Complaints
This profile includes complaints for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 133 total complaints in the last 3 years.
- 37 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used vehicle in November 2021, and used BECU as the provider of the car loan for this purchase.The private seller of the vehicle had a loan also, at Texas trust credit union. The vehicle was paid off by BECU and a ***** Title was supposed to be sent to BECU. After many calls every month to BECU, plus effort to try and contact Texas Trust Credit Union, nobody has contacted me to inform me of where the title is. Without the title, I CANNOT REGISTER THE *** IN MY NAME, it has been almost 10 MONTHS since I've purchased the vehicle, and the current TABS end in September. I will not be able to get tabs renewed and will not be able to drive the car, which is not an option for me. I need this source of transportation.
Business Response
Date: 08/25/2022
BECU research indicates on November 5, 2021, the member obtained an auto loan with BECU to finance a vehicle purchased from a seller in *****, and the loan proceeds were used to pay off the lien on the vehicle with Texas Trust Credit Union. BECU was able to determine that Texas Trust Credit Union sent the vehicle title to the seller in error, and we have made several attempts to reach Texas Trust Credit Union to have them order a duplicate vehicle title; BECU does not have the ability to complete that request, as the vehicle title is from *****. According to our records, on July 5, 2022, the member informed us that they have gone to court to request a replacement vehicle title from Texas Trust Credit Union. BECU is still waiting for the vehicle title from Texas Trust Credit Union and has never been in possession of the vehicle title.
The response is being sent to the complainant for their records.
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