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Complaint Details
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Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Becu Committed fraud for April and May 2024 $175 was taken out per month For my Social Security check $349 was owed to me and the statement says That $349 was returned in June which I never received . I am disability and someone is stealing at the bank from me. I want a call from the bank.
Business response
09/12/2024
Please see attached for BECU's response to the complaint. The response is being emailed directly to the complainant for their records.Initial Complaint
07/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Commencing on or about July 10th, 2023, I fell victim to a multi-layered scam operation run by etdssc.com which involved me making deposits for a total amount of ****** USD from my Boeing Employees Credit Union account to fraudulent investment firm(s).Business response
08/07/2024
Please see attached for BECU's response to the complaint. The response is being emailed directly to the complainant for their records.Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
BECU through their associate company Allied added over $3000 to my loan for insurance. This was even after showing I have maintained insurance for the full period. For 3 months and over 14 hours of phone calls all I got was we will look into it. I have recieved none of the promised supervisor call backs, Allied claims to be trying to contact my insurance (I sent the buisness card by email 3 times) to date they have not emailed or called. From my position this seems to be fraud and at best BECU is complicit by not managing their company. Beware of these tactics. Could cost you a lot of moneyBusiness response
07/31/2024
Please see attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an auto loan with BECU and was in a total loss accident to which my insurance paid out for my car and the gap insurance I had on the vehicle paid the remainder. After the total loss when I no longer had my vehicle, BECU was still charging my monthly auto payments without my knowledge in the amount of $986. They then sold my personal information to a 3rd party collections as a charge off and put it on my credit all without my knowledge. Violating 15 USC 1681 and 15 USC 1692. This is inaccurate and not my debt and I need it removed off my credit report.Business response
06/27/2024
Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
BECU complaint 6/4/24 My account was freeze due to security think $18000 is too high on my account, I called earlier on the day to make sure is ok to deposit the check, the lady said it will be fine but security freeze my acct $18000 is to suspicious to security. I was trying to pay off my debt with BECU now literally I am being s**** from paying my debts, if I default my debt is not a concern to BECU, ruining my credit score is not a concern to BECU, the BECU supervisor ***** ******************** said that she can not do anything about, honestly I believe is poor customer service, personally I have a lot to say, the worst I have no choice or any option about it.I will put a complaint with the ** attorney general.******************* ************ Note: recently I declined to proceed forward with a HELOC from BECU Because BECU want to be a lost payee (they obviously have concerns about me not paying)on my mortgage so I decided not to get their HELOC Now that trying to pay my debt , the freeze my acct now I can do anything just wait, there is a risk of default my payment debt but BECU doesn't care about it.I am consolidating my debt using a HELOC from figure.Customer response
06/10/2024
BECU freeze my acct 6/4/24 and now got an email on 6/6/24 about my transfer ability have been suspended but my acct is freeze??? I called BECU and they stated my acct still in hold until the 21ST of may, 2024, I ask how I pay my debt Card/Loan to BECU, but my payment is before the date, he stated that they will take care of that, I said I hope so. I just like to communicate whats is happening to me with BECU.Business response
06/27/2024
Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 3rd I was in a car accident and my vehicle was totaled. I had been going through insurance to get my car totaled to be paid out. On April 30th all paperwork was submitted to the insurance company and my lien holder BECU. I have been calling BECU every day to get the copy of the title sent over to my insurance company and the insurance company has been calling every day as well. I am currently paying out of pocket for my rental car as the insurance company only covered 30 days and I am also still paying on the loan for the vehicle that is a total loss. They are continuing to not send over the paperwork and when I call they say it will be 5-7 business days to process and there is no way of escalating this to anyone. They say this specific department with the title does not have any contact other than internal email. I want this resolved and I need to be refunded for the car rental that I have been paying for due to the lack of BECU finishing and resolving their portion of this. The insurance company has the money for payment and they have been ready to pay since the first week of May. This has gone on far to long and this is my reason for reporting, needing help resolving and refunded.Business response
06/20/2024
Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Customer response
06/25/2024
Complaint: 21800118
I am rejecting this response because they did not resolve the issue. The poor customer service and delayed timing continued to cost me money.
Sincerely,
*********************Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted BECU to use my online account. When I attempted to login, the system said to call 800 number. I waited on hold 45 minutes and was transferred 3 times. Finally, I was told BECU closed my account without notifying me. To have an account I would have to be transferred again and wait on hold an indefinite period of time. I am not allowed to use my account or open an account at **********************.Business response
06/20/2024
Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Customer response
06/24/2024
Complaint: 21797215
I am rejecting this response because: BECU's response is that "your membership application could not be completed, and we recommended that you contact us."
I contacted you several times and spent an hour on the phone. Now you want me to start over.Sincerely,
*********************Initial Complaint
05/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There are two charges in error on my BECU **** card on 5/21/24. I filed a dispute on the original 4/12 charges. I was never issued a conditional credit. These adjustments appear to have the negative sign but are adding to my balance. You can see the $8736.78 balance and the four transaction. If you add the two 5/21 adjustments it then increases my balance to the amount showing. I called BECU on 5-23. There ********* confirmed those adjustments were errors but transferred me to member services for the refund. That **** said **** had to do the refund. I just kept getting passed back and forth. They put in a ticket and said someone would call me the next day. I havent been contacted. I want those charges off my card and the balance corrected.Business response
07/01/2024
Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Customer response
07/02/2024
Complaint: 21761132
I am rejecting this response because: the statement enclosed aligns with my complaint and submitted documentation. The balance shown there aligns with my screenshot which shows the credits increasing my balance from the statement balance to over $10k. They have now reversed that transaction as another debit, so it effectively appears Im being charged three times (original, credit that adds to my balance, and reversal debit).
Sincerely,
*******************Initial Complaint
05/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
While settling a fraud claim BECU over charge-backed a fraudulent credit ********************************************************************************** the first place. There is no record of the 31 transactions and my account has had these funds removed. ******* the customer service agent suggested the *********************** were applied on 4/21. There is record of one fraudulent charge that day and one on 4/19. Not 31, two, two days apart. The other two chargebacks have no record of credits in my transaction history, the money was removed from my account and I did not receive fraudulent credit in those totals. I initiated a claim with five fraudulent transactions all ******* transactions:2 credits @ $5.72 1 credit @ $13.03 1 credit @ $230.83 1 charge @ $583.28 Original adjustments refunded my charge and credit 4/10 $583.28 (was refunded to me)4/12 $230.83 (fraudulent credit was charged back After those adjustments I had $24.47 in fraudulent credits remaining (2@ $5.72 & $13.03)On 5/19 BECU charged back $200.63 (took from me) the $5.72 total 31 times. There were only 2 $5.72 fraudulent credits.They also charged back two credits I have no record of in my transactions:$15.39 $7.92 I did not receive fraudulent money in these totals but this money was taken from my account in arbitrary sums.$200.63 in BECU bank error $24.47. Remaining in fraudulent credit on my account $176.16 due to me in undocumented chargebacks.Business response
06/24/2024
Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.Customer response
06/24/2024
Complaint: 21758210
BECU allowed the same fraudulent activity on my account for weeks and misrepresented the extent of the fraud. I used their secure app which they explained was neither accurate or their fault as they used a third party company to run their app.
There should not be separate sets of accounting when dealing with your personal finances.
BECU left my account open to repeated fraud and lied/hid the extent of it.
****************************************Initial Complaint
05/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I can't open a bank account because there facial recognition software has an issue with my fave tattoos. I'm tired of being discriminated against cause I have facial tattoos. Nobody helps. Nobody cares. It literally only prevents people like me from opening accounts.Business response
06/24/2024
Please see the attached for BECU's response to this complaint. The response is being emailed directly to the complainant for their records.
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Get a QuoteCustomer Complaints Summary
131 total complaints in the last 3 years.
48 complaints closed in the last 12 months.