Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,351 total complaints in the last 3 years.
21,823 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I refunded a item that received by amazon and they stated that they refunded the money back to my account on 7/8/22. It has been over a month and my bank hasn't received the funds through ****** have spoken with 3 different reps and each one says something different. They provided me with a transaction ID to help me track my refund of $13.77 with ********** and I have spoke with ********** multiple of times now and they have advised me that they reviewed their ACH deposits history for the entire month of July 2022 and they never received the refund. I spoke with amazon today and the rep stated that there is nothing that they can do since it shows it went to my bank. I asked if my bank could call them or the finance **** to further look into this and she said they already received it. I keep getting different answers from different reps as one rep said it went back on my credit card and I told her that I didn't use one or have credit card on file. Then she said she would process it through a amazon credit on my account. That never happened and then another rep stated she would do the refund again, that never happened. I just want this resolved and to receive my actual refund since they got the item back. I spent too much money with this company to lie about a $13.77 refund that I never received.
Business Response
Date: 08/16/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 08/16/2022

Complaint: 17698774

I am rejecting this response because:the order number for this item is 114-3876111-7461848. This message sounds like the one that I was getting when i reached out. My refund says it was sent to my banking account from one rep and the other rep said she will send me a gift card to resolve my issue and i havent received anything. My bank account company looked though their company transactions and they dont have my refund anywhere. You need to prove it went to my account as *************** looked and they never received it. They even loooed at the transaction id number that was given to me. This refund is referring to the vinyl product.

Sincerely,

*******************
Business Response
Date: 08/30/2022
Hello Indya,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn about the issues that you experienced with refund on your order.

Upon checking your order, I found that a full refund of $30.84 was issued.

June 21, 2022 - Refund Amount $17.07 (Original Payment)
July 8, 2022 - Refund Amount $13.77 (Gift Card)

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/30/2022

Complaint: 17698774

I am rejecting this response because:I have been giving the transaction ID for the $17 refund but nothing ever went to my account. My bank has checked their logs for the entire month of July and nothing for that amount went to any accounts with **********. This is why I opened the case up. It seems that no one is actually reading my notes to this issue.y bank never received my refund. I have asked Amazon to even call my bank to verify what they have told me as i have spent hours on the phone with Amazon and my bank and nothing gets resolved.

One of your reps told me that they would reprocess the refund and send it to my Amazon account as a credit. That never happened. The other rep stated she would reprocess the find to my bank account again and that never happened.

I havent received my refund for the $17 that I opened the case on. You can contact my bank as it never went to me. How much I spent with Amazon, there is not reason to lie about a refund.

Please call my bank and they will verify that nothing came to my account or another account for that amount for July.

Sincerely,

*******************
Business Response
Date: 10/12/2022
Hello,

I'm ***** from Amazon.com.

I have already added a gift card credit and provided a confirmation email on September 8, 2022. Upon checking the account, I found that the gift card credit which I added has already been utilized.

We'd request you to please refer to the email that you received on September 8, 2022.
Customer Answer
Date: 10/17/2022

Complaint: 17698774

I am rejecting this response because: i emailed Amazon as I am still getting keywords from a collection agency stating that I owed for the items that are returned. They took one item off but not the other. I told them I had the Amazon proof on my account and I had a bbb case opened for the shirt item and I keep getting letters in the mail. Please respond to the collection agency request and resolve my balance with them for this same order.

Sincerely,

*******************
Business Response
Date: 11/21/2022

Hello,

TeleCheck Services **** and TRS are payment processors for Amazon.com order that uses the Bank Account payment method. I've checked and found that we processed the $13.77 refund on 7/8/22. In case if you're unable to locate this and if ********* is saying that the customer owes money, we'd recommend you to please to call TeleCheck at **************.
Customer Answer
Date: 11/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Trs has reached out to me and advised me that they correct ** the error and i dont owe them anything now.

Sincerely,

*******************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May Amazon closed my account and after I filed a complaint they reopened my account without an apology or reasoning as to why I had to pay them. I left it alone. Today, August 10,2022 they have closed my account again, stating gift card issues. I have not used any gift card money for anything other than purchases for myself. I have a wedding registry that my friend contribute towards when they are able, I use that gift card money for items for my household that are shipped to my household. I have continued to only use one debit card for every purchase. They asked for verification of that which was uploaded to my account, again. They have not given me an explanation or explained anything when I contact them via telephone its a continuous wait 24 hours, your account is closed due to violations without specifics. I have attached orders that show totals which will tell you I did not use gift card money as well as my cash app bank statement and proof of emails from cashapp to Amazon. This is absolutely unacceptable how they are handling questions they have in regards to my account. I would like my account open and an apology for the accusations.
Business Response
Date: 08/21/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item from Amazon.com. I returned the item and was informed in email: Refund on the return fee will be credited once the item has been sent back successfully. I did my part and now they refuse to credit my acct. the $55.00 *** charge that they stated in writing that they would refund.
Business Response
Date: 08/13/2022
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the return postage.

We request you to write us back with the screen shot of the return postage receipt and the corresponding order ID.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/22/2022

Complaint: 17698696

I am rejecting this response because: Your email from Abhishek dated 8/17/2022 1:06 PM, stated: Normally we'd not be issuing any refund unless we receive the screen shot of the return postage.

However, in this case I'll make a one time exception. As the order is sold and fulfilled by the seller, we cannot issue a direct refund on the order. We can add the amount to your Amazon Gift card balance.

Why now you say you need a screen shot? I am not able to do a screen shot. That's the whole problem. I offered to fax or mail it to you. You already stated you would make an exception. I expect you to fulfill your settlement offer pasted above. I would prefer payment, but I will accept an Amazon Gift card to close this out.

Sincerely,

***************************
Business Response
Date: 08/30/2022
Hello Ms ********************** you for writing back to us.

I've added the credits $55.00 to your account. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

We look forward to seeing you soon.

Best regards,
Abhishek
Amazon.com

Customer Answer
Date: 08/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been trying to address the suspension of our seller account. Over the last year, we have received seemingly random responses to the appeals we send. We have been accused of breaking several different rules within Amazon, all stemming from the first products we listed.The notices we have received back from Seller Performance have left us wondering what we need to appeal. There has not been a clear ask from Amazon as to what we need to do to get our account reinstated.As a customer, I expected that I would be treated fairly. That has not been my experience with this process. I have been asked to provide documents that we have, and we have not heard anything back.Please help us work with Amazon to try and get our account reinstated, or at least a conversation.
Business Response
Date: 08/15/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges as seller has failed to appeal back with requested evidences.

We are unable to provide information on our investigation methods.

Sincerely,
Seller Performance Team
Customer Answer
Date: 08/17/2022

Complaint: 17698659

I am rejecting this response because:

The evidence that Amazon is asking for is subjective at best.
We have been accused of several violations, none of which we are certain Amazon needs to have evidence of.

As such,
we reject this answer as more of the same answers from Amazon. This is not helpful for us to provide any information to Amazon if there are no requests.
Can you please help us get a direction from Amazon as to what evidence they want or need to reinstate our selling account?

Sincerely,

*************************
Initial Complaint
Date:08/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on my account and Amazon just susoended my account with no warning. I have been a loyal customer and just one day I was blocked. ********************** is inconveinincing a lot of businesses and consumers. Please help me get to a resolution to know why I was blocked. I feel discriminated against. Amazon is too big of a company to be doing this and not responding to consumers . Fix your platform/system
Business Response
Date: 08/16/2022
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 8/16.
Sincerely,
*****************************
Amazon.com
Initial Complaint
Date:08/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i placed 3 orders through Amazon in the last 2 weeks that i paid with my ebt card. at the time of purchase i paid in full at checkout. long story short Amazon refuses to ship my items unless i pay for each order a second time. i called every day for 2 weeks about orders in question. never got a resolution, only 2 of reps i talked to seen the way i have been treated and said it was wrong that amazon is harassing me and discriminating against me because of my disability by trying 2 make me pay double for my orders and im sure its fraud for amazon to chrage my bridge card and turn around to make me pay again for same order. so instead of amazon doing right by the customer they want to disrespect me, harass me, amazon is a horrible company, past experience.... 2 years ago amazon driver through a package through my front door and i had it on my doorbell camera, amazon refused to do anything and i was stuck with the bill to repair my door since they refused to even look at video. point being... AMAZON IS COMMITING FRAUD. i want the items i ordered and now i want compensation for being harassed and discriminated against. i asked amazon to transfer me to someone who can assist me and they they said NO. I get hung up on, i even tell them hey i cant understand you please transfer me to someone i can understand.. their reply is no sir i cant transfer you. i want my orders delivered without being told to pay A SECOND TIME and damages for being discriminated against for my disability, HARASSMENT, FRAUD, BEING HUNG UP ON AND TREATED LIKE GARBAGE. I PAY FOR A MEMBERSHIP BUT AMAZON REFUSES TO UPHOLD THEIR END. LATE DELIVERIES DAMAGED DELIVERIES AND SO ON. *** HAD ENOUGH AND THATS WHY IM FILLING THIS COMPLAINT. DISCRIMINATION IS A FEDERL OFFENSE AND AMAZON SHOULD NOT BE ALLOWED TO GET AWAY WITH IT. HELP. PICS ATTACHED THAT SHOWS THEY WANT ME TO PAY TWICE FOR ORDERSS AND EXAMPLE PIC OF ITEMS NOT BEING DELIVERED. WANT ME PAY TWICE ORDERS ENDING IN 6663, 5843, 1051. NOT DELIVERED ****
Business Response
Date: 08/13/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the orders that you've mentioned.

Upon checking I see that both the orders #***-4415485-2521051 & #***-1887162-1405843 got declined due to payment issues,which is why we requested you to update the payment method.

I've checked both the orders and I can confirm that there is no double charge on the orders.

You may check with the issuing bank for more information regarding the payment decline.

Your patience and understanding is appreciated. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 14th, I received a response for an attempted claim made on a purchase I made through Amazon Pay with the order # P01-4427090-6905182. The transaction was made on 11/01/2021. I spent that month trying to dispute and get my issue resolved through the vendor due to being sent the wrong item in my order. I just simply wanted the correct item. Til this day, the item still has the tags on it and is in the plastic. I received no email response from the vendor, but I received a response from their social media as you can see in the attachments I have provided. They asked me my order number and yet again, I received no follow up. After I messaged them again, I was soon blocked from their account. That let me know that foul play was involved. Since I had no resolution with the vendor, I sought out one with my bank which lasted until January and ended in a denial due to a disclosed reason from the card company. You all were the reason because it was a 3rd party transaction which I found out later. I was not aware that I could submit a claim through you all and I voiced that in my emails after constantly being denied a claim. The reason that I was denied a claim, was due to the 90 day rule which is not listed anywhere on the site. I voiced this and received no further response. I got runarounds with phone calls, hung up on and wasted a lot of time just to still be denied a refund that I now wanted due to fraud from a vendor you all authorized. The reason for me being denied is not listed anywhere on the Amazon Pay site nor does it explicitly state that I can not make a claim after a time period, but rather suggests that I do so within a time period that does not state 90 days. I did not deserve poor customer service treatment as I have been a customer of ********************** for more than a decade. No disclaimer was included in the confirmation email about the timeline to dispute. Being denied shows your support for fraudulent transactions as a company and that isnt acceptable.
Business Response
Date: 08/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the Amazon Pay order # P01-4427090-6905182.

I've checked with the concerned team, as per the updates, the order (Order ID: ******************** was placed on 11/01/2021 with "Geche Escvar Co" using AmazonPay as a payment gateway and is NOT fulfilled by Amazon.

As the item is not fulfilled by Amazon and 90 days were passed from the transaction time, it was not possible to raise a dispute through AmazonPay support. You may visit this link to check the timeline for filing a complaint on these payment orders.

https://pay.amazon.com/help/201751580

You will find it under
"When do I need to file a complaint?
For purchases of physical goods under the Amazon A-to-z Guarantee, you must wait 15 days from the charge date to submit a claim. From that point, you have 75 days to submit the claim." Total 15+75 = 90 days.

However as the vendor is sadly not helpful in sending you a correct item or refunding, at this stage, it is requested to please file a dispute with the card issuing bank for that transaction for getting the refund.

Once a dispute is raised with the bank, the bank will help you further on this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/31/2022

Complaint: 17698141

I am rejecting this response because:
It is almost as if you glanced over my complaint. Im aware of everything you told me as I was given the run-around with Amazon Pay support. If there was a way to complain on BBB on them, I would have. They are still a part of you and you can do more than what you are choosing to do which is SO upsetting and disappointing. Like *** already stated in my original complaint, *** already attempted to dispute through my bank. They rejected it because of the card companys refusal due to a 3rd party. That 3rd party is Amazon Pay which I found out later because the card company did not provide my bank with any further information. Therefore, me not getting my money back from my bank is your fault. They would not release it because of the service you provided. *** already expressed several times of not being aware of the policy with Amazon Pay as it was not provided to me in the confirmation email when I made my purchase. Something like that should be highlighted for the customer and inputted in the bottom of the confirmation email. Regardless, by the time I heard back from my bank regarding their decision, it wouldve been too late anyways according to your policy. Your policy also doesnt strictly state that I CANT submit a claim after the allotted days. It just provides a timeline of some sort like you stated. You all are able to honor this and are choosing not to. Im not sure why you all are not willing to help in any way, but I will not stop until I get my refund.
Sincerely,

***************************
Initial Complaint
Date:08/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im being charged 2x for prime membership. On each credit card. I only have the *********** credit card on file for my Amazon account. I have already cancelled another credit card, cause they were billing that one. Now they are using the carnival Mastercard. I dont know where they are getting the other card numbers from? I want resolution that they stop billing me 2x. I want to report this in case other people are having the same issue!
Business Response
Date: 08/13/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked your account. I didn't find any double charge for your prime subscription.

However, we would like to investigate further in this matter. Please share the charge id of the charges from your statement.

A payment descriptor is text that appears on your bank, or credit card, statement, and shows details for which company processed a payment.

Descriptors could include information such as the company name, date of the charge, and the State where the purchase was made.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription.

Using the Charge ID, our customer service team can now help answer your questions about an unknown charge, in a much shorter time.

For more information about identifying unknown charges on your statement, visit:

https://www.amazon.com/bill

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings.I am asking for help in removing the buyer's review of my item ASIN B08VDRMGJP.The buyer left a comment: 'It is ok.But I Prefer to make the sea **** myself. Didn't feel the difference like the natural sea ****.' Link: https://www.amazon.com/gp/customer-reviews/************* I appreciate every buyer's feedback. But this content does not provide helpful information, specifically about a product called Irish Sea **** Gummies by Biovit.Comparing homemade supplements and certified production is not correct. And a review should reflect the experience of a particular product and be helpful to others. I am asking for help to remove this review as it is not relevant or helpful to the rest of the Amazon community. My data: ********************************* Name store: BioVit Vitamins e-mail: ************************ Looking forward to hearing from you.Best wishes.
Business Response
Date: 08/17/2022
Hello,

We appreciate that you took the time to contact us about the review titled "It is ok" for the "Irish Sea **** Gummies."

We read the review and did not find that it qualifies for removal for violating our Community Guidelines (available here:http://www.amazon.com/review-guidelines). We encourage our customers to give their honest feedback, whether positive or negative, about the products sold on our site. Our Community Guidelines exist to cultivate a space where customers can share their opinions about the products they receive in a way that is relevant and helpful to other customers.

If you want to report violations of customer reviews in the future, please click on the "Report abuse" link near the content. If no "Report abuse" link is available, please contact us via E-Mail.

We appreciate your understanding.
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,I am writing because my appeal request (Case ID: ************ for BR Enrollment DR.GO has been declined and Amazon can`t provide me the reason.As was mentioned in Amazon notification, an unhealthy selling account could be one of the many reasons why my application is declined. But in Account Health I don't have any violations and it's in good condition in all aspects.So I contacted Seller Support by the call on 5th of August to find out more details that *** have caused the denial. The manager confirmed that my account complied with all Amazon policies, was successfully verified and had no violations in Account Health. I contacted the Brand Registry Team through email [email protected] but received no response. In my new Amazon case *********** also still has no response.Therefore Amazon doesn't give me the privileges it should give with regards to my trademark registration. I would like to find out the reason for the rejection of BR Enrollment. I would be very grateful for the research and the findings.
Business Response
Date: 08/18/2022
Greetings from Amazon.com,

My name is *******. I am a member of the Amazon.com Executive *************** Team.

Upon checking the application, the Seller filed for "DR.GO", it still under review internally, even when the appeal has been declined.

If the Seller would like to provide more information, they need to access the applications page https://brandregistry.amazon.com/brand/enrollment/manage/applications (login required) and under the option "Resume" new information can be uploaded.

The Seller can also reach out the Brand Registry Support team and request the application to be cancelled. This will allow them to start fresh and avoid delays.

Best regards

Customer Answer
Date: 08/27/2022

Complaint: 17698092

I am rejecting this response because:

As I know, my application filed for "DR.GO" is still under review internally, even when the appeal has been declined. It means I can't enroll the Brand "DR.GO" one more time.(see Screenshot1)
I still have not received any explanation as to why my account was the reason for the denial of the application. As was stated previously, in the Case (ID: ***********, my request has been declined because An unhealthy selling account could be one of the many reasons why your application is declined.
That is why I asked the Seller Support Team to check my account for any violations. Their answer you can see in the attached file (see Screenshot2).
So, there are no violations in my account and It's fully in accordance with Amazon policies. This means that there can't be a reason for denial.

Sincerely,

*****************************
Business Response
Date: 09/13/2022
Greetings from Amazon.com Executive ***************,

Upon review, we can find their application is declined due to abusive investigations. I have checked our end, and it does not seem to be an issue with their account status, however, the internal team that conducts this investigation has access to specialized tool and data, we do not.

In this case, has privilege communication with the team in charge, and we are certain we can assist the seller escalating this issue for a second reviewal and possible approval of their brand application.

Please ask the selling partner to reach our team using either [email protected] or [email protected] address, and we will move forward with the corresponding actions.

Keep in mind that in order to perform any actions we need access to the seller's account and since this contact came from an outer source we cannot take actions at this moment.

Kind regards,

***************/p>
Amazon.com Executive ***************

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