Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,344 total complaints in the last 3 years.
21,814 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has flagged my account for going against community guidelines and i am unable to leave reviews. I have yet to find out what else i am unable to now do. I have never made reviews that were out of line and i review items as often as possible because i am someone who shops based off the HONEST reviews on items. I emailed the help email account but no response, which is not shocking. After googling I found that Amazon rarely fixes these issues.
Business Response
Date: 08/17/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Amazon previously sent notification that due to unusual reviewing activity on reviews submitted by this account, one or more of the recent customer reviews from this account have been removed. We have reviewed the activity on the account once again, and we will not be reversing our decision.

Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

This account can no longer contribute content for one or more of the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- Reviews and ratings were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.
-- The account requested free or discounted products in exchange for reviews and ratings.
-- The account was created for the primary purpose of writing reviews and ratings that violates our policies.
-- An unauthorized party may have accessed this account to write reviews and ratings.

If you would like to learn more, please see our Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

If a review is removed because it does not comply with Amazon's Community Guidelines, the account that contributed the review cannot submit any new reviews for the same product.

If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our policies.

To contact us about this decision, please reply to the email sent on this issue.

We cannot share any additional information about this decision.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17700564

I am rejecting this response because: i was not sent a warning email as the amazon response claims. I am also unable to provide any proof as they ask for because they removed all my reviews so i am unable to go find old reviews to prove i am not working with sellers, made the account just for doing reviews, etc. I did reach out after recieving this response from them and have not gotten any feedback.

Sincerely,

***************************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a USB flash drive from Amazon on August 3rd.it was due to arrive August 4th. My package never came. I contacted Amazon immediately on August 4th to see if they could help me with this issue. I was told by Amazon to wait another day for the package to arrive as it sometimes gets scanned early by the delivery companies. So I wait and by the end of day on August 5th I contacted Amazon customer service to get help with my lost package. I was treated very rudely and horribly by the **** He told me he wouldn't help me, they wouldn't refund me or replace the item and he refused to give me the contact information for the hub who supposedly delivered the package. The *** said it was against privacy policy to do so. I know that isn't true because I work for *** and we are allowed to give out contact information for distribution hubs all the time so people may find their lost packages. The *** proceeded to deny helping me and disconnected the chat without any resolve. I immediately open the chat option again to contact a customer service agent. The 2nd one I talked to refused to help me as well, stating it's part of the risk of loss and it my fault for not having a secure location (my home) for deliveries. I asked if I could file a claim with the shipping company Amazon uses, I was denied that option. I asked if I needed to file a police report, if I could talk to a manager or someone who could help me. Was denied every option I could think of to resolve this. I was left to dispute the charge with my credit card company and it's currently in the middle of being investigated. I told Amazon I would file a complaint with the BBB and they said nothing. They have also emailed me twice now asking for me to pay the disputed amount even though I'm legally not required to pay any amount until the dispute has been resolved. I am asking for your help please.
Business Response
Date: 08/18/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email.We were unable to the order,could you please provide us the order id pertaining to your query for better assistance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 08/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon sells an huge number of products from its warehouses or those of its contracted third-party vendors, so an occasional mistake might be understandable1 Aug 2022 I contracted to purchase (Order Number #***-7855640-1999433) quantity 1:Kaloric Maxx Complete Digital Air **************************************** Toaster Oven Air Fryer Combo, Up to 500F, 14 Accessories & 60 Recipe Cookbook, **** Watt, Stainless Steel for $160 plus $16 sales tax. Later that afternoon I received an Amazon order confirmation email contractually promising delivery of my air fryer between Friday, 5 Aug and Tuesday, 9 Aug, 2022. Meanwhile, 8 Aug 2022 Amazon sent me, the customer, an unprofessional, totally-whining email about "internal corporate delivery problems with their third party vendor." That's not my problem, Amazon.You have a contract to fulfill and I patiently awaited my air fryer no later than 9 Aug 2022. I certainly am not going to bypass Amazon and complain to their third party vendor about some internal delay (or heaven forbid non-delivery!). That's Amazons job.Today, 10 Aug 2022, I still have not received my promised, contract-purchased air fryer which they are currently selling on Amazon for an increased $249.90 before sales tax! (Bait and switch?!)https://www.amazon.com/Kalorik-Quart-Digital-******************/dp/B08XY2H131 In the past when Amazon infrequently bungled or missed stated delivery periods, they reimbursed me 10% of purchase price. In this instance my 1 Aug air fryer order would therefore be adjusted to $144.00, plus $14.40 sales tax, for a total of $158.40. This also starts a new delivery cycle to my door no later than August 18, 2022.For the record, I am a senior citizen; retired senior military officer; and, Amazon shareholder since ****.
Business Response
Date: 08/13/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complain and checked the order you've mentioned.

Upon checking I see that the order is fulfilled by seller AB's Trading. I've contacted them directly in this matter.

You can view the email that was sent to AB's Trading in Your Account at the following link:

https://www.amazon.com/gp/communication-manager/outbox.html

Give sellers 48 hours to respond. When they reply, you can respond directly to their email. If you don't hear from the seller by August 16, 2022, review the eligibility criteria for submitting an A-to-z Guarantee request:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/18/2022

Complaint: ********
Below you will find the response I emailed 48 hours ago (Tue, Aug 16 at 1:00 PM) to **************************************. Did you not receive it?!
___________________
Dear BBB Sir or Madam,

In an apparent effort to circumvent my Better Business Bureau Complaint #********, Amazon surreptitiously contacted me directly via email at 11:36 a.m., Saturday, 13 Aug 2022, trying to disreputably switch ("meacon") my communications to them ([email protected]) from you! (See Atch A1) I refused to take their bait and ignored them.

In that email they:

(1) Confirmed my partially unfilled 1 Aug 2022 order (#***-7855640-1999433) for qty 1 Kaloric Maxx Complete Digital Air Fryer Oven) that they delegated to their contracted third party vendor (AB's Trading).

Amazon did deliver air fryer accessories I purchased from this same order, but which do me absolutely no good without the actual appliance, other than confirming our contract active!

(2) Amazon's unsolicited-direct email dictated I ***** their contracted third party vendor 48 hours to respond no later than 11:36 a.m., Monday, 15 Aug 2022. Amazon suggested I could then submit their A-to-Z Guarantee Request to satisfactorily fulfill my order.

<Insert sounds of crickets here>

(3) Three days later (12:04 a.m., Tuesday, 16 Aug 2022) Amazon's computer abruptly sent a middle-of-the-night email canceling my order (and supposedly, our active contract) without my approval. (See Atch 2)

(4) After perusing Amazon's A-to-Z Guarantee Request I find my order TOTALLY INELIGIBLE for their so-called "guarantee", since I'm not seeking a refund for a damaged or delivered product. (But they all ready knew that when they offered this FALSE RESOLUTION SUGGESTION!) As stated in my Better Business Bureau complain, Amazon currently has this product in stock ( https://www.amazon.com/Kalorik-Quart-Digital-******************/dp/B08XY2H131 ), but will only sell it to me for an increased price! (Classic Bait and Switch.)

Amazon needs to: (A) Satisfy our active contract (Kaloric Maxx Complete Digital Air Fryer Oven for $160 plus $16 sales tax); and, (B) Quit trying to bypass my Better Business Bureau complaint and quietly rip this customer off.

Again, many thanks to the hard-working folks at BBB Great West + Pacific for attempting to help this old guy get justice.

DR ************;
Business Response
Date: 08/27/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your reply. I apologize for the inconvenience caused to you in this regard. Upon checking the order #***-7855640-1999433 I see that the seller has cancelled the order.

Your payment method is not charged as the order is never shipped.

This canceled order will appear in the Canceled Orders section of Your Orders (www.amazon.com/yourorders).

We're working hard to provide a stress-free and convenient shopping experience at Amazon.com. Once again I sincerely apologize for the inconvenience you experienced in this case.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/30/2022

Complaint: 17699914

I am rejecting this response because:
1) Amazon seems to enjoy ignoring proper Better Business Bureau protocol and contacting me via your office instead of continuing to sneak around and deliberately bypass you to directly email me uninvited. They just snubbed you and me A SECOND TIME this last Saturday (8/27/22),sending me an email trying to cancel my partially filled contracted and confirmed order.

2) Amazon has a serious problem paying attention to detail. They need to learn to read my complaint before blindly responding with company boilerplate text. They keep saying they never charged my order, since they didn't send the promised air fryer device, but fail to address they DID CHARGE MY CREDIT CARD and send the accessories for that device I purchased in that very same order those Amazon accessories being USELESS to me without the device.

I filed my order directly with Amazon. Amazon confirmed and assigned it a unique invoice number, and even partially filled it as described above. AMAZON IS INDISPUTABLY THE SELLER. I dont give a darn if they SUB-CONTRACTED my order out to one of their business partners or not, as the ultimate seller, they cannot cancel a partially-filled order and claim no harm, no foul.

For the third time I repeat: Amazon needs to charge the original $160 (minus a minimum 10% or more for late delivery and/or causing all this trouble) and send me the factory new (not refurbished) device they have carried in stock since this complaint began. That they're now advertising it for $69 more ( https://www.amazon.com/Kalorik-Quart-Digital-******************/dp/B08XY2H131 ) than the price I locked in via my confirmed Amazon order is not my problem.
Again, many thanks to BBB Great West + Pacific for your most welcome help in resolving this issue.
Sincerely,

*****************
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a ******* ** 65 in 4k oled it came damaged delivered by 2 Amazon employees driving a Penske truck in uniform had all my info . The tv was damaged and missing parts and was obviously used . We called amazon for a pick up and return the same two guys came back had all our info scanned the item took the tv and left . Since then we have not got our they asked for a police report and proof our bank refunded they money which they got It all as you can see still no refund they said case is closed no way to get our money back money back they wrote again today saying case is closed they cant help even though our bank proves they were made full with them reversing the payment back to amazon our bank who sent amazon back their money and amazon has bounced back and fourth saying they have the tv then they didnt and as of our police report filed they have the tv and said they were going to refund the money but seen we disputed it with the bank but the bank reversed the money back to them so were out the money and the tv and NO one not the bank or amazon wil help we just want our money back we did I sue ********* now we want our money back in full they have recording proving we called since feb and they got their broken tv back but not through **** it was returned via amazon same guys who delivered it
Business Response
Date: 08/17/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding the order 114-4868403-4701813.Could you please provide us the return tracking id or the receipt for us to verify the return.Once we verify the return we will assist you with the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 08/17/2022

Complaint: 17699932

I am rejecting this response because:
We do not have a receipt or tracking, We have been told by multiple agents that the item was received to the warehouse over the phone as well in chat support, then suddenly told no its not. A constant back and forth as well being told that a refund would be issued but because of the bank dispute it stopped the refund and the dispute would need to be resolved to be issued the refund. Upon further discussion from multiple amazon customer service reps I have been told different stories regarding my item all the way up to the point of being told I was scammed. Which brought me to the side of filing a police report as instructed. The item was picked up by 2 people wearing amazon employee vests, driving a rental Penske moving truck, they verified my account through the scanner and came to my address knowing the item was set for return. 2-3 hours later a *** driver also arrived but I informed them that amazon had picked up the item. This is all information that has been given countless of times to amazon **************** and requested further investigation seeing that this is a constant go around and have been met with rude remarks by multiple amazon Customer ******************** agents and be hung up on.

Sincerely,

*******************
Business Response
Date: 09/13/2022
Hello ****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've reviewed your complaint and forwarded it to our account specialist team which handles issue related to the order for which chargeback was filed.

As per the response we have received from them, they are unable to process an exceptional refund, as you replied saying you have no tracking number for the return. Without any proof of return, they are unable to issue refund.

While we respect your request, we've reviewed this instance in its entirety, and it's not one we're able to accommodate when applied fairly to all of our customers. Because of this, we must sometimes make a decision to stand behind a policy knowing it will be disappointing to one, but acknowledging that it's truly in the best interest of all of our customers.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB Investigators,I have attempted to work with Amazon through various channels with no success. They keep changing the goal and are not providing clear direction on what the problem is with my account, or worse, they are not replying.I have supplied several appeals to Seller Performance and some executive teams. In these, I have attempted to explain what happened, my lack of experience with intellectual property rights, and how I intended to prevent future violations. Most of these appeals are met with silence, or I am advised that there is nothing they can do.I want to work with Amazon to address the problems with my account and the outstanding loan, but the lack of communication prevents me from doing so.I want someone at Amazon to help me and work to resolve the issue.Thank you,********************* HUTTRONICS
Business Response
Date: 08/15/2022
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on {8/15/2022}.
Thanks, Amazon.com Seller Performance
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7.17.22 I ordered three items from Amazon , they were delivered and two of the items were sent back with the below tracking numbers , *** 1ZR9Y4179067490441 &1ZR9Y4179067490601- Under Order # ***-369-3505-1600219. Both items were received by Amazon on 7.26.2022- After a week, I chatted with customer service and they told me that they did have it but it would take 30days to process. This was ordered with After pay so i continue to pay for these items that i returned. I told them that i needed them to cancel my account and give me my refund, they cancelled my account but did not process my refunds. I called into to customer service and they told me that since I deleted the account, they no longer have access to the orders. Since then I continue to get charged for the items that Amazon has stolen from me.
Business Response
Date: 08/15/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the Order ID: ******************* on your closed account and have looked into the issue in detail. While we thank you for sharing the tracking numbers, the return could not be confirmed and we will not be able to issue a refund.

There was no return authorization requested on the order. The correct return authorization needs to be requested and the corresponding item returned for refund processing. The tracking confirms the items were delivered correctly and there were no other issues.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/10/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 25, 2022, I placed an order of "Ocusoft Retaine MGD Ophthalmic Emulsion, Milky White ********* 30 count ********************** **** Fluid Ounce." ORDER # ***-9564596-1276201. It is now August 10, 2022, and I still haven't received the order. The seller has the tracking number (# **********************) printed after July 25th, but, according to the tracking info, the item has NOT even been shipped. Amazon says on its web site (as of August 09, 2022) that if the order is not arrived by August 10, 2022, which it has NOT, I would get a fully refund of $18.58 NOT credits.Upon asking for a refund on Amazon's web site, Amazon forces me to contact the seller and will NOT offer a refund, and because I am forced to contact the seller, Amazon automatically says that I would have to wait for ANOTHER 48 hours, post August 10, 2022 to be even considered for a refund.I believe this is unacceptable to the customer from the seller and **********************, as I believe the seller is operating a scam to list the item at lower price. Then collects payments from buyers to buy inventory, then jacks up the price of the item as seller had done so. At the time, stops shipping out the item that seller had listed with a lower price.Please see all photos attached.Thank you!
Business Response
Date: 08/13/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

To help you with the refund, I've submitted a-z claim for a full refund. You can see the most current status of your claim at the link below:

https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=111-9564596-1276201

Information about A-to-z Guarantee claims, including processing times, can be found here:

http://www.amazon.com/help/a-to-z-guarantee

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/22/2022

Complaint: 17699225

I am rejecting this response because:

Refunding the amount will simply have Amazon getting away with practicing a dishonest sale tactic by listing an item at low price. Then pretend to ship the item by just PRINTING the label only but not actually shipping the item out for weeks. Once Amazon has gotten more inventory on the item, Amazon simply refunded the sale amount and increases the price of the item. The item was listed for $16, which Amazon couldn't fulfill but yet accepting payments from customers. The item then was not shipped for TWO weeks. Once Amazon has gotten inventory for the item, it increases the price to $22. Rather than shipping the item, Amazon refunded the $16, and buyers who bought at sale price now have to pay $22 for the item!

Sincerely,

Sang Le
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for an item on Amazon (Order No. 112-3227447-6061859). The item arrived damaged and unusable as the seal had been broken. I used my funds along with an existing $10 Amazon credit to purchase the item. (The $10 Amazon credit was earned by completing various tasks in the Prime Stampcard challenge, including purchasing a qualifying item in order to earn the credit.) I was advised by ******** at Amazon that Amazon is unable to refund the $10 credit, it is against their policy. In sum, I received a broken/damaged and unusable item through no fault of my own, yet I was denied a refund of the $10 credit used to purchase the item. I would like Amazon to reconsider their policy, as it is unfair to the consumer. I would like the $10 credit to be reapplied.
Business Response
Date: 08/13/2022
Hello Alexis,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

Please be informed promotional credits are non refundable. This time as a one time exception, I've added $10.00 promotional credits to your account and it will be auto applied on items sold and shipped by Amazon only. For more information about promotional credits, including the terms and conditions of use go to:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

In future, we'll not be able to issue refund for the promo credits.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/10/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon scheduled my sister for a new hire appointment farther than the location she originally applied for. We drive to the new hire appointment and we get there and its security sitting there. They didnt inform us in the email they sent out that we are required to give our ID to the security before we can enter and the driver ID was stolen so we only had his electronic copy on the phone until his original come. She wasnt able to enter her new hire appointment due to that and I think Amazon should include that in their pre hire email.
Business Response
Date: 08/13/2022
Hello Angelic,

I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As the issue is not related to an order you've placed on Amazon or your account, you'll need to contact the Amazon Candidate Connection Services team directly. To contact them, visit:

http://www.amazondelivers.jobs/contactus

We look forward to seeing you again soon.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
order number: 114-1695152-5134662 -name of the item: Encyclopedia of Respiratory Medicine -description of the issue: I ordered the above mentioned book on July 1, 2022 and picked it up from a *** location near my house on morning of July 11,2022. The order contained only Volume 4 of the book instead of all 6 volumes, hence same was returned by me. During my return I missed to mention the exact reason of the return which is that I received an incomplete order. At this point, I am being told that I have returned the wrong/incomplete item and will not get a refund. I have called and emailed Amazon multiple times about the issue without resolution and even sent them the *** receipt of the item which was only 7 lbs while the 6 volumes of Encyclopedia should weigh much more. Also Amazon website says the item is 2.2 lbs, which is false information as well. I am not sure how this can be handled as I do not have other volumes of the book since they were never received and Amazon keeps asking me to return something which I never got. The price of the item is $ ******* and Amazon is refusing to refund the money to me. They also say that they have noticed suspicious activity on my account and when I asked them to tell me specifics about it, they fail to tell me anything. I feel mentally exhausted in talking to Amazon and feel that they are saying that I am a thief, while I did nothing wrong and this is causing a lot of mental stress to me. Your guidance on resolving this matter quickly will be greatly appreciated. Please feel free to contact me for any question or concerns or if you need additional information. (Sorry about the color on one of the attachments. My 3 year old daughter got a hold of it before I could scan it.)
Business Response
Date: 08/31/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After reviewing they've denied your refund request. if you think this decision is incorrect then they've requested you to appeal this decision by replying to the email sent to you on Saturday, July 23, 2022 at 7:11 PM (PDT)

The specialist team will contact you in this matter. Thanks for your understanding.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/08/2022

Complaint: 17698795

I am rejecting this response because: I have already appealed there decision multiple times and have sent them the proof that I only got 1 volume instead of 6 and returned the same to Amazon. But it seems like they don't even look at the email and attachment properly and keep replying with the same email.

Sincerely,

*******************************
Business Response
Date: 09/27/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for the item you returned from your order. We're happy to assist you further, in order to continue, we need some basic information to get started.

Please reply to this the email with your responses to the following questions in English or Spanish. You have to reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be completed before this date: October 7, 2022. Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

Please reply with the following completed template to include both the questions and your associated answers:

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? **** pickup, *** drop off, mailed with ***** or ************* Postal Service, Hemes, Royal Mail, etc.):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com

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