Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,777 total complaints in the last 3 years.
21,921 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the removal error. I can NOT create a removal order from my side. Please, help me and create the removal order from your side.May 27, 2022 - Amazon sent me a request for the video verification process. I did not attach any required documents because I decided to stop selling due to the high price of the fee.June 10, 2022 - my account was deactivated as a result of the missed verification process.I am aware that a verification process is an important part of selling on Amazon. However, I am not going to continue to sell on Amazon. That is why I created a removal order for FBA inventory in order to return my items and close a seller account.August 4, 2022 - Amazon Selling Partner Support sent me a response. They informed me that my products are stranded for the reason of "irregular account status"(The response is enclosed). They requested me to create the removal order using a special link. But when I opened this link, I have an error (The screenshot is attached).According to the Amazon Services Business Solutions Agreement, account deactivation does not prevent the right of the seller to create a removal order for his goods. I completely understand that the Amazon team is unable to create this order on their part. But all my attempts to do it failed due to an error. I kindly ask you to investigate this issue and allow me to create a removal order for FBA inventory. Thank you in advance!Sincerely,*****************
Business Response
Date: 08/15/2022
Greetings from Amazon,

After a thorough investigation we found that the seller is not able to remove inventory because of their blocked account status.
On May 27, 2022, the seller received an important message about their Amazon Selling Account via performance notification(https://sellercentral.amazon.com/performance/notifications/82889f85-f945-4bb0-96f4-9e49ee6bfadc) informing them that their account is under review and will not be reactivated unless their identity is verified.

According to the Amazon Services Business Solutions Agreement Section F-7 (https://sellercentral.amazon.com/gp/help/external/G1791?language=en_US), account issues can cause the seller not to be able to remove their inventory.

The seller should provide the requested information for verification in the appeal in order to reactivate their account: https://sellercentral.amazon.com/appeal/actions/5ac4b93d-8362-4124-a67b-eb0ff73e4fce?ref=sc_ahd_ab (log-in required)

Unless the account is reactivated, the seller will not be able to create removal orders.

Regards,
Amazon.com Exectuive Selling Partner Relations
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account is on hold since August 1st 2021. I placed an order and as a payment method I chose Gift Card. I tried to provide you many times evidence that gift card is from my mom in law and Im allowed to use it.It turned out the issue is with my debit card which I didnt choose as a payment method but it was connected with my account. This card is not valid since 2019 and Im not able to provide you evidence that I was the owner except emails from Apple and Spotify. Since then I moved from ********** to ****** (******) to Georgia, ***** and now Im living in *********, ** so address is really old.Now turned out again its about gift card! I contacted with customer service many timer. All they said that account specialists team doesn't have phone number or email. They provided email [email protected] and I got email back "You've written to an address that does not accept incoming direct e-mails, but we have provided links to help answer some common questions." So there is no way to contact with them and fix the situation other that through the Amazon app which obviously not working.My Amazon account details Email: ******************* Phone ************ (this number doesnt exist anymore)I'll be grateful for help
Business Response
Date: 08/14/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 14/8/2022 confirming account reinstatement.
Sincerely,
Amazon.com
Customer Answer
Date: 08/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I didn't expect so quick and so effective actions. Thank you so much.

Sincerely,

*************************
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have placed an order with Amazon.com for a TaylorMade golf bag. After about 2 weeks waiting, I had to reach them through the customer service chat and only then I was informed that the item was out of stock.I was instructed by "Akshay | ***************** to order another bag, from Amazon, and I would have the price difference refunded as credit.Now the same customer service chat is saying that there is no refund:"******** | **************** Even if a false promise was made we are not able to help you with price match .It was promised incorrectly not following Amazon policy "It sounds like a joke.
Business Response
Date: 08/11/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see the concern on the order that was not shipped due to inventory issues and have looked into the issue. The response you received last was correct, we will not be able to offer any price adjustments or credits in this matter.

The initial order was not charged and the replacement item was different from the original item. We have passed on the feedback on the incorrect communication and regret any misunderstanding in this matter.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/17/2022

Complaint: 17641994

I am rejecting this response because:
I was sold an item with good price and than Amazon didnt deliver it saying that it was "out of stock". During the customer service chat it was clear that the item was available in a different link with a higher (50%) price, Sold and Delivered by Amazon. Amazon is lying to customers and have total disregard for consumer law.

My duty is to let everyone know about this incident and Amazons customer service.

Sincerely,

****************
Business Response
Date: 08/23/2022
Hello ****,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

As I explained earlier, we will not be able to issue any credits of refunds on the issue.

The two items that were ordered were not related by brand or same items as you have mentioned. Further, you were never charged for the first order.

The item ordered on the first order was the "TaylorMade 5.0 ST Stand Bag" - https://www.amazon.com/dp/B08QSKJTSM. The second order that was placed was "Callaway Golf 2022 *************** Bag", https://www.amazon.com/dp/B09KNTSK1H.

This is an entirely different branded product and is not the same item.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/25/2022

Complaint: 17641994

I am rejecting this response because:

"************************ | Customer Service
Thank you for your patience *********

Upon checking, I see that this item is not in stock right now and that is the reason for the delay. And I see that there is no information when the stock will be available to ship it.

in this case, I can help you by cancelling this order and you can place a new order with different seller and we will make sure to ship it soon and deliver it within the time line.
Would that be okay?
************************ | Customer Service
Thank you for your patience.
https://www.amazon.com/dp/B08QSKLD6M/ref=sspa_dk_detail_2?psc=1&pd_rd_i=B08QSKLD6M&pd_rd_w=h0wlq&content-id=*********************************-7f9ce8ec50c5&pf_rd_p=3481f441-61ac-4028-9c1a-7f9ce8ec50c5&pf_rd_r=QX7E5R4XSWGFH5VR50NR&pd_rd_wg=49l4F&pd_rd_r=5e7d3378-6a91-408f-82a5-1dad304b03d8&s=sporting-goods&sp_csd=d2lkZ2V0TmFtZT1zcF9kZXRhaWxfdGhlbWF0aWM&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUExQUJIVFFNQ1ROR0YmZW5jcnlwdGVkSWQ9QTAxNTk5ODRUODVMTDlONUFNN0omZW5jcnlwdGVkQWRJZD1BMDIwNDAxNzJVMzA1MlgyQVQxSEEmd2lkZ2V0TmFtZT1zcF9kZXRhaWxfdGhlbWF0aWMmYWN0aW9uPWNsaWNrUmVkaXJlY3QmZG9Ob3RMb2dDbGljaz10cnVl
I see we have stock in this link. but the price is more.
kindly check it , meanwhile I will look for other sellers.
M11:24
That item is 50% more expensive than the one I purchased"

In short, Amazon did not ship my item and in the customer support chat said that it was out of stock. In the same conversation, they had the same item in stock, but with a 50% higher price in a different link...

Sincerely,

****************
Initial Complaint
Date:08/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The parcel arrived with an empty sunglass case, I've tried to contact Amazon but their customer help just goes in an eternal loop without any help either email/chat or phone.
Business Response
Date: 08/11/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience with the missing item from the order #***-6025981-2553021.

As the product is sold by seller and fulfilled by Amazon, we're unable to issue a replacement. Therefore, I've requested a refund of $199.09 to the payment card and this will reflect in your statement in 3-5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I experience the following issue on 8/7/2022 and 8/8/2022, which is unacceptable. I tried to email Amazon the information below, but received an email back that their email address was invalid, which was the email address used to file a complaint.I've had an account for quite some time with Amazon. My name is ************************* and my phone number is ************. I tried to order a $60 XBox card on 8/7/22 for my son who is a truck driver. For over an hour on 8/7/22 around 10:00pm/11:00pm I could not get into my account because of suspicious activity as per Amazon. I had to verify my account, which I did via email and via text, yet it continued locking me out and not letting me back in. I must have entered the temporary pass code 4-8 times. I called Amazon and got someone on the phone who didn't speak good English, which is also unacceptable when it comes to providing good customer service. This individual stated, after answering me all types of questions, that my account was unlocked. This was not true and I had to call back, only to get another individual on the phone who did not speak good English who put me through tons of questions and said it was now unlocked. This was not true again and I called back again. I repeated this process for over an hour. I thought it was finally fixed, but when I woke up on Sunday, 8/8/2022, I couldn't get into the site or access the card I paid for. When I called Amazon again, they put me through all of the security stuff again and stated this time that I failed security.This representative was asking me about transaction numbers on my bank account from my purchase and there wasn't any transaction number when I logged into my most recent Amazon purchase. Instead, he failed my security check so I asked for a supervisor who couldn't help me, so she put me back to the other department again. Once again, I got no where.So I've wasted at least 2 hours with this and I am beyond upset. This was totally unacceptable.
Business Response
Date: 08/15/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of your concern with signing in to your account while placing your orders and have reviewed the issue in detail. We regret the inconvenience caused when you reached us and have passed on your feedback to the correct internal teams.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

While we see your concern, we request you to reach **************** om the issue over call or chat for assistance. If you do need to contact us in the future, here's a link to our Contact Us page:
http://www.amazon.com/gp/help/contact-us/general-questions.html

For security reasons, we are not able to verify or release the account over email.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a phone case from them over a month ago and they remove the seller from their store due to scamming people and now they refused to give me a refund for the phone case that I ordered They still have a delivery date on there but they have remove the seller so theres no way for me to contact them and Amazon is flat out refusing to give me a refund. Three of the associates already admitted to me that that person was pulled due to scamming people.
Business Response
Date: 08/10/2022
Hello ************,
.
I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the issue with order #***-9769337-8725033.

In this case, we cannot file a claim for the order until the maximum delivery date+ 3 days has passed. Please wait till August 27th. Occasionally the seller may ship the order. To make up for this inconvenience, I can offer $10.00 promotional credits as compensation. Please let me know if this is acceptable.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/18/2022
A gift card for you messing up does not resolve the situation I have to wait until I receive my money for the product I ordered for a seller you deleted.
Complaint: 17686698

I am rejecting this response because:

Sincerely,

*********************

Customer Answer
Date: 08/28/2022
Order the phone case almost 2 months ago from a seller they removed from their store due to scamming they refuse to flat out give me a refund because they tell me I have to contact the seller. There is no seller to contact because they removed person so how am I supposed to contact this person. I filed a complaint prior but obviously since the Better Business Bureau is in Amazons back pocket used it absolutely nothing to help me they said three days after the 24th they would give me a refund I contacted them tried to get a refund they flat out denied again. So now all of this will be going on the Internet along with the Better Business Bureau siding with Amazon. So I would be very careful Ill see you next steps
Business Response
Date: 09/02/2022
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that an A-to-z claim was filed and a full refund was issued on Sunday, August 28, 2022 in the amount of $15.89. The refund usually shows up in 5 business days.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
Initial Complaint
Date:08/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i return a 1tb memory card back to amazon on the 27th of july and i havent gotten my refund back at all for $146.13 and i sent it back to *** center in ********** ***** ... im still waiting on a refund order 112-1991192-8158608
Business Response
Date: 08/10/2022
Hello jermmie,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We understand your concern regarding the refund for the order #***-1991192-8158608.

As informed by our associates, occasionally returns can take longer to process. In this case, please wait till August 31st for the return to be processed.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/15/2022

Complaint: 17686620

I am rejecting this response because: please let Amazon know this charge has been disputed by my bank and I will not wait the 31st of August and I will be closing my Amazon account today

Sincerely,

******************
Initial Complaint
Date:08/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Carolina ****** seeds on February 17, 2022 ORDER # ***-9706762-0717836. Received the seeds quickly and planted them. Months later, I find that these are NOT Carolina ****** seeds. These look more like some sort if chili pepper. Since it took months to figure this out (plants don't grow overnight), I am now ineligible for a refund. There are also tons of feedback comments left on this seller's pages about the wrong seeds being sent. It's not a large amount of money, but it is the principal of the thing. I ordered in good faith and paid in good faith. I was not treated fairly. I want a full refund on this order. I will accept an Amazon Gift Certificate in lieu of cash. I will also accept delivery of actual Carolina ****** seeds.
Business Response
Date: 08/11/2022
Hello ********,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry to know about the disappointment with the marketplace order #***-9706762-0717836.

To help you with I've contacted the seller and requested to either send a replacement or issue a refund for the order. You'll get a notification of this email to your address. Please wait for 2 business days. If you're not happy with their response or if they donot respond, review the eligibility criteria for submitting an A-to-z Guarantee request:

https://www.amazon.com/gp/help/customer/display.html?nodeId=****************

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 21, 2022 A company calling themselves "AmazonPro360" offered a amazon publishing package for $2,199.99. The transaction appeared in my bank account under ***************** httpwww.indi" *********** website implies that they are a partner with Amazon. They made initial contact regarding services then just drop off. during a 7 week period no work was done, no services provided. They don't answer the phones, or if they do they just give a run around. This is a scam. ****** reviews are good until June of this year then reviews reflect the same situation that I am experiencing.
Business Response
Date: 08/11/2022
Hello ****,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We're sorry for the inconvenience you've had.

However the company you've mentioned in your complaint is not an Amazon affiliate and we're unable to take any action from our end.

If you believe you're a victim of scam,please contact your card issuer immediately and local law enforcement.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,

Abhishek
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I reported amazonpro360 to my bank and local authorities. I do want Amazon to be aware that the company is advertising as an amazon affiliate. Here is the website-which has changed since my transaction with them- amazonpro360.com

Sincerely,

Kiki Coll
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is Marharyta Otiuhova. I am writing in order to inform you that your Amazon specialist P, *** didn't appear in the two video verification. Information about the first video verification.-Your appointment is confirmed for July 7th, 2022, at 3:00 am *PDT - Your Amazon Chime video call link: https://chime.aws/3332 37 **** - Your Amazon Chime Meeting ID: ************ I attached the screenshots where you can see that P, *** was invited for the video verification, but he didn't appear for 40 minutes. Information about the second video verification: Your appointment is confirmed for 3rd August 2022 at Time 6:00 am PDT Your Amazon Chime video call link: https://chime.aws/New Meeting ID Your ********************** Chime Meeting ID: ************ I attached the screenshots where you can see that P, *** was invited for the video verification, but he didn't appear for 40 minutes. As you see, Amazon specialist P, *** didn't completer their work obligations, and I suffered from the Amazon inactions. Amazon prevents disbursing the money because their specialist didn't appear in the video conference. I can`t pass the video verification until P, *** is my interviewer. I kindly ask you to influence Amazon, especially P, ***, and allow me to pass the video verification to disburse my money.
Business Response
Date: 08/12/2022
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 2022-08-03.
Customer Answer
Date: 08/29/2022
Greetings,

I am writing regarding complaint #********.
Unfortunately, I didn't write the response in time because I am in *******, and nearby every day the ****************** bombes my country. So It was impossible to contact you.
Unfortunately, I haven't got the necessary information from Amazon via email on 2022-08-03. I attached the screenshot to confirm it.

I kindly ask you to reopen my case and help me to arrange the video verification.

Best Regards!

Business Response
Date: 10/05/2022
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 09/28/2022.

Regards
Amazon.com
Customer Answer
Date: 01/24/2023

Complaint: 17686261

I am rejecting this response because:

Dear Merchant Credit Team,

My name is ******************. The email of my account is *****************************.
I passed my video verification on October 6th, 2023. It has been more than three months, and I have received nothing.

On January 21, 2023, I received a message from **** from Amazon Disbursement Appeals Escalation Teams that my money won't disburse.
On the same day, in four minutes, I received that my case had been transferred to the proper department. I should wait for the resolution.

These Amazon answers confirmed them as much as they could want to own my money. I passed the video verification for money disbursement, but Amazon can't send it to me without legal reasons.

Please give me a response and my money.

Best Regards!

Business Response
Date: 02/01/2023
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

Regards,
Merchant credit Team amazon.com
Customer Answer
Date: 02/28/2023
Dear ???,

Complaint #********

My name is ******************. The email of my account is *****************************.
I passed my video verification on October 6th, 2023. It has been more than three months.

On January 29, 2023, I received the message that my requested funds would be credited to my account between 5 and 10 business days and available for disbursement on the following settlement date(attached screenshot).

February 15, 2023, my money wasn't sent or available. (attached screenshot).
February 27, 2023, my money wasn`t available.

Please allow me to disburse my money or give my money back.

Best Regards!

Business Response
Date: 03/16/2023
Hello,

We have completed the review of the seller account. We sent an email to the seller's registered email address on 2023-03-16 confirming that funds will be disbursed on the next settlement date.

Regards,
Amazon

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