Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,586 total complaints in the last 3 years.
21,707 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Amazon about a loptop and I want to return it because it is broken. And they said they will get *** to pick it up but they never show up to pick up the idem. Every time i call them they always have excuses why they don't pick up the idem.Also i have a broken router and and it is to late to return it and i put it in before the ****************************************************************** the pick up code and i called them to get the code and they said they will email the code they did not do it it was about 3 times to get the code and they also have excuses and i got busy and i forgot to check the emails because i am in a stressful situation right now.And i called about ****** pieces for my mom and they said it was also broken and the said the will give me a refund and i do not have to return the idem. they did not do that
Business Response
Date: 08/17/2022
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with your Order return.

I've checked the account using the email address in the complaint and able to locate both Laptop and Router Ordered.

A return request is already in place and an email has been shared on: Tuesday, August 9, 2022 at 10:30 AM (PDT)
However, the return is required for a refund to process. Please reach *** for assistance.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has refused to allow me to access my account to cancel a subscription, due to a hold in which they couldn't tell me why, indicating to me that this company is attempting to continue to steal from my account via a subscription. I've called customer service twice and have gotten rude associates who weren't interested in helping me. I want no business with this consumer at all and they continue to withhold information from me. For anybody reading this, stay away.
Business Response
Date: 10/18/2022
Hello,

We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 18/10/2022.

Sincerely,
Amazon.com
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 10, 2022, I placed order # ***-5595069-3959430. *** lost this package and Amazon acknowledges that it is lost, but they fail to refund me.
Business Response
Date: 08/17/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint regarding ***** Alpha 7 IV Full-frame Mirrorless Interchangeable Lens Camera" and I'm sorry about the disappointment this whole situation may have caused.

Since there is not update in the order tracking information, I've requested a full refund of $2666.62 to the original payment method used.

This refund will be processed to your Amazon Store Card with in next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-5595069-3959430

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Two days ago, amazon trying to sell their gift card on their website as $20 giftcard sell as $15. I purchased 31 card. When I uploaded the card, I found out all the gift card is $15 instead. I called the Amazon customer service, they told me they are investigating this case. This morning, they told me they gave me $5 gift card in total. They owe me $155 Dollars gift card.
Business Response
Date: 08/31/2022
Hello *****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've added $150 gift card balance to your account.

Gift card balance will be added within 24 hours.

Please check and confirm.
Regards,

Arun
Amazon.com
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased some foods items with government funds and when the package was delivered on August 13th two bags of the Late July Chips were opened, damaged and all over the box. I went through the proper procedure of attempting to get a refund and/or a replacement on Amazons website and was unable to obtain the foregoing. As such, I asked for customer assistance and they were unable to refund/replace the items as it required a photograph which I have, but also the packaging label. The box was so damaged that I disposed of everything immediately after opening as there was a huge mess in my home from the open chips. There were also two cases of beverages in the package with the damaged chips and the Amazon who packed the box negligently and recklessly did not properly protect the chips from damage from the two large cases of beverages. There was no bubble wrap and/or packing paper in the box. For Amazons reference, my order # is 112-8946764-2314659.
Business Response
Date: 08/17/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointment caused due to the damaged items in the package and also the way this whole situation was handled.

The packaging methods we use have typically proven over time to protect LATE JULY Snacks Organic Potato Chips effectively. We take full responsibility for packaging your order so that it arrives safely. Thanks for taking the time to let us know. We value your feedback, as it helps us to provide the best possible service.

As I do not have an option to replace the items, I've requested a full refund of $5.39 towards the 2 x LATE JULY Snacks Organic Potato Chips to the original payment method used.

This refund will be processed with in next 3-5 business days.

Once processed, you'll also be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-8946764-2314659

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com

Customer Answer
Date: 08/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the date of 08/7/22 I bought Amazon gift cards for my son's school supplies. The cards were worth 440 dollars and when redeem Amazon locked my account. I used a debit card therefore I couldn't get a billing statement but no one helped so I sent a picture of my card only for them to deny it. They then came up with serval excuses and so I took a picture of my ID and credit card for them to reply with closing my account and steal my money.
Business Response
Date: 08/21/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 21/08/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** Help with order 112-6402296-8242601 To whom this may concern, ********** ordered this chair on February 4, 2022. Ever since I ordered this chair I had nothing but issues with this chair. Ever since I got the chair the pump never worked meaning it never went up or down on its own. It is not soft, its is quite hard, hot, and extremely hurtful. I spent 305 dollar plus 65 dollar to ship it back to them. I contacted them and they told me they cannot refund me because they can only refund the original payment method. I contacted Amazon, I original payment method was hacked in the black market for ***** and I cdannot use it anymore. So the only way to get my refund is a gift card, voucher and a item or chair. I reach out to these people 10 times and they will not l;isten to me at all. I spend 65 dollar to return this broken chair to them and they woont refund me with a gift card so I can use it to buy a new chair. I cannot use a stolen credit card through amazon anymore because it was stolen for ***** dollars. Please help **************** 305 65 is a lot of money in which I can use right about now. I really could use 305 +65 for a computer or chair or books for school. Please **** I am have been a loyal customer to ******************** and this treatment is so un fair I paid so much for this chair and paid more to ship it back to them. The chair that they sent to me was broken. THey acnt even refund me via gift card like AMAZON SAID THEY CAN it is in their terms and conditions. Please help me with this **** I do not want to go toBBB or do something just to get my money that im owe bacmk. or my chair back or something. THey are robbing me.|*********************** from Amazon was helping me trying to get me a refund or a gift card yet he stopped at the end and stated that he did not want to help me at all. Its not against company policy. Ive been a customer of ******************** for years. I have *************************** What am I suppose to do to get it back? They get 2 10 minute pee bottle break per 10 hour
Business Response
Date: 08/17/2022
Hello *********************** ****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order and shipping refund for the seller order.

I've checked the Order ID: ******************* and see that the refund has been processed already by the seller on Thursday, August 11, 2022 at 8:14 PM (PDT) to the original payment method which was used.

I'm sorry, we'll not be able to refund the return shipping charges as this is a seller fulfilled order.

If there was any option, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Loading previous messages...Messaging Assistant | **************** Hi! It's **********************'s messaging assistant again.Cooler Master Caliber X1 Gaming Chair for ********************* and Racing Style Gamer, Comfy Ergonomic 360 Swivel Reclining High Back Chairs with A Is this what you need help with?4:43 AM Yes, thats it 4:44 AM Messaging Assistant | **************** How can I help with this?4:44 AM Other issue 4:44 AM Messaging Assistant | **************** Looks like you already contacted the seller about this, and the seller has responded.I can take you to the ************** where you can view and reply to the sellers message.4:45 AM I need more help 4:45 AM Messaging Assistant | **************** OK, let me connect you with someone who can help you out with this.4:45 AM Yes, connect me to an associate 4:45 AM Messaging Assistant | **************** To get more help related to your issue, first you can start over or go back to the **************** hub.You can also chat or request a phone call. What would you like to do?4:45 AM Chat with an associate now 4:46 AM Messaging Assistant | **************** If you have details you think would help the associate, type them here.An associate will join the chat.4:46 AM S ***** has joined & will be ready to chat in just a minute.Hello 4:47 AM Shaik | **************** Hi myself Shaik to assist you. May I have the issue with this order?S 4:48 AM Hello there I purchased this fchair/order Order# ***-6402296-8242601 and I had a lot of issue with it the company agreed to give me a refund but the card that I used to buy the chair was hacked and stoclen on the blackmarket in which I cannot use it anytmore I contacted AMazon 4 times and I was told I could get a a refund via check gift card item 4:49 AM Shaik | **************** We regret any inconvenience this has caused you and hope that you will forgive this occurrence.S 4:49 AM money order i even told them this yet they keep telling me that they cannot refund me that.
Business Response
Date: 08/17/2022
Hello *********************** ****,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about order refund.

I've checked the Order ID: ******************* and see that the refund has been processed already by the seller on Thursday, August 11, 2022 at 8:14 PM (PDT) to the original payment method which was used.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed ORDER # ***-7272855-3920219 because it was promised delivery date of 2 days! This was shipped on August 11 with promised delivery of August 13. August 13 the tracking said arriving today but never said out for delivery so I called Amazon just to be told that the driver forgot to scan it and that it needed to go back to the warehouse and it would be delayed another day! That same day the tracking still said arriving on August 13 so I call Amazon to then this time be told that I needed to approve the new delivery date which was Sunday August 14! I told the agent that No one told me that! Then he said that the item was already at the ******** station and promised that it would be delivery today August 14. Today Is August 14 I call to ask why item was still not saying out for delivery and I was told item was not even on the ******** station and agent was not sure why the previous agent said it was in the station She also said item may be delayed 1 more day. I have been at home waiting for this item that is already 3 days late and over the promised delivery date. My son is sleeping in the floor while waiting for this item. Amazon needs to better train their drivers for forgetting to scan items and the agents for giving wrong information and offer some type of discount to my order since its days pass the promised date! The price of membership makes no since when items never arrived in the promised delivery date! This is unacceptable.
Business Response
Date: 08/17/2022
Hello Jan,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the delivery issue with the latest order.

I apologize for the inconvenience that you've experienced in this case.

I've checked and see that order was missorted by the fulfillment center and later it was rescheduled as per your request.

However, a replacement has been processed already and ************** to your address.

Also, the previous representative has added $40 promo credit to your account for the inconvenience that you've had.

I'll surely take this as a feedback from you and will forward it to the team for further review on it.

We'll make sure that these issues are not repeated.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/17/2022

Complaint: 17714267

I am rejecting this response because I never rescheduled anything! And I'm sure Amazon know that cause all calls are recorded as I also recorded the call. The agent said the item was not a scanned and that it needed to go back to the center and that it will be delivered the next day because the driver forgot!. After that the app said I rescheduled which is a total lie! I had to wait 4 days and call Amazon 8 times to finally get a replacement! To much effort on the prime member side to fix something that Amazon messed up! No one made any effort to check where the bed is and they did not want to do a replacement after the 4 days of the bed missing! Not my fault that Amazon lost the package! I also got an email stating that if i don't return the other bed I will be charged! FIX THAT! AS I NEVER RECEIVED THE ORIGINAL ITEM TO BEGIN WITH! It says Amazon will charge me in September if i don't send the item back. I was also told by an agent that I would be given a discount due to the hassle amazon has caused. I still have not seen anything in my account! :

Sincerely,

*************************
Business Response
Date: 08/28/2022
Hello Jan,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

The information which I've provided is as per the order tracking Jan.

Also, the previous representative has added $40 promo credit to your account for the inconvenience that you've had.

You can find the credit while placing the orders for items sold and shipped by Amazon at the checkout page.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Arun
Amazon.com
Customer Answer
Date: 08/30/2022

Complaint: 17714267

I am rejecting this response because: never was I explained why my item never arrived why it took them one week to do a replacement even though they had no idea where my package was also why is customer service so horrible. I deserve a discount in the entire order not a promo code which I can barely use unless it's Amazon ship and sold...
Sincerely,

*************************
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon Account is: ***************** I have a long membership with Amazon, I have had my Amazon Prime account for almost 5 years. And they decided to lock me from my own account and the remaining gift card balance for good. I still have over $50 worth of balance on my account. Just a few days ago, ***** held my account and asked me to submit all my billing details to remove the hold. I already submitted my bank statement with the Amazon transaction on it to verify my billing address and my right to the account. Although I think the documents are sufficient to give my account back. Amazon still didn't respond to my request. I have to call Amazon's customer service and wait for their slow response and then get an email one day later saying I can not get my prime account back. They suggest that I violated their term of using gift cards which I found unreasonable. I redeem the gift card I received from my friend and purchase goods on Amazon. Isn't that the reason why gift cards exist? The action made by the Amazon team has already caused inconvenience in my life. I want them to fix the problem as soon as possible.
Business Response
Date: 08/21/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com

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