Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,838 total complaints in the last 3 years.
- 21,959 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had my last two orders from Amazon go out for delivery and between leaving the local delivery hub to my door, GET LOST! I dont understand how THIS can happen! I have received refunds for these items but am now afraid to even place an order with them again. My complaint is with the local delivery hub more than Amazon in general, but Im hoping they can fix the problem with this hub, and find who may be unlawfully misdirecting or mishandling packages. I request an investigation into why MY packages are the only ones having this issue! Ive been a customer for many years without any problems until recently. I would like contact from Amazon explaining this to me. Thank you.Business Response
Date: 08/10/2022
Hello ***********,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am sorry to hear of the issue with your deliveries which were expected to be delivered on Thursday, August 4, 2022 and have looked into the issues in detail. We sincerely regret the inconvenience.
While we take great care to ensure that your packages are delivered without incident, occasionally there are issues. At times, due to situations beyond our control, orders may be delayed, damaged, misdirected or otherwise undeliverable.
At this time, I do not have specific information on what happened to your shipments. However, we assure you that we take full responsibility in these situations and are happy to issue a refund or replacement as options permit as soon as possible.
I hope this helps allay your concerns. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.
Regards,
Raman R.
Amazon.com
http://www.amazon.comInitial Complaint
Date:08/08/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB and Amazon,My name is ****** Sitnicka. I'm the owner of the Amazon selling account 'LiftMax.' My account was found related to another selling account, '**************,' which violated Amazon policies. In my appeals, I explained to the Amazon Seller Performance Team that I know the owner of the related account (his name's Vitalii Katimon), and I know when and how the relation happened. Also, I sent documents to prove that my account is no longer connected with another account. I did all my best to break the connection. I'm sure that all steps done are solid, and my account is no longer associated with the '**************' account. However, Amazon didn't accept my arguments and refused all my appeals. I've exhausted ways to get my account reinstated and decided to contact you for help. Please, escalate my case for an additional review. I have attached all the documents I sent to Amazon the last time for review. With kind regards,Renata SitnickaBusiness Response
Date: 08/11/2022
ello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We took this action because our records show that this seller lost their Amazon.com selling privileges under another account. Once we remove selling privileges, sellers are not allowed to establish new accounts.
Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.
Sincerely,Amazon.com
Customer Answer
Date: 08/12/2022
Complaint: 17685970
I am rejecting this response because:
Dear Amazon,
I don't have a separate account. Please, investigate the documents I sent before. My account is crucial for me. This is my only source of income. Please, allow me to continue selling.
Sincerely,
Renata SitnickaInitial Complaint
Date:08/08/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon.com charged my credit card for Prime membership. I have never had Prime membership, nor requested membership nor have I ever sought their free Prime membership trial. The charge appears as follows on my credit card:Recent Transactions AMAZON PRIME PMTS Amzn.com/bill WA Amount $147.34 Pending Purchased On Aug 06, 2022 Cardmember Name *************************** Spend *************************** Continuity Subscription I had not been contacted by nor had I contacted ******************* When I communicated with Amazon **************** Representative, I was given no answer as to why I was charged. The **************** representative did say that my credit card charge will be corrected. I wish I had the confidence that that will take place. I do have a concern that if Amazon has done this with my account, there is a possibility that they have done this to others.Business Response
Date: 08/11/2022
Hello Ms. ***,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry for the inconvenience you've faced in this regard.
We were unable to find an account with the email ID you've provided. Since the charge was not authorized by you, we request you to dispute the charge directly with the card issuer.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.comCustomer Answer
Date: 08/16/2022
Complaint: 17685871
I am rejecting this response because:I want to follow up concerning the explanation provided by Amazon.com.
******** states in response, "We were unable to find an account with the email ID you've provided. Since the charge was not authorized by you, we request you to dispute the charge directly with the card issuer." That simply is not true. When I saw the charge on my credit card (associated with that email), I called Amazon's ***************** The **************** rep acknowledged that ********************** had in fact charged my card for Prime membership of which I had never requested. While Amazon has since credited back my card for the charge, my concern is that they may be doing this to other people.
Thank you,
***************************
Initial Complaint
Date:08/08/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to escalate the blocking of my account to another department. And I found information that you can help me with that. About 3 months ago amazon blocked my account. I have already sent 3 appeals, but to no avail. I am attaching the text of my appeal to this complaint and ask that it be sent as well. Please contact Amazon on my behalf to reconsider my appeal.Business Response
Date: 08/11/2022
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We took these actions because the seller was in violation of our Code of Conduct policy and Drop-shipping policy.
Under the terms of this sellers agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on May 07, 2022. We notified the seller of this decision by email on that day.
The funds in the sellers account were not eligible for transfer until August 05, 2022. The seller can write to us at [email protected] to request a transfer of any funds remaining in their seller account.
Sincerely,Amazon.com - Seller Performance
Initial Complaint
Date:08/08/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Details of Issue:- Product Name; ***** Model: **** (Silver)- Description: 42" Wind Curve Platinum Oscillating Space-Saver ******************************** Ionizer - Date/Order Number: January 16, 2022 / #***-3735697-9027402 - Issue: Ionizer Fan Speed Switch is not functional; only works on Hi Speed - Resolution: I want a replacement or full refund ($58.01)Business Response
Date: 08/13/2022
Hello,
I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint. Upon checking the order #***-3735697-9027402 I see that the order was placed on Sunday, January 16, 2022 and the return window has expired already on February 18, 2022 .
At this point we will not be able to accept any return for this item. You may reach out to the manufacturer for further assistance in this matter.
Your patience and understanding is appreciated. We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
http://www.amazon.comInitial Complaint
Date:08/08/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
https://forums.playlostark.com/t/false-positive-ban-with-proof-and-evidence-of-what-happened/446467/201 I was banned from my favorite game Lost ark after putting in almost **** hours. Reason they traced items i was selling on their in game market to RMT gold sellers, But the catch here is that i was selling high valued items at market value, Basically they flagged my account for selling items on the market an the people buying them was using RMT gold, So i was flagged an banned by an automated system, this situation would be the same as if you sold something on **** an the person paying used dirty money an now you are in possession of the money an the *** came an locked you up. When i submitted an appeal, all i got back was automated responses saying i did ******* worth of gold in RMT transactions, which is true as the money passed though my account, but this is not at a fault of my own, you dont control who buys your items on the market it is open to everyone. Amazon Game studio is using a flawed detection system to ban innocence players and then refusing to look into matter despite there being clear evidence on the situation. I'm not looking to *** or take legal action against them, But only bring awareness to this is*** and get my account returned to me. However if i keep getting no answer from AGS then i will pur*** legal action.Business Response
Date: 08/15/2022
Hello *******,
I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I see your concern on the ban your account faced on Lost Ark and have looked into the issue. While we see your concern, we will not be able to reinstate your account.
It's not about the level 10 gems sold in the auction house. We have data supporting you have received gold directly from the gold sellers.
I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.
We appreciate your business and hope to have the opportunity to serve you again in the future.
Regards,
Raman R.
Amazon.com
http://www.amazon.comCustomer Answer
Date: 08/23/2022
Complaint: 17685854
I am rejecting this response because: On my game called Lost Ark, I was falsely banned by an automated system. I appealed and amazon lifted the ban on 8/8/2022. Well when i logged in i was re-banned by the same flag due to a unfortunate situation were, I had high value items listed on the market place that sold while i was previously banned. I reached out to amazon with appeal again and got a new message, = to the amount my items sold for. they claim to have evidence to support this claim, so i did a GDPR request for my data which i received recently. Included in my data is no aforementioned of the 2nd ban or any of this evidence they claim to have. I am not looking for anything here but to get my account back, I have spent over $2000 dollars and **** hours on this account and amazon has refused to provide me with the data i am requesting about my self that warrants this ban. i wrote a well documented case providing everything i had available to the appeal and all im met with is random responses.
See attached forum topic on their official site for more proof. https://forums.playlostark.com/t/the-sad-truth-and-how-a-****-hour-player-is-giving-up-an-quiting/450852/5. I have also attached my GDPR Lost ark data file that amazon sent me. Also included is all the screenshots ive taken after dealing with this problem for over a week. all evidence is cleanly documented and presented to these specialists who are said to moderate the ban appeals.yet all i get is random responses half of them dont address what i even appealed for. I'm only asking for my account back and i want to cont
enjoying the game, Im not looking for anything else here, so i am not sure why amazon is fighting me on this. Because the next course i take
is a full refund of everything included in my steam purchases due to. them rejecting me access to a product i have paid for and are not providing evidence or a clear reason why. Your previous response was at 4:30 am in the morning and it was another random reply from a CS agent. I will not accept any response that doesnt actually provide me either A. Evidence on why this ban stays or B. removal of the ban itself. Otherwise i will pursuit refunding all royal ******* purchases found in my steam purchase history as you as a company are committing fraud.
Sincerely,
***********************Initial Complaint
Date:08/08/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB!I would like to ask you for help again. Amazon refuses to accept my invoices for a problematic product for no reason. Please, send a request to Amazon asking them to accept our invoices. I attach invoices. Thanks.Business Response
Date: 08/16/2022
Hello,
We have reviewed the sellers account and we are unable to reinstate their selling privileges.
We are unable to provide information on our investigation methods.
Sincerely,Customer Answer
Date: 08/16/2022
Complaint: 17685852
I am rejecting this response because:
The fact is that our product with ASIN B07HNT8SQL is authentic. This is confirmed by a number of factors.
Firstly, we buy our goods from a reliable supplier. We have already submitted invoices from our supplier. These documents were requested by Amazon. It is enough to reinstate a listing.
Here the information about our supplier:
*******************
322 ******** str., *******, ** 96793-1158
***************
***************************
www.***********
Secondly, in the "Voice of the Customer" section, we see a very good rating on this item (CX Health is good). We do not have negative feedback or claims on this ASIN.
We understand that Amazon is requesting supply chain documents from us, but we cannot send them in any way from a legal point of view. Otherwise, we will have lawsuits with our supplier. And Amazon has no right to demand these documents from us. We consulted with a very experienced e-commerce specialist who worked for Amazon, and he confirmed it. We have not violated any policies and have provided everything that is necessary. We kindly ask Amazon to remove the groundless violation from our Account Health.
Sincerely,
Skaudris DombrovskisInitial Complaint
Date:08/08/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Bureau and Amazon My account has been deactivated. I sent several appeals, but they were all rejected. I am appealing to you for help in unblocking my account. I request that my situation be escalated to higher departments. In my appeals, I acknowledged the violation of the policy and was willing to take drastic measures for my business so that such violations would not occur in the future. With the measures I have taken, I can confidently say that this kind of thing will not happen again. I hope for your understanding.Business Response
Date: 08/11/2022
Hello,
We have reviewed this account and the information provided. We have determined that this seller *** not sell on Amazon as their account *** have been used to engage in fraud or other illegal activity.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
Sincerely,Amazon.com
Initial Complaint
Date:08/08/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I selected an item on Amazon Prime that said that it will fit my vehicle. It was the ********************* Wheel Locks from ******** **** through Amazon Prime for $100.14. I took it to Hollywood Auto to have them put on. This is a highly professional repair business. When they told me that this is not the correct size and or part for my vehicle. I was outraged. Then COVID-19 kicked in and I had to hold my plans to proceed for reimbursement. The order number is ORDER # ***-5031849-0244260. I was told that these were not genuine parts from ******** ****. This is fraud. I just want my money back, please. I purchase this item in good faith and it seems like I have been robbed. I'm a US Army Disabled Veteran - Purple Heart. Who should not be treated like a second-class citizen?Business Response
Date: 08/11/2022
Hello *******,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry for the issue you've had with the order #***-5031849-0244260 placed with a seller on our marketplace platform.
Unfortunately, the order is outside the seller return window and they're unable to help you with a return for this order. As the product is not directly sold by Amazon we're unable to take any action on the order either.
As a gesture of goodwill, I can make an exception and add $50.00 to your Amazon account balance.
In future, please contact within 30 days return window for any issue with the order.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.com
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