Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,705 total complaints in the last 3 years.
21,943 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently signed up for an amazon prime account and a few days later the account got closed. I have had this account for a while but I did not have prime. I received an email stating that I had broken the terms and agreements of Amazon with an older account and as such, I cannot create a new account. I tried to communicate to them that this is my only account and if I had broken any rules, I have never been notified of such a thing. They failed to give me any concrete answers and only sent me an email that their decision was final after their "investigation". This decision makes no sense to me and I think I am being treated unjustly. They accused me of doing something I have no idea about and fail to offer any explanations or concrete proof. Then proceed to ban me for life from their website.
Business Response
Date: 08/16/2022
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 16 August, 2022 confirming account reinstatement.

Sincerely,

Monika
Amazon.com
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 27-May-22 I purchased new **** WH-1000XM5 headphones from Amazon.ca. Unfortunately, I noticed that the noise cancellation on my unit was fairly bad and I suspected a faulty unit, as I had tried these at BestBuy in store and the noise cancellation was superb. I therefore requested a return and initiated the process. I packed the headphones which were only used for ~5 hours with complete unopened accessories in the original packaging and box. On 27-Jun-22, the package was dropped off at *********** and I awaited the return to be completed.On 11-Jul-22, I received an email from Amazon that my return will not be made as they claim that I sent back an incorrect item, and not the **** headphones and to appeal if I feel this was incorrect (email attached). I responded the same day disputing their claim and requested to be provided proof of incorrect item received as I had myself packed the box that I returned (email attached).I received no response and I sent a reminder on 18-Jul-22. Following this reminder, I received a response stating that they have reviewed my "account and order history" and have decided not to issue a refund and additionally that this decision is final and they will not be responding to further email on this topic.I however responded, again disputing the claim and have continued to send period reminders since then, urging them to provide proof that I sent back an incorrect item. Unfortunately I have not received any responses other than the standard auto email responses and have been unable to get any response from any account specialist.As I have run out of options, I am now taking this matter to BBB to force the company to take my refund seriously.
Business Response
Date: 08/15/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order return and refund.

I've checked with the returns team and see that the an incorrect old model has been returned.

I'm sorry, we'll not be able to take any action in this case from our end.

If you wish to get the amount refunded,original item which you've received should be returned.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/16/2022

Complaint: 17704013

I am rejecting this response because:
I packed and returned the exact same item in the exact same condition with 100% complete accessories, within the stipulated return timeframe. I am fully convinced there could be 2 issues:

1) The person that processed the return is mistaken
2) An Amazon employee part of the return processing chain has tampered with the package, replacing the correct item I sent with "an incorrect old model", as **** mentioned in his response. Otherwise, it is not possible for this to happen. I have never previously owned any other **** wireless headphones.

As I previously requested multiple times to Amazon over email, please provide me with proof that you received an incorrect item. What are you claiming to have received if not the **** XM5? There must be some proof you can offer to back your claim of having received an incorrect item. Is there a video of the person that processed the claim where they are opening the box as it arrived at the returns center? Have you investigated if there was any tampering with the package before or after it arrived at the returns center?
Thank you
Sincerely,

***********************
Business Response
Date: 08/28/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern.

However, as per the update, incorrect item was returned and we'll not be able to take any action until the exact item is returned.
Regards,
Arun
Business Response
Date: 09/03/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As per the update from the team, an incorrect item was returned and we'll not be able to take any action or offer any additional insight in this case.

Also, I would like to inform that the returns are updated by the system and we completely relay on the return information from the appropriate team. /
Regards,

Arun
Amazon.com
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a massage chair from Amazon. Received it on 7/16/22.i was not told it was a 3rd party item or that it would be imposable to return. I paid almost $800 including about $65 shipping. In order to return it the carrier wants almost $1400! I have been trying to return it since I received it. I have talked with a different person every time! I have spent over 6 hours on the phone trying to resolve this. I need help!!
Business Response
Date: 08/15/2022
Hello *******************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order return issue.

I've checked and see that the order you are referring is a seller fulfilled order and it was shipped to a freight forward address.

I'm sorry, we'll not be able to take any action in this case from our end and yes, you'll need to pay for the return shipping.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/15/2022

Complaint: 17704007

I am rejecting this response because:

Sincerely,

******************* The least you could do would be to help finding someway to reduce the $1400 return shipping fee. At 81 I cannot afford that kind of expense, especially on a fixed income.
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned 2 items on 8-6-22 at 9am, they were scanned 1 after another and I received a receipt for both items. almost a week later, I received a refund for 1 of the items but not the other. Upon speaking with *** they said its amazons issue. So, I've spoken with amazon quite a few times and because their processing center hasn't scanned the item, they refuse to refund me my money. I was told by 2 agents today that the item has been received but not processed and they say I have to wait until Sept 8th before they will do anything. Their processing center not doing their job isn't a customers issue. I can provide proof of the return and was told the item had been received, yet no one will issue my refund. I was told by coporate that they only do 1 time exceptions but again they refused to do that for me either. I'm beyond frustrated with the level of customer service and feel like something could have been done to resolve the issue.
Business Response
Date: 08/15/2022
Hello Hello ********,,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order refund.

I apologize for the inconvenience that you've experienced in this case.

As the order return shows delivered, I've initiated refund for the order to the original payment method.

Refund will be credited within 12 to 24 hours to the gift card balance.

Hope this helped.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings, I received a complaint from a buyer about the inauthenticity of a product under the **** B00K49GMMW on Amazon.So I conducted an investigation and was able to find a negative feedback that was left in October 2021 (I am attaching a screenshot to my letter titled Feedback). As you can see I made a full refund for this customer so that he remains satisfied. But I want to state that I source all of my products from trusted suppliers, and I am confident that all of my products are unique, unaltered and original. You can see for yourself when you browse the product on the official website (see "Website.jpeg"). And I also attached a photo of the product itself (see "Product.jpeg").To prove this I also attached 365 days of invoices for the **** in question to this case. I respectfully request that you review them and make sure that this complaint no longer affects my account.Also, a few things about my invoices for this product:I source all of my merchandise from a supplier ***********. I provide you with their contact information below:***********.517 **********.*********, ** ***** *************.********** www.*******.com **************** To give you the complete chain of custody, I have asked my supplier to provide me with invoices from their supplier. All of the goods they L.F. SPA A SOCIO UNICO.Please check the documentation provided regarding this **** and its complete chain of custody. Therefore, my product **** B00K49GMMW is completely in accordance with Amazon policies and is authentic. So I want to withdraw the complaint and reinstate the listing.I hope for your assistance in resolving the issue I have.With my best wishes.
Business Response
Date: 08/16/2022
Hello,

We have reviewed the Seller's appeal and require more information to complete our review.

We have requested the necessary information from the Seller via email. We sent this request to their registered email address on August 16, 2022.

Sincerely,
Seller Performance Team
Initial Complaint
Date:08/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dispute is with Amazon, Date of transaction: June 17, 2022, Amount paid in total: ******, Order number #***-***2285-1385861, Product Zodiac MX6, Zodiac Pool leaf cleaner CLC500, Zodiac suction adapter X77094.The company Amazon used is Backyard Pool Super Store. I ordered these products based on positive advertisement of how well it performs cleaning the pool. The robot was extremely difficult to use due to poor directions. It took us beyond the return date to realize the problem was not operator error but a product that does not perform as advertised. The leave collector was advertised to pick up leaves with no problem, except minimal leaves did stop it up and caused it not to run. It doesn't hug the bottom of the pool to vacuum debris but mostly stays in an upright "wheelie" position which blows dirt around not picking it up. It stays in climbing mode on pool wall instead of mostly on pool floor. It runs 3/4 hours with not much cleaning. We have used only a 5/6 times thinking each time it will be better and more familiar but by this time, return date was over. I understand return policies but also extenuating circustances. I would like to have a full refund because the product doesn't perform properly. Due to weather and being out of town we have not used often to recognize that it was the product failure not the operator problems. Could possibly be labeled defective??? I contacted Amazon and they told me that the return date had expired to contact manufacture which I did, as well as company listed above, and BOTH directed me back to Amazon stating "that is an Amazon issue". I would appreciate any direction and refund in this matter. As a consumer, I see this as a product problem and to be penalized ****** is unjust. Thank you for you attention to this matter and wait to hear from you
Business Response
Date: 08/15/2022
Hello ***********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the Pool Cleaner Vacuum.

I apologized for the inconvenience that you've experienced in this case.

I've checked the order and see that the return window has been expired as informed earlier and we'll not be able to take any action on it from our end as we are just a platform for the sellers.

However, I would suggest you to contact the manufacturer or the seller "BackyardPoolSuperstore" for further assistance in this case.

You can contact he seller through the below link.

https://www.amazon.com/sp?seller=A3N0LFM77402&

If there was any alternative to refund the amount for this order, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/19/2022

Complaint: 17703388

I am rejecting this response because:
I have sent a complaint to the Backyard Pool Super Store as Amazon.com suggested and waiting for a response from them. I want BBB to contact them as well. Do I need to file a complaint with just them or will the complaint be forwarded to them. This is a faulty product and I want a refund.
Sincerely,

***********************
Initial Complaint
Date:08/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Amazon Seller for almost one year. After loosing money on my investment, I needed to degrade my listing from a Professional to an Individual and removed all my products from the Amazon Whse to my home. In order to do that I needed to pay for shipping and any owed money on ads and returns etc....I paid Amazon their monies and they in turn sent me my merchandise and degraded my account. With that I did not have access to their ads nor any other money absorbing opportunities. I was FBM (Fullfilled by ******** opposed to Filled by Amazon) I needed to do this so that I would not loose anymore of my investment. (My total loss was approximately $32,000. Degrading my account would only cost me to pay a small commision fee for every sale. After closing my account I continued to be billed approximately $200-300 a month (even though I sold about $25 A MONTH. I attempted to call and write amazon for an explanation of my charges and NEVER received a response. I decided to block my Credit Card until I received an explanation of charges. At this point they blocked all my access to Amazon Seller Central whereas I was unable to generate reports or have access to any part of my account. The only option I had was to update my Credit Card information. I continued to open cases with their seller support team but after ************************************************************* need of being updated. At this time I have no idea what I owe or not owe Amazon and more importantly for what reason. I am now held hostage by Amazon without knowing anything about my account and more importantly I am blocked from reports that I will need for taxes. I alled the ************ number and I am told by a machine that I Amazon will not transfer calls to Seller Central...this needs to be done through the Seller Central Website which I did approximately 18 times without success. I told them in the cases I opened that I need to speak to someone concerning my account as to resolve issue
Business Response
Date: 08/16/2022
Hello from Amazon.com,

After carefully reviewing the seller's account, we found that the account access has been blocked due to invalid information in the credit card.

In order to seller recover the account information and access, they must need to provide a valid credit card information.

Please note, we are unable to determine the exact due amount due in the account or the seller's owns since the account access has been blocked. In this case, we advise updating credit card information on file to clear pending due. It is important to mention that there is no alternate method to clear pending due. Hence, we suggest to the seller update the credit card information on your account, please follow the steps below.

1. Go to "Settings", and click "Account Info".
2. Under "Payment Information", select "Charge Method".
3. Click "Replace Charge Method", and enter the requested information exactly as it appears on your credit card statement.

For more information on updating credit cards, please log into seller central and visit:
https://sellercentral.amazon.com/gp/help/202131360?referral=A2BY072CRC3UK2_A2DS5YMG1V2XC9
Customer Answer
Date: 08/23/2022

Complaint: 17703683

I am rejecting this response because:
I have been receiving monthly charges to my credit card in the hundreds of dollars without Amazon explaining what the payments are in regards to. I no longer have merchandise warehoused at Amazon nor am I a Professional seller. I have paid all monies that I owe Amazon to ship me ALL of my merchandise. Since I downgraded from Professional Seller to Individual Seller. When I continued to receive charges to my card I tried to get answers from Amazon..the only way they would permit me to communicate with them was through emails. I requested they call me in every email to them and I was told that since I am not a Professional seller I can only use Email. I sent approximately 15 emails and received the same message back every time...exactly the same as they sent to BBB stating about the credit card. I was restricted from checking my account and payment history....the only option permitted to me was email....ALL pertinent reports concerning my account was restricted. My credit card was put over the limit and the bank would not permit any further transactions. I was not going to give them another card without ab explanation of the past charges. I suspect that there could be a glitch in there system or charges in error. This problem is much larger than being handled through emails, especially with canned responses. I am not looking for anything more than a clear an precise documentation as to my past charges. This is necessary to me for many reasons. Suspected fraud, Bookkeeping for taxes, and knowing exactly what these monthly charges are generated by. I am extremely concerned that Amazon is extracting money from my credit card without reason and will continue to do so.....How can such a large company or for that matter any company not have a phone number for extremely sensitive information. This to me is a serious matter and for Amazon to tell me that they will not talk to me is very suspicious. I am positive that despite their claim that the cannot see my information due to a locked credit card is grossly untrue. Amazon has every bit of information and they are hold it hostage. If I legitimately owe Amazon money, rest assure I will pay it....but after not receiving any information on past or current charges, I would be a fool to pay. No company would perform as such. I should have every right for Amazon to give me a report to the charges. I even asked to have this matter escalated to an supervisor or officer of the company. I do not believe my request for reports detailing my charges is unreasonable...actually I would think it is necessary.
I cannot unlock my credit card until I paydown the charges (which are mostly Amazon's) nor will I supply another card without any explanation as to these charges. I will not pay for anything I am not clearly given a detailed report.....Lastly, WHY would Amazon discriminate with whom they will allow to call them on the phone and for me I feel they are illegally expunging money from account.

Sincerely,

*********************************
Business Response
Date: 09/12/2022
Greetings from Amazon,

I understand the seller is requesting an explanation of the last charges of the seller's credit cart
Our credits team check and these are the last charges made to the credit card on file for this seller:
> ***** USD on 2022-04-22 reason: subscription and refund of the professional plan
> ***** USD on 2022-04-08 FBAStorageBilling fee
> ****** USD on 2022-04-04 FBARemoval fee
This are the last charges that we have registered on the credit card attached to this seller's account.
Regards

Customer Answer
Date: 09/20/2022

Complaint: 17703683

I am rejecting this response because:
I am restricted in seeing my account information from Amazon and therefore cannot cross reference any of the charges on my credit card. The charges are coded and not referenced in plain words ie. AMAZON.CV6VXHMGH PAYMENTS 5MF7243DW411SVW CCD ID: ********** or AMAZON.CO7SSPQ67 PAYMENTS 1TN7V99L6MRTJIQ CCD ID: **********. Also on my Credit Card Statement I see the following: MONTHLY SERVICE FEE ! When I click on the Exclamation **** a pop up appears and reads: "You can see your monthly service fee details on your account statement.". Since I am restricted to see ANY information concerning my account, this is not helpful. I also requested several times of a complete history of my financial report. This is every transaction, charges etc that were made on my account. In my complaint I asked for this and my current balance. Amazon failed to furnish this to me...they only gave me three transactions. No explanation whether they were paid or pending. It is my understanding that ALL payments have been made to Amazon and my Balance is zero. I had all my merchandise returned to my home and there are no products remaining in their warehouse.
I am shockingly surprised that Amazon will not speak with me on the phone nor furnish me my complete account history (which is needed for my tax reports) and that their charges are coded in a way that cannot be understood or referenced. Leads me to suspicion and curiosity why they conduct business in such a manner.
Again, I want to emphasize that as far as I am concerned my balance with Amazon is Zero dollars

Sincerely,

*********************************
Business Response
Date: 09/30/2022
Greeting from Amazon Services,

I understand that the seller would like to get information about charges from their Seller Central Account and that they do not want to update their credit card information in order to gain access to their account.

The seller is on an individual account which as no monthly service fees.

The seller is using our Fulfilled by Amazon service to ship items to buyers. Storing this inventory can result in monthly storage fees.

The seller can create a removal orders for their FBA inventory by going to the following help page and entering the ***** of the item:

Remove inventory (overview)
https://sellercentral.amazon.com/gp/help/G200280650

They would not longer receive any monthly fees at that time.
Initial Complaint
Date:08/11/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered and paid for an Upholstered Headboard from Amazon. I took off on August the 9th, from work because that is when ***** was to deliver the product. The tracking provided by Amazon and ***** said it was delivered on August the 9th to my home, but it was not. I called ***** and could not get through to a human being but I did report that the product was NOT delivered. Then I called Amazon-they told me there was a mix up with the tracking number originally and that my product is actually to be delivered on the 11th. I told Amazon that I wanted a Refund and a **************** Rep, after much back and forthe with many reps, whose name was Gee-*** finally spoke to a supervisor who OK'd a Refund but because they admitted that they messed up the tracking said that I have to wait until the 11th before the could process the refund. Today, the 11th, I notice the new tracking number says the product was delivered to my door, again-yet, when I go outside to my door, checking all around my building as I did on the 9th, there is NO PRODUCT NO PACKAGE AGAIN...I have already demanded a REFUND since the 9th and yet they refused to give me my refund, holding it until the 11th of August until such time that I spent over an Hour and a Half going through countless representatives hanging up on me, telling me that they cannot help me, that they see ********* notations on my account, but they cannot authorize a refund, and they even lied and said the product was coming from over seas, which is a lie-looking at the tracking on both numbers they came from South ********, both times, so they lied. They continually told me they could do nothing, until finally I spoke with ISSA from CSBA after holding an being transferred and speaking to countless others-Issa says she is giving me my refund. All this for three days of begging for my money 56 dollars to be put back on my card. Horrible. I am unsure however if this is truly going to happen. They lie. Order Number 113-9664521-4757821
Business Response
Date: 08/15/2022
Hello *****************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery.

I've checked and see that the refund of $56.39 for the Order ID: ******************* has been processed on Thursday, August 11, 2022 at 8:46 AM (PDT).

Refund has been processed to the original payment method.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/15/2022

Better Business Bureau:
I had demanded a REFUND since the 9th and yet they refused to give me my refund, holding it until the 11th of August until such time that I spent over an Hour and a Half going through countless representatives hanging up on me, telling me that they cannot help me, that they see ********* notations on my account, but they cannot authorize a refund, and they even lied and said the product was coming from over seas, which is a lie-looking at the tracking on both numbers they came from South Carolina, both times, so they lied. They continually told me they could do nothing, until finally I spoke with ISSA from CSBA after holding an being transferred and speaking to countless others-Issa says she is giving me my refund. All this for three days of begging for my money 56 dollars to be put back on my card. Horrible. They Lied, they Hung Up on me, They Refused to obtain Supervisors for me, and the **************** WAS Terrible. They did finally refund the money to my account, but only after filing this complaint.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:08/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Packages always late. I have to call customer service at least once a week lately because packages are always running late. I call customer service and they are useless. The policies you have out into effect have made it to were the Repersentatives cant do their jobs right. My item was free delivery next day between 7am and 11am. It is now 12 noon and my packages hasnt even shipped out yet!!!!! Repersentative claimed she contacted logistics about it and they couldnt give any updates, NO C*** IT HADN'T SHIPPED YET. I asked to talk to a supervisor about my order and same thing. USELESS. They cant do anything because the packaged didnt ship yet. Why cant they call the warehouse or at least EMAIL them to find out why it hasnt been shipped yet I can do what i need to because the item that should have been here isnt here yet and every time i call I get the same crappy response of im sorry to hear that ill look into this for you, Oh i am so sorry there is nothing I can do because corporate makes changes so they dont have to FIX THE PROBLEMS THEY CREATED. I want some to do their job and fix the problem.. You guys dont do your jobs and the only people that have to suffer are the customers. But why would you care since you already got my money for prime which i should be refunded since im not getting the service I paid for..
Business Response
Date: 08/15/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that all the latest orders on your account which were pending have been delivered at the provided address.

However, I'll surely take this as a feedback from you regarding the order shipping issues and will forward it to the appropriate team for further review on it.

We'll make sure that this issue is not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/15/2022

Complaint: 17703637

I am rejecting this response because: Here you go. Look at this order its supposed to be one day shipping 113-1842613-3667433 it was supposed to arrive today and now its saying tomorrow. Why do I pay for prime when you guys dont deliver when your supposed to? This keeps happening.

Sincerely,

*************************
Business Response
Date: 08/28/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked and see that the order was delivered as per the delivery date which was scheduled i,e Tuesday, August 16, 2022 On Guaranteed Delivery Date.

However, I've forwarded this issue to the team for further review in this case.
Regards,

Arun
Amazon.com
Initial Complaint
Date:08/11/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 20, 2022 I ordered a 2022 Newest HP Premium 14" laptop for $400 using my new 30 day trial Amazon Prime account. The system updated on July 21, 2022 saying that the package was delivered at approximately 7:30pm. I went outside to retrieve the package and it was not there. My son orderd a package that was not delivered that day also. I called Amazon on July 22, 2022 to report it and they instructed that I must file a police report. I filed the report on Tuesday, July 26, 2022 at the New *********************** precinct #***. On August 10, 2022 I received the police report with the raised validation seal on it. I contacted Amazon letting them know that I now have the requested police report. I attached the report to all of the 3 emails that requested the document. I waited longer than the 1 hour the suggested before I called to speak to another representative. First they could not find any of the emails and their response was that they could not help me until I sent the police report. I called back and spoke to another representative and they said the same thing, I asked to speak to a supervisor and she was able to find the report. She said she needed to verify the report so I gave her the number to the police station. I was placed on hold as she called them, when she returned to the phone she said the PD would not give them information about the report, so my request was denied and I am out $400. They call this verifying the report. I completed all the steps asked of me and I was still denied a refund for a product I NEVER received. I spoke to 3 reps on the Leadership Team and 1 Specialist in Account Refunds. All were very insensitive about the situation saying there was nothing else to be done and no one else to talk to. It is the policy of Amazon to keep your money when a report cannot be verified even if the PD has their seal. I am looking to receive a refund or replacement! This is my first time using ************************** am very disappointed! We work hard
Business Response
Date: 08/22/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointment caused due to the order for 2022 Newest HP Premium 14" ************* Celeron N4020 8GB RAM 128GB(64GB SSD+ 64GB Card)| Webcam HDMI Wi-Fi| 1 Year MS 365| LIONEYE Bundle| White.

I've forwarded this complaint to our investigations team and I've just received an update from them.

They informed that they are unable to take action on this order as they the police report forwarded to them couldn't be validated by the ****************** We request you to work with the police department to have the report validated when our investigations team contacts them. Unfortunately, we're unable to take any action without validating the report with the police department.

We appreciate your understanding and cooperation in this matter. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

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