Reviews
This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromAlexander S
Date: 10/04/2023
1 starPredatory loan practices; my loan payment was depositing into my share account, and then not applied to my loan until a week later, giving them time to charge me a late fee. I spent an hour on the phone with their support service to determine that the account number I had been given was not my Loan number, but my "savings" account number that I didn't ask for. It's been a giant pain in the a** doing a loan payment through them when they're not my primary bank, I would not recommend it to others.
B E C U
Date: 10/05/2023
Hi, ******************* Thank you for letting us know about your negative experience. We are sorry that this was the experience that you had. We'd be happy to look into this matter for you. Please send an email to ******************************* with your full name and phone number, and a member of our leadership team will follow up.Review fromNick H
Date: 09/22/2023
1 starVery poor customer service. They do not listen to my request and continue to talk over me.B E C U
Date: 10/05/2023
Hi, ********* We are sad to hear that you had a negative experience. We would like to hear what happened and look into this situation for you. Please send with your full name and phone number by email to ******************************* and a member of our leadership team will follow up with you.Review fromMaria P
Date: 09/11/2023
5 starsI want to express my utmost satisfaction with the exceptional service I received from *************, an employee at BECU in the ********* ******* location. From the moment I walked in, **** went above and beyond to ensure my banking needs were not only met but exceeded.**** Vus professionalism, knowledge, and dedication to customer service were truly outstanding. They took the time to patiently answer all my questions, provide expert guidance on financial ***************** me feel valued as a member.Moreover, ***** attention to detail and willingness to tailor solutions to my specific needs were remarkable. Whether it was helping me with a new account setup, changing business account administration and name, or assisting with a large complex transaction, **** consistently demonstrated a level of service that sets a high standard for others in the industry.In addition to their technical expertise, **** Vus friendly demeanor and genuine willingness to assist left a lasting impression. Its clear that **** takes pride in his work and genuinely cares about the well-being of BECUs members.Overall, my experience at BECU in ********* was made exceptional by the amazing service provided by ****. He is a true asset to the organization and has set a standard for customer service that others should strive to achieve. I wholeheartedly recommend BECU, and especially *************, to anyone seeking top-notch financial services in the ******* area.Thank you, ****, for your outstanding service!B E C U
Date: 10/05/2023
Hi *********** Thank you so much for your kind words. We will be sure to share with **** and the team! Thank you for being a member.Review fromDonnie M
Date: 07/27/2023
1 starIm so dissatisfied with Becu. I had a serious stroke in January which they were aware of I always kept in contact, because as of recent my insurance lapse, I cant pass a physical until numbness is gone so I can drive semi trucks again and my business is suffering and I have all the proof they still put out a repossession on my vehicle I pleaded and begged them to help me I have had serious health issues and absolutely not they said. I feel like this is a discrimination from new disability from the stroke they dont care and she thought this was not a big deal. Im a marine corps veteran and own a business and drive long haul semi trucks I am just trying to get healed and Becu has been horrible with trying to help me out with my medical issues. Im so dissatisfiedB E C U
Date: 07/28/2023
Hi, ************* We are sorry you had a less-than-ideal experience, and we appreciate you sharing your honest thoughts with us. Please contact BECU at ******************************* with your contact information at your earliest convenience. A member of our leadership team will reach out to you. Thank you.Review fromMarc G
Date: 07/04/2023
1 starAn absolutely terrible financial institution. I used to bank there for many years, but moved out of their service area and thus requested my accounts be closed. Their response: complete an account closure request, mail/fax/or in-person ************ request to them, and then they will close my accounts.Are you kidding me? When a customer requests that you close their accounts, you close the accounts - period. You do no require extra work of the customer.Go elsewhere to bank. As many other former customers have reviewed, BECU has gone steadily downhill with respect to customer service. You can do a lot better elsewhere.B E C U
Date: 07/05/2023
Hi ****. We are sorry that you are unhappy with our closure process. We must comply with compliance and regulatory guidelines for certain account transactions. Closing an account is one of them. BECU offers a variety of ways to access your accounts, withdraw money and talk with BECU even if you move out of ****************. You can find out more about how BECU allows you to bank anywhere online at: *******************************************************************Review fromSeth V
Date: 06/27/2023
1 starBecu is a trash company and a trash bank. They are literally so behind the times it blows my mind. If you have the option to bank somewhere else I highly recomend it.B E C U
Date: 06/28/2023
Hi ****, were sorry to hear you didnt enjoy your experience with us. We take customer feedback to heart and would love to learn more about your experience so we can improve our services. please email us at ******************************** Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.Review fromAndrea W
Date: 06/22/2023
1 starThe BECU from 5 years ago is NOT the BECU of today. This is a horrible banking institution with atrocious customer service! I used to recommend this bank to everyone... now I'm researching what bank I'm going to take my business to! I recently had a phone call with one of their customer service reps...it was hands down the worst experience I've ever had with a financial institution! Not only was the employee not helpful, she was downright rude and basically hung up on me. I have a credit score of 800+ and take my financial dealings seriously... clearly this bank does not! If they want to make things right THEY CAN CALL ME FOR A CHANGE! I'm sick of being bounced around from department to department with zero resolution. Worst bank ever!B E C U
Date: 06/23/2023
Hello ******. Thank you for your review. We regret this is the impression we left you with, and we would like an opportunity to speak with you. Please contact us at ******************************* with your contact information as soon as possible. Thank you.Review fromPatt S
Date: 06/12/2023
5 stars**************** in Hawks Prairie was professional, personable and best of all supportive & patient! 5 Stars for BECU and 6 Stars for ****************!!!B E C U
Date: 06/13/2023
Hello Patt! Thank you so much for your great review! Providing positive experiences for our members is definitely our goal, and we're glad to hear we exceeded your expectations. Thanks for letting us know! We've shared your kind words with ******* and the team! Thank you and have a great day!Review fromSuki R
Date: 06/01/2023
1 starI went to a ************ station and was charged $175 for $14 worth of gas. I disputed the fraudulent charge with BECU but they did not refund the money. In this time with so much credit card fraud going on, I need a bank that will look out for me! BECU will not!B E C U
Date: 06/22/2023
Hi, *********** We are sad to hear that you had a negative experience. We would like to hear what happened and look into this situation for you. Please email social@becu with your full name and phone number and we'll follow up with you. Thank you.Suki R
Date: 06/22/2023
Yeah you wrote this exact comment to me already and I replied and never heard back from you.Review fromStaci H
Date: 05/23/2023
1 starI first called BECU mortgage department 4/26 regarding my deceased loved ones mortgage account. After being offered no condolences and asked what right we had to information, I explained we are the successor trustees for the trust which is the legal owner of mortgaged property. I was told to send in a full copy of the trust, photo ID, and death certificate and I would be mailed documents to sign. The full copy of the trust should not be legally needed but I faxed requested documents 4/27. They had no alternative to email an electronic copy and we live ************************************************************************ We had also established a trust account with ********************** banking office and provided a copy of the death certificate to them but was told the BECU mortgage department was a different entity and could not verify information from banking side. After verifying documents were received, I was told they would review and I would be contacted if anything further was needed. I received no call or mail so called 5/15 and was told they were still reviewing and someone would get back to me. I received no call again so called on 5/22 and was told they mailed a letter requesting additional documents on 5/2. The previous rep did not mention this and no mail was received. I was told an additional letter was mailed 5/22 requesting proof of relationship or court filing. Neither of those are legally required in this situation. The deed for the property shows the trust is the legal property owner and is easily verifiable through the Snohomish County Property Information site. I requested speak to legal department and was told someone would call by Wednesday. I am still awaiting that call. I feel BECU is either incompetent in interpreting trust documentation, acting in a punitive nature and unwilling to grant ******* or acting in a discriminatory manner by withholding information we are legally entitled to in order to fufill our fiduciary duties as successor trustees.
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