Reviews

This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B E C U has 55 locations, listed below.

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  B E C U

  12770 Gateway Dr S Tukwila, WA 98168-3309

  
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  B E C U

  12810 E Mirabeau Pkwy Spokane Vly, WA 99216-1464

  
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  B E C U

  205 10th St NE Auburn Nfc Auburn, WA 98002-4045

  
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  B E C U

  21182 Hwy 410 Bonney Lake NFC Bonney Lake, WA 98391

  
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  B E C U

  18333 Bothell Way NE Bothell Nfc Bothell, WA 98011-1901

  

Review Details

• Review fromDonnie M

  Date: 07/27/2023

  1 star
  Im so dissatisfied with Becu. I had a serious stroke in January which they were aware of I always kept in contact, because as of recent my insurance lapse, I cant pass a physical until numbness is gone so I can drive semi trucks again and my business is suffering and I have all the proof they still put out a repossession on my vehicle I pleaded and begged them to help me I have had serious health issues and absolutely not they said. I feel like this is a discrimination from new disability from the stroke they dont care and she thought this was not a big deal. Im a marine corps veteran and own a business and drive long haul semi trucks I am just trying to get healed and Becu has been horrible with trying to help me out with my medical issues. Im so dissatisfied
  

  B E C U

  Date: 07/28/2023

  Hi, *************  We are sorry you had a less-than-ideal experience, and we appreciate you sharing your honest thoughts with us.  Please contact BECU at ******************************* with your contact information at your earliest convenience. A member of our leadership team will reach out to you. Thank you.

• Review fromMarc G

  Date: 07/04/2023

  1 star
  An absolutely terrible financial institution. I used to bank there for many years, but moved out of their service area and thus requested my accounts be closed. Their response: complete an account closure request, mail/fax/or in-person ************ request to them, and then they will close my accounts.Are you kidding me? When a customer requests that you close their accounts, you close the accounts - period. You do no require extra work of the customer.Go elsewhere to bank. As many other former customers have reviewed, BECU has gone steadily downhill with respect to customer service. You can do a lot better elsewhere.
  

  B E C U

  Date: 07/05/2023

   Hi ****. We are sorry that you are unhappy with our closure process. We must comply with compliance and regulatory guidelines for certain account transactions. Closing an account is one of them. BECU offers a variety of ways to access your accounts, withdraw money and talk with BECU even if you move out of ****************. You can find out more about how BECU allows you to bank anywhere online at: *******************************************************************

• Review fromSeth V

  Date: 06/27/2023

  1 star
  Becu is a trash company and a trash bank. They are literally so behind the times it blows my mind. If you have the option to bank somewhere else I highly recomend it.
  

  B E C U

  Date: 06/28/2023

  Hi ****, were sorry to hear you didnt enjoy your experience with us. We take customer feedback to heart and would love to learn more about your experience so we can improve our services. please email us at ******************************** Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.

• Review fromAndrea W

  Date: 06/22/2023

  1 star
  The BECU from 5 years ago is NOT the BECU of today. This is a horrible banking institution with atrocious customer service! I used to recommend this bank to everyone... now I'm researching what bank I'm going to take my business to! I recently had a phone call with one of their customer service reps...it was hands down the worst experience I've ever had with a financial institution! Not only was the employee not helpful, she was downright rude and basically hung up on me. I have a credit score of 800+ and take my financial dealings seriously... clearly this bank does not! If they want to make things right THEY CAN CALL ME FOR A CHANGE! I'm sick of being bounced around from department to department with zero resolution. Worst bank ever!
  

  B E C U

  Date: 06/23/2023

  Hello ******. Thank you for your review.  We regret this is the impression we left you with, and we would like an opportunity to speak with you.  Please contact us at ******************************* with your contact information as soon as possible.  Thank you. 

• Review fromPatt S

  Date: 06/12/2023

  5 stars
  **************** in Hawks Prairie was professional, personable and best of all supportive & patient! 5 Stars for BECU and 6 Stars for ****************!!!
  

  B E C U

  Date: 06/13/2023

  Hello Patt! Thank you so much for your great review! Providing positive experiences for our members is definitely our goal, and we're glad to hear we exceeded your expectations. Thanks for letting us know! We've shared your kind words with ******* and the team! Thank you and have a great day!

• Review fromSuki R

  Date: 06/01/2023

  1 star
  I went to a ************ station and was charged $175 for $14 worth of gas. I disputed the fraudulent charge with BECU but they did not refund the money. In this time with so much credit card fraud going on, I need a bank that will look out for me! BECU will not!
  

  B E C U

  Date: 06/22/2023

  Hi, ***********  We are sad to hear that you had a negative experience.  We would like to hear what happened and look into this situation for you.   Please email social@becu with your full name and phone number and we'll follow up with you. Thank you. 

  Suki R

  Date: 06/22/2023

  Yeah you wrote this exact comment to me already and I replied and never heard back from you.

• Review fromStaci H

  Date: 05/23/2023

  1 star
  I first called BECU mortgage department 4/26 regarding my deceased loved ones mortgage account. After being offered no condolences and asked what right we had to information, I explained we are the successor trustees for the trust which is the legal owner of mortgaged property. I was told to send in a full copy of the trust, photo ID, and death certificate and I would be mailed documents to sign. The full copy of the trust should not be legally needed but I faxed requested documents 4/27. They had no alternative to email an electronic copy and we live ************************************************************************ We had also established a trust account with ********************** banking office and provided a copy of the death certificate to them but was told the BECU mortgage department was a different entity and could not verify information from banking side. After verifying documents were received, I was told they would review and I would be contacted if anything further was needed. I received no call or mail so called 5/15 and was told they were still reviewing and someone would get back to me. I received no call again so called on 5/22 and was told they mailed a letter requesting additional documents on 5/2. The previous rep did not mention this and no mail was received. I was told an additional letter was mailed 5/22 requesting proof of relationship or court filing. Neither of those are legally required in this situation. The deed for the property shows the trust is the legal property owner and is easily verifiable through the Snohomish County Property Information site. I requested speak to legal department and was told someone would call by Wednesday. I am still awaiting that call. I feel BECU is either incompetent in interpreting trust documentation, acting in a punitive nature and unwilling to grant ******* or acting in a discriminatory manner by withholding information we are legally entitled to in order to fufill our fiduciary duties as successor trustees.

• Review fromskyward n

  Date: 05/22/2023

  5 stars
  Worst bank I have ever dealt with. **************** is pathetic and wait times are ridiculous. I'm surprised that they are still in business. I would give them 0 stars if it was an option.
  

  B E C U

  Date: 05/23/2023

  Hi,Skyward. We are sorry to hear that you had a negative experience. We would like to hear what happened and do our best to resolve it for you. Please email us at ******************************* with your full name and phone number, and a member of our leadership team will contact you.

• Review fromHeath H

  Date: 04/18/2023

  1 star
  I will say, that having been a BECU customer for nearly a decade (as well as having many business accounts with them), they have taken a turn that is not enjoyable as a customer. While they strive to be the local credit union, they have turned into the **** of America of credit unions. As an example, here is my most recent situation. I got an email in the middle of the night to their updated Terms and Conditions, stating that arbitration is the new way forward for customers with financial disputes with the organization. I called BECU customer service to see how this would affect my business. The person on the phone said "I am not sure what you are speaking about, let me speak with my manager". I waited on hold and was told they don't have answers, but that I could schedule an appointment at the bank. I asked them if there is someone in corporate that I could speak with. The individual on the phone said there is no phone number for corporate (odd when organizations won't let you contact them). So, I scheduled an appointment with the notes, and had to wait a week to be seen. I showed up, waited 45 minutes and the branch manager stated that he didn't know how to help but would have someone reach out to me. I sent an email stating that I had never heard back. No response. I sent another email this morning (after another week of waiting) and finally got a call back from another staff member. I asked if the legal team would speak with my lawyer for clarity, and he said no. He stated that the updated terms mean that all forward disputes would go through a mediator, not the courts. I asked who chooses the mediator and he said "BECU". When I asked him if that felt like a conflict of interest, he asked if there was anything else he could do for me before he hung up. So freaking unprofessional after waiting 2 weeks. Sad, but after seeing a 1 star rating on the BBB, it appears that it is not me alone feeling this.

• Review fromLuther C

  Date: 04/18/2023

  1 star
  Worst bank I have ever dealt with. **************** is pathetic and wait times are ridiculous. I'm surprised that they are still in business. I would give them 0 stars if it was an option.
  

  B E C U

  Date: 05/18/2023

  Hi,****** We are sorry to hear that you had a negative experience. We would like to hear what happened and do our best to resolve it for you. Please email us at ******************************* with your full name and phone number, and a member of our leadership team will contact you.