We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Amazon.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

      BBB accredited business seal

    • Amazon.com

      PO Box 81207 Seattle, WA 98108-1207

      BBB accredited business seal

    • Amazon.com

      PO Box 6485 Incline Village, NV 89450-6485

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

      BBB accredited business seal

    • Amazon.com

      PO Box 960013 Orlando, FL 32898

    Customer Complaints Summary

    • 58,189 total complaints in the last 3 years.
    • 21,789 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 10th 2022, I ordered a Sonos Amplifier from Amazon for $477.11 dollars, advertising says that the item will whip within a day once payment is posted, my credit card was charged the same day but the item did not shipped until June 17th 2022, I called Amazon customer service to complaint about this order, they claimed that "the item is sold by a third party vendor "UXPRESSONE" can advertise as they wish and Amazon has no responsibility" this practice is unheard of and it should be look into.Thank you

      Business Response

      Date: 06/24/2022

      Hello ******, 

      I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message. 

      I am so sorry to hear that the order you placed for the Sonos Amplifier shipped later than usual, and I have reviewed the order in detail. We regret any inconvenience due to the delay. 

      Typically, orders shipped by Amazon are only charged once the item is shipped from our Fulfilment Centers. However, orders placed with Marketplace Sellers who handle their own shipping are charged right away, and are delivered on or before the estimated delivery date on the order. 

      The order shows in transit and could still be delivered but a claim has been filed on Friday, June 24, 2022. The concerned teams will be investigating the claim and take action as appropriate. 

      We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time.

      Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter. 

      Regards, 
      Raman R. 
      Amazon.com 
      http://www.amazon.com

      Customer Answer

      Date: 06/27/2022

       
      Complaint: 17464068

      I am rejecting this response because: No mentioning on changing third party business practices online sales, specially advertising "will delivery item/s within one day once payment is processed" 

      Sincerely,

      ***************************

    Amazon.com is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.