Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,300 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 3 pairs of levis jeans to amazon from try before you buy and never received my refund. I have contacted them 4 times to which they continue to give me the same answer that the return was received on june 19 and it will take 3-5 business days to get my refund. It has now been 8 days and still no refund and of all the times i have contacted they are unable to help me. I did all the protocols correctly and still have yet tor receive my refund for $156.
Business Response
Date: 06/29/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Customer Answer
Date: 06/29/2022

Complaint: 17486560

I am rejecting this response because:The account is under my brothers email ************************** the order number is 114-2539174-4846630 for a refund of $156.18. please give me my refund i have done everything right.

Sincerely,

*************************
Business Response
Date: 07/02/2022
Hello,

We'd like to confirm that a full refund of Order Total: $156.18 was issued for your order.

Saturday, June 18, 2022 at 1:16 AM (PDT) $52.06
Thursday, June 30, 2022 at 4:20 AM (PDT) $104.12
Initial Complaint
Date:06/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon responded back to me on my complaint and explained that there was damage on the my Apple Watch that I returned and was internal reviewed and they couldnt show proof that it was damage but it was. I still havent got a resolution. I want proof of the damage or a full refund.
Business Response
Date: 06/28/2022
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Apple watch return.

As per the update from the team there was a damage on the my Apple Watch which was returned .

Also, we'll not be able to provide the exact details/proof for it as per the policy we have and this is reviewed by the team internally.

Hope you'll understand the limitations that we have.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Arun
Amazon.com
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a SereneLife SLACHT108 Portable Air Conditioner, received the item on June 16th and filed a return the same day. Amazons policy on the return states that a refund will be sent once they get the item. It is June 26th and their system shows that my refund has begun and that I sent the item back but no refund has been submitted because their system does not acknowledge they received the item. I saved the *** tracking number which is 1Z9758R32605067437 and searched and the item was received by Amazon in *********** at 11:00 am on June 23rd - 4 days ago.I called Amazon since their system has no way to report that their refund process is incorrect that they have received the item and was told by two customer service representatives that they could see that *** had delivered the item but that did not mean I would receive a refund despite their entire system saying I would receive a refund when they got the item.They said they could not override the system and that I could call back in a week (on my vacation) to see if their processing center was acknowledging the item. The communication to the public on this process is false advertisement. If they mean to say I will get the refund when they receive and process the item that is what they should say.I demand they get me my refund. They have the item and my money and are refusing to honor their refund policy.
Business Response
Date: 07/07/2022
Hello *************,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the return and refund processing of the order ending **** and have reviewed the issue in detail.

The return was received on Wednesday, July 6, 2022 and the refund was issued the same day to your **************** used for the order. You should see the refund show up win 3-5 business days of issue.

It can take upto 14 business days for a return to process from the date it is received by the carrier, but in exceptional cases, it can take as long as 30 days.

We appreciate your patience and hope to see you soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Waiting a long time on my refunds for returns 112-3223511-2900258 114-4140467-0586606 112-0614708-2737040 114-0001340-0915414 These were sent in weeks ago
Business Response
Date: 07/04/2022
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint details and I'm sorry to know that you haven't received refund for your return.

Upon checking with our internal team, I can confirm that refund of $193.98 issued on Saturday, July 2, 2022 to your original payment method. You'll see the refund posted to your account within 3-5 business days. You can confirm complete refund details through your Amazon account.

Also, I've forwarded this situation to our carrier department to ensure that they investigate on this.

Thank you for bringing this to our attention. We appreciate your patience and understanding in this regard.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Sandhya,
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a keyboard from the company. Attempted to cancel the order and was told it would need to wait for it to arrive.Fine thus far as is standard procedure.After arriving I submitted a return request and was told the item was not valid for return. I began a conversation with the support line and was told it could not be returned as it is malted hazardous material.At no point prior to purchase is it paired as final sale and under the Amazon policy it is not listed.I requested a copy for the policy or to be shown where is marked as final sale and the agent actively refused stating to "contact the manufacturer"Eventually closing the conversation stating I would only be able to get any action by speaking to the manufacturer compleltpe ygoign against their own policies.After opening the product I discover the unit is not functioning and get back in touch with support. They are still refusing to return or replace knowing the unit is not working.They provided a non functioning unit and will do nothing about it after promising a return the day before if I wait for the unit to arrive.They led me to wait and then denied a return for a still sealed, and the a defective unit
Business Response
Date: 07/19/2022
Hello,

I am *********************** from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with Order ID: *******************. Upon reviewing the order details I see that the refund of Order Total: CDN$ ****** was issued on your order on Monday, July 11, 2022 at 6:24 AM (PDT). The refund usually takes 3-5 business days to reflect on your card statement.

You can view details of the completed refund on your Amazon.com account:
https://www.amazon.ca/gp/css/summary/edit.html?orderID=701-2819013-7549048

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

***********************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
.I have told these people over and over I don't own an apple anything, I didn't order these and I paid for the Roku that I did order, they say they cant find fraudulent use of my card but there was a TV that was sent to ******* that I didn't order and they took it off so they know good and well there is abuse I am losing all my books and I have Firesticks and my FIre tablet and ll that was on there And they absolutely will not let me have my account back and this is not fair I have ask and Ask and told them over and over an they will not let me have it back thanks for any help
Business Response
Date: 07/01/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the hold on your account and have reviewed the concern in detail.

The account is on hold owing to the charge dispute regarding the orders on your account. We will not be able to reinstate the account unless the dispute is resolved.

You could choose to reach your bank on this issue.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 07/06/2022

Complaint: 17485356

I am rejecting this response because:

I DID NOT order these items, the same thing just happened to my daughter this week, they took it off her account with no problem but they refuse to take these off mine, and where did these items go to, nobody I know and certainly not to me I don't do apple anything Please help me Sincerely,

*******************************
Initial Complaint
Date:06/26/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had someone from ******* (I live in *******) getting into my Amazon account for the last month or so. I have called Amazon 4 or 5 times and written emails, but this person continues to hold the control over my account. Ive filed a discrepancy with the credit card company and they are handling that issue (Ive locked my new card). My issue is, Amazon reps keep telling me that my account is on hold-no its not. Its on hold to me, but the person in ******* has continued to try and make purchases. Ive gotten two payment declines today. They also continue to change the password. I want my account with Amazon closed and they wont do it. Keep sending it to the fraud **** supposedly. This is beyond annoying. I feel like Im being robbed every day. I even got a message that the thief returned an item and us getting a replacement!! This is outrageous and I need it to stop.
Business Response
Date: 06/28/2022
Hello,

We have reviewed the customers buyer account and cleared the unauthorized activity from the account.

We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 27 June, 2022.

For more information on our privacy policy, the customer can search for Privacy Notice on the Amazon shopping website.

Sincerely,

Amazon.com
Customer Answer
Date: 06/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the thief continued to try and purchase a Bluetooth speaker on my account and I just received an email that it is being shipped. I dont understand how this has continued to happen. I froze my cards and, today, I changed my email. I feel like your company should prosecute. I feel sure you know this persons location. (*******) and, Im hoping you e spoken to the people on your end who kept telling me they were sending my complaint to your fraud ***** when, clearly, they did not.

***********************
Initial Complaint
Date:06/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was closed for items that I have not return but I do have receipts for all of them. I will like my account open again. They reopen it on June 22 after examination and close ir on the 25 for no reason.
Business Response
Date: 06/29/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 28 June, 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** all in one washer dryer ordered from Amazon on May 12 (ORDER # ***-5271030-4707407 from Amazon)This appliance, upon closer inspection after delivery, is defective. It is visibly damaged on the outside, and it also doesn't work properly as far as electronic and electric controls. I have contacted Amazon many times via "chat" and phone call. I have spent hours on the phone and being told all sorts of things from "you will receive an email" to "you will receive a mailing label". I was told to email pictures and then I was told that I emailed them to the wrong department. I am told I can't speak to anyone who can help me resolve this. At the moment, Amazon expects us to pay the exorbitant shipping back to the seller in order to get a refund. When I contacted Amazon, PRIOR to ordering this item, I was told that they would of course pay for shipping if the washer turned out to be defective, as it sadly is. This is extremely stressful and has taken an enormous amount of my time. Please help. For now I will upload the photos of the distorted panel and control button. But as I said, in addition to the outside of the unit, the electronic and electric components of the washer do not work; I have a video that I can email if necessary.
Business Response
Date: 06/28/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your order 113-5271030-4707407.We have contacted the seller on your behalf. Kindly allow 2-3 days for us to revert back with an update.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 06/28/2022

Complaint: 17485565

I am rejecting this response because: I have contacted Amazon dozens of times with this issue. I received endless strange and inconclusive responses. I have contacted the seller numerous times and they keep putting me off with an elegies repair by *** I contacted ** myself and they have no technicians. Not only that - I ordered a NEW washer dryer which should not need repair. I ordered this from Amazon - whether through a third party seller or not - and I have been dealing with this nightmare for weeks. I need you to step up and do the right thing - which is to refund and then YOU deal with the machine or we can put it out to the dump. No more waiting on my end!!!!!!
Sincerely,

***********************
Business Response
Date: 06/30/2022
Hello,

I am **** from ******** account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received an update from the seller.Please find the seller's response below:
Dear Amazon,This item was delivered and was signed as undamaged on 13-Jun-2022, Then on June 20 customer claimed the item is damaged, unfortunately, we cannot take responsibility for a damage claim not reported on the delivery documents and not claimed till a week later,The customer also claims it is defective and according to our policy we need to verify this with an authorized technician from the manufacturer, ** is working on this service call, and were asking the customer to coordinate with them,otherwise, the customer may return this any time within 30 days to our facility and a full refund will be issued.
We kindly request you to contact the seller for further assistance with this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

********
Customer Answer
Date: 07/01/2022

Complaint: 17485565

I am rejecting this response because:the washer was found to be defective when we were arranging to install it. Amazons A to Z Warranty protects consumers from issues like this - damage or defect discovered after delivery. ** is not available to come out to our area, and I have done everything there is to do with the 3rd party seller and it is time for Amazon to take responsibility.

Sincerely,

***********************
Initial Complaint
Date:06/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 25th I ordered a Coach Signature Court Backpack as an anniversary gift. Due to a major car accident that landed me in the hospital for months, I wasnt able to give my significant other the gift for months after. I contacted Amazon customer service and was specifically told I could return the item, 1 day later a different Amazon employee told me I could not. I was told that I agreed to the terms and conditions in Amazons agreement, however, the customer associate who I spoke to would have to know Amazons policies more than me, and as a representative of Amazon he told me I could return it. Those deceptive business practices are not only unethical, but a danger to the public. Also, I discovered I payed almost TWICE the price for the same backpack that is on Coachs website. Amazon needs to be held accountable.
Business Response
Date: 06/28/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.

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