Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,831 total complaints in the last 3 years.
21,952 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
they are making excuses, and the support doesn't help me, they only give serious answers from robots or super generic, they don't pay me saying that I don't have a real audience, and the only thing I do is play at home from my old pc that doesn't run anything right I just want tqitch to treat me with respect again because I didn't do anything wrong and that they put the normal ads that they always had on my channel and now there's no more why they keep making generic excuses and don't help me
Business Response
Date: 09/10/2022
Hello Lua,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We apologies for the inconvenience caused with your Twitch account. I've reviewed your complaint and attachment.

It is our goal to provide a safe and secure experience for all of our content creators and communities. This includes monitoring transactions on our Service to prevent fraudulent activity.

Your account was flagged for engaging in or supporting conduct that violates our Terms of Service. After careful and extensive review of your account history, we have decided to terminate your participation in the Ads Program (ability to run advertisements and/or participate in revenue share).
Twitch reserves the right to terminate access to products at any time. Please accept this as notice of our decision to terminate your access effective immediately.

For further contact on twitch support
https://help.twitch.tv/s/contactsupport

Im sorry, but we cant offer any additional insight or action on this matter and I regret we've been unable to address your concerns to your satisfaction.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
*****
Customer Answer
Date: 09/11/2022

Complaint: 17721303

I am rejecting this response because: I don't do anything wrong, I just play, that's what I'm saying and I don't even use the site practically, it's eventually, that's an injustice and from now on I know that amazon is dishonest and it's better to stay away from lying companies how are you doing .

Sincerely,

Lua *****
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two gift cards as a gift from family to use on Amazon last year .Tried using them on Amazon online site and got told the cards were stolen.Total was 75 dollars for both cards.I mailed Amazon copies of cards and receipts still wasent good enough for them.I even contacted rite aid ******* ** as to maybe get a refund for my already paid card the manager informed me that security at rite aid had done research on the card and found that they had been used( not by me) The other gift card 25 dollars had been purchased at ********* and they said Amazon had to refund my money back to me.
Business Response
Date: 08/25/2022
Hello *******,

I am ***** from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with Gift certificate Order

We are unable to investigate the concern with the provided information. Please provide the associated ASIN(s),Order ID, GC ID, screenshots and any error message received for further investigation.

We hope to see you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon gaming studios have ban me while having money on my account while gaming would like this matter be investigate and full credit or refund back to my steam account ot Amazon account for permanent that I have received they ban me with funds left on my account
Business Response
Date: 08/30/2022
Hello *******************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the inconvenience you've had with your gaming account.

Our team has informed that the account was permanently banned and will not be released for repeatedly violating the Amazon Code of Conduct (https://www.amazon.com/gp/help/customer/display.html?nodeId=*****************, specifically:

1. Treat others the way they wanted to be treated

Do: be kind, build fellowship with other players, and be your best, unique self.

Do not: engage in behavior that diminish, threaten, bully, insult, abuse, or harass others. This includes any behavior that:
-promotes or encourages hateful ideologies;
-promotes or encourages discrimination, denigration, harassment, or violence based on race, ethnicity, national origin, immigration status, religion, ***, gender, gender identity, sexual orientation, age, disability, serious medical condition, or veteran status

We cannot refund in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are long time customers of Amazon for over 20 years, but never had a large appliance or furniture purchase before, and they have totally messed up, and or, were dishonest, causing huge loss of work damages: Ordered a leather recliner, per an agreement with an Amazon US 800 phone manager "team leades." 1. The first of three managers agreed to make sure the mechanical leather chair was assembled, he failed, and two huge 100 lb boxes were left at bottom of the stairs not assembled - two more hours loss and sore back complications! 2. Next manager agreed to have the assembly crew arrive a week late but did not happen, 3. the third manager agreed to ensure they would be on time, and the crew did not come at all, causing us to lose whole work day waiting and responding on the phone 8 hours loss addressing it. 4. "*********" talked to us two hours on Sunday saying she was going to get the first chair refunded, and then help with ordering the new one (now in shopping cart) and would respond am, did not happen, she was dishonest disappeared - 3 more loss of work hours, still have problems. Amazon gave three credits for 1-3 so that was $220 and the repair crew gave $140 so $360 total and one free assembly (still owed) 4. recent work losses 3hrs.. Soon as this is applied Amazon can waive payment for the new chair assembly or pay their crew that is scheduled for Thursday, as the assembly is now paid for per the Amazon agreement. We much prefer the new chai sent assembled, as that will save both parties time loss damages. Perhaps Amazon should pay more in gift money for 4 dishonest and or incompetent employees causing losses. Also they should show more respect and courtesy to customers who have spent thousands of dollars with them. They need to notify by email ******************* asap as the ************* nears, and a bad back is in medical need of a recliner and they have known this! Also, last dishonest rep tried to ignore thassembly refund email for loss of work refund.
Business Response
Date: 09/13/2022
Hello,

We have closed the claim under the Amazon A-to-z Guarantee because buyer has already disputed the charge for the order 114-9085712-5688247 with their payment provider. As a result, buyer is no longer eligible for the A-to-z Guarantee. An additional refund is therefore not possible. For more information about a refund for this purchase, we suggest buyer to contact their payment provider.

Sincerely,

Customer Answer
Date: 09/13/2022

Complaint: 17720621

I am rejecting this response because: Is this the Amazon complaint? You need to put company name in it, as may not have the number. So this is not for *** case
but as far as the Amazon refund on the chair, since amazon was taking forever on the refund, we disputed it with the bank, however that bank has had this dispute
for way over a month, and there is no 100 precent guarantee that they will drop the charge, and if they do not, then Amazon remains libel for the refund. We also asked
Amazon to contact the bank that issued the card as an Amazon partner, and tell them they can drop the charge as Amazon can give as amazon did not want to pick
up their property so forfeit the right to charge for it. So Amazon should tell the bank to cancel charge, or the bank should cancel charge, or Amazon just tells the bank
to cancel the charge. If none of these then this case must remain open to ************ finally finalizes the no charge, and they are on about week six on this! DO NOT CLOSE THIS CASE UNTILL BANK CANCELS CHARGE AND THIS IS WAY OVERDUE!!!

Sincerely,

*******************
Initial Complaint
Date:08/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Aug 5th, it was sent via **** and their tracking states it was picked up Aug 8th. I called **** to open a claim, they investigated and confirmed the item was picked by their reshipper who handles business deliveries only. The item still has not been delivered. Ive called Amazon multiple times to advise them the item never arrived, they are refusing to refund and replace the item. *** asked them multiple times to conference call **** so they can verbally confirm the item is lost, but they are now refusing to call them. This item was also shipped with no insurance so Im out $100.00. Listed below are all of the reps from Amazon who refused to provide assistance in this matter and the dates I spoke with them.Belle - specialist department, aug15th Jolli - escalation department aug 10th ****- specialist department aug 15 M ***** - specialist department aug 15th ******** - specialist department aug 10th
Business Response
Date: 08/19/2022
Hello ******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

However, we were unable to locate the order ID in your complaint. We request you to write us back with the order ID and name of the product.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/26/2022
Ninja Professional Blender
Order #: 111-2599168-7361837
Tracking:9361289681013509391950
Business Response
Date: 09/13/2022
Hello,
We can confirm that the order 111-2599168-7361837 was shipped by **** on 06 Aug 2022. The tracking ID is ********************** and it was delivered to ************************************************************. We have sent repayment instructions to the customer's registered email address on 2022-09-07.
Sincerely,
********
Amazon.com
==========
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is holding my account hostage and their customer support is outside ****** making it extremely difficult to resolve anything. Im locked out of account because my phone number is temporarily not available and they cannot help me. They sent me in circles stating the two step verification process needs to be changed yet they didnt help me and I am unable to access my account and update my info and change of number. Also, most importantly, when you cancel your Amazon account, it cancels access to my IMDb account and they have changed my photos around and mess with my account. Im a professional in the entertainment industry and Amazon will change my pictures without my permission when I am not paying for their service. This affects my income and business in a negative way
Business Response
Date: 08/19/2022
Hello *****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had with your account.

Up on checking, I see that there is no hold on the account registered with this email ID and the password for this account was changed on August 15, 2022. If this change was not done by you and you are still unable to access the account,please write us back.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the below order numbers 702-4969061-8913847 (wrong sizes)701-7998726-4141037 (defective)702-8876528-1244259 (defective)I returned these products, totalling a value of $550.49. The business received the order on August 9, 2022, and has not issued a refund. I spoke to the company, and they have stated they will require until September 6, 2022 at minimum to investigate the returns, of which they hold all the items already. They have said, in an email, that if it isnt compete by this date, to call them again, and they will only investigate further. I have told the business I will wait a maximum of 2 weeks from the receipt date for the refund, and will then dispute the charges on my card, which they responded that there will be consequences for any chargebacks. When I reminded them that they already have the product, and that it is fraudulent to hold the product and my money without issuing a refund, they continued to repeat the same information without offering an actual resolution or concrete timeline for the refund.
Business Response
Date: 08/19/2022
Hello ***************,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concerns regarding the refund for the returns of item from the orders #***-4969061-8913847 , #***-7998726-4141037, #***-8876528-1244259.

Up on checking, I see that we've issued a refund of CDN$ ***** on August 17th for the order ***-4969061-8913847, CDN$ ****** for ***-7998726-4141037 on August 17, 2022 and ***** for ***-8876528-1244259 on August 17, 2022. Once the refunds are issued it will reflect in your payment method in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/15/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Fender Tone Master Super Reverb Amp from Amazon. The box arrived today and there is no amp inside of it. There is some plastic and packaging material, but the Fender Amp is not in the box. I contacted Amazon multiple times, and they kept transferring me to "the only department that could help me". I was placed on hold for 40 minutes the first time and 47 minutes the second time, and I never reached anyone. I called back in a 3rd time and spoke to a Supervisor named ***** (maybe *****), and he forwarded my information to the same department, and he told me it could take 48 hours for them to get back to me. About 5 mins later, **** from the department emails me telling me that they won't refund me or replace the item. They told me I need to file a police report and only then will they "investigate". I called my local police department and cannot in good conscience file a report because I don't know that the item was stolen. My mail delivery person delivered the box to my door and I picked it right up. It was not left on my porch, and so it was not stolen from my porch. I can't file a police report telling the police that Amazon didn't put my product in the box. I requested a supervisor to contact me immediately, and no one contacted me. So now I bought a product that cost $1,350.00, and I did not get the product and Amazon won't refund me or replace the item.
Business Response
Date: 09/01/2022
Hello *****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-0299615-7683458.

Based on our investigations, we aren't able to provide a replacement or refund for this order at this time.
You may wish to contact your local police authorities to pursue this matter further.
If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with the police report number, link, or URL to the police report that shows the following information:
* - The delivery address regarding this incident.
* - The items were delivered according to the carrier tracking.
* - The report was created for stolen items/theft/larceny/ or other similar crime.
* - The status of the report is completed or closed.
* - The date the report was created.
Please contact us back when the police report is complete.
We are unable to accept police reports that are in pending or any other incomplete status. The police report must be filed before [45 DAYS AFTER THE DELIVERY DATE] and provided in English to be considered for review. Only one police report is needed for all orders that are part of the same shipment. A separate police report is needed for orders delivered in different shipments.
Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a 10x30 Gazebo on Aug 3, 2022, for ******. This item was delivered in a beat-up busted tapped-up box. We opened the box and it only contained the poles with no canopy, We immediately tapped this box back up and requested a refund. The seller started sending messages about giving us 10per off to keep it. We were not interested because I can't use a tent without a canopy and just poles. I spoke to 2 managers who were very understanding and would get this taken care of **** I spoke to 2 one today who could care less. All he could tell me was what he couldn't do. I asked if he could contact the investigation ***** Nope. All he wanted to advise me was how this dispute had nothing to do with amazon and it was between the seller and myself. I told my husband we should cancel our prime membership because it's evident we are paying for a service that is flawed. This guy tells me to go ahead and cancel it, I told him I'm sure he could care less because that's what he has shown me the whole time talking to him. My request is that Amazon do the right thing and give me my full refund and I would like to be compensated for the inconvenience of wasting my time when time is money and holding to speak with them to no resolve. There has to be better customer service than the last manager I spoke with. Let me add to this when I spoke to ********** she was Charm. Please find more reps like her who value and know how to speak to people not just see them as another caller. I have attached docs check the dates. My item was sent back when the seller started sending these crazy requests to give 10 percent off. If AMazon fights this hard for the seller who fights for the client?
Business Response
Date: 08/19/2022
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order and customer service.

I've informed the leadership about your experience and they have already started coaching the staff. I've checked and see that the order was already refunded on Tuesday, August 16, 2022. You will see the refund in 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Returned the item and Received by seller - Did not receive a refund
Business Response
Date: 08/19/2022
Hello Lige,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Our returns team has informed that the item received wasn't which was sent to you.

The item which was sent to you was a NEW AN ***** S3000 Automotive EVAP Smoke Machine Leak Detector with Pressure Gauge & Adjustable Flow Meter, Dual-Modes 12V Car Pipe Vacuum Leakage Tester. What we received was AUTOOL SMOKE LEAK DETECTOR SDT106 INSTEAD. The item originally sent to you was a new one and was factory sealed.

Unless until we receive the correct item back, we are unable to issue refund in this case.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 08/28/2022

hi, please refund for Order. You just said you received it.

I did not track which return label corresponds to which item - because the return process is confusing and time consuming.

you did not refund either one of the those

date
Apr 8, 2022
Order #
111-8271472-6646601
Order total
$120.12 (1 item)
Complaint: 17720085

I am rejecting this response because:

Sincerely,

*******************

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