Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,847 total complaints in the last 3 years.
21,965 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hice una compra en amazon y no recib el producto, lo cual procedo al reembolso y este fue devuelto en su mtodo original en este caso Gif card Amazon, realizo nuevamente la compra esta vez con diferente proveedor y Amazon procedi a suspenderme la cuenta. Me e comunicado diferentes veces con ellos y siempre es la misma respuesta: indqueme sus datos el departamento se comunicar con usted. Llevo algo de 2 meses esperando la supuesta comunicacin y e llamado distintas veces y nadie me resuelve el problema lo cual es molestos ya que estoy necesitando el equipo y son aproximadamente 230$
Business Response
Date: 08/17/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, we're only able to correspond in English. If you'd prefer to correspond in English, please write back in English Language. If you need help with translation, a local library or university may offer translation services or a translation service online may be helpful.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Best regards,
********

Amazon.com
Customer Answer
Date: 08/17/2022
good evening. My name is ******** ********************* ******** about 2 months ago I made a purchase with my Amazon account registered under my phone number ***********. the product was a laptop the equipment did not arrive at my address and I issued the refund which was returned to your original payment method in this case Gif Card Amazon. I proceeded again to buy the equipment with a different provider and in this case Amazon suspended my account, and sent the different receipts and tried to communicate with me and I did not get any response. I would like to solve the suspension in my account under the following data: ******** ********************* ******** Cell: *********** Address: ********************************. (The account was registered only under my phone number)
Business Response
Date: 08/26/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your account.

Your account is temporarily on hold. We have taken this action because the Amazon gift card or gift card balance you are using violates our "Terms and Conditions".

If you believe this action is in error and would like to restore access to your account, please log in to your Amazon account and follow the on-screen instructions to upload your gift card purchase receipts.

You can also upload other documentation that proves ownership of the gift card, such as the image of the physical gift card or an email or SMS from the sender.

When uploading a document to verify ownership of a payment method, make sure the name, address, payment type, and relevant transaction information are clearly visible.

For more information on "Terms and Conditions", please refer to the Amazon.com help page

www.amazon.com/gc-legal

Post validating the details shared through the above procedure, we'll be able to look into it and help you unlock the account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/26/2022

Complaint: 17715706

I am rejecting this response because:
Godo day,

The truth is that I consider it to be an error on the part of Amazon since I made a first purchase with the same Gif card balance, and this was done satisfactorily, only due to delivery issues I could not receive the equipment at my home. After the refund of that first purchase, I made this second one with a different provider but using the same Gif card, and at that moment, after the refund, it was suspended. that way we can realize that it is not an error because of my gif cards. In the same way I try to access the system and it does not let me load information of any kind. I will send you by this means a screenshot with the message that shows, in addition to that, proof of my bank account, proof of my identity in *****************, proof of the purchase method of the gif cards, in this case they were purchased electronically from through an internet provider.

again I send all the necessary data for the release of my account since it presents a suspension of almost 3 months and I am in need of the equipment.

I await your prompt reply.

Best regards

Sincerely,

*****************************
Customer Answer
Date: 09/22/2022
Good day.
How long should I wait ? Nobody gives me an answer once I send the necessary documents. I need my account released immediately. I request a refund to my bank account For the total balance of $230. They blocked my account for no reason and they keep cheating me without giving an answer, they want to keep my money

El vie, 26 de ago. de 2022 8:31 a. m., Amazon.com <[email protected]> escribi:
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for contacting us about your account.

Your account is temporarily on hold. We have taken this action because the Amazon gift card or gift card balance you are using violates our "Terms and Conditions".

If you believe this action is in error and would like to restore access to your account, please log in to your Amazon account and follow the on-screen instructions to upload your gift card purchase receipts.

You can also upload other documentation that proves ownership of the gift card, such as the image of the physical gift card or an email or SMS from the sender.

When uploading a document to verify ownership of a payment method, make sure the name, address, payment type, and relevant transaction information are clearly visible.

For more information on "Terms and Conditions", please refer to the Amazon.com help page

www.amazon.com/gc-legal

Post validating the details shared through the above procedure, we'll be able to look into it and help you unlock the account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

==========================

Information received date: 8/15/2022
Latest information received on : 8/23/2022

Business Response
Date: 09/22/2022
Hello,

I am ******* from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry, we're only able to correspond in English or Spanish. If you'd prefer to correspond in English, please write back in English through the link below. If you need help with translation, a local library or university may offer translation services or a translation service online may be helpful.

https://www.amazon.com/gp/help/contact-us?ie=UTF8&mode=email&#b

Si necesitas ayuda en espaol, puedes comunicarte con nuestra **** de soporte en espaol al telfono ************. Esta **** atiende de 4:00 a.m. a 8:00 p.m., Hora del Pacfico, (5:00 a.m. a 9:00 p.m. ******* de verano) los 7 das de la semana. Para llamadas fuera de los ************** por favor marca +1-************. Para contactarnos por correo, puedes escribirnos a [email protected].

We look forward to hearing from you.

Regards,
*****************************
Customer Answer
Date: 10/12/2022
The problem has been solved, thank you very much for your help . They are a great company that provide excellent service
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB Investigators,I discovered my Account Manager has been operating my account in a manner that violated multiple Amazon policies. I have conducted an in-depth review of his activities and removed his access to my account. I have contacted Amazon several times to provide the information they requested of me. I have provided full details of what happened and how I have corrected the situation. I understand as the account owner I am responsible for any actions in the account. I failed to maintain control and accept my responsibility. I can personally guarantee the problems directly resulting from his actions will never be repeated. I have taken full control of the account and our team. I would like someone at Amazon to give my plan more than a cursory review. All I am asking for is a second chance.Thank you for your time,*****************
Business Response
Date: 08/17/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on August 17, 2022.

Thanks,

Amazon.com Seller Performance
Customer Answer
Date: 08/24/2022

Complaint: 17715662

I am rejecting this response because:
Hello

I thought I responded to you but it seems to not go through. here was my response to you. Can you please re open the case, this is a mistake to close ti.

Thank you an see below please:

Hello,
I received a new email from Amazon on 08/17 asking for the same information I have already provided. I fail to see how this email addresses my issue and is exactly what I reached out to you about.
I understand as the account owner I am responsible for any actions in the account. I failed to maintain control and accept my responsibility. I can personally guarantee the problems directly resulting from his actions will never be repeated. I have taken full control of the account and our team.
Once again, I ask for your help to have someone at Amazon to give my plan more than a cursory review. All I am asking for is a second chance.

Thank you for your time,
*****************

Sincerely,

*****************
Business Response
Date: 08/30/2022
Hello,

We have reviewed this sellers account and seller has received appropriate communication on 17 August 2022.

Thanks,
Customer Answer
Date: 09/02/2022

Complaint: 17715662

I am rejecting this response because:

Sincerely,

*****************
I have just sent this to Amazon as well:
Dear Amazon,

We received your request for greater information to reactivate the account.

The root cause of mismatching shipping details was dropshipping which was only done on 5% of orders, which will be 0% once we are hopefully reinstated. We have found dropshipping to be an unsustainable business model and have eradicated this practice from our entire business. At the time the dropshipping offences occurred, we had appointed a store manager who was pushing for greater sales as they were being paid on commission and they implemented a small number of orders to be drop shipped using seller fulfilled orders, unbeknown to me, the company owner. They have since been fired and no longer work for us. Once we are hopefully back live, we will only be selling via FBA and therefore all commission incentives will be on FBA sales.

As a result of this store managers actions, more than 50% of dropshipped orders were cancelled as they were unable to be fulfilled. Obviously this resulted in unsatisfied customers and an appallingly high number of returns and refunds. This is the reason underlying our abolition of dropshipping practices and toward 100% FBA sales.

I also want to note that we had thriving FBA sales at the time we were suspended, but the merchant fulfilled sales that were shipped by dropshipping were also marred by a supplier that shipped orders late or ran out of inventory before informing us and thus did not meet Amazons high level of customer satisfaction. Upon our investigation after our suspension, in addition to relieving ourselves of the store manager, we also have also ended the relationship with this supplier.

As the owner of the account, I take full responsibility for the aforementioned mistakes and understand the blame solely relies on me. As such, I also am responsible for implementing necessary changes to the entire business operations to ensure this acts do not reoccur and cause harm for either my business or the Amazon marketplace platform through causing dissatisfaction amongst customers.

Plan of Action

-       Immediately discontinue ANY dropship practices
-       Ceased any business dealings with our supplier that caused problems, and replaced this with a new supplier that has been tested thoroughly across our ******* marketplace store using WFS ******* Fulfillment Services. By only selling on *******, we are likely to be missing out on Amazon customers who, after testing, we believe we will be delighted to receive our products at the low price points we offer. After 6 months using WFS (and not seller fulfillment), we have found a high number of satisfied customers and a low return rate. This testing has given us reason to believe that we hope to use this supplier with our future FBA orders once our account is reinstated
-       Listing Closure: Closed all Seller Fulfilled Listings and will be switching to 100% FBA.
-       We, as a company, meaning all of our employees have reviewed Amazon Policy Listing in detail, along with reading our all policies and agreements and the Amazon Services Business Solutions Agreement. We have implemented further training for all staff to ensure we are complying with Amazon standards.
-       Weekly audit on customer feedback, buyer-seller messaging, and product reviews weekly to discover any potential issues that come up. This will allow us to monitor trends

To reiterate, we will no longer be using dropshipping in any form and will be selling 100% FBA only. I know this has caused irreparable harm to my account and our customers. With the move to FBA, no late or cancelled shipments will occur in the future.

Thank you

*****************
Cobalt Retail - A27VJE7CN8R3SFI
Business Response
Date: 09/12/2022
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on September 12 2022.

Thanks, Amazon.com Seller Performance
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i would like a refund on the amazon prime benefits of ***** and **** i think it was there are too many scams/so on on amazon.scared and nervous and worried about this
Business Response
Date: 08/17/2022
Hello ******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern with your Prime charges and have looked into the account transactions in detail. The refund of the $14.99 charge was processed on 08/14/2022 to your MasterCard.

Regarding the $1.99 1 week trial, we will not be able to refund it as the two-day shipping benefits were used.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

IF you need assistance, I would refer you to the help pages on Amazon at the bottom of each page for guidance and hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an engwe electric bike ORDER # ***-2287490-8196259, I asked to return the bike and the seller refused 5 times and when I filed an A-Z claim with amazon, and they said they would guarantee the claim, they denied my request three times.They continue to tell me I received the correct item, but I have notified them, I never said that was my reason, but the bike can't regulate the speed and it's too dangerous and that is my reason for wanting to return the bike.I informed them, if I get hurt, I will take legal action, so they threatened by telling me I returned too many items in the past twenty years since I had an account with them!
Business Response
Date: 09/09/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the issue with your Electric Bike order, this was shipped and sold by a third party seller, ENGWE.

The order has been refunded by the seller on Friday, September 2, 2022, the refund was issued to the **** used on the order. You should see it on your card statement within 10 days of issue.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July of 2022 I received an email from Amazon informing me that there was unusual activity on my account and that I would no longer be able to leave reviews of products.If I felt that this was an error that I could contact them.To which I did.I received another email saying they reviewed the decision and came to the same conclusion saying that my account was being paid for reviews and soliciting sellers to pay me for reviews.And then stated they could not give me any evidence to back up their claim."We cannot share additional information about this decision.Amazon Review Moderation team"I responded back asking for a higher up person to speak with and we are now in August and no one has reached out to me to resolve this.As I have been waiting for more information, the News released a segment about Amazon and Facebook.Claiming there was a ************** having people go onto Amazon and make fake reviews.With out research into my history being an Amazon customer and my reviews and with solid evidence I was paid to leave comments or solicited anyone, they assumed based on my conversation inquiring about boxes and colors with a seller and my ****** excited review that was never published, that I was a fake account, giving fake reviews and being compensated for it.That is defamation.
Business Response
Date: 08/17/2022
Hello,

Amazon previously sent you an email explaining that we had detected unusual review and rating activity associated with this account, leading us to remove all of its reviews and ratings, and restricting it such that it is no longer able to contribute reviews, ratings, customer questions and answers, and other related Community content. As a result of your inquiry regarding this action, we reviewed this case and our decision thoroughly and have come to the same conclusion. We will not restore this account's ability to contribute with Community content.

Why is this happening?
Customer reviews and ratings are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews and ratings that are in violation of our Community Guidelines and our Review policies are not allowed.

This account can no longer contribute content for the following reasons:
-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

To learn more about this policy, go to "Community Guidelines":
https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

We cannot share additional information about this decision.

Amazon Review Moderation team
Customer Answer
Date: 08/17/2022

Complaint: 17715582

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I WAS EXPECTING ELIVERY OF 8 BOOKS TODAY IN VALUE OF 300 USD..NOTHING HAS ARRIVED, YET I M PAYING PRIMEMEMBERSHIP NOTHING ...ORDER # ***-8245816-1431455 ORDER # ***-8889692-2989814 ORDER # ***-9624691-4920243 ORDER # ***-8830698-8047447 ORDER # ***-2301889-7988255 ITS UNACCEPTABLE..THEY R OUT FOR DELIVERY 6 OF THEM FOR MORE THAN 12H AND WERE SUPPOSED TO BE HERE AT 4 PM THE **** WERE SUPPOSED TO BE DELIVERED TODAY--THIS IS WHAT WAS MENTIONED WHEN PLACING ORDER- NOWHERE --DELAYED!!!!!
Business Response
Date: 09/09/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delayed deliveries and have looked into the orders. We regret the delays and have refunded the orders which could not be delivered and returned by the carrier to us.

You will find the refund info on your order details page on your account and they should show up on your account in 3-5 days of issue, if not earlier.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a product from Amazon, when I picked it up from the post office the box was opened and badly damaged (with pictures). I unpacked the box to even see if I could salvage the item before contacting Amazon. I was missing about half of the pieces and every piece of styrofoam was broken as well as the the pieces I actually received. I contacted Amazon via chat and they told me to keep or dispose of the product and asked me if I wanted a refund to original form of payment or gift card (have screenshots). I told them I wanted a gift card. I then have received no less than 3 emails stating I needed to return the item to get a refund after originally being told to keep/dispose. This item was disposed of as more than half of the pieces are missing and the ones received were damaged. I will not dumpster dive to recover these pieces after being told I could dispose and I would be refunded. This has all been explained via chat and email but I keep being told oh well you have to return it or you arent going to get a refund.
Business Response
Date: 08/17/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint. I apologize for the inconvenience caused to you. I've passed your message on to the appropriate department in our company for consideration.

We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.

As promised in previous correspondence I've issued a full refund of $45.52 for the order #***-5861623-5582654.

Refund will be processed within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-5861623-5582654

Please be assured that there is no need to return the damage shipment. I hope this information helps.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been advised that I have an Amazon.com account which has been misusing services, which lead your organization to severe and block my amazon.ca account. Unbeknownst to me, I was shocked to see you claim that I have an American account. Which is I why: I am requesting that you provide me access to the account in order to temporarily download my invoices.Furthermore, I have the following request.Under section 4.9 of Schedule 1 of ******* federal privacy legislation The Personal Information Protection and Electronic Documents Act I am requesting a copy of all records which contain my personal information from your organization.You are obligated to provide copies at a free or minimal cost within thirty (30) days in receipt of this letter. If you choose to deny this request, you must provide a valid reason for doing so under ******* PIPEDA. Ignoring a written request is the same as refusing access.If your organization fails to provide a reason within thirty (30) days, I may file a complaint with the ********************************************.Furthermore, under section 4.9.5 of Schedule 1 of ******* federal privacy legislation The Personal Information Protection and Electronic Documents Act I am requesting you delete my data that you have in your organization as I have identified some mischaracterizations and inaccuracies in the information. I do not consent that you retain information of which you are inaccurately using.If your organization fails to provide a reason within thirty (30) days, I may file a complaint with the ********************************************.If you do not normally handle these types of requests, please forward this letter to the person in your organization responsible for privacy compliance.I sent the email to you on Fri, Jul 29, 9:01 PM and you have ignored my email or any of my requests above.
Business Response
Date: 10/06/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a Prime member with Amazon since 2013. I've placed hundreds of orders each year and have only returned a small percentage of items that didn't meet my quality standards. I had just renewed my Prime membership in April and in July, my account got closed by Amazon. Thinking it must be a mistake, I reached out to Amazon for clarity and the "Account Specialist" informed me that "We've found your account is directly related to another account which has been previously closed due to the abuse of our policies" I do not have another account. I've tried to get more information on this "other account" such as name, number, email, and address but the account specialist would not give me any information. Kept repeating that my account was closed because I had another account that was closed. Upset, I pressed for more information and was told that "As we informed you earlier, we have closed this account. We took this action because you consistently asked us to issue refunds for a large number of your orders. While we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate." Now I'm confused, which is it? I have another account that was closed? Or because I returned "a large number of orders"? I can't access the account so I can't get an exact number of orders returned but I know it was not a "large number of orders". On top of that, looking at any items on Amazon, most will indicate "FREE RETURNS" I found this to be deceiving as apparently there is a hidden number of orders you can return before they close your account. Had they made this clear, I would have been more careful about buying items that *** need to be returned. I had many ***** devices that all stopped working as it was associated with my Amazon account, that was also a headache to figure out. This was not a good experience with Amazon.
Business Response
Date: 10/05/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the account.

I can see the team have reinstated your account and have sent an email confirmation on Monday, September 19, 2022 at 12:59 AM (PDT). Please refer to that email for any further details.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A recent order of mine included, Two (2) being "Blue Dog Bakery Treats for Dogs, Peanut Butter with Molasses, **************** Doggie Paws - 18 oz"; and yes, this product is sold by Amazon.com Services LLC. I received the wrong product, "(2) Blue Dog Bakery Treats for Dogs, Peanut Butter, **************** Doggie Paws - 18 oz packages," and a damaged one at that.Today is August 14, and for the last 36 hours Ive tried calling countless times, always being re-directed through an IVR trying to address the issue. I expect either a replacement or my money back; and for the product name and item description to be corrected. Im well within the exchange period, and the Amazon App confirms this, encouraging me to request my refund or replacement through it but i've filled the form out nearly ***** times and it LOOPS me back to the start saying to contact them. Im not picky. Ill take it on a gift card on my account for all I care, **** knows ill spend it eventually but I expect what I paid for; along with a better, more EFFECTIVE means or method of having this corrected should it ever apply to anyone else. Point is, theough their own "resolve" process, it continues on being unresolved. Im not getting anywhere. To clarify, this is the 2nd experience within the last 3 months. Same incident prior, with one exception I gave up because I didn't then, just as I dont now ... have the time to continue, *attempting* to reach a CSR or put myself through a rat race via Amazons own Customer Satisfaction and Return Policies.First Experience: Order Date: 05-19-2022, Order No. 113-4118294-7060267, Order Total: $29.38 (6 items)Second Experience/Recent Order: Order Date: 08-10-2022, Order No. 113-8245508-6573804, Order Total: $62.04 (5 items)
Business Response
Date: 09/22/2022
Hello Amber,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Order No: 113-8245508-6573804

I've reviewed the issue, I do apologies and I've taken a feedback on the item and shared it with internal team for further investigation. Further more, I've processed a refund of your recent Order No: 113-8245508-6573804 refund amount to Gift card balance $9.82
The updated Gift Card Balance: $9.82

Hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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