Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,775 total complaints in the last 3 years.
21,915 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Utilizing Amazon's Try before you Buy option for Prime members I was attempting to find a pair of shoes that fit my 1 year old. After trying on several pairs I realized that I was ordering the wrong size and canceled a pair. Apparently they had already shipped and were redirected back to Amazon. Somehow the order wasn't canceled and I began receiving alerts that I had three days to keep, return or exchanged them. I immediately reached out to Amazon and was told that I had to wait until the following Monday and contact them again. I did, and was told the order was canceled. I reached out multiple times and was told a variety of things, that I should ignore the emails, that the issue was being escalated, that the emails would stop, offered a $50 credit then told it was a $5 credit, the first associate made a typo, (neither of which I got) I was assured over and over that I would not be charged, and the charge was processed 3 times. I was over my credit limit on that card so the charge would not go through on Amazons end, but even after I contacted them FURIOUS that after days of being told there was nothing to worry about and lied to, they still attempted to charge my card 3 times. Just yesterday, I finally received a cancelation notice. All this for a pair of shoes that never even made it to my home.
Business Response
Date: 08/21/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am sorry to hear of the delivery issue with your Order ID: ******************* and have reviewed it in detail. We regret any misunderstanding when you reached **************** but can confirm you were not charged as the charge was declined. We are not able to issue any additional refunds or credits on this issue.

A $5.00 credit was issued to your account, this would apply to qualifying orders sold by Amazon as a discount, no codes required. You could dispute the overlimit charge if any as it was a declined authorization, not a approved real charge from Amazon.

I realize you're upset we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.

We appreciate your business and hope to have the opportunity to serve you again in the future.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17723933

I am rejecting this response because:

Sincerely,

***************************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon case id *********** I cannot get anyone at amazon to investigate a lost package. *** tracking number 1ZR700380321836384 amazon shipment id ************ I have been in contact with amazon and they refuse to investigate this missing shipment which *** clearly states that it was delivered on 08/02/2022 . I keep getting the response that i must give an invoice for the missing products in the box in order to look for the box. I should not have to provide my purchase information for you to look for a lost box in your warehouse. if you refuse to look for this shipment tell me why ? are you saying it did not exist ? are you claiming i sent you a box of trash ? this shipment was going to Amazon.com Services, **** ******************************************************************* (****)
Business Response
Date: 08/21/2022
Greetings from Amazon,

I understand the seller has an issue with shipment FBA16SRBXPJ2 where the seller is requesting a reconciliation for missing inventory.

As per the "Reconcile your shipment" help page linked below, certain documents are required for Amazon to research the discrepancies in FBA shipments. As it is mentioned in the help page, it is mandatory for sellers to provide proof of inventory ownership when requesting a reconciliation.

https://sellercentral.amazon.com/help/hub/reference/201214140

If the seller would like further assistance regarding this concern, they will need to provide their proof of inventory ownership via case ID *********** where it has been requested multiple times already.

Thanks.
Customer Answer
Date: 08/22/2022
i cannot do the steps that you suggested. Because I cannot provide an invoice . I should not have to provide an invoice for you to investigate a lost shipment . Also, this is the same canned reply I get all the time . If I wanted this same advise I would have used the amazon system. I want to talk to a real person about this .
Complaint: 17725378

I am rejecting this response because:

Sincerely,

******************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are ******* on amazon seller centrial Merchant Token A1VHFVDTSDHVOR. You took down our ASIN: B00BX2ZOR8 for Complaint type: CCR. This is authentic product and we have verified the supply chain and you still will not reinstate the listing. Plase see atatched supply cahin documents. The suplier Thermoless www.thermoless.com has been verified many times. I have also showed the conpleased supply cahain documents. Please reinstate listing B00BX2ZOR8. *******
Business Response
Date: 08/20/2022
Hello,

We have decided to reinstate sellers offer on ASIN:B00BX2ZOR8.

We sent an email to the seller informing them of this decision on August 20, 2022.

Sincerely,
Seller Performance Team
Customer Answer
Date: 08/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon.com has closed my account without warning stating that I have been excessively returning items. I have returned a total of 8 times this year, and compared to how much I have actually purchased from the company, I think this is unethical. I have also renewed recently on June 16, 2022 for a total of $110.88. They are conveniently not refunding my year long subscription and I have no access to the site. I rely on Amazon products from day to day including my Kindle (which I recently purchased) and FireStick. The email has also stated I am able to manage my digital content I have purchased by going on the site. I cannot even log into the site to see them as my account is completely closed. This is extremely frustrating. I am willing to REDUCE the amount of returns my account makes as long as they reinstate my membership. I am continuously talking to a automated message instead of reaching an actual customer service representative. I feel as if Amazon does not care about its customers, and this is just a easy way to reduce their ongoing problem of too many customers, not enough workers to fulfill their deliveries. I have done my research online and know that thousands of others have also had their accounts closed without warning. There are no terms and conditions that are specified that I have violated. Every email I have received so far is immensely vague. Another issue would be that plenty of other users also share my account. I would like to ensure that we are not banned from making other accounts and will not be flagged. I would not like to have paid their subscription and to have my account closed a few months later. Attached I have highlighted my returns for 2022 as some of it are duplicates.
Business Response
Date: 08/19/2022
Hello ********,

I am Raman from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I see your concern on the account closure and have looked into the issue in detail. We are sorry for any inconvenience while your account was unavailable.

Thanks for taking time to respond and share your feedback. After further consideration, we have decided to reinstate your Amazon.com account.

We would appreciate your inputs; and request you to review the terms and conditions of use of the website for assistance. We want your experience shopping at our store to be a rewarding one.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance in this matter.

Regards,
Raman R.
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/16/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an 85 inch samsung tv on amazon prime day. The order number was *******************. This order was placed on July 14 2022. And received an order confirmation from amazon. I went to sleep The morning of July 15 shortly before 8 am I received an email from amazon telling me they cancelled my order as they suspected someone else may have accessed my account. I called immediately and spent almost 3 hours on the phone with them. They confirmed that it was flagged in error and that if I wanted to re-order the tv at full price I could . I refused as they should honor the price since it was their error. Not mine.i spoke to several supervisors that day and they advised I'd hear back as they escalated it to the pricing team. I never dod I called again AMD was told they were busy but they would get back to me within 2 weeks . That never happend I chatted and called and spoke to all the supervisors I could. The TV was originally priced at 2'988.00 the prime day deal was a saving of 800. Before provincial taxes. So the price I purchased it at was 2',98.00 plus 13 perecnt tax for a total price of 2,483.74 saving me total 904.00 . Even now the same tv is on sale for 2498 . Plus tax .so total cost to me would still be significantly more after tax. It still would come to 2, 822.74 after tax still leaving me out of pocket 339 I have spoken to at least 8 different people. Who will not help me. One person even said go ahead order it at this price AMD I will get it adjusted. I said sure but an you please double check as I cant afford the higher price if you can guarentee it will be adjusted let me order it. She said let me verify and again came back with a NO. How can a company this large Make a mistake and not honor the price. It was their fault not mine. I am starting to feel this was a fake proce and no one had any intention of selling the tv at 2198. Plus tax. Likely just to make people feel there were deals when there was no. I would like a resolution -price match
Customer Answer
Date: 08/19/2022
Complaint ID #******** this complaint I entered was resolved by head offcie reaching out to me. They admitted it was their error and that provided me a credit in the amount o was out for the price difference for the tv. I was happy with the outcome of the resolution

Sent from ***** ******* ***** (*******************)
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Ninja air fryer, it didn't last a month , I sent it to ******* RD, I called Amazon they stated they will pick it up and refund me but never did , they never refunded the money
Business Response
Date: 08/20/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-1825944-8277065. Upon checking I see that a return was requested on Thursday, June 2, 2022.

The return window was expired on the same day. Unfortunately the item was not returned within the return window.

I've issued a return label for the item as a one time exception. An automated notification has been sent to your email address in this matter with the return instructions.

Please return the item for a refund using the return label. I hope this information helps.

We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Complaint: 17725072

I am rejecting this response because when i purchased the item it did not last a month, i have advised them that i was told by an amazon agent that they where going to come and pick it up at my hoise in the ****************** because it was more expensive for me to send it back from a forein country. I have been a amazon cx for over 10 years and thia have never happened to ke before. If you check the item that was damage same thing happened to a *** people, this item its a scam

Sincerely,

*********************************
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My store has been deactivated for 12 months. I listed 3 ASINs and was subsequently asked to verify authenticity. My supplier was called Wicked Country Distribution and I submitted the invoice from WCD. Amazon did not accept this invoice as they could not verify the supplier, so I deleted the ASINs and researched proper methods of sourcing items. Admittedly, I listed these items due to lack of knowledge on how to properly source items on Amazon. After thoroughly researching and developing a full understanding of how to properly source on Amazon, I now have valid invoices from a dental company (safcodental.com) and a *** from Skinny Croc, a brand that has allowed me to sell on Amazon. I have attached my appeal as well as invoices and ***s. *************************, my rep from Safco, printed this invoice. I attached the invoice. I also attached the *** from the ******** brand, Skinny Croc.I think my issue is seller support is no longer reading my appeal and just denying it. Even the Account Health rep seemed to think my appeal looked good and wasn't sure why it was getting denied other than "they can't verify that the invoice is valid."The invoice is valid and I encourage you to reach out to Safco to see I have indeed ordered these goods, and they are a valid distributor of these products.Thank you for your review, *************************
Business Response
Date: 08/20/2022
Greetings from Amazon Services,
I understand the seller request to reinstate the selling account under email address: **************************
On checking, Our team have reinstated the selling account and the seller can confirm the same using the link below:
https://sellercentral.amazon.com/performance/notifications/042d160d-6630-489d-9a00-166d72d5f9e8
Seller can review the accounts performance at:https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,My store has been deactivated for 12 months. I listed 3 ASINs and was subsequently asked to verify authenticity. My supplier was called Wicked Country Distribution and I submitted the invoice from WCD. Amazon did not accept this invoice as they could not verify the supplier, so I deleted the ASINs and researched proper methods of sourcing items. Admittedly, I listed these items due to lack of knowledge on how to properly source items on Amazon. After thoroughly researching and developing a full understanding of how to properly source on Amazon, I now have valid invoices from a dental company (safcodental.com) and a *** from Skinny Croc, a brand that has allowed me to sell on Amazon.I have attached my appeal as well as invoices and ***s.*************************, my rep from Safco, printed this invoice. I attached the invoice.I also attached the *** from the ******** brand, Skinny Croc.I think my issue is seller support is no longer reading my appeal and just denying it. Even the Account Health rep seemed to think my appeal looked good and wasn't sure why it was getting denied other than "they can't verify that the invoice is valid." The invoice is valid and I encourage you to reach out to Safco to see I have indeed ordered these goods, and they are a valid distributor of these products.Thank you for your review,*************************
Business Response
Date: 08/20/2022
Hello,

We have decided to reinstate this sellers account.

We sent an email to the seller informing them of this decision on 8/22/2022
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've placed an order with Amazon on July 8th,2022 for a 5x5 HD lace unit for $221. I returned the unit 8/9/22 and still haven't received my refund even though it stated after I dropped off my item to *** i would receive my refund within 5-7 business days. I tried speaking with someone named ****** in their "Leadership" team who was uneducated on the refund policy and I still have received no resolved help regarding my refund.
Business Response
Date: 08/19/2022
Hello,

I'm ***************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your complaint and checked the order #***-4507573-9876242.

Upon checking the order I see that a refund of $221.53 has been issued for the item on Wednesday, August 17, 2022.

Refund was issued to the original payment method. Refunds typically gets processed within 3-5 business days.

You can view details of the completed refund on your Amazon.com account:

http://www.amazon.com/gp/css/summary/edit.html?orderID=***-4507573-9876242

I hope this information helps. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,

Harasankar.M
Amazon.com
http://www.amazon.com
Customer Answer
Date: 08/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Asia ******
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
112-6807096-1480253 112-6248584-4557819 I want my refund on the 10items I returned by *** drop off. I've been waiting its passed 30days. *** has not delivered my 2 reusable packages for refund yet
Business Response
Date: 09/01/2022
Hello *****,

I am **********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint and understand the concern about returned items for a refund.
I've checked and see that the refunds were processed on both Orders which were returned and there are no refunds pending from our end.

I'm sorry, we'll not be able to take any action in this case.
We look forward to seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/01/2022

Complaint: 17724672

I am rejecting this response because:
Where's a copy of the receipts and refunds. Copy from the *** drop off showing the returns was received on time. I have pos credits that never were completed by Amazon. They cancelled them and kept the items.which means I was scammed by con artist. Highway robbery
Sincerely,

*************************
Business Response
Date: 09/10/2022
Hello *****,

I am Aqeeb from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your complaint again and confirm that the refunds were already processed are as below.

Order No: 112-6807096-1480253

$53.03 Refunded on Saturday, July 23, 2022 at 12:34 PM (PDT)
$16.79 Refunded on Friday, July 8, 2022 at 8:45 AM (PDT)
$19.43 Refunded on Friday, July 8, 2022 at 8:36 AM (PDT)

112-6248584-4557819

$20.79 Refunded on Saturday, July 23, 2022 at 12:28 PM (PDT)
$20.74 Refunded on Friday, July 8, 2022 at 8:40 AM (PDT)
$20.79 and $19.72 Refunded on Friday, July 8, 2022 at 8:40 AM (PDT)

Processed to your Original payment method and no refund transaction has been cancelled from our end.

Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Regards,
*****
Amazon.com
http://www.amazon.com
Customer Answer
Date: 09/20/2022

Complaint: 17724672

I am rejecting this response because: those are the dates **** drop off scanned the Amazon tracking codes for return items. They were not processed until the item is received by the business.10 items check my affidavit of service. I'm tired of arguing with Muslims employees. He's trying to make a statement about his religious beliefs vs mines

Sincerely,

*************************

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