Complaints
This profile includes complaints for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 128 total complaints in the last 3 years.
- 40 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 9th 2025 at 6:12pm I used the BECU atm in enumclaw Washington, I choose the option for $200 cash back, the atm chatged me the full $200 plus atm fees and only gave me $40 cash back after charging me the full $200. I contacted BECU and they told me theres nothing they can do for me and to contact my bank, I contacted my bank my bank said there was no error they wont investigate it. I was the $160 that I never got back from the atm and I am not the only person this happened to! Its all over the news for the same atm
Business Response
Date: 09/02/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Customer Answer
Date: 09/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This has been resolved
Sincerely,
***** Platt ******Initial Complaint
Date:08/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BOING Employee Credit Union sent out a sales letter disguised as a threatening letter NOT stating it's a sales pitch and making threats against my house that I own "IMMEDIATE RESPONSE TO THIS NOTICE REQUESTED" I called a separate phone # to BECU and they said it was not associated with them whatsoever. ************** -some sales company posing as BECU making threats and time is of the essence or action will be taken.Business Response
Date: 08/29/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.Initial Complaint
Date:08/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone stole my money out my account i reported it right away when i noticed they refuse to give me my moneyBusiness Response
Date: 08/27/2025
Please be advised the complaint response is attached, and the response is was sent to the complainant via email for their records.Customer Answer
Date: 09/05/2025
I am rejecting a letter in that letter. It says that my chip was used in the **** Thats why they rejected and not wanted to reimburse me my money they didnt put in that within about 28 minutes to 35 minutes on one of those days, my ship was used in ********* because I had it and I used it at a gas station or at AutoZone on another one of those days that someone pull money out of my *** or out of the *** pull my money out I was using my car within again a hour and 10 minutes of that time frame give or take a little and it was using ********* because I had my chip and I was using it at that time in ********* and around this time money was getting pulled out of my *** out of my account in a state in a city that ************************************************************************************* two different states 6 to7 to 8 hours away they did not explain none of this in the letter. How was this possibleInitial Complaint
Date:08/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a credit card dispute with BECU credit card. about ************** for a refund in the amount of $815.80 for a trip from ***** to ***** and return trip from ***** to *****. the Qatari airline canceled my trip due to war between **** and ******. The airline refunded only $ ***** and is refusing to refund the whole amount. On 8/4/2025 the BECU card holder service informed me that they are not responsible for any refund. The canceled trip and only partial refund from the airline indicate that the transaction is fraud and illegal. So the bank should be able to protect the customres from scammers and fraud and not support any criminal activities.Business Response
Date: 08/19/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Customer Answer
Date: 08/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But they did not explain or state what will happen in case Qatar airline refused to give the credit . BECU gave me the credit I asked for but hopefully if the Qatari airline does not respond to BECU , my bank will not trick me and charge me back.
Sincerely,
***** ******Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to do reset passsord on the online banking app and it tells me to put my user and email and then it says error occurred call our business and then i call and they ask for my ssn but idk it because i own a joint account with my parents right now and i wanna fix itBusiness Response
Date: 08/08/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.Initial Complaint
Date:07/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a mercedes for my daughter **** ******, who was to make loan payments directly to BECU- I am the only one on the loan and have given BECU permission and authorization to release my loan information to my daughter and allow my daughter to make payments on the loan. BECU refuses to allow my daughter to make a payment on the car, refuses to allow me to make a payment on the car which incurs additional late fees because of their negligence. Specifically ******- ****? not sure how to spell the supervisors name, was very rude treated me like I was an imposter, identity theft person fishing for information when all I was trying to do was make a car payment ****** put us on hold for over 30 mins refused to provide the email or phone number for his manager ***** and refused to allow us to make a payment on the auto loan. I want all my late fees reimbursed as they have been refusing payments.Business Response
Date: 07/21/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan through Becu they started charging me for no insurance I have proof and submitted proof that I had and still have insurance for the vehicle I purchased there was never a lapse now they are trying to charge me 2000 dollars for not having insurance coverage I need help resolving this issue like I said I have proof and my insurance company submitted proof also showing no lapse in coverage. This is unfair business practice. The people I talked with would not let me speak to a supervisor. Said thats the way it isBusiness Response
Date: 06/26/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a credit card with Boeing credit union. I heard a little over $500 on it at its current interest rate. I was offered to do balance transfers to this account at 3.99%.Ive been made a $600 payment which should have paid off the 500 at the higher interest rate, yet they are still charging me about 17% for what they promised me what is 3.99%.When I contacted their customer service to get this resolved, they lied to me and told me that lower interest payments get paid first, even though I educated them on the fact that there is a law that higher interest payments get paid first. They completely ignored me. I went to the supervisor head of the supposed customer service department, and they said the exact same thing that lower interest payments get paid first. Because their customer service department refuses to acknowledge the law, and refuses to let me communicate with anyone beyond their department I am forced to go to the Comptroller of the currency, the ***, and other regulatory agenciesBusiness Response
Date: 06/05/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.Customer Answer
Date: 06/10/2025
Complaint: 23379157
I am rejecting this response because:
The customer service department is not properly trained. Not only are they giving the wrong information but when I go out of my way to try to contact management and can only get to a lead of customer service and let them know that they are giving wrong information they still insist, on giving wrong information that breaks the law. The fact that you will justify their actions and not hold them. Responsible shows me that you could care less about your customers. The customer service management does not deserve their jobs, and should be fired, and their employees should be trained properly .
Sincerely,
***** VandecoveringBusiness Response
Date: 06/23/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My BECU **** Credit Card has been revoked due to late payment. However, I have proof of payment and dispute BECU's revocation of my credit card. In February 2025, I missed a payment on my BECU Credit Card. On my statement dated 3/13/25 (A2 of the attachments) I was told I needed to make a payment of $249 by 4/8/25. I made this payment on 3/14/25 in the amount of $250 (A3 of the attachments) I paid exactly what BECU required of me per the statement and paid the balance before the due date. Per Experian (A1 of attachments), BECU closed my account in March of 2025 even though I made payment on my card per their statement. BECU decided to revoke my credit card due to late payments. Nowhere in the statement does it say my credit card is in danger of being revoked. Per the provided documents, I made the $250 minimum payment prior to the due date and my card is still revoked. BECU is escalating this issue, because their representatives admitted on the call with me, they can see the payment and 2 reps were confused as to why my card was shut off. I implore you to please help me. Per the documents attached, I have maintained my payments with BECU and no adverse effects should occur for paying my bill on time.Business Response
Date: 05/27/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approved for a auto loan without BECU, i have three jobs, the first job i gave them was being sued so they changed their company name so my documents didnt match what was on my paystubs, so Ive also provided them with my second job source and everything was verified they gave me a cashiers check for my loan then called the dealership voided the check canceled the loan and now has my loan under investigation after everything was verified and its been more than 10 business days to reach me or fix the problem or have me submit documents to help the processBusiness Response
Date: 05/15/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.
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