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Business Profile

Ecommerce

Amazon.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      1155 Worldwide Blvd Hebron, KY 41048-8648

    • Amazon.com

      1 Centerpoint Blvd New Castle, DE 19720-4172

    • Amazon.com

      4255 Anson Blvd Whitestown, IN 46075-4412

    • Amazon.com

      715 Airtech Pkwy Plainfield, IN 46168-7442

    Customer Review Ratings

    1.13

    Average of 4,724 Customer Reviews

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    Review Details

    • Lateece B

      Date: 06/26/2025

      The customer service at Amazon & Audible is horrible. They just rang up when they feel like it. Why keep supporting this company and Jeff keeps sending the business overseas. To people who abuse customers but we have to pay their paychecks? If I support a business I want quality customers services. Period! If I buy something with my credit or debit card it’s not okay to store my cards and use them without my permission. That’s stealing!

    • Stacey W

      Date: 06/26/2025

      I live in an apartment complex and I’m so sick of these stupid ******* people that work for Amazon that are so lazy and they don’t deliver directions I have are so easy to follow. They’re just being lazy and they say they couldn’t or they were unable to deliver package. Getting really sick of lazy employees at Amazon I’m to the point where I don’t even want to order because I never received my orders. If Amazon wants a good name for their self, maybe they should hire some people that actually know what they’re doing and can follow directions!! Amazon sucks because of it

    • Eduardo V

      Date: 06/26/2025

      To whom it may concern,
      I am writing to escalate a serious issue regarding order #.
      I purchased the ***** AirPods Pro 2, but the product was missing from the package. I followed all instructions, including filing an official police report with the Vancouver Police Department (Incident #) and sending the report to Amazon.
      Despite this, I was transferred between over 15 different agents in live chat across several days, with no resolution. I was repeatedly asked for the same documents and left without proper support. I am the victim in this situation, not the one at fault.
      I request immediate resolution via a full refund or replacement. If I do not hear back in the next 48 hours, I will proceed with formal legal action and public complaint.
      Sincerely,

    • Kylee M

      Date: 06/26/2025

      Somebody made an account with my name and card information but different email and number when I called Amazon they could only confirm that yes somebody did do that but they couldn't tell me who or help me resolve it. I went to my bank and they are doing an investigation. Amazon said they would email me a report about it but they never did and their customer service representative hung up on me. This is the 3rd time in 2 years someone has gotten my card information from Amazon. If I could do negative stars I would

    • Sam A

      Date: 06/25/2025

      Amazon has consistently used poor service and 3rd parties to cut corners to fill company big wig pockets. *** has time and time again delivered wrong packages and damage products upon delivery. Also Amazon uses customer service representatives from other countries to handle American inquiries. Also, they cancelled my order without telling me and they do withhold refunds unless you physically/manually ask for one and you still need to do the footwork when making requests.

    • Dain A

      Date: 06/25/2025

      Worst company. Terrible to deal with. Everything is always late. Attempting to get anywhere woth questions or trying to login to your account is an absolute joke. Why company's like this are allowed to dominate the world of goods and make it impossible to get what u need without ordering it is ridiculous. But nothing will ever be done nor will they ever actually be held accountable for treating their customers like shit even though we all keep them in business

    • Peach R

      Date: 06/25/2025

      I'm going to go back to not supporting amazon as much as I use to. I recently had some fraud issues with my credit card and amazon isn't happy I disputed charges I never made. I do not enjoy being condescended by their system for a charge I never made. I understand credit cards and how they work and treat mine like a debit card and I'm always safe at living inside my monthly means. Not only is this issue frustrating it's super annoying because I am now without a credit card and have been for 3 weeks due to the first attempt being lost in the mail system. Don't blame the innocent party if you value to keep clients long term. I made some out of ordinary transactions and that might of been them. I'm not faulting amazon but that is where the fraudster made the charge.
      I canceled my prime a long time ago after having frustration issues left and right with your promised failed services. I got tired of miss delivered packages, amazon grocery orders being bad, and amazon pushing prime services every step of the way of your shopping experience. I've not bought anything from this company this month and I'll keep it going. I'm going back to local buys and only supporting amazon when I can't find it any where else after much searching.

    • Holly K

      Date: 06/25/2025

      They charge any card they have on file as backup methods when the original does not go thru. This may be in the fine print somewhere but should be stated in bold! Social security income dependant people are just barely making it. Sometimes things have to be taken care of at next months check drop. They took my last $6.99 from card that they just happened to have on file while im now in the emergency room because I cldnt pay my portion of my prescription medicine. Not only that but my original call for refund wasn't processed because my call to them wasn't very nice as you can imagine. She told me she processed my refund "as punishment?!". So now I've lost 2 days on the refund. This is appalling to me. Customer service isn't always a fun job as everyone knows. How much richer can this guy get? We're talking SSI government money now!

    • Fariba A

      Date: 06/24/2025

      I ordered a cedar wood Arbor and received a Vinyl arbor. I requested pick up and refund timely. Pick up was scheduled but The item was never picked up by Amazon . Next I call, Amazon request a photo of the wrong item to be e mailed . I did . No pick up and no refund. Few other calls and at end the final answer is due to time lag, return and refund is not possible. In short, Amazon wasted my time, delayed my project , kept my $300+ for wrong item( Vinyl instead of Cedar wood). This is absolutely wrong doing.

    • Kirk D

      Date: 06/24/2025

      Amazon is still bait and switching delivery times. They should not have the "buy it in x hours and get tomorrow" since 100% it fails. One time is a mistake, 100% of the time means bait and switch which is illegal. Why are they not fined for this practice?

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