Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,196 total complaints in the last 3 years.
21,789 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I normally order 2 cases of monster pipeline every month but this month I only wanted one because I wanted to try another flavor and it was out of stock so I wanted to wait till it was back in to order it, so I ordered the pipeline but I didnt change it from 2 to 1. So I contacted customer service and wanted to return it and they said its non refundable, BUT she would make an exception this one time and refund it! I waited, no refund! So I contacted them again and the agent wouldnt answer my questions and was ignoring me and I finally ended the chat!! So I contacted them again and agent said she fixed everything and my refund would be here in 3-5 days! Waited never came! So I contacted them again same thing WOULDNT answer questions and said I would be getting an email in 24hrs about my refund! So after weeks of being lied to and expecting my refund and contacting Amazon 5 times and not getting any answers and BEING TOLD 2 TIMES THAT I WOULD HAVE MY REFUND IN 3-5 BUSINESS DAYS, I get the email saying Im not getting the refund!! I have copies of all chats from day 1 saying all of this backing every single word I have said!! If they would have said from the start sorry theres nothing I can do that would have been fine but they are the ones that suggested the refund and promised it to me 2 times and now after ALL THE TROUBLE AND STRESS THAT I HAVE BEEN THRU DUE TO THIS i Just think the company is in the wrong!! My mother and aunt have had accounts with Amazon for many years and THATS the only way they shop and they told me to open an account and to shop this way and I had plans to shop this way and had products in my cart in fact getting ready to order but I have had nothing BUT A VERY BAD EXPERIENCE WTH AMAZON AND WILL BE CLOSING MY ACCOUNT!! And my mother and aunt is now going to close theres and just start ordering from different stores because they are tired of getting broken products and pay for prime 2day shipping and half the time it doesnt come in 2day!!
Business Response
Date: 08/20/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your concern regarding the order for *************** Juice, Pipeline Punch,16 Fl Oz". I can see the item is non-returnable and is not eligible for a refund because the item is not damaged or defective.

I understand the customer service associate have offered a refund however I'm sorry, the refund wasn't possible on this order hence it was not processed. I've forwarded your feedback and looped in the concern team about the miscommunication done by the representative. A necessary action will be taken on it to avoid these instances in future.

For more information about the Amazon.com return policy, including those items which cannot be returned, please visit the following link to our Help Pages:

https://www.amazon.com/gp/help/customer/display.html?nodeId=*********

I appreciate your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/20/2022

Complaint: 17714762

I am rejecting this response because:YES I KNOW THAT WAS REFUNDABLE!! But your customer service agents told me several times that they will go ahead and give me a refund for it! They shouldnt tell people that they are getting a refund (by a couple different agents) and then not stick by their word!! Thats my problem, THATS why I am upset! I was lied to being told several times I was getting a refund when I wasnt!! And then after dealing with all this I asked about a promotional credit and they told me NO! I dont know what is going on at Amazon but I know I have my opinion and I will make sure I express it to whoever I speak with and let them know to be careful and the experience that I have had with Amazon!

Sincerely,

***************
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Your company in the pharmacy area is unorganized. I have tried to switch over from ******* to amazon for the past 10 days and its a terrible mess. 1st of all, I never pay more than $3.95 for any prescription at ******* and most are free.You're prices are scary at best and its hard to understand. So I sort of got past that and tried to log in to order and you asked for my email and password, OK, then a OTP, OK, than a third time to a phone number that ive never heard of so now, since I cant change me number in your system I have to go back to ******* because again, your system is poorly dsigned and unorganized. I am out of 3 meds and after 10 days you still cant get it right. I gave you my list and it was mostly for tablet form meds and you try to replace them without asking me with liquid forms. I want you to cancel all my orders and send them back to ******* on ******************* in *********** ** so I can get the meds I am out of. They ask for a user name and password and a 4 number PIN and when I order them its ready the same day. I dont need a pharmacy, no matter your size, to fill my orders when I need them and not s**** around with them and tell me now it will be the 19th before you can fill them, if you can fix this mess then let me know Asap. Change my phone number to one I actually have and overnight them, or return all 20 prescriptions to the ******* I mentioned.
Business Response
Date: 09/23/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for bringing this complaint to our attention and for providing Amazon Pharmacy with an opportunity to respond. As a member of the Better Business Bureau, we take the responsibility of addressing customer concerns very seriously. We're unable to provide protected health or account information to the Better Business Bureau in response to **************** feedback, but can confirm that ************** spoke to our ************* team on August 9th, 2022, and again on August 13th, 2022 to address his concerns. We placed a request for the transfer of his prescriptions to the local pharmacy he provided on July 29th, 2022. His local pharmacy responded on August 13, 2022 to the request and our outreaches. Should ************** have additional questions or concerns, we ask that he contact us directly by calling ************.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
http://www.amazon.com
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to remove Amazon day the option to save the total removal is not an option. This is the default shipping for all items and the only reason I chose a day was for a promotional credit. I feel suckered into selecting this Amazon day for delivery and I would like to be able to opt out. Support was not able to assist me and told me this will be the default shipment can not be removed and I would need to manually change it.
Business Response
Date: 08/17/2022
Hello *****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern with the Amazon day delivery option with your orders and have looked into the issue. You could choose other delivery options while you place your orders.

Amazon Day gives Prime members another delivery option. Prime members will still be offered the other delivery options theyre used to.

We appreciate your feedback about Amazon Day. It is important for us to know how customers react to all aspects of shopping at Amazon.com, and I've passed your comments along to the appropriate people in our company.

I hope this helps.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Apple Watch 7 on Amazon.com on Apr 7, 2022. Although the watch works fine, I want to return it because I anticipate a new one. When I am returning it, I only had an option of *** pickup, but the driver never showed up. A few days later, I called Amazon customer service to ask for a change of shipment option, the agent arranged to help me to switch to a self-ship option. Once I shipped my item, I sent messages to inform the agents that I had shipped using ***** A couple of weeks later, I called and asked why my refund wasn't there yet, they told me I would be receiving emails regarding it, and this was when the trouble started. They sent me with a tracking number with the original *** pickup, which I have no access to. I kept back and forth sending emails telling them that I do not have access to the label, but every time I did so, another agent that has no memory of what I had sent before sent me the same thing telling me that according to their tracking (which I have no access to) they have yet received the item. Finally, I can't take this anymore, I dispute the charge with the bank however, as of today, they rule in favor of Amazon (because it is an Amazon Store Card) as they claim that they "cannot investigate without further information" (which they did not specify).I would want to know why a company with BBB Accreditation would have such "exceptional" customer service that cannot even look at the last email their customer sent as a reference point when replying it and made no effort in any information their customer sent. Finally, I would want my money back or at least find me my package back (as it has my return info on it), or else I am sure I would not purchase with Amazon again.
Business Response
Date: 08/19/2022
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD ****** to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.
We appreciate your cooperation in resolving this matter.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

*****
Customer Answer
Date: 08/22/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Pak ***************
Initial Complaint
Date:08/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 9, 2022, I ordered two tarps on Amazon and received on 11th. Used one over a swimspa cover, saving other. After pool use, I pulled the tarp to place back on and all of this ***** "dust" fell on me. At first I thought it was dirt, then I saw the ***** "dust" piles on cement while realizing I was breathing that stuff moving the tarp. Looking on top, there were **** patches, streaks where it should be *****. In less than a month's use the tarp deteriorated. Price for two tarps totaled $208.92 . My concern is selling poor quality or perhaps a counterfeit, but more so the health concern of breathing in the ***** flakes/dust. Myself or anyone else should not be subject to this potential health hazard. Attached are pictures of 1) **** blotches on tarp, and 2) just one area of dust piles that accumulated when I lifted the tarp. I've used two other tarps for same purpose, and never had this issue. Still trying to figure out if I should sweep or vacuum the piles.Below is order number ORDER #***-7976432-7269006.Tarpco Safety Extra Heavy Duty 14 Mil Tarp Cover, Waterproof, UV Resistant, Rip and Tear Proof, Poly Tarpaulin with Reinforced Edges for Roof, Camping, Patio, Pool , Boat (*****/Black 18' X 24')30 day refund policy, missed by two days. Would at least like a refund for second Tarp, but more importantly this needs health inspection to what particles folks are breathing (paint, plastic flakes?) when tarp deteriorates in such a short time.Unable to connect with Amazon about complaint. Responded to write-up of product in hopes others will avoid this product.Thank you!
Customer Answer
Date: 08/15/2022
Hi BBB,

A friend had Amazon phone number (different than one you posted) of which I used to contact them (though email better for me as I'm hard of hearing, but that method didnt work which is why i contacted you). They are refunding the entire purchase to my cc after I return the 2nd tarp. I do not think it's healthy to return the deteriorating/defective one for me or the ones receiving it. Uncertain what to do about my concern for folks who breath in the tarps's deteriorating "dust" particles. It really is bad, just not a few flying particles. If you are able to advise, I will try to pursue with whomever. Thank you for being there for the consumers.

OK to close BBB ID# ********

Kind Regards,
- Cynthia

Business Response
Date: 08/17/2022
Hello *******,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern over the tarp and have reviewed the order in detail. I see a prepaid *** return label has already been issued, you could use it to return the item.

Our customers' safety is extremely important to us. I've referred your concerns about the tarp along to the Product Safety team and theyll investigate further. Im not able to update you on the investigation, but I can assure you that our team takes these matters seriously and will investigate and remove the item from our site if necessary. If they need more information, theyll reach out to you.

Once the return comes in and is confirmed, a refund would be issued to you.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon forces sellers to accept returned items without verifying the claims of the buyers. Perfectly fine items are returned as defective if the buyer doesn't want them and Amazon does nothing to help the seller. The item is then returned in a worse condition and can't sell as easily. The shipping is attrocious and is a complete rip off. Sellers lose huge money. I just had to pay Amazon $96 to return a $60 item.Amazon has no right to authorize a return on my items that aren't defective. They owe me the money for these items and shipping they screwed me out of. Amazon must stop this practice all only allow returns to defective products when needed.This is for order ************** and 33461492094082.Thanks,****
Business Response
Date: 08/30/2022
Greetings from Amazon Services,
I understand that the seller have contacted with regard to automatic returns on Order IDs: ************** and **************.
On checking the Seller account, the above Order IDs are not Valid Order IDs.
Further, Amazon authorizes U.S. returns that fall within Amazons returns policy for all seller-fulfilled orders. We will provide buyers with prepaid return shipping labels on Sellers behalf. Policy can be confirmed using link below
https://sellercentral.amazon.com/help/hub/reference/G200708210
Seller can file an appeal if Amazon authorized a return or refund on sellers behalf and if seller believe the order should not have been authorized. To appeal a return, Seller can view the help page below:
https://sellercentral.amazon.com/help/hub/reference/G202175000
Customer Answer
Date: 08/30/2022

Complaint: 17716040

I am rejecting this response because:
This doesn't address the concern that Amazon is s******* sellers and taking advantage of a policy that doesn't allow the seller any recourse and we end up losing money when Amazon takes no hit. The shipping rates are atrocious and the return claims are bogus. I am being scammed by buyers and Amazon doesn't care. To address the situation is arduous and prohibitive. I need to talk to a representative. I don't want to open a class action law suit to try to straighten this out.

Sincerely,

*****************************
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon locked my account that had a balance of around $230 in it, they say it was for suspicious activity in the account but when they reviewed it they sent an email saying that they did not find any suspicious activities going on in the account and my account should be unlocked within ***** hours. I have been waiting over 4 weeks now for them to unlock it and I have called them about the issue over 11 times, but every time I call they tell me to wait ***** hours for them to unlock the account.
Business Response
Date: 09/22/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked with the concerned department in this matter.

After several evaluations we have determined that it is necessary to close your Amazon.com account. Any pending orders have been canceled.

They've sent you a notification in this regard on Thursday, August 25, 2022 at 11:04 AM (PDT).

Thank you for your understanding. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 12 on Amazon prime day I attempted to purchase a laptop from Amazon only to have the transaction marked as fraud and my account closed. When my account is put into a closed state it blocks me from accessing their services which I have paid for through my prime membership including Audible where I have a library of possibly hundreds of audiobooks and then also Amazon prime video. I consider this to be theft. I also have invested in the Amazon ecosystem by purchasing four ***** devices for which access is now reduced rendering them in my opinion to be paperweights. The laptop I attempted to purchase on Prime day was being offered at a 15% discount which totaled $450 and as a prime card holder was also able to be purchased on a 12 month no interest payment plan. I have gone through dozens of support calls and wasted dozens of hours of time attempting to resolve this legitimate purchase only to continually be marked as fraud and have my account repeatedly be closed after repeatedly being told by support to retry the transaction and that everything is good. ************** has told me my account is in good standing and there should be nothing blocking this prime card transaction. Amazon account specialists are incompetent buffoons. I also tried emailing Amazons supposed elite support by emailing ******************* and ******************* - no response - only more of support telling me try again and running the cycle of locking my account again. I urge everyone to dump Amazon ASAP and not get tied into their ecosystem as they will turn a loving prime member of many years to a completely disgruntled Amazon hater. Worst customer support experience of my entire life when I am trying to spend THOUSANDS with them. Idiot policies. Dont suffer these fools.
Business Response
Date: 09/09/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the concern you have shared with us on your account and have looked into it in detail. We are not able to offer any credits or price adjustments at this time.

I was not able to find any hold on your account linked to the email on your complaint.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

We are not able to speculate or offer assistance to security related concerns over email. I would request you to reach over chat or call us to verify the account and for assistance with securing your account.

I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: August 14, 2022 Amount Paid to Company: $133.43 ************ promised: I made a purchase. Before I chose the payment method, I was made an offer that if I opened a new account for an Amazon Card, that I would receive $60.00 gift card to be applied o the purchase which would have resulted to be $73.43. Since I already have n Amazon Credit Card, I called Amazon to see if I could get the discount. The agent had me to send an email showing what the offer to me was, and I did before I made the purchase. The agent told me that I would get the same $60 off my purchase since I already have the Prime Credit Card. I told the agent to stay on the line while I made the purchase to make sure that everything would go through as stated. It did not. I did not get the instant $60 off from my purchase. I asked to speak to a supervisor. Supervisor said that she was patching me over to a manager. The supervisor instead patched me over to Chase. ***** patched me back to an Amazon manager. The manager said that the card being offered was not the same as what I already had. He explained that I had a Prime **** card and not the Amazon card. I told him that I had given all of my card information to the agent before I placed the order and was told that I would get the discount. The manager said that I would receive a gift card, but that I could not apply the gift card toward the purchase. Nature of the dispute: I was led to believe before purchase that I would receive $60 off the purchase price for using my Prime Credit card and then was told after the purchase, that the offer was for a different credit card. Companys proposed resolution to the problem: Amazons manager advised that since the offer was for a different type of card, which I did not know at time of purchase, that I would receive the $60 gift card, but that I could not use it on this purchase, but on a future purchase. Account Order Tracking Number: Order #***-1271181-3434601.
Business Response
Date: 08/17/2022
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the gift card credit for $60 for using Amazon Prime **** Reward card. The offer that is available on the website is applicable for the NEW Customers signing up for **** Reward card for the first time. If the new card is approved by the ************* an instant reward for $60 as a gift card balance gets added to the Amazon account.

Since you have used the existing card, this offer did not apply. I understand that you have already confirmed these details to the rep before completing the purchase and the rep assured this discount however I'm sorry, it wasn't eligible for the existing card holders.

I've shared the feedback with the relevant team for necessary coaching to avoid these instances in future.

I understand you are looking to apply that discount now on your recent order, while that option is not available, as an alternative, I'd like to offer you $60 as a promotional credit balance. This can be automatically applied at checkout when you place the next order for the item sold and shipped by Amazon. Please note: This credit will only be visible at checkout when you have the eligible item in the cart.

The promotional credit doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.

For more information about promotional credits, including the terms and conditions of use go to:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

If my offer is acceptable, please directly reply to this email. As soon as I get your confirmation, I'll add these credits on your account.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/20/2022

Complaint: 17715777

I am rejecting this response because: I am requesting a return label and refund for the item. I believe that the wording on my current Prime card is misleading in that it says on the back of the card, Amazon Prime. But you argument is that it is a Prime **** from Chase. As a comsuner, that is a play with words making it hard to distinguish one card from another and I think that is the intent. Please send the return label to: ******************.

Thank you,

Media *******
Business Response
Date: 08/28/2022
Hello,

I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the description and presentation of the Amazon **** Reward Card details.

I've shared the feedback with my team for looking into it to make it more clear for our customers.

As you have requested for a return for your order, I see a return label is already created on it. You may print the return label using this link.

https://www.amazon.com/spr/returns/label/112f8696-168c-4979-aba7-1ce86189a96a?printerFriendly=1&src=old&rmaId=D8pFX7xhRRMA&linkGeneratedOnTimeStamp=1661680913912&ref_=spr_share_label_post&encoded=1&token=57c0754b-46b8-4be7-b2df-87a2e0e49e87

The same is sent on your registered email id on the account.

Once the item is received, a refund will be issued on your account.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/31/2022

Complaint: 17715777

I am rejecting this response because:

Sincerely,

Media *******
Initial Complaint
Date:08/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a set of four denture adhesive powders and a set of three denture adhesive pastes. When I received my package all that was in there were the three denture adhesive pastes. I did not receive the four denture adhesive powders. I contacted Amazon twice about this and neither one of the customer service representatives would help me. They would not send me the items nor would they refund my money for those items that I didn't get. All they would say is that the package was delivered and there's nothing that we can do. Yes, the package was delivered, there's even a picture from the delivery person that shows that the package was delivered. But not all the items I ordered were in the package. I want the four bottles of denture adhesive powder that I paid for as my local supermarkets have not been carrying them lately and I need them. I would prefer to have the items sent to me rather than a refund. But either or will be satisfactory. Please help me with this. Thank you.
Business Response
Date: 08/30/2022
Hello,

I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Were sorry to hear that you havent received your item(s) from order #***-5067245-1936211.

Based on the results of our investigation, we wont be able to provide a replacement/refund for this order at this time.

Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract.

This means that the risk of loss and title for such items pass to you upon our delivery to the carrier." See https://www.amazon.com/gp/help/customer/display.html?nodeId=**************** for more information.

We recommend that you consider selecting a more secure shipping address, such as your workplace or an Amazon Locker, in the future to avoid further problems.

Thank you for your understanding.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/01/2022

Complaint: 17715765

I am rejecting this response because:
I received no resolution to this problem. Amazon did not send me all the items I ordered. The response I've gotten from Amazon is saying that since I received my package, that it must be someone else's fault. It's nobody else's fault but Amazon's. Whoever packed my order clearly did not include all my items that I was supposed to get. Amazon is telling me that I should switch to a more secure location for my deliveries?? Why do I need to switch to a more secure location when I obviously received my package which is shown in the photo that the Amazon driver took. The photo that the Amazon driver took clearly shows that my package was delivered. And my package was intact. It did not look like it was opened at all. It was securely sealed. Amazon is refusing to take responsibility for the error on their part. This is completely and totally unacceptable. I want the items that I paid for!! Not only is Amazon refusing to send me the items I paid for but they're refusing to refund me for the items that I didn't receive. This company is going severely downhill.
Sincerely,

*****************************

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