Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,184 total complaints in the last 3 years.
- 21,789 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep taking out a monthly fee for Amazon prime after canceling a dozen timesBusiness Response
Date: 06/25/2022
Hello,
I'm Harasankar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and checked your account. Upon checking I see that on 9 June 2022 you've subscribed for prime membership for a week.
It was not cancelled after a week so it got renewed.
You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefits.
To cancel your membership, please visit the membership cancellation page:
https://www.amazon.com/mc
More information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:
https://www.amazon.com/help/prime
We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Harasankar.M
Amazon.com
http://www.amazon.comInitial Complaint
Date:06/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,Amazon sells ASURION protection with some of the items. All is done on the Amazon platform. When we purchase an item Amazon is the one offering ASURION. After the purchase, we receive an email from ASURION but that email doesn't contain the Amazon order id. So there is no way, later on, to know for which Amazon order that protection was purchased. When we cancel the Amazon item we, as the customers, think that the ASURION protection is also canceled, because if Amazon is in the middle while selling ASURION, they must be in the middle during the cancellation as well. So far I purchased Asurion with many many Amazon orders but then canceled them. Today I am learning that when we cancel an order with Asurion protection, Asurion is not refunded. This is solely Amazon's responsibility. Poor implementation, poor process. I am Amazon customer for 20 years. I request ********************** find out all my cancelled orders with ASURION, and refund me all what I paid to Asurion for these orders.Business Response
Date: 06/25/2022
Hello Mr. Murtaza,
.
I'm Abhishek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
We're sorry to know about the inconvenience you've had.
I've checked the attachment and see that the order #***-5180805-6346603 has been refunded. Further I wasn't able to locate any cancelled orders in the account registered with the email ID you've provided. We can take actions only when the request comes from the email ID associated with their amazon account.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,
Abhishek
Amazon.com
http://www.amazon.comCustomer Answer
Date: 06/28/2022
Complaint: 17465542
I am rejecting this response because:Please check both accounts ****************** and ************************
Sincerely,
*****************************Business Response
Date: 07/08/2022
Hello ******************,
I'm copying the response, I've shared directly with you.
Asurion is a third party which provides extended warranty support for products sold on our website. This is not owned by Amazon.
You can visit them on: www.asurion.com/Amazon
You can Search with your Amazon order number for your protection plan on their website or contact them for more assistance.
Further, with regards to your refund, all refund has been issued to the original payment method.
To know all the asurion orders in your account, please visit orders section in your account and in the orders search bar type asurion.
We look forward to seeing you soon.Best regards,
Abhishek
Amazon.comCustomer Answer
Date: 07/15/2022
Complaint: 17465542
I am rejecting this response because:If this is a trhid company, you should not show it when we purchase an item as if it is a part of the transaction.
And you should select good partners to work with, then an item is canceled they should automatically cancel the protection as well.
If you tell them to do this way they will do it believe me. And also, when I go to their web site, it's terrible. You cannot serach for all your protections, you cannot login to see all your past protections etc. It's a mess. Why are you working with these compaies and promote them?
Sincerely,
*****************************Initial Complaint
Date:06/23/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just recently started selling on Amazon and my account was blocked. Unfortunately, I chose the wrong sales strategy that I was taught. This strategy involved shipping items as orders came in. I post an item, get an order, buy the item and ask to ship. But the problem is that the item is not shipped in my name, which is the violation that got me blocked. Of course I regret my action. But I had no intention of violating the policy in this way. I just got trained in the wrong place and didn't make sure the scheme was legal. I provided all the details in my appeal, but it was not accepted and I don't know what to do. I really want my account back. I am willing to give up this sales model completely and go to 100% sales through amazon warehouse.Business Response
Date: 06/26/2022
Hello,
We have conducted a review and confirmed the correct action has been taken with the enforcement of the account. Seller does not fit for reinstatement at this time.
Thanks,Amazon.com Seller Performance
Initial Complaint
Date:06/23/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kindly request to review this information carefully and transfer to the Amazon internal team for review.They asked to to prove ownership of the credit card ending in **** I used on my Customer account. The fact is that the credit card ending in **** was lost, but stayed on the customer and seller account because I FORGOT to delete it. As soon as I lost it, I asked the bank to close the bank account associated with the credit card. That is, the only document by which I can confirm the ownership of this card is a letter from the bank about the closure of the card. I cannot provide a statement on an inactive card, please understand this!So I sent them my old statement for that card and a letter from the bank that confirms the closure of this card. They rejected.While making the purchase through my customer account I forgot that the card ending in **** was closed. So I tried to make a purchase with invalid credit card. After that they suspended my account.Therefore, I am asking to give me the opportunity to change the credit card on my account to a valid one and I will provide a statement on it!I have received several emails asking me to change the credit card on my selling account because the old one is invalid. But Amazon have restricted access to the account and I can't log in and change the card there.I want Amazon gives me access to my accounts so I can replace a credit card. Thanks!Business Response
Date: 06/26/2022
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 26 June, 2022 confirming account reinstatement.
Sincerely,
Pranathi
Amazon.comInitial Complaint
Date:06/23/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My customer account was balked because of "unusual behavior". I don't know what they found unusual about regular purchases. In order to unlock it, I need to provide a card statement, which I have done repeatedly. Moreover, about a week was the same situation and on June 17 they unblocked me. Now they refuse to do this and do not accept my statement. I am getting some sort of automatic denial without an objective investigation of the situation. I need your help to get my customer account backBusiness Response
Date: 06/26/2022
Hello,
Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business,we do not provide details on our investigation methods.
We notified the customer of this decision by email on 26 June, 2022.
Sincerely,
Amazon.comCustomer Answer
Date: 06/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:06/23/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They charged me 3 times ($55.10 x 3 = $165.30) for 2 items that total cost only $55.10. The problem as of this moment 06.23.22 @3:34EST has still not been resolved. There was no reason for Amazon to run it through 3 TIMES! I spoke with the credit union and they said the exact opposite of what Amazon's rep said - 1. no, they did not receive a call and even if they did, they would not give out any info; 2. there was NO reason to have run it through on June 19, 21, and 22; 3. they charged $110.20 extra for what? And the explanations of the rep do NOT make sense at all.Business Response
Date: 06/25/2022
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry to learn about the multiple charges for the order.
I've gone through the charges related to the order and see that the authorization followed the cancellation. Which means the card was authorized and the authorization was cancelled.
I would request you to check with the bank as when the hold on the authorizations will be dropped off as per their policies.
I apologize once again for the issue this has caused.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.comCustomer Answer
Date: 06/27/2022
In ref to BBB complaint ********; the issue resolved after several days. But now, they have done another unbelievable thing. The item total discussed in the above complaint number was for several items totaling *****. They then charged me 3 times the ***** for a total of $165.30. Finally, they dropped 2 of the additional charges. Now, what do they do? Of that $*****, the total charge includes $29.82. They charged me not only the $***** but then charged me the $29.82 on top of that! Apparently, Amazon is charging AND SO IS THE VENDOR. So, Amazon better do something about the highly questionable billing practices. I am not reaching out to them any more because they do nothing until I contact you. I'm tired of getting, "Oh, I am very, very sorry..." answers and yet they continue to do this. Perhaps your State AG should look into how they ****/charge.Business Response
Date: 06/29/2022
Hello *****,
I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'm sorry for the trouble you had with the order.
I would like to confirm that the charges are only authorizations. All together, you will only be charged $55.10 for the order where the pending shipment will be charged $25.28. The authorizations will be dropped off by the bank.
I've forwarded the feedback to the concerned department so that they can work on future improvements.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
We look forward to see you soon.
Regards,
Praveen M
Amazon.com.
http://www.amazon.com
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