Business Profile

Credit Union

B E C U

Headquarters

Complaints

This profile includes complaints for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

131 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 30, 2025, I visited BECUs Federal Way branch located at ************************************************, to complete the necessary paperwork for a new auto loan intended to pay off my existing loan with Oregon Community Credit Union (OCCU).I contacted **** to obtain the 10-day payoff amount, daily per diem, and the correct mailing address for the payoff. I then signed all required documents and authorized BECU to process the payoff directly with ****. Despite this, **** collected my scheduled payments on both September 9, 2025, and October 8, 2025. Initially, I assumed the first payment was withdrawn before the payoff cleared. However, after the second withdrawal, I contacted BECU and spoke with *******, who confirmed that the payoff check had been sent. She provided me with the address and account information used for the payment. I inquired about a refund of interest, since I was effectively paying interest on two active auto loans during this period. ******* informed me there was nothing she could do. I subsequently contacted **** and spoke with ****** who verified that no payoff payment had been received, despite confirming that the address and account number used by ********************** were correct. I again followed up with BECU, and ******* stated that they could expedite a replacement check to **** but would charge me a $10 fee for doing so. I requested that BECU provide a refund or adjustment for the overlapping interest. Both ******* and ******* informed me that no action could be taken.This position appears unreasonable, given that BECU has been awaiting the vehicle title from **** since August 30, 2025, yet no confirmation of payment or title transfer has occurred. It is unclear why BECUs systems have not flagged an uncashed payoff check or taken proactive steps to verify receipt. ******* suggested that **** backdate their payoff processing, but **** has stated that this is BECUs responsibility, a position with which I agree.
Business Response
Date: 10/24/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.
Initial Complaint
Date:10/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requesting immediate executive review and written resolution. Three issues:1. Account-closure failure. I submitted BECUs DocuSign closure form on 10/04 (confirmation attached/forwarded). Your agent (*******, Oct 9 chat) claimed there is no record. The DocuSign confirmation and attached PDFs prove the submission occurred.2. Nonfunctional Video Banking. Accept Camera control is not an actionable button; it renders as static image. I verified across multiple devices and browsers (Windows, Android, Chrome, Edge). This is a site malfunction, not permissions.3. Authentication failure / temporary lockout. Immediately after chat, I was redirected to a Ping Identity Page ******* screen. I could only log in via private modeconsistent with a BECU auth/session error, not a device issue (screenshot available).Supervisor call (today): I was by the supervisor that there is no record of my account closure docusign submission even though I received a confirmation email on 10/04. I was then told to mail a paper form or use Video Banking (which is broken), or visit a branch (I live in ********; BECU is in **). I will not resend sensitive documents through unreliable channels after your system lost the original. This implicates data-handling obligations under GLBA/Reg P.Requested resolution (respond in writing within 5 business days):Process the original DocuSign submission and close my ********** further resubmission of PII or documents required.Identify how BECU will remediate the lost record and address the Video Banking and authentication failures.Below is the DocuSign confirmation (with attached closure form and summary) that BECU now claims to have no record of. This matter is copied to the Washington State Attorney General and the **** due to BECUs failure to honor a valid closure request and potential mishandling of member information.Full unredacted Docs available upon request.Sincerely,******* ********* ************** ********************
Customer Answer
Date: 10/20/2025
The issue with BECU has been resolved directly. Please update the case status to reflect this.
Let me know if you need any further details.
Initial Complaint
Date:09/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 2024, becu system error ruined my perfect credit rating score.when I called and reported the problem the *** **** up on me..I emailed them 2 times after that and got no response still to this day they have failed to correct the issue or admit their system messed up my account.
Business Response
Date: 09/17/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.
Initial Complaint
Date:08/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This has become a prolonged dispute with BECU over accounting errors on an auto loan that began with them placing CPI coverage on the loan.I have made several attempts to resolve the issue, including paying the initial past due balance notice I received in October of 2024 without question. BECU has failed to provide an explanation of the past due balance. I have experienced negative credit impacts, charges, stress, and threats of repossession.Summary points of my complaint:1.Inadequate Phone Support: Conflicting information and refusal to provide written clarification of the past due balance.2.Formal Complaint Ignored: Certified letters requesting detailed account review were met with irrelevant documentation that in no way responded to the concern.3.Loss of Personal Time: Spent hours on the phone, piecing together limited transaction details and correspondence trying to understand discrepancies, write these complaints, etc.4.Errors Related to CPI Coverage: Conflicting letters about insurance premium amounts and payment adjustments. BECU **** are, to date, unable to clarify which letters are correct.5.Payment Misapplication Issues: Payments made to resolve past due balances appear to be incorrectly applied.6.Unclear Fund Transfer Notices: Letters about funds transferred to the account lacked details such as amounts or where the funds were from.7.Late Fee Concerns: Late fees were applied inconsistently and prematurely and continue to accrue on the alleged past due balance.I have demanded a detailed corrected balance, reversal of fees, correction of credit reporting, and cessation of negative actions. I think it is a reasonable request to have clarification on the multiple items that appear to be mistakes. Further, I think it is reasonable that I should not be accruing negative consequences for BECUs failure to assist in this issue being resolved.
Business Response
Date: 09/11/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.
Customer Answer
Date: 09/14/2025

Complaint: 23822739

I am rejecting this response because: It is an inaccurate portrayal of events. Looking at the documentation it shows that they are only highlighting the parts of the story that benefit their defense. They have shown poor conduct all along. I have repeatedly tried to resolve this matter with them and they have not been able to provide me with an explanation as to what has happened to my account. I never had any intention or desire to have my account go past due. However, after October 2024, when I paid the full amount that I was told via phone was past due - it did not resolve the issue. I wanted a better explanation and I wanted it in writing since when I called back in they denied I spoke to anyone in October even though I had proof I made the extra payment.
Firstly - I have never missed a payment or made a payment more than a couple days past due. This past due balance has to be related to the *** insurance. I only know that due to my personal research that was very difficult because BECU refused to provide me with a detailed transaction history until I made a formal complaint in writing. I have had accounts with other financial institutions and they can easily provide that documentation if I ask for it. Every call center representative from BECU stated they were unable to provide a transaction history. It is within my rights to want clarity about a sudden additional balance being applied to my account before just paying it. It is reasonable to request a transaction history. Even after the formal complaint in writing the transaction history is a still limited. It shows the amounts applied to the account and when, but it does not show what the payment amounts were supposed to be and if a past due balance was being incurred, and when. I had to piece together the inaccurate letters and the transaction history to identify that somewhere with the *** refund amount and payment changes there was a discrepancy. I still do not know exactly the amount of past due balance was incurred from that - though I do know it was minimal. The majority of the current past due balance is due to the late fees and repossession fees that BECU has been adding to the account.
Secondly, I requested that my credit history information be corrected because if BECU would have acted accordingly and been able to provide me with accurate account information at any point in the last 11 months I would have cured the default if any actually was there.
Further, I asked for the months of late fees and repossession fees be waived because - again - if BECU would have acted in good faith and readily provided me with the account information that answered my questions I would have cured the default if there was one. I have every right to ask reasonable questions about changes to my account balance and payment due and it is the responsibility of the financial institution to answer them. It is unreasonable that I am still arguing with them 11 months later and they still have not answered my questions as detailed below.
The letter they sent you as well as the other officials I contacted does nothing to address my concerns. It does not address the misapplied extra payment, the partial payment application, the letters with conflicting information, and the dozens of calls that I made trying to resolve the issue and the complete refusal by anyone I contacted to research and resolve the matter.
I have attached documentation - documents from their database - that illustrate my points and reasonable concerns:
1) On page 14 you can see they only applied a portion of my payment $344.79. Why? Is this an error of their processing system, an attempt to show my account past due even though the full payment was there? I have no letters or explanation of any kind as to what this is about.
2) On page 29 dated for October 2024 - when the alleged payments started showing past due, not January 2025 as their letter stated - you can see I made an extra payment of $555.45. This was the amount that the representative on the phone said was the full amount past due and would bring the account current. Page 30 is a statement that shows that was the past due amount after *** refund was applied. I was told to just continue my normal payment after that. Page 34 is the letter dated 10/17/24 that I received that prompted my calling in and making the extra payment. Was my extra payment applied to the past due balance or the principal of the loan? Is that why the past due balance continued to grow? It would appear that is a possibility as the past due notices never reflected a payment and reduction in amount due. Further, why did no other representative see the extra payment and be able to answer these questions over the phone? Why wasn't it addressed in my formal written request for an account review. I can see the payment on the statement. If the extra payment was misapplied all of this has been BECU's fault. That means that it isn't even a matter of confusion on my part - it is strictly their failure to do an account review when I asked for one.
3) On page 35 is a letter dated 10/12/24 showing the remaining balance applied to the loan after the insurance refund is $2,466. On page 36 is a letter dated 10/17/24 showing the remaining balance applied to the loan after the insurance refund is $1424.34. Which is correct? Their response to you, being the first time this balance has been referenced despite my request for an account review, would indicate that the lesser amount is accurate. It is a significant difference and would impact the amount of my loan payment increase drastically. When I called in the representative was unable to confirm which amount was correct. When I asked for a supervisor, they were unable to explain which was current. When I asked for the account to be reviewed so that I could have an accurate payment amount I was told they would look into it that was back in October of 2024. I never received anything clarifying what was the correct amount or how this impacted my payment amount. How can a past due balance be calculated accurately when there isn't an accurate amount that was applied to make the increase? How am I liable for a payment amount that I can not even verify when given conflicting information?
I have indeed received numerous letters stating my account is past due and that BECU is going to exercise their rights related to such. I called in numerous times trying to get the situation resolved - identify exactly how much I had past due and what it was actually for. Not one phone representative was able to explain the series of events that lead to my past due balance. Hence my statement that this is harassment at this point. They appear to be unwilling to address my rightful questions directly at all. I consider BECU to be acting in bad faith. They do no appear to be taking this matter seriously. I am still willing to cure any default if it actually exists - but I have a right to answers.
Further, I have refused to answer their calls since making a formal complaint in 2025. I specifically requested all communication to be in writing as part of my complaint. I am done talking to people over the phone and being told conflicting things or to have them deny the calls even took place. I want documented communications.
I have a right to have my credit cleared of negative comments due to their inaction and failure to communication. I have a right to have these fees waived that are being incurred due to BECU's failings.

Sincerely,

******** *****-******
Business Response
Date: 09/26/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.
Customer Answer
Date: 09/30/2025

Complaint: 23822739

I am rejecting this response because:
This is the most detail I've received from BECU since this started last year. Yet it still is not accurate. This would have been acceptable first communication if they had sent it last year. Then we could have refined the details and resolved this mess.
But Im currently retaining legal representation because on September 22nd BECU repossessed my vehicle. This information was provide 4 days after they took my vehicle. Id continued to pay my monthly payments to the best of my knowledge. I even paid the initial past due balance without question. I wanted clarification about the additional past due amount that showed up in December 2024 and continued to grow. No one at BECU provided an answer.
I took every recourse available to me to resolve the matter. I called numerous times. I wrote a formal dispute and sent it certified. I opened this dialogue as well as starting a complaint with DFI.
I restate, BECU only provided any level of detailed response 4 days after repossession of my vehicle. Further, they state they repossessed due to my failure to communicate with them.
This is a clear sign of bad faith. This has cost me a ridiculous amount I'd stress and time. They refuse to negotiate with me to regain my truck. They want the full balance of the loan in 3 days or they are selling it.
According to law they are supposed to cease collection or repossession efforts whole a dispute is open. However, they aren't even acknowledging that I have been the one initiating every bit of communication this whole time. They say they sent letters, but they are all generic. Known provide answers to my questions, they only created more questions when information didn't match.
In addition, they towed it improperly. This most likely damaged the vehicle's 4 wheel drive system.
What they are doing is not right.
Sincerely,

******** *****-******
Business Response
Date: 10/16/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.
Initial Complaint
Date:08/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 9th 2025 at 6:12pm I used the BECU atm in enumclaw Washington, I choose the option for $200 cash back, the atm chatged me the full $200 plus atm fees and only gave me $40 cash back after charging me the full $200. I contacted BECU and they told me theres nothing they can do for me and to contact my bank, I contacted my bank my bank said there was no error they wont investigate it. I was the $160 that I never got back from the atm and I am not the only person this happened to! Its all over the news for the same atm
Business Response
Date: 09/02/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.
Customer Answer
Date: 09/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This has been resolved
Sincerely,

***** Platt ******
Initial Complaint
Date:08/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BOING Employee Credit Union sent out a sales letter disguised as a threatening letter NOT stating it's a sales pitch and making threats against my house that I own "IMMEDIATE RESPONSE TO THIS NOTICE REQUESTED" I called a separate phone # to BECU and they said it was not associated with them whatsoever. ************** -some sales company posing as BECU making threats and time is of the essence or action will be taken.
Business Response
Date: 08/29/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.
Initial Complaint
Date:08/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BECU is the most incompetent, frustrating bank I have dealt with ever. Nobody there pays attention to what is said or very clearly written. I made a purchase at ****** via ****** that was connected to my BECU ***** I returned a portion of the purchase that ****** refunded to ******. ****** sent the money back to my ***** My **** is not showing the credit. ISSUE: $75.00 Returned to ****** but Not Reflected on BECU **** -On May 29, I was charged for a purchase from ****** totaling $126.81, paid via ******, which is linked to my BECU ***** This charge is not in dispute.-On May 30, I returned a portion of that order. The items returned totaled $75.00, broken down as follows: Hair clip $5.00; Earrings $7.99; Black sweater $25.00; Red sweater $25.00; Tax $7.01; Total: $75.00 -Target processed the refund in two separate ****** transactions:$5.52 (likely for the hair clip, including tax)$69.48 (the remainder)Total $75.00 -****** shows both amounts were refunded and sent to my BECU ****, those funds have not posted to my account. I began contacting ****** in mid-June. They opened a case and eventually confirmed that: ****** ISSUED THE REFUND. THE FUNDS WERE RETURNED TO ******. ****** TRANSFERED THE $75.00 to my BECU *********** then advised me to contact my bank (BECU), which I did. Dispute resolutions contacted TARGET for refund. I called over and over to tell you the dispute is NOT WITH TARGET. After spending HOURS - at least 12 - on the phone and writing in, Dispute resolutions told me that I never should have contacted them and instead need to contact **************** who originally told me to open a dispute. I just called **************** and they told me to contact Dispute Resolutions. The incompetence is staggering. **** HAS NOT CREDITED THE $75 ****** SENT THEM, NOT TARGET.ATTACHED: Target return receipt showing items, dates, and amounts ****** records confirming the two refund amounts ($69.48 and $5.52) were sent to my BECU ****
Business Response
Date: 08/29/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.
Customer Answer
Date: 09/05/2025

Complaint: 23769647

I am rejecting this response because:
Not one person at BECU is actually reading the facts of my issue. This is NOT A DISPUTE WITH TARGET OR ******. This is entirely to BECUs mishandling of basic information.
The issue is simple:

BECU received a $75 refund via ****** to my BECU **** account. That refund has not been posted to my account. I have provided this information repeatedly.Yet, inexplicably, BECU continues to open disputes with ****** despite ****** having already issued the refund.

Here are the undisputed facts:
On May 29, I made a $126.81 purchase from ****** via ******, linked to my BECU ****.
On May 30, I returned part of that purchase. ****** issued a refund for $75.00, broken into two ****** transactions:
$5.52 (hair clip + tax)
$69.48 (remaining items + tax)
Total: $75.00
****** received the full refund from Target and transferred it to my BECU ****.
BECU has not posted these funds to my **** account.

****** has confirmed the refund was completed and the funds were transmitted to BECU. ****** is not at fault. BECUs attempt to recover funds from ****** funds they already refunded is inappropriate and misleading.

Despite hours of phone calls and multiple written communications, your teams have failed to grasp this simple issue. I have been passed back and forth between *************** and Dispute Resolutions, each claiming the issue lies with the other. This is unacceptable.

To be clear:
This is not a dispute with *******
Target refunded the money.
****** transmitted the refund to BECU.
BECU has not credited the refund to my account.

Additionally, a partial and completely unrelated credit of $41 was issued to my account which only adds to the confusion. This credit had nothing to do with the original $75 refund and was tied to a separate transaction in July. I confirmed this with customer service, yet no one at ********************** could explain why it was issued in connection with my ongoing dispute. Once again, this shows that no one is actually reviewing the information provided or paying attention to the clear documentation I have submitted multiple times.

I am absolutely furious about the amount of time and energy Ive been forced to waste trying to resolve what should be a straightforward issue. I have spent well over 12 hours on the phone, been transferred between departments, written multiple letters, gathered documentation, and still no one at BECU has taken the time to actually understand the facts. This level of incompetence and disregard for a members time is unacceptable. My time has value, and BECUs inability to handle a basic transaction has caused undue stress, inconvenience, and frustration that no one has taken accountability for.

This letter is a final attempt to resolve the issue directly with BECU. All receipts and transaction details were previously submitted in my July 30 correspondence.

Should BECU fail to correct this error and post the $75 refund to my **** account within 10 business days, I will be filing a formal complaint with the *****************************************, **** and will consider all available legal remedies. BECU's continued failure to return funds that do not belong to it, combined with misdirected refund claims to a third party,borders on fraud.

I expect a written response confirming resolution of this matter no later than September 13, 2025.

Sincerely,

**** *******
Business Response
Date: 09/29/2025
Please be advised, the complaint response is attached.
Customer Answer
Date: 09/30/2025

Complaint: 23769647

I am writing to formally reject the response I received regarding my refund issue. Once again, BECU is inaccurately shifting responsibility to other parties rather than conducting a thorough internal investigation.
Initially, BECU blamed Target for not issuing the refund, despite the fact that I repeatedly informed you that Target had processed the refund correctly. Now, BECU is claiming that ****** never sent the funds. I spent significant time speaking with ****** in July and again after receiving your latest response. ****** has consistently confirmed that the refunds were sent to my BECU ***** and I have attached documentation as proof.
It is clear that both ****** and ****** have fulfilled their obligations. ****** issued the refunds, and ****** successfully transmitted the funds to BECU. At this point, the issue lies entirely within BECUs systems. The continued deflection of responsibilityfirst blaming Target, then ******** unacceptable and deeply concerning.
Furthermore, BECU initiated a dispute with ****** after they had already refunded the money, which could be construed as fraudulent behavior. Instead of resolving the issue, BECU has repeatedly failed to do the necessary due diligence, choosing instead to deflect and delay. This issue has now been ongoing for over four months, and I am askingonce againthat BECU take full accountability and conduct a comprehensive internal investigation into the missing funds.
I am requesting that this issue be escalated immediately to a supervisor or a team with the appropriate authority to investigate and resolve the matter. I also request written confirmation that this has been escalated and that a case manager will follow up with me directly.
Please take this seriously. I expect a resolutionnot another redirection.

Sincerely,

**** *******
Customer Answer
Date: 10/01/2025
Hello - I just responded to this complaint. I recieved additional information from ****** that I would like to include in my response from today but do not see a way to add additional information.

PayPal transmittal identification numbers to BECU:

$69.48

#*****************

$5.52

#*****************

Thank you.

Business Response
Date: 10/09/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.
Initial Complaint
Date:08/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone stole my money out my account i reported it right away when i noticed they refuse to give me my money
Business Response
Date: 08/27/2025
Please be advised the complaint response is attached, and the response is was sent to the complainant via email for their records.
Customer Answer
Date: 09/05/2025
I am rejecting a letter in that letter. It says that my chip was used in the **** Thats why they rejected and not wanted to reimburse me my money they didnt put in that within about 28 minutes to 35 minutes on one of those days, my ship was used in ********* because I had it and I used it at a gas station or at AutoZone on another one of those days that someone pull money out of my *** or out of the *** pull my money out I was using my car within again a hour and 10 minutes of that time frame give or take a little and it was using ********* because I had my chip and I was using it at that time in ********* and around this time money was getting pulled out of my *** out of my account in a state in a city that ************************************************************************************* two different states 6 to7 to 8 hours away they did not explain none of this in the letter. How was this possible
Initial Complaint
Date:08/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BECU closed my account because they said I had too many fraudulent charges, people getting a hold of my card number and using it. They punished me for something not my fault. I have banked there for over 30 years. I was given only an email address to appeal. They have never answered me. They did not even tell me they were going to do it. I was at the store and it allowed me to deposit a check but when I got in line to pay for my groceries my card was declined. I called them and that is when they told me. Then why did the even accept the check. I would like my account back.
Business Response
Date: 08/22/2025
Please be advised that the complaint response is attached, and that the response is being sent to the complainant via email for their records.
Customer Answer
Date: 08/27/2025

Complaint: 23736197

I am rejecting this response because:
It is the same thing they sent last tome. Nothing new.
Sincerely,

***** ******
Business Response
Date: 09/18/2025
Please be advised, the complaint response is attached, and the response is being sent to the complainant via email for their records.
Customer Answer
Date: 09/23/2025

Complaint: 23736197

I am rejecting this response because: It was not my fault thst there were fraud charges on my debit card. You should be ashamed of punishing victims. You have done this too a lot of people.

Sincerely,

***** ******
Initial Complaint
Date:08/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a credit card dispute with BECU credit card. about ************** for a refund in the amount of $815.80 for a trip from ***** to ***** and return trip from ***** to *****. the Qatari airline canceled my trip due to war between **** and ******. The airline refunded only $ ***** and is refusing to refund the whole amount. On 8/4/2025 the BECU card holder service informed me that they are not responsible for any refund. The canceled trip and only partial refund from the airline indicate that the transaction is fraud and illegal. So the bank should be able to protect the customres from scammers and fraud and not support any criminal activities.
Business Response
Date: 08/19/2025
Please be advised the complaint response is attached, and the response is being sent to the complainant via email for their records.
Customer Answer
Date: 08/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But they did not explain or state what will happen in case Qatar airline refused to give the credit . BECU gave me the credit I asked for but hopefully if the Qatari airline does not respond to BECU , my bank will not trick me and charge me back.

Sincerely,

***** ******

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