Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,307 total complaints in the last 3 years.
21,854 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my first Tv from Amazon on June 10, 2022 for $1,410.93. The item was delivered on Saturday June 11,2022. It was delivered inside of my home by 2 Amazon employees. When the box was opened the ** was damaged. I immediately reached out to Amazon. I was told to send pictures of the damage item which I did. They said I needed to send back my damaged ** to get an exchange. On June 14th, 2 more Amazon employees came into my house, picked up the damaged ** and dropped off the replacement. Fast forward to July 18,2022 I received an email saying if I didnt return the item I would be charged: I called customer service and they told me not to worry about it, I wont be charged. Fast forward again to august 8, 2022, I was charged for non return $1,410.93.Ive been on the phone for 9 hours, and talked to 32 different Amazon employees. The final outcome was, a company called pilot was suppose to pick up the item. Not Amazon. And they have no way to track the item. They want me to give them a return label how ever as you can see in the picture provided, in the return instructions theres no tracking/return email and nothing that indicates a third party would pick up the item. Ive been hung up 9 out of my 32 different employees. At this point I have provided all appropriate documentation. Amazon is in the wrong for blaming me for having their drivers pick up the item as there was no documentation showing it would be someone else:They will not refund me with out a tracking receipt or tracking number which as you can see doesnt exist.
Business Response
Date: 08/13/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the return pickup issues for Order ID: *******************.

I would like to inform you that the replacement was delivered to you by Amazon and return was scheduled by the *** carrier team for the pick up.

Amazon carrier team will not be able to pickup the return item in this case.

As this is a heavy and high priced item, you'll be given a return receipt for sure as a proof of return without which we'll not be able to take any action in this case.

If there was any alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Amazon team, My name is Aidana Yerezhepova, and I am writing to you as a last resort to genuinely ask you to abide by the Convention of 5 October **** Abolishing the Requirement of Legalization for Foreign Public Documents. ******* has ratified this convention and currently, the convention is in force throughout the USA. I was requested by the Amazon team to send a utility **** or business license to reactivate my account. I sent the requested documents time and again, but every time was rejected without explanations.Each of my bills was translated into English and certified by the notary. My business license was certified by the notary and Apostilled by the ******** of ******** I also sent detailed instructions on how to check the authenticity of my documents and attached the screen from the register. I also attached the payment confirmation issued by the bank that confirms I paid for my bills. However, my documents were rejected every time without explanation. I genuinely ask you to carefully review my documents one more time and reactivate my account. I attached the following documents along with an explanation to them: 1)Document ?1. It is my electric **** for July 2022 along with payment confirmation. The translation of the **** was certified by the notary.2)Document ?2. It is a utility **** for internet and phone service for the period from April 2022 to July 2022. The translation of the **** was certified by the notary as well.3)Document ? 3. It is a business license. Page 5 includes the apostille of the document to authenticate the seals and signatures of officials on public documents. Apostille confirms my document is certified according to the Convention of 5 October **** Abolishing the Requirement of Legalization for Foreign Public Documents. I hope this information is enough to accept my documents and reactivate the account. Best regards Owner of the **Trade B2B Aidana Yerezhepova Merchant Token - A1POH77GPWSVPS
Business Response
Date: 08/16/2022

Hello,

We received your submission but do not have enough information to reactivate your account at this time.

How do I reactivate my account?
To reactivate your account, schedule an appointment to complete your identity verification via video call within the next 7 days. This verification is required as an enhanced security measure.

During the video call, you will be required to show our associate the original copies of the identity document and business license / either the bank statement or credit card statement that you provided when you registered your account. We do not accept any new documents.

What happens if I do not schedule an appointment?
If you do not schedule an appointment within the next 7 days or fail to show our associate the original documents during the video call, your account *** remain deactivated.

How to schedule an appointment for the video call
To schedule an appointment for your identity verification, follow these steps:
1. Click the following link and sign in to your Seller Central account when prompted.
https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global?mons_sel_locale=en_US
2. If you signed in on a new device or have removed your cookies, you will be redirected to the "Select a Merchant and Marketplace" page. On this page, select "*************" from the "Select an Account" drop-down menu. Make sure to select this option regardless of the marketplace.
3. Click "Select Account."
4. On the "Identity Verification" page, follow the instructions on screen to schedule a video call and select a date and time slot for your appointment among the available options.
5. Review the appointment time and the other resources to prepare for the video call.
6. Click "Next" to confirm the appointment.

We will send you a confirmation email within 24 hours after you schedule your appointment. The email will include instructions on how to join the video call.

Were here to help
If you have any questions, contact Selling Partner Support:
https://sellercentral.amazon.com/cu/contact-us

The Seller Identity Verification team
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, BBB Investigator I am a third-party seller on Amazon (A254PKLV6BRPGA). My account was deactivated after it was linked to a pending identity verification suspension for my ***** Marketplace, which was not closed out when I terminated that account. This is preventing me from setting up a new seller account, logging in, completing registration, and I am stuck. I have attempted to reach out to several teams and departments within Amazon and we get back silence. I would like to start selling again on Amazon, but this has stopped me cold. Can you help?
Business Response
Date: 08/15/2022
Hello from Amazon.com,

This is ******* writing to follow up with this case.

Can you please clarify with the seller if they mean they are unable to register for an account to sell on https://www.amazon.co.jp/ or on an Amazon North American marketplace?
Customer Answer
Date: 08/15/2022

Better Business Bureau:

It's regarding an account in *******. I have now been asked for address verification. Our business address is in Ireland, and we have had issues in the past with the postcard not arriving to Ireland. See attached. Is there any other way we can provide verfication?

Sincerely,

***********************
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I I was bait and switched on or around and promised with delivery on August 7th of a defy two-piece black with a d on the back sweat sauna track men's suit for cycling and motor tracking and absorbing sweat and staying cool and I was also defrauded out of a black book bag with a gray piece of looking duct tape across it for **** credit card ****, and ***************************************** the alternative and I never received the package 815 prohibits deception in ******** and this company for the record has a community business alert against it and that's pretty bad it's got ****** complaints in less than 3 years also the product was listed on or around August 3rd through the periods of August 7th 2022 I was defrauded out of my confidence when the ******* was over when I arrived and realized that I had been defrauded it was too late legislative that protects me from being defrauded and when I went to receive and thought I had ****** was going to get the full enjoyment of the qualities and services of the facility I didn't receive it I was defrauded that was no delivery I was counting on the delivery and I even lost money damages because of this the BBB has jurisdiction because this is a commercial you've affected a consumer and you can either deliver it or we find my money I don't care I better get a $14.99 black book bag and a sweat two piece black jumpsuit well I'm not going to like it very much 10 / 505, a and all the rest of the statutes respectfully in ******** is under 815 regarding deception has prohibited a Sinister Reckless deceptive l u r ***** and bathing switch and deception Reckless actions by Corporation such as Amazon with over ****** complaints vs I don't even see the it in less than 3 years I encourage you to resolve this as I can also file with the attorney general the ************************ the federal bureau and many several federal agencies in low State local state agencies to have the company shut down for further kind of actions refund
Business Response
Date: 08/14/2022
Hello Z ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to learn about the issue you had with the order.

The "Want it...? Order within..." date on the product page can be different from what appears during checkout if a different delivery zip code or a different shipping speed is selected during checkout. Your confirmed delivery date will be included in your order confirmation email.

I would request you to please help me with the order number so that I can go ahead and forward the feedback to the concerned department.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They didnt deliver the package, it was marked as delivered and when I saw that it was not delivered, cops were called immediately and building staff was asked to review camera footage, a police report was filed, they didnt deliver the item and it should be refunded.
Business Response
Date: 08/13/2022
Hello KS,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issue.

As per the update from the team, the order has been delivered at the provided address.

Based on the results of our investigation, we won't be able to provide a replacement/refund for this order at this time.

Please refer to the outlined Conditions of Use, noted under 'Risk of Loss.'

We advise you to contact carrier as well as your local authorities, if necessary, in order to pursue this matter further.

Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=***************.

If there was any option from our end to take an action in this case, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/13/2022

Complaint: 17696997

I am rejecting this response because: theyre not doing their jobs

Sincerely,

***************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I acquired a request from Amazon to replace my credit score card earlier than, and that i followed the request to update a brand new credit score card, but unfortunately my account changed into quick locked. Now I cannot log into my seller account, so I request to restore my seller account, I did not do anything unlawful, you recognize, as a seller, I can not use client account to place my dealer account at danger . I'm able to lose my customer account, but now not my supplier account. My product continues to be promoting usually, however I can not get into the lower back workplace, that is frustrating to me. Additionally, I known as Amazon customer service commonly, however no help, they refused to explain.I submitted my credit score card invoice and debit card statement multiple times, but the Amazon group never got back to me. I'm an Amazon seller, and it's far not possible for me to position my keep in risk because of the client wide variety. This is the most simple good judgment. Please Amazon prevent this violation of my rights, my Amazon account is ******************************* help me!
Business Response
Date: 08/17/2022
Hello from Amazon,
I was unable to locate any seller accounts using the email address from which the Seller has written, ***************** For security reasons please know that I am not able to provide any information or take any action on a seller account unless contacted directly by the owner of that account.
Please ensure that all future contacts are sent from the email address used to register the seller account. If the issue is still unresolved for this Seller account, the seller will need to send a new email to Amazon or BBB from the email address used to register the seller account.
Customer Answer
Date: 08/17/2022

Complaint: 17696954

I am rejecting this response because:
The Amazon team is avoiding my question, please fix my Amazon account being locked. My account is ************************

Sincerely,

Fenggang ****
Business Response
Date: 09/22/2022
Greeting from Amazon Services,

I understand the seller is having problems with updating their charge methods.

According to our records, the credit card associated with the account is not valid and has been declined. The seller must contact their credit company to ensure it is approved to be used on Amazon.

In order to reactivate their account, they need to update their credit card information. Once this information has been updated, it will take a maximum of 48 hours to verify the details and we will notify the seller once verification is complete.

Note: Even if the details are verified, the notification on the home page about the account being dormant might be displayed up to 4 days after verification. After we have verified the account, it should be available for use even if the banner remains.

Only the primary account owner for the Amazon seller account can update the account's credit or debit card information.

We may charge this credit card if there is a negative settlement balance. We do not accept alternative Charge Methods, such as prepaid credit cards, gift certificates, checks, or online payment systems like PayPal.

We accept the following credit cards:
    American Express
    Diners Club
    Discover
    JCB
    MasterCard
    Visa

As they try to fix this issue, we recommend that they first delete any charge methods they have entered by replacing with a different charge method paying special attention to spelling, capitalization, abbreviations, and names. Note if they are using our Sponsored Products features, they will also need to update the charge methods in that area.

The primary user for the seller account can update the credit or credit card account details by following these steps in Seller Central:

1. From the Settings dropdown menu, select "Account Info."

2. In the "Payment information" section click the "Charge Methods" link.

3. Click the "Edit" button next to the deposit method to update.

4. Enter the credit card account information and click "Submit."

Note: Any mismatch in the card information in the seller account and what is available from the issuing bank can result in the credit card being declined. This may cause delays in disbursements.

The seller should allow up to 48 hours for our system to validate the credit card. If the buttons remains, they should verify the cards or contact us for additional assistance.
If they have forgotten their password, the seller can click the "Forgot your password?" link on the seller account sign-in page and follow the instructions provided to create a new password. The new password will be effective immediately.

Here are help pages for your reference:

Bank account and credit card information for your seller account
https://sellercentral.amazon.com/help/hub/reference/G19791

Update credit card information
https://sellercentral.amazon.com/help/hub/reference/G202131360

Seller credit card FAQ
https://sellercentral.amazon.com/help/hub/reference/GUQLF3C3HXXXERLC
Customer Answer
Date: 09/30/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my 3rd complaint filed against Amazon in 2 months. To sum up what has happened my acct was temporarily locked without explanation in June. After filing a complaint here I had access back to my acct in less than a day. The following week I received ************ telling me my Amazon account was closed although it was not. But Amazon had placed a hold on my gift card funds which I had received as contributions to my wedding registry. After countless phone calls each time the reps would tell me my account looked fine but I kept receiving different answers in regards to my gift card balance so I filed a 2nd BBB claim. One rep told me I would get the funds back for sure & others told me they didn't understand what had happened. Amazon replied to my complaint telling BBB that I had violated the gift card terms of use and that I was suspected of fraudulent activity & that they closed my acct while it was still very much open. I gave up. I never got the funds back and continued to use my Amazon acct without trouble. They even sent me an email reinstating access to use Amazon gift cards again but I quit receiving contributions on my registry to avoid this happening again since I was unsure what went wrong the first time. Now (8/10) I clicked on my Amazon app to find myself logged out. When I couldn't log in I checked my email and had received notification there that my acct was closed for violating gift card terms of use. I have applied 1 gift card that was a gift & purchased items for myself with it. I have had no other gift card activity in over a month. I tried logging into my acct where I was met with a screen telling me my acct was on hold for unusual payment activity (unable to screenshot). So no real understanding what's wrong this time. I have been a prime member for 8 years or more. All 3 debit cards on my acct are MINE & in MY name. 2 of the cards have been on there for over 5 years. I have done nothing wrong! Photos include gift ************** methods.
Business Response
Date: 08/24/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17696930

I am rejecting this response because:

I still have not been given a clear answer as to what I have violated or done wrong. I called the morning after filing this complaint to be told that my account was permanently closed because of the physical gift card that I added to my account and purchased items with, none of these items violated any terms of use. I was accused of buying a gift card with the gift card by the rep. **** I told her that no I bought a dress and personal toiletries with it and to look at my account, she claimed that she could not because it was closed. She then said I waited too long to spend it while right on the back it says it does not expire. **** I try to log into my account, it indicates that there is a hold on it and not a permanent close or deletion. I have been a customer for close to 10 years and have spent a lot of money with Amazon and deserve better answers or an explanation of what exactly I have done wrong.
I think it is also unacceptable that you have Amazon reps telling me I lost my account because of the gift card mentioned above but yet Amazon had me upload pictures of my debit cards to prove that I owned my payment methods. Everything that I am told is contradicted by the next thing I am told. I don't accept being told to read the list of terms and conditions etc again because I have read them and still don't understand what I am accused of doing to lose my account!

Sincerely,

*******************************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 26, 2022 I tried logging on to my Amazon prime account. When I did a message popped up saying my account was locked and that an email had been sent to me. I never received any such email. I looked in all folders just in case it went to spam/junk it did not. I had no idea what the reason was for locking account. I called customer service 3 times since being locked out. Waiting at least 48hrs. Between calls as every time I called customer service said they had no idea why it was locked. They had no phone number or email they could give me so I could try and resolve whatever issue they thought there was. All three times they told me this. Every time I called they said they would send an email to a specialist and that the specialist would email me the details of what was going on. Never received a call or email. On three different occasions they assured me I would hear from someone within ***** hrs. In 2 wks. Ive yet to hear anything from them. Today August 9th I get an email from a no-reply address telling me they closed my account, I still have absolutely no idea why. My account was a buyers account only. I was not selling anything I was not going against any rules they have. The fact that the closed an account Ive had for years with no explanation isnt ok. I pay for my prime membership where I store my personal photos. Theyre making access to these impossible even though I did nothing against the account standards. Lack of help/ability to get help is not professional. I would like my account opened again with an explanation of why *** had to go through any of these frustrations. I was more than happy to work with a specialist if that would resolve things but for some reason they havent extended that to me even though anybody that I talked to that had lock out issues were treated in the proper way. With emails and giving info to resolve it. Why am I being treated unfairly?
Business Response
Date: 08/25/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the account.

I've reached out to the account specialists and they have confirmed that the account is reinstated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com.
Customer Answer
Date: 08/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For months, I have been trying to get a bottom replacement for a chair, bought on Amazon.com from a third-party supplier, Amazon.com Seller Profile: Danrelax We paid $381.58 on December 22, 2021. The top broke, and we contacted them around 4/10/22, after a week, and a half we finally got it. less than two months later, the bottom broke, so we contacted in hopes of getting the bottom replaced, or just a refund. I have sent pictures of the messages, and the dates that I had sent to them between 6/06/22, and 7/12/22, where they the last message we got from them was on 7/02/22. A whole month of trying to get the bottom replacement of the chair.I have sent them multiple emails about the matter, they said they would give us the bottom replacement, first issue was them sending the wrong tracking, then sending the wrong part, and then when messaged about the wrong part, they said if they could send the bottom on Monday 7/02, since they don't ship during the weekends. We said it was ok, but that was the last response we got from them. We were getting tired of waiting, and for them not responding to the messages we were sending them, so we contacted amazon support, twice. Both times, we asked for their help, and they sent emails to Danrelax to contact us within 48 hours, but times they refused to contact us. The last message I ever sent them was on 7/25/21, saying we will contact the BBB if we did not hear a response, and even then, they refused to contact us.At this point, we will either like the bottom replacement to the chair we were told would be given to us this entire time, or a refund.
Business Response
Date: 08/13/2022
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I see that the order was placed on Wednesday, December 22, 2021. As the order is more than 30 days old, we are unable to take any action from our side. As more than 90 days passed, we are unable to even file an A-to-z guarantee claim.

I would request you to negotiate the issue with the seller or manufacturer so that they can help you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/09/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I ordered an item on Amazon and was charged for it. It was supposed to arrive by July 1st at the latest. I have attempted to reach out to amazon on numerous occasions and they always say that they are experiencing a "higher than normal volume of requests". The problem is that my item does not have a new updated date, it just says that it is "running late". The third-party seller also does not have any information, but amazon took the money out of my account on July 1st. My order number is 111-7332525-8352268.
Business Response
Date: 08/13/2022
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that a full refund of $328.50 was issued on Monday, June 27, 2022 due to lack of inventory. The order now stays canceled by the seller.

You may want to place a new order to get the item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Amazon.com is BBB Accredited.