Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,042 total complaints in the last 3 years.
21,700 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** picked up an incorrect package from my porch (and ******** 4K - 32gig, purchased at Best Buy). Amazon sent them to pick up a return that I had actually cancelled, but *** still tried to pick up the return. The *** rep came to the porch saw a package and picked it up. Now the package is going back to Amazon and all Amazon can/will do is file a ticket with their depot and told me it could be four (4) weeks to possible get the device back.Tracking #1Z ********** **** ***************************************************************************************************** a month?I should not be expected to wait for weeks for the item to be returned. I am not without this item for use as well.I have video doorbell evidence of *** getting the incorrect package as well as a *** customer receipt for a pickup. I can supply if needed.
Business Response
Date: 08/11/2022
Hello *****,

I'm ***** from Amazon.com. I've reviewed your BBB complaint and I understand that *** carrier has picked up an incorrect package for an Amazon cancelled return.
We'd request you to please help us with the order number for which the return was originally requested. We shall have this checked internally and do our best to get the incorrect package back to you.
We look forward to hearing from you soon.
Customer Answer
Date: 08/12/2022
The original order ORDER # is 112-9410058-0349066. This return was cancel so *** should of never been sent or pick up a package.

Business Response
Date: 08/28/2022
Hello *****,

We have received confirmation from the returns team that your product was sent back under *** tracking : 1ZW0597W0340468620.
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 31, 2022, I was contacted by my bank regarding possible fraudulent activity on my credit card account. The charge was for $14.99 and described as a subscription for Amazon Prime. I chatted with someone named ******* in Amazon's customer service department on the same day. ******* thanked me for being an Amazon Prime customer. I explained to him that I had never subscribed to Amazon Prime, but Amazon had attempted to charge me the monthly subscription on my credit card on record with them without my permission. ******* claimed that another Amazon customer had gotten my credit card number and was trying to charge my credit card with their Amazon Prime subscription. I doubt this because when someone steals another persons information, they usually try to charge as much as they can and not something like a subscription which can be disputed. Nevertheless, if he is telling me the truth, how is it that Amazon made my credit card information available to another customer? I asked him to investigate this issue for me, but he said that he could not. I would like to know what really happened in this situation because I do not want it to happen in the future.
Business Response
Date: 08/05/2022
Hello *****,

I'm Raman from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear of the concern caused on account of the unauthorized charge for Prime, and the misunderstanding caused by the incorrect statement when you reached us. We regret the error.

I have researched your complaint but wasn't able to find any active Prime charges on your Account you asked about using the information provided. Since we were unable to find an account with the information you have provided, I recommend you dispute this charge directly with your bank. To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by writing to [email protected] if we can be of further assistance.

Regards,
Raman R.
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 08/11/2022

Complaint: 17661348

I am rejecting this response because: The response did not answer my inquiry. The Amazon representative I correponded with told me that another Amazon customer used my credit card number in an attempt to pay for their Amazon Prime subscription. I requested that Amazon tell me how another Amazon customer was allowed access to my credit card information on record with Amazon. This has not been answered. I have enclosed a copy of the notification from my bank of the attempted fraud on my account.

Sincerely,

*************************
Initial Complaint
Date:08/02/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been buying from Amazon online for approx 10 years and never once had an issue from ordering through delivery, I have made returns per Amazon policy on wrong items, damaged items, non-working items, and items that were ordered incorrectly but the whole-time following Amazon return policy. I have several credit cards on file which i have used with no issues. with orders outstanding i tried to log on to track those orders and was not able to and was locked out of account. I called Amazon customer service 3 different times and days and was told someone would email me with information about my account even though i had a supervisor on the line the 3rd call that would not release any information, but to say someone would email me. It has been over 72 hours and still have not recvd any emails and I am unable to use any of my Amazon services to include my ******* products as they have all been locked. I have read many posts recently that this is a common practice with Amazon. Can someone please note this complaint and add it to the 1000's of similar complaints like mine. Thank you.
Business Response
Date: 08/05/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your account.

We do not see any hold on the account registered with this email ID. If this is not the account, please write us back from the email ID associated with the account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,My seller account on Amazon was deactivated and I would like to reinstate it. According to notification from Amazon and Amazon Policies, I must provide a Plan of Action that include Root Cause, Corrective and Preventive Actions regarding each violation (ASINs **********************************************************). I prepared my strong Plan of Action that covers all ASINs for which Amazon Support requested information from me. I would like to provide my Plan of Action through the BBB to the transparency of the appeal process. I spent a lot of time and effort bringing my business and account to perfection. That is why I could not provide my Plan of Action for each of ASINs earlier. I didn't mean to cheat Amazon, so it took me longer to correct my mistakes. At the moment, my account fully complies with all requirements and policies of Amazon. I request Amazon Support to review my attached Plan of Action to verify this. I sincerely hope for your participation in solving my problem. Thank you in advance!
Business Response
Date: 08/07/2022
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 8/7/2022.
Thanks,
Amazon.com Seller Performance.
Customer Answer
Date: 08/17/2022

Complaint: 17661363

I am rejecting this response because:

I would like to provide information that Amazon Support requested from me previously. According to the first notification, I was obligated to provide a Plan of Action that includes the Root Cause(s), Corrective and Preventive Actions regarding each violation of Intellectual Property Policy on my account. I attached the screenshot of the notification to my complaint. Please, review it.

As you can see, any other information I wasnt obligated to provide. Only my Plan of Action. Therefore, I attached my Plan of Action that includes Root Causes, Corrective and Preventive Actions regarding each violation of Intellectual Property Policy on my account. I would like to remind Amazon Support about my violations of Intellectual Property Policy in my Account Health:

1. ASIN B09BNJZXVS - Potential Trademark Text Misuse (DC COMICS)
2. B09BKQ7PQD - Potential Intellectual Property Misuse (BUD LIGHT)
3. B09C5PBZRL - Potential Trademark Text Misuse (MILK_SHAKE)
4. B09BKQYJPW - Potential Trademark Text Misuse (DESPICABLE ME)
5. B09C5NVX3S - Potential Trademark Text Misuse (MILK_SHAKE)

Based on the foregoing, I request Amazon Support to review my Plan of Action in detail. I have put in a lot of effort to bring my business into line with the Amazon Policies. I sincerely hope for your assistance in the process of my account reinstatement. Thank you in advance!

Sincerely,

Khrystyna Vitaliivna Piven
Business Response
Date: 09/12/2022
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com Seller Performance
Initial Complaint
Date:08/02/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,My account was abruptly closed by Amazon. I reached out to them regarding the same and they mentioned that my account was linked to another closed account that violated their terms and hence closed my account. I have reiterated that I had only had one active and subscribed Amazon account which I have been using for the past 4+ years without any issues. I have probably placed hundreds of orders through Amazon and never faced any issues previously. Amazon just says that they closed my account due to the connection with another account without providing any additional information on orders, address etc. I have been charged for my annual prime membership this April and also have gift card balance attached to this account. I have also lost access to Amazon Prime with the abrupt account suspension.
Business Response
Date: 08/05/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

Ive reviewed your e-mail, and I understand you're concerned about the decision to close your account. While I know you're disappointed with our stance on this matter, I want to assure you the information you received is correct.

After closely examining your account, any related accounts, and your order history. We have ensured that any decision regarding your account was made according to our policies.

After careful consideration, we have determined that we will not reopen your closed Amazon accounts. You will not be able to place orders on our site.

Our records show that we previously closed an account of yours for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

If you have any digital content on this account, you can access the content from the Manage Your Content and Devices link on the Your Account menu on Amazon.com.
If you're concerned about any other orders, please write back to us with the order number you're referring to so that we can assist you further accordingly

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/10/2022

Complaint: 17655477

I am rejecting this response because: The business has not provided any proof of the reason they have closed my account. They just keep saying that they have closed another account to mine which is linked to my current account. I'm tired of hearing the same thing over and over again without actually seeing any proof of the same. Blatantly stating something without providing any context for a customer who has been using the service for the past 4+ yrs is downright outrageous.
Sincerely,

***************************
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 31 July 2022, I went online to check my bank balance. The amount decreased, I checked to see why.A pending transaction for payment to Amazon Prime for $14.99. Called my bank, USAA. *** ******* looked at my acct. & noticed this was a reoccurring charge since Dec. 2021. Started with a charge of $12.99 which subsequently increased to $14.99. The *** found other ***** charges like **** & **** via JCP.COM then started to complete the next steps but we were disconnected. Called back & ****************, reviewed everything, cancelled my card, put a stop pymt. on the pending transaction posted.Placed request to expedite new card. Called ****************************** *** wasn't helpful. Given info to verify my acct. ,then told to contact my bank for further options re activity on my acct. & without a heads up disconnected the line. Called the police to file a report regarding the unauthorized use of my bank acct. to extract payment for reoccurring charges for close to a year. This along with the seemingly ***** extractions of very small transactions should interest companies to investigate & prosecute persons who defraud their customers. Fraudsters know they will not be prosecuted because companies are deaf to customer's complaints of fraud big or small. This is my third instance of fraud and the 2nd time this month this has involved Amazon. On my *********** CC charges were made to Amazon for Videos; this occurred even though other fraud on this CC had been reported earlier in the month & the card was cancelled; 3 additional charges went thru & were approved. After this I called & locked the CC & the next time they tried to use the CC info it was finally declined twice. Cancelling a CC doesn't always work but locking an account seems more effective. Called Amazon; from & earlier problem with my ******************* with Amazon Prime Videos & the *** said to lock acct. I did not open, use or authorize use of but it did not stop the fraud. I need answers as to who & how this is happening.
Business Response
Date: 08/18/2022
Hello *********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the unrecognized charges and have looked into your account in detail. The charges were not on the account linked to the email on your complaint, and Prime is not active.

At times, if a card is shared with a friend, relative or acquaintance on their account, you may see such charges. We recommend you reach out to them to review their accounts, and remove the card and refund you. However, if the account cannot be found, we recommend you dispute the charges with your bank.

To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Regarding the feedback you have shared on the complaint, apparently this pertain to the conversation you had with your bank. We have noted your concerns on this issue but will not be able to offer any actions here.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 6, 2021 I purchased a zip line for my grandson to the tune of $202.05 I put it on my **************** card. Using my son-in-law Amazon account under the name of ********************* his address that it was shipped to was ****************************************************************************************. When I received my ******** Express ******************* later there was a charge for $202.05 saying that it came from Amazon bookstore it not clicking that it was the zip line that I bought my grandson and did not realize why they would put bookstore. Ive been disputed the charge. A few days later my son-in-law ********************* received a telephone call from Amazon stating that there was a purchase made on his account and then I had disputed the charge they were then going to shut his card off if he did not pay it. ****** paid the **** using his **** card and I in return paid him cash. My account for **************** was credited. A month and a half later they charged me again I have been trying to retrieve my money back for over a year now. I have made five different disputes and I keep getting shut down. So therefore I have paid for this one item 2 times and feels so I have been ripped off for $202.05 I would like for my money to be returned to me ASAP since **************** refuses to do any more disputes they said that Amazon is ridiculous to deal with and they apologize for any inconveniences.Yours truly *********************** Enclosed is proof of the two payments that they have gotten from us.Hi *********************** would like to be credited to my **************** Not ********************* **** card
Business Response
Date: 08/09/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD 202.05 to your bank account. This refund should be posted in the next 2 business days. Please contact your card issuer for support in locating this refund.
We appreciate your cooperation in resolving this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 4th and June 5th, we had someone hack our computer and apply filters to into our emails (so that we would not be notified) and purchase items fraudulently and ship them across the country. We discovered these charges on June 14th by looking at our credit card statement. I called Amazon, reported the charges. The customer service representative had me go to an Amazon site and report the charges. I asked if I should contact my bank about the charges and was told by the Amazon customer service agent that I should. I then contacted my bank and they reversed the charges and canceled the card.Two weeks later, Amazon put a hold on my account and I get an email from amazon saying that my bank reversed the charges and that I owe them for the charges I reported as fraudulent. Thinking that someone wasn't doing their job, I replied that I had reported the charges as fraudulent and basically told them to do their jobs and handle the fraud. A week later I get pretty much the same email asking me to pay for the fraudulent charges. I responded back that I reported them as fraudulent, that ***** took the money, and asked why they are asking me to pay for charges that I reported to as fraudulent. Amazon replied back with pretty much the same email that they sent previously asking me to pay for the fraudulent charges, with no real pertinent response to my email. The pattern of 1: me responding by telling them that the bank took the money back, the charges were already reported as fraudulent 2: asking why they keep asking me to pay the fraudulent charges 3: the Amazon response with the same email has been repeated 5-6 times at this point with no real explanation or pertinent response to my emails. It is an email only department, so they will not/cannot call me.It has now been about 50 days since I reported the fraud, and Amazon continues to insist I pay the fraudulent charges that ********** reversed.
Business Response
Date: 08/18/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the incorrect charges and we have reviewed the account while it was on hold. The hold has since been released and the bank advised to release the funds to your account.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

If you have concerns regarding your account security, the best action you can take is to choose a strong password for your account or enable Two-Step Verification, a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password.

To sign up for Two-Step Verification, follow the steps from this Help page: https://www.amazon.com/gp/help/customer/display.html?nodeId=****************.

For more information on choosing a strong password, please review the following Help page:
http://www.amazon.com/gp/help/customer/display.html?nodeId=********

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has closed my account, the reason is "We have closed this account. Our records show that your account is directly linked to an account we have closed for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site." This is incorrect because this is my only account that I used for Amazon. I have been ordering item for years and never had a problem. I try contacting Amazon to resolve the issue, but they keep stating the same reason why the account was closed. Could you please help me with this issue?
Business Response
Date: 08/05/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 2nd August 2022.

Sincerely,

********
Amazon.com
Initial Complaint
Date:08/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brief summary:I am writing because I was recently permanently suspended in Lost Ark for "Cheating: Real Money Trade - Buying" on 08/01/2022 by Amazon Game Studios. I appealed this suspension and spoke with a customer support representative that informed me that the ban would stay but did not provide any additional details. I believe this suspension unfairly given to me and even after I appealed and pled my case I was denied my desired resolution which is to unban my Lost Ark account that has been permanently banned.I have spend over $10,000 USD ($10,607.69 to be exact) through Steam purchases and Lost Ark's in-game store over the course of 6 months (Feb-Aug 2022) and even provided proof of my steam receipts for this and am often charging in-game gold for services that abide by the Code of Conduct (ex. Legion Raid "bussing") within the game so I believe that these may have mistakenly flagged the suspension.Desired resolution: Unban my Lost Ark account. I am a paying customer and just want access to the content I have paid for in game. Related information:Complaint Name: ********************* Steam account name: richyls Steam/Amazon Email: ********************** Lost ark character name: Reeeeech Lost ark server: Karta I have attached my steam purchase receipts. Please let me know any other information I need to provide as I am happy to provide it. Thank you.
Business Response
Date: 08/18/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the ban and have reviewed your account in conjunction with your specialists. I am afraid, the ban was found correctly applied per our existing policy.

While we see the concern with the ban, we're unable to lift the penalty on the account. However, we adjusted the penalty expiration date on our end.

You will see more information on your account details page. I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17659359

I am rejecting this response because:
The suspension duration was not reduced like explained in the email response. It has been instructed to me by a customer representative that the suspension is until 10/26/2023 and ***** had said they reduced it from that but I checked and it was not reduced at all. Please reduce the suspension duration. Thank you

Sincerely,

*********************
Business Response
Date: 08/31/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We have reviewed your appeal in this regard and confirm that we have arrived at the decision in accordance with tour terms and conditions of use. We will not be able to reverse this decision.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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