Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,749 total complaints in the last 3 years.
21,253 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: YOUR ONLINE STORE *** (youronlinestoreinc)My email was compromised and I can not login -----Case ID *********** -----Case ************* -----It is a linkage issues -----We have over 200 orders and 100 orders are now LATE because we can not login -----WE ARE POWERSELLERS with an Amazon Health score of 436 -----and we have our own brand on Amazon.-----We have over 8 messages 24 hours ago that we can not answer any of them -----We have submitted a case and a copy of my front and back of my drivers license with our NEW email address (**************************) never been used on Amazon -----I am requesting immediate response and escalate this to the highest level -----OUTCOME : UPDATE THE MAIN EMAIL ADDRESS ON MY ACCOUNT NEW email address ************************** -----We are 100% great account health and it is sad to see our sellercentral account is dying.-----We would NEVER misuse our account in anyway we LOVE selling on Amazon, and we are doing an amazing job at being "Customer Centric"************************ we need your help
Customer Answer
Date: 03/29/2024
One of our Administrative user received this email today 03/29/2024 from the Amazon Business Team.
We added an attachment of a screenshot from the email we received to this complaint.
My email was not compromised as I thought but was deactivated because it is in violation of Section 14 of the Amazon Business Feature Terms and Conditions:
We had (3) users and only one made any purchases before the business account was deactivated.
I have never made any purchases and I did not have (shared group payments) set on the Amazon Business account, so I would not be able to see their orders or share the same payment method.
I was informed that my email account ********************* has been trasfered to and will remain a (Personal Amazon.com account)
MY QUESTION TO YOU IS:
Since I have never made any purchases with this email account *********************, and did not share the same (shared group payments) with any other users on the Amazon Business account,
I have never done any misuse on Amazon, I have never violated of Section 14 of the Amazon Business Feature Terms and Conditions:
Administrative Users on a Amazon Business account have different types of power to effectively run the company more efficiently, that is why (shared group payments) wasn't set-up.
PLEASE reinstate my Personal Amazon.com account ********************* I have always been up-to date and fully understand all of your buying terms and conditions and always review them once every 45 days.
This is why I have never violated your Terms and Conditions
Amazon please help me and reinstate my Personal Amazon.com account *********************
Awaiting your response
***********************
Business Response
Date: 04/25/2024
"Greeting from Amazon Services,
To regain access to your account, you need to:

Reset your password in Seller Central by clicking Forgot your password? on the Sign In page.
If you are already signed in, click Logout from the settings dropdown menu in Seller Central first.
Set up two-step verification.
Click Appeal next to the message on the Performance Notifications page in Seller Central.

Once the **** receives confirmation from the seller, they will review their account to determine if it is eligible to sell on Amazon again and an email will be sent to inform them that they can begin selling again on the Amazon platform.
Customer Answer
Date: 04/26/2024

Complaint: 21472524

I am rejecting this response because:
My email address is blocked stated my account is closed for misuse
------
Resetting passwords doesn't log me in.
I have NEVER placed any orders or done misuse
------
PLEASE help and unblock my email ******************* so I can log in to my seller central account
------
Power seller done over ****** orders by FBM in less than a year
------
Please understand we need your help by unblocking my email *******************
call me ************ my account emergency contact number

Sincerely,

***********************
Customer Answer
Date: 05/06/2024
More Information...I am *********************** President of
YOUR ONLINE STORE ***
*******************************************************************************************
Business *****************

This is our company Plan of Action for the deactivation our Amazon.com business account because it is in violation of Section 14 of the Amazon Business Feature Terms and Conditions:
I am the president and CEO of the company and no other Plan of Action should be submitted except from me. I have included a copy of the New York State Taxation and Finance Certificate of Authority with my Name printed on it.

POA
ROOT CAUSE:

This Amazon.com business account was opened back in June of 2021; I was added as an administrator later that year to open a Seller Central Account under my name and email ******************* for the company YOUR ONLINE STORE ***.
Then in 02/2022 our company requested the Amin user *********************** to open an Amazon.com personal account for YOUR ONLINE STORE *** using **************************** and requested tax exempt status and was approved on 02/09/2022.
We opened this Amazon.com personal account for our company because you can purchase 1000s more products that you CAN NOT purchase with our Amazon.com business account.
Then in 2023 our Amazon.com personal account **************************** started to place duplicate and multiple subscribe & save orders at the same-time for the same delivery period on some ASINS on Amazon.com which violates Buyer Limits. If we could only get 10 of an item, we would do a separate additional subscribe & save order for 10 more for the same ASIN.
ASIN ? : ? B006BHRV1W
ASIN ? : ? B071YBJ6DH
ASIN ? : ? B09R4T7L6B
ASIN ? : ? B09R4W3HBX
(these are some of the ASINs we found in question)
We also discovered two (2) different delivery addresses for some subscribe & save orders for the same delivery period.
To place duplicate and multiple subscribe & save orders at the same-time for to same delivery period and use the same ASIN with the combination of different delivery addresses is in complete violation of Section 14 of the Amazon Business Feature Terms and Conditions:
On February 10th 2024 Business ID: ************** Amin user *********************** was blocked, an email was received and stated that this user can no longer purchase on ********************. That same user who was completely authorized by our company to do so, also opened the **************************** Amazon.com personal account and requested tax exempt status and was approved on 02/09/2022.

We never asked why and fired the user *********************** from the company immediately, the user was removed and a new user was added ************************
Still NOT knowing it was **************************** Amazon.com personal account that was causing the violation.
Subscribe & save orders for Amazon.com personal account **************************** processed on the 11th of every month. So, then on March 11th 2024 we did it again and violated Section 14 of the Amazon Business Feature Terms and Conditions: because they are set for monthly auto deliveries.
Amazon Business Team had enough and on March 20th 2024
Business ***************** was closed for misuse.
All 3 users are blocked.

1) *******************
2) ***********************
3) *******************

Did the business YOUR ONLINE STORE *** violate Section 14, yes by using a Amazon.com personal account ****************************.
Did the Business ID: ************** violate Section 14, no because they did not make any major purchases and two of the Amin users NEVER made any purchases at all.
Amazon Business Team confused the two emails
*********************** --- **************************** because they are very similar, they are same Amin User who had and opened both email accounts with ******************** and they are both under YOUR ONLINE STORE *** for the company with tax exempt status.

CORRECTIVE MEASURES:

After a thorough investigation to figure out how this all happened, on April 5th of 2024 I requested the Amazon.com personal account **************************** to be closed. An email conformation was sent-out and I confirmed in the email and it was closed on April 5th of 2024.
YOUR ONLINE STORE *** has no purchasing accounts with ******************** at all.
1) ******************* BLOCKED BY AMAZON
2) *********************** BLOCKED BY AMAZON
3) ******************* BLOCKED BY AMAZON
4) *********************** BLOCKED BY AMAZON
5) **************************** CLOSED BY ***********************

PREVENTIVE MEASURES

To unblock ONLY one user ******************* because I am the President of the company and have never made any purchases at all on Amazon.com.
I have a 436 Account health score on seller central linked to this blocked email *******************.I have processes over ****** FBM orders by hand with 100% account health in less than a year. This will allow our company to continue to sell on seller central and we can no longer make business purchases with tax exempt status on Amazom.com.
We understand the buy privileges are blocked for ******************* and by reinstating just this ONE email as a Amazon.com personal account will ensure no business purchases will ever be made.
I have a proven track-record for not breaking any of Amazon policies on seller central and I have never violated any policy when making purchases on Amazon.com
Customer Answer
Date: 05/06/2024
------ UPDATED & REVISED -----
I am *********************** President of
YOUR ONLINE STORE ***
*********************
STE 169
*****************
Business *****************

This is our company Plan of Action for the deactivation our Amazon.com business account because it is in violation of Section 14 of the Amazon Business Feature Terms and Conditions:
I am the president and CEO of the company and no other Plan of Action should be submitted except from me. I have included a copy of the New York State Taxation and Finance Certificate of Authority with my Name printed on it..
POA
ROOT CAUSE:
This Amazon.com business account was opened back in June of 2021; I was added as an administrator later that year to open a Seller Central Account under my name and email ******************* for the company YOUR ONLINE STORE ***.
Then in 02/2022 our company requested the Admin user *********************** to open an Amazon.com personal account for YOUR ONLINE STORE *** using **************************** and requested tax exempt status and was approved on 02/09/2022.
We opened this Amazon.com personal account for our company because you can purchase 1000s more products that you CAN NOT purchase with our Amazon.com business account.
Then in 2023 our Amazon.com personal account **************************** started to place duplicate and multiple subscribe & save orders at the same-time for the same delivery period on some ASINS on Amazon.com which violates Buyer Limits. If we could only get 10 of an item, we would do a separate additional subscribe & save order for 10 more for the same ASIN.
ASIN ? : ? B006BHRV1W
ASIN ? : ? B071YBJ6DH
ASIN ? : ? B09R4T7L6B
ASIN ? : ? B09R4W3HBX
(these are some of the ASINs we found in question)
We also discovered two (2) different delivery addresses for some subscribe & save orders for the same delivery period.
To place duplicate and multiple subscribe & save orders at the same-time for the same delivery period and use the same ASIN with the combination of different delivery addresses is in complete violation of Section 14 of the Amazon Business Feature Terms and Conditions:
On February 10th 2024 Business ID: ************** admin user *********************** was blocked, an email was received and stated that this user can no longer purchase on ********************.
Keep in mind, as was mentioned earlier, this same admin user who was completely authorized by our company to do so; also opened the **************************** Amazon.com personal account and requested tax exempt status and was approved on 02/09/2022.

We never asked why and fired the admin user *********************** from the company immediately, the user was removed and a new user was added ************************
Still NOT knowing it was **************************** Amazon.com personal account that was causing the violation.
Subscribe & save orders for Amazon.com personal account **************************** processed on the 12th of every month. So, then on March 12th 2024 we did it again and violated Section 14 of the Amazon Business Feature Terms and Conditions: because the duplicate and multiple subscribe & save orders that are causing the recurring violation are set for monthly auto deliveries.
Amazon Business Team had enough and on March 20th 2024
Business ***************** was closed for misuse.
All 3 users are blocked,

1) *******************
2) ***********************
3) *******************

but not **************************** This user is still active with tax exempt status, still violating Section 14 by using a Amazon.com personal account.

Did the business YOUR ONLINE STORE *** violate Section 14, yes by using a Amazon.com personal account ****************************.
Did the Business ID: ************** violate Section 14, no because they did not make any major purchases and two of the admin users NEVER made any purchases at all.
Amazon Business Team confused the two emails
*********************** --- **************************** because they are very similar, they are the same admin user who had opened both email accounts with ******************** and they are both under YOUR ONLINE STORE *** for the company with tax exempt status.
CORRECTIVE MEASURES:
After a thorough investigation to figure out how this all happened, on April 5th of 2024 I requested the Amazon.com personal account **************************** to be closed. An email confirmation was sent-out and I confirmed in the email and it was closed on April 5th of 2024.
YOUR ONLINE STORE *** has no purchasing accounts with ******************** at all.
1) ******************* BLOCKED BY AMAZON
2) *********************** BLOCKED BY AMAZON
3) ******************* BLOCKED BY AMAZON
4) *********************** BLOCKED BY AMAZON
5) **************************** CLOSED BY ***********************

PREVENTIVE MEASURES

To unblock ONLY one user ******************* because I am the President of the company and have never made any purchases at all on Amazon.com.
We have a 436 Account health score on seller central linked to this blocked email *******************. I have processed over ****** FBM orders by hand with 100% account health in less than a year. We also have our own brand EDYOS registered with Brand Registry. This will allow our company to continue to sell on seller central and we can no longer make business purchases with tax exempt status on Amazon.com.
We understand the buying privileges are blocked for ******************* and by reinstating just this ONE email as a Amazon.com personal account will ensure no business purchases will ever be made.
I have a proven track-record for not breaking any of Amazon policies on seller central with an outstanding track-record of being Customer Centric and I have never violated any policy when making purchases on Amazon.com.
--------------------------------------------------------------------------------------------------------------------- CLOSING STATEMENT--------------------------------------------------------------------------------------------------------------------------------------------------------
PLEASE REVIEW OUR SALES, and preforance WE NEED YOUR HELP over 6 weeks can't login and heard nothing, how can this be?
Let me continue to provide outstanding and fast customer service again, the buyer side is block, I was never told and it took me 6 weeks to figure it out what we did wrong
The Amazon.com Business Team has confirmed Section 14 is the reason on their end why the buyer side is block.
I have submited this POA to the ****************************************** and a front and back of my New York State ID
I know you are busy, please help me 436 seller central account health is to help us in times like this, is there any hope at all???? PLEASE HELP US
Business Response
Date: 05/15/2024
Greeting from Amazon Services,

The Seller's account is currently active.

In order for the Seller to update their primary email address from ******************* to ************************** they will need to log into their account and follow these instructions:

As a security precaution, we ask our sellers to change their e-mail address and password directly on our website. This ensures that the user requesting the change knows the current login credentials for the existing seller account, preventing any uninvited changes.

To change the e-mail address, they should follow these step-by-step instructions:

1. Log into Seller Central.

2. On the Settings tab, select "Login Settings."

3. On the Login Settings page, in the **mail Settings section, click "Edit."

4. On the Change **mail page, enter the old e-mail address and new e-mail address that has not been used on Amazon previously, and click "Save changes."

I have confirmed that ************************** has not been used on Amazon yet.

The e-mail address and password combination is valid across all Amazon sites. This email address needs to be a new email not previously used on Amazon for this reason. When they change this information, the rest of their account information remains the same; this includes their nickname, feedback, ratings, address, and other settings.

If they have changed the notification email settings from the default settings, this will not affect those email addresses.

If they are not getting the Two Step Verification Code and need it sent to a different device than the primary and backup devices they registered, they will need to perform an Account Recovery:

Two-Step Verification Account Recovery
******************************************************************************************************************************************

If the seller is not able to log into Seller Central and do not have access to the current primary email account to receive the password reset instructions, they will need to update the primary email. This is handle through our buyers ************************* called the Account Change team.

The Account Change team assists with one-time password (OTP) and manually updating the email address or phone number on an account. Every selling account has a related buying account. They will update the buying email which will then update the selling email. It is critical that they do not delete the buying account or it will permanently lock them out of the selling account. Here is a help page explaining this:
What Happens When I Close My Account?
*************************************************************************************************************

Important: Use a new email never before used on Amazon for either buying or selling or future password resets may not function correctly.

They can contact the Account Change directly at ************** or contact **************** at ************** and request to be transferred to the Account Change team.

They can also reach an Account Specialist by using ******************************************** and following the prompts.

They will need be on the phone with the team in order for them to change the account details.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon auto renewed my "Prime" membership.I called on 13 FEB 2023 to cancel the membership.I was assisted and told it had been cancelled.I was notified I would be returned the membership dues as I had not used the membership benefits since they renewed it.I have yet to see the return of funds and when I checked today they still had a membership for Prime under my account.I asked for a cancelation and refund. Walked through with their advocate on the phone and was told I would get the refund. I cancelled online today after seeing their failure to comply with my former requests as they claimed that they would.Will have to check back again to see if it has been cancelled, but I have no idea if they will comply.Nor if they will refund the fees associated with the multi-CANCELLED membership.
Business Response
Date: 03/23/2024
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your amazon prime subscription. Upon checking, I see that your prime subscription is already cancelled and refunded for the amazon account with email address provided in your compliant.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 04/01/2024
I checked the ******************** just now, and have yet to receive the reimbursement for the PRIME Charge.

There is NO WAY I can close out a report that has not been remedied.

Until such time as the money has been reimbursed ... there is no closure.

To say it is fixed without correction is FRAUD!

Will up the game and report to Social Security and Disability to see if they will help with this monopoly they helped to create.

I will notify you if they fix the issue and refund the money they took from my CC acct.

Until then it is t remain open until the monies are returned/.
Business Response
Date: 04/05/2024
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I have checked again and see that your prime subscription is already cancelled and refunded for the amazon account with email address provided in your compliant.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 04/17/2024
I responded to the amazon rep after they returned a portion ($150.00) of the claimed refund for the almost $190.00 taken from my CC account without prior notification.

$150 is not 190, but is not 0.

I accepted their meager payment that has finally been refunded in part to the CC.

A payment THAT amazon and this very rep CLAIMED TO HAVE PAID HERE ON THIS SITE A MONTH AGO!!!!

And that was not the original agreed upon refund.

It is closed, but with stipulation that I will seek justice from amazon in any way I can to make up for non-refunded monies and stolen time they can never afford.

I accept the closure of this case with that stipulation of unfulfilled promises.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent me the wrong cake topper and won't refund me my money back or there's no option for returning it.
Business Response
Date: 03/23/2024
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the wrong item. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 1, 2023, I purchased a Superbox S4 Pro from Amazon online. The amount paid was $354.50. As of March 15, 2022 it has stopped working. Under the one year warranty, the make and/or seller has a duty to repair, replace, or refund amount paid for the box. Tried several attempts to resolve the problem with Amazon, see today's respond), so called maker of the box which email and phone number were not workerable numbers. Order number for the box is 111-6887259-2396231. Purchased online with Amazon.
Business Response
Date: 03/23/2024
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID: *******************. I can certainly understand your request and Upon checking I see that return window expired on February 1, 2024. We accept the return of merchandise as long as it's returned within the return window.

As an alternative, we recommend that you contact the manufacturer for any assistance with warranty, replacement, or refund with the manufacturer details on product, item manual or product box.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint with the Better Business Bureau (BBB) regarding an ongoing issue I have encountered with Amazon's Brand Registry. Specifically, I am experiencing difficulties registering my trademark (TM) "Veviboom - VEVIBOOM" (Serial number - ********* with **********************'s Brand Registry.Upon submitting my application for trademark registration to the Amazon Brand Registry, I received a notification stating that there was a discrepancy between the trademark name provided in my documentation and the information held in the ****************************** (*****) system. However, it is important to note that the trademark name "TM VEVIBOOM" remains consistent across all documentation and materials submitted.Despite my attempts to rectify this issue, Amazon has failed to provide me with a satisfactory resolution. On March 12, 2024, I sent a letter to Amazon addressing the matter, but to date, I have not received a response. Moreover, Amazon has consistently ignored my attempts to seek clarification on the exact nature of the discrepancy.To demonstrate the consistency of the trademark name "VEVIBOOM," I have attached the following documents for your review:Response from Amazon acknowledging the discrepancy.A screenshot from the ***** system displaying the registered trademark details for "TM VEVIBOOM."A photo of the product packaging clearly displaying the name "VEVIBOOM," demonstrating its consistent usage.Trademark/Service Mark ************ ********* Register.I firmly believe that Amazon's refusal to register my trademark in the Amazon Brand Registry is based on an erroneous discrepancy. As such, I kindly request your assistance in initiating an investigation into this matter and ensuring that my trademark is registered correctly and promptly in the Amazon Brand Registry.
Business Response
Date: 03/23/2024
Hello from Amazon.com,

We have reached out to the Selling Partner on the Case ID ***********.
Initial Complaint
Date:03/22/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon charged my discover card $12.74 without authorization. It was charged for a Kindle subscription. The Kindle subscription was set up to be payed through a **** card. They chose to switch payment method without my consent. I want a refund immediately. I also want a disclaimer placed on their website, informing the public of how they freely alternate between any past payment method to bill. "Order" number: D01-9243666-3849867
Business Response
Date: 03/26/2024
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've got the details of the kindle unlimited reviewed by our internal team and got an update on the request as below:

I'm sorry for the issue with the last transaction of kindle unlimited.

A refund was issued to your bank card on 03/23/24 for $12.74.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.

Please confirm that you have the right bank card on file on the following link to avoid future charges on the wrong card:

************************************************************************************

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 03/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thankyou all for the prompt and easy resolution.
Sincerely,

***************************
Initial Complaint
Date:03/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB,Amazon is excellent at offering hope and then quickly yanking the rug out from under you. I was suspended 4 years ago and have been unable to sell on Amazon. Despite this setback, my business is flourishing. I have a successful retail business with locations in ********.My goal is to expand further by selling on Amazon in 2024. It took a month, but I was finally able to reach someone who requested more information about both what happened 4 years ago and my current business. Amazing!I provided exactly the details Amazon asked for including invoices, business documents, and how my business has changed since my suspension. And... denied. No context, just the same message I received 4 years ago.Ever since, I have been reaching out to Amazon through as many methods as I can think of just trying to reach someone who can understand that every business has growing pains and employees make decisions that they shouldnt have. Still nothing from Amazon but silence. I havent heard from them since February!There must be a way to reach someone willing to help me.
Business Response
Date: 03/24/2024
Hello *************************,

We received your submission but do not have enough information to reactivate your account.

Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.

How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
***************************************************************************

Review our past communications with you that specify the information required to appeal this decision.

Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:
***************************************************************************

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
***************************************************************************

On iOS:
***********************************************************************

On Android:
********************************************************************************************************

The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Customer Answer
Date: 03/29/2024

Complaint: 21471462

I am rejecting this response because: I have sent them everything they have asked for and they are refusing to take a look at what I have submitted
The responses has been the same for every submission I have done. It's as if they arent even taking a look at my paperwork that I have submitted
Sincerely,

*********************
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 3, order 113-7007861, was placed online with Amazon. The total of $342.32 was immediately deducted from my **** account. Upon hearing bad reviews of the Epson Eco Tank ET-4800 for item price of $239.99, I cancelled said item. The total with tax was $263.39. After a friend recommended this printer, I reordered on same day. That order #***-6967592-0693009 was placed. Total was deducted from **** account of $263.39. Second printer was delivered. However even though first printer was successfully cancelled according to Amazon, the money WAS NEVER RETURNED. I have spent hours on the phone with Amazon customer service. They kept pushing refund date further down the calendar. Assistant **** manager also called and spoke with them advising that we would be filing a dispute. They suggested we speak to THEIR payment processor. I have several notes from customer service acknowledging that a refund is due. These are ************* stamped. All amazon did was cancel the first printer, clean up their paperwork and retain the amount for the first printer. I realize this is not a huge amount, but it is owed by Amazon. To say this has been a frustrating experience is an understatement. I have a complete paper trail of this.
Business Response
Date: 03/23/2024
Hello,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-7007861-3376235.

Upon review, we see Epson EcoTank ET-4800 was successfully cancelled and a confirmation email with cancellation details were shared on February 3, 2024. In most cases, you pay for items when we ship them to you, so you won't be charged for canceled items.

However, if you've been charged for the cancelled item, kindly help us with the charge ID which include 9 digit alpha numeric ID, so that we can review and help you further. You'll be able to locate the charge ID in your bank statement.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:03/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am locked out of my account, I cannot upload verifications as the circle spins infinitely and I have tried chatting and no one can help me.
Business Response
Date: 04/10/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-04-10 .
Sincerely,
****
Amazon.com
Initial Complaint
Date:03/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased (Order# ***-9395638-5541026) a used ******* S24 Ultra from the seller Amazon Warehouse on February 27. I ordered yellow however the color i received was gray. I received the order on March 1 and promptly requested to return the item due to the wrong color being sent, on the same day. The order was picked up by *** (1Z6E55402680519701) and delivered to Amazon on March 6. On the Amazon returns page it stated that my refund would be issued on March 22, today. That page has since changed to March 25. When i spoke to customer service this morning, I was told that I would not receive a refund unless I provided government identification. I asked that the item be returned to me then. Amazon refused and has since stated that if I do not send them identification paperwork that they will keep the returned item and my money. I would like a refund and my account with ********************** terminated permanently as i will not do business with them again.
Business Response
Date: 03/23/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the refund for your return.

I've checked with our returns team and confirm that incorrect item was returned to us. You'll receive a refund only if you return the correct one.

We received the model: (B0BLP2Y34S) ******* Galaxy S23 Ultra Cell Phone, Factory Unlocked Android Smartphone, 512GB Storage, 200MP Camera, Night Mode, Long Battery ***** S **** US Version, 2023, Green) instead of the expected model (B0CMR53NSY ******* Galaxy S24 Ultra Cell Phone, 256GB AI Smartphone, Unlocked Android, 50MP Zoom Camera, Long Battery ***** S **** US Version, 2024, Titanium Yellow/grey).

Thanks for your understanding.
Customer Answer
Date: 03/23/2024

Complaint: 21470999

I am rejecting this response because: I returned exactly what I received. I ordered yellow and got a different color device. Not a single time in the last 20 days has Amazon claimed the wrong device was returned. This device was purchased from the Amazon warehouse. There is clearly a problem with the process. I immediately reported the issue of the wrong device being delivered and returned the device promptly because of it. In any event Amazon needs to return the phone or refund my money. They can't have both.

Sincerely,

**************************

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