Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,721 total complaints in the last 3 years.
21,745 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been advised that I have an Amazon.com account which has been misusing services, which lead your organization to severe and block my amazon.ca account. Unbeknownst to me, I was shocked to see you claim that I have an American account. Which is I why: I am requesting that you provide me access to the account in order to temporarily download my invoices.Furthermore, I have the following request.Under section 4.9 of Schedule 1 of ******* federal privacy legislation The Personal Information Protection and Electronic Documents Act I am requesting a copy of all records which contain my personal information from your organization.You are obligated to provide copies at a free or minimal cost within thirty (30) days in receipt of this letter. If you choose to deny this request, you must provide a valid reason for doing so under ******* PIPEDA. Ignoring a written request is the same as refusing access.If your organization fails to provide a reason within thirty (30) days, I may file a complaint with the ********************************************.Furthermore, under section 4.9.5 of Schedule 1 of ******* federal privacy legislation The Personal Information Protection and Electronic Documents Act I am requesting you delete my data that you have in your organization as I have identified some mischaracterizations and inaccuracies in the information. I do not consent that you retain information of which you are inaccurately using.If your organization fails to provide a reason within thirty (30) days, I may file a complaint with the ********************************************.If you do not normally handle these types of requests, please forward this letter to the person in your organization responsible for privacy compliance.I sent the email to you on Fri, Jul 29, 9:01 PM and you have ignored my email or any of my requests above.
Business Response
Date: 10/06/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a Prime member with Amazon since 2013. I've placed hundreds of orders each year and have only returned a small percentage of items that didn't meet my quality standards. I had just renewed my Prime membership in April and in July, my account got closed by Amazon. Thinking it must be a mistake, I reached out to Amazon for clarity and the "Account Specialist" informed me that "We've found your account is directly related to another account which has been previously closed due to the abuse of our policies" I do not have another account. I've tried to get more information on this "other account" such as name, number, email, and address but the account specialist would not give me any information. Kept repeating that my account was closed because I had another account that was closed. Upset, I pressed for more information and was told that "As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate." Now I'm confused, which is it? I have another account that was closed? Or because I returned "a large number of orders"? I can't access the account so I can't get an exact number of orders returned but I know it was not a "large number of orders". On top of that, looking at any items on Amazon, most will indicate "FREE RETURNS" I found this to be deceiving as apparently there is a hidden number of orders you can return before they close your account. Had they made this clear, I would have been more careful about buying items that *** need to be returned. I had many ***** devices that all stopped working as it was associated with my Amazon account, that was also a headache to figure out. This was not a good experience with Amazon.
Business Response
Date: 10/05/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account.

I can see the team have reinstated your account and have sent an email confirmation on Monday, September 19, 2022 at 12:59 AM (PDT). Please refer to that email for any further details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A recent order of mine included, Two (2) being "Blue Dog Bakery Treats for Dogs, Peanut Butter with Molasses, **************** Doggie Paws - 18 oz"; and yes, this product is sold by Amazon.com Services LLC. I received the wrong product, "(2) Blue Dog Bakery Treats for Dogs, Peanut Butter, **************** Doggie Paws - 18 oz packages," and a damaged one at that.Today is August 14, and for the last 36 hours Ive tried calling countless times, always being re-directed through an IVR trying to address the issue. I expect either a replacement or my money back; and for the product name and item description to be corrected. Im well within the exchange period, and the Amazon App confirms this, encouraging me to request my refund or replacement through it but i've filled the form out nearly ***** times and it LOOPS me back to the start saying to contact them. Im not picky. Ill take it on a gift card on my account for all I care, **** knows ill spend it eventually but I expect what I paid for; along with a better, more EFFECTIVE means or method of having this corrected should it ever apply to anyone else. Point is, theough their own "resolve" process, it continues on being unresolved. Im not getting anywhere. To clarify, this is the 2nd experience within the last 3 months. Same incident prior, with one exception I gave up because I didn't then, just as I dont now ... have the time to continue, *attempting* to reach a CSR or put myself through a rat race via Amazons own Customer Satisfaction and Return Policies.First Experience: Order Date: 05-19-2022, Order No. 113-4118294-7060267, Order Total: $29.38 (6 items)Second Experience/Recent Order: Order Date: 08-10-2022, Order No. 113-8245508-6573804, Order Total: $62.04 (5 items)
Business Response
Date: 09/22/2022
Hello Amber,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Order No: 113-8245508-6573804

I've reviewed the issue, I do apologies and I've taken a feedback on the item and shared it with internal team for further investigation. Further more, I've processed a refund of your recent Order No: 113-8245508-6573804 refund amount to Gift card balance $9.82
The updated Gift Card Balance: $9.82

Hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bed from Amazon that arrived broken. I returned the item which was picked up by *** via Amazon on July 8th. There is no further tracking information from *** after the pick up. Amazon never received the item and refuse to refund telling me to contact ***. I contacted *** and I was told Im unable to file a claim, it must be Amazon that files. Amazon refuses to file a claim.
Business Response
Date: 08/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the bed you have returned.

I have researched your complaint but wasn't able to find the Account and order you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

If you know the e-mail address your account is under, please provide us with that registered email.

If your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com/your-account) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the correct details, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deliever stated if order with 8 hours get it today, now after i order and paid for items it say it will be in in 2 days
Business Response
Date: 08/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the same-day delivery.

To be able to check on the details, I request you to please share the order# or the item name so that we can look into it and help you further.

Please feel free to contact us directly by replying to [email protected] with the requested details.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/30/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi!I'm ****************************. I sell on Amazon and want to escalate my issue to Amazon. The thing is, my selling account was deactivated. Amazon states that my account is related to another account that violated Amazon rules. According to Amazon's policies, they believe that I try to avoid the deactivation of the first account by continuing selling on the second one. It's not true since I've never had another selling account. I'm acknowledged Amazon rules, and I know how the mechanism of related accounts works. That's why I've never tried to create another account.I did deep research on my store. I investigated ALL the possible means which could trigger the relation: email address, business address, legal entity name, phone number, charge method, and deposit method. In Business and Billing addresses history, I found the address of my preparation center (USPrepcenters - www. nyprepcenter.com): ***************************************************. I believe that the related account had the same address as far many sellers use the services of this prep center and put its address to their Seller Centrals. - So, the ONLY thing I've found is the **** CENTER. I took ownership of the issue since it was a mistake to put the prep center's address to my personal information on the account, as far as many Amazon sellers may do the same, and accounts could be linked. I applied with this explanation and supporting documents, but Amazon denied it. I really appreciate your work and kindly ask you to transfer my request to Amazon's concerned department, which can review my case attentively. I do need this business since I concentrated my efforts on growing it, and now I have almost lost my source of income. So please, review my situation. I attached supporting documents that Amazon requested to this complaint.Bets regards,****************************
Business Response
Date: 08/17/2022
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on [insert date].

Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account, **************************** has been locked due to suspicious activity. I contacted Amazon to unlock the account on 3 separate occasions, and I have been told that due to a lack of purchase on this account over the past year, there is no way to verify recovery and it is impossible to unlock my account.This Amazon account has many ebooks I have purchased for Kindle, to which I am no longer able to access the products I have purchased due to no fault of my own. I have provided Amazon with order numbers for these books, but because they do not fall within the last year, they cannot unlock my account. They refused to transfer my books to a new account as well.Amazon's response thus far has been a "There is nothing we can do to help you" response, yet I purchased products (ebooks) and can no longer access my products due to no fault of my own. Can you please assist?
Business Response
Date: 08/21/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 21/08/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Amazon,My name is *******************************. I'm an Amazon seller. After updating my bank info, Amazon initiated an investigation to confirm my identity and address. I was asked to provide a passport and credit card/bank account statement. Multiple times I submitted the requested documents. Every time they were rejected. I double-checked my personal information in my Seller Central and compared it with info on the documents I sent. All 100% corresponds. I don't know the reason why Amazon rejects my documents. I called Amazon Seller Support, but they could not explain what was wrong with my documents, just advising me to resubmit them once again. It doesn't work.I've exhausted all possible means of communication with Amazon via my Seller Central, so I ask to escalate my inquiry to the Amazon department in charge. I'm sure that my documents meet Amazon requirements, so I asked to activate my ability to sell on Amazon.com.I've attached those documents, please, take a look.Sincerely,*******************************
Business Response
Date: 08/19/2022
Hello *******,

Your submission has been reviewed and your account has been already reactivated.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App: https://itunes.apple.com/us/app/amazon-seller/***********
-- Android App: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US
Customer Answer
Date: 08/19/2022

Complaint: 17715245

I am rejecting this response because:

Still my account is INACTIVE due to the verification reason. See a screenshot attached. Please, verify my documents I submitted and activate my account.

Sincerely,

*******************************
Business Response
Date: 09/09/2022
Hello,We were not able to verify the documents provided. As a result, seller may not sell on Amazon.com, Amazon.ca, and Amazon.com.mx.We cannot give more information about this matter, and we may not reply to further emails about this decision.To cancel the monthly subscription fee, if applicable, please contact Seller Support as soon as possible (https://sellercentral.amazon.com/cu/contact-us).
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered shoes from Amazon and they sent me something totally different than what i ordered. While they were shipping i saw on Amazon what they were shipping and i contacted the seller and they assured me the picture was wrong and i was getting the shoes i ordered. When they arrived they were the wrong shoes and the ones shown in the picture. I contacted amazon and they will not credit my account because this is a third party seller. So i had to get someone to print off the label and i repacked the shoes and drove them to **** I wanted my money back and i told both AMAZON and the seller this. Now i got an email saying my order is arriving from Amazon and its the same shoes i did not order in the first place. I called Amazon and they refuse to credit me and indicate i have to wait for the investigation.
Business Response
Date: 08/21/2022
Hello Eva,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delay with your refund by seller. I can confirm the refund has been requested on 19th August, and you should see the refund in the next 3-5 business days.

Refund amount $37.88

You should see the refund in the next 3-5 business days to Original payment method.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
*****
Amazon.com
http://www.amazon.coma
Customer Answer
Date: 08/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order 111-6051541-6915403 I ordered a 1100$ laptop which including shipping and tax in ****** I paid 1380$.I received a chrome book worth 100$. I tried contacting Amazon CS several times. They asked me to send the package back to them which I did (their return label was not accepted by *** so I had topay for tge Shipping) the Item was received by Amazon on Aug. 10th after which I calked their **************** asking for a refund. They told me to wait 30 days for them to process the return. only problem is that the 30 days end much after the last allowed return date which is Sep. 4th. Dont know what to do as Amazon CS are not willing to give me any solution for the mistake they have made. I've attached pictures of the item I reveived
Business Response
Date: 08/17/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your order for the laptop and I'm sorry that you have received the wrong item. I understand that you have returned the item and waiting for a refund.

Upon checking on the details, I can see that a full refund was already issued on Monday, August 15, 2022 at 8:10 PM (PDT) back to your original payment method for the amount of $1383.08.

This should reflect on your account within 3-5 business days. This timeline may vary based on your card issuing bank norms.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=111-6051541-6915403

Refund confirmation email sent on Monday, August 15, 2022 at 11:23 PM (PDT).

I hope the above information is helpful.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/20/2022

Complaint: 17715120

I am rejecting this response because:
After receiveing the refund as ******** mentioned in his reply, I received an additional email from [email protected] :

"Hello,
We are contacting you about the return of the ASUS ZenBook Flip S13 OLED Ultra Slim Laptop, **** 4K ************ Evo Platform Core i7-1165G7 CPU, 16GB RAM, 1TB SSD, Thunderbolt4, TPM, Windows10Pro from your order ***-6051541-6915403.
Our ****************** advised us that they received olderModel. We confirmed the ASUS ZenBook Flip S13 OLED Ultra Slim Laptop, **** 4K ************ Evo Platform Core i7-1165G7 CPU, 16GB RAM, 1TB SSD, Thunderbolt4, TPM, Windows10Pro from order #***-6051541-6915403 was in the box given to IPARCEL at the time it left our fulfillment center.
We will have to re-charge you for the item if you do not return the correct item by 04 September, 2022.
Our Account Specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, please reply to this email.
Account Specialist
Amazon.com
www.amazon.com"

to which my response is:

AS I ORIGINALLY STATED, THE **** RETURNED IS EXACTLY THE **** I RECEIVED, THIS IS OUTRAGEOUS, I ALSO CONTACTED ASUS AND THEY FOUND THAT THE SERIAL NUMBER OF THE CHROMEBOOK I HAD RECEIVED WAS FROM ****** WHOLESALE CORP IN ******* (I LIVE IN *****, ******) AND THAT THE WARRANTY END DATE IS 2022/12/17. I HAVE NO WAY TO PURCHASE THE **** FROM ******. AND YOU CAN VERIFY THIS WITH ASUS AND ALSO ASK THEM WHO DID BUY THE **** AND POSSIBLY RETURNED IT, AND FROM THERE THE MISTAKE ORIGINATED.
AS FOR WHAT IPARCEL CLAIM. AS APPEARS IN THE PICTURES I HAVE SENT YOU SEVERAL TIMES, THERE WAS AN INKJET PRINTED LABEL THAT WAS GLUED TO THE *** I RECEIVED BUT THE *** WAS SEALED AND OTHER LABELS ON THE SEALED *** SHOWED THE CHROMEBOOK LABELING AND INDEED WHEN I OPENED THE *** I FOUND THE LOW COST CHROMEBOOK.
I'M CERTAIN THAT IPARCEL DID NOT OPEN THE *** AND THEIR CLAIM ONLY RELATES TO THE STICKER ON THE *** WHICH IS WRONG AS THE *** I RECEIVED WAS STILL SEALED.
I am 53 years old, Have an electrical engineering Ph.D ******** work at an israely office of a US hightech company. Over the past 15 years I've purchased numarous items from Amazon and spent large sums on Amazon.

I ask that unless amazon has pictures showing that the item in the package is what I ordered (I'm sure they dont), that they stop harrasing me and asking to recharge my account.

Sincerely,

***************************
Business Response
Date: 08/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding the return for the ASUS laptop.

I can see a refund was issued on your account as confirmed in my previous email. Post the refund issued, the team have found that the actual returned item we have received is not as same as original item we have delivered.

The team have sent the details via email and I can see you have appealed the decision with our team for which they have re-investigated this issue to help you get this resolved however the results remained same.

The team verified that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center.

Upon checking with the carrier, they confirmed that the parcel was intact and undamaged when it was delivered to you.

Please be informed that when we receive the return at the fulfillment center, all the records are reviewed right from the ordering, packaging, shipment stage, delivery and return of the item and then the return is processed after the thorough investigation.

Reviewing the customer's reason for return as a priority and then Proceeding with our back-end investigation is the part of the process. Hence, I assure you that the information you received is correct.

We will have to re-charge you for the item if you do not return the correct item by 04 September, 2022.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

I appreciate your understanding.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Amazon.com is BBB Accredited.