Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,537 total complaints in the last 3 years.
21,663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June, I ordered web camera, it ended up running late and eventually getting lost, so I put in an order for a new camera, that ultimately arrived late, so I returned it, along with the microphone that I got. I was given a code for a package-less return, and I dropped both items off at **** unboxed and separate per the instructions. Two MONTHS, later, I received an email that I was being charged for not returning it.I asked for support, they said they didn't receive the item, there was nothing they could do. I said it was scanned as being dropped off and in transit. They said I'd have to figure it out with **** Again, it is two months after the fact and I have since moved. After stating this fact and asking what they would do in this position, given that I have moved and it is TWO MONTHS after the fact, they said they can't offer a refund, can't help and disconnected before saying anything else.I believe it is ridiculous that the item showed as scanned so they processed a refund, and then waited two months to the point that there is no reasonable way for me to prove the item was dropped off. Obviously it could have been lost along the way, but either way, they took egregiously long to inform me of this, so there is no reasonable recourse I could take at this time. Beyond that, the customer service was rude is disconnecting chat upon being asked a simple question of "what would you do?" If they cannot answer that, how am I suppose to reasonably take any action to resolve this?The order number is ORDER # ***-5025245-2879440 Item in question is 4k webcam **** sensor
Business Response
Date: 08/18/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that your returned item from your order has been retro charged. We're happy to assist you further, in order to continue, we need some basic information to get started.

Please reply the email with your responses to the following questions from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

The Incident Report has to be completed before September 1, 2022 to be considered for review. Send one set of responses for each package that you received from Amazon containing an item that you returned but havent yet received a refund. We typically respond in about 1-2 business days.

Please reply with the following completed template to include both the questions and your associated answers:

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? **** pickup, *** drop off, mailed with ***** or United ********************** Hemes, Royal Mail, etc.):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered something the date changed after i ordered it was supposed to be here 2 weeks ago contacted them 5 or 6 times and nothing pure scum worst company service ever and no regard for my time
Business Response
Date: 08/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the delivery date getting changed.

In order to look into details, I request you to please write back to us with the item name or the order# for which this has happened.

This will help us find out what went wrong with that order and help you with the details.

Please feel free to contact us directly by replying to [email protected] with the requested information.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/27/2022

Complaint: 17714062

I am rejecting this response because:i have given them the info numerous times i should of never had to go through what i did 5 of them couldn't comprehend English they gave me the hardest time about getting a refund they shouldn't allow fraudulent sellers to advertise on their site i wasted 100 worth of my time and thats whats i expect and the items

Sincerely,

*********************
Customer Answer
Date: 09/02/2022
this piece of s*** wont let me upload the pics ***************** is the order number they knew this Tell us why here...
Business Response
Date: 09/10/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for writing back to us with the order#. I'm sorry for the inconvenience caused.

I've checked on this and I can see the carrier has lost the item while it was in transits for the delivery. Since it was lost, we have issued a full refund back to your original payment method on Wednesday, August 17, 2022 at 1:19 AM (PDT) for Order ID: *******************.

This refund should be reflecting by now on your billing statement. If the refund is still not visible, I request you to please contact the card issuing bank for the details.

I've shared the feedback regarding this missing delivery with our team to avoid this issue in future. I appreciate your cooperation and understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/10/2022

Complaint: 17714062

I am rejecting this response because:i should not.have had to call 10 times or deal with people that cannot comprehend English amazon has no regard for my time or has any customer service ethics period wasted hours of my time and they should not allow fraudulent sellers to sell on their platform which is exactly what happened the seller never shipped the item just took my money amazon helped and made me getting defrauded possible

Sincerely,

*********************
Initial Complaint
Date:08/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not accept them taking a month to issue a refund. Money may not be tight for them but it is for me. They have a simple choice bank has seen their email they will take back the money for mop and the controller so their stubbornness will have me 57 and I will make them wait they went from 14 days then when I filed complaint the time doubled the guy refuse to look at earlier emails that told me 14 days Since I paid cash for first handle I accepted Amazon credit to get another one. I want a cash refund Today they contacted me and parroted corp people there was no negotiation and did not reply. He is basing on a message dated 8 /11. All the message prior to 8 *********************************************************************************************************************** 14 days. Ask yourself this why did they delete everything prior to 8/11. That was where they told me 14 days where they told me to not message them after I filed bbb complaint. The so called negotiator looked at message and parrots it
Business Response
Date: 08/17/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about your concerns, and though the complaint did not have specific information, apparently it is about the refund processing time.

We need the returned items to be confirmed in processing before a refund can be issued.

While most returns are processed within 14 business days, some can take as much as 30 days from when they are received by the carrier.

We appreciate your patience and understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17712606

I am rejecting this response because:

Sincerely,

**********************; refund I received still have a punitive **** return fee I am handicapped and can't take stuff to cvs. So being picked up is only option in future ivwill be checking prices because of this ******* will get most of my electronics busines.at ********
mean by penalized I told someone I was sending everything back they placed charges on every type of return **** to an Amazon dropbox or to take tto cvs **** for *** to drop it off. So again I am handicapped I can barely get to church which is 2 blocks away no chance I can get to cvs.
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items under the order # ***-2252504-7263454 and received a notification that it was delivered to me when it was not. I called and requested representatives and Supervisors look up my order and locate and they refused. ***************************** if that was his real name was a Supervisor had the nerve to tell me to wait because it was nothing that could be done when I know they can track as well as locate where exactly the order was delivered. Order # ***-3081713-1376265 the same thing happened and a representative took her time and did her job and found out the order was not delivered to me. She also reordered my order for me and gave me compensation for the s**** up on Amazon end. She was supposed to refund me on the one item that was not in stock but I never got my credit of $12.99 but she is an example of someone doing there job and not just coming to work for a paycheck. The 2 representatives and 2 Supervisors that refused to help me and told me they didnt care tonight are examples of people not doing there job and are there working for a paycheck. They had every excuse in the book as to why they couldnt locate where my order was delivered and said I had to wait until Tuesday, August 16,2022. I dont appreciate being told to h*** with me this was my money that I worked for. I wasnt even given compensation for Amazon dumb driver delivering my order elsewhere. Keep the money you stole from me. I will be sure to tell everyone I know just how I was treated as well as post this on your website. I want nothing to do with your trash a** company anymore. The company I work for we have to go above and beyond to assist our customers and that definitely didnt happen today I was treated like s*** by four people and basically told f*** me and my money that I worked for not them. There is nothing $20, or $25 or even $50 can do to fix the way I was treated tonight. I HATE AMAZON as much s*** as I have purchased and money I have spent just to be told f*** you. I gotcha.
Business Response
Date: 08/17/2022
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issues.

I apologize for the inconvenience that you've experienced in this case.

I checked and see that the orders were delivered at the provided address and we'll not be able to take any action on it from our end.

Also, as we've found that you've had same issues with the previous orders, I've raised an investigation with the appropriate team and the authorities for further research in this case.

If there was any other alternative in this case, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a bunch of lying snakes. They make you pay monthly for prime but they never delivered their packages by their promised time. I have had so many packages not come on time in the company does not do anything about it. They use the same lies that it was delayed. Theres so many times Im paying extra for shipping and never get them on time. I spent $180 a year on prime. I had five packages that I desperately needed and they never were delivered on time. This company is a bunch of lying thiefs
Business Response
Date: 08/23/2022
Hello *******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm extremely sorry about the disappointing experience with your recent Prime orders.

I've checked your recent orders and except for two shipments ( three orders placed on August 12, 2022 in one shipment and an order placed on August 11, 2022 in another), most of the orders are delivered on the promised delivery date.

We're do not see a pattern for these delays as these are only two instances. However for the disappointment this may have caused, I've added a $25.00 gift card to your Amazon.com account. You can view your balance and usage history in Your Account here:

https://www.amazon.com/gp/css/gc/balance/

Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.

To learn more about using your gift card, visit our Help pages:

http://www.amazon.com/help/gc

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER # ***-1653622-0410619 On 07/22/2022. The item was supposed be delivered on 08/3/2022. However as a prime member was supposed be delivered in two days. This is issue#1 On 08/03/2022 *** delivered two boxes. The long box with the poles and other items. The *** was carry the box and broke open. The box didn't contain no hardware like bolts, nuts, screws or nothing, Upon checking it further. Some of the poles look used previously. The box had dirt in it and manual was dirty. The package/items seem used.Between 08/03/2022 and 08/05/2022 advised amazon of missing parts and damage. The package had two boxes. On 08/05/2022 *** pick up the long box was delivered on 08/08/2022. Tracking # 1Z9758R32605456589. *** driver didn't come with two labels. So I called Amazon again 08/05/2022. The driver came on 08/08/2022 snd delivered on 08/10/2022. Tracking #1Z9758RW7822967404.I was promised a instant refund at first. The first phone rep said 5-7days. 08/13/2022 did over phone 14 days. But chat said 30 days. I'm not going kept making payments to Klarna for damage/missing parts items recieve by Amazon/***. I would like to be compensated for late delivery
Business Response
Date: 08/17/2022
Hello ****************************,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm so sorry for the inconvenience you've faced. Upon checking, I see that a promo credit of $20 has been issued for the late delivery on Thursday, July 28, 2022,

Regarding the refund for the return, once we received the return, it'll take upto two weeks to get the refund to be processed.

I request you to please wait until than for the refund.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************************
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used my Amazon account *************** to place an order on Amazon Order #***-2888553-1653841 #***-0785575-3018662 #***-7653085-4394662 #***-7982608-1824222 #***-2877800-9646635 Then I received the Amazon email for having trouble authorizing my payment in 8/12/2022. Then I checked my credit card and found that the balance was insufficient, I changed my credit card **************** (card number) to continue the order placement. Afterwards I received Amazon email once again for detected unusual payment activity on my Amazon account and Amazon placed the hold on my account as well in 8/12/2022. I was required to upload my bank account bill to the Amazon in order to remove the hold. I followed Amazon's instructions and uploaded my bank statement in 8/12/2022. However, I received Amazon email which noticed me my account is closed by them for no reason at all in 8/13/2022. This is unacceptable and unjustifiable. I am writing to request that Amazon to recover my account and my order!
Business Response
Date: 08/17/2022
Hello Xuanting,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the inconvenience caused due to the hold on your account.

I've checked and see that our specialist team has already reinstated your account. You can continue to place orders.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Xuanting ***
Initial Complaint
Date:08/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/6/2022 ****** AMAZON.COM money back No 1ZE4W1684292080369 I Made a purchase on amazon.com , The Package was espectect from august 15 to 22, delivery intruction said sign required, so the *** mailman falsificate my sing and just left an the front door, i try to find help with the seller but he just said i have or had burglars at home tu may **** the package, that make me feel bad because thats ofensive... I want money refund and an apologyze from the amazon sellr and from amazon, because they prefer defend their seller to show respect to customer defending us from disrrecfull seller..
Business Response
Date: 08/27/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the bad experience with the seller and I apologize that the order did not arrive.

I've reviewed the order details and I can see a claim was filed on this order for a refund however based on the investigation from our team, unfortunately we are unable to refund or replace this order at this time.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/27/2022

Complaint: 17713607

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:08/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order from this business that was not delivered. The driver didnt follow delivery instructions and stated it was handed to a receptionist which we do not have in my building. Amazon is refusing to take ownership of this issue.
Business Response
Date: 08/17/2022
Hello Shameka ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-8943050-5301044.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

We advise you to contact AMZL_US_RUSH in order to pursue this matter further. We also recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

*******
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for iFiLOVE for iPhone 13 ******************* Girls Women 3D Luxury Sparkle and it was due to be delivered today. I received an email stating it was delivered, but it never came to my residence. I asked neighbors and looked in my building and didn't get a package. I called Amazon and spoke to two reps who couldn't help me. They gave me return for something I never received. I want a refund and a credit of 25 dollars on my Amazon account.
Business Response
Date: 08/17/2022
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern about the order delivery issue.

I've checked and see that both the original and replacement orders were delivered at the order tracking.

I've raised an investigation in this case and we'll not be able to take any action on it from our end as both the tracking show delivered at your address.

If there was any other alternative, we would have surely helped you further.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
Arun

Amazon.com
http://www.amazon.com

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