Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,586 total complaints in the last 3 years.
21,707 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Amazon chat customer service and supposedly theres nothing that can be done, that it was delivered correctly. I have attached proof/evidence that where I live we have a locker that tenant pay for in order for our purchases to be left in so we wont have problems with it getting lost etc.. I pay monthly $5 for this locker, my stuff supposed to be left in my locker or mailbox. It wasnt left in my locker or mailbox, I contacted Amazon months ago letting them know about the locker and to please everything I buy to not be left any place and they said they can see I have a locker and that I shouldnt worry at all and look what just happened with this purchase you know. My purchase was a total of $34.50 without tax, si want a refund for what I spent and didnt receive. Thanks
Customer Answer
Date: 08/17/2022
114-8557152-5881842

114-4555055-1397814
Business Response
Date: 09/06/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your items from order #***-4555055-1397814 and ***-8557152-5881842

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, I have ORDER # ***-1732306-5517047. My refund was issues end of July, however, I never received the refund. Thanks,
Business Response
Date: 08/17/2022
Hello ***************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order refund.

I've checked and see that the refund of $31.79 has been already refunded to the gift card balance on your account and it was used for a new order i,e 113-6207303-7252203 which was placed on Saturday, July 30, 2022.

Hope this information helped.

Regards,
Arun

Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Multiple orders from Amazon that get a confirmation of delivered. These items have not been delivered and unable to get any resolution or contact from Amazon. Quick to take my money and not give me my products.
Business Response
Date: 08/20/2022
Hello,

I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.

If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.

We look forward to seeing you again soon.
Initial Complaint
Date:08/13/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ILLEGAL CHARGES On July 26 Amazon.com cancelled my accounts (Amazon, Prime, Music) without warning. After several attempts to contact someone (a person) for resolution, I continue to receive the same form email from [email protected] stating in part:As we informed you earlier, we have closed this account. This is because you have consistently requested multiple refunds for packages that you did not return to us. (FALSE)After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site. On August 9 AFTER CLOSING MY ACCOUNTS Amazon charged me again for Amazon Music. This charge is illegal since they already closed my account and are no longer providing any services. I demand to be able to access my account and remove ALL payment methods to prevent any more ILLEGAL charges by Amazon.com.
Business Response
Date: 08/18/2022

Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the charge towards Amazon Music Unlimited after your account was closed.

I've forwarded this complaint to our specialist team and a full refund $9.73 was issued on August 17, 2022 towards the Amazon Music Unlimited charge of August 9, 2022. This refund will be processed to the original payment method with in next 3-5 business days.

Your account access has only been restored temporarily to accommodate these refunds. I'm sorry about that.

We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only as it relates to the specific illegal charge on our account.
Amazon.com did not satisfy my desire for acknowledgment that the root reason they claim our account was closed is baseless which was brought up during conversation with Amazon.com support representative on the phone. 100% of our returns followed Amazon.com return process to the letter, and any lost items were completely the result of Amazon.com process failure with *** and/or WholeFoods. Our Amazon.com account is being unfairly closed due to a breakdown in their business process, and we are being unlawfully accused of theft by a major retailer.

Sincerely,

*******************************
Initial Complaint
Date:08/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they cancled my account and did not give me a good reason why.We have closed this account. Our records show that your account is directly linked to an account we have closed for violating the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.We have canceled and refunded any open orders you had on this account.i had this account and only this account since 2015.Any digital content that you purchased with this account is still available to you. To access the content, click the Manage Your Content and Devices link on the Your Orders menu on Amazon.com.If you would like to appeal this decision, please reply to this email to reach an account specialist. Our customer service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.
Business Response
Date: 08/17/2022
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 17 August 2022.

Sincerely,

Rupsa
Amazon.com
Initial Complaint
Date:08/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed order 114-3351373-2321854 for 200 baseball card toploaders. When the package was received there were only 100 toploaders in the box. Amazon advertises free shipping and returns for prime customers. When attempting to return the item I am prompted to pay for the item to be picked up or the option to transport the return at my cost. I would like the item cost refunded and a reimbursement of my prime subscription cost.
Business Response
Date: 08/16/2022
Hello *****,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the missing items from your package.

Firstly regarding Free Returns; even though we have a free returns policy, it only applies to the return reasons which is an Amazon or Seller error. In this case, it looks like a glitch that you saw return shipping fee when the return reason is an Amazon error. This doesn't happen usually.

I've checked the order and see that a free replacement order with **************** Drop Off to return the incomplete item was created. Replacement order is expected to be delivered on August 19, 2022.

I hope the replacement order works out fine. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created a baby gift registry with amazon due to their return policy "Gifts purchased from your Baby Registry are eligible for free returns within 365 days of the receipt of your shipment.When I tried to return a gift (unopened and unused) it showed that it was ineligible for returns. I reached out to Amazon, and the agent couldnt give a reason why, but issued me a promotional credit for the item.I used the credit to purchase an item, but when it came time to return, the promotional credit was not returned to me. I was then told that promotional credits are not refunded and it was my responsibility to dig for that information, even though I had asked the agent at the time the credit was issued about whether it would expire, leaving plenty of room for him to offer up additional information.Then upon further inquiry, I was told that the gift was ineligible for return simply because the purchaser had not marked it as gift at time of purchase, even though it was purchased from my GIFT REGISTRY. Nowhere in the information about registry returns does it state that the purchaser needs to mark it as a gift.Theres just a lot of fine print and withholding of information that is incredibly deceitful. At this point, I would just like the credit for the gift I wanted to return ($19.37).
Business Response
Date: 08/16/2022
Hello ******,

I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and I'm sorry about the issue with the baby registry item you received.

I've checked and see that the item you received from your Baby Registry is an item from our Health and Beauty Store even though it is a baby item. Since it is a medicine, due to health and hygiene reasons, this item is non-returnable.

I understand that you'd like to return the "Twelve South AirFly Pro | Wireless Transmitter/Receiver with Audio Sharing for up to 2 AirPods/Wireless Headphones to Any Audio **** for use on Airpla " which you purchased using the promotional credit to compensate for the refund of the Baby Registry item.

Please reply to this email once this item is returned and a refund is processed. I will add the $19.37 promotional credit you used on this order back to your account.

I hope this helps. We hope to see you again soon.
Regards,

**************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My lost ark account is banned by AGS for no reason. I contact the live chat customer service, they only tell me I am banned by AGS and can't give me any more information. Then I appeal the ban, I got an automatic reply and no more information. As I have been playing this game fairly, I insist the ban should be removed.
Business Response
Date: 11/22/2022
Hello,

I'm *********************** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

In continuation to our previous correspondence, I have checked with our internal team and see that they have requested for player's in-game name and server so that we'll be able to check the account's information.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

I hope this information helps.

Regards,

****************
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account with Amazon was suddenly suspended and I have no idea why. I suspect it could be fraud and am worried that my personal information has been compromised. I have called 4 times to customer service who indicates I should receive an email from the account specialist advising on how to resolve the issue. I did receive an email from them and disclosed personal information to what I believe now is a phishing email as Amazon customer service has not sent an email. This has been going on for three weeks and I am so concerned that my account and personal information has been compromised. No one will get back to me. Only account specialist can email me and they cannot call or be called. Please help me get in touch with the proper personnel to confirm and unlock my Amazon account. I am only a buyer, not a seller.
Business Response
Date: 09/24/2022
Hello,

We have restored the access to your Amazon.com account. You can now sign in and place orders.

Thank you for your patience and we are sorry if any inconvenience was caused.

Account Specialist
Amazon.com
https://www.amazon.com
Customer Answer
Date: 09/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/13/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was suspended due to suspicious activity and I was asked to verify my credit card on file, which I did. Then I was asked to verify a credit card that I no longer had, it was replaced many years ago due to a company breech. I explained this to Amazon customer service via email. Then they asked me to verify my original credit card again, which I did. Then I get an email stating my account had been permanently closed. No big deal BUT I pay for prime on this account AND its attached to my email and it wont let me sign up for another account. I use my Amazon account religiously for my personal use, and also personal use for my parents. There is no way to contact customer service so I made another account with my cell phone and mysteriously before even getting to place an order it was suspended due to suspicious activity. Not sure whats going on but I need my account unlocked!
Business Response
Date: 08/21/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 21/08/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 08/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.