Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,749 total complaints in the last 3 years.
21,253 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 18, 2023 I purchased some AirPods from Amazon. When they arrive, the noise canceling did not work so I sent them back ever since then I have contacted Amazon multiple times and they have not been helpful at all just telling me to wait and I have never gotten a refund back.
Business Response
Date: 03/22/2024
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Please submit your ID using the link sent to your registered email address on March 21, 2024. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 03/25/2024

Complaint: 21470263

I am rejecting this response because: i do not want to give you my id that dose not make any seance please refund me on the card i gave you you sold something that was broken and are not making it easy to get my money back

Sincerely,

*****************************
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have return an order back to amazon. I kept checking the date of the refund issued, It was supposed to be on March, 22. but I just checked right now it went to March, 25. I contacted amazon customer service and they said they need my ID to verify the account holder before they consider my refund. I do not wish to send outrageous private information get your refund.
Business Response
Date: 03/22/2024
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon marketplace supports third-party vendors that sell fraudulent products. When contacted regarding ** they offer incredibly limited means to supply proof of such issues, often giving the "go around". Eventually they hang up on you instead of continuing a conversation, and don't offer the basic options of email addresses to send proof, even though they request such proof.I myself was merely relaying the information given to me by the genuine item manufacturer, regarding their verification of the product being not genuine. I am not asking for a refund, or for any reflection towards myself, but merely attempting to be a good Samaritan and supply them with information so they are better able to service their customers. Instead of any action or gratitude, they attempt to disrespect their customers to the point of defrauding them of money or genuine products with no remorse, but no desire to remedy the situation.
Business Response
Date: 03/23/2024
Hello *******,

I'm Preethi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and I could not find an Amazon account associated with email address mentioned in the complaint.

I request you to include email address that is associated with your account and also order numbers if possible, in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,
*******
Amazon.com
***********************************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Please help. I feel cheated by Amazon regarding Amazon Basics Dehumidifier, Order# ***-1148682-0463418.I bought Amazon Basics because Amazon said it had more leeway to ***** refunds on Amazon's own products as opposed to marketplace sellers. I bought the dehumidifier due to Amazon's energy efficiency claims.The dehum acted weird from the beginning. I contacted Amazon many times, but Amazon ignored me or hung up on me multiple times. How rude and how unfair.Amazon falsely advertised the dehum's water removal claims as well as the energy efficiency claims. The dehum in a small to medium sized room removes maybe only one cup of water per day. That is pathetic and not even remotely close to what Amazon advertised. Furthermore, the unit is always running perhaps because it is not removing much water. A unit that is always running is the OPPOSITE of energy efficient. Consumer Reports's unbiased review of the product is further proof that this dehum is garbage. ** scored the dehum a measly 35 out of 100. That is truly awful. CR rated the water removal the lowest score of 1/5 and efficiency a 2/5. These scores corroborate my findings and prove that Amazon falsely advertised.The house now has mold everywhere! This is a disaster, esp for people who are allergic to mold, and my mom became very sick. If the dehum had actually worked, the mold would not have come. We have unnecessarily and unfairly suffered a lot.Again, this situation could have been prevented if Amazon was honest and did not falsely advertise and/or sell a lemon dehumidifier.Even if we bought the dehum five years ago, which we clearly did not, that does not give Amazon the right to falsely advertise and/or sell a lemon. Amazon must stand behind its products and refund us as promised.Also, Amazon cannot ignore me for many months and claim any deadline has passed. That is fraudulent behavior. Amazon kept sabotaging the refund eg by hanging up on me and running out the clock on me. I have lost track of how many times Amazon agents have deliberately hung up on me. Rudeness has become an epidemic at Amazon! I have repeatedly left feedback regarding agents hanging up on me, but Amazon's rude and sabotaging behavior continues. (Another customer posted a similar review.) The dehum was ordered for my mother, who is a senior citizen. She is unable to handle (or touch or be near) a unit that is contaminated by mold so she cannot return the item. (Plus, the dehum is way too heavy for her. I had to fly down to her place and set up the dehum for her.)Amazon apparently said it has policies that protect shippers or workers from health hazards (eg mold). A moldy dehumidifier is a health hazard to shippers and Amazon workers. Amazon had told us that it could fully refund us without getting the item back. We have yet to be refunded.Furthermore, I wrote an honest product review, but Amazon unfairly blocked it even though my review was honest, professional and did not contain any profanity. Amazon probably blocked the review because it did not want the truth coming out regarding its falsely advertised lemon dehum. 1. Amazon needs to refund back to the credit card promptly.2. Amazon needs to stop advertising this dehum as energy efficient.3, Amazon needs to publish my review without editing it or hiding it in any way. Thanks,**********************
Business Response
Date: 04/18/2024
Hello S *********,

I'm ***** from Amazon.com.

I'm sorry to hear about the problem you've had with your Order ID: ********.

As I see the return window for this product is already expired and almost a year has been passed.

Hence we are unable to assist you with the refund for this item.

Thank you for understanding.
Customer Answer
Date: 04/23/2024

Complaint: 21469998

I am rejecting this response because:
You did not even TRY to help. Did you even bother reading and comprehending the attachment?
I notified Amazon in a timely manner multiple times.
Furthermore, even if I notified Amazon FIVE YEARS after purchase (which is obviously not the case here), no amount of time allows you to FALSELY advertise.
Amazon said it would refund me so you must.
Please escalate to someone who is actually able and willing to do the right thing and refund me promptly.

Sincerely,

S *********
Business Response
Date: 06/05/2024
Hello S *********,

I'm ***** from Amazon.com.

I've reviewed your correspondence and understand your concern. While I know you're disappointed with our stance on this matter, I want to assure you the information and response that you previously received from us as well as our Executive team on March 18, 2024 is correct.

As mentioned,the return window for this product is already expired and almost a year has been passed.

Im sorry for any disappointment caused and appreciate your understanding. While we wont be able to comment further on this matter, were always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.


Business Response
Date: 06/14/2024
Hello,

We couldn't post your review because it doesn't meet our community guidelines.

Please edit and resubmit your review. Before you do, make sure it meets all of our guidelines (available at ***********************************************) or Conditions of Use ( **************************************************************************).

If you would like to contact us about this decision, please email ***************************************.

Thanks for your understanding in this matter.

Regards,

*****

Amazon.com

***********************************
Customer Answer
Date: 07/12/2024
Amazon said they'd refund me. Here is more evidence from ****************************ogsc="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-stretch: inherit; border: 0px; line-height: inherit;">me
hi how r u? r u supervisor?

Customer ***********************ogsc="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-stretch: inherit; border: 0px; line-height: inherit;">Please give me a moment to review the previous correspondence.
Yes I am

me
plz help. thx

Customer ***********************ogsc="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-stretch: inherit; border: 0px; line-height: inherit;">I am sorry for the inconvenience you have experienced in this case. May I put you on hold for sometime while I look into this for you ?

me
prev agents deliberately block me from getting to supervisor. so annoying. amazon keeps wasting my time.
ok plz actually help though. thx.

Customer ***********************ogsc="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-stretch: inherit; border: 0px; line-height: inherit;">Could you please confirm the defect with the item?

me
it keeps shutting off when it is not supposed to!

Customer ***********************ogsc="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, *********, sans-serif, serif, EmojiFont; font-stretch: inherit; border: 0px; line-height: inherit;">Please stay connected, It is taking longer than expected. I am working on your issue.

me
also the filter light keeps coming on even though the filter is clean!
a dehumid shutting off like that defeats the purpose of a dehumid. !
even right after cleaning the filter, the filter light comes on. and when that light comes on, the unit shuts off. the unit arbitrarily shuts off.

Customer ***********************ogsc="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-stretch: inherit; border: 0px; line-height: inherit;">I totally understand the situation from your perspective. I am really sorry, this has been a hassle for you, however replacement is not available due to which our system is not allowing us to take any actions over this matter

me
then plz refund me.

Customer ***********************ogsc="rgb(0, 0, 0)" style="margin: 0px; padding: 0px; font-size: 11pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif, serif, EmojiFont; font-stretch: inherit; border: 0px; line-height: inherit;">Done

However, Tynah, Amazon never refunded me. I followed up repeatedly.
Business Response
Date: 07/16/2024
Hello ***********************************,

Ive reviewed your correspondence, as well as our previous chat with you.

I'm sorry about the misunderstanding and incorrect information that you received. The previous correspondence via chat doesnt correctly reflect our current procedures at this time. As per our policies, the return window for this product was already expired and almost a year has been passed.

Therefore, we are unable to assist you with the refund for this item.

Im sorry for any disappointment caused and appreciate your understanding. While we wont be able to comment further on this matter, were always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.

Sincerely,

Meraj

Amazon.com
*****************************
Customer Answer
Date: 07/17/2024

Complaint: 21469998

I am rejecting this response because:
This is just another copy and paste scam of a response from Amazon.

Amazon falsely advertised. The dehum is not energy efficient.

Amazon promised refunds multiple times, but failed to refund. I have shown proof.

Amazon cannot make promises and then not fulfill them. That is fraud.

Furthermore, Amazon cannot say that time has run out when AMAZON was the one who ran out the clock in bad faith.

If the clock had truly run out, Amazon would not have promised refund in the first place.

Again, Amazon repeatedly misled me and cheated me.

Amazon owes me money and needs to refund me immediately.

Sincerely,

***********************************
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is not acceptable! I was told previously that I didn't have to worry about this---yet I was still charged. I clearly returned it to ****** on 1/31/24! I was also told that I would receive an incident report to my email---I never did! You people lie and lie and lie! I'm going to dispute this charge with my CC company! Have fun paying fees for falsely charging me!
Business Response
Date: 04/06/2024
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************

Customer Answer
Date: 04/06/2024

Complaint: 21469955

I am rejecting this response because: ORDER # ***-6206041-8936220 and ORDER # ***-5187155-2074603
Both items are still in transit and the I already got charged for the snips!

Sincerely,

*********************************
Business Response
Date: 04/25/2024
Hello,

I'm ***** from Amazon.com.

I'd like to confirm that original refunds were issued.

We have also issued refund for the retrocharge that was done.
Customer Answer
Date: 04/26/2024

Complaint: 21469955

I am rejecting this response because: This issue is resolved, but I have another issue; this company's live chat reps are very unhelpful! I want a refund for ORDER # ***-0319048-2583450 but no one is properly helping me!

Sincerely,

*********************************
Business Response
Date: 04/30/2024
Hello *********,
I'm ***** from Amazon.com.
Thank you for bringing this to our attention. It's disappointing to hear our customer service team at the ************ wasn't able to resolve this concern for you. I'll be sure to follow-up on any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.

It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.

I've forwarded your message along to the appropriate supervisory department for their consideration.
I request you to please let us briefly know the issue that you experienced with the order and with your refund request. We'll be happy to assist you further.
We look forward to hearing from you soon.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 05/01/2024

Complaint: 21469955

I am rejecting this response because:
I followed the heating instructions and my stomach would hurt regardless many times. Poor quality!

Sincerely,

*********************************
Business Response
Date: 05/03/2024
Hello *********,

I'm ***** from Amazon.com.

I thank you for helping us with clarification.

I have checked the order and found it was for some Cheese Taquito. Could you please recheck the order number and confirm us the correct one again?

*****
Amazon.com
*****************************
Customer Answer
Date: 05/03/2024

Complaint: 21469955

I am rejecting this response because: it was ORDER # ***-0319048-2583450

Sincerely,

*********************************
Business Response
Date: 05/14/2024
Hello *********,

I'm ***** from Amazon.com.

I thank you for helping us with clarification.

I have checked the order and found it was for some Cheese Taquito. Could you please recheck the order number and confirm us the correct one again?

*****
Amazon.com
*****************************
Customer Answer
Date: 05/15/2024

Complaint: 21469955

I am rejecting this response because:

I already told you the order many times! Stop stalling me!
************, Chicken Taquitos, 22.5 oz (Frozen) $5.99

El Monterey, Southwest Chicken Extra Crunchy Taquitos, 18 Count (Frozen) $6.99

El Monterey Chicken and Cheese Taquitos, 20 Pack $6.99

Sincerely,

*********************************
Business Response
Date: 05/21/2024
Relevant refunds have been issued on May 15, 2024.
Customer Answer
Date: 05/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product delivered from Amazon on 2/22. Product was determined damaged upon opening the box. Attempted partial refund. After a week of non response from seller and Amazon I contacted support again. Waited an additional few days and did not get a partial refund worthy so asked for full return and refund. 2 weeks later and several chats Amazon has not refunded. Seller has not picked up item. I was told they filed a guarantee claim against seller and my full refund would be processed but no one has record of it. I have paid interest on over a $1000 purchase and no customer service contact from ********************** can help with resolution. I have pages and pages of service chat that are too large to upload.
Business Response
Date: 03/22/2024
Hello ******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry about the way customer service has handled your concern. I will take a ***** feedback and escalate it on high priority to the concerned department and make sure necessary actions are taken to mitigate such instances in future.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in again.

I've reviewed the order and see that seller has replied to your message on March 17, 2024.

The following message was sent to you by Newlancy:

-----------------------------------------------------------------------------------------------------

Hello, ******.
Apologies for the wait. We've secured the *** shipping label for you. Please visit the following link:
********************************************************************************************************************************************************************************************************************************************

-----------------------------------------------------------------------------------------------------

This and other email correspondence you've had with a seller is visible in Your Account under ************** (************************************************************************). There, you can receive attachments from the seller, view past email history, and reply to seller emails.

Unfortunately being a 3rd party seller item, we are unable to arrange Pick up for the product however if you wish we can help you with new drop off return label for ***. We see that seller has agreed for full refund, once product is received by seller, they will process refund for you.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
march 20 2024 placed wn order dor gift card using a third party to purchase, Aftepay. logged into my account while using the afterpay app, new card information was filled out by after pay.on the blank space after adding the card this sentence was clearly listed AFTERPAY SINGLE USE CARD.there was no issue when finished ordering. tokd my digital gift cards would be received in 5 mins. as nothing was amiss, i left the app to purchase a dew groceries.i received an emial confirming prime membership but no others. no email ******* account on hold. i discovered it when my digital cards werent sent. i had not been aaked to verify the order. no notice no email, just shocked. unable to reach support by chat or phone and logging in on my fathers account to reach support.when given the account specialist team number i waa hung up on the first time.second time the **** of the joke as he and his buddkes entertainied themselves by putting me on hold forba few minutes under the false pretense returning my account and refund. march 20 2024 i filed a complaint with the ftc and informed them along with the case number march 21 2024 late afternoon received email my account was no longer on hold they processed the order shortly after my account is on hold again email sent second round for the same reason my account was put on hold on march 20 2024 tried denying my account was on hold on march 20 ********************************************************************************************************** with a higher up claimed impossible to remove hold demanding same information they been given several times refused prime refund but same email declaring my account no longer on hold stated ********************** canceled no mention of refund made it clear i wasn't paying for that order has they used it twice to lock me for my account going on 48 hrs *i did NOT receive a phone call like they claimed they would make
Business Response
Date: 04/02/2024
Hello ***************************,

I'm ***********;writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and I am sorry for the inconvenience caused with your account and gift card order.

Your Amazon.com account has been reinstated on Friday, March 22, 2024 at 3:52 PM (PDT).

Your prime membership and the gift card has been cancelled as payment was declined, so any amount authorized for this should reflect back in your account. We have informed the same by Email as well.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,

******
Amazon.com
*****************************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two different orders that Amazon is refusing to refund. I have been bringing my returns to the same Amazon hub all year; however, they have had some issues with their scanners recently. I dropped off 4+ items on February 1 to the Hub and two of them were not refunded. The reason for this is because the employee at the Hub did not properly scan those two items, so it shows as if I never dropped them off. This also occurred with an item on March 19, and I went back to the Hub to see what happened and they said there were issues all day across various locations with the scanners. However, this has now resulted in the Hub placing three items that I purchased into a large *** box without giving me the credit that I returned them. I no longer have these items and have spent 4 Horus on the phone, along with many emails to Amazon and they refuse to refund me. I even went to the hub to have the lady speak with them that worked there to vouch that I had returned the items. I asked the customer service to check their security cameras of me returning them even, as there is no reason I would lie about this. I just want a refund on these three items. I spent 2 hours on the phone just today and spoke with the manager in the repairs specialist department (named ******************) and she hung up on me after 45 minutes and refused to transfer me to customer loyalty. This service is beyond terrible and, not only did I not receive a refund, but Amazon refuses to send me back the items even though they did receive them since they did get that box since part of my order was refunded.Order #***-0878626-3965056 (returned 2/1/24): item issues (Avidlove **** Bralette) and Deerose Women 60s Pants Order #***-156394-9401823 (returned 3/19/24 at ~1:46pm EST): item EIDEFE Women's Round Neck (only one item in order)All 3 items show in the app that they are waiting to be dropped off at the return center, meaning that they were not scanned properly.
Business Response
Date: 03/23/2024
Hello *****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed both the orders and to make things right for you, I've processed refund for all 3 items for which carrier missed return scan.

Refund of $24.37, $20.60 from Order 5056 and $25.43 for Order 1823 issued to your Visa.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

**********************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****, I would like to buy a kindle which is only sold at amazon. But my account was locked after my first purchase. I have provided billing statement following one-screen instructions. But I was so confused why requiring me to provide three times? I`m more confused was my account was closed finally. If I miss some required documents, may you please tell me again and help me to unlock my account? Thank you very much. Best regards, ***
Business Response
Date: 04/10/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon received my return yet refused to process the refund
Business Response
Date: 03/26/2024
Hello,

I'm ***** from Amazon.com.

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (**********************************), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

*****
Amazon.com
*****************************
Customer Answer
Date: 03/26/2024

Complaint: 21469831

I am rejecting this response because:

I have attached the order number and the details of the order

Sincerely,

*******************************
Business Response
Date: 04/02/2024
Hello *******************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Once the carrier receives your return package, it can take a while to arrive at our *************** In most situations, returns are processed by Amazon in 30 days. In some situations, it may take longer. This additional time allows our ************** to find and process the item.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to our Refunds page for more information:

**************************************************************************************

If you don't hear from our ************** by 18-April-2024, please write back so we can find out what happened.

Regards,

*****.
Amazon.com
*****************************
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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