Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,769 total complaints in the last 3 years.
21,913 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bed from Amazon that arrived broken. I returned the item which was picked up by *** via Amazon on July 8th. There is no further tracking information from *** after the pick up. Amazon never received the item and refuse to refund telling me to contact ***. I contacted *** and I was told Im unable to file a claim, it must be Amazon that files. Amazon refuses to file a claim.
Business Response
Date: 08/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the refund for the bed you have returned.

I have researched your complaint but wasn't able to find the Account and order you asked about using the information provided. For your account's protection, we're only able to respond when we can confirm the request is coming from the account holder through the email address on the account.

We would need you to write from the associated email of the account for research. You can look up your orders online through Your Account (www.amazon.com/your-account).

If you know the e-mail address your account is under, please provide us with that registered email.

If your e-mail address has changed, you can update your information by visiting Your Account (https://www.amazon.com/your-account) and click "Login & Security" at the top of the page. You'll be able to use the "Edit" button to update your information.

If you're not sure what e-mail address your account is under, please contact us via phone:

https://www.amazon.com/gp/help/customer/contact-us

Once we have the correct details, we can look into it and help you further.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deliever stated if order with 8 hours get it today, now after i order and paid for items it say it will be in in 2 days
Business Response
Date: 08/30/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the same-day delivery.

To be able to check on the details, I request you to please share the order# or the item name so that we can look into it and help you further.

Please feel free to contact us directly by replying to [email protected] with the requested details.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/30/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi!I'm ****************************. I sell on Amazon and want to escalate my issue to Amazon. The thing is, my selling account was deactivated. Amazon states that my account is related to another account that violated Amazon rules. According to Amazon's policies, they believe that I try to avoid the deactivation of the first account by continuing selling on the second one. It's not true since I've never had another selling account. I'm acknowledged Amazon rules, and I know how the mechanism of related accounts works. That's why I've never tried to create another account.I did deep research on my store. I investigated ALL the possible means which could trigger the relation: email address, business address, legal entity name, phone number, charge method, and deposit method. In Business and Billing addresses history, I found the address of my preparation center (USPrepcenters - www. nyprepcenter.com): ***************************************************. I believe that the related account had the same address as far many sellers use the services of this prep center and put its address to their Seller Centrals. - So, the ONLY thing I've found is the **** CENTER. I took ownership of the issue since it was a mistake to put the prep center's address to my personal information on the account, as far as many Amazon sellers may do the same, and accounts could be linked. I applied with this explanation and supporting documents, but Amazon denied it. I really appreciate your work and kindly ask you to transfer my request to Amazon's concerned department, which can review my case attentively. I do need this business since I concentrated my efforts on growing it, and now I have almost lost my source of income. So please, review my situation. I attached supporting documents that Amazon requested to this complaint.Bets regards,****************************
Business Response
Date: 08/17/2022
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on [insert date].

Sincerely,
Seller Performance Team Amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account, **************************** has been locked due to suspicious activity. I contacted Amazon to unlock the account on 3 separate occasions, and I have been told that due to a lack of purchase on this account over the past year, there is no way to verify recovery and it is impossible to unlock my account.This Amazon account has many ebooks I have purchased for Kindle, to which I am no longer able to access the products I have purchased due to no fault of my own. I have provided Amazon with order numbers for these books, but because they do not fall within the last year, they cannot unlock my account. They refused to transfer my books to a new account as well.Amazon's response thus far has been a "There is nothing we can do to help you" response, yet I purchased products (ebooks) and can no longer access my products due to no fault of my own. Can you please assist?
Business Response
Date: 08/21/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 21/08/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB and Amazon,My name is *******************************. I'm an Amazon seller. After updating my bank info, Amazon initiated an investigation to confirm my identity and address. I was asked to provide a passport and credit card/bank account statement. Multiple times I submitted the requested documents. Every time they were rejected. I double-checked my personal information in my Seller Central and compared it with info on the documents I sent. All 100% corresponds. I don't know the reason why Amazon rejects my documents. I called Amazon Seller Support, but they could not explain what was wrong with my documents, just advising me to resubmit them once again. It doesn't work.I've exhausted all possible means of communication with Amazon via my Seller Central, so I ask to escalate my inquiry to the Amazon department in charge. I'm sure that my documents meet Amazon requirements, so I asked to activate my ability to sell on Amazon.com.I've attached those documents, please, take a look.Sincerely,*******************************
Business Response
Date: 08/19/2022
Hello *******,

Your submission has been reviewed and your account has been already reactivated.

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App: https://itunes.apple.com/us/app/amazon-seller/***********
-- Android App: https://play.google.com/store/apps/details?id=*************************************************.android&hl=en_US
Customer Answer
Date: 08/19/2022

Complaint: 17715245

I am rejecting this response because:

Still my account is INACTIVE due to the verification reason. See a screenshot attached. Please, verify my documents I submitted and activate my account.

Sincerely,

*******************************
Business Response
Date: 09/09/2022
Hello,We were not able to verify the documents provided. As a result, seller may not sell on Amazon.com, Amazon.ca, and Amazon.com.mx.We cannot give more information about this matter, and we may not reply to further emails about this decision.To cancel the monthly subscription fee, if applicable, please contact Seller Support as soon as possible (https://sellercentral.amazon.com/cu/contact-us).
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered shoes from Amazon and they sent me something totally different than what i ordered. While they were shipping i saw on Amazon what they were shipping and i contacted the seller and they assured me the picture was wrong and i was getting the shoes i ordered. When they arrived they were the wrong shoes and the ones shown in the picture. I contacted amazon and they will not credit my account because this is a third party seller. So i had to get someone to print off the label and i repacked the shoes and drove them to **** I wanted my money back and i told both AMAZON and the seller this. Now i got an email saying my order is arriving from Amazon and its the same shoes i did not order in the first place. I called Amazon and they refuse to credit me and indicate i have to wait for the investigation.
Business Response
Date: 08/21/2022
Hello Eva,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delay with your refund by seller. I can confirm the refund has been requested on 19th August, and you should see the refund in the next 3-5 business days.

Refund amount $37.88

You should see the refund in the next 3-5 business days to Original payment method.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
*****
Amazon.com
http://www.amazon.coma
Customer Answer
Date: 08/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon order 111-6051541-6915403 I ordered a 1100$ laptop which including shipping and tax in ****** I paid 1380$.I received a chrome book worth 100$. I tried contacting Amazon CS several times. They asked me to send the package back to them which I did (their return label was not accepted by *** so I had topay for tge Shipping) the Item was received by Amazon on Aug. 10th after which I calked their **************** asking for a refund. They told me to wait 30 days for them to process the return. only problem is that the 30 days end much after the last allowed return date which is Sep. 4th. Dont know what to do as Amazon CS are not willing to give me any solution for the mistake they have made. I've attached pictures of the item I reveived
Business Response
Date: 08/17/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your order for the laptop and I'm sorry that you have received the wrong item. I understand that you have returned the item and waiting for a refund.

Upon checking on the details, I can see that a full refund was already issued on Monday, August 15, 2022 at 8:10 PM (PDT) back to your original payment method for the amount of $1383.08.

This should reflect on your account within 3-5 business days. This timeline may vary based on your card issuing bank norms.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=111-6051541-6915403

Refund confirmation email sent on Monday, August 15, 2022 at 11:23 PM (PDT).

I hope the above information is helpful.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/20/2022

Complaint: 17715120

I am rejecting this response because:
After receiveing the refund as ******** mentioned in his reply, I received an additional email from [email protected] :

"Hello,
We are contacting you about the return of the ASUS ZenBook Flip S13 OLED Ultra Slim Laptop, **** 4K ************ Evo Platform Core i7-1165G7 CPU, 16GB RAM, 1TB SSD, Thunderbolt4, TPM, Windows10Pro from your order ***-6051541-6915403.
Our ****************** advised us that they received olderModel. We confirmed the ASUS ZenBook Flip S13 OLED Ultra Slim Laptop, **** 4K ************ Evo Platform Core i7-1165G7 CPU, 16GB RAM, 1TB SSD, Thunderbolt4, TPM, Windows10Pro from order #***-6051541-6915403 was in the box given to IPARCEL at the time it left our fulfillment center.
We will have to re-charge you for the item if you do not return the correct item by 04 September, 2022.
Our Account Specialist team is unable to provide support via phone or chat at this time, but if you would like to appeal this decision, please reply to this email.
Account Specialist
Amazon.com
www.amazon.com"

to which my response is:

AS I ORIGINALLY STATED, THE **** RETURNED IS EXACTLY THE **** I RECEIVED, THIS IS OUTRAGEOUS, I ALSO CONTACTED ASUS AND THEY FOUND THAT THE SERIAL NUMBER OF THE CHROMEBOOK I HAD RECEIVED WAS FROM ****** WHOLESALE CORP IN ******* (I LIVE IN *****, ******) AND THAT THE WARRANTY END DATE IS 2022/12/17. I HAVE NO WAY TO PURCHASE THE **** FROM ******. AND YOU CAN VERIFY THIS WITH ASUS AND ALSO ASK THEM WHO DID BUY THE **** AND POSSIBLY RETURNED IT, AND FROM THERE THE MISTAKE ORIGINATED.
AS FOR WHAT IPARCEL CLAIM. AS APPEARS IN THE PICTURES I HAVE SENT YOU SEVERAL TIMES, THERE WAS AN INKJET PRINTED LABEL THAT WAS GLUED TO THE *** I RECEIVED BUT THE *** WAS SEALED AND OTHER LABELS ON THE SEALED *** SHOWED THE CHROMEBOOK LABELING AND INDEED WHEN I OPENED THE *** I FOUND THE LOW COST CHROMEBOOK.
I'M CERTAIN THAT IPARCEL DID NOT OPEN THE *** AND THEIR CLAIM ONLY RELATES TO THE STICKER ON THE *** WHICH IS WRONG AS THE *** I RECEIVED WAS STILL SEALED.
I am 53 years old, Have an electrical engineering Ph.D ******** work at an israely office of a US hightech company. Over the past 15 years I've purchased numarous items from Amazon and spent large sums on Amazon.

I ask that unless amazon has pictures showing that the item in the package is what I ordered (I'm sure they dont), that they stop harrasing me and asking to recharge my account.

Sincerely,

***************************
Business Response
Date: 08/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience caused regarding the return for the ASUS laptop.

I can see a refund was issued on your account as confirmed in my previous email. Post the refund issued, the team have found that the actual returned item we have received is not as same as original item we have delivered.

The team have sent the details via email and I can see you have appealed the decision with our team for which they have re-investigated this issue to help you get this resolved however the results remained same.

The team verified that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center.

Upon checking with the carrier, they confirmed that the parcel was intact and undamaged when it was delivered to you.

Please be informed that when we receive the return at the fulfillment center, all the records are reviewed right from the ordering, packaging, shipment stage, delivery and return of the item and then the return is processed after the thorough investigation.

Reviewing the customer's reason for return as a priority and then Proceeding with our back-end investigation is the part of the process. Hence, I assure you that the information you received is correct.

We will have to re-charge you for the item if you do not return the correct item by 04 September, 2022.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on this matter.

I appreciate your understanding.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a household item and gift that were time sensitive, which is the only reason we ordered from Amazon and selected the one day shipping option. The order was placed on August 12, 2022 with Prime shipping for Sunday, August 14, 2022.First, we received a message saying that the order would be delivered sooner than expected - but they had gone and updated the shipping to August 15 instead (which we did not approve) so the order should still arrive on August 14.On August 14 we received a message stating the order was delivered. However, the photo provided was NOT a photo of the house. I have no idea what house or where that photo was taken. I've never seen it.We called Amazon customer service (which we have to do for EVERY order anymore, because Amazon messes up egregiously each and every time). We had to be transferred to multiple representatives on the other end and we could not understand most of what they were saying. Finally, we were told that there was absolutely nothing they could do - no refund, no replacement - since the package was not missing FOR LONG ENOUGH.Again, this was TIME SENSITIVE PACKAGE that was supposed to arrive to a client and now we have no other means of delivering a same-day package to them and it can very well cost us this client.We hardly ever use Amazon anymore because every time it is awful and this is no exception. Absolutely terrible customer service, awful quality products with lies in the product description, fake reviews that people are bribed into leaving, and absolute disasters with every delivery. False advertising claiming there is one and two day shipping. WE NEED TO DELIVER THIS PACKAGE TO THESE CLIENTS *TODAY* AND NOW WE HAVE NO WAY TO DO SO.An IMMEDIATE replacement is the only viable solution. A refund will still cost us money since we have to replace the gift and delivery. And a refund will not even come close to how much this could tarnish our reputation with these clients or cost us in lost future work.
Business Response
Date: 08/17/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked on your recent order details. I'm sorry that the order did not arrive as expected and it was marked delivered with a photo of a different location than your provided delivery address. I know, missing the promised delivery timeline for the time sensitive orders are frustrating. I sincerely apologize for this issue.

I understand the orders are not arriving as expected with Prime shipping. This is really upsetting and is definitely not the experience we would like you to have with us. I've looped in our concern team to get this checked for the future improvements in the deliveries. I hope the team will avoid this happening again.

Upon further checking on the order details, I can see that a refund was already issued on Sunday, August 14, 2022 at 12:08 PM (PDT) back to your original payment method.

This should reflect on your billing statement within 3-5 business days. This timeline may vary based on your card issuing bank norms.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=114-9991625-8541067

I know the refund does not fully resolve this issue, to make up for this hassle, as token of apology I've added $20 credits on your account.

The credits will be automatically applied at checkout when you place an order for the item sold and shipped by Amazon.

I hope the above information is helpful.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,
********
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a drill bit set off of amazon. I was unaware it is from a third party vendor. The package was ordered on 07/31/2022 no tracking information provided. Amazons web site states package is running late but on the way. I contacted the seller Good price shop through Amazons web site and they provided a **** tracking number. I tracked the package and it said it was delivered. I contacted the seller again through Amazon to confirm my shipping information and it was correct. I contacted **** and spoke with a representative. She informed me the package was delivered but wasn't my address and it is a flat rate envelope. I contacted Amazon representative he said let me put you on hold while I contact the seller. After three minutes he came back and said we are going to issue you a refund and shut down this seller. That following night I received an email at 1 am from the seller requesting a picture of the envelope. with the starting Hello Dear ****! I contacting Amazon again and spoke with ******** and he stated that there had not been a refund issued and I would have to wait until Wed the 17th to file. It appears Amazon has fraudulent activity with this Good price shop " this is how they spell it". I would like my $170.70 for the item not received and this not to happen to anyone else.
Business Response
Date: 08/25/2022
Hello ****,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your Order.
After reviewing, I assure you, you've been issued the complete refund for the item on Thursday, August 25, 2022 at 2:08 AM (PDT) for the Order No: 113-2194041-6789053

Refund amount :- $170.70
Refund will be credited to your Original payment method in the next 3-5 business days.

We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problem is that they locked my account. I only had the account for only a month. I made several orders received the orders paid for my orders with no problem They locked my account saying i misused amazon services. I have been trying to contact them for several weeks I have called customer ******************** they tell me they escalate the matter to another department and i should hear from them in 24 to 48 hours and have no worries. Yet when i checked my credit card they charged me a monthly prime membership for **** and i don't have access to anything. Why do they get to take my money for services that i have don't have access to. Amazon is getting too big and the little person suffers. I did nothing wrong.
Business Response
Date: 08/30/2022
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 08/30/2022

Complaint: 17714826

I am rejecting this response because: I just moved to Brooklyn about a year. My account has only been open for a month Ive paid my bills received my orders made no complaints or had any problems I just dont understand what their investigation shows that would determine I acted outside of community guidelines.

Sincerely,

***********************
Business Response
Date: 11/16/2022
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Mark
Amazon.com
Business Response
Date: 11/29/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As we informed you earlier, we have closed this account. This is because you have not met the terms of our Conditions of Use agreement. Notwithstanding the length of time you use the account, you are bound by the terms and conditions of use.

After a thorough review following your appeal, we have decided not to restore your full access to this account. You will not be able to place orders on our site.

As our investigations are proprietary, we will not be able to share our findings or methods.

Learn more about the Conditions of Use by following this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=*********.

I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com

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