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Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 114 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    • Amazon.com

      715 Airtech Pkwy Plainfield, IN 46168-7442

    Customer Review Ratings

    1.13

    Average of 4,685 Customer Reviews

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    Leave a Review

    Review Details

    • Mousa A

      Date: 10/10/2022

      Deceptive business tricks. I wanted to post a poor review for a Blink product, but Amazon wouldn't allow it - message read 'it needs to be a verified purchase'. I purchased the product on the same account where I was trying to make the review; and the order was still showing in my account.

    • Leo C

      Date: 10/10/2022

      Worst customer service experience I've ever had. They have people on the phones who are extremely slow and don't know English well enough. If they type your answers in wrong to their system they make you call back and try again with someone else. I changed my phone number and they won't allow me to update it in the system. I delete all of my old emails and for the one simple fact that I don't know the month and date that I started my Prime account (+4 years ago at least) they won't let me change my phone number and are making me delete my account. Deleting my account means I lose all of my data and credits associated with prime video, music, Audible etc. Awful customer service. Supervisors don't do anything and are condescending. I've spent 4 30 minute phone calls with slow operators who don't know what they're doing only to be denied.

    • Jennifer O

      Date: 10/09/2022

      I need my money back for you all not delivering a package when you said you would you have greatly inconvenienced me due to this. I have been contacting you since 12:00 today and have not received any help I need my money back you have wasted my money and inconvenienced me and you dont even care that you have ***** was completely unhelpful and did not even attempt to get it done

    • Kenya T

      Date: 10/09/2022

      I Cant believe Im even saying this. But Ive recieved the worst customer service from ********************** that Ive never received before. I had a order that I placed, and was having an issue that not even leadership or customer had know Knowledge of resolving. I sat on the with leadership to try to assist with resolving my order for my birthday, and the supervisor ****** told me she couldnt do anything else, denied me any instructions on contacting corporate. And told me if I had any other questions she was going to hang up. I have still havent received and update or my money back for this issue. And its seems as if there agent is giving different information.

    • Joanne P

      Date: 10/09/2022

      Amazon claims that my package was delivered to my house but they never sent a picture of proof of delivery. I contacted customer service both through the live chat and by speaking with a representative and they claimed that they cannot do anything to help me because of their Risk of Loss policy and because the tracking shows that it was delivered to the correct address although they did not show me any proof from their end. Mind you I've never had an issue when contacting Amazon when using a prime account. This package was ordered on an account that does not have Prime. Basically they told me that it is my loss and not their fault.

    • Eileen A

      Date: 10/09/2022

      Requested refund to my credit card. Amazon issued a "gift card," i.e. 'store credit.' Has happened twice. When checking this last return, it said, "A refund will appear on your bank account or credit card statement within the next 7 days." While I was on Chat with Amazon ***************** an option suddenly appeared by the refunded item to "track it" and lo and behold, it said a Gift Card was issued for the refund. That notation was NOT on the item before I started the Chat. When I told him in the Chat that we had requested a credit card refund and had no idea we even had a Gift Card, he ended the Chat! Basically, he hung up on me. Which also made the Chat converstaion disappear. We got a refund but only in the form of store credit, which is not what we asked for.

    • Terri S

      Date: 10/08/2022

      Everyone check when you are charged/renewal for your Amazon Prime account. Was just overcharged $3.34 for "taxes" on the membership. Spent 53 minutes on chat and 29 minutes on phone and still no resolution . Can't get the overcharge refunded back. I also checked the last few years, and discovered, I was also overcharged for taxes in 2021, 2020, and 2019, but didn't catch it, as it was a flat $10 charge for taxes, which made it $129.00 for those years. However, this year's charge showed up on my credit card as $150.68...and I was even questioning if it was a legit charge. Well it was for the $139.00 + taxes...which they charged me $11.68 for taxes, and it was to be for $8.34 taxes. I have filed a formal complaint for the overcharges in the taxes. Very frustrated.

    • Marcia P

      Date: 10/08/2022

      Amazon deleted all of my well written reviews and banned me from writing reviews at all. Id noticed many times people leave reviews when they just receive an item without giving it time to understand the value of that item. Or sellers that promise free gifts in return for a five star review. Their reviews have become unreliable. Having used many of those items I knew the reviews were not accurate so I started to write reviews on what I had purchased for myself. Did this not sit well with sellers? Did it not sit well with Amazon? I dont know. But I wrote honestly on my own purchased items, over 12k in purchases in the last two years. I criticized what seemed like an immense inventory of wrongly described items that made searches confusing and time consuming. Honesty at Amazon is not valued I have stopped shopping at Amazon. Its been an eye -opening experience. I now shop where employers pay their workers a living wage and provide health insurance.

    • Jason B

      Date: 10/08/2022

      I was locked out of my account due to suspicious activity (things that I ordered from them in the past). They asked for my bank account, card number and my utility bill to make sure it was me. I called them every day for two weeks and finally asked them to close my account with them which they finally did in the second week. I went to Best Buy and found out that the things I was ordering were MUCH cheaper there. I'm just done with them and their shady practices.

    • aashrut v

      Date: 10/08/2022

      Amazon.com closed my account while i have all the proofs. they even not call me on my cell once.

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