Reviews
This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 60 Customer Reviews
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Review fromAlfred H
Date: 01/25/2024
1 starMy recent attempt to get a loan was extremely frustrating. The loan officer was never available and never called me when I requested it.The whole process seemed liked a random hand off game.
B E C U
Date: 02/08/2024
Hello, ************* Please accept our sincere apologies for the negative experience you had. Please allow us to investigate the matter. Please email ******************************* with your full name and phone number. We will follow up with you as soon as we receive your contact information. Thank you for being a member.Review fromBetty F
Date: 01/23/2024
1 starI used to like BECU back when it was just ******. Had this bank for a long time. Lately, not so much. I paid my bill on time for years, this last one I paid it, they cashed it and I thought all was good. But no, I received a letter two weeks later stating I did pay my bill. I called and what a cluster! The representative asked me all of my personal information and I told her why I was calling. She had troubles, couldn't find the information, her headset wasn't working and she said I would get a call back. Nope, no call! I'm still trying to get this taken care of. BECU sure attached the late fees fast and want more money! I even have my bank statement to show my check was cashed. Still nothing.! Horrible service. Don't bank here.......go anywhere else. Don't know what happened to the local bank. Step up BECU!B E C U
Date: 02/08/2024
Hello, ******* Please accept our sincere apologies for the negative experience you had. Please allow us to investigate the matter. Please email ******************************* with your full name and phone number. We will follow up with you as soon as we receive your contact information. Thank you for being a member.Review fromBridget V
Date: 01/06/2024
1 starI want to preface this by saying that I used to hold BECU in high regard. Not anymore. From a string of fraudulent transactions with my debit card, to having credit card fraud within the first six months of opening one, plus going through a runaround trying to open a cash back credit card I am fed up. BECU needs to step up and actually put people first by prioritizing security of members money and operating with more transparency. If you bank here check your accounts daily and use Apple Pay to give your transactions an extra layer of security. Be prepared to advocate for yourself. Very disappointed with the direction BECU is going in.B E C U
Date: 02/08/2024
Hello, *************** Please accept our sincere apologies for the negative experience you had. Please allow us to investigate the matter. Please email ******************************* with your full name and phone number. We will follow up with you as soon as we receive your contact information. Thank you for being a member.Review fromJo C
Date: 11/27/2023
1 starThis review is specifically for the Mortgage and **************************** If I could leave a less than 1 star review, I would. I have been trying to resolve my father's estate and after months of frustrating phonecalls, horrible customer service, contradictory information and straight up misinformation, I have given up. I have no online access to the mortgage BECU account, although I am the legal estate executor, and have been told there's nothing I can do. The entire process has been an absolute nightmare. After a scathing survey, someone called me back to offer help. Too little, too late.B E C U
Date: 12/07/2023
Hi, ****************; Thank you for letting us know about your negative experience. We'd be happy to hear what went wrong and look into the matter for you. Please email your full name and phone number to ******************************** and a member of our leadership team will follow up.Review fromAdrianna H
Date: 11/07/2023
1 starIve had my becu **** cc for 7 years. My credit amount was raised last august. This past july i made half of my minimum payment and as a result my account was closed a month later.B E C U
Date: 11/07/2023
Hello ********. Thanks for taking the time to review. We are sorry to hear about your experience and we'd like to have the chance to chat with you further. Send us an email at ******************************* if you would like to be contacted. Please provide your name, a good phone number, and a brief description of your situation, and a member of our leadership team will follow up with you. Thank you.Review fromAlireza H
Date: 10/09/2023
1 starTerrible. Their website to pay your loan DOES NOT WORK. I've tried multiple different cards, re-typed the info to make sure it was correct, and even tried on different days but it still just says "error please try again later". Now I tried calling customer service, after inputting all the information, they tell me they're not open today because why say that at the beginning?? Of course there is also no email address you can communicate with, no other links, and just pointless blogs on their website that all basically tell you "do it online like this!" even though you cannot do that. Worst financial service I've dealt withB E C U
Date: 10/10/2023
Hi, *************** BECU was closed on Monday for a federal holiday. Please give BECU a call at ************ and speak with a BECU Support Agent, who will be happy to help you. Thank you.Review fromCameron J
Date: 10/09/2023
1 starMultiple fraudulent attempts to gain access to my debit account. This is happening on a holiday so they have no one to help me secure my account. The system will not let me change my password online likely because of the fraud attempts. The only people I can get through to say all they can do is pause my debit card and I must wait to talk to someone at the branch when they re-open after the holiday Even if I can actively see fraudulent charges being taken from my account. Now I have to wait over 24h to do anything about the fraudulent attempts to gain access to my account. This is horribly poor security and these are dangerously complacent risks being taken by the credit union and is members. My hard earned money is now on the line because my credit union wont hep me secure my account after legitimate fraudulent attempts to gain access.B E C U
Date: 10/10/2023
Hi, Cameron. BECU was closed on Monday for a federal holiday. Please give BECU a call at ************ and a speak with a BECU Support Agent, who will be happy to assist you with looking into this for you and filing a fraud claim. Thank you.Review fromAlexander S
Date: 10/04/2023
1 starPredatory loan practices; my loan payment was depositing into my share account, and then not applied to my loan until a week later, giving them time to charge me a late fee. I spent an hour on the phone with their support service to determine that the account number I had been given was not my Loan number, but my "savings" account number that I didn't ask for. It's been a giant pain in the a** doing a loan payment through them when they're not my primary bank, I would not recommend it to others.B E C U
Date: 10/05/2023
Hi, ******************* Thank you for letting us know about your negative experience. We are sorry that this was the experience that you had. We'd be happy to look into this matter for you. Please send an email to ******************************* with your full name and phone number, and a member of our leadership team will follow up.Review fromNick H
Date: 09/22/2023
1 starVery poor customer service. They do not listen to my request and continue to talk over me.B E C U
Date: 10/05/2023
Hi, ********* We are sad to hear that you had a negative experience. We would like to hear what happened and look into this situation for you. Please send with your full name and phone number by email to ******************************* and a member of our leadership team will follow up with you.Review fromMaria P
Date: 09/11/2023
5 starsI want to express my utmost satisfaction with the exceptional service I received from *************, an employee at BECU in the ********* ******* location. From the moment I walked in, **** went above and beyond to ensure my banking needs were not only met but exceeded.**** Vus professionalism, knowledge, and dedication to customer service were truly outstanding. They took the time to patiently answer all my questions, provide expert guidance on financial ***************** me feel valued as a member.Moreover, ***** attention to detail and willingness to tailor solutions to my specific needs were remarkable. Whether it was helping me with a new account setup, changing business account administration and name, or assisting with a large complex transaction, **** consistently demonstrated a level of service that sets a high standard for others in the industry.In addition to their technical expertise, **** Vus friendly demeanor and genuine willingness to assist left a lasting impression. Its clear that **** takes pride in his work and genuinely cares about the well-being of BECUs members.Overall, my experience at BECU in ********* was made exceptional by the amazing service provided by ****. He is a true asset to the organization and has set a standard for customer service that others should strive to achieve. I wholeheartedly recommend BECU, and especially *************, to anyone seeking top-notch financial services in the ******* area.Thank you, ****, for your outstanding service!B E C U
Date: 10/05/2023
Hi *********** Thank you so much for your kind words. We will be sure to share with **** and the team! Thank you for being a member.
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