Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  PO Box 81207 Seattle, WA 98108-1207

  
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  Amazon.com

  PO Box 6485 Incline Village, NV 89450-6485

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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  PO Box 960013 Orlando, FL 32898

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It started Friday 12th - I received an email from Amazon that my card had expired. I went into my seller account and changed to the new credit card. On Saturday I received an email from Amazon that they were unable to deposit my money into my account. I again went into my Seller account and changed the credit card. Saturday evening Amazon charged me my fees for the seller account. on Sunday 8/14 I get another email from Amazon that they cannot deposit fuds even though they charged me. I email customer service which is in ***** and quite awful, they kept emailing the same scripted message and when I got a call from ***** they hung up on me. So I wrote an email to ******************* about my complaint. Amazon is now claiming I have to wait another 2 weeks which would be a month for my money, unheard of and I am sure the ****** Bank Ombudsman would like to know why. I want my money.

  Business Response

  Date: 09/12/2022

  Greetings from Amazon,

  We have reviewed the Seller's account and determined that there is no longer an issue with the credit card.

   

  The Seller can review the performance notification titled "Your Amazon.com Funds Inquiry" with these details.

   

  The Seller continues to receive their disbursements every two weeks as scheduled.

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17717372
  
  I am rejecting this response because that was not the point of the complaint. You keep sellers money for an extra 2 weeks while you charge your fees within 24 hours, it should be by law the same process, its not a one way flow. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11th I was told that my order from Amazon was delivered to my house. They sent a picture of proof that they delivered it. Only, it wasn't my porch they delivered it too. I waited a couple of days to see if it would end up on my porch. On August 14th I reached out to Amazon customer service. I simply asked the representative if he could help me locate my package. Of course the representative did not listen to me. He tried to issue a refund/replacement I didn't ask for. While he tried to do that, he explained that I would need to file a police report. He also admitted it wasn't delivered to my address. I got a email while I was on the phone with the representative, that my account was closed for asking for refunds. Mind you I have only asked for a handful of refunds with my entire time of being a Amazon loyal customer. I told the representative that he needed to fix what he did right away. Instead he argued with me and his supervisor argued with me. I tried emailing and calling back. Each time I called back, they would act like they were going to help then hang up on me. I replied over and over again to the " Amazon Specialist " email, about my account being closed. Explaining that I wasn't asking for a refund. I was simply asking where my package was placed so I could get it. They continued to send the same email back to me, no matter how many ways I worded it. Apparently amazon believes that I asked for a refund when I didn't. The reason they have flagged my account, is because their drivers can't figure out my neighborhood and are constantly delivering my packages to the wrong place. I feel that I have been treated extremely wrong. I have done nothing but been understanding. I didn't think asking where my package was would end my account to be closed. This is extremely frustrating. I am at a loss of what to do. I enjoy using amazon. I have spent so much money on this website. I have been a consistent buyer with this company. I would like a resolution.

  Business Response

  Date: 08/18/2022

  Hello,
  
  Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
  
  We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
  
  Due to the proprietary nature of our business, we do not provide details on our investigation methods.
  
  We notified the customer of this decision by email on 15 August, 2022.
  
  Sincerely,
  
  ******

  Amazon.com

• Initial Complaint

  Date:08/15/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, this complaint is regarding Amazon.com violating the terms of the Subscribe and Save agreement and failing to deliver a product (Icelandic Water 1.5 liter bottles/12 bottles per box) every 2 weeks. So far it had failed to deliver 2 times in a row; in other words, it had skipped the deliveries for 4 weeks straight, while claiming that the product is "unavailable". The truth of the matter is that in BOTH instances the product WAS available on the Amazon.com website! The problem is that Amazon.com had suddenly raised the price of the item significantly and because Subscribe and Save terms prevent the seller from raising the price, I suspect it stopped delivering the item in VIOLATION of the agreement for THAT reason! Another significant issue, is that many of the drivers delivering the item, had failed to follow written instructions and leave the items in the entryway, because they simply didn't want to carry the boxes! I've let Amazon.com customer support know about that many times, and instead of solving the problem, that I think had also contributed to the fact that they're regularly skipping the deliveries! Both of these reasons are totally unacceptable! I've contacted their customer support regarding the issue with cancelled deliveries and had literally wasted hours of my time online without any result; their reps either play dumb and refuse to investigate and deal with the issue and/or just transfer me around to other reps! *** around and around we go! Well, I'm done with the runaround! There is an elderly disabled family member in my household and I'm the care taker. We need this product, Amazon has it, they need to resume deliveries and this needs to happen fast! Also they need to follow instructions and leave the items in the entryway, not on the street, just because they're heavy and they don't want to bother carrying them!

  Business Response

  Date: 10/06/2022

  Hello,
  
  I am ********* from Amazon.com. 
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the inconvenience caused to you with your Amazon Subscribe and Save. All Subscribe & Save orders receive a discount over the regular price of the item. The discount you receive for each order will be calculated off the Amazon.com price for the item on the day each order is placed. Therefore, if the price of the item increases or decreases, the amount you are charged may also increase or decrease.
  
  Subscribe & Save benefits are limited to items displaying the Subscribe & Save offer message and the seller indicated in the offer message. If the item is unavailable with the seller when we plan to ship it, you will receive a confirmation email about it. Alternatively you can authorize us to update your subscription or fulfill your order with a similar item that we believe will meet your expectations. Your Subscribe & Save subscription will automatically create a new order according to your chosen delivery schedule, until you cancel.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.

  Regards,
  
  *******************************
  Amazon.com
  http://www.amazon.com

  Customer Answer

  Date: 11/08/2022

  Hello, the business lied in its response, however has fixed the issue for now. BBB shouldn't put an expiration date on the response or the claim, as consumers don't always get or see e-mails in time to answer, but that doesn't mean that the issue is resolved! Thanks.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!I am reaching out to you regarding the issue with the Amazon Team. I am a reliable seller, and in order to pass successful verification, I provide original documents which Amazon required - passport and credit card statement.When I contacted the Support Team, nobody from Amazon could explain the reason for the notification of the rejection. They transferred a requirement to the Internal Team, who needed to explain the situation by email. But I received an automatic answer (The letter with the answer is attached). The Support cannot assist me and provide any information regarding my account verification.I got acquainted with Amazon Seller Identity Verification Policy. So, according to Amazon requirements attached original documents in the correct format, but they were declined.I kindly ask you to review in detail the information and letters which I submit. I'm very worried about this situation because I get an automatic rejection when I send original documents. I am a reliable seller and would like to continue to sell. The Amazon Team is completely inactive and is not going to do anything to resolve this issue. Sincerely,**************************

  Business Response

  Date: 08/22/2022

  Greeting from Amazon Services,
  
  To maintain a trusted marketplace for buyers and sellers, we ask new sellers to submit documentation verifying their identity or business before we approve the registration to sell on Amazon.
  
  We have verified that this account verification does require additional documentation. The seller can see this status at: https://sellercentral.amazon.com/hz/approvalrequest/registration
  
  Verification can take up to 3 days, and helps us ensure a trusted marketplace for buyers and sellers.  Our help pages below have detailed information on the documentation that will be required to complete the registrations process. It is important to have all documentation ready before the seller begins.
  
  They can also verify the application status:
  1.  Hover over "Catalog" and click on the "Selling application status."
  2.  Look for an application type "Registration" and click "Go to application."
  3.  Once they click this and select the country the seller is located in, there will be options to upload documents with information on what documents are required.
  
  They will need to submit the documentation exactly as listed. If they are using a 2-sided national ID, it needs to be together in a PDF file. For the bank account information, they need to be sure the address matches the selling account address under account settings.
  
  Here is a help page for reference:
  
  Seller Identity Verification
  https://sellercentral.amazon.com/gp/help/GQRP483PDN88Q3M9
  
  If the seller has any issues submitting the documentation, they must contact Selling Partner-Support so we can open a case to investigate further.
  
  Contact Us
  https://sellercentral.amazon.com/cu/contact-us

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,My seller account was deactivated in error on Amazon. My account was deactivated due to related to ISALIBERTY *** seller account (email ************************** The real owner of ISALIBERTY *** seller account is ********** ***, Contact person: *******************************. ISALIBERTY *** was my business partner from October 2021 to April 2022. But I stopped working with them a long time ago due to the threat of violating Amazon Policies on their part. I and my company have never been a fan of infringement and have always followed the Amazon Policies. Therefore, I terminated my association with ISALIBERTY *** account in advance so as not to be implicated in violating Amazon Policies. I have always been an honest seller and remain the same.Amazon is ruining my reputation as a seller. The deactivation of my account hit my rating hard. In fact, I have not violated any of Amazon Policies. Amazon's arguments are unfounded. As you can see from the attached documents, I created a partnership with ISALIBERTY *** on October 26, 2021 (see Partnership Agreement). On April 4, 2022 I notified ISALIBERTY *** about termination of our partnership (see Termination Letter). According to the Partnership Agreement, I was obliged to notify ISALIBERTY *** in advance 3 days before the partnership termination. On April 7, 2022 we conducted a partnership meeting to sign and notarize all the necessary documents to terminate partnership (see Partnership Dissolution Agreement and Protocol of Partnership Dissolution Meeting). But Amazon Support does not show any desire to really look into my problem and clean up the reputation of my company, which Amazon illegally ruined. According to Section 3 of Amazon Services Business Solutions Agreement, Amazon has the right to terminate agreement for one of three reasons. None of these reasons apply to my account. Amazon's actions are in violation of the Amazon Services Business Solutions Agreement. Therefore, I ask Amazon Support to reinstate it.

  Business Response

  Date: 08/18/2022

  Dear ********************,
  
  Thank you for your submission. It has been reviewed and your account has been reactivated.
  
  Please follow the steps described in your submission to prevent future account issues. If you no longer need this account, we recommend you terminate the account. You can do this by logging in to your Seller Central account and performing the following steps:
   1) Navigate to Settings.
  2) Select Account Info.
  3) Select Account Management.
  4) Close account.
  
  You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

   

  Thank you,

  Amazon.com

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After years long investigation on my own, I am asking Amazon corporate to investigate this matter. There were installations done in my apartment walls in my absence. Whenever I log on to my Amazon account, my phone gets unknown login to it. Recently when I had caught an Amazon delivery driver delivering a package to the Inside of my mailbox, a package that was assigned to be delivered by ***** I had called and spoke to an Amazon SRS Leadership team member who completely ignored my request to further look into this matter and did not even acknowledge the fact that I had caught this Amazon delivery driver who is not suppose to have keys to my mailbox and took photos of both him and the license plate of the ********************** *** he had arrived in. Installation of such technical items inside my apartment walls if removed, I would appreciate it. However, if I have to remove these installations myself everything will be reported to proper authorities as I have gained enormous evidence all leading to involvement of Amazon workers, which Im urging Amazon Corporate to investigate and prevent from damaging the companys name. Im requesting Amazon Corporate to come in for their own inspection of the installations that were done inside my apartment and see for yourselves the kind of technology that Amazon uses to track their own employees, installed inside my home. Im requesting this matter be fully investigated.

  Business Response

  Date: 08/23/2022

  Hello *****,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand that you suspect some suspicious items placed around your apartment which you think are causing Amazon account related issues.
  
  Our account specialists confirmed that there is no suspicious activity on your account.
  
  If you suspect someone is trying to interfere, you may want to reach out to the local authorities.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com. 
  http://www.amazon.com
  
  

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was happy as a student member, but am not willing to pay the full price for prime. I am still a student, but had technical difficulties with Amazon, given no option for support, and was charged the full price which I never authorized. I attempted to cancel my membership online, but get an error page. Again, this company makes it difficult or impossible to reach a human being for support.

  Business Response

  Date: 08/18/2022

  Hello ****,
  
  I'************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I've reviewed your complaint and I'm sorry about the disappointment caused due to the renewal of your Prime Membership at normal price and difficulty trying to reach our customer service.
  
  Firstly I would like to inform that every year our Amazon Student members need to verify their continuing student status to receive Prime benefits at discounted price. Hence, to verify that we have emailed on June 28, 2022 informed that Prime Student Membership discount will end on July 13, 2022. On that date, your Prime benefits will automatically renew at the full-price Prime at $14.99/month.
  
  In the same email, we requested you to verify your student status by before September 11, 2022 to receive Prime membership at discounted price. It looks like we haven't received a response and hence your membership renewed at full-price. There is no special authorization required since the new renewal price is mentioned in that email.
  
  I've resent that email, please review and verify your student status and then try to resubscribe to Prime Student Discounted Membership.
  
  I've requested refund of 50% ( 2 x $8 ) towards July and August charges.
  
  If you do need to contact us in the future, here's a link to our Contact Us page:
  
  http://www.amazon.com/gp/help/contact-us/general-questions.html

  Regards,
  
  **************
  Amazon.com
  http://www.amazon.com

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get refunded for items that were returned purchased from Amazon and returned to *** per Amazons instructions. I have receipts from *** proving I brought and left 3 items at ***. Amazon has all 3 items and they refuse to credit my Amazon gift card. I was informed that I must wait 30 days. That is not correct per Amazons return and refund policy. These customer service representative have no right to refuse me my refunds. I forgot to explain that the reason they are not being automatically credited to my amazon gift card is because there is some kind of glitch in the system, and my amazon app does not recognize that and update when I return items to amazon. I gave explain this over and over again to amazon customer service. They are not comprehending anything I said, and their logic in the process they tell me they have to file is moronic. Thank you.

  Business Response

  Date: 08/18/2022

  Hello *****,
   
  I'm Pratap from Amazon.com. I'm writing in response to a complaint filed on your behalf by the better business bureau BBB- I've provided the BBB with a copy of this message.
  
  I've reviewed the complaint. I see  you are having an issue related to the refund for 3 items which were returned through **** The e-mail we received didn't contain any order number. We need the order number to check the details. Please reply back to us with the order number. 
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. 
  

  Regards,
  Pratap

   

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a regular amazon customer and suddenly I was requested to send my bank statement to amazon.The document was sent but amazon is still replying to me saying that I did not submit the correct document but was the right one. The credit card statement ends in 9449.Seems like no one is reading the document.Please find it attached. I just put a black bar in the full number of the card, as is requested to show just the last 4 digits.

  Business Response

  Date: 08/23/2022

  Hello,
  
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 23 August, 2022 confirming account reinstatement.
  
  Sincerely,
  
  Pranathi
  Amazon.com

  Customer Answer

  Date: 08/24/2022

   
  Complaint: 17716544
  
  I am rejecting this response because:

  The account is not fully activated as mentioned. It's showing an alert to approve the access by a phone number ending in 36, and that's not the phone number on my account.

  Please update it to the one on my Amazon account
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/10/2022

  Hello,
  
  I am *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the account access.
  
  I can see the account is fully reinstated however as you are getting the prompt to enter a code that is sent to a phone number not accessible, I request you to please call us at ************** and request to be transferred to our account specialist team.
  
  The team will check on it and help you get this resolved.
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  http://www.amazon.com

  Customer Answer

  Date: 09/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Lazer cat toy from Amazon that decided to stop working day 36. Amazon claims they will refund me, but does not allow me to return the item directly to the *** store, which I have always done, instead they expect me to take a day off from work just to return the product. They " claim" this product is not eligible to have a scan on the label like every other product I've ever returned to Amazon. More insane, they claim if I cannot wait around all day for a *** driver ( I work so I cannot do this) that I can buy a printer to print out the label. I find this completely deceptive and juvenile. Furthermore, I was hung up on by the supervisor, when in my frustration requested my Amazon membership be cancelled because I didn't like their deceptive practices. I have always been able to return product to the *** store. Why are they making this difficult?

  Business Response

  Date: 08/18/2022

  Hello ********,
  
  I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for the trouble you had with the order.
  
  I've issued a full refund for the "Rechargeable Motion Activated Cat Laser Toy Automatic,Interactive Cat Toys..".
  
  You will see a refund of $21.39 on your card in 5 business days.
  
  Once processed, you'll also be able to see the refund request here:
  
  https://www.amazon.com/gp/css/summary/edit.html?orderID=114-3327865-5026657
  
  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
  
  We look forward to see you soon.
  
  Regards,
  Praveen M
  Amazon.com. 
  http://www.amazon.com