Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amazon.com has 113 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
• 

  Amazon.com

  3680 Langley Dr Hebron, KY 41048-9135

• 

  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

• 

  Amazon Fulfillment Center

  3350 Laurel Ridge Ave Ruskin, FL 33570-5526

• 

  Amazon.com

  3837 Bay Lake Trl Ste 115 N Las Vegas, NV 89030-4449

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Amazon gift card was purchased at Whole foods. The cashier said that it has no expiration date. An item was purchased on Amazon.com by creating an accout. The item was defective therefore returned. When we attempted to use the gift card again, we could not. The site insisted that an additional form of payment must be used as well. There is none, that is why a gift card was purchased to be used. We called customer service and was told that they can not help. The gift card has no funds. We must go back to store with receipt. The store said they are only responsible for activation of gift card. They have no way of checking the gift card.No one can help with a $40 gift card? They should be ashamed of themselves. Such a large company as they are. It should be simple for their gift card to be used. In the meantime, they kept my money. Can you help me. Forty dollars is food on my table.

  Business Response

  Date: 08/12/2022

  Hello Mimi,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I'm sorry to learn about the negative experience you've had.
  
  I'd request you to please help us with the following details below:
  
  1. Serial number of the gift card
  2. Pictures from front and backside
  3. Receipt of gift card purchase
  4. Email address of Amazon.com account in which the Gift card was redeemed.
  5. Order number of the purchase that was made using the gift card balance.
  
  We look forward to hearing from you soon.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  http://www.amazon.com

  Customer Answer

  Date: 08/12/2022

  I have attached the requested information. The email address used was ********************* for original purchase that was returned.  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/05/2022

  Hello,

  Thank you for your response

  ******************

  I have attached the requested information. The email address used was ********************* for original purchase that was returned.  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  *****************

  Do reach us in case you need further assistance. 

  Customer Answer

  Date: 10/12/2022

  Dear *****, this email was sent to me it appears to be from amazon in which I then responded by sending them the information they requested. I have not heard from them directly since. Thank you for your efforts and patience with me. Respectfully, ****.

  Business Response

  Date: 10/17/2022

  Hello,

   

  I'm ***** from Amazon.com. 

   

  Unfortunately, we were unable to find your Amazon.com account with the email address that you provided. We are unable to determine the exact account in which you redeemed the gift card and placed your order.

   

  We'd request you to please confirm the correct email address of the Amazon.com account in which the Gift card was redeemed and the order was placed. We'd also request you to provide order number of the purchase.

   

  We look forward to hearing from you soon.

   

   

  Customer Answer

  Date: 10/20/2022

  Attached is the requested information ***** of Amazon requested. These are the emails Amazon sent when I returned the item. I was never able to reuse the gift card after the supposed refund.
  
  Thank you for your assistance. 
  
  Respectfully, *********
  

  Business Response

  Date: 12/03/2022

  Hello,

  I'd request you to please help us with the following details below in this format:

  
  1. Serial number of the gift card
  2. Pictures from front and backside
  3. Receipt of gift card purchase
  4. Email address of Amazon.com account in which the Gift card was redeemed.
  5. Order number of the purchase that was made using the gift card balance.
  
  We look forward to hearing from you soon.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 17684072
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  The information they are again requesting has already been previously given several times. What is their level of incompetence? Or is it a delay tactic to keep 40 dollars!? Whew! I am so relieved that I no longer nor anyone I have any contact with be it friends, family or even strangers who may ask, have to deal with Amazon ever again.

  Business Response

  Date: 01/07/2023

  Hello ****,
  
  I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your BBB complaint and I understand your concern about $40.00 gift card balance. We'd like to confirm that your account was closed and we cannot reinstate your account after the closure has been done. 
  
  We'd request you to please create a new account and provide us the email address. I will make an exception and add $100.00 gift card to your new account.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  Regards,
  
  *****
  Amazon.com
  *****************************

  Customer Answer

  Date: 01/10/2023

   
  Complaint: 17684072
  
  I am rejecting this response because: 
  A new account will place me in the same predicament that I was in, in the first place. I had a 40 dollar gift card that I could not use because a credit card was mandatory on the account to purchase anything. Having tried several times to place an order, along the way, I was told that the gift card was empty. Listen, this whole situation is upsetting not because of 40 dollars but because for such a huge company as Amazon, I was unable to simply purchase an item with your gift without giving you access to my credit line. Then I got the run around. Therefore, no thank you on the new account. I would have to give you my phone number where it says in small print that you will be soliciting me in one way or another in the future. NO THANK YOU!
  Big business, find a way to give me what is due me. You can do it. Make it happen.
  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My amazon account got closed "too much returns" even though i barely do any. I've tried contacting all types of amazon support but they were all unhelpful, all stating and repeating the same thing back to me.

  Business Response

  Date: 08/13/2022

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 8/13/2022.
  
  Sincerely,
  Amazon.com

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been constant issues with Amazon closing our accounts for no reason whatsoever other than a statement that says we noted suspicious activity on your account. All we have done is signed up for a free Kindle Unlimited Trial in order to download library books and other free books from Amazon. The account sign in ID is ************************ A few days ago we were asked to provide a copy of our credit card statement and complied. Amazon reinstated the account, then the very next morning locked us out of our account yet again. This is really unfair since all we want an Amazon account for is to download library books to our Kindles or get free books with a Kindle Unlimited subscription

  Business Response

  Date: 08/13/2022

  Hello,
  
  I'm sorry to hear of the difficulty experienced with accessing your account.
  
  
  Please sign into your Amazon account via either a mobile or desktop browser and follow the instructions displayed on the screen to submit the requested information. Once you have submitted your information, you'll receive an update via email within 24 hours.
  
  
  We look forward to seeing you again soon.

  Customer Answer

  Date: 08/13/2022

   
  Complaint: 17683930
  
  I am rejecting this response because:

  I did what was requested and my account was permanently closed by Amazon
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/26/2022

  Hello,
  

  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10/18 confirming account reinstatement.
  

  Sincerely,
  *********
  Amazon.com

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a new TaylorMade Stealth Driver and it arrived 7/27/22. When we received the order, it was supposed to contain a signature. Our dogs heard someone outside and were barking so we went out as we knew our delivery driver was at our house. When we went outside, two men were in the back of the truck fiddling around and I asked if they had our delivery as they were shutting the back of the truck. They said they did , reopened the truck and brought the package to the door. When we received the item, it was in an **** box and the top was slightly opened and taped over. When we opened the club it was a USED TaylorMade Stealth driver with a NEW golf head. We went into Amazon and returned the item as it was incorrect/ used and they picked it up 7/28/22. They sent email saying they would not refund the item due to it being an incorrect item/ used item. All that we sent back was exactly what we received in the mail , the very next day. We have talked to a mangers , customer support , and have spent countless hours on the phone trying to get the problem resolved and they will not refund our order or send a replacement. The total was $614.79 with $375 being on an Amazon gift card and the remainder $239.79 being used on our credit card. The order number is 113-1958560-5156213.

  Business Response

  Date: 08/11/2022

  Hello,
  
  We have denied the customers request for a refund.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email recently on 11th August 2022.
  
  Sincerely,
  
  ********
  Amazon.com 

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17683811
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from Amazon (from a 3rd party seller) paid with a gift card item was unavailable I cancelled this item. As of 8/6/2022 I contacted Amazon 13 times in efforted to receive a refund of my gift card balance. I was given every excuse from **************** and leadership and told over and over to wait 24 hours wait 48 hrs with I did. Only the seller can issue a refund. Amazon Took my money But will not refund my money

  Business Response

  Date: 08/13/2022

  Hello,
  
  I'm sorry to hear of the difficulty experienced with accessing your account.
  
  
  Please sign into your Amazon account via either a mobile or desktop browser and follow the instructions displayed on the screen to submit the requested information. Once you have submitted your information, you'll receive an update via email within 24 hours.
  
  
  We look forward to seeing you again soon.

  Customer Answer

  Date: 08/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to use the feature try before you buy feature try before you buy from Amazon by mistake I still dont know how I did not click on the return the button and I was charged by the item so I was told by them once the item was return Ill get I a refund and I said ok. I have returned the item I have provided them with a tracking number the item shows that it was delivered to theyre warehouse on July 27th and I still dont have the refund for the item.No where in the web site when making the purchase is stated that you would have to wait over 30 days for a refund and thats what customer service says Is much better to use the regular amazon serviced than try before you buy because they will keep your money for 30 days or more God knows how long without prior explanation And with a horrible customer service

  Business Response

  Date: 08/13/2022

  Hello,
  
  I'd love to help, however, I wasn't able to find the order you asked about on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the email address on the account. We'd request you to please help us with the order number related to your purchase.
  
  If you still need help, please contact us again by visiting our Help pages (http://www.amazon.com/help), select the "Need More Help?" link and click on "Contact Us." Be sure to contact us from the email address on the account used to place the order.
  
  We look forward to seeing you again soon.

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17683687
  
  Attached you will find all the information 

  I have basing back and forth with customer service with a refund that never hits my account and that customer service can not help me 

  this has being so far the worst experience ever 

  I have already canceled my prime membership 

  This has vaing a nightmare More than one month of a item return for them to process then after they process they dont know how to make a refund and customer service cent help me 

  
  Sincerely,
  
  ***** *****************************

  Business Response

  Date: 09/28/2022

  Hello,
  
  We apologize that you haven't yet received a refund for the item you returned from order #***-1407298-8399424. We're happy to assist you further, in order to continue, we need some basic information to get started.
  
  Please reply the email with your responses to the following questions in English or Spanish from the email address associated with the Amazon account that you used to place this order.
  
  Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.
  
  The Incident Report has to be completed before 9-15-22 to be considered for review. Send one set of responses for each package that you received from Amazon containing an item that you returned but havent yet received a refund. We typically respond in about 1-2 business days.
  
  Please reply with the following completed template to include both the questions and your associated answers:
  
  Incident Report
  
  1. Order number:_______________
  
  2. Today's date. (MM/DD/YYYY):_______________
  
  3. Date return item was shipped. (MM/DD/YYYY):_______________
  
  4. How did you ship back your return? **** pickup, *** drop off, mailed with ***** or ************* *************** Hemes, Royal Mail, etc.):_______________.
  
  5. Description of the item returned (item name, color, size, quantity, etc.):_______________.
  
  6. Have you experienced prior issues with returning items to Amazon?_______________