Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,749 total complaints in the last 3 years.
21,253 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A couple of years ago my account's access to submitting a review was revoked and at the time I couldn't have cared less. However, I would like to submit a review. Amazon claims my access was denied because I broke community guidelines but can't give me any more details as to what I did and I am at a loss. I don't believe I broke community guidelines. After asking for more details, they have stopped responding to me.
Business Response
Date: 03/23/2024
Hello,
Thank you for your inquiry. We have noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related Community content.
Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate our Community Guidelines and our Review policies are not allowed.This account can no longer contribute content for one or more of the following reasons:
-- Reviews, ratings, or votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
To learn more about this policy, go to "Community Guidelines":*****************************************************************************
Has your account been deactivated in error?If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.
To contact us about this decision, please reply to this email.
-The Amazon Review Moderation team

Customer Answer
Date: 03/30/2024
I have responded to the business in which I have a complaint. The following. Is the email I sent in response to theirs.

My account has been deactivated in error. I did not submit reviews in exchange for gift cards, refunds, or free products. Im not sure how I am to prove that I did not violate these community guidelines, but I assure you all reviews I have submitted have been truthful and for items I paid full for. I also do not intend to do so moving forward in the future. I would like to only submit truthful and unbiased reviews to help fellow customers make their consumption decisions.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my name is *********************** I am the sole owner of Amazon seller account Kolmar on ********************* March 17, 2024 my seller account was deactivated by Amazon. Amazon informed me that they were unable to verify some of my documents or did not receive any responce from me. However, I passed video verification with Amazon support in February and I provided all the documents that were requested by Amazon.Please be informed that I am selling on Amazon since 2019. I also have a registred trademarks ****** (please see the documents in attachment to this letter). All goods that I am selling on amazon.com are protected by ****** trademark. All goods are produsing in ***** on a factury in order to my request. I also have all Invoices from a Chinise factury.*******, I am confused why Amazon decided that I may not sell on Amazon. Please help me to resolve this issue and to reactivate my seller account.Best regards,***********************
Business Response
Date: 03/26/2024
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 03/27/2024
Hello, Amazon asked to provide Utility Bill as a proof of my address. I provided the reant agreement to Amazon as a proof of address in order to Amazon's Policy Agreement. Also, I provided copy of my Passport and the copy of Passport of the owner of real estate and my Certificate of private entrepreneur (as the additional document - a business license). However, ********************** informed that they were unable to verify information that I provided without any explanations. Please see the docucments that I provided to Amazon and help me to resolve this situation.

Best regards,
***********************
Business Response
Date: 03/28/2024
Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 04/03/2024
Hello,

Please be informed on the following information to activate my seller account:

1) My name is ***********************. I am the sole owner of my amazon seller account "******".

2) My address is ******************************************************************************

3) Seller account was registered in 2019

4) I am sellin goods under the "******" trademark. I am the owner of ****** trademark.

5) All goods under the trademark ****** are producing in ***** on a factory under my request.

6) Please see the documents to verify my identity and to check the goods that I am selling in attachment. I am providing you with my ********* **** Statement, Rental agreement, Documents on a "******" trademark and invoices from a factory in attachment. Please verify it.

I hope this my explanations will show to Amazon that I am selling on Amazon over a few years, I have my own trademark "******" and I am producing my goods on a ******* factory. Please activate my amazon seller account.
Business Response
Date: 04/06/2024
Hello ***********************,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 04/12/2024
Hello, my name is *********************** I am the sole owner of Amazon seller account Kolmar on ******************.

As I informed you earlier I am selling on Amazon since 2019.

On March 17, 2024 my seller account was deactivated by Amazon. Amazon informed me that they were unable to verify some of my documents or did not receive any response from me. However, before of this letetr from Amazon I passed video verification with Amazon support in February and I provided all the documents that were requested by Amazon.

I am trying to explain you that I am old seller on Amazon. I also have many registered trademark ****** in a different countries (please see the documents in attachment to this letter). All goods that I am selling on amazon.com are protected by ****** trademark. I am the owner of ****** trademark. All goods are produsing in ***** on a factury in order to my request. I also provided you with Invoices from a ******* factory.

Next to the abovementioned please see the links to the some another websites and marketplaces where I am selling my goods:

1) *********************

2) ****************************************

3) ******************************************

Please activate my seller account.

Best regards,
***********************
Business Response
Date: 04/13/2024
Hello ***********************,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

We're here to help
For more information on our requirements, go to "Amazon Services Business Solutions Agreement":
***********************************************************;
If you have questions about our policies or the required information, you can contact us:
***********************************************************;

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the "Account Health" page in Seller Central, click "Reactivate your account," and submit an explanation:
********************************************************************************;
Your explanation should include the following information:
-- How your account has not violated section 3 of the Amazon Services Business Solutions Agreement
-- Evidence that shows that your account complies with section 3 of the Amazon Services Business Solutions Agreement

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
********************************************************************************;
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download the Amazon Seller app for iOS:
****************************************************************************;
-- Download the Amazon Seller app for Android:
********************************************************************************************************
Customer Answer
Date: 04/14/2024
Dear BBB, can you undasrastand what Amazon wants? Because I reviewd all the documents and Amazon Policy and I can not what Amazon want from me more. I provided all my documents and the explanations to reactivate my seller account. However, ********************** sending the general responces. In converesation via a phone seller support suposed that Amazon believe that the documents that I provided are not original or so on. However, I provided a couple of Certificats of a trademark ****** from a different countries and everyone can check the validity of those certificats.

More of it, I informed Amazon and you that I am produsing all my goods on a factory in ***** and I provided you an invoices from a factory.

I provided you with my Passport to prove my identity.

I also provided you with a links to my stores on a different marketplaces where I am selling my goods under a **********************.

I want to note you again that I am selling on Amazon since ***************************************************** Amazon just crushed my business on their marketplace.
Customer Answer
Date: 04/15/2024
I believe that Amazon do not provide their position. They can not explain what information they need. Please send my new responce to them. I hope they will read it carefully. I need to respolve this situation.

Hello,
As I informed you earlier I am selling on Amazon since 2019.

On March 17, 2024 my seller account was deactivated by Amazon. Amazon informed me that they were unable to verify some of my documents or did not receive any response from me. However, before of this letetr from Amazon I passed video verification with Amazon support in February and I provided all the documents that were requested by Amazon.

I am trying to explain you that I am old seller on Amazon. I also have many registered trademark ****** in a different countries (please see the documents in attachment to this letter). All goods that I am selling on amazon.com are protected by ****** trademark. I am the owner of ****** trademark. All goods are produsing in ***** on a factury in order to my request. I also provided you with Invoices from a ******* factory.

Next to the abovementioned please see the links to the some another websites and marketplaces where I am selling my goods:

1) *********************

2) ****************************************

3) ******************************************

Please activate my seller account.

Best regards,
***********************
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items to them and has been over a month for a refund and they are stating I have to send a picture of my driver's license to them online , I don't agree with that at all , but when I try to send it , it's says there is a fatal error on there end and I have called customer service numerous of times just to get hung up on when I ask for a manager
Business Response
Date: 03/23/2024

Hello ********,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order. If in case you're unable to submit the proof, please contact our customer service with your concern and they will be happy to help you.

I've also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

Thanks for your understanding.
Customer Answer
Date: 05/29/2024
Returned the item in February and they say they need my ID to process the return , I have tried over 10 different times to upload it for my refund and it will not work on Amazon's end , and they refuse to give me my refund until I upload my ID, they are Giving me the run around and it's been months , please help , I have contacted them several times with no refund
Business Response
Date: 06/05/2024
Hello ********,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any misunderstanding.

I've researched and see our account specialists team has sent you the following response on May 06, but we haven't received any valid ID proof yet.

_________________
Hello,

Thanks for reaching out.

It looks like we have previously requested an ID from you, but the portal expired and can no longer be used. As a reminder, because we noticed abnormal activity on your account, we need your ID to verify the identity of the account holder before we can consider issuing a refund. We may also request additional information before granting your request.

You will receive an automated email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. At this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take.

Thanks for your understanding.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi Dear BBB Organization, Thank you for solving our previous problems. We are facing a new issue with Amazon.Preamble: Our FBA Fees should be 2.63$ based on our product package ******************** ****** x ***** x ***** inches, 5.93 oz (Low-Price FBA, ************** Size, 4+ to 6 oz Tier) for the product SKU DK-CEVM-8EKQ ASIN B0BL1BFVYH. Explanation: We found that Amazon is overcharging us in FBA Fees for the product SKU DK-CEVM-8EKQ ASIN B0BL1BFVYH. The issue is in height: the correct height is 0.73" and Amazon tells us that the height is 0.94". This discrepancy of the height costs us over 3000$ monthly. We opened the case: ID *********** (on 03/15/2024). In this case, Amazon kept telling us that the measurements were 11.3 x 9.92 x 0.94" which is equal to 3.90$ FBA fees that are totally incorrect. On 03/19/2024, I escalated the issue with the photo evidence which clearly represents the correct height. After that, Amazon opened an informal measurement and we received the photo (on 03/21/2024) from Amazon with a message that the height is 0.83" (which is already strange because previously Amazon stated 0.94"). From the photo is clearly seen that that the worker measures from the table but the rigid package was arched and it's viewable that there's free space between the start of the package and the table. My screenshot evidence clearly represents it (screenshot from 03/22/2024).In the last conversation, the support team said that they would not do anything because we needed to wait 60 days.Conclusion: At first, Amazon stated that the height was 0.94" after that Amazon sent the photo and started stating 0.83". In the photo, It's clearly viewable that the height is not 0.83" and my explanation proves it (screenshot from 03/22/2024). Desired settlement: Stop overcharging us by changing FBA fees to the correct value of 2.63$ (Low-Price FBA) and reimburse the overpayment.Also, I'm attaching a docx file with the visual explanation.Thank you!
Business Response
Date: 03/26/2024
Hello,

The ***** is not eligible for further escalation or re-measurement.
The ***** has been measured over 2 times in 60 days. The recorded measurements fall within the recorded measurements and there is no indication that the previous measurements are incorrect.

While we are able to provide a Selling Partner with images from the ** showing items measured with a tape measure, those measurements are not what is recorded as tape measures have a margin of error/variance and do not translate in images. We also do not accept a **************** provided images as proof of measurement. The only measurements that are accepted and used to determine fees are recorded on a ******** laser scanner at the Fulfillment Center.

Amazons information about a products weight and dimensions will be used to calculate fees if there is a difference between Amazons information and a sellers information. Amazon may change its information about a products weight and dimensions from time to time to reflect updated measurements. Fees based on the weight and dimensions of a product are calculated using Amazons information about the weight and dimensions of that product at the time the fee is calculated. Note: Amazon stores weight and dimensions at the **** level. We cannot target a specific unit for measurement. When multiple sellers sell the same ****, the weight and dimensions information may not represent your specific units.

With soft products/products with additional packaging there will be some variability, such as the corners protruding a bit. To reduce the dimensions of the product, you can work with your manufacturer to update the packaging and ensure the handles are tucked in or taped down. With any sort of polybags or other plastic wrapping, make sure that it is tight around the product. The lasers will count any extra loose plastic as extra product size. Using a form of shrink wrap or other method to make sure the plastic wrap is taught is a best practice. We do not manipulate the packaging in any way to prevent extra measurements being recorded. Any prep materials may add to the measurements, as intended.

I have provided a file showing the recorded measurements for this *****. The ***** has not measured at under 0.75'' height since 2023-10-14. Those measurements are not considered as they are not recent. We have multiple measurements from multiple **'s, therefore we consider the current information correct. It is not possible for measurements to be manually updated, and the SP's images will not be used as "proof" of what a measurement should be.

Closing the complaint as no further action is required regarding the measurement.

"FBA fulfilment fees" to learn more: **********************************************************************

Product dimensions and volume ****************************************************************************
Customer Answer
Date: 03/29/2024

Complaint: 21470785

I am rejecting this response because: Amazon provided a lot of information without any explanation of our evidence.
We built the package specially for the small-standard size tier and it's clearly seen on our evidence. It's not fair that we made everything correctly and overpay for nothing.
We ask one more time to recheck our proof and provide an explanation of why does Amazon keep dimensions with over 0.1" more than they are.

Sincerely,

***********************
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,We are Amazon Prime members. **************** from Amazon was always mediocre at best as we live in a townhome complex with an internal courtyard and the complex has 2 unit numbers with same number (#1) only difference is one is situated on 1135 ******* str. which doesn't use the internal courtyard and other is 1137 ******************. which is situated inside the internal courtyard .Amazon always deliver to #1 1135 ******* as is situated outside on the street and you dont need to be buzzed in to drop the package..they justbthrow it over the fence.Long story short, we complained many times but nothing was done. We asked for refund when we didnt get our packages and the rest was their problem.Lately they dont want to refund as as they said they will conduct their own investigation.Strange thin is that last week they deliver again to the wrong address #1 - 1135 ******* and the parcel contained 3 items. They refunded for only 2 items but not for the 3rd one saying they conduct investigation. This is been going on for more than a week and we didnt received our money.Please contact as as we dont know what to do anymore ... we were considering reporting this to the police.Thank you,************************ ************
Business Response
Date: 03/23/2024
Hello *******,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused to you with your recent orders. I'd love to help, however, I wasn't able to find the order for mentioned items.

I'd request you to write back with the order IDs so that I can look into this further. You can look up your orders online through Your Account ***********************/your-account).

Thanks for your understanding.
Customer Answer
Date: 03/23/2024

Complaint: 21470778

I am rejecting this response because:
Hello,
Those are the order numbers: ORDER # ***-0232499-2125863, ORDER # ***-2710443-5653048, ORDER # ***-4172320-0277828... you didn't find the numbers because is Amazon.ca not Amazon.com.
We live in *********,**, ******.
The first two orders ORDER # ***-0232499-2125863, ORDER # ***-2710443-5653048 were refunded is only the last order which is more money was not refunded.
All these 3 orders came in the same box by looking at the picture the delivery guy took when he left the order at the wrong adress so I don't understand why you refund 2 orders but not the third one too... were all in the same package.
Sub class delivery service and mediocre at best the customer service !!!
Sincerely,

************************
Business Response
Date: 03/28/2024
Hello *******,

I'm **********;**********;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thanks for confirming the order details.

I understand you haven't received the packages even tough the tracking shows delivered. I've escalated this issue to our account specialists team. They will investigate further and resolve this issue for you.

As there is an issue with your home address, I'd suggest you to use any locker address or your office address.

Thanks for your understanding.
Customer Answer
Date: 03/28/2024

Complaint: 21470778

I am rejecting this response because:
There is no "issue" with my address. The only issue is lack of basic and fundamental education of your people. In order to make a delivery you only have to know the basic 3rd class reading. Hiring people with slim to none of that skill is the problem.
Anyway, I will continue to use my address as that is the core of Amazon business ... delivering (or not in my case) goods to people homes.

Sincerely,

************************
Business Response
Date: 03/30/2024
Hello *******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the refund for one of your recent orders.

I see our account specialists team has issued a refund of CDN$ ****** on March 28. You'll see the refund on your statement within 3-5 business days.

Thanks for your understanding.
Initial Complaint
Date:03/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on March 14th in the amount of $148.03. Order # ***-1987847-8705850. The very next day Amazon authorized a pending charge on March 15th. Then on March 18th is when they officially charged me so they say. BOTH times, the pending and official charge reflected on my card balance! MEANING, a total of $296.06 was TAKEN OUT OF MY CARD! Even though Amazon claims they only charged me once on the 18th, that pending charged AMAZON authorized on the 15th still REFLECTED ON MY CARD BALANCE ! For the life of me I dont understand why Amazon is not understanding that! Amazon keep saying my bank has to release the funds.. HOW WHEN YOU AMAZON WAS THE ONE TO AUTHORIZE IT! My bank states they dont have the authority to do anything with a pending charge! The merchant which is YOU AMAZON have to cancel/release that fund so it can be posted back to my card balance! This pending charge is messing up my card balance severely and its frustrating how a company this big can be so incompetent, lack accountability, and most of all lack common sense ! fix this nonsense !
Business Response
Date: 04/16/2024
Hello Get,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've received your complaint, and upon reviewing the details, I can confirm that we've only processed a single charge for this order. Hence, a refund for the second charge isn't possible from our end.

If your bank statements indicate that you were charged more than once, we advise that the charge be disputed with your bank.

Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 04/17/2024

Complaint: 21470709

I am rejecting this response because:
Order number is #***-7073022-8144201! Amazon hasnt refunded me for 2 items that I returned since March!! They refunded me the other items in the order except for 2 items! The items names are Owala free sip water bottle and 200 pcs water bottle stickers!
Amazon is giving me the run around and keeps telling me different time periods for me to get my refund! Theyre useless and incompetent agents are of no help at all! I returned these 2 items since March! It is now April and its about to be **** Give me my **** refunds !

Sincerely,

Get Madu
Business Response
Date: 04/18/2024
Hello Get,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. Thank you for writing back to us.

Upon reviewing the details, I see that $77.15 USD was refunded back to your the Owala FreeSip Insulated Stainless Steel Water Bottle with Straw for Sports and Travel, BPA-Free, 40oz, Dreamy field, back to your original payment method on March 20, 2024.

Although I was unable to locate the '200 pcs water bottle stickers' in the provided order, I see the following stickers (all of which have been refunded in the order):

1. 100pcs Vintage Aesthetic Stickers for Laptop Water Bottle, Vinyl Cute Boho Stickers for Computer Phone Case Hydroflask, Aesthetic Thing, Stuff, Decor Variety Bulk for Adults Women Kids Teen Girls.
$26.53 USD refunded to your card March 20, 2024

2.150 PCS Black Girl Magic Stickers,Black Girl Vinyl Sticker Pack for Teens Adults,Waterproof Cool Melanin Poppin Decals for Laptop Water Bottle Skateboard.
$26.53 USD refunded to your card March 20, 2024.

3. 100 Pieces Melanin Poppin Stickers Black Girl Pop Singer Computer Decal for Laptop Water Bottles Skateboard Graffiti Patches, Trendy Waterproof Vinyl Stickers for Teens (Stylish).
$26.53 USD refunded to your card March 20, 2024.

You should see the refunds reflected in your credit card statement within 3-5 business days of the above dates, as this depends on the processing speed of your bank.

I hope this helps. We look forward to hearing from you again.
Best Regards,
Priyanka
Amazon.com
Customer Answer
Date: 04/19/2024

Complaint: 21470709

I am rejecting this response because: I am rejecting this response because: 100% NOT TRUE !!! I cannot believe a big company like this can be so fraudulent! Ive attached screenshots of everything!! There are only 3 refunds I received in a total of $64.90 ($6.52, $31.85, and $26.53)! Ive attached screenshots of the items those refunds are from! Those three refunds came from shirt, straw cover, and 3 sets of bottle stickers!
I did not receive a refund of $77.15 that youre claiming I did! Its so sickening how fraudulent youre being! I did not receive a refund for the owala bottle or the 200pcs stickers! You say you couldnt locate the 200 pcs stickers but yet youre supposed to be a competent Amazon agent!? If you dont know what youre doing then find someone who does! But no worries I also attached screenshot proof of the 200 pcs you claim you couldnt find!

If I received a refund for the Owala water bottle and the 200 pcs stickers, then why does it say Return Started and not Return complete?? Ive attached screenshot proof! I did not receive a refund for these 2 items, so refund me now !

Sincerely,

Get Madu
Business Response
Date: 04/29/2024
Hello Get,

I hope this email finds you well.

After further review, our specialized department has verified that the correct information has already been provided on previous responses.

Once the carrier has received your return package, it takes a while to arrive at our *************** In most situations, returns are processed by Amazon in 14 days. In some situations, it may take up to 60 days to be processed. This additional time allows our ************** to find and process the item.

If you haven't been issued a refund after 15 May 2024, we recommend that you reach out to the carrier that you used to return the item to Amazon.

Thank you for your understanding.

Best Regards,
Priyanka
Amazon.com
Customer Answer
Date: 04/29/2024

Complaint: 21470709

I am rejecting this response because: are you slow?? I should reach out to the Carrier that I used to return the items ??? So I should reach out to ***** How does that make any sense !!!?? What does *** have to do with my refund ???! I sent those items back! GIVE ME MY MONEY!

Sincerely,

Get Madu
Initial Complaint
Date:03/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from Amazon on 03/20/2024(order # ***-7358347-6249814), order was supposed to be here on 03/21/2024. This is the 3rd order in 10 days that has been late. I am paying for Prime which is supposed to guarantee fast delivery. Amazon is becoming slow motion company and needs to improve their logistics.
Business Response
Date: 04/13/2024
Hello *************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and we are truly sorry for the repeated delays you've experienced with your deliveries. Rest assured, we are taking immediate steps to enhance our logistics and fulfill our commitment to delivering on time.

We've already escalated this matter to our Amazon Logistics team. It is unfortunate these issues happen and all we can do is offer what options are available being a replacement or a refund. In this particular case the order has been fully refunded.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:03/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from a 3rd party seller on Amazon due to their A-Z Guarantee. Their A-Z claim process is supposed to add peace of mind when purchasing from 3rd parties because if theres a problem and the seller wont resolve it, then Amazon will. I spent over $900 on an electric scooter and never received it. Not only did the seller refuse to provide my refund, but Amazon denied my A-Z claim several times until I finally ended up filing a dispute with my bank.
Business Response
Date: 03/24/2024
Hello,

We have closed customer's claim under the ********************** A-to-z Guarantee. This is because their bank has informed us that they have disputed the charge for order #***-0926994-9379407.

An additional refund is therefore not possible. Customer can reach out to their bank for any inquiries related to their dispute.

Sincerely,
A to Z Guarantee Team
Customer Answer
Date: 03/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Customer Answer
Date: 03/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Customer Answer
Date: 03/25/2024
I contacted my bank today about my transaction dispute and Amazon has completely ignored my banks communications so that they can get this resolved. I would also like for Amazon to no longer be able to say anything regarding the A to Z guarantee. The information that I was provided was completely false which is why I am having to go through all of this. If they do not respond to my bank within 24 hours then I am moving forward with my lawsuit
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order Date: Mar 19, 2024 Order # ***-0624781-2877065 Total Paid: $96.67 I received my package around 2 days ago. However, to my surprise my item that I ordered was missing. And it was the second time this had occurred to me. I contacted amazon support to try and get this resolved however I got an email stating I need to send them my government ID to process with the case? This has never happened to me before and I definitely did not want to send my government ID over this. I tried to chat with a support and call and it told me that I couldnt chat at the moment which I believe is because it wants me to send my ID as well as the agents on call have said the same thing. I have not gotten a refund at all or any proper support. I have attached the email I received, they are practically refusing to do anything until I send my government id which is absurd.
Business Response
Date: 03/22/2024
Hello ********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the problem with the product.

I've reviewed the order and I see that you have reached out to our support team for refund for product as it arrived with missing parts. To be eligible for a refund, we ask that you return the EPOMAKER x Feker Galaxy80 Gaming Keyboard you ordered within April 19, 2024.

Our ********************* guides you through the process and gives you options for a return mailing label:

*************************************

In most cases, after the carrier has received your return package, it can take about 30 days for us to receive and process your return. Please note that some returns may take longer.

In addition to your return, we will need you to submit a valid government-issued ID as we've noticed abnormal activity on your account. We need your ID to verify the account holder before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:03/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing a complaint against Amazon for not releasing my funds after reinstating my seller account. Even with active sales and a good standing account, ********************** hasn't provided a reason or a release timeline for my funds.Background: After about one and a half months of appealing with Amazon's Account Health Support Team, my account was reinstated. I was told funds that were withheld during the appeal process would be immediately released. My seller-fulfilled offers are active again, and sales are ongoing. However, the total balance of my funds remains inaccessible, with no upcoming disbursements scheduled, despite Amazon's assurance that the funds would be released. Amazon is holding $42K as of now, but this amount increases everyday as I am continuously getting sales.Efforts to Resolve:I have repeatedly contacted Amazon Seller Support, seeking clarification and resolution. My inquiries have resulted in multiple cases being opened (Case IDs: 14885288601, 14822593031, 14817486601, 14803792161), all of which have been transferred to another team and remain unanswered for about a month now. I have also contacted the Amazon executive team and the response I received directed me to submit an appeal through the Account Health page in Seller Central, a step not applicable to my situation since my account is not deactivated and shows no options or reasons to appeal.Impact: The continued withholding of my funds severely impacts my ability to manage and grow my business. The lack of effective communication and resolution from Amazon has left me in a state of uncertainty and financial strain.I seek the BBB's assistance in resolving this issue. Specifically, help in:1. Urging Amazon to release the held funds in accordance with their confirmation of account reinstatement.2. Get direct and effective communication with Amazon to resolve this matter, avoiding further generic responses and inaction.******************* Seller: Deals Plus11 Seller ID: *************
Business Response
Date: 03/22/2024
Hello,,

Thank you for submitting your appeal. This email address no longer accepts incoming messages and emails sent to this alias will not be reviewed by Amazon.

Please submit your appeal by following the instructions on the Account Health page in Seller Central:
********************************************************************************;
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon, and helps us direct your appeal to the team that can best assist you.

To appeal a listing deactivation, please click on the "Next Steps" link next to the listing on your Account Health page.

To appeal an account deactivation, please follow the instructions in the banner on the top of your Account Health page.

Within 3 days after your appeal is submitted, you should expect a reply.
Customer Answer
Date: 03/22/2024

Complaint: 21470305

I am writing to formally reject the response provided by Amazon regarding my complaint filed through the Better Business Bureau. The reply I received is a generic template like I've previously received from the executive team that does not address my issue. My complaint is not related to account deactivation or listing deactivation but specifically concerns the withholding of $42,000 in funds by Amazon, despite my account being reinstated and fully operational.
This repeated, non-specific guidance to follow the appeal process on the Account Health page is not applicable to my situation. My account is in good standing, with no options or reasons to appeal based on deactivation. The issue at hand is the release of my funds, which have been unjustly held, affecting my business operations and financial planning significantly.
I urge the Better Business Bureau to note the non-responsive nature of Amazon's reply and to assist in receiving a direct and meaningful dialogue from Amazon to address and resolve the specific issue of the held funds. The continued generic responses from Amazon, without direct engagement with the details of my complaint, are unacceptable.
Thank you for your attention to this matter. I look forward to a resolution that directly addresses the release of the funds currently held without cause.
Business Response
Date: 03/26/2024
Hello,
We have reviewed your submission and are unable to approve your request at this time. Please see email communication dated 3/26/2024 for your appeal options.
Thanks
Amazon Seller Performance Team
Customer Answer
Date: 03/29/2024

Complaint: 21470305
Dear Amazon,
Thank you for your recent response. However, I must express my confusion and concern regarding the direction to refer to an email dated 3/26/2024. This email echoes the generic responses I received during my accounts suspension phase and does not address the current, distinct issue of my withheld funds.
To provide context, my account was reinstated on February 19th, after I had successfully navigated the appeal process. The reinstatement performance notification confirmed my selling privileges were restored and assured me that the funds withheld during the suspension would be made available. Despite this, the funds remain inaccessible more than a month and a half later.
I am puzzled as to why I am still receiving messages applicable to a suspended account state, considering my account has been in good standing since reinstatement. Moreover, the Account Health dashboard, which previously offered options to submit new information or appeal, no longer provides these options, aligning with my accounts reinstated status.
This situation leaves me without a clear path to address the ongoing issue of my withheld funds, directly contradicting the assurances made by Amazon upon my reinstatement. My attempts to resolve this through the prescribed channels have been met with repetitive and non-applicable guidance.
Moreover, due to the critical nature of this issue, I have initiated contact with the ************************ (FTC) and have informed them of the situation. It is my hope to resolve this matter internally and swiftly with Amazon to prevent any need for external intervention.
I respectfully request immediate intervention to:
1. Facilitate the prompt release of the withheld funds in line with my account's reinstated status.
2. Investigate and correct any discrepancies or errors causing the withholding of my funds post-reinstatement.
Also, could you please clarify why the communication suggests actions relevant to a suspension scenario and why there is no avenue to submit new information or further appeal, despite my accounts current active status?
I urgently request a reevaluation of my case with specific attention to the release of my withheld funds, as initially promised by Amazon. This resolution is vital for the continuity of my business operations.
I appreciate your prompt attention to this matter and look forward to a constructive and resolution-focused response.

Sincerely,
*******************
Seller Name: Deals Plus11

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