Complaints
This profile includes complaints for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 129 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a credit card dispute with BECU credit card. about ************** for a refund in the amount of $815.80 for a trip from ***** to ***** and return trip from ***** to *****. the Qatari airline canceled my trip due to war between **** and ******. The airline refunded only $ ***** and is refusing to refund the whole amount. On 8/4/2025 the BECU card holder service informed me that they are not responsible for any refund. The canceled trip and only partial refund from the airline indicate that the transaction is fraud and illegal. So the bank should be able to protect the customres from scammers and fraud and not support any criminal activities.
Business Response
Date: 08/19/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Customer Answer
Date: 08/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But they did not explain or state what will happen in case Qatar airline refused to give the credit . BECU gave me the credit I asked for but hopefully if the Qatari airline does not respond to BECU , my bank will not trick me and charge me back.
Sincerely,
***** ******Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to do reset passsord on the online banking app and it tells me to put my user and email and then it says error occurred call our business and then i call and they ask for my ssn but idk it because i own a joint account with my parents right now and i wanna fix itBusiness Response
Date: 08/08/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.Initial Complaint
Date:07/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a mercedes for my daughter **** ******, who was to make loan payments directly to BECU- I am the only one on the loan and have given BECU permission and authorization to release my loan information to my daughter and allow my daughter to make payments on the loan. BECU refuses to allow my daughter to make a payment on the car, refuses to allow me to make a payment on the car which incurs additional late fees because of their negligence. Specifically ******- ****? not sure how to spell the supervisors name, was very rude treated me like I was an imposter, identity theft person fishing for information when all I was trying to do was make a car payment ****** put us on hold for over 30 mins refused to provide the email or phone number for his manager ***** and refused to allow us to make a payment on the auto loan. I want all my late fees reimbursed as they have been refusing payments.Business Response
Date: 07/21/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a loan through Becu they started charging me for no insurance I have proof and submitted proof that I had and still have insurance for the vehicle I purchased there was never a lapse now they are trying to charge me 2000 dollars for not having insurance coverage I need help resolving this issue like I said I have proof and my insurance company submitted proof also showing no lapse in coverage. This is unfair business practice. The people I talked with would not let me speak to a supervisor. Said thats the way it isBusiness Response
Date: 06/26/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:05/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a credit card with Boeing credit union. I heard a little over $500 on it at its current interest rate. I was offered to do balance transfers to this account at 3.99%.Ive been made a $600 payment which should have paid off the 500 at the higher interest rate, yet they are still charging me about 17% for what they promised me what is 3.99%.When I contacted their customer service to get this resolved, they lied to me and told me that lower interest payments get paid first, even though I educated them on the fact that there is a law that higher interest payments get paid first. They completely ignored me. I went to the supervisor head of the supposed customer service department, and they said the exact same thing that lower interest payments get paid first. Because their customer service department refuses to acknowledge the law, and refuses to let me communicate with anyone beyond their department I am forced to go to the Comptroller of the currency, the ***, and other regulatory agenciesBusiness Response
Date: 06/05/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.Customer Answer
Date: 06/10/2025
Complaint: 23379157
I am rejecting this response because:
The customer service department is not properly trained. Not only are they giving the wrong information but when I go out of my way to try to contact management and can only get to a lead of customer service and let them know that they are giving wrong information they still insist, on giving wrong information that breaks the law. The fact that you will justify their actions and not hold them. Responsible shows me that you could care less about your customers. The customer service management does not deserve their jobs, and should be fired, and their employees should be trained properly .
Sincerely,
***** VandecoveringBusiness Response
Date: 06/23/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My BECU **** Credit Card has been revoked due to late payment. However, I have proof of payment and dispute BECU's revocation of my credit card. In February 2025, I missed a payment on my BECU Credit Card. On my statement dated 3/13/25 (A2 of the attachments) I was told I needed to make a payment of $249 by 4/8/25. I made this payment on 3/14/25 in the amount of $250 (A3 of the attachments) I paid exactly what BECU required of me per the statement and paid the balance before the due date. Per Experian (A1 of attachments), BECU closed my account in March of 2025 even though I made payment on my card per their statement. BECU decided to revoke my credit card due to late payments. Nowhere in the statement does it say my credit card is in danger of being revoked. Per the provided documents, I made the $250 minimum payment prior to the due date and my card is still revoked. BECU is escalating this issue, because their representatives admitted on the call with me, they can see the payment and 2 reps were confused as to why my card was shut off. I implore you to please help me. Per the documents attached, I have maintained my payments with BECU and no adverse effects should occur for paying my bill on time.Business Response
Date: 05/27/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was approved for a auto loan without BECU, i have three jobs, the first job i gave them was being sued so they changed their company name so my documents didnt match what was on my paystubs, so Ive also provided them with my second job source and everything was verified they gave me a cashiers check for my loan then called the dealership voided the check canceled the loan and now has my loan under investigation after everything was verified and its been more than 10 business days to reach me or fix the problem or have me submit documents to help the processBusiness Response
Date: 05/15/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 10/22/24 Amount paid to business: $163.50 I was told that I could file a dispute for a full refund due to having foot surgery and not being able to attend event considering I was scammed by another company.I purchased event tickets/insurance covering me so if something did happen as it did due to foot surgery, it will be reimbursed. I had been scammed by AXS.comnorthwest after sending close to 50 documents, filed a complaint with commissioner through the state, *************************, and the bank. I was unaware that I could file an appeal until a couple of different representatives on the phone stated otherwise. I had sent every medical document/invoices over to BECU ****************** via email as ***** M on 2/6/25. had wanted me to do. They denied it on 4/3/25. I put a lot of time and effort getting false hopes regarding the reimbursement BECU ****************** stated they would help me with as this was a suitable situation that I was wanting to get to the bottom of. I closed my credit card and reported fraud because I felt scammed and got worried. They originally put the money into my account and took it back out on 4/3/25. I sent every document they asked for. A lady on 4/4/25 asked for a second review of my case considering how stressful this situation was for me on top of a painful surgery. I called to check the status of my claim on 4/14/25 and the Supervisor said she would look over it but still denied me and didn't give a legitimate explanation as to why. I was never told that dispute wasn't within the time frame or BECU ****************** wouldn't have accepted it and put the refund back onto my new credit card for $163.50 on 4/3/25.Business Response
Date: 05/02/2025
Plese be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.Customer Answer
Date: 05/14/2025
I want to thank you for resolving my complaint with BECU. I appreciate everything that was done to provide me with excellent customer service.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You all did not have to take my car. Im just a single African American dad trying my very best. I know I got behind and I didnt answer the phone but I was going to pay. I sent in 700 but you all didnt get it yet. Now I wont have a job. Im so sad. I cant afford to pay the car off so Im done I guess. My life is over. They say I got 64 days behind. I sent in 700 on 61st day. Then I have 200 I could have paid now. That would only make me 400 behind. Im so sad. Im so sorry. Please help a poor man out. Please.Business Response
Date: 04/15/2025
Please see attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use BECU for my banking needs. On February 27, 2025 BECU cashed a check that was over two years old in the amount of $9,773.78. In order to avoid an overdraft from my checking account they moved money from my savings account. This was a huge unanticipated expense for my finances. BECU did not contact me prior to cashing this very stale check. I called to complain on February 28, 2025 and was never contacted regarding this transaction.Business Response
Date: 04/09/2025
Please see attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.
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