an issue with the credit ********************* received upon the resolution, we haven't found any order under the name ********************* or via email address ********************* However, we'd like to present the quote from the store credit instructions: "Store credits do not have a time limit, however, they are one-time use. Store credits do not cover taxes and delivery. Store credits cannot be combined with any other discount or coupon." We are unable to issue a requested refund for the issue customer having. 
  
  We apologize for any inconvenience caused.
  
  Thank you,
  Bloomex

  Customer Answer

  Date: 21/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  1) Bloomex has NOT communicated with my daughter as they indicated.  I have verified that she has received NO communication from them following her complaint.  The only communication was the forwarding of a $** credit to me directly.

  2) You did not receive an order from me ********************** because doing so would have necessitated me spending an additional $** for delivery and I was unwilling to do that.  If store credit does not include delivery charges, then that is not a satisfactory method of addressing the issue.  The original order included both flowers and delivery.  It should not be the responsibility of the recipient to pay a second time for delivery because the business did not provide the product that was purchased.  That responsibility belongs to the business.  If you are unable to provide a credit that will cover both flowers and delivery, then the full value of the original order should be refunded directly to the purchaser.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 26/07/2023

  We regret to hear that the services didn't meet customer's expectations.
  We take quality issues very seriously and seek to provide fresh and beautiful flowers at all times and for all orders. The initial complaint was addressed  to ********************* exactly, please reconfirm an email address with the customer. We are unable to issue a refund for orders that are confirmed, prepared or sent out for delivery. As customer's satisfaction is our top priority, we would like to offer a replacement order free of charge. Alternatively, we could send a gift basket of equal value or issue a store credit that the customer can use at any time in the future.
  We apologize for any inconvenience caused.
  Thank you,
  Bloomex

  Customer Answer

  Date: 26/07/2023

  I can confirm the e-mail address in your communication as that for my daughter who placed the original order and communicated with you regarding the original complaint.  However, it should be noted that she has received NO communication via this e-mail from Bloomex since communicating the original complaint.  The only communication that we have received from Bloomex was the credit issued to me via e-mail.

  Regarding the replacement order, I would be willing to accept that ASSUMING that the value of the order is the same as the original and delivery charges are covered by Bloomex.  If this is the case, please advise me (or, if you prefer my daughter) regarding how to arrange for this and I would consider this an acceptable resolution.

  Customer Answer

  Date: 28/07/2023

  I would prefer a replacement of flowers rather than gift basket. Recipient is ********************* **********************************************************************. Phone ************

• Initial Complaint

  Date:12/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online and within an hour cancelled the order through the chat. According to their stated policy that is acceptable however, they refused to accept the cancellation and instead placed the order on hold.The reason I cancelled is due the a friend having a negative experience which caused me to go online and investigate reviews - they were horrible. Pictures of the same bouquet I ordered and then pictured of what was delivered - no comparison.The order placed was a bereavement from a group and I cannot take the possibility to be humiliated with a cheap bouquet. I called customer service to request a refund - denied. I asked them to provide exact details on what would be provided and they could not. They could not even tell me the number of flowers the bouquet would contain but they did tell me the picture with the price I ordered would not be what was delivered as the picture is of a deluxe bundle and I ordered a basic one. No where in the order process is that declared. The phone conversation with the agent is recorded on both sides. I ordered the pictured that had the price I paid but it is not what I will receive and they cant tell me what I will receive. What a scam! No wonder this company has such horrific reviews.

  Business Response

  Date: 14/07/2023

  We regret to hear that the services didnt meet customer's expectations.
  To make things right, we have issued a refund in the amount of $***** to the original form of payment used for the purchase. 
  Transaction Adjusted By:
  
  Trans. Id Date Amount Type Transaction Response
  12200121 2023-07-14 08:25:09.0954772 ***** CAD  R  Approved
  
  
  Please note that it may take a few business days for the refund to appear on your account.
  Best regards,
  Bloomex