Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,721 total complaints in the last 3 years.
21,248 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please restore my account. As soon as it closed, all of my Amazon devices reset and my smart home is no longer working. Ive had my prime account for several years and spend 10s of thousands a year. The reason for closure said I sent communications in violation of terms. What does that even mean? I havent communicated with anyone?Please restore access to my account, my wellbeing literally depends on it.A mistake has been made here. My account has gotten compromised in the past, perhaps that happened again?I even have several orders that are shipped and some returns and I cant even see the status.
Customer Answer
Date: 03/28/2024
Where is the business response? Why am I being ignored?
Business Response
Date: 04/11/2024
Hello,

We have restored the access to your Amazon account. You can now sign in and continue to use our services.

Thank you for your patience and we are sorry if any inconvenience was caused.

Account Specialist
********************
******************************
Customer Answer
Date: 04/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:03/22/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Well here I am again. Will I be lied to again about dealing with these drivers where half cannot even speak proper English? Will the BBB here that seems to allow this company to contact us personally or too respond in nonsense so they can close the complaints as resolved or unanswered to get that good rating? I see all the alerts on your homepage about the c*** you seem to be pulling so hopefully they will come down on Amazon hard as your are no longer the great company of the past. FIRST OF ALL THIS WAS DELAYED AND THEN DELIVERED VERY EARLY THE NEXT MORNING WHICH I DONT LIKE. DOES THIS LOOK LIKE A MAILROOM TO YOU? ALSO THEY DON'T FOLLOW AND PROBABLY EVEN READ THE ADDITIONAL INSTRUCTIONS ON MY DELIVERY INSTRUCTIONS. OBVIOUSLY THEY WERE NOT TRAINED PROPERLY, ARE LAZY OR CANNOT EVEN READ ENGLISH. WHICH I AM SURE BECAUSE WHEN I LIVED IN VIRGINIA HALF COULDN'T BECAUSE WHEN I SPOKE THEY COULDNT COMPREHEND. ARE THEY EVEN TESTED? WILL YOU ONCE AGAIN LIE TO ME ABOUT HOLDING THEM ACCOUNTABLE THEN DO NOTHING? THIS IS THE ADDRESS WHERE ALL IS DELIVERED THEN SHIPPED TO *******. IF ANYTHING GETS STOLEN OR BROKEN (A CAR COULDVE BACKED OVER THAT PACKAGE) I WANT TO BE PAID AND I WILL NOT RETURN IT. HOW CAN ANYONE BE SO STUPID AS TO EVEN TAKE A PHOTO OF THIS AND THINK ITS OK?
Customer Answer
Date: 03/25/2024
I have attached the order number photo.Sorry I thought I had done so. Thanks
Business Response
Date: 04/11/2024
Hello *****,

I am ****** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the delivery service provided by our delivery partners.

To help you with this, I've worked with our internal partner team on your request. Please note that we are not able to take additional actions, including overriding their decisions for next steps.

Ive pasted their response below for your convenience:

"Hello,

We always strive for our customers to have an awarding shopping experience and what you described was not that case here and does not reflect the standards we have for delivery providers.

Please know that we're taking this situation seriously and have ensured the appropriate teams are investigating this incident and that all necessary actions are taken as a result of the investigation.

As this seems to be a driver behavior concern, please continue to report any *************** so that we can address them on a case by case basis."

I hope this helps. Have a great day!
Regards,

****** K
Amazon.com
Customer Answer
Date: 04/11/2024

Complaint: 21474358

I am rejecting this response because:IT SAY IN MY COMPLAINT NOT TO EMAIL ME YET HERE YOU ARE. IT SAYS TO ANSWER IN THE BBB COMPLAINT YET YOU CONTINUE TO DISRESPECT ME AND ALSO REFUSE TO DEAL WITH THE ISSUES WITH DRIVERS AS PROMISED IN THE LAST COMPLAINT. THIS DELIVERY IN THIS ATTACHMENT HAPPENED TODAY. DOES THIS LOOK LIKE IT WAS PUT ON THE ***** IN A PROPER PLACE TO NOT GET STOLEN? YOU ALREADY HAD TO REPLACE AN ALMOST ********************************************************************* STOLEN YET YOU LEARN NOTHING AND THIS BBB IS OBVIOUSLY IN YOUR BACK POCKET BECAUSE LL YOU PEOPLE HAVE TO DO IS RESPOND WITH SOME RIDICULOUS ANSWER THEN THE BBB ACCEPTS IT AN CLOSES THE ***** YOU PEOPLE ARE BEYOND INCOMPETENT AND TOO SPINELESS TO CLEAN UP THE PROBLEMS THAT CONTINUALLY HAPPEN WITH DELIVERY DRIVERS AND THEIR SUPERVISORS. HOW HARD WOULD IT BE TO WALK 2 MORE FEET AND DELIVER PROPERLY? YOU WILL DO NOTHING. *************************

Sincerely,

*************************
Business Response
Date: 04/13/2024
Hello,

Thank you for your response!

In continuation to our correspondence, we usually send out the email correspondence to our customer to notify them about the resolution. Also, we have responded the same on the BBB complaint. I'm sorry for any inconvenience this has caused to you. As requested, I'm only responding on the complaint now without sending out email correspondence.
With regards to the delivery, I've passed the details to the concerned team for review so that they can take corrective actions. As mentioned in our previous correspondence, we're taking this situation seriously and preventive actions would be taken accordingly.

As this seems to be a driver behavior concern, I request you to continue to report any *************** so that we can address them on a case by case basis.

Thank you for your understanding and co-operation. Have a great day!
Regards,

****** K
Amazon.com
**************************
Customer Answer
Date: 04/15/2024

Complaint: 21474358

I am rejecting this response because: Amazon BBB is all talk and no action. Instead they label ** as constant complainers Also the drivers are refusing to read THE ADDITIONAL INSTRUCTIONS as if they know Amazon is too spineless to fire the SUPERVISORS and DRIVERS. I have attached the latest fiasco showing that both packages say that both were signed by *******************************; last night on orders
111-5837183-3193055
That's not possible for 2 reasons. 1 ***** is in ******* 2. ***** said no one was home. So I am requesting a copy of the signature as ***** said that the Amazon drivers are signing the packages. I tried to send the phone conversation and photscreen of the WhatsApp conversations in two separate emails to *********************************************** and they bounced back even though they were less than 15 seconds long. So until I get answers to all my questions and a copy of the signature do not close this complaint

Sincerely,

*************************
Business Response
Date: 04/16/2024
Hello *****,

Thank you for your response!

In continuation to our correspondence, I'm sorry for the inconvenience caused with the delivery of the order number mentioned.

To help you with this, I have forwarded the details to the concerned team so that they can look into this.

As soon as our team revert, I will write back to you with complete details.

Thank you as you stay patient while we review the details.

Have a great day!
Regards,

****** K
Amazon.com
Business Response
Date: 04/19/2024
Hello *****,

Thank you for your patience shown while we worked on your complaint with our internal team for a resolution.

Ive pasted their response below for your convenience:

"We've reviewed the delivery for 111-5837183-3193055 and can confirm the driver was in the correct location provided on the order and driver trace indicates they were behind the house, per customer instructions.

Because of this - We cannot guarantee the driver did not follow directions - as we see that they could have.

With regards to the copy of signature request, We unfortunately cannot obtain a copy of the signature on delivery to present to you.

I understand that this is frustrating to experience. While delivery instructions are a preference and not a guarantee, we do expect delivery providers to follow them whenever possible, we cannot guarantee they will be.

Further, drivers are not required to enter any location they deem unsafe or are not comfortable doing so - including accessing the back of buildings. This including other factors that *** prevent a driver from following instructions provided in the delivery address.

However, as mentioned earlier, we will need to view each delivery concern on a case by case basis to address the individual driver behavior.

In this case, we have notified our delivery partner about the issue and taken appropriate action on their profile. If they dont follow our program policies and Terms of Service, they will no longer be eligible to deliver with Amazon Flex program."

I hope this helps. Have a great day!

Regards,

****** K
Amazon.com
Customer Answer
Date: 04/24/2024

Complaint: 21474358

I am rejecting this response because: they contacted me will the same bull. Also a later package was said to be signed by ********************************* but ***** is in ******* and she said no one was home at the time of delivery. Also ***** said drivers have been signing their names to packages etc but when I tried to send that conversation video to *********************************************** it came back as undeliverable or that the file was too big even though it was around 15 seconds long. Also online support is awful. They don't seem to know procedures or what to do. Sadly nothing will change because the problems seem to be in management the ones the complaints are sent to. So how do things change as they won't discipline or fire themselves. It's a vicious cycle.

Sincerely,

*************************
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me and that they are requesting outrageous private information from me just to get my refund.I have returned the items to them through DHL on 7 March and I have taken the photos for evidence. One of the Amazon customer service staff promised me that Ill get my refund before 21 March. I contacted them today because I havent received my refund from them. They suddenly requested me to send the copy of my ID card to them.The four amazon orders are as follows:order 114-0354449-0190635. USD ****** order 114-8526149-8977827. USD ***** order 114-8564589-0967402. USD ***** order 114-4009454-2974624. USD 59
Business Response
Date: 03/23/2024
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to your amazon orders.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

I refer you to check the email sent on: Friday, March 22, 2024 at 9:32 AM (PDT).

Thank you for your patience and understanding in this regard. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Customer Answer
Date: 03/23/2024

Complaint: 21473855

I am rejecting this response because:
Amazon dont need to know my ID details to provide me with the refund . They refuse giving a good reason why . I need my money back . The tracking showing I sent the items back .
Also, The business has stated that they observed "abnormal activity" on my account but will not provide context on that at all. Returning an item is not abnormal activity thus they have no basis to ask for my ID.
The only way I will provide an ID is if business states in writing that they will cover any cost associated with a leak of my information should it ever happen. Otherwise please proceed with my return ASAP, provide context on abnormal activity since all I did was return an unopened items. I need my refund asap please

Sincerely,

***********************
Initial Complaint
Date:03/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have Amazon Prime.Amazon is using what amounts to a bait and switch for Free Shipping on orders over $35.00 Amazon will say something like your order qualified for free shippingHOWEVER Upon checkout they add shipping UNLESS you scroll to the bottom of the page and then choose free shipping If they say your order qualified for free shipping then that should be the default setting. Incredibly deceptive and i can only imagine how many older customers who dont even realize it is happening.Thanks for your time.$39.98 cat food $6.99 shipping ********$46.97 Tax
Business Response
Date: 03/23/2024
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint details and see that you are concerned regarding free shipping. Im sorry for the trouble you had with this. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

I've forwarded the details to concerned team so that proper internal actions can be taken and we can work on improving our services with prime and Free Shipping. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. I hope you'll give us another chance.

Thanks for your patience and understanding in this regard. We look forward to seeing you again soon. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:03/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered grapefruit soda from Amazon third party vendor. Some not all but some of the bottles delivered broken and flat. I cannot return these items because its a food safety concern and Amazon will not let me proceed with returning the items because of their terms of this service. Please help I spent over $50 on this soda.
Customer Answer
Date: 03/25/2024
Order date
Mar 19, 2024
Order #
112-2716630-7826628
Order total
$53.61 (1 item)
Business Response
Date: 03/26/2024
Hello *******,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

Upon reviewing the e-mail address you contacted us with isn't associated with an account. We only provide information and make changes when the request comes from the e-mail address associated with the account.

I'd love to assist on this, however, I wasn't able to find the order you asked about on your message. Please write back with order ID so we can review and assist you further.

If your e-mail address has changed, you can update your information by visiting Your Account (*******************************************) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

**********************************************************

Our customer service team can assist you with issue in a much shorter time.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 03/26/2024

Complaint: 21473597

I am rejecting this response because:
I provided the information requested and Amazon has not responded. Please ***** me a few days longer before closing this complaint dispute.
thank you.

Sincerely,

*****************************
Customer Answer
Date: 03/26/2024
Here is the information requested by Amazon via personal email that I have already sent to Amazon. Also, as of this morning, disputed the charge on my Amex account.
Order date
Mar 19, 2024
Order #
112-2716630-7826628
Order total
$53.61 (1 item)

***********************

thank you
****

Business Response
Date: 03/27/2024
Hello *******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and confirm that charge back has been approved on March 27, 2024 for $53.61.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************

Thank you for your understanding.

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 03/28/2024

Complaint: 21473597

I am rejecting this response because:
I do not have any refunds on my charge card. The only credit was a temporary one issued from Amex from when I called Amex to dispute the charge after Amazons a I chat help bot would not allow me to speak to a real person due to the item being a food product and not returnable.

Sincerely,

*****************************
Customer Answer
Date: 04/02/2024
I received a email from Amazon bbb stating a refund was issued on 3/27/2024. However as of writing today 04/02/2024, Amex has never received any refund from Amazon to my account in the above mentioned complaint.
thank you
Business Response
Date: 04/12/2024
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD 53.61 to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.Accept our sincere apologies for any inconvenience this has caused. We appreciate your cooperation in resolving this matter.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 04/12/2024

Complaint: 21473597

I am rejecting this response because:
No one has ever refunded my account?!
please is this real? Who are these people? My Amex account is not with refund. Please

Sincerely,

*****************************
Customer Answer
Date: 04/12/2024
What can I do because Amazon is lying. I am not being refunded. Please help.
Initial Complaint
Date:03/22/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on March 20th I placed an order with Amazon(114-7358347-6249814)for delivery on March 21st. I received an email from Amazon that the order would be late-March 23rd. This is the 3rd order that has been late in 10 days-Prime doesn't seem to be working. AMAZON DEDUCTED THE ***** OF THE ***** WITHOUT MY RECEIVING THE *****. THIS IS ILLEGAL TO TAKE THE MONEY FOR THE ***** AND THEN TELLING ME I WON'T RECEIVE THE ***** UNTIL MARCH 23RD. THIS IS RIDICULOUS
Business Response
Date: 03/26/2024
Hello ******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

I can confirm that the refund has been issued on this Order.
Refund amount : $14.25
Refunded on Sunday, March 24, 2024 at 10:59 AM (PDT) to your Original payment method.

We look forward to seeing you again soon.

Regards,
*****
*****************************
Customer Answer
Date: 03/26/2024

Complaint: 21473307

I am rejecting this response because: There is no explanation for correction or solution for all the recurring late orders. Credit was given long before I was contacted. TERRIBLE SERVICE SEEMS TO BE BECOMING A HABIT. NO REMEDY HAS BEEN OFFERED.

Sincerely,

*************************
Initial Complaint
Date:03/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Amazon regarding their decision to withhold funds from my seller account indefinitely. Despite numerous attempts to resolve this issue directly with Amazon, I have been met with resistance and have not received a satisfactory resolution.According to Amazon, they have determined that my seller account has been involved in deceptive, fraudulent, or illegal activity that ***** customers, other sellers, and their store. However, I have not engaged in any such activity. While I can understand if Amazon's decision was to remove me from selling on their platform, withholding over $9,000 for over two years is completely unjust and detrimental to a business. These are funds that rightfully belong to me and were earned through legitimate sales and customer satisfaction.Furthermore, I underwent a video verification call and interview with Amazon, during which it was clearly determined that I am the rightful owner of the account.I am not asking to continue selling on Amazon's platform. I acknowledge that our business relationship must come to an end. However, I am requesting that Amazon release the funds owed to me and dissolve our financial relationship.I kindly ask for your assistance in communicating and reasoning with Amazon to release the funds that are rightfully owed to me. Your intervention in this matter would be greatly appreciated, as I have exhausted all other avenues of resolution.Thank you for your attention to this matter. I look forward to your assistance in resolving this issue
Business Response
Date: 03/30/2024
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 03/18/2024.
Customer Answer
Date: 03/30/2024

Complaint: 21473066

I am rejecting this response because: regardless of their belief, the account was mine and I proved that through an interview. It has also been 2 year they have whilheld funds that are rightfully mine through happy customer purchases. If they restrict me from selling on the platform in the future, fine, but to withhold over $9,000 of funds is unlawful.

Sincerely,

***************************
Business Response
Date: 04/06/2024
Hello,

While we appreciate the customer's interest, we are unable to provide information on our investigation methods. We believe that the seller account has been used to engage in prohibited, deceptive, abusive, or illegal activity and that ***** our customers, other selling partners, and our store.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision.

The seller has received appropriate communication by email on 03/18/2024.

Regards,
Amazon
Initial Complaint
Date:03/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vacuum back in December did not work, so I sent it back. And requested a refund i got the refund on Amazon credits, i go back to use the credits 3 days later and theyre gone. I contacted Amazon and they said it was a system malfunction and it should return back into my account. 3 months go by of me trying to get my refund I got sick of fighting and contacted me bank and they issued a credit reversal. Amazon told my bank I did receive this refund so my bank took the refund back. I am still trying to recover this refund. Amazon said to contact my bank and now my bank saying there is nothing further they can do about my refund. This has been an Im going fight since December. I then was charged again for credit reversal bc Amazon stated they gave me it.
Business Response
Date: 03/23/2024
Hello,

I am Naveen from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email and completely understand your disappointment with the refund. To help you with this, I request you to write back with order ID so that we will be able to check this for you.

I realize asking you to contact us again would be inconvenient. However, Please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 114-6358339-6596256 On February 18th, I ordered two Apple products, but later realized that they werent up to standard, and the bands were breaking apart. When I tried to return the item a week earlier, the return window closed despite the fact i was supposed to be given a 30 day return window. Ive contacted customer service 5 times regarding this issue; and they all refused to help and said to contact Apple. This is really disappointing as Ive been a long term customer and might lose my money on something that wasnt what I wanted.
Business Response
Date: 03/23/2024
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your Order ID: *******************. I've got the details of the order reviewed by our internal team and got an update on the request as below:

Since this item is classified as nonreturnable/return is already expired, we require photo evidence of the item's condition before we issue a refund or create a replacement order.

We ask that you must submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after 22-March-2024. The information must be visible in one photo.

Once you have taken the previously mentioned photo, please reply to the email sent on Friday, March 22, 2024 at 11:28 AM (PDT) with the Order ID ********************* and attach the photo in a .jpg or .pdf file format.

Your photo must be submitted before 21-April-2024 to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

Please note that the email has to come from the email address belonging to the account that made this order.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.
Initial Complaint
Date:03/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
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On Oct. 19, 2023, Amazon Leadership issued a refund for order 113-3811930-9537067. The refund was then erroneously disputed by Amazon, resulting in the funds being withdrawn [again] from my bank account.On Dec. 23, 2024, I immediately contacted ***************** who informed me that the refund would be issued back to my card. On Dec. 24, 2023, I received an email confirming that the refund was issued to my *************** balance on December 24, 2023 for $78.95. A few hours later, I received 2 emails from Amazon stating that, "We are unable to process your refund...for Order: 113-3811930-9537067 to your original payment method or issue the refund to another card. However, we can issue a refund by mailing a paper check or crediting an Amazon Gift Card to your Amazon account." Despite immediately replying requested the paper check, I did not receive one.On January 22, 2024, I received an email from Lulama from Amazon Billing Team, confirming I prefer a Paper Check to be mailed to me; then advising me that they introduced a new form of payment in which they will be able to process my refund directly to my Bank Account. As instructed, I responded to the email indicating I would like an invite to upload my banking information.On February 26, 2024, Rivaj from ****************** at Amazon **************** informed me that he sent me the email invitation from Amazon Touchstone and it will provide me a link for submitting my payment information for the refund in order 113-3811930-9537067 for $78.95.On Feb. 26, 2024 ******* from the billing team at Amazon.com informed me the refund was issued to my gift card balance on Dec. 24th and 27th.However, I did NOT waive my previous requests to receive my full $78.95 refund back to my account and did NOT approve the refund being issued in the form of a gift card or credit instead. I have repeatedly requested an expedited refund due to extreme financial hardship, and maintain my choice of the *** refund method.
Business Response
Date: 03/23/2024
Hello,

I'm Naveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm very sorry to hear about the frustrating experience that you've had recently with our team regarding your order ID: ******************* refund. I can certainly understand your request and upon checking as the refund has failed to the original payment method.

Refund has been issued in form of Amazon gift card balance on Sunday, December 24, 2023 of $48.18 which has been used on order # ***-3506099-1270662 of $ ***** and on order # D01-4672821-7750602 of $ 5.82.

Remaining refund of $***** has been issued in form of amazon gift card balance on Wednesday, December 27, 2023. Which was used on order # ***-1523328-7861049 of $ ***** and $ 9.05 was refunded back on Wednesday, January 3, 2024 and it was used on order # ***-9225416-8001042 on Wednesday, January 3, 2024.

As the Refunded Gift card balance has been already used on different orders, Hence refund cannot be issued to different payment now.

Thanks for your patience and understanding in this regard. Please feel free to contact by replying to *********************************************** if we can be of further assistance.

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