Reviews
This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 61 Customer Reviews
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Review fromLodie R
Date: 03/12/2025
1 starWORST customer service if need anything beyond savings or checking. Did a wire transfer of $400k and left down, 4 day s later still no transfer. NO WAY TO CALL and no phone call from BECU. Turns out the **** checked the box for incoming vs outgoing. Never would have gotten a call. Went into bank and offered to waive the repeat fee of $25 again. WOW how noble. Asked about lost interest or 1st fee and blamed us for not reading their form. BECU _ spend more money on training than commercials please! You would think that for a client would be just alittle more catered too. I am closing my account.
B E C U
Date: 04/30/2025
Hello, our sincere apologies for the less-than-ideal experience you had, and we appreciate you taking the time to share your honest opinion. If you would be willing to speak with us so we can learn more, we would appreciate it. We will get back to you as soon as possible if you email ******************************* with your full name and phone number. Thank you.Review fromLeonard G
Date: 12/19/2024
1 starBecu is not for the people,they only are for themsleves, trying to figuring out my credit card debt and they don't give a s*** weather or not you are hurting or not ,it's a huray for me (becu) and s**** you pay your bill or else ,BECU stands for ,they do not want to help anyone with debt, only to destroy your credit in the long runB E C U
Date: 12/19/2024
Hello, *******. Were sorry to hear about your negative experience with BECU regarding your credit card debt. If you could share more details about what happened, wed be happy to investigate this further. Should you wish to be contacted, please email us at ******************************* with your full name, phone number, and a brief description of the situation. Well reach out to you as soon as possible. Thank you!Review fromSheree U
Date: 11/23/2024
1 starBECU FAILED to tell my mom they dropped her credit balance from 11k to $500.00 they didnt even give her a heads up. She was embarrassed while she was in line as her card transaction did not go through. This is terrible customer service and I do not recommend ********************** as a bank. Absolutely horrificB E C U
Date: 11/25/2024
******, we are sorry to hear that your mom had a negative experience with us. We greatly appreciate you bringing this to our attention. We would appreciate it if you could provide us with your mom's full name and phone number at ******************************** We will follow up with her once we receive that information. Thank you so much.Review fromKarin C
Date: 11/21/2024
1 starreduced my credit limit without notice now my charge put me over that limit. I always paid on time and I just received a raise in pay, no reason given I also had charges on this card twice from someone else and had to replace the cardB E C U
Date: 11/25/2024
*****, we are sorry to hear that you had a negative experience with us. We greatly appreciate you bringing this to our attention. We would appreciate it if you could provide us with your full name and phone number at ******************************** We will follow up with you once we receive that information. Thank you so much.Review fromByron M
Date: 11/18/2024
1 starSo frustrating. We have them for a car loan and they outsource their insurance proof website to someone else. I uploaded my items multiple times to prove insurance and none of their customer care **** seem to be able to find my proof. I spent 4 hours handling this issue with a *** from both my insurance company and the bank. I have never missed a car payment and I have owned cars for 24 years with zero issues. Until BECU. They are scam artists. I literally told the *** I will just eat the ****** because of all the time wasted thinking it was handled. They are doing this on purpose to nickel and dime us since most won't have enough energy to fight through their holding times. I am so angry and frustrated. ****** ****** ******* ****** *****, **** ******* ****** ***** are the best. Never had a problem. BECU is ****B E C U
Date: 11/25/2024
*****, we are sorry to hear that you had a negative experience with us. We greatly appreciate you bringing this to our attention. We would appreciate it if you could provide us with your full name and phone number at ******************************** We will follow up with you once we receive that information. Thank you so much.Review fromSam F
Date: 11/06/2024
1 starNever in over 15 years+ of membership have I EVER gotten the account activity alerts to work. Tried several times over my 15 year+ membership. NEVER F****** WORKED. I'm not the only one who has dealt with this frustration. I'm a retired IT/software test automation engineer (not a product developer) but a developer that builds automated tests that verify new code has not F'd up existing code/functionality.Although I primarily worked in Windows, but I am fluent in Linux (several flavors) so I'm familiar with arcane syntax. I've had enough... time to close my account and go try a local BANK!!!B E C U
Date: 11/25/2024
Hi, ***. We are always looking to improve the experience for our users, and really appreciate the honest feedback. We will share this feedback with the team. If you would be willing to speak with us and learn more, we would appreciate it. We will get back to you as soon as possible if you email ******************************* with your full name and phone number. Thank you.Review fromJohn B
Date: 10/16/2024
1 starI paid my personal loan in full online at least that's what I thought I was doing..then I was charged additional interest that I wasn't aware of ? so I paid remaining interest after that then they charged my interest again, and they were not able to explain to me where the mystery interest came from ?? So I was forced to pay an additional amount I didn't owe ??? Online also wasn't reporting accurately.The people I talked to were also incredibly rude on the phone and left me on hold forever. If I could give them zero stars, I would!!
Do yourself a favor and go somewhere else !!B E C U
Date: 11/25/2024
****, we are sorry to hear that you had a negative experience with us. We greatly appreciate you bringing this to our attention. We would appreciate it if you could provide us with your full name and phone number at ******************************** We will follow up with you once we receive that information. Thank you so much.Review fromGreta T
Date: 07/20/2024
2 starsMy husband is a long term customer of **********************. This week we visited the downtown ******* branch and while we conducted our business, another customer reached over and asked the two of us to witness on their trust account. We instantly felt pressured. At this point, BECU had done nothing wrong other than providing some slow service for the concerns we brought to the branch that day. But then I looked to both clerks (the one helping us and the one helping the other customers) and the one helping the other customer encouraged us to sign as witnesses. We don't even know what we signed, one notary document and other document. The clerk helping us also seemed to be part of encouraging us to serve as witnesses. But we were never instructed what we were signing or what was happening, just received social pressure from two strangers we'd never seen before and two BECU clerks to take part in a legal document process we had no instruction on. I have relatives in the banking industry knowledgeable about trust accounts and they were appalled when we called them about this incident. I tried to find a BECU feedback place on their website to send in this report. There was none. The situation was strange, made us uncomfortable, and has likely convinced us to move our business elsewhere as soon as we can.B E C U
Date: 08/08/2024
*****, Were sorry to hear about your negative experience with us and appreciate you bringing this to our attention. We regret that you felt uncomfortable and pressured during your visit. Please provide us with your full name and phone number by emailing ******************************** and well follow up with you as soon as we receive your information. Thank you.B E C U
Date: 08/08/2024
**************. A member of our leadership team was able to reach out and connect with you today. We are sorry that had a negative experience with us and appreciate you bringing this to our attention. We regret that you felt uncomfortable and pressured during your visit. Thank you for allowing us to make this right.Review fromTeodor P
Date: 05/09/2024
1 starThis bank is lie, they repossessed our because of they can't be competent and see our insurance is on file, because of that they applied fees to our account.Now we're with 3 kids at home, with no commute at all, missed all the appointments for 5/9/2024.I've never done this before, but i will seek this to lawyer, and *** them for this.We have all the COI's from Progressive and Geico.With they go out of business.Scammers. Teo, PB E C U
Date: 06/11/2024
Hi, ******. We are sad to hear that you had a negative experience. We would like to look into this situation for you. Please send an email to ******************************* your full name and phone number and we'll follow up with you.Review fromCherry F
Date: 04/30/2024
1 starI applied for a home equity loan. The loan processor ***************************** stalled the process by a lack of communication and knowledge of her job. The loan could have been shortened by two weeks thereby alleviating my anxiety about rising interest rates. Disappointing customer service!B E C U
Date: 05/01/2024
Hi ******. We appreciate you reaching out to us. We are sorry to hear that your experience with applying for a home equity loan was negative. We would love a chance to speak with you to learn more and we will do our best to resolve this situation for you. Email us at ******************************* with your full name and phone number, and we'll follow up with you. Thank you.
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