Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,749 total complaints in the last 3 years.
21,253 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB, We need you to help us connect to someone at Amazon who can give us a fair and reasonable review. Our ability to self-fulfill has been suspended due to violations of the Dropshipping policy. We need you to know that we use a compliant dropshipping method and have contracts with our dropshipping suppliers to reflect this. We absolutely do not engage in dropshipping via online retail arbitrage or triangulation. Documentation to support this has been provided to Amazon multiple times. The issues that caused this suspension were caused by template mistakes, caught quickly and remedied immediately. We were always listed as the Seller of Record, and no other companies appeared on packing slips, invoices, or external packaging.We have provided a robust appeal along with proof repeatedly via escalated means. Yet it seems we are summarily dismissed. Please help us get in front of someone who can use compassionate logic. Best, ************************* ********* Merchant Token: A136WOZ5MVPQRU
Business Response
Date: 03/23/2024
Hello,

We have reviewed the sellers account and we are unable to reinstate their merchant selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disabled and I already have registered for the discount for my Amazon Prime. For some reason all of the Amazon services are also not working that I am supposed to get with my Prime Membership. I would like my membership to be put back on the discounted rate as it when it renewed it is charging me full price.
Business Response
Date: 03/26/2024
Hello ***********************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint about the Prime subscription Discounted rate. We understand the inconvenience this may cause and apologize for any disappointment.

You may qualify for Prime Access if you have a valid, active EBT (including SNAP, WIC, and TANF) card. Those who receive ********* WIC, Food Assistance, TANF, Economic Impact Payment Card, Low ****************** Assistance Program, ******************************** Tribal Temporary Assistance for Needy Families, Direct Express, or ************** Lunch benefits may also qualify. To determine your eligibility, visit the following link:

www.amazon.com/primeaccess

Enter your EBT number as well as upload an EBT card image that proves that you qualify for the discount.

Regards,

*****.
Amazon.com
*****************************

Customer Answer
Date: 03/29/2024
Amazon knows I qualify actually and they have FRAUDULENTLY OVER CHARGED me so can you switch my account back to the SNAP/EBT price?
This is what the problem is Amazon has knowingly FRAUDULENTLY over billed a long standing customer that is disabled. I am disabled so every little bit helps. Also can you check into the matter of misdelivered packages and my other complaints filed here as there has been absolutely no resolution in several months.
In addition, I am being wrongly blocked from access of my movies on my TV and other things that my subscription offers.

Sincerely,
***********************
cc: *******************

Customer Answer
Date: 03/29/2024

Complaint: 21469535

I am rejecting this response because:
Amazon continues to FRAUDULENTLY charge for items delivered to the wrong address and is now DOUBLE CHARGING a disabled person for a Prime membership and has done absolutely nothing to resolve this and several other long standing issues that constitute FRAUD and DISCRIMINATION.
It doesn't take a lot of perspicacity or ratiocination to realize they are soon going to be the subject of a class action law suit for these fraudulent activities. I will be liquidating all of the shares of Amazon for the Trusts that I preside over and I would suggest others do the same because this company is obviously on its way down.

Sincerely,

***********************
*******************************

Customer Answer
Date: 04/02/2024
I had yet another miss delivery today with a four drawer filing cabinet that I purchased they apparently sent a three drawer filing cabinet and then just billed me for shipping even though I have Prime Membership that they are overbiling me even though I have the EBT/Snap discount on. Its a good thing that I have a reputable bank and charged that purchase back.
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 02/16/2024 I placed an order for 3 different items which totaled $1013.35. I since requested a return / refund of 2 of the 3 items ordered. I have returned both items but only one has been refunded. I am waiting on a refund for my SKAR dual subwoofer 5000W. the item was delivered and received back by Amazon already which I have tracking info to prove! Every time I speak with someone from Amazon I am told different information. I want my refund! This is over $600 I spent on one item that initially arrived way late and I was approved to return for a full refund. No Amazon consultant is willing to help me at all!
Business Response
Date: 03/22/2024
Hello ***********;**********,

I'm ***********;writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint in details and I am sorry for the inconvenience caused with the refund on return.

To address the issue in an efficient manner and for further research we request you to write us back with Order ID .

Thank you for your understanding and cooperation.

We look forward to see you soon.
Regards,

******
Amazon.com
*****************************
Customer Answer
Date: 03/25/2024
114-4958077-3712210 Is the order number
Business Response
Date: 03/27/2024
Hello *********************************,

I hope this Email finds you well. Thank you for writing back to us.

Upon reviewing the order ID ending with #****, I see that the return of the item Skar Audio Dual received first scan from carrier on Mar 14, 2024. Once an item is received by carrier, it can take upto 30 days to process the return and issue a refund.

As soon as return is verified and processed, refund will be issued against the order.

All returns do not necessarily take 30 days for processing and if a return is processed sooner a refund will be issued accordingly. I request you to kindly wait until return is processed.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

Thank you for your understanding and cooperation.

We look forward to see you soon.
Best regards,
******

Amazon.com
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was denied my Seller account because my address was typed in wrong at first. I had accidently put my ********* Zip Code. I then tried to have my daughter make an account and they approved hers but attached it to mine and denied her.
Business Response
Date: 04/11/2024
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called the customer support line to understand the random charges I keep getting on my ****** They hung up on me and refused to get me to a supervisor and kept telling me they were verifying me but never sent me the email to verify me. I have 5 charges unknown to me and they refuse to help me with this.
Business Response
Date: 03/22/2024
Hello *******************************,

I'm ***********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have reviewed your complaint and I am sorry for the unknown charges.

I have researched and unable to locate the charges with the provided information in your BBB complaint.

To address the issue in an efficient manner and for further research we request you to write us back with charge ID present in the payment descriptor.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment.

Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:***********************************

If you are unable to find the charge ID, We will not be able to find the account in absence of the information, I recommend you dispute this charge directly with your bank.

To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

We look forward to hear from you.
Regards,

******
Amazon.com
*****************************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/17/24 I purchased a scooter from Amazon in the amount of $435.34. Today, 3/21/24 this package was delivered to my husbands work. The package received was not a scooter. It was a large plastic bucket that you keep in your yard to put plants in it. Looks like its worth about $20. I contacted Amazon and they refuse to refund me until I send the scooter back. How can I refund something that I never received? First I was told they will refund me right away and that they will come pick the package up. Then I was told they wont refund me until they receive the scooter back. Then I was told they will refund me in 30 days once they receive the scooter back. This is a complete SCAM! They never sent me a scooter. I have pictures of the package received and the item received. There are also cameras in my husbands warehouse that will show the package received. This is a complete bait and switch and a scam. They stole my money and sent me something not even close to what I ordered and now say they wont refund me until they get the item back that they never sent me!
Business Response
Date: 03/23/2024
Hello *****,

I'm Preethi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to know you've received bucket while you ordered Segway Ninebot D18W/D28U KickScooter.

On reviewing the order, I see that you've already arranged for return via UPSpickup and see that its already pickup and is on its way.

Please know that, once the carrier has received your package, it can take up to 30 days for us to receive and process your return. Check on the status of your return by visiting:

**********************************************************

You can find information about returns and refunds by visiting: *******************************************

We look forward to seeing you again soon.

Regards ,
*******
Amazon.com
*****************************
Initial Complaint
Date:03/21/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order date Mar 2, 2024 Order #***-4236087-8661848 Order total $749.13 (2 items)WOXYX Farmhouse Style 6-Piece Dining Table Set with Rubber ********* ending in 0165 Table was delivered by *** with evident damage to the box, packing, and table. The chairs and bend came in a separate box. 1 seat was damaged Instead of the company sending me a new table top, they requested all items to be returned.The problem is together, they exceed the weight limit to be shipped together by ***. I can't send them in the original boxes because Amazon won't give me 2 separate mailing labels. I've spoken to countless Amazon Representatives that insist *** will scan the same label twice. Or that we should print it twice even though the label says 1 of 1. Amazon won't give us 2 labels. *** cannot accept all these items in 1 box due to weight and will not scan the same label twice.
Business Response
Date: 03/23/2024
Hello *******,

I'm Preethi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry about the condition in which your item arrived and for the trouble you've had getting 2 labels.

I've now arranged for 2 ***pickups to return the Dining Table Set. Repackage and seal your return, making sure to remove all previous shipping labels. Once the pickup request has been submitted, *** will make one pickup attempt on the next business day (Monday through Friday, excluding holidays). *** will bring a printed prepaid and preaddressed label.

If the package is not ready for pickup, *** will leave the return label, and you can bring the return to a *** drop-off location.

You can find your nearest drop-off location at ***************************.

Or you can contact *** to request another pickup attempt or to see if they can give you more specific information about the timing of the pickup; their phone number is ************** ***************). Please reference this tracking number if you call them: 1ZA1W2267835329717 and 1ZA1W2267835329842.

Once we've received the return, we'll process your refund. You can track your return here:

*************************************

I hope this helps. We look forward to seeing you again soon.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REFUND NOT RECEIVED!Order number: ORDER # ***-3861394-2493804 Today's date. (MM/DD/YYYY):03/18/2024 Date return item was shipped.02/13/2024 How did you ship back your return? (For example: *** picks up, *** drop off, mailed with ***** or United ********************** etc. ): MAILED WITH AMAZON *** PREPAID LABEL Description of the item returned (item name, color, size, quantity, etc.)Ninja PB051 ************* Specialty ************ Coffee Maker, **Cup Pod Compatible, Brews ************************ Built-In Milk Frother, 56-oz. Reservoir, 6-oz. Cup to 24-oz. Mug Sizes, Black $106.99 Have you experienced prior issues with returning items to Amazon? YES
Business Response
Date: 04/05/2024
Hello *******,

I'm Himaja from from Amazon.com. I'm writing on behalf of ********* in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I understand your concern regarding the refund for your return of order#***-3861394-2493804 for "Ninja PB051 Pod & Grounds Specialty ************ Coffee Maker". I'll certainly assist you regarding this.

I found that you have received an email about it on March 14, 2024 with the Subject Line "Your Amazon.com inquiry" with following message :

"We are happy to assist. To help us find the status of your refund, please provide the following details:
-- The order number. The format of the order number should be XXX-XXXXXXX-XXXXXXX.
-- The complete name of the item."

For help with refund, please respond to that email with all relevant information. The specialist team will contact you within 3 days (72 hours) once your email is received.

Your patience and understanding is highly appreciated. We look forward to see you again soon.

Best Regards,
Himaja R
Amazon.com
Customer Answer
Date: 04/08/2024

Complaint: 21448027

I am rejecting this response because: I reply to this message multiple times and i have not received a response and or a refund

Sincerely,

*******************************
Business Response
Date: 04/18/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you wish to receive refund on the order.

To help you with this, we've escalated this issue with the concerned team and found out that since you haven't submitted your ** proof as requested and the maximum time limit to submit the ** has crossed, no refund could be processed.

In this case, kindly appeal this decision by responding to the email you received requesting you to submit the ** proof.

For further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

I hope this information helps.

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 04/19/2024

Complaint: 21448027

I am rejecting this response because: i dont see the email so i can file an appeal. if you send an email send it again.

Sincerely,

*******************************
Business Response
Date: 04/23/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I hpe this email finds you well.stand why this is distressing.

I understand that you wish to get the email once again to appeal the decision of our account specialist team.

Upon reviewing, I see that an email has been sent to you by the team on March 14, 2024 at 11:58 am(PDT)

To help you with this. I've resent the email now. Kindly review the same and respond back to it for further assistance.

For further assistance, please feel free to contact our customer support team. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. We hope to see you again soon.
Best regards,
Himaja
Amazon.com
Customer Answer
Date: 04/24/2024

Complaint: 21448027

I am rejecting this response because: i have not gotten the refund yet. they did sent the email, now waiting on the refund.

Sincerely,

*******************************
Business Response
Date: 04/25/2024
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us. I hope this email finds you well.stand why this is distressing.

To help you with this, I've resent you the email that's been sent to you by the team.

As mentioned in my previous correspondence, kindly respond back to the same email for further assistance.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

We appreciate your business and hope to have the opportunity to serve you again in the future.
Best Regards,
Himaja
Amazon.com
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a gaming monitor from Amazon. Upon hooking it up, the monitor would shut off on it's own, not stay powered on. I reported the issue to Amazon and they provided a shipping label for return. I packed the item and dropped it off at a local *** location on 3/9/24 9:09 am (tracking# 1Z 8Y5 R46 78 4696 7979. Amazon confirmed they have received the package. However, they insist upon me sending them my ID prior to receiving a refund. This is unheard of and am not comfortable with providing a copy of my government issued ID to an unknown person(s). Again Amazon has confirmed they received the return, yet refuse to issue a refund and is holding said refund for ****** until I give them my ID. Thank you for your time and assistance with this issue.
Business Response
Date: 03/23/2024
Hello ****,

I'm Preethi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to refund for the returned ******** 49" Odyssey G93SC Series OLED Curved Gaming Monitor."

I understand that our concerned team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards ,
*******
Amazon.com
*****************************
Customer Answer
Date: 03/23/2024

Complaint: 21468921

I am rejecting this response because:
I am comfortable with uploading my government identification. I have only been requested to upload my ID from two different entities; from my bank, for banking purposes, and for the government for purposes related to my time in the military. This sounds fishy no matter how I think of this request. I have been a customer of theirs for at least 6 years. They have all of my previous addresses and payment information. They have never required my ID in the past for any purchase nor should they now make this requirement.
Sincerely,

*******************
Initial Complaint
Date:03/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a TCL 75-Inch Q6 QLED 4K ******** with ******* (75Q650F, 2023 Model) for my 99-year-old World War II veteran uncle to watch his beloved ******************* play at the end of the season and the *** playoffs. The order was placed on January 3, 2024. Upon opening the box, which arrived on Saturday, January 6th with cracks on the top, bottom and sides. I immediately called Amazon to request a refund. The gentleman on the phone told me that he would expedite my refund and get it to me in a few hours and that I would be credited for the entire amount, plus the amount that I paid for delivery. This did not happen. I did this THREE MORE TIMES, where the Amazon phone rep had told me that I would get a refund in two or three days, and that they would EXPEDITE my refund. He also said that he would give me a $30 credit for my trouble. After a few minutes (maybe his manager intervened), I was told that I would get a $10 credit. Which I don't really care about, I just want a refund and for this disastrous episode to be OVER. I still have not received my refund on March 21, 2024! This is ridiculous. Please check your phone records to verify my calls. Look at the photos of the damaged TV! I scheduled a damaged return pickup with Amazon for the television since it was too big to put in my car. The television was picked up on time at my uncle's house at ************************************************* by a large truck. The truck picked up the television (which was repackaged in the box) as promised on Thursday, January 11th. Since the cost of the order was NOT refunded in a timely manner. This incident has left me with NO CONFIDENCE in Amazon's return policies. I paid the money, the item was delivered, the item was damaged, I requested a refund. After THREE MONTHS I still have not received a refund. Please refund my money to my credit card. I need the money more than Amazon.Delivery order number: Order# ***-6125301-1234666 Television order number: Order# ***-1545977-0865058
Business Response
Date: 03/26/2024
Hello ***,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and taken necessary actions on the order.

A full refund of $852.99 to the your original payment method on March 25, 2024. $839.14 to your **** and $13.85 has been issued to the gift card.

Additionally this action closed out the order 114-6125301--1234666. You were not charged.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

You can view your balance and activity here:

************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 03/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Customer Answer
Date: 03/27/2024
Thank you for your assistance with this matter. The BBB is a great resource for consumers. I tried to resolve this issue on my own three or four times to no avail. Appreciate all that the BBB does.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

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